# ZENOTI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ZENOTI Software - reviews, pricing plans, popular comparisons to other Salon products and more. Source: https://www.capterra.com/p/131057/ZENOTI --- # ZENOTI Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ZENOTI ## What is ZENOTI? Zenoti is an all-in-one, AI-powered salon management platform trusted by 30,000+ salons worldwide, from single locations to large chains like Supercuts, Toni&Guy, and Regis. Unify appointments, POS, marketing, CRM, inventory, and payroll in one seamless platform. Fill your chairs with smart waitlists, abandoned booking recovery, and social bookings from Instagram, Facebook, and Google. An AI Receptionist handles missed calls 24/7, converting them into confirmed appointments via SMS, and no staff required. Providers get real-time visibility into commissions and tips via the myZen app. Owners get instant insights across locations. Guests enjoy frictionless booking, loyalty rewards, and personalized experiences that keep them coming back. Zenoti reduces no-shows by up to 40%, drives 60%+ increases in online bookings, and helps salons grow revenue predictably, at any scale. ## What is ZENOTI used for? [Medical Spa](https://www.capterra.com/medical-spa-software/)[Salon](https://www.capterra.com/salon-software/)[Spa](https://www.capterra.com/spa-software/) Recognitions Shortlist Overall rating Based on 1,262 user reviews Reviews sentiment Positive 87% Neutral 8% Negative 5% Pros & cons Responsive onboarding and ongoing help Integrated marketing and growth tools Slow and inconsistent phone support Payment processing limitations Starting price $300 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Medical Spa / 2026 - Barbershop / 2025 - Club Management / 2025 - Gym Management / 2025 - Salon / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ZENOTI alternatives Highest Rated [4.9 (326)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (649)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (366)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $176.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (3,640)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131057/ZENOTI/alternatives/) ## FAQs about ZENOTI Overview ### What problems does ZENOTI solve? ZENOTI solves fragmented spa and med spa operations by unifying scheduling, POS, charting, consent forms, inventory, memberships, marketing, and multi-location reporting in one system. It reduces manual follow-ups, booking errors, disconnected tools, and weak client retention. Owners, front-desk teams, clinicians, and franchise operators benefit most from centralized control and easier growth. Answer based on 792 reviews Overview ### Which roles and teams benefit most from ZENOTI? ZENOTI is most used by business owners, executives, and operations leaders in salons, spas, and wellness practices. Owners and presidents rely on it for revenue visibility and multi-location oversight, while managers, franchisees, and office teams use it to handle scheduling, staff coordination, customer records, billing, and day-to-day service operations. Answer based on 1166 reviews Overview ### What company size and industries is ZENOTI built for? ZENOTI is built primarily for small businesses in health, wellness, and fitness, which account for 93% of reviewers and 30% of users by industry. It also serves medical practices at 17% and consumer services businesses at 14%, aligning with salons, spas, medspas, and fitness operations. Answer based on 1263 reviews Features and Usability ### What are the key features of ZENOTI? ZENOTI includes core salon and spa operations features such as appointment scheduling, online booking, point of sale, inventory management, and payroll with commissions. Differentiating features include customizable reports and dashboards, email and SMS marketing automation, loyalty and membership management, multi-location access, and mobile apps for clients and staff. Answer based on 594 reviews Integrations ### Which third-party tools and platforms does ZENOTI integrate with? ZENOTI integrates with Shopify, Instagram, Meta for Business, Zapier, QuickBooks Online, QuickBooks Desktop, WooCommerce, and Zoom. Official catalog listings also show Stripe, Xero, Sage Intacct, and Google Analytics 360, covering ecommerce, social, accounting, communications, and automation workflows across customer booking, inventory, payments, and finance. Answer based on 72 reviews Getting Started and Support ### How easy is it to onboard and train a team on ZENOTI? ZENOTI offers in-person training, live online sessions, webinars, videos, and documentation. Front-desk staff, stylists, and providers often learn daily tasks quickly, while owners, admins, and nontechnical users usually need more time for setup, reporting, and customization. Reviewers describe onboarding as supportive but often lengthy and overwhelming at first. Answer based on 149 reviews Getting Started and Support ### What customer support options does ZENOTI offer, and how do users rate the experience? ZENOTI offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, knowledgeable, and helpful during onboarding and issue resolution. Some report slower replies during peak times, inconsistent expertise across agents, and chat being less effective for complex or urgent problems. Answer