--- title: "ZENOTI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ZENOTI Software - reviews, pricing plans, popular comparisons to other Salon products and more." source_url: "https://www.capterra.com/p/131057/ZENOTI/" page_type: "product" language: "en" --- # ZENOTI Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ZENOTI ## What is ZENOTI? Zenoti is an all-in-one, AI-powered salon management platform trusted by 30,000+ salons worldwide, from single locations to large chains like Supercuts, Toni&Guy, and Regis. Unify appointments, POS, marketing, CRM, inventory, and payroll in one seamless platform. Fill your chairs with smart waitlists, abandoned booking recovery, and social bookings from Instagram, Facebook, and Google. An AI Receptionist handles missed calls 24/7, converting them into confirmed appointments via SMS, and no staff required. Providers get real-time visibility into commissions and tips via the myZen app. Owners get instant insights across locations. Guests enjoy frictionless booking, loyalty rewards, and personalized experiences that keep them coming back. Zenoti reduces no-shows by up to 40%, drives 60%+ increases in online bookings, and helps salons grow revenue predictably, at any scale. ## What is ZENOTI used for? [Medical Spa](https://www.capterra.com/medical-spa-software/)[Salon](https://www.capterra.com/salon-software/)[Spa](https://www.capterra.com/spa-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 1,288 user reviews Reviews sentiment Positive 87% Neutral 7% Negative 5% Pros & cons Responsive and knowledgeable assistance Integrated marketing and growth tools Delayed and inconsistent phone support Payment processing limitations Starting price $300 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Fitness / 2026 - Medical Spa / 2026 - Salon / 2026 - Barbershop / 2025 - Club Management / 2025 - Gym Management / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ZENOTI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.zenoti.com/&name=ZENOTI) Rating Breakdown 4.4 +− Features4.3 Value for Money4.3 Ease of Use4.3 Customer Service4.6 Rating Breakdown 4.4 Features4.3 Value for Money4.3 Ease of Use4.3 Customer Service4.6 ## ZENOTI Reviewers Verdict Updated August 2026 AI summary - ZENOTI is a strong fit for salons, spas, and wellness practices needing centralized scheduling, payments, and client management across locations. - Its main advantage is a wide feature set paired with ongoing updates and attentive onboarding support that helps teams adapt quickly. - Businesses benefit from improved appointment coordination, mobile access, and integrated marketing that simplify daily operations. - Some key downsides are setup complexity, payment processing quirks, reporting limitations, and extra costs for certain features or support. - It suits organizations prioritizing feature-rich, all-in-one management, but may frustrate those needing simple setup, flexible reporting, or transparent pricing. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ZENOTI 4.4 (1,288) VS. [4.5 (668)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting Price $300 Per Month Starting Price $160 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (1,285) Ease Of Use 4.2 (668) Value For Money 4.3 (929) Value For Money 4.3 (598) Customer Service 4.6 (1,262) Customer Service 4.5 (657) ## ZENOTI alternatives [4.7 (651)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (389)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $176.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [5.0 (344)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (3,654)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131057/ZENOTI/alternatives/) ## FAQs about ZENOTI Overview ### What problems does ZENOTI solve? ZENOTI solves fragmented spa, salon, and med-spa operations by combining scheduling, POS, client records, digital forms, marketing, memberships, and reporting in one system. It reduces booking conflicts, manual follow-ups, disconnected tools, and poor multi-location visibility. Front-desk staff, providers, managers, owners, and franchise operators benefit most. Answer based on 803 reviews Overview ### Which roles and teams benefit most from ZENOTI? ZENOTI is most used by owners, presidents, CEOs, and franchise leaders who need visibility into revenue, multi-location performance, and business growth. Operations managers, general managers, and office administrators rely on it for scheduling, staff management, and daily workflows, while salon and practice teams use it to manage appointments, client records, and service delivery. Answer based on 1189 reviews Overview ### What company size and industries is ZENOTI built for? ZENOTI is built primarily for small businesses in health, wellness, and fitness, which make up 93% of reviewers and 31% of industries represented. It also serves medical practices at 18% and consumer services at 14%, with smaller adoption among midsize businesses at 5% and enterprises at 2%. Answer based on 1286 reviews Features and Usability ### What are the key features of ZENOTI? ZENOTI includes core salon and spa operations features like appointment scheduling, online booking, point of sale, inventory management, and payroll with commissions. Differentiator features include multi-location management, customizable reports and dashboards, and marketing automation with email reminders, SMS messaging, loyalty programs, and remote mobile access. Answer based on 607 reviews Integrations ### Which third-party tools and