# ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZENOTI the right Medical Spa solution for you? Explore 1255 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131057/ZENOTI/reviews --- ZENOTI 4.4 (1255) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of ZENOTI Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews JF Jeannine F Owner, Nurse PractitionerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The onboarding team ( \[sensitive content hidden\]) were all so patient and helpful as I navigated my way through sending my forms and services etc and learning how to use the system.“ April 11, 2026 Caitlin Q OwnerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Terrible customer service, as they do not have phone support, only a AI bot and chat feature which is slow to respond. Unless you operate a multimillion dollar business with extreme need I suggest you look elsewhere.“ January 27, 2026 JB Jonathan B DirectorMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “We recently transitioned from Square to Zenoti, as our medispa required a more robust and comprehensive platform to support our growing needs. While the transition to a system as powerful as Zenoti can be complex, our experience was made significantly smoother thanks to Puru.“ June 25, 2025 Kelsea R OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “Their guides are outdated, showing features and settings that no longer exist, which makes an already complicated system even more frustrating.“ April 14, 2026 EB Erika B Massage TherapistAlternative Medicine, 11 - 50 employeesUsed the software for: Less than 6 months. “It's nice to be able to use the desktop version when at work and still be able to see my client schedule and client forms on the mobile app from home.“ October 18, 2025 AM Abbie M Clinical assistantMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “There is no ability for your staff to practice operations until you have launched so everyone feels incredibly unprepared for daily, weekly, and monthly tasks still at 10 weeks after launch.“ May 15, 2025 JD Johna D Director of OperationsCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “Scheduling was pretty user friendly and there’s a price check option to save time when a patient needs a quick check out or has an inquiry.“ November 19, 2025 pN patricia N OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I feel like the ability to search for educational videos I need in the platform is not easy for example I wanted to search add-ons when I typed it in the search bar nothing came up.“ May 22, 2025 ## Showing most helpful reviews Showing 1-25 of 1255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nicole R. Business Operations Medical Practice Used the software for: 6-12 months ### "I highly recommend Zenoti for anyone looking for an EMR system that is with the times, user-friendly and robust." February 2, 2026 5.0 I highly recommend Zenoti for anyone looking for an EMR system that is with the times, user-friendly and robust. Pros Working with the Zenoti has been a really great experience! They have been flexible with their time throughout the setup process and how to we were able to work through our launch--during a busy holiday season! Our Implementation manager was great and helped us work through the data with a fine tooth comb as we transitioned from our old system. Cons Some constructive feedback is that it would be helpful if Zenoti's team allowed for more time with the implementation team once launching. After go-live, they offer a 2-week window with daily check-ins and standby access with the implementation manager. It took some time using the new system to identify areas that required more attention or development. But what I would say is that while their structure may not be setup for the additional support, my Implementation manager \[sensitive content hidden\] made/continues to make the effort to stay connected and follow through on open items. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) System was not mac friendly, very slow, didn't allow for online payments for programs. Review Source BB Brady B. Owner Medical Practice Used the software for: Less than 6 months ### "Absolutely Worth The Switch" September 11, 2025 5.0 Absolutely worth the switch. We opted for a full migration package and the team was super helpful. There is no way I would be doing all of this myself. Our staff is enjoying the platform and learning as we go! Some quirks here and there but there has yet to be a platform that handles our offerings as cohesively as Zenoti. Pros We have loved that it is completely customizable. It is very feature heavy, and considerations have been given to almost every scenario due to the multiple clients on the platform and time in business. Much has already been thought through and there are solutions for 99% of what I needed in my business. I love the way we can categorize services into primary & secondary types for public display on our booking link. This helps new and existing clients find our services with ease. There are some pretty simple things that they offer that I didn't get with my old platform that I am loving. Electronic & redeemable gift cards online. A referral program with each client having an auto-generated unique code to share. Prompting for tips on select services with a provider but withholding on others. Multiple & automated waivers/forms based on appointment type. etc. Like I mentioned, these are all pretty standard but were features that were missing on my old platform. The migration of all my data, including payment tokens, forms, etc. was pretty impressive also. We have a ton of data, and I believe we will get it all to transfer. Having a dedicated account manager and migration specialist was crucial and they did a great job for us! Thanks \[sensitive content hidden\]! Also, the platform has a little AI bot chat feature that is actually pretty solid. Cons At first, the quantity of features was a bit overwhelming. There are just so many things you can do and its easy to get lost in the sauce early on. That slowly resolves itself overtime and becomes more of a perk than a hinderance. I also wish that they had a direct phone line for their support team. Maybe they do but so far I have been chatting through the AI bot, then if I don't find an answer, it will give an option to connect to an agent, but it usually isn't very fast that someone connects. Once they do, they have been helpful with screenshots and have even sent links for a video call when needed. