# Page 10 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 10 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 226-250 of 1250 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JL

Jeff L.  
Owner  
Individual & Family Services  
Used the software for: 2+ years

### "Review by a Supercuts Owner"

September 12, 2021

5.0

Despite the significant increase in price, service and support provided has always been very good and overall have been very satisfied with SuperSalon

Pros

Technical support is and always has been excellent. Technical agents are always very helpful and see issues through to completion and satisfaction. For instance Tech Agent \[SENSITIVE CONTENT\], stayed on phone for nearly 1.5 hours staying after his shift for almost 30 minutes to go above and beyond to help complete and resolve issues.

Cons

Just increased monthly cost by almost 3X (unaware of the corporate politics but fairly sure that this increase was the result of pressure/mandate from outside influences)

Reason for choosing ZENOTI

SuperSalon was initially the only option for our franchise as it was mandated by the franchisor. Despite the mandate, SuperSalon has been a a good partner over the years and the service provided has been excellent and the price has been reasonable. Initially I didn't initially have a choice in the application so really don't have any comparison to alternative products. Since this inception, my franchisor has developed their own internal system which they're trying to push to all franchisees, which has most likely led to SuperSalon's unreasonable price increase which will probably result in my decision to ultimately leave SuperSalon for a less proven solution.

Review Source

TP

Tri P.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Possible the worst user experience salon software on the market"

February 7, 2023

2.0

Overall, the only reason we are sticking to Zenoti is the time we have already invested in implementing it. But if it can't perfect the fundamental features like an extremely smooth online booking flow that works 100% of the time, I believe we'll move on to something better sooner rather than later.

Pros

Zenoti offers the versatility and ability to customised most features

Cons

What's bad about Zenoti is a long list from our experience so far. The data migration process and onboarding was less than ideal as crucial data like appointment start time, services and total cost were 90% wrong. The onboarding team had the chance to fix it but they still got it wrong so we took the matter to our own hand and spent half a day manually fixing the data. They were also less than enthusiastic about implementing additional requests which were critical for our business, so we mostly did it by ourselves. The user experience is horrific to say the least. It's extremely complicated, made more difficulty by the fact that it was made with, what felt like, very little empathy for both the administrator and the end user. Simple changes to the webstore takes too many steps and it's hard to find my way around the configuration of our store. It took awhile but we figured it out.The Zenoti mobile experience for our staff was frustrating as it was much less intuitive and more clunky and some previous softwares we used. Our clients constantly complain to us how it was much more difficult for them to book an appointment online. It's basic issues ie. webstore doesn't redirect a user to the booking confirmation page after creating an account, resulting them having to go through the entire booking flow again - but the slot is reserved for 5 minutes so they can't book it until 5 minutes later (this has happened 4 times this week - that we know of).

Review Source

B j A.  
Developer  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "A completely miserable experience"

May 23, 2023

1.0

Zenoti took months for our people to implement. That was bad enough, but worst of all is how difficult it is to remove Zenoti and transfer your client info to another company. Zenoti uses polite language, yes. But bottom line is that it will take forever and you most likely will not understand what they want. We're transferring to Stripe for payments on the new system and Zenoti acts like they've never heard of them. It's an impossible situation that added 2 - 3 weeks onto our change in systems and a new website. I would not recommend Zenoti to anyone under any circumstances.

Pros

The features that we became aware of during the initial sales process were terrific. Using those features in real life is not as easy as they make it sound.

Cons

Zenoti is clunky. The reporting function is antiquated. Our actual support person is quite good -- but going beyond that, it's impossible. It feels like Zenoti is ancient software that continues to be cobbled together with zip ties and super-glue. If you enjoyed working with Microsoft products about 15 years ago, you may very well like their interface. We are transferring over to a new product – Arketa – and it's a remarkable improvement. The interface is simple and modern. Uploads are flawless.

Review Source

TC

Tanya C.  
Owner  
Cosmetics  
Used the software for: 2+ years

### "Migration to our own license"

September 16, 2021

5.0

I would give Zenoti and A+ or a 11 out of 10. The customer support made all the difference. Their staff is incredibly helpful and quick to respond. Thank you for that!