platforms does ZENOTI integrate with? ZENOTI integrates with Shopify, Meta for Business, Zapier, QuickBooks Online Advanced, Zoom, WooCommerce, Podium, and Stripe. It also connects with accounting and analytics tools such as QuickBooks Desktop, QuickBooks Online, Xero, Sage Intacct, and Google Analytics 360, giving businesses access to 12 third-party platforms. Answer based on 70 reviews Getting Started and Support ### How easy is it to onboard and train a team on ZENOTI? ZENOTI offers in-person training, live online sessions, webinars, documentation, and videos. Front-desk staff, stylists, and other day-to-day users often get comfortable fairly quickly, especially after guided setup. Admins, owners, and teams configuring reports, inventory, or custom workflows usually need more time because the system has a noticeable learning curve. Answer based on 154 reviews Getting Started and Support ### What customer support options does ZENOTI offer, and how do users rate the experience? ZENOTI offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, knowledgeable, and helpful during setup and urgent issues, with strong escalation for complex cases. Some report slower chat responses, inconsistent agent expertise, and reduced support after go-live. Answer based on 607 reviews Security ### How does ZENOTI handle data security and access control? ZENOTI uses secure client and guest data management, digital records, consent forms, cloud-based access, password logins, and role-based permissions to control who sees financial or business information. Reviewers also note permission settings can be overwhelming or glitchy, and some reported weak password prompts, unclear access levels, or sensitive data visibility concerns. Answer based on 32 reviews Bugs and issues ### Does ZENOTI have bugs or reliability issues? ZENOTI delivers broad scheduling, POS, and salon management tools, but reliability feedback is mixed. Many spa, salon, and clinic teams mention glitches during setup, mobile app lag, click-heavy workflows, and slow issue resolution, while others say problems improve over time and support helps troubleshoot implementation, payments, and integration concerns. Answer based on 367 reviews ## Who uses ZENOTI? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and knowledgeable assistance 90% positive reviews out of 551 Most reviewers indicate customer support is attentive, helpful during onboarding, and consistently resolves issues efficiently. Kim O. Practice Manager, 11 - 50 employees. "We truly appreciate the responsiveness and clarity of the support team, which has helped turn potential frustrations into manageable solutions." Delayed and inconsistent phone support 54% negative reviews out of 95 Some reviewers find phone support slow, with long wait times, delayed callbacks, and difficulty reaching knowledgeable staff. Integrated marketing and growth tools 90% positive reviews out of 115 Most reviewers find business growth and marketing features streamline operations, enhance client engagement, and support expansion. Stuart S. President, Business Development, 11 - 50 employees. "Zenoti has revolutionized my dermatology practice with its comprehensive marketing and office management capabilities." Payment processing limitations 61% negative reviews out of 75 Some reviewers report payment processing issues, including unreliable hardware, limited processor options, and frequent transaction errors. Danielle R. Director of Operations, 51 - 200 employees. "Cons - Organization of EMR charting, including photos and settings are difficult to navigate through, needing help from support frequently, being forced to use their credit card processor with high fees, no e-prescribe option." Intuitive and accessible platform 89% positive reviews out of 107 Most reviewers describe ease of use as enabling quick training, efficient daily tasks, and straightforward navigation. Brady B. Owner, 2 - 10 employees. "There are some pretty simple things that they offer that I didn't get with my old platform that I am loving." High and complex pricing 59% negative reviews out of 49 Some users say pricing is expensive, with additional fees for features and unclear value for the investment. ellie M. Medical Spa Manager , 2 - 10 employees. "The photo format that was just launched is very expensive and its not something we can afford, however it is something we need." ## Features AI summary Based on 2,154 Salon reviews Capterra reviewers say these are the salon features buyers focus on most: - **Appointment Scheduling** (**65%** of reviewers rated this feature as critical) - **Calendar Management** (**56%**) - **Confirmations/Reminders** (**55%**) ZENOTI supports all three top-priority features: **Appointment Scheduling**, **Calendar Management**, and **Confirmations/Reminders**. Together, these capabilities help salons book services efficiently, keep staff calendars organized, and reduce missed appointments through timely client notifications, allowing teams to manage daily operations with less manual work and deliver a more consistent customer experience. Calendar Management 4.4 (92) 56.52% of 92 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Confirmations/Reminders 4.3 (73) 60.27% of 73 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Online Booking 4.5 (223) 72.65% of 223 reviewers that rated this feature as important or highly important This aspect allows clients to book appointments online, reducing staff workload and keeping schedules full. Reviewers indicate