Who Uses This Software?

Zenoti is a web-based software used by more than 6,000 spas, salons, medical spas, yoga and fitness studios worldwide from single location spas to large multi-center chains of over 200 locations.


Average Ratings

55 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Zenoti Software
  • www.zenoti.com/
  • Founded 2010
  • United States

About ZENOTI

Zenoti is a web-based software used by more than 6,000 spas, salons and medical spas worldwide from single location spas to large multi-center chains of over 200 locations. A beautiful, all-in-one solution that's easy to use and drives real business results like increased customer loyalty, higher revenue, and more time to focus on your customers. Zenoti is everything you need to streamline and grow your business.


ZENOTI Features

  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Class Management
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Membership Management
  • Point of Sale (POS)
  • Reservations Management
  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Package Creation
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commissions
  • Point of Sale (POS)
  • Class Scheduling
  • Facility Scheduling
  • Inventory Management
  • Member Management
  • Online Payments
  • Staff Management

ZENOTI Reviews Recently Reviewed!


Incredible Ability to Tailor this System to the Practice/Business Model - Great Support Provided

Jul 27, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We have waited a long time to do this review as we have really taken time to grow into this very robust system. I have done other reviews on this website and when something doesn't work...I am not shy to report it. However, I have really enjoyed the solid staff at Zenoti. I like that we can communicate easily via text and also by phone when in a pinch. We have added various aspects of their system as we have grown. For example, we weren't using the email capabilities to their full capacity nor the text campaigns until this last 9 months. We also began creating memberships over the last year that are an increasing hit here with our patients. I think that if you have a limited number of items in your inventory, then you should definitely use Zenoti. We just had way too many items and we needed one that could hook up to a scale to measure grams, etc. There are a lot of cool features in Zenoti as you dig around. I think just knowing that it will handle all of your basic aspects for services and scheduling quite well is great and then knowing that as you get more familiar...after the onboarding is over, start to explore the other aspects it has to offer. All in all great product and really good people on staff. Makes me want to go to India to meet everyone!

Pros: We started using Zenoti before it was even Zenoti...it was called Manage My Spa! -love the ease of creating services -robust patient info database with ease for creating reminders for a variety of things related to payment and customer service - ability to store CC info safely and securely - reasonably priced text messaging system - ability to create packages and memberships - ability to create online purchasing of services and products - can set up merchant account to accomodate facility as a health/medical facility so patients can use FSA/HSA cards -ability to create html coded robust email reminders and follow up -fabulous timely and friendly customer support. Do not let the fact that the customer support is in India steer you away. My experience is that the people of India and those working specifically for Zenoti REALLY understand business and the bottom line. They work hard to get things done in a timely manner. - On boarding staff was really helpful -Great marketing options from Text messaging to email campaigns. -increasing number of good reports for business analysis

Cons: - we didn't like using this system for our very large inventory (7,000 PLUS items) - at the time (2 years ago) it took too many clicks to check our patients out and we found that for us we needed to keep our services separate from our retail options as patients were using FSA/HSA cards - creating the memberships has been a challenge. We find that there are a LOT of options and we have needed to have our hand held a lot on creating them; however, once they are created, they seem to work great. - creating the online store has taken a lot of hoops to jump through, but again - the customer support was right there assisting us every step of the way. -it's not HIPPA compliant. So we have had to make certain adjustments in our system to accomodate this. - For some reason their merchant receipts also state the sex of the individual. We have shared this with the staff and don't know why it's still on there. In the US, people really don't need to see that they are a Female or a Male who has checked out and purchased XYZ services. It just seems weird and irrelevant.

Has literally everything! Powerful automated marketing amd client relations, easy interface, apps.