Pros

Zenoti support is AMAZING! We recently did a migration to our own license and the support we received this migration was a 10! \[SENSITIVE CONTENT\] was kind, patient and amazing to work with! The customer support through this process was impressive and very much appreciated! Thank you \[SENSITIVE CONTENT\] for a job well done!

Cons

The lack of video training for owners and administrators. University is amazing and I am hoping they continue to grow this concept.

Reason for choosing ZENOTI

This was the only product that could handle the load. We reviewed other products and believed this would be the best for our business.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Tanya! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

AH

AnnMarie H.  
Operations Manager  
Retail  
Used the software for: 6-12 months

### "The Truth about Zenoti"

August 31, 2023

3.0

Pros

The appointment book is easy to customize and create what you need for your own business. You can color coat things and it has easy booking

Cons

The integration team was awful. It was like everything they told us about in the meeting about zenoti was not true or a spin of the truth. The reports are advanced but in a bad way. Yes you can customize things but its so complicated and no reports match and they just say "don't compare them" When you are running a small business you have to be able to calculate all your numbers correctly. we have spent HOURS WEEKS MONTHS trying to figure out our numbers. They were also just not very helpful with questions right away it was kind of like here it is go on your way. Then when we did have questions no one knew the answers

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

We were looking for more features for a Spa.

Review Source

LQ

Lori Q.  
Spa CEO  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Not for us. "

December 23, 2023

3.0

It is a beast to maneuver. If you like to micromanage and know coding then this may be the software for you. It has been almost a year and we still have to constantly figure how to input or find information.

Pros

I liked their potential. They have some very helpful people on their teams.

Cons

Everything takes multiple steps. It is not user friendly. Transfer of information was wrong and had to be fixed multiple times. An arbitrary date was placed on all MB gift cards that were transferred over and was never fixed. Their Smart Bot never really worked for us. The software, for us, was very arduous to use.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Mindbody was going through big changes and became frustrating to use.

Review Source

LD

Lizzy D.  
Manager  
Cosmetics  
Used the software for: 6-12 months

### "Good experience with switch to Zenoti""

March 24, 2023

4.0

Booking rooms and technology so we can be the most efficient and constantly have availability for booking. The text message marketing has also increased our marketing efficacy.

Pros

It provided a great solution to our issue of a growing clinic. The features have made our payroll, reporting, booking of treatment rooms and equipment much easier. We also love their marketing platform!

Cons

It was a very tedious process to switch from our original system due to our large clientele, retail inventory, etc. We have learned a lot along the way to make the system work the best for us.

Alternatives considered

[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)

Reason for choosing ZENOTI

Phorest recommended us to Zenoti when they heard our needs and realized they would not be able to support them

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Vagaro was no longer meeting our needs as a growing business

Review Source

Vijay Z.  
Vice President - Finance  
Retail  
Used the software for: 2+ years

### "Zenoti Use"

April 20, 2022

4.0

Good.

Pros

Zenoti is very good software to use for customer appointment.

Cons

The Software is seems Costly in copmarision to the features being used by us

Review Source

Response from Zenoti Software

May 16, 2022

Hi Vijay, thank you for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we couldn't be happier to hear about your experience thus far. We look forward to our continued partnership!

AF

Allison F.  
Director of Integration and Operations  
Venture Capital & Private Equity  
Used the software for: 6-12 months

### "Excellent service during implementation"

January 9, 2024

5.0

Pros

Zenoti is an excellent software with the best features we have seen across all software options for Medical Aesthetics clinics. It is user friendly and quick to pick up for clinic employees. The integration process is fairly involved, but we had an excellent team that put in extremely high effort to assist us leading up to integration and for the Go Live of the system. They provided us with round the clock support and ensured our system was set up correctly during the first week using Zenoti.

Cons

While the integration process is very smooth, the trickiest part has been after the Go Live period. There is a significant decrease in the amount of support you have while your team(s) are still learning the software.