it is easy for clients of all ages, integrates well, and is customizable, though a few note occasional booking errors or internal setup challenges. Client Database 4.3 (63) 58.73% of 63 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Point of Sale (POS) 4.3 (144) 64.58% of 144 reviewers that rated this feature as important or highly important ZENOTI offers a straightforward POS system for processing payments, managing sales, and handling client checkouts. Reviewers appreciate its ease of use, quick transaction flow, and ability to handle discounts and receipts, though some mention minor complexity and hardware issues. Appointment Management 4.6 (272) 67.65% of 272 reviewers that rated this feature as important or highly important It gives you efficient tools to organize, modify, and track appointments. Users think the system is intuitive, quick to use, and helps keep businesses appointment-based, though a few mention occasional glitches or slowdowns affecting performance. ZENOTI 110 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: It gives you efficient tools to organize, modify, and track appointments. Users think the system is intuitive, quick to use, and helps keep businesses appointment-based, though a few mention occasional glitches or slowdowns affecting performance. - Appointment Scheduling: With this capability, you can easily schedule, reschedule, and manage appointments through a user-friendly interface. Reviewers appreciate the straightforward process, drag-and-drop options, and seamless online and mobile booking, though some mention client-side scheduling issues. - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Before & After Pictures: Before and after photos of procedure(s) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Costume Management: Designing, storing and cataloging costumes with client information, including assignments, sizes and prices - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Mobile App: Platform for customers to directly manage their appointments and profile - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - For Barbershops: Specific use for barbershops - For Gyms: Intended for sports & fitness gyms - For Medical Spas: Designed for medical spas - For Salons and Spas: Specific for use in spas and salons - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Inventory Management: You can track, customize, and manage inventory efficiently across locations. Some users say the system is robust, provides helpful reports, and automates tracking, though a few find initial setup complex or wish for simpler product input. - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Membership Signup: Registration process to become members by providing relevant information and agreeing to terms - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: This aspect allows clients to book appointments online, reducing staff workload and keeping schedules full. Reviewers indicate it is easy for clients of all ages, integrates well, and is customizable, though a few note occasional booking errors or internal setup challenges. - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Store: Website through which businesses can sell goods or services over the internet - Payment Processing: Accept, record, and reconcile financial transactions - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): ZENOTI offers a straightforward POS system for processing payments, managing sales, and handling client checkouts. Reviewers appreciate its ease of use, quick transaction flow, and ability to handle discounts and receipts, though some mention minor complexity and hardware issues. - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Rescheduling: Manage the rescheduling of appointments - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Packages: Sell multiple treatments together as a set - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Waitlist Status Tracking: Track the position in queue in real-time - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.3 (1,003) 4.3 Based on 1,003 reviews ## Pricing Value for money 4.3 (929) [View pricing plan details](https://www.capterra.com/p/131057/ZENOTI/pricing/) Basic $300.00 Per Month Value for money 4.3 (929) 4.3 Based on 929 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1262) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,262) 4.6 Based on 1,262 reviews ## User reviews Overall rating 4.4 Based on 1,288 reviews Filter by rating 5(848) 4(275) 3(95) 2(34) 1(36) Mentioned topic Sorted by most recent MS Michelle S. Therapist and Administration Health, Wellness and Fitness ### "More Than Just Appointment Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2026 Overall, we’ve had a positive experience with Zenoti. As a med-spa, it has been a significant step up from the software we were previously using and has allowed us to do much more within one system. We particularly like that the platform is continually evolving, with new features and improvements that help us adapt as our business grows. The implementation and ongoing support have also made the transition much easier. Pros One of the biggest benefits for us is having so many aspects of the business in one place. From managing clients and appointments to marketing and backend reporting, Zenoti gives us a centralised system that is flexible and can be customised to suit our business. We also really value the ongoing support from \[sensitive content hidden\] and the wider team, who are always responsive and willing to help us get the most out of the software. Cons The system does require some time to learn, as it has so many functions and features. Some processes aren’t always intuitive and can require several steps or some double handling. However, there is always support available to guide you through any questions or issues Switched from [Timely](https://www.capterra.com/p/142756/Timely/) Needed additional functions, especially in the backend. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Shannon W. Human Resources, Operations Manager, Marketing Manager Consumer Services ### "Two Weeks into Live Experience - Great so far!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 4, 2026 We are only in our second week of being live with Zenoti. The onboarding/implementations team has been really great to work with - knowledgeable, professional, courteous, and responsive to any issues, our concerns, and our requests for future feature development. They have worked really hard to resolve issue as they arise. Pros I love that Zenoti is an all-in-one platform for booking, communicating, and managing our business, employees, and guests. I love the AI capabilities as well. Cons A few features were easier to manage in our previous software - 1) Aveda specific reports are not as streamlined in Zenoti. 2)Guests and employees are managed at Center level. We would prefer to manage these at organization level. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) SalonBiz was lagging behind in technology features - AI capabilities, and was not an all-in-one platform. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reasons for choosing ZENOTI Demonstration was in depth and unrushed. Zenoti seemed further ahead with the necessary Aveda interations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tarrah B. Owner Consumer Services ### "Best Customer Support of anything we've ever used!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2026 So far, I have nothing but positive things to say about this transition. But the thing that has stood out to me the most, has been the level of time and support that we are receiving from their team. AI features are amazing and have their place, but they have also dedicated real humans to help us along, not just the option of lagging support via machines. Pros I loved the level of support we received from our Product Specialist, \[sensitive content hidden\] , especially through our onboarding and Go Live. What is usually a very stressful process, she made very smooth for us. The ease of use for our team, the online booking that has kept our appointment books full, and the AI features have all been amazing. Cons My only real complaints are that some features concerning employee management are "all or nothing," specifically the geofencing for time clocks and schedule blocking/adjustments inside of their MyZen app. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) SalonBiz was creating a lot of downtime on a very regular basis. They had also removed many of their support team, and answers to critical questions were going unanswered. Also, the UI was very awkward for clients to use, and cumbersome for our support personnel. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/) [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reasons for choosing ZENOTI The ease of use, the features available, the ability to customize almost anything to our business which kept business flowing efficiently, even through onboarding/Go Live, and the UI were the most impressive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Joanne L. Founder Medical Practice ### "Zenoti is an important part of our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 26, 2026 love their comprehensive system, its great and always innovative. We’ve been using Zenoti for the past four years, and it has become an essential part of how we operate and manage our growing business. What we love most about Zenoti is that it goes far beyond a basic booking system. It provides a comprehensive, customizable platform that can be tailored to the unique needs of our business as we continue to grow. From managing our team and payroll to tracking expenses, monitoring income, and generating detailed business reports, Zenoti gives us the operational oversight we need to make informed decisions. Equally important, we’ve appreciated the personalized level of care and support from the Zenoti team. They take the time to understand our business and help us find solutions that work for our specific needs. As our team and operations have expanded, having a centralized system that brings everything together has given us greater organization, visibility, and control. Zenoti has truly become an important part of our day-to-day business operations and our continued growth. Pros We’ve been using Zenoti for the past four years, and it has become an essential part of how we operate and manage our growing business. What we love most about Zenoti is that it goes far beyond a basic booking system. It provides a comprehensive, customizable platform that can be tailored to the unique needs of our business as we continue to grow. From managing our team and payroll to tracking expenses, monitoring income, and generating detailed business reports, Zenoti gives us the operational oversight we need to make informed decisions. Equally important, we’ve appreciated the personalized level of care and support from the Zenoti team. They take the time to understand