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: You have a beautiful dashboard to see appointments for the day/week/month, promo performance, inventory status, revenue and real-time online mentions. Dashboard fully customizable to your preferences. Automation is fabulous. It tracks retail products sold and will send how to use email to cliemt as well as reminder that your product is getting low and sends a promo to come back for another service offering discount. 3 apps one for management, employees and clients/public. Send push notifications, get instant feedback, eliminating a bad review reaching the web. Tracking employee performance for upsell, product usage and any internal metrics you want. Employees can see real-time tips, client reviews, performance between colleagues, status if goals or contests are set by managers but best is they can input client data building profiles to personalize their experience or direct market them. Club members? No problem. Automatically discount or whatever membership provides. Client loyalty options are endless. Thats only half.... Zenoti will be the number one software in a year. They have a huge infusion of investor cash for 2017 and will be the biggest display front and center at ISPA 2017. I used booker, spa soft and others. Not even close. Zenoti comes to your spa or salon and sets it all up. But what you put into it that determines what you're success becomes.

Product ranks 5-stars (great out of the box). Support ranks 10-stars (amazing).

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Honestly, coming from 2 other software solutions in other salons, Zenoti has all the things you would expect and some great features you maybe didn't know you needed. But better than anything else, from the salon management side of things, is their insane level of support! Regardless of which SaaS one chooses, there will always be hiccups or struggles or confusion, but the folks at ZENOTI have been so great at walking us thru and solving any issue we have had - in minutes or hours, not days or weeks like the other guys.

Cons: The only real downside is, seemingly, that the software was originally developed for overseas use and proof on concept and flow are set up in a way that is not 100% intuitive for a U.S. based salon. HOWEVER, once you understand some of the terms and "lingo" it makes sense - and they're so easy to work with and helpful, that this learning curve is overcome very quickly.

Overall: Faster more efficient scheduling and rebooking of clients. Easy POS.

Vendor Response

by Zenoti Software on April 20, 2018

Thanks so much for the review, our support team will appreciate the kudos. Regarding your comment about some of the lingo - we're investing in evolving many aspects of usability, and excited to be able to deliver easier, more friendly experiences across scenarios (including updates to the language, etc..!).

Best software to manage Franchise Model Business

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We are a 45+ outlets chain using Zenoti since March 2014. We have seen significant improvement across multiple areas after we started using Zenoti platform. I love the following features in particular.

- Feedback: Negative feedback on social media platforms has been reduced by almost 40%.

- Memberships: 20% of our clients are enrolled in membership programs.

- Marketing: Campaign led sales have increased by 2%.

- Mobile App: Franchisee owners can see their business real time at any time of the day without having to login using a laptop. This is a huge win for franchise owners.

- Appointment Book: we track all future appointments in Zenoti. This has completely taken away manual booking process.

- Role permissions: After implementing this feature, Centre managers are now only allowed to look at financial data that they are supposed to look at. This helps us control cash pilferage.

Cons: None so far. We are quite happy with the Zenoti cloud platform

Good Experience !

Nov 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Zenoti has been a good a support partner to our salon business, the POS solution has helped us streamline the appointment schedule and use their marketing tools to promote the offers/promos.

Always On: is a good automated tool to remind clients who are due for their services/memberships without manually calling or communicating to them with the help of Campaigns which easy and simple format and effective tool to retain lapsed clients - we have recently started using this and we will hope to reap benefits.

Marketing Campaign have been simple but effective tools to track effectiveness offers and promotions hassle free and report easily to know efficacy for promotional ideas.

Reporting: Reports are quite well knit and gives required information in a nutshell which initially does take some time to understand.

Cons: It is a little expensive on the pocket for smaller business units with limited features.

Vendor Response

by Zenoti Software on November 27, 2018

Thanks for taking time to share your positive experience Purneet.

ZENOTI made a big difference in how we operate.

Mar 30, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the support and continuous development

Cons: Sometime new features may take longer time then expected

Overall: Before partnering with ZENOTI, we tried several software systems, all of which we quickly abandoned either due to incomplete capabilities, low usability or poor reporting. With ZENOTI's fully integrated solution, we now spend minimal time on administrative tasks and have fewer disruptions to the business.