Switched from

[Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Annie Aesthetic decision to switch all clinics to Zenoti

Review Source

BP

Brett P.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Lots of effort for set up team"

December 27, 2021

4.0

I would say we are getting past the initial frustration of implementation with the software and now it seems many of the functions are great use. I enjoy using the software and feel that with time we will be able to accomplish more with a small amount of effort.

Pros

Once deployed our team was able to use the system in its most basic needs for our company instantly. Once we switched over many of the functions made it easy for them to go from Zenoti University to taking real clients day in and day out. And for any company that is most important.

Cons

It is so robust that setting this system up correctly is a daunting task that seemed near impossible at some points. We struggled with our small staff to get Zenoti plugged in while maintaining our normal operations in our day to day work. Many of the tasks have to be handled by our staff and that lead to over working and frustrating moments for the team.

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)[Smartwaiver](https://www.capterra.com/p/168238/Smartwaiver/)

We felt that Zenoti was an all in one program that would give us a far more robust control over the company.

Review Source

Response from Zenoti Software

January 3, 2022

Thank you for reviewing us on Capterra, Brett! It is great to hear about your positive experience with Zenoti and that we've been able to help you achieve success. We value your partnership and can't wait to continue to drive your business forward together. Please do not hesitate to share any other feedback you have in the future. Thanks for being an advocate for Zenoti!

FJ

Felicia J.  
CEO founder  
Alternative Medicine  
Used the software for: Less than 6 months

### "Livehydrationspa.com "

June 10, 2023

5.0

It was by far the greatest outcome and transition I have experienced. I have worked in Healthcare for 10 years I have been through many systems changes and I can't say enough about the entire process .

Pros

The support and amount of concern development had to make the system unique and different than the last with the ability to create a smooth transition

Cons

Cons I felt the support chat provided my owners information that was inaccurate and made it harder on me during lauch as they were speaking and giving feedback that was not in their ability.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing ZENOTI

I knew I could grow with this system and not upgrade.

Switched from

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

The reasons are endless but ultimately they were stuck in the past they were against opening api integrations . They didn't value our buisness or the needs we require with our growth.

Review Source

EG

Edward G.  
Owner stylist  
Retail  
Used the software for: 2+ years

### "Thorough "

November 3, 2022

5.0

Zenoti has great service. Have a question? Type it in and someone responds fast. They do a great job of mapping out how to get it done

Pros

I love the zenoti connect, I can text clients fromThe software and not my personal cell. I LOVE that you can have them make custom reports. I have an awesome that gives me all the metrics I need each payroll

Cons

It’s big and does a lot. Can be overwhelming at first but stick it out

Review Source

MD

Monika D.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "Great Practice Manager for Medical Spas"

September 25, 2023

5.0

Overall we have had positive experiences with Zenoti and the use of it as our practice management system

Pros

We were looking for a Single system to manage our practice. Zenoti was a perfect solution for this.

Cons

If you do not take the time to set up the system up correctly, it can become a huge task to fix while using the system. Also, it would have been great if the system had EMR capabilities.

Reason for choosing ZENOTI

It came recommended from our sister company.

Review Source

SY

Savannah Y.  
Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Zenoti Implantation"

January 18, 2024

5.0

We recently made the switch to Zenoti from our previous software, and we couldn't be more excited about the potential it offers for our medspa. The overall implementation process has been excellent, and we've had the pleasure of working with \[sensitive content hidden\]. He has been incredibly helpful and patient with us. While there has been a learning curve, I'm gradually becoming more comfortable with Zenoti and highly recommend it to others.

Pros

I love how Zenoti has a user-friendly interface and an array of features that make managing our medspa a breeze. From appointment scheduling to inventory management, everything is streamlined and efficient. Plus, the reporting tools have given us valuable insights into our business performance, which has helped us make informed decisions for growth.

Cons

Zenoti offers a vast array of features, which means there is a lot to learn. Initially, the first week may feel overwhelming, but as we become more familiar with the system, it becomes easier to navigate.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Limitations in features and capabilities often stem from a lack of reporting.

Review Source

JD

Jennifer D.  
Practice Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "A+ Team and overall product"

March 11, 2024

5.0

The team has been great, and helped walk us through the entire process.