based on 594 reviews Security ### How does ZENOTI handle data security and access control? ZENOTI uses a secure, cloud-based system with role permissions, password-controlled logins, secure client data management, digital records, consent forms, and safe credit card storage. Reviewers also note access control can be overly complex or inconsistently configured, with some permission glitches, password issues, and concerns about sensitive data visibility on mobile devices. Answer based on 32 reviews Bugs and issues ### Does ZENOTI have bugs or reliability issues? ZENOTI delivers broad spa and salon management features, but reliability feedback is mixed. Many businesses run daily booking, POS, and client management without major trouble, while others mention glitches in mobile use, integrations, reporting, payments, and setup. Larger teams and new adopters often note complexity can make troubleshooting and issue resolution harder. Answer based on 367 reviews ## Who uses ZENOTI? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 173 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 173 reviews Administrative 43% Administrative 43% Health & Medical 21% Entrepreneurs/ Owners 12% Sales & Business Development 3% Others 21% Top industries Based on 173 reviews Medical Practice 42% Health, Wellness and Fitness 36% Consumer Services 9% Cosmetics 7% Other 6% ## Pros and Cons Responsive onboarding and ongoing help 89% positive reviews out of 538 Most reviewers describe customer support as attentive, knowledgeable, and proactive during setup and daily operations. Kim O Practice Manager, 11 - 50 employees. "We truly appreciate the responsiveness and clarity of the support team, which has helped turn potential frustrations into manageable solutions." Slow and inconsistent phone support 54% negative reviews out of 95 Some reviewers report long hold times, delayed callbacks, and difficulty reaching knowledgeable phone support during urgent issues. Integrated marketing and growth tools 89% positive reviews out of 113 Most reviewers indicate business growth and marketing features streamline promotions, client engagement, and retention, boosting efficiency. Stuart S President, Business Development, 11 - 50 employees. "Zenoti has revolutionized my dermatology practice with its comprehensive marketing and office management capabilities." Payment processing limitations 62% negative reviews out of 76 Some reviewers describe payment processing as problematic, citing hardware issues, limited processor options, and unreliable transaction handling. Danielle R Director of Operations, 51 - 200 employees. "Cons - Organization of EMR charting, including photos and settings are difficult to navigate through, needing help from support frequently, being forced to use their credit card processor with high fees, no e-prescribe option." Simple and intuitive platform 89% positive reviews out of 106 Most reviewers find ease of use valuable, highlighting straightforward navigation and quick learning for daily business tasks. Brady B Owner, 2 - 10 employees. "There are some pretty simple things that they offer that I didn't get with my old platform that I am loving." High and unclear pricing 58% negative reviews out of 50 Some reviewers feel pricing is high, with additional fees for features and unclear value compared to alternatives. ellie M Medical Spa Manager , 2 - 10 employees. "The photo format that was just launched is very expensive and its not something we can afford, however it is something we need." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Appointment Management 4.6 (254) 65.35% of 254 reviewers that rated this feature as important or highly important It gives you a user-friendly way to organize, modify, and track appointments. Some reviewers find it easy to manage bookings and appreciate customization options, though a few mention occasional glitches and slowdowns during scheduling. Online Booking 4.5 (204) 70.10% of 204 reviewers that rated this feature as important or highly important This aspect allows clients to book appointments online, reducing staff workload and keeping schedules full. Reviewers appreciate its ease of use, seamless integration, and customizable options, though some mention occasional booking sync issues. Point of Sale (POS) 4.3 (138) 63.04% of 138 reviewers that rated this feature as important or highly important ZENOTI offers a straightforward POS system that helps you process payments quickly and manage sales efficiently. Users think it’s intuitive and easy to use, though some mention minor frustrations with guest mode and card reader reliability. Appointment Scheduling 4.5 (109) 65.14% of 109 reviewers that rated this feature as important or highly important With this capability, you can easily schedule, reschedule, and manage appointments using a straightforward interface. Reviewers appreciate the drag-and-drop, color-coded layout, and mobile access, noting it’s simple for both staff and clients to use. Inventory Management 4.3 (74) 47.30% of 74 reviewers that rated this feature as important or highly important You can track inventory levels, generate reports, and receive stock alerts. Reviewers indicate it’s robust and convenient, with customization options, though some say it can be tedious to set up for multiple locations and wish it were simpler. Client Management 4.5 (184) 62.50% of 184 reviewers that rated this feature as important or highly important Manage contact details and communication with clients ZENOTI 110 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases It gives you a user-friendly way to organize, modify, and track appointments. Some reviewers find it easy to manage bookings and appreciate customization options, though a few mention occasional glitches and slowdowns during scheduling. With this capability, you can easily schedule, reschedule, and manage appointments using a straightforward interface. Reviewers appreciate the drag-and-drop, color-coded layout, and mobile access, noting it’s simple for both staff and clients to use. Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Before and after photos of procedure(s) Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Create and schedule group classes, recurring appointments, and private sessions, etc. Schedule in-person or online classes Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Record client information and feedback Tracking, calculating, and paying commissions and earnings to employees Automated reminders and confirmations for booked appointments and events via text or email Designing, storing and cataloging costumes with client information, including assignments, sizes and prices Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Platform for customers to directly manage their appointments and profile Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Specific use for barbershops Intended for sports & fitness gyms Designed for medical spas Specific for use in spas and salons Designed for yoga and pilates studios Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the instructor/teacher's schedule, tasks, responsibilities You can track inventory levels, generate reports, and receive stock alerts. Reviewers indicate it’s robust and convenient, with customization options, though some say it can be tedious to set up for multiple locations and wish it were simpler. Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Automate workflows and trigger campaigns based on customer actions Contact members listed in the database through email, SMS, social, phone, etc. Add, store and access information pertaining to members Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Registration process to become members by providing relevant information and agreeing to terms Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service This aspect allows clients to book appointments online, reducing staff workload and keeping schedules full. Reviewers appreciate its ease of use, seamless integration, and customizable options, though some mention occasional booking sync issues. Accept and process online payment transactions Real-time registration over the web Website through which businesses can sell goods or services over the internet Accept, record, and reconcile financial transactions Track and process employee payroll (salaries, wages, etc.) and commissions on sales Manage employee salary processes, data, taxes, and records administration efficiently A set of indicators that tracks the performance of networks, applications, systems, teams, etc. ZENOTI offers a straightforward POS system that helps you process payments quickly and manage sales efficiently. Users think it’s intuitive and easy to use, though some mention minor frustrations with guest mode and card reader reliability. Create, send, and track purchase orders and their statuses Active reporting of data and metrics Schedule repeating appointments based on a duration of time Automated process of charging customers at regular intervals for repeated access or use of a product or service Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Manage the rescheduling of appointments Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Send promotional campaigns or transactional messages via text messages Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Schedule shifts for staff/employees, track hours worked, and manage staff payroll Track and manage the scheduling of tasks Organizing a group of people to accomplish a task Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Sell multiple treatments together as a set Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Allow organizations to streamline the check-in process for visitors. Track the position in queue in real-time Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.3 (977) 4.3 Based on 977 reviews ## Pricing Value for money 4.3 (903) [View pricing plan details](https://www.capterra.com/p/131057/ZENOTI/pricing/) Basic $300.00 Per Month Value for money 4.3 (903) 4.3 Based on 903 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1236) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,236) 4.6 Based on 1,236 reviews ## User reviews Overall rating 4.4 Based on 1,262 reviews Filter by rating 5(829) 4(270) 3(95) 2(33) 1(35) Mentioned topic Sorted by most recent IM Ivy M. Client Care Coordinator Cosmetics ### "Zenoti Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 29, 2026 Very nice, Zenoti team is super helpful. They schedule weekly/biweekly/monthly calls to help answer any questions. Pros The system is very customizable to the business needs. There is a lot of support offered by the team and they are always available. Cons The system mobile and iPad app should be optimized to be faster and more efficient. These are both super important to the business in that we use iPads for charting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Macy B. Salon Manager Cosmetics ### "Salon Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 It was great! The team was very friendly and \[sensitive content hidden\] was extremely helpful with all of our questions! Pros I love the AI features and how friendly the staff is with helping getting everything set up and answering any questions! Cons The reconcile and audit report is a lot different than what I am used to in terms of counting inventory. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) We wanted something that was more reliable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kevin H. Owner - Manager Health, Wellness and Fitness ### "Zenoti Feature Rich for My Business Spa65 Thai Massage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2026 Because it has so many features so it can be daunting to set it up and learn how to use it in the beginning. After using it daily for 3 years, I appreciate the features more and more. Pros It is feature rich and continue to add new features including AI powered features. These features are critical to my business daily operation such as scheduling, accounting, etc. Cons Recently I came across a billing issue and for some reason I was not able to reach the billing team even after several attempts from my part. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET Emily T. Administrative Assistant Health, Wellness and Fitness ### "Excellent Support and Smooth Zenoti Implementation Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2026 Overall, our experience with the Zenoti system has been smooth and positive. The implementation process became easier with the support of the team, especially through their prompt assistance and regular meetings to address our concerns. The system is helping us improve our operations, and we appreciate the continuous support provided throughout the journey. Pros What we liked most about Zenoti is the excellent customer support, user-friendly system, and efficient appointment management. The team has been very supportive throughout the implementation process. We also appreciate the online booking feature, patient management system, and the overall value for money that Zenoti provides for our business operations. Cons One of the challenges we experienced with Zenoti was that some features and processes required time for the team to fully understand and adapt to during the initial implementation stage. However, with the continuous support and guidance from the Zenoti team, the transition became smoother and more manageable. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) To improve our overall business operations and provide a better experience for both our team and clients Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EF Elisabeth F. Spa Owner Mental Health Care ### "Zenoti has great features! Great value for the money." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 The support team is amazing. So attentive to our needs. They care very much about our success and spent many hours, days and weeks with us. Pros I love the features. Demand Pricing. Beautiful webstore. Ease of moving appointments. Online booking. Customer communication. Cons Many glitches with implementation, but that is to be expected when launching a new software. Some of the limitations with regard to reporting and invoicing, but we are working through those things. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) We are renovating this year, and will be building a thermal spa within our facility. We needed a software that could handle the capacity of booking thermal guests. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reasons for choosing ZENOTI Zenoti was the one system that "had it all". Everything we wanted. Also, it was recommended by one of our spa partners. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL rachel l. Manager Health, Wellness and Fitness ### "Powerful system with excellent support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Overall, my experience is positive, everything is professional, and platform offers many useful features once you get familiar with the system Pros The customer service has been excellent. The onboarding and setup support team were very helpful and patience throughout the whole process whenever we had questions or needed assistance, the support team was quickly to help made the transition much smoother. Cons The system can feel a little complex at first, and there are many features and tests to learn. It takes some time to fully understand and navigate everything efficiently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LF Lisa F. Business Development Manager Health, Wellness and Fitness ### "ZENOTI is the BEST EMR system out there!