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Motion](https://www.capterra.com/p/214264/Motion/) Reason for choosing ZENOTI It was the most robust that had solutions for all of our unique offerings, member perks, EMR needs, photo needs, etc. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Glofox was not robust enough for our needs. Review Source KP Kelly P. Manager Medical Practice Used the software for: Less than 6 months ### "Great Customer Service" April 14, 2026 4.0 Pros Our customer service rep \[sensitive content hidden\] was very helpful and receptive to all of our questions and inquiries (which were a lot). Happy to be able to implement online booking when we're settled. Cons Sometimes it was difficult to understand things like terminology. I wish the data transfer process was smoother...but that is also on part of the EMR system we are leaving. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) hoping for easier emr system with more data reports Review Source EB Erika B. Massage Therapist Alternative Medicine Used the software for: Less than 6 months ### "Zenoti seems to talk the talk but doesn't actually walk the walk. " October 18, 2025 3.0 Overall it seems like Zenoti "should" be a great platform. It has tons of bells and whistles that would make it an ideal platform and I'm sure it has far more capability beyond the pretty basic level of use that my role utilizes it for. However, I personally would be a bit hesitant to recommend it and would likely not use it myself if I ran a full service spa. With as glitchy and unpredictable even the basic functions seem to be I would be nervous to even try utilizing some of the more complex features. Pros I've used Zenoti for a couple months at the spa where I work. It's nice to be able to use the desktop version when at work and still be able to see my client schedule and client forms on the mobile app from home. There are also a lot of features that make it clear and easy to use, and to customize different codes or icons so that with just a quick glance I can see if I client is new, is an existing member, and some of the specifics for their service booking. Cons There seems to be some issues with integration between the desktop version and the mobile version. When at the spa on the desktop which is hard wired to internal servers within the location, on sporadically for random clients I'm not able to load the profile information, yet for the same client/appointent I am able to open it from a mobile device that is on the same server wifi. The GM has reviewed all of the permission settings as well as contacted our customer support and there doesn't seem to be a consistent reason or "fix". Additionally the mobile app is really glitchy both from my home wifi and on the spa wifi connection. The screen windows sometimes come up out of view, for example when opening my client schedule for the day only 1/4 of the schedule "window" is viewable to the far right of my screen and the rest is cut off with no ability to scroll or swipe over. Usually after I switch calendar/schedule layout views a couple times then it will come up like it's supposed to. Also, the mobile app takes a really long time to process when trying to open client profiles and forms which is very frustrating when on a tight client schedule. Review Source Response from Soham Inc dba Zenoti November 3, 2025 Hi Erika, thank you for taking the time to leave a review. We regret to hear of the difficulties you’ve faced while using our software and would like the opportunity to provide a solution to these issues. We ask that you please reach out to us at customerengagement@zenoti.com and provide your business name. Once we have additional details, our team will be able to take the appropriate steps ensure your concerns are addressed. Thank you. SC SAMANTHA C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent data, onboarding takes effort" December 30, 2025 5.0 Overall, our experience has been good. The system was challenging to adjust to in the beginning, but once we learned it, it became more manageable. The data analysis and reporting are a major benefit, and it’s helped us run the business with more insight and structure. \[sensitive content hidden\] has been great with the onboarding process Pros Zenoti has strong reporting and data analysis tools that make it easier to track performance, sales trends, and team/service metrics. Once set up, it helps us make better decisions because the numbers are clear and detailed Cons The biggest downside was the learning curve. Coming from our previous software, Zenoti felt tricky at first and took time to understand. Some workflows feel less intuitive, and it required extra training before our team felt fully comfortable Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing ZENOTI We compared all three and went with Zenoti because it felt like the best “scalable” system, more detailed analytics, more customization, and more Switched from [Boulevard](https://www.capterra.com/p/180087/Boulevard/) We switched from Boulevard because we wanted stronger reporting and deeper data analysis. Zenoti gives us more insight into performance and trends, which helps us make better business decisions Review Source VR Verified Reviewer CEO and Provider Medical Practice Used the software for: 1-2 years ### "All-in-One platform" August 29, 2025 5.0 The navigation may feel challenging at first if you’re not very tech-savvy, but once you get used to it, it becomes easy and enjoyable to use! Pros All-in-one solution! Our CSM, \[sensitive content hidden\], has truly set our business up for success. He’s incredibly responsive and always keeps us on track. There are plenty of perks, and while there’s a good amount of computer work, the level of customization makes it all worthwhile! Cons Navigation can be a challenge if you are not computer-savvy, but once you get the hang of it, it's great! Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing ZENOTI more customizable and needs that are specific to our business Review Source Jami K. office manager Medical Practice Used the software for: Less than 6 months ### "Great customer service" January 21, 2026 5.0 Customer service for new company using zenoti was great. We had daily meetings and then weekly meetings Pros Appt. managagment, value for money, very easy to use. Customer support was wonderful. We were able to set up daily zoom meetings to get help. Cons n/a no complaints we have not had any issues with zenoti. It is always difficult to use a new system but this is very user friendly Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) wanted to up our cash pay services and esthetics Review Source TB Tina B. Executive Assistant Medical Practice Used the software for: Less than 6 months ### "Great Product" December 23, 2025 5.0 Overall the product will help with customer engagement and help staff with retaining clients. The integrated zoom, email, and texting features are extremely beneficial. Pros The onboarding team was amazing and helped to taylor the system to meet our specific needs. The training options were valuable. Cons The product is more expensive than other options and does not offer some basic reporting options. There is no option for creating your own reports. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ZENOTI Offered a more robust enterprise experience Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Wanted a more integrated solution for our business Review Source cB colleen B. Clinic director Medical Practice Used the software for: Less than 6 months ### "review of zenoti" January 2, 2026 4.0 Great customer support. enjoying the robust system. AI options and marketing options are great. Still learning Pros So many ways of completing a task. Customer service is very robust. Love the AI options that are available Cons When transferring from another system we need a way of creating old invoices to refund from a previous platform. Multiple pay periods would be a great option even if its just for an employee wize report Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) New \[sensitive content hidden\] made this decision to make the change Review Source VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great experience and support." August 13, 2025 5.0 Pros Value for Money Customer Support Ease of Use Appointment Management Online Booking Patient Management Cons There is no procedure overview in the Forms section of the software, which was supported with my previous sofware. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing ZENOTI We chose Zenoti because it provided us with all the features that we needed. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Zenoti offers a lot more features which we needed with our growing practice. Review Source KW Kerri W. Owner and Nurse Health, Wellness and Fitness Used the software for: 6-12 months ### "Don't do it, trust me, don't " May 11, 2025 1.0 I would never recommend this system to anyone. They make you feel super important when you start with them, however, that quickly goes down hill once you are "all set up" in their eyes. Pros It has more depth communications, texting msging, auto emails, I like all this. But it is terrible to get all set up. Cons Zenoti is probably the worse software for medispas. They don't tell you about the tremendous 4 month introductory to their system and how indepth the integration is. They have terrible customer service who never replies. I had a on boarding team, that team knew less than me about their own system. I would test certain aspects they said would not work, only to find out they work. Not to mention, their system is constantly glitching. I had major double bookings when I first came on with them, which was a simple change I had to figure out by myself over weeks, they could not figure it out. I am fully integrated with them now, but had I know all this, I would have never taken the leap. The worse software by far. Being full integrated, I also can never get a hold of customer service. It is a critical change, HOURS to reply. Plus, you don't have full access to the software, there are so many changes you cannot make yourself. The price is astronomical for a system that hardly works. You cant just make changes to invoices, you have to do 15 steps, to get the one you wanted. I was promised this would be better, faster, easier to use. Don't believe this. I wish I would have read all the reviews first Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) More communications, told it was an easier system Review Source Response from Soham Inc dba Zenoti May 19, 2025 Hi Kerri, Thank you for leaving a review about your Zenoti experience. We regret to hear your implementation didn't meet our high standards, that you experienced issues while using the software, and that you encountered challenges with our support team. We take pride in providing our customers with exceptional software and service, and we understand how important it is for our customers to get the support they need, when they need it. It is always our goal to provide excellent software and service to our customers, and we are continuously working to improve our response times and the quality of support provided. A member of our support team has since reached out to learn more about the issues you experienced and established terms to reach a resolution. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. Thank you for being a Zenoti customer. JB Jonathan B. Director Medical Practice Used the software for: Less than 6 months ### "More capabilities" June 25, 2025 5.0 Pros We recently transitioned from Square to Zenoti, as our medispa required a more robust and comprehensive platform to support our growing needs. While the transition to a system as powerful as Zenoti can be complex, our experience was made significantly smoother thanks to Puru. He was incredibly patient, thorough in his explanations, and went above and beyond to ensure our team was fully prepared to go live. His support made a potentially overwhelming process much more manageable and gave us confidence moving forward with the platform. We're excited about the capabilities Zenoti brings to our clinic and grateful for the guidance we received during this important change. Cons What we liked less was the complexity of the program at first—it was a significant adjustment coming from Square. Zenoti is a much more advanced system, and it took some time for our team to adapt. However, this adaptation period also highlighted just how powerful the platform truly is. With the right training and support, especially for our providers, we’ve come to appreciate the depth and flexibility Zenoti offers. It’s clear that this system will equip us with the tools we need to operate efficiently and grow our medispa practice. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Needed more options when it comes to medical charting. Review Source CP Charlene P. Salon Coordinator Retail Used the software for: Less than 6 months ### "Excellent software and the best tech team around!" April 15, 2025 5.0 Entirely positive! The tech team is the best and was able to help put out any inevitable fires that came up during onboarding. Highly recommend! Pros The Zenoti onboarding tech team far exceeded expectations! Top notch! Incredibly knowledgeable, patient, helpful, and quick. Migration of data was seamless and the tech team walked us through everything while staying with us the first couple of weeks to answer questions or help solve problems. Couldn't be more pleased! Cons No dislikes at all! The learning curve can be a beast to navigate but with their 24/7 tech support, live webinars, and education videos it doesn't take long to become proficient! Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing ZENOTI Features available: our own app, integrated communication, updated payment system Switched from [Inspire](https://www.capterra.com/p/195805/STX-Software/) Cost increase and limited features with Inspire. Review Source CW Carissa W. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "So Very Worth it!" January 15, 2025 5.0 So far my experience with Zenoti has been fantastic. This system has all the bells and whistles! If you want to take your business to the next level - Zenoti would be the best way to go! Zenoti has so many moving parts so be patient with learning all the pieces. It takes time to learn it all. It will be worth it! The technology is light years beyond so many of the other systems I researched. I am very happy I went with them. Pros The staff support has been top notch! \[sensitive content hidden\] has been so amazing! He has gone above and beyond to help me figure this system out. Patience of a saint! This is the most advanced scheduling system I found for my growing business. I know it will help my keep business growing but at a much faster rate because of the ease and user friendliness for our clients. Cons It is a pretty advanced system so it takes time to learn it all. There is lots to learn! I am not techie by any means and I am getting the hang of it. Create the time to learn all the amazing things this system offers. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing ZENOTI Zenoti is top notch! Growing with our business. Support has been great! Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Podium](https://www.capterra.com/p/164285/Podium/) We needed a scheduling system that would grow with us - having an all in one system really helps streamline our processes. Review Source EA Elie A. Partner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Implementation team Primarily \[sensitive content hidden\], great Xperience" November 18, 2025 5.0 \[sensitive content hidden\] made switching from PatientNow to Zenoti a seamless experience and provided great support after cutover Pros Implementation team, primarily \[sensitive content hidden\] provided an excellent customer service experience. Moving all the data and users, and ongoing training and resolving issues is right on time. Cons Have not experienced any negatives yet. Of course, like every new system has its challenges , the implementation team has addressed them all. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Staff did not like the product. issues with service to product association Review Source ED Erin D. Operations Cosmetics Used the software for: 6-12 months ### "Wonderful team and program " May 28, 2025 5.0 The support team are super helpful, there is always a solution to a problem and the program has endless opportunities to help with business growth. Pros Zenoti has endless features and is so highly customisable to fit each clinics needs. Communication channels are great too. Cons The reporting can be a little restrictive at times despite how customisable they are. Can be a little overengeneered. Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing ZENOTI more features and better suited to the business Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) We had outgrown the features and needed more from our CRM Review Source TT Tami T. Director of Implementation Medical Practice Used the software for: 1-2 years ### "Zenoti: The Ultimate All-in-One Solution for Med Spas" December 10, 2024 5.0 Overall, my experience with Zenoti has been great. I have found the Zenoti team to be very patient as we onboard and learn how to navigate through all that is offered. Pros All-in-one solution for scheduling, marketing, billing, and inventory. Cons Zenoti offers so much, it can sometimes be overwhelming and hard to remember where to find things, but the help chat is a great resource. There is also Zenoti University and opportunities to attend webinars. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing ZENOTI We have clinics on Nextech and one on PN. The clinic that's been on Zenoti since 2017 has everything we need and is easier to navigate. Switched from [DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)[Timely](https://www.capterra.com/p/142756/Timely/) We want all of our clinics on the same system Review Source AL Amelia L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "A+ for Zenoti" February 24, 2025 5.0 So far so good! Just spending a lot of time trying to learn the system as quickly as I can so I can make it work for us better. Pros This system is very powerful and there are a lot of great things we can implement to help run our business efficiently. Also, the training documents are great! Also, our on-boarding team has been very responsive. \[sensitive content hidden\] has helped us so much! Cons It's a lot to learn all at once. So not necessarily a bad thing, but if you're coming from another system that's very basic, this can feel overwhelming. Just like with anything, the more I use it and dig into the system, the more comfortable I feel with it. Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) They couldn't do all the things we needed them to do, like sell memberships and packages online. Review Source KD Kristin D. CEO, Founder Medical Practice Used the software for: Less than 6 months ### "Zenoti - Comprehensive Solution and Supportive Team" April 24, 2025 5.0 Fantastic thus far, \[sensitive content hidden\] were amazing to work with during my onboarding process, we are so excited to be launching a new electronic health record and their assistance has ensured we will have a successful beginning! Pros Comprehensive solution for my aesthetic practice electronic health record. Many EHRs for med spas require multiple supporting platforms, Zenoti has everything in one place. Cons The system is so comprehensive that it is difficult to learn, I am starting to understand most of the tasks I will need as an owner and provider, but there is a steep learning curve. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing ZENOTI It was more comprehensive, ultimately I wanted to start my practice with a solution that I would be able to grow with Review Source JF Jessica F. Office manager Medical Practice Used the software for: 1-2 years ### "Zenoti review" May 30, 2025 5.0 My overall experience has been great. If i need help or have concerns they have a very user friendly chat feature that helps send directions on step by step to fix or change things that you may need. Pros My account manager \[sensitive content hidden\] is always ready to help me figure things out even if he doesnt have an answer immediately, he follows up with me and supports me and the business with whatever we may need. I recommend Cons Sometimes sending links for self services is difficult to navigate. Some of the step by step broke down directions are hard to follow but if i ask additional questions i usually get answers quickly Review Source AA Alonzo A. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Founder of Revivéa" December 8, 2025 5.0 The onboarding help made a big difference. The Zenoti team, with \[sensitive content hidden\] was very supportive and helpful. They work hard to get us set up and running. I am grateful for their help Pros Zenoti does it all. The QuickBooks and payroll integration has been a time saver for us. Using Zenoti helped us scale fast. Cons Limit the number of clicks. Getting around in the program needs to be more seamless. The app can be improved. There are some limitations there. Review Source YL Yeliz L. Manager Retail Used the software for: 2+ years ### "Zenoti for cosmetic clinics." May 29, 2025 5.0 Once everything is set up Zenoti works very well and makes both booking appointments easy for both staff members and for customers. Pros I love how customers can book services and consultations from home. A great all in one platform for bookings, inventory management and reporting. Cons Complex interface: Because Zenoti offers a wide range of features, new users (especially smaller teams) may find it overwhelming at first. Training is needed at the start. Review Source VR Verified Reviewer Owner Medical Practice Used the software for: 1-2 years ### "Good Offering for MedSpas" October 29, 2025 5.0 Pros Good support team and functionality. API connections are vast and custom workflows exist. Would recommend. Cons Can be slightly costly for a smaller clinic. Sometimes the platform can glitch since you are handling a CRM and POS under one platfomr Review Source DB Destinie B. Patient Coordinator Medical Practice Used the software for: Less than 6 months ### "Thank you from Amaraah Haus!" October 10, 2025 5.0 Zenoti has multiple benefits. Once you get passed all the technical work that goes behind creating a service or making sure boxes are checked, Zenoti offers a lot of marketing, communications, and opportunities for a business. Pros I appreciate the patience \[sensitive content hidden\] had with me during the hypercare weeks. It was a huge transition into Zenoti for myself and Amaraah Haus, but they answer every question and extended further assistance if they didn't have an answer right away. Thank you! Cons Zenoti is a load to take in. It's something not easily transferable to employees and requires a lot of attention to train coworkers. Review Source JN Jason N. Esthetician Medical Practice Used the software for: 1-2 years ### "Not my favorite program" May 17, 2025 2.0 Everything seemed like it was hard to work with besides basic scheduling. Pros It got the job done. But wasn’t thrilled about using this service from a spa industry Cons The design wasn’t very accessible and the user experience needed a lot of work Review Source Response from Soham Inc dba Zenoti May 20, 2025 Hi Jason, thank you for taking the time to review Zenoti. We regret to hear your experience has been unsatisfactory and we would like the opportunity to rectify any issues that have occurred. We ask that you please reach out to us at customerengagement@zenoti.com and provide more information about your business and experience. Once we have additional details, our team will be able to take the appropriate steps to address your concerns and resolve any issues. Thank you. Talk to a Capterra advisor for free and get results within 15 minutes.