--- title: "ZENOTI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ZENOTI Software - reviews, pricing plans, popular comparisons to other Salon products and more." source_url: "https://www.capterra.com/p/131057/ZENOTI/" page_type: "product" language: "en" --- # ZENOTI Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ZENOTI ## What is ZENOTI? Zenoti is an all-in-one, AI-powered salon management platform trusted by 30,000+ salons worldwide, from single locations to large chains like Supercuts, Toni&Guy, and Regis. Unify appointments, POS, marketing, CRM, inventory, and payroll in one seamless platform. Fill your chairs with smart waitlists, abandoned booking recovery, and social bookings from Instagram, Facebook, and Google. An AI Receptionist handles missed calls 24/7, converting them into confirmed appointments via SMS, and no staff required. Providers get real-time visibility into commissions and tips via the myZen app. Owners get instant insights across locations. Guests enjoy frictionless booking, loyalty rewards, and personalized experiences that keep them coming back. Zenoti reduces no-shows by up to 40%, drives 60%+ increases in online bookings, and helps salons grow revenue predictably, at any scale. ## What is ZENOTI used for? [Medical Spa](https://www.capterra.com/medical-spa-software/)[Salon](https://www.capterra.com/salon-software/)[Spa](https://www.capterra.com/spa-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 1,275 user reviews Reviews sentiment Positive 87% Neutral 7% Negative 5% Pros & cons Responsive onboarding and ongoing help Integrated marketing and growth tools Slow and inconsistent phone support Payment processing limitations Starting price $300 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Fitness / 2026 - Medical Spa / 2026 - Salon / 2026 - Barbershop / 2025 - Club Management / 2025 - Gym Management / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ZENOTI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.zenoti.com/&name=ZENOTI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ZENOTI 4.4 (1,275) VS. [4.5 (658)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting Price $300 Per Month Starting Price $160 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (1,272) Ease Of Use 4.2 (658) Value For Money 4.3 (916) Value For Money 4.3 (588) Customer Service 4.6 (1,249) Customer Service 4.5 (647) ## ZENOTI alternatives Highest Rated [4.9 (336)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (3,644)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $28.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (612)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131057/ZENOTI/alternatives/) ## FAQs about ZENOTI Overview ### What problems does ZENOTI solve? ZENOTI solves fragmented spa and med spa operations by combining scheduling, POS, patient records, consent forms, marketing, loyalty, and reporting in one system. It reduces scheduling conflicts, manual follow-ups, disconnected multi-location data, and administrative busywork. Spa owners, clinic managers, front-desk teams, providers, and franchise operators benefit most. Answer based on 797 reviews Overview ### Which roles and teams benefit most from ZENOTI? ZENOTI is most used by business owners, executives, and operations leaders in salons, spas, and wellness practices who need control over scheduling, payments, reporting, and multi-location performance. Managers and front-desk teams rely on it to streamline appointments, staff coordination, and customer service, while practitioners use it to manage daily service delivery. Answer based on 1174 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is ZENOTI built for? ZENOTI is built primarily for small businesses in health, wellness, and fitness, which account for 93% of reviewers and 30% of industries represented. It also serves medical practices at 18% and consumer services at 14%, with secondary adoption among midsize businesses at 5% and enterprises at 2%. Answer based on 1271 reviews Features and Usability ### What are the key features of ZENOTI? ZENOTI includes core salon and med spa tools like appointment scheduling, online booking, point of sale, and inventory management. Differentiating features include real-time reporting, multi-location dashboards, email and SMS marketing, loyalty program management, and mobile access for staff and clients. Answer based on 601 reviews Integrations ### Which third-party tools and platforms does ZENOTI integrate with? ZENOTI integrates with Shopify, Zapier, Meta for Business, Instagram, QuickBooks Online Advanced, WooCommerce, Zoom, and Stripe. These connections cover ecommerce, social booking and advertising, accounting, and communications, and official catalog data indicates more than 20 integrations overall across retail, finance, and marketing tools. Answer based on 73 reviews Getting Started and Support ### How easy is it to onboard and train a team on ZENOTI? ZENOTI offers in-person training, live online sessions, webinars, videos, and documentation. Front-desk staff, stylists, and providers often get comfortable quickly with daily tasks, while owners, admins, and teams migrating from simpler systems usually need more time for setup, reports, and advanced features. Reviewers describe onboarding as supported but sometimes overwhelming at first. Answer based on 152 reviews Getting Started and Support ### What customer support options does ZENOTI offer, and how do users rate the experience? ZENOTI offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, knowledgeable, and especially helpful during onboarding and