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Our overall experience with Zenoti has been extremely positive. As a small medspa with four providers and one manager, the conversion process has been my sole responsibility, but I have never felt like I was doing it alone. The support we have received from the Zenoti team has been amazing every step of the way. Their weekly check-ins, responsiveness, training and willingness to help has made the transition feel much more manageable. We truly appreciate the guidance, patience, and support that has helped us feel confident throughout the process. Pros Zenoti support has been extremely helpful and responsive throughout our experience. Their weekly check-ins have made it easy to stay on track, ask questions, and address any concerns quickly. The team consistently follows up on open issues and works hard to find solutions in a timely manner. I appreciate their clear communication, patience, and willingness to guide us through each step. Overall, we have had a very positive experience and feel well-supported by the Zenoti team. Cons There is not one thing I don't like about Zenoti, other than I wish we would have converted years ago - but that is our fault, not theirs Zenoti is great. I can't say enough about the entire team. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Poor customer service, outdated platform Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Melissa K. Co-Owner Health, Wellness and Fitness ### "Loving Zenoti So Far" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2026 I enjoy Zenoti, and I keep learning more and more regarding what it can do ... all of its functions and capabilities. Customer service has been top tier as well. Very fast reliable clear assistance from the tech team. Pros Zenoti has a lot of features I love, it is a lot of clicking sometimes but it really gets into the nitty gritty of the business. Many reports and formats, I also love the calendar feature which allows custom reports based on specific time frames. Performs well, pricing seems fair, AI is ever growing and can typically help before escalating to the tech team. And the tech team, great support! it doesn't matter how long it takes to troubleshoot, they'll keep at it until resolved. And the integrations like hyperconnect and Mia the AI agent, top tier. Cons A lot of clicking to get to something, seems like its being worked on as there's always a new update/rollout. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DO David O. General Manager Medical Practice ### "A Complete Platform for Efficiency and Growth" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2026 Zenoti helps me solve many key aspects of running my business, especially when it comes to legal protection and operational control. It allows me to create and manage digital consent forms, automate messages, and implement systems that ensure tasks are verified more than once—whether by staff, management, or even clients—adding an extra layer of accountability. One of the biggest advantages is having everything integrated into a single platform. Being able to manage operations, client communication, documentation, and marketing in one system saves me significant time and reduces operational costs, making the business more efficient overall. Pros Zenoti is a comprehensive, all-in-one software solution designed to support the full operational needs of a medical spa. It provides everything required to efficiently manage daily business activities while delivering a seamless and elevated experience for clients, staff, and administrators. From an operational standpoint, Zenoti simplifies scheduling, client management, and service tracking, allowing for a highly organized and efficient workflow. For management, it offers advanced reporting, performance insights, and centralized control, enabling better decision-making and business growth. For staff, the platform enhances productivity and communication by streamlining appointments, service notes, and client interactions in one secure system. Zenoti also plays a key role in supporting compliance and protecting the business by maintaining proper documentation, digital records, and secure client data management. Its paperless environment eliminates the need for physical files, reducing clutter and improving organization across the entire practice. Additionally, Zenoti’s integrated marketing tools—including email and SMS campaigns—allow for effective client engagement, retention, and growth, making it a powerful platform not only for operations but also for scaling the business. Overall, Zenoti creates a modern, efficient, and professional ecosystem that elevates both the client experience and the internal management of a medical spa. Cons One of the few drawbacks of Zenoti is that some tasks or setups can require multiple steps to complete correctly, which can make the process feel a bit complex at times. However, I understand that this structure is in place to ensure accuracy, consistency, and proper configuration across the platform. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) To improve mu business, and have everything integrated in one place Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reasons for choosing ZENOTI Because they were offering me better pricing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Gérante Health, Wellness and Fitness ### "Zenoti France : migration chaotique, pertes financières et blocage injustifié des corrections (NF525)" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 14, 2026 Mon expérience avec Zenoti en France est négative. J’ai choisi ce logiciel pour structurer et optimiser mon activité, mais la réalité a été une source de complexité et de perte de performance. La migration a été chaotique, avec des erreurs de mapping qui ont nécessité un travail de reprise considérable. J’ai personnellement travaillé jusqu’à 18 heures par jour pendant deux semaines pour tenter de corriger les anomalies, avec en parallèle un blocage des réservations pendant une semaine, des clientes mécontentes et un impact direct sur mon équipe. Ensuite, des problèmes récurrents sont apparus sur les paiements en ligne, empêchant certaines clientes de finaliser leurs réservations ou leurs achats. Cela a entraîné une baisse mesurable du chiffre d’affaires. La gestion des données financières est particulièrement préoccupante. Zenoti se retranche derrière la norme NF525 pour refuser les corrections, alors que cette norme impose la traçabilité des modifications, et non leur interdiction. Il serait techniquement possible de permettre des corrections avec historique, mais ce choix n’a pas été mis en place. Cette position crée un blocage qui va à l’encontre d’une gestion comptable rigoureuse et du droit à l’erreur. En cas d’erreur en caisse ou à la clôture, il est aujourd’hui impossible de corriger simplement dans le logiciel. La norme NF525 est invoquée, alors qu’elle impose une traçabilité des corrections, pas leur blocage. Le système ne propose pas de solution technique permettant de corriger avec historique, ce qui pose un réel problème de gestion et de fiabilité des données. Par ailleurs, les outils de reporting ne sont pas intuitifs. Il est difficile d’avoir une vision claire et immédiate de l’activité. Pour analyser mes performances, je dois consulter plusieurs rapports distincts, puis exporter les données dans Excel pour les retraiter. Mon logiciel précédent permettait une lecture simple et directe des chiffres en un coup d’œil, ce qui n’est pas le cas ici. Enfin, le support client ne permet pas de résoudre efficacement les problèmes remontés, malgré des preuves concrètes fournies. Au final, cet outil a généré une perte de chiffre d’affaires, une dégradation de l’expérience client, ainsi qu’une charge mentale importante. Avec le recul, je comprends mieux l’intérêt pour l’éditeur d’imposer un engagement de deux ans. Malgré plusieurs demandes, je n’ai pas obtenu de solution permettant de récupérer mes données de manière complète et exploitable, ce qui complique toute migration vers une autre solution comme Mindbody. Cette situation interroge au regard des principes de réversibilité des données. Le blocage des corrections financières, fondé sur une interprétation restrictive de la norme NF525, pose également question sur la capacité du système à garantir une comptabilité sincère. L’utilisation de Zenoti m’a fait perdre du temps et de l’argent, de manière concrète et mesurable (dysfonctionnements, corrections manuelles, pertes de ventes). En l’absence de solution apportée à ce jour, j’envisage de saisir la DGCCRF afin de faire examiner ces pratiques, et d’engager les démarches nécessaires pour obtenir réparation du préjudice subi. Pros L’outil ZENOTI FRANCE présente un potentiel intéressant sur le papier, avant de signer le contrat. Certaines fonctionnalités sont pertinentes pour structurer une activité, à condition qu’elles soient correctement paramétrées et opérationnelles. Cons La migration a été mal exécutée, avec un mapping de données comportant de nombreuses erreurs, ce qui a compromis la fiabilité des informations dès le départ. Les paiements en ligne sont instables, avec des échecs fréquents et un impact direct sur les ventes. La gestion des cartes cadeaux est peu fiable et a entraîné des pertes de chiffre d’affaires. Le point le plus problématique concerne la gestion des données financières : Zenoti FRANCE invoque la norme NF525 pour bloquer toute correction simple d’erreur. Or, cette norme impose une traçabilité, pas une impossibilité de corriger. Le système ne propose pas de mécanisme permettant de corriger une erreur tout en conservant un historique, ce qui est pourtant techniquement réalisable. Cela revient à empêcher une comptabilité réellement sincère. Un autre point problématique concerne les rapports et le pilotage de l’activité. Les tableaux de bord proposés ne sont pas intuitifs et ne permettent pas d’avoir une vision claire et immédiate des performances. Pour obtenir une lecture cohérente de mon activité, je suis contrainte de consulter plusieurs rapports distincts, puis d’exporter les données dans Excel afin de les retraiter manuellement. Ce fonctionnement est chronophage et inadapté à une gestion quotidienne. À l’inverse, mon logiciel précédent me permettait d’accéder à une vue synthétique et lisible de mes chiffres en un seul écran, ce qui facilitait la prise de décision. Dans sa configuration actuelle, le système de reporting de Zenoti manque de clarté, de logique et d’ergonomie, ce qui complique inutilement le pilotage de l’entreprise. Le support client ne fournit pas d’analyses techniques concrètes malgré des problèmes documentés. Switched from [Kiute Pro](https://www.capterra.com/p/176841/FlexyBeauty/) J'ai changé de logiciel parce que l'entreprise Kiute a fermé. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing ZENOTI Pour leur promesses d'automatiser, et d'optimiser le planning grace a l'ia. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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