ZENOTI straight away took out more than 3 hours of a manager's work every day. Every month, each branch saves 75 hours of management time. And that's time that our managers are now able to spend on growing the business. With ZENOTI, we have access to see each branch's performance whenever we want. This makes a big difference in how we operate.

ZENOTI is so comprehensive, that we've addressed many processes within our operations and have seen great improvements. With ZENOTI we're seeing better traction and conversion. Our conversion rate has increased from 5% to 25% - that's on average 8 more new clients every month at each branch.

Overall, It's like we're partners with ZENOTI. Strategically, we're on the same wavelength. It's a win win situation.

Software that streamlines almost everything!!!

Aug 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Zenoti is a very user friendly software and any person with minimum or even no computer knowledge will find it easy to use. It has simplified the process of client related data updation and storage which is of utmost importance in this industry. It has also automated most of the tasks which would otherwise have been cumbersome and time consuming. A wide range of reports can be accessed with utmost ease. The software is very comprehensive and at the same time uncomplicated which makes it very attractive.

Cons: Sales module could be simplified further to ensure better usage and benefits of the module. Timelines should be provided for feature updates.

Vendor Response

by Zenoti Software on August 17, 2018

Thanks for the positive review Prescila. We are happy to see Zenoti making a positive impact on your business. I will pass along your feedback to our product team.

It is perhaps the best ERP for a multi-location med-spa/salon.

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Ease of Use: The interface is very user-friendly and makes training a breeze. Moreover, their own tutorials are regular and very informative.

- Holistic Management: Zenoti offers an integrated platform with modules such as inventory, payroll, CRM, Marketing etc.

- Responsive Support Team: The support team is responsive and delivers solutions promptly.

Cons: Though we have been using it for the past 4 years and it has helped us streamline our marketing to a great extent, the lead management module has the potential to be more sophisticated. It can include metrics such as a Lead Scores, Differentiation between MQLs and the option to include a predictive model etc.

Vendor Response

by Zenoti Software on June 05, 2017

Dear Arpit, Thank you very much for taking the time to review us on Capterra.

We are happy to see you delighted and look forward to serving you even better in the future.

One stop solution for salon/spa management

Mar 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Real time billing, great reports, can create marketing campaigns that targets particular segments, easy billing and constant updates

Cons: Nothing we can think of

Overall: Bubbles is one of the fastest growing spa and salon chains in Andhra Pradesh, with a formidable presence in Jubilee Hills, Secunderabad & Kukatpally in Hyderabad, Vijayawada, Guntur and in Novotel Varun Beach, Visakhapatnam.

Bubbles has a team of highly trained, qualified and efficient staff that is dedicated to giving you the best experience, each time you walk in.

Bubbles has been growing rapidly into new cities and as part of this growth we were looking at improving our salon software to manage a growing chain. With Zenoti's web-based solution we found it very easy to manage in real time all of our centers from any place. It has been easy for us to launch new centers with no more IT issues. Thanks to the team at Zenoti who has always been there for our organization.

Nightmare experience with well-meaning people

May 16, 2017
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: The salesperson was lovely and provided excellent attention during the sales process. After months of surveying the spa software choices, we moved from Booker on the strength of her demos and promises. It was also so refreshing to have a real human to speak with after months of aggravating customer care from our previous software provider. The people at Zenoti are well-meaning and they seem to care.

Cons: I don't want to have to write a bad review because the Zenoti people are good people. But I want, to be honest so other spa/salon founders do not go through the experience we have been through. Running a spa is tricky enough--your software must support and lift you up, not take you and your entire team's morale down.

Unfortunately, we have come to the conclusion that Zenoti's customer service is lip service. :( They have promised to work out the bugs in the system, but after months of promises, the bottom line is that there are no results.

The promises made by the salesperson were not fulfilled. Even though we paid $3K for the data transfer, we had to hire four of our own team members to transfer over the data and memberships. (They said they would refund us $1500.)