implementation. Some report slower replies during peak times, uneven agent expertise, and a learning curve that can make urgent issue resolution frustrating. Answer based on 601 reviews Security ### How does ZENOTI handle data security and access control? ZENOTI uses permission-based roles, password logins, secure client and guest data management, safe credit-card storage, digital records, and consent forms in a cloud-based system with secure remote access. Reviewers also note security roles can be complex, sometimes misconfigured or reset by updates, and a few reported password, permissions, and cash-drawer access issues. Answer based on 32 reviews Bugs and issues ### Does ZENOTI have bugs or reliability issues? ZENOTI handles core salon and spa operations well, but reliability feedback is mixed. Many businesses mention occasional glitches, slow mobile performance, click-heavy workflows, and setup issues during implementation. Larger or more customized teams often need extra support, while many users also note that problems usually become manageable once configuration and training improve. Answer based on 366 reviews ## Who uses ZENOTI? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive onboarding and ongoing help 89% positive reviews out of 538 Most reviewers describe customer support as attentive, knowledgeable, and proactive during setup and daily operations. Kim O. Practice Manager, 11 - 50 employees. "We truly appreciate the responsiveness and clarity of the support team, which has helped turn potential frustrations into manageable solutions." Slow and inconsistent phone support 54% negative reviews out of 95 Some reviewers report long hold times, delayed callbacks, and difficulty reaching knowledgeable phone support during urgent issues. Integrated marketing and growth tools 89% positive reviews out of 113 Most reviewers indicate business growth and marketing features streamline promotions, client engagement, and retention, boosting efficiency. Stuart S. President, Business Development, 11 - 50 employees. "Zenoti has revolutionized my dermatology practice with its comprehensive marketing and office management capabilities." Payment processing limitations 62% negative reviews out of 76 Some reviewers describe payment processing as problematic, citing hardware issues, limited processor options, and unreliable transaction handling. Danielle R. Director of Operations, 51 - 200 employees. "Cons - Organization of EMR charting, including photos and settings are difficult to navigate through, needing help from support frequently, being forced to use their credit card processor with high fees, no e-prescribe option." Simple and intuitive platform 89% positive reviews out of 106 Most reviewers find ease of use valuable, highlighting straightforward navigation and quick learning for daily business tasks. Brady B. Owner, 2 - 10 employees. "There are some pretty simple things that they offer that I didn't get with my old platform that I am loving." High and unclear pricing 58% negative reviews out of 50 Some reviewers feel pricing is high, with additional fees for features and unclear value compared to alternatives. ellie M. Medical Spa Manager , 2 - 10 employees. "The photo format that was just launched is very expensive and its not something we can afford, however it is something we need." ## Features AI summary Based on 2,154 Salon reviews Capterra reviewers say these are the salon features buyers focus on most: - **Appointment Scheduling** (**65%** of reviewers rated this feature as critical) - **Calendar Management** (**56%**) - **Confirmations/Reminders** (**55%**) ZENOTI supports all three top-priority features: **Appointment Scheduling**, **Calendar Management**, and **Confirmations/Reminders**. Together, these capabilities help salons book services efficiently, keep staff calendars organized, and reduce missed appointments through timely client notifications, allowing teams to manage daily operations with less manual work and deliver a more consistent customer experience. Appointment Scheduling 4.5 (110) 65.45% of 110 reviewers that rated this feature as important or highly important With this capability, you can easily schedule, reschedule, and manage appointments using a straightforward interface. Reviewers appreciate the drag-and-drop, color-coded layout, and mobile access, noting it’s simple for both staff and clients to use. Calendar Management 4.4 (89) 55.06% of 89 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Confirmations/Reminders 4.3 (71) 59.15% of 71 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Online Booking 4.5 (212) 71.23% of 212 reviewers that rated this feature as important or highly important This aspect allows clients to book appointments online, reducing staff workload and keeping schedules full. Reviewers appreciate its ease of use, seamless integration, and customizable options, though some mention occasional booking sync issues. Client Database 4.3 (63) 58.73% of 63 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Appointment Management 4.6 (267) 67.04% of 267 reviewers that rated this feature as important or highly important It gives you a user-friendly way to organize, modify, and track appointments. Some reviewers find it easy to manage bookings and appreciate customization options, though a few mention occasional glitches and slowdowns during scheduling. ZENOTI 110 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases It gives you a user-friendly way to organize, modify, and track appointments. Some reviewers find it easy to manage bookings and appreciate customization options, though a few mention occasional glitches and slowdowns during scheduling. With this capability, you can easily schedule, reschedule, and manage appointments using a straightforward interface. Reviewers appreciate the drag-and-drop, color-coded layout, and mobile access, noting it’s simple for both staff and clients to use. Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Before and after photos of procedure(s) Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Create and schedule group classes, recurring appointments, and private sessions, etc. Schedule in-person or online classes Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Record client information and feedback Tracking, calculating, and paying commissions and earnings to employees Automated reminders and confirmations for booked appointments and events via text or email Designing, storing and cataloging costumes with client information, including assignments, sizes and prices Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Platform for customers to directly manage their appointments and profile Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Specific use for barbershops Intended for sports & fitness gyms Designed for medical spas Specific for use in spas and salons Designed for yoga and pilates studios Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the instructor/teacher's schedule, tasks, responsibilities You can track inventory levels, generate reports, and receive stock alerts. Reviewers indicate it’s robust and convenient, with customization options, though some say it can be tedious to set up for multiple locations and wish it were simpler. Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Automate workflows and trigger campaigns based on customer actions Contact members listed in the database through email, SMS, social, phone, etc. Add, store and access information pertaining to members Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Registration process to become members by providing relevant information and agreeing to terms Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service This aspect allows clients to book appointments online, reducing staff workload and keeping schedules full. Reviewers appreciate its ease of use, seamless integration, and customizable options, though some mention occasional booking sync issues. Accept and process online payment transactions Real-time registration over the web Website through which businesses can sell goods or services over the internet Accept, record, and reconcile financial transactions Track and process employee payroll (salaries, wages, etc.) and commissions on sales Manage employee salary processes, data, taxes, and records administration efficiently A set of indicators that tracks the performance of networks, applications, systems, teams, etc. ZENOTI offers a straightforward POS system that helps you process payments quickly and manage sales efficiently. Users think it’s intuitive and easy to use, though some mention minor frustrations with guest mode and card reader reliability. Create, send, and track purchase orders and their statuses Active reporting of data and metrics Schedule repeating appointments based on a duration of time Automated process of charging customers at regular intervals for repeated access or use of a product or service Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Manage the rescheduling of appointments Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Send promotional campaigns or transactional messages via text messages Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Schedule shifts for staff/employees, track hours worked, and manage staff payroll Track and manage the scheduling of tasks Organizing a group of people to accomplish a task Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Sell multiple treatments together as a set Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Allow organizations to streamline the check-in process for visitors. Track the position in queue in real-time Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.3 (990) 4.3 Based on 990 reviews ## Pricing Value for money 4.3 (916) [View pricing plan details](https://www.capterra.com/p/131057/ZENOTI/pricing/) Basic $300.00 Per Month Value for money 4.3 (916) 4.3 Based on 916 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1249) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,249) 4.6 Based on 1,249 reviews ## User reviews Overall rating 4.4 Based on 1,275 reviews Filter by rating 5(839) 4(273) 3(95) 2(33) 1(35) Mentioned topic Sorted by most recent AS Autumn S. Spa Manager Medical Practice ### "Spa Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 24, 2026 My overall experience with Zenoti has been positive. The support team is helpful, and our account representative, \[sensitive content hidden\] , is exceptional. He takes the time to educate us and ensure our practice is using the platform effectively. Zenoti offers many valuable features, but it can sometimes feel overly complex, especially when completing simple, everyday tasks. Pros What I like most about Zenoti is the wide range of features it offers to manage nearly every aspect of our business in one place. I also greatly appreciate our account representative, \[sensitive content hidden\]. During our meetings, he takes the time to educate us, answer our questions, and ensure that our practice is using the platform effectively and taking full advantage of its capabilities. Cons While Zenoti offers many advanced features and capabilities, it is often unable to handle simple tasks efficiently. Routine processes can feel overly complicated, require too many steps, or not work as expected, making everyday tasks more time-consuming than they should be. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KI Karli I. Marketing Medical Practice ### "Zenoti has been a great addition to our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2026 Overall, I have had a great experience with Zenoti. The reps have always been helpful and navigating Zenoti overall has always been easy. Pros That it is constantly updating and including new features to keep up with the industry overall. Vic with Zenoti has always been so helpful. Cons I cannot think of anything that I least like about Zenoti. Every time I need something fixed or changed that find a way to make it happen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Michelle L. Location Director of operations Health, Wellness and Fitness ### "Seemless transition With Zenoti" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2026 The overall experience was wonderful! From day one and still now, \[sensitive content hidden\] has been a saving grace! Never could have done this without him! The whole team is awesome and a pleasure to work with! Pros The team that we worked with has mad this transition seamless. \[sensitive content hidden\] was there every step of the way! Every time we had a question it was answered immediately. It was a pleasure working with the Zenoti team! Cons It is definitely a learning curve and some features could be a little more user friendly. There are some features that would make using the system easier Switched from [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) We needed more features and Phorest did not make it easy to find things we needed etc Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Chenequa C. Office Manager Health, Wellness and Fitness ### "Zenoti Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2026 Overall, the transition has been very smooth. While there have been a few minor issues along the way, they've been addressed quickly and efficiently. \[sensitive content hidden\] has been outstanding throughout the entire process, always responding promptly and helping us work through any questions or challenges that have come up. His knowledge, patience, and willingness to go the extra mile have made a significant difference for our team. Having someone so reliable and accessible has given us confidence during the implementation, and his support has helped ensure that our transition to the new system has been as seamless and stress-free as possible. Pros The team that has supported us throughout our software transition has been exceptional. From the very beginning, they have been responsive, knowledgeable, and committed to helping us navigate every step of the process. Whether answering questions, troubleshooting challenges, or providing training, they have made themselves available and offered clear guidance along the way. Their patience and willingness to work with our team have made a significant difference during such a large transition. While implementing a new system is never simple, having a dedicated and supportive team behind us has made the experience much smoother and has given us confidence moving forward. Cons One of the biggest challenges wasn't a specific issue with Zenoti itself, but rather the amount of time required to migrate all of our data. Moving years of client information, appointment history, treatment notes, memberships, products, inventory, and other important records into a new system was a lengthy process that required careful planning and attention to detail. We wanted to ensure that everything transferred accurately while minimizing disruptions to our team and our clients. Although the migration took longer than expected, investing the time upfront helped create a smoother transition and allowed us to start using the new system with confidence and reliable data Switched from [TrueReview](https://www.capterra.com/p/210085/TrueReview/) We’re excited about having access to more features and functionality that will help streamline our daily operations, improve the client experience, and support future growth. We look forward to exploring everything the platform offers and making the most of its capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Paul C. Co-owner Health, Wellness and Fitness ### "Namaste MBS Spa Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2026 Due to the assistance of \[sensitive content hidden\] we were able to go from day one to the launch date with a little hard work and team effort. Pros The onboarding team was amazing, and they assisted us in every step of the process. The system is easy to use once you have a clear understanding of the system. The new system allows for business growth and expansion into new markets. The Zenoti system gives our clients a quick as easy option for online booking. The management of patient data is easy to access and process new information. Cons The Onboarding is lengthy and has many steps. The amount of time and effort that was needed to transfer the data from one system to Zenoti was difficult. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) The system had many glitches and was constantly inoperable Alternatives considered [Mint](https://www.capterra.com/p/213530/Mint/) Reasons for choosing ZENOTI Reputation, Cost and features that were available in the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jacy B. Manager Medical Practice ### "Zenoti Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 14, 2026 It has been great in terms of the support we have gotten whenever we needed something. We have had a great experience with our Customer Success Manager as well. Pros The customer support, appointment management/scheduling, online booking/business app, patient management and charting, and reporting/inventory. Cons Sometimes it can be a little hard to troubleshoot the issue with something because it can be a little confusing if you are not super tech-savvy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DT danielle T. operation manager Medical Practice ### "operation manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2026 Pros very organized and put together well. appointment management and service implementation experience. \[sensitive content hidden\] was a big help in switching over to this new platform. Very informative and patient . Cons everything needing a note and a "why". charting notes not all together. you cant put decimals in the POS screen Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) company was acquired by well labs plus and this is the new system they chose Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Bethany B. Clinic Director Medical Practice ### "Zenoti Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 8, 2026 My overall experience has been great. Having bi-weekly meetings with Vic has been a huge help to dive deep into the functions of the system. Pros What I like most about Zenoti is Customer Support and effective reporting. The help desk is always available when I need a quick answer. Cons The thing I like least on Zenoti is it can be confusing and it will not allow me to do things I would like done. Ie: Make changes easily Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Toni L. Owner Health, Wellness and Fitness ### "The Most Thorough and Supportive Software Transition I’ve Experienced" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2026 Overall, I have been incredibly impressed. For the first time, I feel like I have software that won’t just keep up with my business. I feel like it will help me grow it. It’s clear that Zenoti is a forward-thinking company that’s continually innovating, and I’m excited to continue onboarding and learn more about my chosen features like HyperConnect and the AI Receptionist. If the onboarding experience is any indication of what’s ahead, I know we made the right decision. Thank you to Sudhanshu for making such a complex transition feel manageable and for providing outstanding support every step of the way. I’m excited to continue growing with Zenoti. Pros The onboarding experience exceeded my expectations. Sudhanshu was incredibly organized, communicative, patient, and supportive throughout the entire process. Transitioning software is overwhelming simply because there’s so much to learn, but I never felt like I was doing it alone. If he didn’t immediately have the answer to a question, he always took the time to research it, explore different options, and come back with a solution. He also helped me think through workflows and offered guidance when I wanted to know what might be considered an industry standard. That level of support made a huge difference. I’ve used Square, Vagaro, GlossGenius, and most recently Mangomint, and Zenoti is by far the most comprehensive software I’ve worked with. The level of customization, reporting, automation, and operational insight is unlike anything I’ve experienced before. It gives me a level of visibility into my business that I simply haven’t had with any other software. Cons The only challenge was the learning curve, but that’s expected with software this robust. There is a lot of information to absorb because of everything the platform can do. I don’t see that as a negative. It’s simply part of implementing a powerful system, and having great onboarding support made the process much easier. Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) I’ve used Square, Vagaro, GlossGenius, and most recently Mangomint. Each platform served its purpose at the time, but as my business continued to evolve, I realized I needed more than a scheduling system. I wanted a platform that could provide deeper reporting, more advanced automation, stronger operational insight, AI-driven tools, and the ability to scale with my business over the long term. I wasn’t looking for software that would meet my needs today. I was looking for software that would support where I’m going in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Madison G. Operations Manager Medical Practice ### "Zenoti Onboarding with \[sensitive content hidden\] - A+ Service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 Overall, I was extremely happy with onboarding Zenoti for our practice. The onboarding team was fast and efficient. Zenoti for Medspa use has been great and allowed us to basically go paperless. Online booking is easy and efficient. Pros Customer support with \[sensitive content hidden\] and her team was fantastic. She was not only efficient, but did things in a timely manor. Cons I wouldnt have said there are any "cons" but onboarding can be a bit rough at times. Allow your team extra time to look over the system before going live. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) PN was not with the times. Very old school and basic with forms. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) [Podium](https://www.capterra.com/p/164285/Podium/) Reasons for choosing ZENOTI We felt it was most user friendly for both patients and staff. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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