# ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZENOTI the right Salon solution for you? Explore 1263 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131057/ZENOTI/reviews --- ZENOTI 4.4 (1263) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 8th, 2026 # Reviews of ZENOTI Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews DO David O General ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Zenoti also plays a key role in supporting compliance and protecting the business by maintaining proper documentation, digital records, and secure client data management.“ April 18, 2026 Caitlin Q OwnerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Terrible customer service, as they do not have phone support, only a AI bot and chat feature which is slow to respond. Unless you operate a multimillion dollar business with extreme need I suggest you look elsewhere.“ January 27, 2026 JF Jeannine F Owner, Nurse PractitionerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The onboarding team ( \[sensitive content hidden\]) were all so patient and helpful as I navigated my way through sending my forms and services etc and learning how to use the system.“ April 11, 2026 DO David O General ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “One of the few drawbacks of Zenoti is that some tasks or setups can require multiple steps to complete correctly, which can make the process feel a bit complex at times.“ April 18, 2026 JB Jonathan B DirectorMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “We recently transitioned from Square to Zenoti, as our medispa required a more robust and comprehensive platform to support our growing needs. While the transition to a system as powerful as Zenoti can be complex, our experience was made significantly smoother thanks to Puru.“ June 25, 2025 Kelsea R OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “Their guides are outdated, showing features and settings that no longer exist, which makes an already complicated system even more frustrating.“ April 14, 2026 DO David O General ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Zenoti is a comprehensive, all-in-one software solution designed to support the full operational needs of a medical spa.“ April 18, 2026 KH Kevin H Owner - ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Recently I came across a billing issue and for some reason I was not able to reach the billing team even after several attempts from my part.“ May 21, 2026 ## Showing most helpful reviews Showing 1-25 of 1263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nicole R. Business Operations Medical Practice Used the software for: 6-12 months ### "I highly recommend Zenoti for anyone looking for an EMR system that is with the times, user-friendly and robust." February 2, 2026 5.0 I highly recommend for anyone looking for an EMR system that is with the times, user-friendly and robust. Pros Working with the has been a really great experience! They have been flexible with their time throughout the setup process and how to we were able to work through our launch--during a busy holiday season! Our Implementation manager was great and helped us work through the data with a fine tooth comb as we transitioned from our old system. Cons Some constructive feedback is that it would be helpful if 's team allowed for more time with the implementation team once launching. After go-live, they offer a 2-week window with daily check-ins and standby access with the implementation manager. It took some time using the new system to identify areas that required more attention or development. But what I would say is that while their structure may not be setup for the additional support, my Implementation manager \[sensitive content hidden\] made/continues to make the effort to stay connected and follow through on open items. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) System was not mac friendly, very slow, didn't allow for online payments for programs. Review Source LC Lynn C. Director Consumer Services Used the software for: Less than 6 months ### "Zenoti system " March 18, 2026 4.0 Overall, wonderful. I had a great onboarding team who listened to all my needs and wants as well as training. Pros Appointment management, support, and all systems in one place. The onboarding team was very attentive, friendly staff who worked hard to make my transition easier Cons Multi-functionality, yes, it is great to have multiple ways to do things, but it can be confusing when you start out. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing ZENOTI had more features overall integrated that would better support the business Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) had more features overall that would better support the business Review Source MK Melissa K. Co-Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Loving Zenoti So Far" April 28, 2026 5.0 I enjoy , and I keep learning more and more regarding what it can do ... all of its functions and capabilities. Customer service has been top tier as well. Very fast reliable clear assistance from the tech team. Pros has a lot of features I love, it is a lot of clicking sometimes but it really gets into the nitty gritty of the business. Many reports and formats, I also love the calendar feature which allows custom reports based on specific time frames. Performs well, pricing seems fair, AI is ever growing and can typically help before escalating to