our business and help us find solutions that work for our specific needs. As our team and operations have expanded, having a centralized system that brings everything together has given us greater organization, visibility, and control. Zenoti has truly become an important part of our day-to-day business operations and our continued growth. Cons While we’ve had a very positive experience with Zenoti overall, there are a few areas where we feel there is room for improvement. Zenoti can be on the more expensive side, and we’ve occasionally felt that additional features or upgrades come with extra costs. For example, when we wanted to upgrade our Webstore ourselves, we were surprised to be quoted an additional fee for the upgrade rather than being able to manage it independently. We also appreciate that Zenoti is constantly innovating and introducing new technology, including its AI Receptionist. However, we find it a little frustrating that the AI Receptionist currently has limitations when it comes to texting clients, especially since texting is such an important part of communication and appointment management for our business. Overall, we appreciate Zenoti’s comprehensive platform and continued innovation, but we would love to see more flexibility around pricing, greater ability for businesses to make certain changes independently, and more robust communication capabilities within the AI tools. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reasons for choosing ZENOTI most comprehensive n good if i want to manage multiple branches Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OP Ollien P. Executive Assitant Health, Wellness and Fitness ### "Executive Assistant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2026 Overall, ZENOTI has been a strong fit for our med spa. It's improved appointment management, made online booking easier for clients, and given our team better visibility into patient records and business performance. The learning curve and occasional reliance on support for customization are minor trade-offs compared to the efficiency and growth it's enabled, especially with the recent addition of AI-powered tools like the Receptionist and Scribe. Pros ZENOTI brings booking, client records, appointment management, and package tracking together in one place, making day-to-day operations far more organized. Online booking is smooth for clients, and our front desk can instantly pull up a client's treatment history and remaining sessions. We recently added the AI Receptionist through Hyperconnect and AI Scribe, and both integrated seamlessly — catching calls we would've missed and freeing providers to stay present with clients instead of taking notes. Between the automation and reduced no-shows, it's genuinely supported our business growth. Cons The platform is so comprehensive that even simple changes — like customizing certain aspects of the webstore booking page — often require reaching out to customer support rather than being something we can adjust ourselves. It's understandable given how much the system covers, but it does mean small tweaks can take longer than expected, and we're more dependent on their support team than we'd like for routine adjustments. A more intuitive self-service option for common customizations would go a long way. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Sandi P. Owner Health, Wellness and Fitness ### "Do not recommend " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 August 21, 2026 Mediocre, at best. They make reports and submissions incredibly difficult to navigate and use. If you don’t have to use it, don’t. It’s 2026, there are so many better options. Pros It tracks appointments with few errors, so that is a plus. Works on a daily basis and that is what its primary function is. Cons Incredibly, incredibly difficult to use because the format is sloppy and no one really seems to care. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Rebecca M. Receptionist coordanatrice Medical Practice ### "My experience with Zenoti as someone new to reception. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2026 My experience has been smooth so far. Coming from someone who's never used any kind of logiciel of this kind, it has been a very easy journey to say the least. Pros The agents are very quick to find solution and set a realistic expectation when they might need more time to assist us. Cons We tend to run into a lot of issues with our payment machine, but i do get assisted quickly for it. Solutions are made quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jennifer S. Nurse Practitioner Medical Practice ### "Not for medical providers or nurses" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 August 16, 2026 I do not recommend Zenoti to any doctor, nurse, or medical provider whose priority is documentation. We migrated from Aesthetic Record in April 2026 hoping for better financial reporting, but the clinical side has been a huge disappointment. Zenoti is a system built for hair salons, not medical practices. The charting is clunky and basic features are missing. You can’t draw injection locations or map toxin on patient photos. You can’t see a clear timeline or tally of past treatments, you cannot write notes anywhere logical, or prescribe medications without multiple steps. Simple tasks take 10–15 taps, and sometimes you need 3 “windows” open - two apps plus the desktop version open on a computer just to get things done. The migration has been very sloppy. Forms were missing, inaccurate, or transferred incorrectly—which isn’t just frustrating in a medical practice, it’s a liability. You need a full time employee just to chase down and keep tabs on the migration team. We migrated in April and it’s now August, and many of these issues still haven’t been fixed. Zenoti may work well for salons, but it is the wrong fit for doctors, nurses, or injectors who need quick, accurate, seamless medical charting Pros It’s not laggy. The financial reporting is more accurate than Aesthetic Record. There is an HTML option to customize forms. Cons Not for medical providers. Poor charting experience. Missing a lot of charting features. Intended for hair salons not clinics. Medical and nurse providers should use Boulevard instead. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Aesthetic Record had very inaccurate financial reporting when it came to revenue and discounts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Hannah S. Business Administrator Health, Wellness and Fitness ### "Great Value, More Features, and Excellent Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2026 Our overall experience with Zenoti has been very positive. The platform gives us more tools to manage and grow our business without a significant increase in cost. The transition was smooth, and \[sensitive content hidden\] and the rest of the team made sure we felt supported and prepared before going live. Pros Zenoti offers great value for the money. We are paying nearly the same as our previous software while gaining significantly more features, including AI integrations that can help support business growth. Appointment management and online booking have also been easy to use. The customer support has been excellent. \[sensitive content hidden\] was extremely helpful throughout the entire transition, making sure all of our questions were answered and everything was set up correctly. He has also continued to provide great support even after we went live. Cons There is a learning curve because Zenoti has so many features and settings. It takes some time to learn everything the system can do, but the support team has been very helpful along the way. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We made the switch to Zenoti as part of integrating The DRIPBaR into our spa, as Zenoti is their required software platform. After learning more about the system, we were also excited about the additional features and tools it offers for our business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Austin G. CFO Health, Wellness and Fitness ### "Thank you Zenoti Team for an OUTSTANDING experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2026 Working with the Zenoti team has been a breath of fresh air! From the initial EMR review with \[sensitive content hidden\], and everyone else who was hands-on during the implementation process, everything has been wonderful. As with any new central operating system, the implementation process was not without challenges (mostly on our end), but the Zenoti team was always there to answer any questions we had. The weekly check-ins allowed our team to stay on track with the ongoing changes to our system and helped to clear up any confusion. Additionally, there is ample training on how to use the system at all levels of any organization. We now have access to online booking and better capability for follow-up on cancelled/missed appointments and marketing strategies. We are now a little over 2 months past our go-live date and are really feeling the benefits from the change. I cannot thank the Zenoti team enough! We are so excited to see how Zenoti continues to provide benefit and unlock our practice's full potential in the future. Pros 1\. The initial EMR review with \[sensitive content hidden\] was informative and easy to understand. 2. After electing to move forward with Zenoti, we were set up with Trivia, Femi, Vamsi, Yash, Anurag, and others to help handle our implementation process. They made sure that the transition was as smooth as possible and that we remained on track throughout the process. 3. Any comments, questions, concerns, or changes were met head-on. Responsiveness was almost immediate and helped to keep the ball rolling at all times. 4. There is a great amount of training on how to use the system at all levels of any organization. The training is guided and tailored to your position in the organization. It can be a little repetitive, but the repetition helps to really drill down and understand how to use the system. 5. We now have access to online booking and better capability for follow-up on cancelled/missed appointments and marketing strategies. Cons It is hard to find something that I did not like about Zenoti. I would say all the capabilities in the system can be a bit overwhelming, but that is mostly due to the system being much more capable than Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) PatientNow was an older system that lacked the capabilities and functionality we needed to continue growing. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) [Ramp](https://www.capterra.com/p/207081/Ramp/) Reasons for choosing ZENOTI Zenoti offered the key capabilities for growth and analysis that we were looking for. It offers more for less and the customer support was out of this world. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/131057/ZENOTI/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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