The day of going live, Zenoti erroneously triggered 250 emails going out to our members telling them they had a facial the next day. We were flooded with calls and emails from our members as a result.

The general consensus within our team is that everything is overcomplicated. It is not an intuitive or seamless process. Payroll is time-consuming and reading the reports--it takes triple the time to go through it all to ensure accuracy.

One team member summed it up: "They are like bad boyfriends. Booker was hell, Zenoti is hell. Which hell do you prefer, the simpler one that never talks to you or the hell that's trying to be the Harvard professor?"

Overall: We are able to ring up guests using this software.

Vendor Response

by Zenoti Software on June 05, 2017

Dear Angela,

First of all, thank you for taking the time to provide feedback. Your review is incredibly important to us and helps us identify areas of improvement for superior customer satisfaction.

We are very sorry to hear about your experience. The data migration took longer than planned. On top of it, miscommunication in terms of accounting methodology followed at Savor Spa has made things worse - it ended up with reports showing erroneous data.

Your account is now being monitored by the senior leadership team. We have documented lessons learnt, identified specific corrective actions and will strive to resolve all the issues soon to get our engagement back on track.

As promised, we have made the refund. Once again, thanks for your business.

Best Salon Mgmt Software

Jul 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud Based and very good back end.

Cons: I have multiple countries operation and want them to integrate both the countries in to one single dashboard.

Overall: Prior to using Zenoti, we were using a desktop solution since we were apprehensive about using a web only version. However, Zenoti has significantly increased our management bandwidth by automating administration and reducing our manual effort. The system supports running our large chain of spas at O2. This was enabled by their broader features that go beyond traditional POS and appointment management, like fingerprint based attendance management, centralized membership tracking, access to rich data and integrated inventory management.

Recommendations to other buyers: Brilliant software for small and medium businesses. You have all the tools that a large business uses at a fraction of the cost.

Zenoti has changed the way I do business!!

Jun 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have been using Zenoti system for almost three (3) years now in my Day Spa business and not only has it streamlined my processes, but it has also changed the entire landscape of my business. Using Zenoti to manage memberships and packages has helped us infuse cash at a rate that the business hasn't seen in years! The system has helped us achieve all our goals. Having our data on the cloud helped in improving efficiency and reliability like no other system could do. I trust Zenoti to give me what I need to see, where I want it, and when I need it. Overall, I do not see my business using another system in the foreseeable future as Zenoti has proven itself time and again. Best of all, they have remained very consistent in delivering free upgrades with zero downtime.

effective & efficient!

Oct 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: its been 2 years we started using Zenoti and we couldnt ask more from a salon management software. Zenoti had change drastically on daily tasks- making reservations, sending reminder to clients, taking payment, to managing employee and the best is you are able to access it from your mobile and tablets! To add on, we love it that it's Paperless!

One thing we love about Zenoti is the helpful support team. it didnt take us too long to startup the system transferring data from one end to the other thanks to the team's prompt response, whether by email, or chat box in Zenoti, both did well in responding to our issue in very short time!

Satisfied customer here and we are always happy to recommend Zenoti to friends!

Capterra loader

Love this Company!!

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the system is so quick to respond. Any question you have, any time of the day, they respond immediately. Its incredibly convenient and helpful. They have excellent customer service which I favor so much. They are reliable, transparent and super informative.

Cons: Nothing. They are excellent at what they do.

Overall: My overall experience with Zenoti is a pleasant one. I think you can tell by my pro's for this company just how much they are loved by each of their clients. Super proud to be a Zenoti user.

Capterra loader

Brilliant software that will change your business with excellent support

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is like a 5 in one solution and ensures you have everything in one place with a consolidated view of your business. Cloud-based and supports multiple locations and business units with build in inventory, loyalty and customer and employee apps. The support team are exceptional and always go above and beyond to assist you. We switched our 16 locations in one night with no downtime.