the tech team. And the tech team, great support! it doesn't matter how long it takes to troubleshoot, they'll keep at it until resolved. And the integrations like hyperconnect and Mia the AI agent, top tier. Cons A lot of clicking to get to something, seems like its being worked on as there's always a new update/rollout. Review Source Caitlin Q. Owner Hospitality Used the software for: 6-12 months ### "Oversold and under delivered. " January 27, 2026 1.0 Oversold and under delivered. I was incredibly disappointed with the "robust" system. If robust is another analogy for dated, burdensome and cumbersome. The system has so many features that it makes it incredibly difficult to navigate. Terrible customer service, as they do not have phone support, only a AI bot and chat feature which is slow to respond. Unless you operate a multimillion dollar business with extreme need I suggest you look elsewhere. Pros There was a TON of features... If you want the option to do it all they can definitely find away to give you everything that you are looking for in an all in one system Cons But because there was a TON of features it made the system incredibly difficult to navigate. It was so over built that simply changing the pricing of a product required going into several different places to do so. It made it incredibly difficult to do the simplest of tasks and the system overall is incredibly dated in its backend, customer bookings and UX. Most of all I was most disappointed in the company's customer service. They spend an absorbent amount of time trying to get you to sign on however trying to get support after the initial implementation was next to impossible. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing ZENOTI Was sold on the "immense" abilities of the software Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) needed a better online booking system... Review Source Jami K. office manager Medical Practice Used the software for: Less than 6 months ### "Great customer service" January 21, 2026 5.0 Customer service for new company using was great. We had daily meetings and then weekly meetings Pros Appt. managagment, value for money, very easy to use. Customer support was wonderful. We were able to set up daily zoom meetings to get help. Cons n/a no complaints we have not had any issues with . It is always difficult to use a new system but this is very user friendly Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) wanted to up our cash pay services and esthetics Review Source EP Emma P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Salon Felice <> Zenoti " March 10, 2026 4.0 Everyone was so helpful along the way and my questions were always answered quickly. I was always given detailed instructions on how to do something. Now that we are used to the system, we are finding it very helpful. Pros We love the robustness of . We also love the reposts and data that can be gleamed from it for business growth. And the customer support - that has been amazing! Being able to ask questions at any time and have an answer is so helpful. Cons It was confusing at times and may be a bit more than what we need at times as we are a small salon. There were definitely some frustrations with switching over the data but we got there in the end. Switched from [Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/) It was too basic for what I wanted. And had the features I liked. Review Source Tory C. M. Co-Founder - Managing Director Medical Practice Used the software for: Less than 6 months ### "Great support team." February 27, 2026 5.0 Overall, a strong platform that supports a professional, scalable practice. There’s a learning curve, but it works very well once set up. Pros Very comprehensive and designed well for medical aesthetics. Online booking, EMR, memberships, and packages are all integrated and create a seamless patient experience. Cons Setup is time-consuming, and some settings are difficult to find or configure. Not the most intuitive but the support team is great Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) The customer experience functionality is much better. Review Source ST Simone T. Management team Medical Practice Used the software for: Less than 6 months ### "Customer Support( \[sensitive content hidden\])" March 13, 2026 5.0 Pros I am giving 5 stars for \[sensitive content hidden\] at customer support. He helped me tremendously through this difficult time of transition. I wish I was more involved from the beginning to have a better grip on the system. He was always there when I needed him and he is an excellent teacher for sure! Cons It's difficult to navigate. Alot of puzzle pieces to this program. a ton of moving parts, not simplified enough for me. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Owner wanted to switch due to better reporting Review Source rL rachel L. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Powerful system with excellent support" May 14, 2026 5.0 Overall, my experience is positive, everything is professional, and platform offers many useful features once you get familiar with the system Pros The customer service has been excellent. The onboarding and setup support team were very helpful and patience throughout the whole process whenever we had questions or needed assistance, the support team was quickly to help made the transition much smoother. Cons The system can feel a little complex at first, and there are many features and tests to learn. It takes some time to fully understand and navigate everything efficiently. Review Source MB Macy B. Salon Manager Cosmetics Used the software for: Less than 6 months ### "Salon Manager" May 26, 2026 5.0 It was great! The team was very friendly and \[sensitive content hidden\] was extremely helpful with all of our questions! Pros I love the AI features and how friendly the staff is with helping getting everything set up and answering any questions! Cons The reconcile and audit report is a lot different than what I am used to in terms of counting inventory. