# ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZENOTI the right Salon solution for you? Explore 1272 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131057/ZENOTI/reviews/ --- ZENOTI 4.4 (1272) [View alternatives](https://www.capterra.com/p/131057/ZENOTI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of ZENOTI Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews Responsive onboarding and ongoing help 89% positive reviews out of 538 Most reviewers describe customer support as attentive, knowledgeable, and proactive during setup and daily operations. Kim O. Practice Manager, 11 - 50 employees. "We truly appreciate the responsiveness and clarity of the support team, which has helped turn potential frustrations into manageable solutions." Slow and inconsistent phone support 54% negative reviews out of 95 Some reviewers report long hold times, delayed callbacks, and difficulty reaching knowledgeable phone support during urgent issues. Integrated marketing and growth tools 89% positive reviews out of 113 Most reviewers indicate business growth and marketing features streamline promotions, client engagement, and retention, boosting efficiency. Stuart S. President, Business Development, 11 - 50 employees. "Zenoti has revolutionized my dermatology practice with its comprehensive marketing and office management capabilities." Payment processing limitations 62% negative reviews out of 76 Some reviewers describe payment processing as problematic, citing hardware issues, limited processor options, and unreliable transaction handling. Danielle R. Director of Operations, 51 - 200 employees. "Cons - Organization of EMR charting, including photos and settings are difficult to navigate through, needing help from support frequently, being forced to use their credit card processor with high fees, no e-prescribe option." Simple and intuitive platform 89% positive reviews out of 106 Most reviewers find ease of use valuable, highlighting straightforward navigation and quick learning for daily business tasks. Brady B. Owner, 2 - 10 employees. "There are some pretty simple things that they offer that I didn't get with my old platform that I am loving." High and unclear pricing 58% negative reviews out of 50 Some reviewers feel pricing is high, with additional fees for features and unclear value compared to alternatives. ellie M. Medical Spa Manager , 2 - 10 employees. "The photo format that was just launched is very expensive and its not something we can afford, however it is something we need." ## Showing most helpful reviews Showing 1-25 of 1272 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacinda P. Vice President of Store and Franchise Operations Cosmetics Used the software for: Less than 6 months ### "Wonderful Migration to Zenoti" April 10, 2026 5.0 Pros Our business migrated over to zenoti a couple of months ago and it has been a wonderful experience with all the great capabilities they offer especially for franchising. Our account manager \[sensitive content hidden\] . is quick and efficient and lovely to work with. He has a clear understanding of our wants and needs and always finds. a solution for us. The zenoti team also provided a great training for us how to utilize the system and it is extremely easy to learn and navigate bookings, reporting, inventory, scheduling and payroll. Cons The beginning of the migration process was a bit difficult because they paired us with a team in a different time zone so communication was hard but this was quickly rectified and we were then paired with \[sensitive content hidden\] who has been absolutely amazing. Switched from [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Boulevard couldn't support us in the way we needed. Review Source EF Elisabeth F. Spa Owner Mental Health Care Used the software for: Less than 6 months ### "Zenoti has great features! Great value for the money." May 18, 2026 5.0 The support team is amazing. So attentive to our needs. They care very much about our success and spent many hours, days and weeks with us. Pros I love the features. Demand Pricing. Beautiful webstore. Ease of moving appointments. Online booking. Customer communication. Cons Many glitches with implementation, but that is to be expected when launching a new software. Some of the limitations with regard to reporting and invoicing, but we are working through those things. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing ZENOTI Zenoti was the one system that "had it all". Everything we wanted. Also, it was recommended by one of our spa partners. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) We are renovating this year, and will be building a thermal spa within our facility. We needed a software that could handle the capacity of booking thermal guests. Review Source ME Mckinzey E. Marketing Specialist Alternative Medicine Used the software for: 1-2 years ### "Great Features and Responsive Customer Service" June 15, 2026 5.0 My overall experience with Zenoti has been very positive. The platform provides a comprehensive set of tools that help streamline daily operations, improve scheduling efficiency, and enhance the overall patient experience. Features such as provider scheduling, appointment management, reporting, and communication tools have helped our team operate more effectively and reduce administrative workload. The customer support team has also been a major