Cons: There are no cons with the software - internally you have to manage the change but the Zenoti support team take you through the process and hold your hand so it's a seamless process.

Overall: Too many to list! Do yourself a favour and get it!

Professional team that is dedicated to providing the best product

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, analytics, management of KPI data, dashboard and overall functionality. The development and product team are on top of feature enhancements, you don't have to wait years for feature updates like most software companies. Marketing feature is great and provides ways to reach customers based on specific targets of the business.

Cons: reporting - too many options, should scale down and/or provide reporting packages to streamline the use of reports. Capabilities of configuring target segments and discounts.

Overall: Cloud based capabilities, quick glance dashboard reporting, and marketing capabilities.

the customer support at z is just WOW!!

May 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: software can be moved around to give you the report you want. this i feel is super cool since each person wants his / her type of data analysis

Cons: I've to authenticate my comp regularly, thats all. This spoils the flow, though customer support steps in and helps..its sometimes, annoying

Vendor Response

by Zenoti Software on June 06, 2017

Dear Anand,

Thanks for your review. We value your patronage and appreciate your confidence in us.

It¿s always a pleasure serving you and we certainly look forward to doing that in the future.

Helps us run our Business at Major Airports &Hotels more efficiently

Dec 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use and fast. No downtime from Zenoti.

We are saving on an average of 2hour's per center per day since we started using all reporting from Zenoti.

Helps us improve customer experience & generate additional revenue with help of marketing module.

Cons: We want faster response from Support Team

Overall: Happy to manage all the data under 1 platform as most of our spas are located at major airports & hotels.

Most Forward-Thinking Salon POS

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenoti is far ahead of its competition in innovating to meet modern-day tech needs of salon clients. Their team are constantly working on solutions to make the program more streamlined and easier to use. Support actually listens to clients and seeks solutions for issues.

Zenoti Analytics is a powerful tool that allows us to customize endless reports to be smarter about our business.

Cons: Payment integrations can be tricky, though that's been our experience with every POS system

Overall: When we do face a hiccup, we get a solution. Zenoti was the best product we demoed and is living up to our expectations

Vendor Response

by Zenoti Software on August 17, 2018

Thank you for your positive feedback Katie. We are so happy that Zenoti is working well for you and your business. Thank you for using Zenoti!

The whole offering by Zenoti is wonderful.

May 23, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Being a customer-obsessed brand, we get to know customer history in real-time, and then we can recommend the right service based on the data available at a glance.

Cons: Needs heavy internet if the internet is slow billing time increases leading to customer wait time and bad experience.

Vendor Response

by Zenoti Software on June 05, 2017

Dear Samir, Thanks for your encouraging words. We will do our very best to continue to meet your needs.

Very helpful

Aug 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Am using this software almost 5 yrs now and they make it so easy to store all database. I simply love this software

Cons: Wish there's closing appointment option in mobile app

Vendor Response

by Zenoti Software on September 02, 2018

Thanks for the positive feedback Celina! As you pointed out, we don't currently support closing of an appointment from Zenoti mobile in your region. I'll share your feedback with our product team.

Fantastic Tool!

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the broad feature set, analytics, continuous improvement and customer service. The Zenoti team is amazing.

Cons: The biggest challenge is that the feature set is so robust that it does take real time to fully understand.

Overall: This is a massive improvement over prior product.

ZENOTI means EXTRAORDINARY PARTNERSHIP

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and implementation... our franchisees are delighted.

Cons: Nothing noted at this time... will provide deeper feedback upon utilization.

Vendor Response

by Zenoti Software on September 02, 2018

Thanks for your positive feedback Carlos. We're glad to see you and your franchisees delighted with our software.

Great but not Amazing

Sep 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All in one. They can basically do everything for a medical spa business. It did take some customization, but we eventually got there.

Cons: The customization process took way longer than expected.

Sometimes the information is stored deep in the system and getting to the right menu can be challenging.