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) We wanted something that was more reliable Review Source kL kelly L. Spa Director Health, Wellness and Fitness Used the software for: 2+ years ### "customer service makes all the difference" June 30, 2025 5.0 Intergration and start up was hard for the first couple of years. We had a lot of glitches and moments when things did not work, but the last two years have been great. Pros I find it user friendly. \[sensitive content hidden\] is amazing at assisting me - her customer service keeps me sane. Cons The reports are a challenge at times especially when wanting information for a one-year period. The SSG also shows up oddly on my summary reports. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing ZENOTI seemed user friendly and the integration would be easier Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) we wanted something web based and not server Review Source SB Staci B. President Alternative Medicine Used the software for: 2+ years ### "Customized and Robust Options" June 17, 2025 5.0 Great experience, gets easier as you go! The on-boarding process is helpful to set up a base for the system, and support is there to help you as you grow. Pros can be customized to do almost anything we need! This allows our clinic the flexibility to run our business and client care exactly how we wish! Cons The fact that there are so many customizations makes the system a little tricky to set up, but this flexibility is also it's strength. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[OptiMantra](https://www.capterra.com/p/159365/OptiMantra/) Reason for choosing ZENOTI The flexibility for annual memberships with monthly billing. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) We started in our original chiropractic software until we knew it's limitations for this business. Review Source DM Dennis M. Owner, President Consumer Services Used the software for: 1-2 years ### "Zenoti the Best!" July 10, 2025 5.0 is on the leading edge of technology and always looking to improve, The support team is very helpfull in my experience. Pros You can have access to multiple centers. Additionally, they continually strive to enhance their product. The education is excellent, the support is great, and they are willing to help. Cons Something the program is very complicated and not so user-friendly, and I would like to see a faster turn around time with our request. Switched from [Elite EXTRA](https://www.capterra.com/p/131389/Elite-EXTRA/) Multiple locations are the main reason, as well as the online features. Review Source JB Jonathan B. Director Medical Practice Used the software for: Less than 6 months ### "More capabilities" June 25, 2025 5.0 Pros We recently transitioned from Square to , as our medispa required a more robust and comprehensive platform to support our growing needs. While the transition to a system as powerful as Zenoti can be complex, our experience was made significantly smoother thanks to Puru. He was incredibly patient, thorough in his explanations, and went above and beyond to ensure our team was fully prepared to go live. His support made a potentially overwhelming process much more manageable and gave us confidence moving forward with the platform. We're excited about the capabilities Zenoti brings to our clinic and grateful for the guidance we received during this important change. Cons What we liked less was the complexity of the program at first—it was a significant adjustment coming from Square. is a much more advanced system, and it took some time for our team to adapt. However, this adaptation period also highlighted just how powerful the platform truly is. With the right training and support, especially for our providers, we’ve come to appreciate the depth and flexibility Zenoti offers. It’s clear that this system will equip us with the tools we need to operate efficiently and grow our medispa practice. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Needed more options when it comes to medical charting. Review Source SS Star S. Co-Owner Retail Used the software for: 2+ years ### "Zenoti Review" February 8, 2025 4.0 has been great! My partner and I have had several booking systems and Zenoti, by far is superior in terms of technology, features, reporting, assistance, etc... In addition, we have a direct point of contact Sargam Panwar, who has been beyond outstanding in the assistance that she has provided! Pros can almost 100% be configured to my business needs. Cons There are some features that would be helpful for my business that aren't available (yet). Such as Matinee pricing. The response time for a live agent through the chat box can sometimes be long. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Cost/Fees and customer service issues is why we left Review Source MC Michelle C. Assistant Salon manager Consumer Services Used the software for: Less than 6 months ### "Advanced technology vs user friendly " January 19, 2025 3.0 My overall experience so far with Zanotti has been that it’s complicated to do some things that are supposed to be more simple and that it’s been a struggle for my team and myself to learn and to adapt to. overall, this has been the most difficult program I have had to retrain and learn from scratch to do task that I’ve been doing for almost 17 years at this job. But the features that I do like are advanced and helpful. I just wish some of the simpler tasks that I’m used to doing and one of the main tasks we do at our front desk and guest services- booking appointments was more user-friendly and easier to navigate Pros What I like most is the POS system. Credit card is fast to connect for the guest and storing a card on file is convenient that they can use the reader and tap their card themselves. As I am used to having a convenient that they can use the reader and tap their card themselves. As I am used to having a hand key that information for every guest so I can appreciate that. also that you can message on eazy connect directly to a client from in their profile. I also like the reopen an invoice feature for errors to be corrected or adding product on for an artist, etc. for commission. opening and starting the day on the register is a breeze like no other since you don’t really even have to do anything you just turn the program on and the team loves that. Cons I absolutely am not a fan of booking appointments on especially rebooking a guest from their invoice. I find a lot of the features with booking to be not very user-friendly. I don’t like that The invoice goes away after I try to book an appointment and it’s not a simple thing to go back to when you need to pull up that guest invoice again. there are also a number of things that I do not like about with ringing up products on a ticket/invoice and that I have to re-enter the stylist initials over and over again. Also adding discounts are not simplified and can be tricky. And closing the register could be a little bit more seamless, and I really wish they would add coin rolls on the cash counts. As now we have to manually add coins from our coin rolls in with our accounts which I am not thrilled with. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) To access more of the features that we were not able to before. But it has been more of a struggle than anything else. Almost 3 months and on the program and the team and I are still struggling. Review Source CW Carissa W. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "So Very Worth it!" January 15, 2025 5.0 So far my experience with has been fantastic. This system has all the bells and whistles! If you want to take your business to the next level - Zenoti would be the best way to go! Zenoti has so many moving parts so be patient with learning all the pieces. It takes time to learn it all. It will be worth it! The technology is light years beyond so many of the other systems I researched. I am very happy I went with them. Pros The staff support has been top notch! \[sensitive content hidden\] has been so amazing! He has gone above and beyond to help me figure this system out. Patience of a saint! This is the most advanced scheduling system I found for my growing business. I know it will help my keep business growing but at a much faster rate because of the ease and user friendliness for our clients. Cons It is a pretty advanced system so it takes time to learn it all. There is lots to learn! I am not techie by any means and I am getting the hang of it. Create the time to learn all the amazing things this system offers. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing ZENOTI is top notch! Growing with our business. Support has been great! Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Podium](https://www.capterra.com/p/164285/Podium/) We needed a scheduling system that would grow with us - having an all in one system really helps streamline our processes. Review Source AM Angel M. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easiest program to use with all the benefits " December 23, 2024 5.0 I really appreciate the time and PATIENCE (especially \[sensitive content hidden\]), \[sensitive content hidden\] had with me. I went into something I had no idea what I was doing. \[sensitive content hidden\] basically held my hand the entire time, even had a call with me for an hour on her day off just so I could understand and make some changes to the program. I do want to mention \[sensitive content hidden\]….she is the reason I chose to begin with. She is such a kind, professional and beautiful human. Most corporations forget the human touch. This company did not in all aspects. When I was frustrated (my own issues) the team at zenoti was right there to explain, or, find a work around. Responses to emails were always timely. Thank you Zenoti Team! Pros There are so many different programs available. is one of those programs that is very user friendly and almost usable without too much training. It just makes sense how it’s set up Cons Not really any cons. Formatting forms was difficulty just because I had never done it before Alternatives considered [Medisoft](https://www.capterra.com/p/266691/Medisoft/) Reason for choosing ZENOTI I used before and it was super easy to understand Review Source MS Mandeep S. CEO Medical