strength, consistently providing timely and helpful assistance whenever questions or issues arise. While the dashboard can feel somewhat overwhelming at first due to the large number of features and options available, the system becomes much easier to navigate with regular use Pros What I like most about ZenotiI is how it streamlines daily operations and improves overall efficiency. The scheduling features make it easy to manage provider calendars, optimize appointment availability, and reduce scheduling conflicts, helping our team stay organized and productive. ZENOTI also offers robust tools for patient management, reporting, and communication, allowing us to save time on administrative tasks and focus more on delivering excellent patient care. The platform is intuitive and helps improve workflow across multiple departments. Cons One aspect I liked least about Zenoti is that the dashboard can feel overwhelming, especially for new users. There is a large amount of information, features, and navigation options displayed at once, which can make it difficult to quickly find specific tools or reports. Review Source EB Erika B. Massage Therapist Alternative Medicine Used the software for: Less than 6 months ### "Zenoti seems to talk the talk but doesn't actually walk the walk. " October 18, 2025 3.0 Overall it seems like Zenoti "should" be a great platform. It has tons of bells and whistles that would make it an ideal platform and I'm sure it has far more capability beyond the pretty basic level of use that my role utilizes it for. However, I personally would be a bit hesitant to recommend it and would likely not use it myself if I ran a full service spa. With as glitchy and unpredictable even the basic functions seem to be I would be nervous to even try utilizing some of the more complex features. Pros I've used Zenoti for a couple months at the spa where I work. It's nice to be able to use the desktop version when at work and still be able to see my client schedule and client forms on the mobile app from home. There are also a lot of features that make it clear and easy to use, and to customize different codes or icons so that with just a quick glance I can see if I client is new, is an existing member, and some of the specifics for their service booking. Cons There seems to be some issues with integration between the desktop version and the mobile version. When at the spa on the desktop which is hard wired to internal servers within the location, on sporadically for random clients I'm not able to load the profile information, yet for the same client/appointent I am able to open it from a mobile device that is on the same server wifi. The GM has reviewed all of the permission settings as well as contacted our customer support and there doesn't seem to be a consistent reason or "fix". Additionally the mobile app is really glitchy both from my home wifi and on the spa wifi connection. The screen windows sometimes come up out of view, for example when opening my client schedule for the day only 1/4 of the schedule "window" is viewable to the far right of my screen and the rest is cut off with no ability to scroll or swipe over. Usually after I switch calendar/schedule layout views a couple times then it will come up like it's supposed to. Also, the mobile app takes a really long time to process when trying to open client profiles and forms which is very frustrating when on a tight client schedule. Review Source Response from Soham Inc dba Zenoti November 3, 2025 Hi Erika, thank you for taking the time to leave a review. We regret to hear of the difficulties you’ve faced while using our software and would like the opportunity to provide a solution to these issues. We ask that you please reach out to us at customerengagement@zenoti.com and provide your business name. Once we have additional details, our team will be able to take the appropriate steps ensure your concerns are addressed. Thank you. AL Amy L. Salon and spa owner Consumer Services Used the software for: Less than 6 months ### "Being patient is my goal" April 2, 2026 4.0 It will get easier. Right now I find it harder to schedule and rebook guests. When I add services to a ticket, it seemed harder. Also, I still am confused with Zenoti live and Groovy Katz Salon. Training isn’t showing up anymore? I looked at a report that was giving me information and now the report is different. Where I was getting credit card fee’s and total credit card deposit… Pros The support before integration and the steps were very detailed and on schedule. The day we went live was hard but we made it. Our online scheduling has increased. I have learned to be patient with sending questions as they are addressed to me, passing these questions onto the message board. If I don’t understand, a live agent is easily available with helping. With Rocket Lane, the degree of help is answered with meetings set up to deep dive even further Cons Sometimes my questions were getting answered and then they just stopped. I had to learn to be patient in the beginning and was forced to ask the message board. The Aplus rewards don’t automatically show, you have to find them. Customer returning products is not specified for product returns and Aplus rewards and redeeming points. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing ZENOTI Aimee was very convincing and I felt that the product was worth the risk of changing Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Customer Service and help and the reports. Review Source JF Jeannine F. Owner, Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "Onboarding with Zenoti EMR" April 11, 2026 5.0 Stressful but the team were so helpful it became manageable. Weekly calls to go over all our questions and fill gaps in understanding system. Now enjoying how well we can manage packages and membership sales, we have our chart forms nailed down and can make changes with ease as needed. Liking alot that leads coming in through website sts firecylg integrated into zenoth. Easy also to message patients directly in the system Pros The onboarding team ( \[sensitive content hidden\]) were all so patient and helpful as I navigated my way through sending my forms and services etc and learning how to use the system. Happily surprised how much of patient chart notes snd photos from prior EMR were brought over to Zenoti Cons Its very robust and required many hours and late nights getting set up and learning the system. Felt very overwhelmed during onboarding and the early months using Zenoti Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing ZENOTI Asked many other medspa owners. Consensus was that Boulevard may not be as good at medical type procedures for documentation. Also wanted photo manager Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Needed better management of package sales including option to buy online Review Source JB Jacy B. Manager Medical Practice Used the software for: 1-2 years ### "Zenoti Review " July 14, 2026 5.0 It has been great in terms of the support we have gotten whenever we needed something. We have had a great experience with our Customer Success Manager as well. Pros The customer support, appointment management/scheduling, online booking/business app, patient management and charting, and reporting/inventory. Cons Sometimes it can be a little hard to troubleshoot the issue with something because it can be a little confusing if you are not super tech-savvy. Review Source IM Ivy M. Client Care Coordinator Cosmetics Used the software for: 6-12 months ### "Zenoti Review" May 29, 2026 5.0 Very nice, Zenoti team is super helpful. They schedule weekly/biweekly/monthly calls to help answer any questions. Pros The system is very customizable to the business needs. There is a lot of support offered by the team and they are always available. Cons The system mobile and iPad app should be optimized to be faster and more efficient. These are both super important to the business in that we use iPads for charting. Review Source BB Bethany B. Clinic Director Medical Practice Used the software for: 6-12 months ### "Zenoti Review" July 8, 2026 4.0 My overall experience has been great. Having bi-weekly meetings with Vic has been a huge help to dive deep into the functions of the system. Pros What I like most about Zenoti is Customer Support and effective reporting. The help desk is always available when I need a quick answer. Cons The thing I like least on Zenoti is it can be confusing and it will not allow me to do things I would like done. Ie: Make changes easily Review Source MB Macy B. Salon Manager Cosmetics Used the software for: Less than 6 months ### "Salon Manager" May 26, 2026 5.0 It was great! The team was very friendly and \[sensitive content hidden\] was extremely helpful with all of our questions! Pros I love the AI features and how friendly the staff is with helping getting everything set up and answering any questions! Cons The reconcile and audit report is a lot different than what I am used to in terms of counting inventory. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) We wanted something that was more reliable Review Source kL kelly L. Spa Director Health, Wellness and Fitness Used the software for: 2+ years ### "customer service makes all the difference" June 30, 2025 5.0 Intergration and start up was hard for the first couple of years. We had a lot of glitches and moments when things did not work, but the last two years have been great. Pros I find it user friendly. \[sensitive content hidden\] is amazing at assisting me - her customer service keeps me sane. Cons The reports are a challenge at times especially when wanting information for a one-year period. The SSG also shows up oddly on my summary reports. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing ZENOTI seemed user friendly and the integration would be easier Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) we wanted something web based and not server Review Source AM Abbie M. Clinical assistant Medical Practice Used the software for: Less than 6 months ### "Disappointed and frustrated " May 15, 2025 1.0 Pros I can honestly say I have yet to find anything that I like about zenoti. Cons Integration to zenoti from a previous software has been absolute hell. Software transitions are always difficult but I have been through a few and nothing has been this difficult. After spending countless hours a week for many months providing all the details asked for, almost nothing has been set up correctly even though every detail was provided and then confirmed in writing. And we didn’t know this until we actually launched the software and had to deal with the repercussions. There is zero training for your office staff besides the videos (which are not customized to your customized software). There is no ability for your staff to practice operations until you have launched so everyone feels incredibly unprepared for daily, weekly, and monthly tasks still at 10 weeks after launch. We feel as thought Zenoti launched us wayyyy too early and there was no ability to make sure everything was running smoothly prior to going live. Tickets that we have had open since the first day of launch (and brought up in weekly meetings) have yet to be resolved. We kind of feel tricked that the team that sold us on the software made it seem soooo easy and it just is not. Our longtime staff feels so frustrated and overwhelmed, and the daily mishaps is frustrating for our patients and makes us look bad. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) To have everything in one software, to make everyday processes for tracking memberships easier, hyperconnect Review Source Response from Soham Inc dba Zenoti July 30, 2025 Hi Abbie, thank you for taking the time to leave a review for Zenoti. We regret to hear your implementation experience didn't meet our high standards and that you and your team encountered challenges while learning to use the software. We take pride in providing our customers with exceptional service and we understand how important it is for our customers to get the training and support they need, when they need it. We are continuously working to improve our response times and the quality of support provided. We understand your implementation team reached out directly to learn more about the issues you experienced, address your concerns around data and inventory, and work to reach a resolution. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. Thank you for being a Zenoti customer. KW Kerri W. Owner and Nurse Health, Wellness and Fitness Used the software for: 6-12 months ### "Don't do it, trust me, don't " May 11, 2025 1.0 I would never recommend this system to anyone. They make you feel super important when you start with them, however, that quickly goes down hill once you are "all set up" in their eyes. Pros It has more depth communications, texting msging, auto emails, I like all this. But it is terrible to get all set up. Cons Zenoti is probably the worse software for medispas. They don't tell you about the tremendous 4 month introductory to their system and how indepth the integration is. They have terrible customer service who never replies. I had a on boarding team, that team knew less than me about their own system. I would test certain aspects they said would not work, only to find out they work. Not to mention, their system is constantly glitching. I had major double bookings when I first came on with them, which was a simple change I had to figure out by myself over weeks, they could not figure it out. I am fully integrated with them now, but had I know all this, I would have never taken the leap. The worse software by far. Being full integrated, I also can never get a hold of customer service. It is a critical change, HOURS to reply. Plus, you don't have full access to the software, there are so many changes you cannot make yourself. The price is astronomical for a system that hardly works. You cant just make changes to invoices, you have to do 15 steps, to get the one you wanted. I was promised this would be better, faster, easier to use. Don't believe this. I wish I would have read all the reviews first Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) More communications, told it was an easier system Review Source Response from Soham Inc dba Zenoti May 19, 2025 Hi Kerri, Thank you for leaving a review about your Zenoti experience. We regret to hear your implementation didn't meet our high standards, that you experienced issues while using the software, and that you encountered challenges with our support team. We take pride in providing our customers with exceptional software and service, and we understand how important it is for our customers to get the support they need, when they need it. It is always our goal to provide excellent software and service to our customers, and we are continuously working to improve our response times and the quality of support provided. A member of our support team has since reached out to learn more about the issues you experienced and established terms to reach a resolution. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. Thank you for being a Zenoti customer. KV Katherine V. Spa Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Improved spa spoftware" May 6, 2025 4.0 Overall, much more user-friendly experience than other more outdated spa software programs. Still lots of room for improvement, but hopefully upgrades and updates continue on! Pros The company I work for upgraded to Zenoti in 2020, and it has definitely been an upgrade from the program we used previously. There are always upgrades and enhancements being made to the program, but it is much more user-friendly than our old software. Being cloud-based has been a huge improvement! Cons Certain features don't necessarily make sense, or there are very specific ways you have to go about doing things to make them work correcrtly. Technical support is hard to come by and the tech support agents do not always fully understand the questions you're trying to ask. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) This change was from our corporate office - but as a user who operated on both systems, the switch was much needed. Review Source KD Kelsey D. Operations Manager Mental Health Care Used the software for: 2+ years ### "Wondering about Zenoti- answer is YES!" July 17, 2025 5.0 Fast, Friendly, and efficient the whole team has been a blast to work with, any updates I need are completed quickly, and that its explained so I can change later. Education about your software is important to them. Pros The ease of the software, the AI , and the all in one place, from scheduling, marketing, phone call, texts, reports, and payroll. Cons That I can not be super custom to my particular business, and that they don't have Chiropractic Yet, but once they do we are excited. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ZENOTI Through approach with us and interviewed us as much as we interviewed them to make sure it was a good fit. Review Source EC Eric C. Owner Cosmetics Used the software for: 6-12 months ### "The best app for Salon and Spa. Demure Head Spa" December 3, 2025 5.0 The experience is great for whoever can learn and grow their business. You have to have patience to learn and use Zenoti. Pros I like the Online booking and appointment management the most because it’s convenient for customers. Cons I would love the app running faster like Mangomint. The app should have a simplifier version for smaller salon. Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) For multi locations and growing to franchise. Review Source cB colleen B. Clinic director Medical Practice Used the software for: Less than 6 months ### "review of zenoti" January 2, 2026 4.0 Great customer support. enjoying the robust system. AI options and marketing options are great. Still learning Pros So many ways of completing a task. Customer service is very robust. Love the AI options that are available Cons When transferring from another system we need a way of creating old invoices to refund from a previous platform. Multiple pay periods would be a great option even if its just for an employee wize report Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) New \[sensitive content hidden\] made this decision to make the change Review Source EA Elie A. Partner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Implementation team Primarily \[sensitive content hidden\], great Xperience" November 18, 2025 5.0 \[sensitive content hidden\] made switching from PatientNow to Zenoti a seamless experience and provided great support after cutover Pros Implementation team, primarily \[sensitive content hidden\] provided an excellent customer service experience. Moving all the data and users, and ongoing training and resolving issues is right on time. Cons Have not experienced any negatives yet. Of course, like every new system has its challenges , the implementation team has addressed them all. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Staff did not like the product. issues with service to product association Review Source MC Michelle C. Assistant Salon manager Consumer Services Used the software for: Less than 6 months ### "Advanced technology vs user friendly " January 19, 2025 3.0 My overall experience so far with Zanotti has been that it’s complicated to do some things that are supposed to be more simple and that it’s been a struggle for my team and myself to learn and to adapt to. overall, this has been the most difficult program I have had to retrain and learn from scratch to do task that I’ve been doing for almost 17 years at this job. But the features that I do like are advanced and helpful. I just wish some of the simpler tasks that I’m used to doing and one of the main tasks we do at our front desk and guest services- booking appointments was more user-friendly and easier to navigate Pros What I like most is the POS system. Credit card is fast to connect for the guest and storing a card on file is convenient that they can use the reader and tap their card themselves. As I am used to having a convenient that they can use the reader and tap their card themselves. As I am used to having a hand key that information for every guest so I can appreciate that. also that you can message on eazy connect directly to a client from in their profile. I also like the reopen an invoice feature for errors to be corrected or adding product on for an artist, etc. for commission. opening and starting the day on the register is a breeze like no other since you don’t really even have to do anything you just turn the program on and the team loves that. Cons I absolutely am not a fan of booking appointments on zenoti especially rebooking a guest from their invoice. I find a lot of the features with booking to be not very user-friendly. I don’t like that The invoice goes away after I try to book an appointment and it’s not a simple thing to go back to when you need to pull up that guest invoice again. there are also a number of things that I do not like about with ringing up products on a ticket/invoice and that I have to re-enter the stylist initials over and over again. Also adding discounts are not simplified and can be tricky. And closing the register could be a little bit more seamless, and I really wish they would add coin rolls on the cash counts. As now we have to manually add coins from our coin rolls in with our accounts which I am not thrilled with. