--- title: "ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ZENOTI the right Salon solution for you? Explore 1297 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131057/ZENOTI/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- ZENOTI 4.5 (1297) [View alternatives](https://www.capterra.com/p/131057/ZENOTI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of ZENOTI Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews ME Mckinzey E Marketing SpecialistAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “ZENOTI also offers robust tools for patient management, reporting, and communication, allowing us to save time on administrative tasks and focus more on delivering excellent patient care.“ June 15, 2026 AN Aubrey N Office ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “We did face some challenges during onboarding due to the amount of setup required, and there were a few issues during that process. While there are many reporting options available, we have noticed some discrepancies in the data from time to time.“ July 3, 2026 ME Mckinzey E Marketing SpecialistAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “The platform provides a comprehensive set of tools that help streamline daily operations, improve scheduling efficiency, and enhance the overall patient experience.“ June 15, 2026 ZB Zenan B Managing partnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Setting up promotions, loyalty rewards, membership rules, redemption settings, and certain booking configurations can be less intuitive than expected.“ June 30, 2026 ZB Zenan B Managing partnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “There is a learning curve, but once the system is set up properly, it gives us useful tools to manage operations, increase repeat visits, and build stronger relationships with clients.“ June 30, 2026 Caitlin Q OwnerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Terrible customer service, as they do not have phone support, only a AI bot and chat feature which is slow to respond. Unless you operate a multimillion dollar business with extreme need I suggest you look elsewhere.“ January 27, 2026 DO David O General ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Zenoti also plays a key role in supporting compliance and protecting the business by maintaining proper documentation, digital records, and secure client data management.“ April 18, 2026 DO David O General ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “One of the few drawbacks of Zenoti is that some tasks or setups can require multiple steps to complete correctly, which can make the process feel a bit complex at times.“ April 18, 2026 ## Showing most helpful reviews Showing 1-25 of 1297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacinda P. Vice President of Store and Franchise Operations Cosmetics Used the software for: Less than 6 months ### "Wonderful Migration to Zenoti" April 10, 2026 5.0 Pros Our business migrated over to zenoti a couple of months ago and it has been a wonderful experience with all the great capabilities they offer especially for franchising. Our account manager \[sensitive content hidden\] . is quick and efficient and lovely to work with. He has a clear understanding of our wants and needs and always finds. a solution for us. The zenoti team also provided a great training for us how to utilize the system and it is extremely easy to learn and navigate bookings, reporting, inventory, scheduling and payroll. Cons The beginning of the migration process was a bit difficult because they paired us with a team in a different time zone so communication was hard but this was quickly rectified and we were then paired with \[sensitive content hidden\] who has been absolutely amazing. Switched from [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Boulevard couldn't support us in the way we needed. Review Source CC Chenequa C. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Zenoti Review" July 22, 2026 5.0 Overall, the transition has been very smooth. While there have been a few minor issues along the way, they've been addressed quickly and efficiently. \[sensitive content hidden\] has been outstanding throughout the entire process, always responding promptly and helping us work through any questions or challenges that have come up. His knowledge, patience, and willingness to go the extra mile have made a significant difference for our team. Having someone so reliable and accessible has given us confidence during the implementation, and his support has helped ensure that our transition to the new system has been as seamless and stress-free as possible. Pros The team that has supported us throughout our software transition has been exceptional. From the very beginning, they have been responsive, knowledgeable, and committed to helping us navigate every step of the process. Whether answering questions, troubleshooting challenges, or providing training, they have made themselves available and offered clear guidance along the way. Their patience and willingness to work with our team have made a significant difference during such a large transition. While implementing a new system is never simple, having a dedicated and supportive team behind us has made the experience much smoother and has given us confidence moving forward. Cons One of the biggest challenges wasn't a specific issue with Zenoti itself, but rather the amount of time required to migrate all of our data. Moving years of client information, appointment history, treatment notes, memberships, products, inventory, and other important records into a new system was a lengthy process that required careful planning and attention to detail. We wanted to ensure that everything transferred accurately while minimizing disruptions to our team and our clients. Although the migration took longer than expected, investing the time upfront helped create a smoother transition and allowed us to start using the new system with confidence and reliable data Switched from [TrueReview](https://www.capterra.com/p/210085/TrueReview/) We’re excited about having access to more features and functionality that will help streamline our daily operations, improve the client experience, and support future growth. We look forward to exploring everything the platform offers and making the most of its capabilities. Review Source RV Rebecca V. Clinical Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Zenoti review" September 15, 2026 5.0 Pros The customer service and implementation team were very helpful and involved during the set up process. They were quick to figure out solutions to issues and answer questions we had. Cons It seems like everything had to be manually configured instead of having default options. This is helpful for some things but also made the set up process harder and more confusing. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ZENOTI We liked the features of Zenoti better than the others. Review Source SP Sandi P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Do not recommend " August 21, 2026 1.0 Mediocre, at best. They make reports and submissions incredibly difficult to navigate and use. If you don’t have to use it, don’t. It’s 2026, there are so many better options. Pros It tracks appointments with few errors, so that is a plus. Works on a daily basis and that is what its primary function is. Cons Incredibly, incredibly difficult to use because the format is sloppy and no one really seems to care. Review Source AG Austin G. CFO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thank you Zenoti Team for an OUTSTANDING experience" August 4, 2026 5.0 Working with the Zenoti team has been a breath of fresh air! From the initial EMR review with \[sensitive content hidden\], and everyone else who was hands-on during the implementation process, everything has been wonderful. As with any new central operating system, the implementation process was not without challenges (mostly on our end), but the Zenoti team was always there to answer any questions we had. The weekly check-ins allowed our team to stay on track with the ongoing changes to our system and helped to clear up any confusion. Additionally, there is ample training on how to use the system at all levels of any organization. We now have access to online booking and better capability for follow-up on cancelled/missed appointments and marketing strategies. We are now a little over 2 months past our go-live date and are really feeling the benefits from the change. I cannot thank the Zenoti team enough! We are so excited to see how Zenoti continues to provide benefit and unlock our practice's full potential in the future. Pros 1\. The initial EMR review with \[sensitive content hidden\] was informative and easy to understand. 2. After electing to move forward with Zenoti, we were set up with Trivia, Femi, Vamsi, Yash, Anurag, and others to help handle our implementation process. They made sure that the transition was as smooth as possible and that we remained on track throughout the process. 3. Any comments, questions, concerns, or changes were met head-on. Responsiveness was almost immediate and helped to keep the ball rolling at all times. 4. There is a great amount of training on how to use the system at all levels of any organization. The training is guided and tailored to your position in the organization. It can be a little repetitive, but the repetition helps to really drill down and understand how to use the system. 5. We now have access to online booking and better capability for follow-up on cancelled/missed appointments and marketing strategies. Cons It is hard to find something that I did not like about Zenoti. I would say all the capabilities in the system can be a bit overwhelming, but that is mostly due to the system being much more capable than Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Ramp](https://www.capterra.com/p/207081/Ramp/) Reason for choosing ZENOTI Zenoti offered the key capabilities for growth and analysis that we were looking for. It offers more for less and the customer support was out of this world. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) PatientNow was an older system that lacked the capabilities and functionality we needed to continue growing. Review Source TL Toni L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "The Most Thorough and Supportive Software Transition I’ve Experienced" July 7, 2026 5.0 Overall, I have been incredibly impressed. For the first time, I feel like I have software that won’t just keep up with my business. I feel like it will help me grow it. It’s clear that Zenoti is a forward-thinking company that’s continually innovating, and I’m excited to continue onboarding and learn more about my chosen features like HyperConnect and the AI Receptionist. If the onboarding experience is any indication of what’s ahead, I know we made the right decision. Thank you to Sudhanshu for making such a complex transition feel manageable and for providing outstanding support every step of the way. I’m excited to continue growing with Zenoti. Pros The onboarding experience exceeded my expectations. Sudhanshu was incredibly organized, communicative, patient, and supportive throughout the entire process. Transitioning software is overwhelming simply because there’s so much to learn, but I never felt like I was doing it alone. If he didn’t immediately have the answer to a question, he always took the time to research it, explore different options, and come back with a solution. He also helped me think through workflows and offered guidance when I wanted to know what might be considered an industry standard. That level of support made a huge difference. I’ve used Square, Vagaro, GlossGenius, and most recently Mangomint, and Zenoti is by far the most comprehensive software I’ve worked with. The level of customization, reporting, automation, and operational insight is unlike anything I’ve experienced before. It gives me a level of visibility into my business that I simply haven’t had with any other software. Cons The only challenge was the learning curve, but that’s expected with software this robust. There is a lot of information to absorb because of everything the platform can do. I don’t see that as a negative. It’s simply part of implementing a powerful system, and having great onboarding support made the process much easier. Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) I’ve used Square, Vagaro, GlossGenius, and most recently Mangomint. Each platform served its purpose at the time, but as my business continued to evolve, I realized I needed more than a scheduling system. I wanted a platform that could provide deeper reporting, more advanced automation, stronger operational insight, AI-driven tools, and the ability to scale with my business over the long term. I wasn’t looking for software that would meet my needs today. I was looking for software that would support where I’m going in the future. Review Source ZB Zenan B. Managing partner Retail Used the software for: Less than 6 months ### "Powerful Platform for Growing a Client-Focused Business" June 30, 2026 5.0 Overall, our experience with Zenoti has been positive. It is a strong platform for a growing service business that wants to move beyond basic booking software and create a more complete client experience. There is a learning curve, but once the system is set up properly, it gives us useful tools to manage operations, increase repeat visits, and build stronger relationships with clients. We appreciate that Zenoti supports both day-to-day business needs and long-term growth. Pros Zenoti gives us the tools to manage many parts of our business in one place, including online booking, staff schedules, client profiles, memberships, packages, loyalty rewards, promotions, reporting, and marketing. I especially like that it helps us create a more professional and consistent client experience while giving us opportunities to encourage rebooking, memberships, and customer loyalty. The webstore and automated communication features are also valuable for helping us grow beyond walk-in appointments. Cons Because Zenoti has so many features, some settings can feel complicated and take time to understand. Setting up promotions, loyalty rewards, membership rules, redemption settings, and certain booking configurations can be less intuitive than expected. It can be difficult to know which settings need to be selected to make an offer work exactly as intended, especially when there are restrictions, spending thresholds, or different client eligibility rules. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing ZENOTI The growth features. Client retention. Email marketing Switched from [Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) I made the switch because our previous operating system did not offer many of the features we needed. It was also very difficult to reach the support team and get timely answers to our questions or concerns. Review Source OP Ollien P. Executive Assitant Health, Wellness and Fitness Used the software for: 1-2 years ### "Executive Assistant" August 21, 2026 5.0 Overall, ZENOTI has been a strong fit for our med spa. It's improved appointment management, made online booking easier for clients, and given our team better visibility into patient records and business performance. The learning curve and occasional reliance on support for customization are minor trade-offs compared to the efficiency and growth it's enabled, especially with the recent addition of AI-powered tools like the Receptionist and Scribe. Pros ZENOTI brings booking, client records, appointment management, and package tracking together in one place, making day-to-day operations far more organized. Online booking is smooth for clients, and our front desk can instantly pull up a client's treatment history and remaining sessions. We recently added the AI Receptionist through Hyperconnect and AI Scribe, and both integrated seamlessly — catching calls we would've missed and freeing providers to stay present with clients instead of taking notes. Between the automation and reduced no-shows, it's genuinely supported our business growth. Cons The platform is so comprehensive that even simple changes — like customizing certain aspects of the webstore booking page — often require reaching out to customer support rather than being something we can adjust ourselves. It's understandable given how much the system covers, but it does mean small tweaks can take longer than expected, and we're more dependent on their support team than we'd like for routine adjustments. A more intuitive self-service option for common customizations would go a long way. Review Source FJ Felicia J. Director Cosmetics Used the software for: Less than 6 months ### "Zenoti Review" September 10, 2026 5.0 So far it has been amazing, the team \[sensitive content hidden\] have been patient, understanding and very helpful. Pros The onboarding process has been amazing, \[sensitive content hidden\] are the best. Our staff and student are enjoying the on line booking that is now available. Cons Just the learning curve at my age and having used our former software for over 30 years. Making sure that all the data being migrated over is correct and making small changes when necessary. Review Source RM Rebecca M. Receptionist coordanatrice Medical Practice Used the software for: Less than 6 months ### "My experience with Zenoti as someone new to reception. " August 18, 2026 5.0 My experience has been smooth so far. Coming from someone who's never used any kind of logiciel of this kind, it has been a very easy journey to say the least. Pros The agents are very quick to find solution and set a realistic expectation when they might need more time to assist us. Cons We tend to run into a lot of issues with our payment machine, but i do get assisted quickly for it. Solutions are made quickly. Review Source ET Emily T. Administrative Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Support and Smooth Zenoti Implementation Experience" May 21, 2026 5.0 Overall, our experience with the Zenoti system has been smooth and positive. The implementation process became easier with the support of the team, especially through their prompt assistance and regular meetings to address our concerns. The system is helping us improve our operations, and we appreciate the continuous support provided throughout the journey. Pros What we liked most about Zenoti is the excellent customer support, user-friendly system, and efficient appointment management. The team has been very supportive throughout the implementation process. We also appreciate the online booking feature, patient management system, and the overall value for money that Zenoti provides for our business operations. Cons One of the challenges we experienced with Zenoti was that some features and processes required time for the team to fully understand and adapt to during the initial implementation stage. However, with the continuous support and guidance from the Zenoti team, the transition became smoother and more manageable. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) To improve our overall business operations and provide a better experience for both our team and clients Review Source BB Brady B. Owner Medical Practice Used the software for: Less than 6 months ### "Absolutely Worth The Switch" September 11, 2025 5.0 Absolutely worth the switch. We opted for a full migration package and the team was super helpful. There is no way I would be doing all of this myself. Our staff is enjoying the platform and learning as we go! Some quirks here and there but there has yet to be a platform that handles our offerings as cohesively as Zenoti. Pros We have loved that it is completely customizable. It is very feature heavy, and considerations have been given to almost every scenario due to the multiple clients on the platform and time in business. Much has already been thought through and there are solutions for 99% of what I needed in my business. I love the way we can categorize services into primary & secondary types for public display on our booking link. This helps new and existing clients find our services with ease. There are some pretty simple things that they offer that I didn't get with my old platform that I am loving. Electronic & redeemable gift cards online. A referral program with each client having an auto-generated unique code to share. Prompting for tips on select services with a provider but withholding on others. Multiple & automated waivers/forms based on appointment type. etc. Like I mentioned, these are all pretty standard but were features that were missing on my old platform. The migration of all my data, including payment tokens, forms, etc. was pretty impressive also. We have a ton of data, and I believe we will get it all to transfer. Having a dedicated account manager and migration specialist was crucial and they did a great job for us! Thanks \[sensitive content hidden\]! Also, the platform has a little AI bot chat feature that is actually pretty solid. Cons At first, the quantity of features was a bit overwhelming. There are just so many things you can do and its easy to get lost in the sauce early on. That slowly resolves itself overtime and becomes more of a perk than a hinderance. I also wish that they had a direct phone line for their support team. Maybe they do but so far I have been chatting through the AI bot, then if I don't find an answer, it will give an option to connect to an agent, but it usually isn't very fast that someone connects. Once they do, they have been helpful with screenshots and have even sent links for a video call when needed. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Motion](https://www.capterra.com/p/214264/Motion/) Reason for choosing ZENOTI It was the most robust that had solutions for all of our unique offerings, member perks, EMR needs, photo needs, etc. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Glofox was not robust enough for our needs. Review Source RY Rachel Y. Owner, Trichologist, Hair Extension Specialist, Educator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hands down the best!!!" October 4, 2025 5.0 I had a great experience with Zenoti and am truly thankful for the implementation team’s guidance and support. Pros All of the features and capabilities, ease of use, and the entire team is excellent. I truly appreciate the implementation team’s patience and expertise during the onboard process as well. I’m excited to have the online booking feature enabled and looking forward to getting more organized with patient management. I’m able to get rid of two other systems bc zenoti covers it all! Cons Figuring out where certain features were located was a bit challenging at first, even with training. I used the same app for 15 years so making new habits will also take time. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ZENOTI I didn’t like vagaro from the client facing end. I have heard of some limitations that zenoti didn’t have so while zenoti may be more expensive I found the features and team support alone to be more valuable as the systems can help generate more sales. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) I liked the features and capabilities. I liked that I could put client photos and track before and afters. The photo slider. The fact I could get rid of Jotform as well. Review Source GP Ghanshyam P. Owner Medical Practice Used the software for: Less than 6 months ### "Incredible EMR System & Phenomenal Implementation Support" July 8, 2025 5.0 Incredible EMR System & Phenomenal Implementation Support Zenoti has been a total game-changer for our med spa. The EMR platform is incredibly thorough, user-friendly, and designed to support every aspect of our workflow—from scheduling and charting to payments and follow-ups. What I love the most is that it’s completely customized to fit our specific needs. Every feature, form, and setting feels tailored just for us, which has streamlined our operations and elevated our client experience. A huge shoutout to the amazing implementation team— \[sensitive content hidden\] in particular were absolute rockstars. Their guidance, patience, and deep knowledge made the setup process seamless. They took the time to understand our business, offered expert recommendations, and delivered solutions that felt personalized and scalable. If you’re looking for an EMR system that’s not just powerful but also feels like it was built for you, I can’t recommend enough. Pros What I love most is that Zenoti’s EMR system is completely customized for my business—it feels like it was built just for me. Cons They have a lot of update on the way and their AI features are not yet fully released. I am looking forward to these releases. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing ZENOTI They have a lot of AI tools coming up and it’s a robust system. Review Source Tory C. M. Co-Founder - Managing Director Medical Practice Used the software for: Less than 6 months ### "Great support team." February 27, 2026 5.0 Overall, a strong platform that supports a professional, scalable practice. There’s a learning curve, but it works very well once set up. Pros Very comprehensive and designed well for medical aesthetics. Online booking, EMR, memberships, and packages are all integrated and create a seamless patient experience. Cons Setup is time-consuming, and some settings are difficult to find or configure. Not the most intuitive but the support team is great Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) The customer experience functionality is much better. Review Source TB Tina B. Executive Assistant Medical Practice Used the software for: Less than 6 months ### "Great Product" December 23, 2025 5.0 Overall the product will help with customer engagement and help staff with retaining clients. The integrated zoom, email, and texting features are extremely beneficial. Pros The onboarding team was amazing and helped to taylor the system to meet our specific needs. The training options were valuable. Cons The product is more expensive than other options and does not offer some basic reporting options. There is no option for creating your own reports. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ZENOTI Offered a more robust enterprise experience Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Wanted a more integrated solution for our business Review Source AL Alina L. Program Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thorough software" October 14, 2025 5.0 \[sensitive content hidden\] were both helpful and followed up whenever we needed a push or guidance. It has been a lot to learn but helpful to have regular meetings. Pros I liked that it was comprehensive and covers everything from appointment booking, employee management, services, inventory, and includes forms. We were excited to have guidelines in the photo captures integrated in the forms. In our last software, we would have to upload photos from our devices that weren't always of similar alignment, so this was a gamechanger for us. Zenoti has a search bar in case you aren't sure where adjustments should be made in the software. Cons It was not the most intuitive to use and has a learning curve. Setting up does take time, so if you have other obligations or clinic responsibilities, you need time carved out for it. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Reason for choosing ZENOTI Although Mangomint was much more straightforward, the photo capturing guidelines made a huge influence in our choice. Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Zenoti had a photo capturing system integrated into their electronic forms that also integrated guidelines for our before and after comparisons to be more similar in position and angles. This was key for our aesthetics components Review Source EC Eric C. Owner Cosmetics Used the software for: 6-12 months ### "The best app for Salon and Spa. Demure Head Spa" December 3, 2025 5.0 The experience is great for whoever can learn and grow their business. You have to have patience to learn and use Zenoti. Pros I like the Online booking and appointment management the most because it’s convenient for customers. Cons I would love the app running faster like Mangomint. The app should have a simplifier version for smaller salon. Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) For multi locations and growing to franchise. Review Source JB Jonathan B. Director Medical Practice Used the software for: Less than 6 months ### "More capabilities" June 25, 2025 5.0 Pros We recently transitioned from Square to Zenoti, as our medispa required a more robust and comprehensive platform to support our growing needs. While the transition to a system as powerful as Zenoti can be complex, our experience was made significantly smoother thanks to Puru. He was incredibly patient, thorough in his explanations, and went above and beyond to ensure our team was fully prepared to go live. His support made a potentially overwhelming process much more manageable and gave us confidence moving forward with the platform. We're excited about the capabilities Zenoti brings to our clinic and grateful for the guidance we received during this important change. Cons What we liked less was the complexity of the program at first—it was a significant adjustment coming from Square. Zenoti is a much more advanced system, and it took some time for our team to adapt. However, this adaptation period also highlighted just how powerful the platform truly is. With the right training and support, especially for our providers, we’ve come to appreciate the depth and flexibility Zenoti offers. It’s clear that this system will equip us with the tools we need to operate efficiently and grow our medispa practice. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Needed more options when it comes to medical charting. Review Source LF Lisa F. Business Development Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "ZENOTI is the BEST EMR system out there!" May 14, 2026 5.0 Our overall experience with Zenoti has been extremely positive. As a small medspa with four providers and one manager, the conversion process has been my sole responsibility, but I have never felt like I was doing it alone. The support we have received from the Zenoti team has been amazing every step of the way. Their weekly check-ins, responsiveness, training and willingness to help has made the transition feel much more manageable. We truly appreciate the guidance, patience, and support that has helped us feel confident throughout the process. Pros Zenoti support has been extremely helpful and responsive throughout our experience. Their weekly check-ins have made it easy to stay on track, ask questions, and address any concerns quickly. The team consistently follows up on open issues and works hard to find solutions in a timely manner. I appreciate their clear communication, patience, and willingness to guide us through each step. Overall, we have had a very positive experience and feel well-supported by the Zenoti team. Cons There is not one thing I don't like about Zenoti, other than I wish we would have converted years ago - but that is our fault, not theirs Zenoti is great. I can't say enough about the entire team. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Poor customer service, outdated platform Review Source ME Mckinzey E. Marketing Specialist Alternative Medicine Used the software for: 1-2 years ### "Great Features and Responsive Customer Service" June 15, 2026 5.0 My overall experience with Zenoti has been very positive. The platform provides a comprehensive set of tools that help streamline daily operations, improve scheduling efficiency, and enhance the overall patient experience. Features such as provider scheduling, appointment management, reporting, and communication tools have helped our team operate more effectively and reduce administrative workload. The customer support team has also been a major strength, consistently providing timely and helpful assistance whenever questions or issues arise. While the dashboard can feel somewhat overwhelming at first due to the large number of features and options available, the system becomes much easier to navigate with regular use Pros What I like most about ZenotiI is how it streamlines daily operations and improves overall efficiency. The scheduling features make it easy to manage provider calendars, optimize appointment availability, and reduce scheduling conflicts, helping our team stay organized and productive. ZENOTI also offers robust tools for patient management, reporting, and communication, allowing us to save time on administrative tasks and focus more on delivering excellent patient care. The platform is intuitive and helps improve workflow across multiple departments. Cons One aspect I liked least about Zenoti is that the dashboard can feel overwhelming, especially for new users. There is a large amount of information, features, and navigation options displayed at once, which can make it difficult to quickly find specific tools or reports. Review Source MK Melissa K. Co-Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Loving Zenoti So Far" April 28, 2026 5.0 I enjoy Zenoti, and I keep learning more and more regarding what it can do ... all of its functions and capabilities. Customer service has been top tier as well. Very fast reliable clear assistance from the tech team. Pros Zenoti has a lot of features I love, it is a lot of clicking sometimes but it really gets into the nitty gritty of the business. Many reports and formats, I also love the calendar feature which allows custom reports based on specific time frames. Performs well, pricing seems fair, AI is ever growing and can typically help before escalating to the tech team. And the tech team, great support! it doesn't matter how long it takes to troubleshoot, they'll keep at it until resolved. And the integrations like hyperconnect and Mia the AI agent, top tier. Cons A lot of clicking to get to something, seems like its being worked on as there's always a new update/rollout. Review Source Gabrielle T. Brand Designer, Social Media and Marketing Manager Consumer Services Used the software for: 1-2 years ### "Prompt, reliable, and friendly support team!" August 20, 2025 5.0 Zenoti is a great appointment booking and client management system. It is nice to have client communications, online booking, appointments, payments, marketing, and feedback all streamlined in one place. It is fairly easy for beginners to learn how to use. The support team is prompt and thorough when assistance is requested. Pros The customer support team is always very friendly, helpful and informative. Our account lead, \[sensitive content hidden\], goes above and beyond to make sure that I receive the assistance and information needed, ensuring that everything runs smoothly. I have asked so many random questions across all different subjects and \[sensitive content hidden\] always assists with a smile. Cons There are some system settings that can be difficult to work around sometimes. I wish we were able to adjust system settings and preferences based on the salon's needs. Review Source MB Macy B. Salon Manager Cosmetics Used the software for: Less than 6 months ### "Salon Manager" May 26, 2026 5.0 It was great! The team was very friendly and \[sensitive content hidden\] was extremely helpful with all of our questions! Pros I love the AI features and how friendly the staff is with helping getting everything set up and answering any questions! Cons The reconcile and audit report is a lot different than what I am used to in terms of counting inventory. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) We wanted something that was more reliable Review Source CG Colette G. Lead Clinician Medical Practice Used the software for: 6-12 months ### "Must get \[sensitive content hidden\] on your team" December 22, 2025 5.0 Amazing because of \[sensitive content hidden\] . \[sensitive content hidden\] from Zenoti is the best. We wouldn't have been able to get our business open without him. He has been consistently available to answer all questions and work through road bumps. We consider him a part of our team!! Cons some of the system settings are as customizable as we'd like, but theyre always helpful in finding solutions Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.