Practice Used the software for: Less than 6 months ### "Zenoti for the win" October 23, 2025 5.0 Pros Customer support top notch, especially \[sensitive content hidden\] . Very intelligent and able to accomplish many things with his team. is easy to use from anything from appointments to patient management. Cons No cons as of yet! The team and all processes so far have been great and they are always improving. n/ Switched from [PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/) Practiceq was very limited in what we could do with it Review Source HC Hugo C. Business Manager Consumer Services Used the software for: Less than 6 months ### "Overall a great experience " May 8, 2025 5.0 Overall, it was a great experience with Zenot, the platform is robust, and the support team was always helpful. Pros What I liked most about was the combination of a supportive team members like \[sensitive content hidden\], and the wide range of powerful features it offers. Cons The most challenging part was the onboarding process, which involved completing a large number of individual forms (excel sheets) each of them quite time-consuming. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing ZENOTI Range of offerings combined with pricing. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) We made the switch because Tebra felt too clinical and lacked essential tools we needed, such as tip reporting and commission breakdowns, among others. Review Source TK Tianna K. HAirdresser Retail Used the software for: Less than 6 months ### "Enjoying Zenoti so far!" April 2, 2025 4.0 So far so good, wonderful support and always willing to walk us through issues Pros The integration and the way that it keeps you informed within the salon practices and also supports the success of the salon Cons Sometimes seems like there could be an easier way to do things, like sending tip selection to the terminal from the POS when using card on file. Alternatives considered [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Reason for choosing ZENOTI Because it was more integrated and had more features. Switched from [Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) More integration, and wanted to increase revenue Review Source JF Jessica F. Office manager Medical Practice Used the software for: 1-2 years ### "Zenoti review" May 30, 2025 5.0 My overall experience has been great. If i need help or have concerns they have a very user friendly chat feature that helps send directions on step by step to fix or change things that you may need. Pros My account manager \[sensitive content hidden\] is always ready to help me figure things out even if he doesnt have an answer immediately, he follows up with me and supports me and the business with whatever we may need. I recommend Cons Sometimes sending links for self services is difficult to navigate. Some of the step by step broke down directions are hard to follow but if i ask additional questions i usually get answers quickly Review Source JP Jakob P. Business Systems Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great clinic software" March 23, 2025 5.0 Over the years that I have used they have gone from strength to strength in terms of their offering as a platform, always open to feedback and their support team are always a great help. Pros has been great for running our all our activity within our clinics, the most beneficial part though would be the seamless experience between clinicians using tablets and computers to complete digital forms and notes. Cons There are the occasional limitations on what we can do be most of the time they can be worked around or another solution found with the help of their support team. Review Source DB Destinie B. Patient Coordinator Medical Practice Used the software for: Less than 6 months ### "Thank you from Amaraah Haus!" October 10, 2025 5.0 has multiple benefits. Once you get passed all the technical work that goes behind creating a service or making sure boxes are checked, Zenoti offers a lot of marketing, communications, and opportunities for a business. Pros I appreciate the patience \[sensitive content hidden\] had with me during the hypercare weeks. It was a huge transition into for myself and Amaraah Haus, but they answer every question and extended further assistance if they didn't have an answer right away. Thank you! Cons is a load to take in. It's something not easily transferable to employees and requires a lot of attention to train coworkers. Review Source JN Jason N. Esthetician Medical Practice Used the software for: 1-2 years ### "Not my favorite program" May 17, 2025 2.0 Everything seemed like it was hard to work with besides basic scheduling. Pros It got the job done. But wasn’t thrilled about using this service from a spa industry Cons The design wasn’t very accessible and the user experience needed a lot of work Review Source Response from Soham Inc dba Zenoti May 20, 2025 Hi Jason, thank you for taking the time to review Zenoti. We regret to hear your experience has been unsatisfactory and we would like the opportunity to rectify any issues that have occurred. We ask that you please reach out to us at customerengagement@zenoti.com and provide more information about your business and experience. Once we have additional details, our team will be able to take the appropriate steps to address your concerns and resolve any issues. Thank you. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.