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) To access more of the features that we were not able to before. But it has been more of a struggle than anything else. Almost 3 months and on the program and the team and I are still struggling. Review Source CW Carissa W. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "So Very Worth it!" January 15, 2025 5.0 So far my experience with Zenoti has been fantastic. This system has all the bells and whistles! If you want to take your business to the next level - Zenoti would be the best way to go! Zenoti has so many moving parts so be patient with learning all the pieces. It takes time to learn it all. It will be worth it! The technology is light years beyond so many of the other systems I researched. I am very happy I went with them. Pros The staff support has been top notch! \[sensitive content hidden\] has been so amazing! He has gone above and beyond to help me figure this system out. Patience of a saint! This is the most advanced scheduling system I found for my growing business. I know it will help my keep business growing but at a much faster rate because of the ease and user friendliness for our clients. Cons It is a pretty advanced system so it takes time to learn it all. There is lots to learn! I am not techie by any means and I am getting the hang of it. Create the time to learn all the amazing things this system offers. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing ZENOTI Zenoti is top notch! Growing with our business. Support has been great! Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Podium](https://www.capterra.com/p/164285/Podium/) We needed a scheduling system that would grow with us - having an all in one system really helps streamline our processes. Review Source KH Kevin H. Owner - Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Zenoti Feature Rich for My Business Spa65 Thai Massage" May 21, 2026 5.0 Because it has so many features so it can be daunting to set it up and learn how to use it in the beginning. After using it daily for 3 years, I appreciate the features more and more. Pros It is feature rich and continue to add new features including AI powered features. These features are critical to my business daily operation such as scheduling, accounting, etc. Cons Recently I came across a billing issue and for some reason I was not able to reach the billing team even after several attempts from my part. Review Source AA Alonzo A. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Founder of Revivéa" December 8, 2025 5.0 The onboarding help made a big difference. The Zenoti team, with \[sensitive content hidden\] was very supportive and helpful. They work hard to get us set up and running. I am grateful for their help Pros Zenoti does it all. The QuickBooks and payroll integration has been a time saver for us. Using Zenoti helped us scale fast. Cons Limit the number of clicks. Getting around in the program needs to be more seamless. The app can be improved. There are some limitations there. Review Source SC Sarah C. Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Outstanding Booking Management System" June 27, 2025 4.0 As someone who's worked in Marketing for sometime, across many different booking platforms, I can attest to Zenoti's outstanding capabilities as a business and booking management software that streamlines everything... and also includes advanced marketing capabilities. We especially love the advanced marketing campaigns and target segmenting, and the advancements into AI has helped business and marketing operations immensely. Pros Really like the advanced target segmenting, automated marketing capabilities and advanced reporting. The system is very detailed and advanced from a booking and business management standpoint. Cons The leads capturing and tracking from any third party i.e. Meta ads isn't where it should be yet. But it will be improved in future updates. Review Source DB Destinie B. Patient Coordinator Medical Practice Used the software for: Less than 6 months ### "Thank you from Amaraah Haus!" October 10, 2025 5.0 Zenoti has multiple benefits. Once you get passed all the technical work that goes behind creating a service or making sure boxes are checked, Zenoti offers a lot of marketing, communications, and opportunities for a business. Pros I appreciate the patience \[sensitive content hidden\] had with me during the hypercare weeks. It was a huge transition into Zenoti for myself and Amaraah Haus, but they answer every question and extended further assistance if they didn't have an answer right away. Thank you! Cons Zenoti is a load to take in. It's something not easily transferable to employees and requires a lot of attention to train coworkers. Review Source JP Jakob P. Business Systems Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great clinic software" March 23, 2025 5.0 Over the years that I have used Zenoti they have gone from strength to strength in terms of their offering as a platform, always open to feedback and their support team are always a great help. Pros Zenoti has been great for running our all our activity within our clinics, the most beneficial part though would be the seamless experience between clinicians using tablets and computers to complete digital forms and notes. Cons There are the occasional limitations on what we can do be most of the time they can be worked around or another solution found with the help of their support team. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.