Pros

We recently brought on Zenoti for our new venture into the MedSpa business. Immediately we knew we needed a EMR software that was compatible to allow for multiple users and multiple specialties (since we were trying to marry this with our existing plastic surgery practice). \[sensitive content hidden\] was initially in charge of the signup process, then for onboarding and the buildout we were assigned to work with \[sensitive content hidden\]. They utilize a dashboard called Basecamp and assigned our office staff with daily/weekly to do's which helped keep everything in order and on a timeline. We have now been using the software for approximately 2 weeks and were still working out the kinks but can already tell how much more organized this will help us be in the office. Thank you ladies for the support and gentle pushes to get this done! We are so happy to have found a company that is so hands on and truly walks you through the process. Thank you all for your time and continued support!

Cons

We are still early on in the process but so far we dont have any complaints.

Review Source

WS

Walid S.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Thank you \[sensitive content hidden\]!"

February 8, 2024

5.0

Nothing short of amazing. I really appreciate the team for taking care of our needs so effortlessly.

Pros

It's user friendly and has more options than we initially thought.

Cons

I haven't had a reason to not like ZENOTI as of yet.

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing ZENOTI

It has many options other apps didn't. Also, the reviews on this app were better.

Review Source

DK

Dorothy K.  
Accountant  
Medical Practice  
Used the software for: 6-12 months

### "Conversion & Support"

August 9, 2023

5.0

The team we had for our conversion went beyond my expectations. \[sensitive content hidden\] has gone beyond in helping us. The IC team of \[sensitive content hidden\] showed so much patience for our team. \[sensitive content hidden\] worked really hard to help with all of our special needs.

Pros

Reporting is number one for me as I am the accountant. Using the reporting system has cut down the amount of time needed to gather critical information.

Cons

So far I have nothing to report. We have been up and running for a few months now and as the accountant for the spa, I can not report on the daily functionality.

Review Source

JR

Jessica R.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Good system if you have a dedicated Customer Success Manager"

February 10, 2023

5.0

Pros

The online & desktop booking is clean; employee app; ability to configure many different types of marketing programs; can grow with you; moderate level of customization

Cons

It is SO complicated; there are a lot of steps for seemingly simple tasks; use of the support messenger is necessary to navigate it but it can be challenging getting the support you need as the team is based in India and there is varying levels of expertise among the team. That said, if things go poorly enough they assign you a Customer Success Manager who serves as a point person and ours is EXTREMELY helpful. Had we not received someone we may have switched systems but it's perfectly manageable with his support.

Switched from

[Inspire](https://www.capterra.com/p/195805/STX-Software/)

We were not using a cloud-based system. It was outdated

Review Source

JC

Jacinda C.  
Director of Operations  
Medical Practice  
Used the software for: 6-12 months

### "Great Software"

October 7, 2022

5.0

Zenoti has shown itself to be an innovative booking and capture technology for us, with industry leaders backing them all the way. In the Medical Aesthetics industry there are a lot of system to choose from. We went with Zenoti based on the combined features, integrations, and familiarity our staff had with it. From large to small companies alike. With a myriad of integrations, and widely supportive team, we were pleasantly surprised by how easy our import and integration was from our old POS/EMR system. It was also nice to work with a locally operated company. From inventory, sales, marketing, and documentation, we find so much ease in our work flow. They also take feedback seriously, and even after our implementation took on large coding projects in their software that improved their systems based on customer input. We have always had great experiences with their customer service, account managers, or any part of their team!

Pros

Easy implementations, multiple integrations

Cons

Certain niche things - like not being able to limit things on the webstore for a specific provider

Alternatives considered

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Review Source

Manoj S.  
Managing Partner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Wellness software that does really well! "

July 22, 2019

5.0

Been using this software for over 4 years, it is consistent and supports most operations of the salon. Interacted with many members of the Zenoti and they are always forthcoming with solutions and ideas. We now use Zenoti as the core software and integrating with other software to compliment and support the day to day functions of different departments.

