# WESS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WESS the right Salon solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131048/WESS/reviews --- WESS 4.7 (12) [View alternatives](https://www.capterra.com/p/131048/WESS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WESS Ease of use 4.8 Customer Service 4.3 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Software Engineer Computer Software Used the software for: 1-2 years ### "User interface is very good" April 13, 2023 5.0 Pros I like the user interface, it is very much easy to use and less complicated. I can see every single in a very easy manner and its process of showing data in chart form is very pleasing. Cons Almost like all parts of the user interface but I think the icons of each section could be better I mean its needs to modify a little bit so it can look premium product to the consumer. Review Source Response from Refine Solutions August 2, 2023 Dear User, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team HT Hailie T. Marketing Exec Cosmetics Used the software for: Less than 6 months ### "A Fantastic Experience with WESS, Kudos to \[sensitive content hidden\]! " July 28, 2023 5.0 Pros I recently had the pleasure of engaging with WESS, a top-notch beauty salon software company, and I must say it has been a truly fantastic experience! WESS's software has added immense value to our salon operations, making managing our business a breeze. I'd like to extend my gratitude to \[sensitive content hidden\], whose exceptional support and expertise made this journey even more delightful.WESS's software is super easy to navigate, making it simple for our staff to get used to it quickly. The design is intuitive, ensuring even employees with minimal tech skills can efficiently use the software, streamlining our day-to-day salon operations. WESS offers a wide range of features tailored specifically to the beauty salon industry, from appointment scheduling to customer management, inventory tracking, and sales analytics. It saves us valuable time and effort.\[sensitive content hidden\] from WESS provided us with excellent customer support throughout the entire onboarding process and beyond. They were patient, attentive, and always available to address any queries or concerns we had. Their personalized approach truly sets WESS apart from other software providers. Highly recommended lah! Cons It would be beneficial if WESS could offer more flexible pricing options to accommodate businesses with different budgets. WESS's software is fantastic when accessed through ipad, desktops or laptops, but I would love to see more seamless integration with a mobile app. Having a mobile app would enable us to manage our salon on-the-go and stay connected, enhancing our overall efficiency Review Source Response from Refine Solutions August 2, 2023 Dear Hailie, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team PG Pooja G. Manager Wholesale Used the software for: 2+ years ### "It's easy to use and very comfortable to use and accurate accounts" September 28, 2022 4.0 So far good experience Pros Accurate accounts easy to used. Comfortable to used Cons Comfortable yo used easy to used. I am using basic features only Review Source Response from Refine Solutions November 11, 2022 Dear Pooja, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team TT Thomas T. Manager Consumer Services Used the software for: 1-2 years ### "Review on WESS" September 28, 2022 4.0 CRM can save a lot of time retrieving information. Last time depend on manual records, very messy and cannot generate reports Pros Customer information can easily accesible 24/7/365 from any computer , anywhere with wifi. Can generate many reports regarding sales, products, packages for reference and decision making Cons We wish WESS can bring back telephone support. Whatsapp support take a long time typing and diificult to explain the problems. A quick 5 minutes call you can help settle this issue imediately instead of a few hours text exchange and still not solve the problem. Review Source Response from Refine Solutions November 11, 2022 Dear Thomas, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We take note of your comment and we will ensure to improve our support services. We always value our customer feedback & we look forward to serving you better in the future! Kind Regards, WESS Team TK Tan K. DIRECTOR Consumer Services Used the software for: 2+ years ### "Point of Sale (POS)" October 17, 2022 5.0 Pros I like the Point of Sale (POS), it will do the settlement at night itself, anywhere also can see it your handphone or computer, everything is ok Cons Nothing must I don't like except I don't like is the system sometimes not stable Review Source Response from Refine Solutions November 11, 2022 Dear Tan, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team EA Erdem A. Game Programmer Computer Games Used the software for: 6-12 months ### "Very successful and determined helper in management." November 3, 2022 4.0 Pros WESS is a web-based solution for employee and business management. It is a robust and feature rich system that eliminates the need for paper-based systems and enables employees to access data and documents from anywhere, at any time. WESS is a powerful tool for your business. Cons Thanks to wess for the successful solution partnership, my experience was generally positive and I was satisfied, simple improvements can be made for the interface, but there are no serious problems. Review Source Response from Refine Solutions November 11, 2022 Dear Erdem, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team ZL Zoe L. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software" September 16, 2022 5.0 WESS support is great and they are always readily available to help with our queries. Pros Simple to use, comes with ample reports. Cons online booking system experience could be improved. Review Source Response from Refine Solutions September 27, 2022 Dear Zoe, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team JL Jay L. Manager Consumer Services Used the software for: 6-12 months ### "Ideal Booking and Payment for small business" October 5, 2022 5.0 Pros Ease of use and the comprehensive aspects that WESS covered such as POS , appointment booking and employee performance report Cons So far it’s been a great experience using it Review Source Response from Refine Solutions November 11, 2022 Dear Jay, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team EL Evan L. Founder Used the software for: 6-12 months ### "WESS has really put together something special and my salon is growing because of it." September 20, 2017 5.0 Pros Everything I wanted was here, no other system does what this can. As a business owner, I love the convenience of this booking system, but it is so much more than that. I use all of the features, the marketing emails, inventory management. This company has really put together something special and my salon is growing because of it. Favourite Features: Employee Commission, Payroll, SMS & Email Marketing, Appointment Scheduling, Cloud-based Accessibility, Customer Relationship Tools, Inventory Management How WESS help my business? Improved customer satisfaction, Increased number of clients, Saved time & Revenue growth. Cons At first, it feels hard to learn a new system, but it is not a big problem, as WESS team always provide a good support. Review Source Response from Refine Solutions September 27, 2022 Dear Evan, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team KB Kendra B. Founder Cosmetics Used the software for: Less than 6 months ### "Amazing" November 9, 2022 5.0 I have seen a lot of salon websites, but none of them is like wess. I would love to have a salon website that is easy to manage and easy to use. wess is that website. i can have my online booking, appt scheduling, inventory management, invoicing, and more all in one place. ı can also use a scheduling app to set up my bookings for the day. Pros I have been using this app for quite some time now. the interface is very easy to use. ı can easily create and manage my appointments. i can send appointment reminders to clients via text message. ı can also easily see my client's available appointment slots and book an appointment. ı can also easily manage my inventory and take orders. ı can also easily keep my clients updated with the status of my services. ı can also easily pay my invoices from this app. Cons i didn't have any bad experience about wess. Review Source Response from Refine Solutions November 11, 2022 Dear Kendra, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team KC Katherine C. Founder Used the software for: 1-2 years ### "Anywhere, anytime we are able to manage and plan our next Financial Budget through WESS Reports" August 29, 2017 5.0 Pros We at Healthy Hair Care Clinique love the 24 hours online booking, it helps reduce cost in man power and give flexibility for our customer. Now, our staff does not need to find customer's card as the system have it all and it also helps to get more personal information from our customer.WESS Report also helped us to manage and plan our next financial budget effortlessly. Fast and quick response from Refine Solution support team never disappoints us, well done and keep it up! Review Source Response from Refine Solutions September 27, 2022 Dear Katherine, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team JK June K. Founder Used the software for: 6-12 months ### "This product has been extremely helpful. It's like having a front desk person in the computer." October 17, 2017 4.0 Pros \- Fast Employee Commission Calculation -Easy Appointment Scheduling -Improved customer satisfaction -Saved time Cons Customer Service is a bit slower when out of office hour, but they do respond, hope can be improved in the future Review Source Response from Refine Solutions September 27, 2022 Dear June, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team Similar Products Featured ## Related categories [Spa](https://www.capterra.com/spa-software/)[Salon](https://www.capterra.com/salon-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.