Review

Aug 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Organizational level options manage all locations under one place

Cons: limitations in the membership option and set up

Best Med Spa Software

Aug 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has literally all the functionality you need to run a med spa business. Our front desk finds it easy to book and manage appointments through Zenoti. Besides standard features, Zenoti's analytics functionality is quite comprehensive - especially reports on clinic's performance and employee performance provide useful insights.

Cons: None I can think of. They constantly add new features and are attentive to our needs and requests.

very possessive for User friendly Experience

Jul 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: easy Reports very possessive for User friendly Experience and Will Be more easy if the Internet Consumption reduces

Cons: Everything about it very possessive for User friendly Experience very possessive for User friendly Experience

ManageMySpa is probably the best spa management software

Apr 22, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: ManageMySpa is probably the best spa management software available today! I was reluctant to move my data to a new platform due to the tedious process it involves. However, this wasn't the case with ManageMySpa. The process was easy thanks to the efficiency of the team.

The planning and training helped us migrate all our processes in a highly systematic manner with very little effort from our end. Customer support has actually gone from good to excellent since we signed up - this is a huge contrast to other software companies where customer service drops with time.

Continuous follow-up and training on new modules have helped us use the software for most of the functions we used to perform manually. The inventory management tool has helped us reduce costs and wastage, while the marketing tool has helped with customer loyalty and campaigns. And the membership and packages tools help us manage our database of members directly and help with our customer support.

This is a great spa management solution for any owner whether a stand alone or a chain. Having access through the web makes it all the more convenient. ManageMySpa is a great software packed with all the tools I require to manage my spa.

This product does all that we expect. The developers and support people are also very responsive.

Dec 28, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The quick support response that comes with it. They always respond quickly. Research the problem as deeply as they can. Then provide timely solutions.

Flexible and works the way you want

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We run a lot of different promotions and Zenoti makes it easier to create, sell and manage such custom packages. We are also able to manage our inventory better with Zenoti.

Cons: We earlier had some issues related to slowness but they went away once we switched to a new internet service provider. Do ensure you have a decent internet speed.

Moon Salon - Help us to manage our marketing, inventory, guests and employee management.

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: user friendly and easy access

Overall: Zenoti help us make our business operation easier and accessible. It helps our marketing and advertising get connected more to our clients. For employee's management, schedules, revenues, salary and commissions. I believe that with the help of zenoti we can grow more our business in the future. Thanks to Zenoti support team.

Recommendations to other buyers: more easier

Great support team always ready to assist

Mar 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Fairly easy to use once you get the hang of using the software. Great variety of reports options and easy to understand

Cons: The cost of the software. Lack of clear explanations of what some items mean. Process for inputting data could be a lot less complicated

Best easy to use software

Feb 19, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: ManageMySpa came to us over 1 year ago, which was an ideal time as we were poised on quick expansion. We just weren't able to rely on our existing salon software as we grew our organization. We evaluated several different options available in the industry and realized that ManageMySpa had the right approach and core product to be a platform to grow our business upon. We found ManageMySpa to be a comprehensive salon software which covered managing every area of our business. It has several features we felt would help us increase our customer loyalty and drive more revenues from our existing customer base.

The rollout process to a chain of 50 locations was always a big concern for us. As with any such big initiative we had some challenges. This is when the team at ManageMySpa really came through - they did whatever it took to ensure that the rollout was successful. The team at ManageMySpa demonstrated 100% commitment towards our success.

Clearly we made the right choice in not only the right Salon Management Software but having a team with a great spirit to be our technology partner.

Bundled Product Features

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenoti software has all of the product features that any beauty/wellness business could possibly need. I particularly like the Alexa integration for booking appointments.

Cons: Zenoti does not currently offer an instant deposit feature that enables merchants to receive earned money on the same day or instantly.

Overall: They have an amazing team all around. The Zenoti team is always very helpful when you reach out to them.