Pros

\- Real Time - Easy access & navigation - Setup and implementation is quick - Support and troubleshooting is quick - Mailer on regular updates, testimonials and industry best practices

Cons

Chat support on complex scenarios/ requirements. Sometimes it takes the whole day. Its easier to discuss complex requirements over the phone.

Alternatives considered

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

Reason for choosing ZENOTI

Based on the product demo and they matched our requirements - technical and business.

Review Source

Tanya B.  
General Manager  
Retail  
Used the software for: Less than 6 months

### "Celebrity Ink Zenoti Roll Out"

March 4, 2024

5.0

The Zenoti team have been extremely valuable throughout the implementation of our new POS system. No request was too hard for them, they have always found a solution and gone above and beyond to help all members of our team.

Pros

Simple and easy to use. The training is very user friendly - step by step process.

Cons

Everything has been great about Zenoti.

Review Source

MG

Michael G.  
CEO  
Consumer Services  
Used the software for: 2+ years

### "All Promises. Zero Delivery"

May 27, 2023

1.0

Th le people at zenoti are kind and professional in our dealings with them. However, the company just wants to continue to have the same meetings, to cover the same material only to provide DIY options to do the job they were supposed to do 2 years ago.

Pros

The promise of one stop package to deliver across all of our needs.

Cons

Unfulfilled promises, slow onboarding, surprise fees,

Reason for choosing ZENOTI

The customer service before signing a contract was great. Look out after signing, the honeymoon ends pretty quickly.

Review Source

CC

Charlie C.  
Managing Director  
Retail  
Used the software for: Less than 6 months

### "Great for managing multiple hair salons"

August 6, 2020

5.0

As a business manager I have more oversight of how the business is performing and I am also able to support my teams better. It is early days using the software but so far the experience has been very good. I am also extremely impressed with the team that has set up the software, they have worked tirelessly to meet deadlines, and have communicated really well throughout - I like that they invite customers to Basecamp for transparent communication

Pros

Our number one objective was to move to a cloud based product for remote access and to centralise our data. In this regard it has been very successful, and the Zenoti team were brilliant at importing and merging all our services and products. I think the inventory section of the software will work very well for us, help us save time ordering and help records be more accurate. The booking is very good also.

Cons

I feel that scheduling could be better, so that it is easier for employees to work across different sites and for people that work in other roles (such as trainers) still be able able to be scheduled and hours worked be recorded.

Reason for choosing ZENOTI

Thoroughness in the design of the product, it includes all features required to manage a hairdressing business. I found that other solutions had features missing or features that only worked for single sire businesses.

Switched from

[Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/)

To move to a cloud based product, to centralise data, and communicate with our clients better.

Review Source

Response from Zenoti Software

August 17, 2020

Thanks for reviewing us on Capterra Charlie! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

TL

Tamika L.  
Nurse Practitioner  
Medical Practice  
Used the software for: Less than 6 months

### "Easy Transition & Onboarding "

January 5, 2024

4.0

Pros

We started onboarding and transferring information from our previous EMR with a deadline of 30 days to be complete including testing. \[sensitive content hidden\] were fantastic to work with…credit to my team for starting the training modules the day after contract was signed. This helped make our transition much easier. \[sensitive content hidden\] presented us with a timeline for phase 1 and phase 2 and it we have successfully complete phase 1 with 1 week to spare from our deadline. Of course anytime you change software there will be hiccups but our request were answered quickly. I am sure phase 2 will go just as smooth. I am so excited about the extensive reports available o this system. I look forward to working with and referring Zenoti.

Cons

I wish there was a phone option to take photos.

Switched from

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)

Needed more reporting options and a complete system for POS and Inventory.

Review Source

Retta H.  
Owner, CEO  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "The BEST!"

March 8, 2023

5.0

Truly, the people at Zenoti are amazing! They are patient, kind, and respectful. Their goal is to make you happy!

Pros

The product is VERY user friendly. The implementation team was amazing. AND the continued customer support is outstanding!

Cons

Some reports are not available unless you pay to a more robust subscription.

Alternatives considered

[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/)

Reason for choosing ZENOTI

Ease of use and price.

Review Source

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