The BEST Spa Software-- and I demoed them all

Apr 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I went through 20 demos before I invested my time and money in Zenoti (previously managemyspa). My experience has been amazing. This was the ONLY software that completely filled my needs. I have been using the software for almost a year now.

My requirements:

Cloud-based, paperless

Complete POS, online scheduling, inventory, employee management, marketing, tablet access anywhere, AND medical records.

Not only did Zenoti fill those requirments, but it also offers customizable memberships, a built-in loyalty system, and FABULOUS support. Zenoti is constantly improving and updates the software globally every month-- you are always running the newest version. Zenoti is completely scalable from a solo practice to a national chain. (I'm solo but I know several huge national chains who use the software).

Zenoti was built for the cloud-- it is fast. I have had about 5 minutes of down time in the year I've been using it. It has been very reliable.

I am very happy with my choice.

Somewhat Cumbersome But Overall Good Product

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Support group is very helpful and quick to respond. They've added features like Smart Marketing that has made my marketing efforts much easier.

Cons: Some of the features require going thru multiple steps in order to utilize so it takes more time to get the info you need.

Overall: My experience has been good overall. We've had a few issues but the support group was able to resolve quickly. Payroll was a bit cumbersome at first because of all the different reports required but once you get used it is not as bad.

Vendor Response

by Zenoti Software on November 21, 2018

Thanks for your review Mike. I will pass along your feedback on payroll to our product team.

Zenoti review

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this program is that it is user-friendly.

Cons: scheduling could be a little bit of a challenge from the start.

Overall: awesome.

Vendor Response

by Zenoti Software on December 05, 2018

Thanks for your positive feedback Kandie.

Prettislim has saved more than 4,000 hours of manpower annually by using Zenoti's Features

Mar 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Prettislim is using Zenoti to manage the Operations at Prettislim, which includes Leads Management, follow ups , Appointments , billing and Much more . Zenoti has helped us to manage our operations with ease and Helped us to generate business.

By sending the Automated sms and email communications through Always on, we can reach our clients without any human intervention . As the name suggests, its a one time set up of campaigns and then it works on its own . Target segment and Always on are a Great combination to reach to potential clients. We were able to save atleast 4000 Man hours Yearly, by Using Always On, vis a vis Manual Doing the same tasks, apart from Better Accuracy , Reliability & Efficiency.

We Highly recommend Always On , to All Businesses, to Achieve the above Goals & for hassle free Operations.

Prettislim Wishes Team Zenoti Good Luck & Success .

Capterra loader

18/8 Fine Men's Salons-Honolulu

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is extremely robust. The scope of reports and ability is great. I also find the online help and the live chat to be very thorough and responsive. We are also using their smart marketing to better target clients with relevant promotions.

Cons: new system for us so takes time to learn.

Vendor Response

by Zenoti Software on August 17, 2018

Hi Becky, we are glad to hear that Zenoti is helping you target your clients better. Thanks for sharing your experience.

Worst Spa Software

Oct 25, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Zenoti is very easy to use and user friendly.

Cons: TERRIBLE LAG! This spa software, although very easy to use is not suitable for a high volume spa. Anything you do to this program has a neverending loading screen/refresh rate. The lag makes checking in and helping guest 3 times longer than it should. The support team is a joke and never helpful at all. Not to mention how long it takes to them even reply back to an issue and get it resolved. I am very disappointed in Zenoti and I hope they fix all the bugs to make it better soon.

Zenoti rocks

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has changed our business. The features, it's very user friendly.

Cons: When changes are made, I was not informed.

Overall: The support while intergrating was fantastic. The marketing support is awesome too.

Vendor Response

by Zenoti Software on August 17, 2018

Hi Stacy, thanks for the positive review. Will let our implementation and customer success teams know that you were delighted with their support.

Comprehensive

Jun 03, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Zenoti's been critical in helping us manage our new concept spa. We get all the tools we need in one software application - everything from scheduling to marketing to HR to procurement. I've seen immediate business results, with things like the integrated SMS marketing campaigns, and it's much easier to do audits using the tablet.



Zenoti also gives me accessibility to our spa from everywhere. So, I'm able to stay connected from miles away without having to interrupt the flow of the organization. Being able to manage operations without being physically present at the spa gives me a lot of flexibility. I would recommend Zenoti to other spas and salons as well.

Capterra loader

Good Software and Excellent Customer Service

Apr 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A very good software to use and great customer service. I would definitely recommend it to other related business to use it.

Cons: Some of the features are a little complicated when it comes to usage of the software. It takes time to get used to it and understand how it functions.

It is great!!! Really easy to work with.

Jan 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: That it sends email confirmations and saves cc information. I also I like that I can see the books from my phone while I am at home.

Cons: That it is not smart enough to not choose a treatment room that is available and that you can not change the colors of the blocks.?

Managemyspa has allowed our spa and clinic to run so much more efficiently and effectively.

Jun 02, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: The software is very practical; all we need is a computer or portable device that is connected to the Internet to finish our daily tasks efficiently, from sending client reminders and confirmations to monitoring clients account status and tracking inventory levels.

It practically runs your business for you! From scheduling to employee payroll to retail, this program will take care of everything. Its easy navigation helps you quickly and easily control every aspect of a successful business. Zenoti keeps on improving itself and working hard so you don't have to!

Pain in the...

Feb 23, 2016
2/5
Overall

4 / 5
Ease of Use

1 / 5
Customer Support

Comments: My wife owns 2 beauty salons in Melbourne and in August 2015 she has decided to roll over to a new Manage my spa (MMS) software. Sales person Dheeraj was very convincing and has managed to convince my wife to start using this software. MMS has promised tonnes of perks and support, and roll all the old information into a new system. They offered to start using it for free for the first 3 months until my wife is happy. Well, after those 3 months, they have dropped off from this planet: stopped responding to calls, emails, system has loads of problems and data has never been converted into a new format correctly. As a result, a lot of time wasted, salons can't use the system, data is messed up, no support from the vendor and they have starting charging a monthly fee now.

Well, I do t know how are they doing in USA but here in Australia they are not having a good reputation at all amongst the salon owners.

We have a plan how to tackle the situation but just wanted to let other owners know to be cautious when listening next time to the sweet songs of MMS salespeople....

Zenoti review

Oct 23, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: Being one of the first salons which signed up with manage my spa (zenoti's formal name), we are quite impressed with what zenoti has to offer in the aspect of salon management. However, we are looking forward to the flexibility of the sofrware in terms of POS system. Another support that we would like to have would be the linkage between the software and the shopping mall's computer system. We are also looking forward to more new features that Zenoti will provide to us in a very near future.

Great program!

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is user friendly. It is easy to schedule appointments.

Cons: There is nothing I dislike about this software.

Excellent Productivity tools.

Mar 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: Cloud based Systems are now widely used in any Business, to access real time and fast decision making actions. Zenoti achieve that in our Organization and we continue to utilize the benefits in our advantage.

Amazing software!

Mar 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: This is my first business , & Zenoti made it so easily to be tracked and promoted!

They are always available to assist us at any matter.. It was the right choice to select Zenoti, I am glad that o did!

Its an very useful and Reliable ease of access its very easy to manage the day to day process and r

Apr 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I have been using Zenoti the whole career of mine its being very User friendly with all the Reports being productive therefore i strongly recommend though.

RICH BIT SALON

Feb 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: This is the best software i ever experienced the customer care has all support and the management as well .. Helped us in managing all the work quickly .

Excellent System

Feb 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Zenoti ManageMySpa system is a great tool in achieving our daily targets and goals thru out Bioessence Operations.

Good software

Mar 21, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Easy to use and perfect service for clinical use.world wide services available for spa centers. Zenoti

It is an easy to use web-based software for service industries

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use Dashboard. A great influence on sales. Customer satisfaction. New features like digital consultation forms, inventory management and enterprise custom reporting are good