# Page 11 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 11 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 251-275 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Assistant  
Computer & Network Security  
Used the software for: 1-2 years

### "Logiciel de PME "

September 24, 2023

4.0

Pros

J'aime beaucoup la double fonctionnalités de zenoti J'apprécie également le fait qu'il existe un point de réservation en ligne ça montre l'intention et l'efficacité du site

Cons

Le coût est tres élevé et aussi il y a pas beaucoup d'intégration Ça manque aussi de flexibilité

Review Source

RC

Ryian C.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "If not now, when?"

November 1, 2022

5.0

Exactly what my business needed - a software package that is completely customizable to the needs of my business.

Pros

I had anxiety about switching because of the potential impact it would have on my business, but in hindsight so glad I finally did. I was not happy with my former vendor and hadn't been for quite some time.

Cons

The project was lengthy and a substantial investment of time and collaboration.

Alternatives considered

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing ZENOTI

More features.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Need a software package that was more flexible towards the needs of my business. One size does not fit all.

Review Source

Ardyan Y.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "So far the best salon software solution with the most thorough features, albeit higher learning curv"

April 14, 2020

5.0

Pros

Thorough features, like multiple pricing on single service.. , they have localised customer services in my country that able to help with queries. They have evolved much since the day i first use this software (2015), so new features being introduced often, and i believe in the team to keep improving.

Cons

The lack of feature to self download & upload data entries to the system. Reconciliation of daily transaction is a pain if there are more than one EDC terminals, because Zenoti pulled report cannot differentiate card payment to which terminals (it only separates by card type.. i.e. mastercard, visa, debit, others).

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Ardyan! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

KW

Kalen W.  
owner  
Medical Practice  
Used the software for: 6-12 months

### "Zenoti is not there for you "

August 2, 2023

1.0

Terrible, do not trust zenoti with your business. They will over promise & under deliver.

Pros

I do not like or know zenoti. 7 months later & we still have not launched due to the lack of communication & support from zenoti.

Cons

There is not real time support & they do not assist you with data transfer.

Reason for choosing ZENOTI

I chose zenoti to grow my business but 7 months later, i have not launched & it had cost me astronomical expenses & fee’s & I still am not using the software for my customers. I’m actually paying for both mindbody & zenoti.

Review Source

AB

Amanda B.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Easy Software with many capabilities "

October 5, 2022

5.0

Pros

I love the ease of booking appointments, managing the schedule, the ease of payroll and inventory.

Cons

I least like the slow downtime- wish we had warning for those times

Review Source

Response from Zenoti Software

October 7, 2022

Hi Amanda, thank you so much for taking the time to review your experience with Zenoti! We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

MK

Maryam K.  
Managing director  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Beautify Me Ladies Salon and spa review "

September 28, 2021

4.0

Essay, benefit for all small and medium and large business to control their income and output

Pros

Reporting and extract the reports through excel and pdf

Cons

The prices of the software and the extra amount we should pay for sms , emails and marketing

Reason for choosing ZENOTI

Higher ranking and best feedback from clients

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Maryam! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

JB

Jennifer B.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Robust booking system with lots of features and a steep learning curve"

October 13, 2021

5.0

The onboarding has been fairly complex and time intensive; however, the support staff has been very resourceful and helpful. As we work with the software, it becomes easier to manage. My hope is that Zenoti will help our business grow and go above and beyond to meet the needs of our clientele.

Pros

Zenoti meets many of our current needs and then some! The customer support staff is amazing and very responsive. We are pretty new to using this software and each day gets better as we grow more familiar with it.

Cons

Even with all the customization abilities available in Zenoti- there is no way to customize the theme of the booking software to coordinate with the look and feel of our brand. There is a steep learning curve- but thankfully they provide lots of education in the form of Zenoti University.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing ZENOTI

I did not want to go with another plug and play type software- my hope is that the customization of Zenoti serves our business well.

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Lack of customer support, problems with membership adjustments, challenges with payment processing, retail products not populating in the mobile app making cash outs via the app unfeasible.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Jennifer! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

JM

Jessica M.  
Director of Human Resources  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Game changer!"

October 13, 2020

5.0

Excellent customer service. A good user experience from our guests. It has so much room to grow with us and add features that we are dreaming up. It not only is a good program for clients appointments and POS, it is also fantastic for timesheet documentation and reports for payroll.

Pros

This program can evolve with our needs. It's customizable! I can't even tell you what a breath of fresh air that is from using a pre-packaged program. Never going back!

Cons

It's got so much depth that it has taken me a couple years to really learn what it can do and I'm sure there is so much more. This isn't a bad thing, it's just what I've liked least as it's a learning curve. It's somewhat user friendly but you have to be patient.

Reason for choosing ZENOTI

It just felt right! And love that they are local so we can meet face-to-face from time to time to discuss next steps.

Review Source

Response from Zenoti Software

December 16, 2020

Thanks for reviewing us on Capterra Jessica! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

NE

Nidal E.  
Manager  
Retail  
Used the software for: 2+ years

### "Zenoti Great Salon and Spa POS cloud solution."

July 27, 2023

5.0

Wonderful. Great implementation and support teams

Pros

Comprehensive could solution. Mobil dynamic reporting.

Cons

Nothing

Reason for choosing ZENOTI

Best product for our need and also used in beauty schools in our region

Review Source

TS

Tim S.  
Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Loving Zenoti"

June 27, 2023

5.0

From onboarding to implementation and use we have been fully supported and now Zenoti is an integral part of our business.

Pros

A fully loaded package that we could not live without.

Cons

All going well so no complaints from us.

Review Source

VR

Verified Reviewer  
Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "It’s fine if you have to use it"

September 27, 2018

3.0

Pros

When it works, it is nice to be able to make appts and keep client daya

Cons

The updates always create a whole new set of problems. The tech support takes a very long time to get back with you even when a guest is waiting. There are way too many buttons to click to make a simple appointment (lots of oks and dones). They support claims they can’t fix things or make it work and even will say it never did something that’s it’s always done. Report numbers don’t always match from report to report even when it’s the same data. There are lots of glitches you learn to work around because they won’t fix the problem or admit to one. They’ll blame other software. Not all of the techs are friendly and treat you as if you’re an idiot instead of just helping solve the problem at hand. After awhile you try to diagnose and fix the problem yourself because it’s easier than calling.

Review Source

DN

David N.  
owner  
Medical Practice  
Used the software for: 2+ years

### "Zenoti is a great value!"

September 20, 2022

4.0

Zenoti has been very pleasant to work with as we have grown and expanded. They have listened to our challenges and worked with us at every step.

Pros

The features and customer support. It allows us to operate without a front desk staff.

Cons

Price. It's might be a bit expensive but hard to tell unless you compare apples to apples

Alternatives considered

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

Reason for choosing ZENOTI

Functions, capabilities, customer service

Review Source

Response from Zenoti Software

October 7, 2022

Hi David, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we are thrilled to learn that our team has supported you every step of the way. We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

BS

Becky S.  
Franchisee  
Retail  
Used the software for: 2+ years

### "If you want a reliable system keep searching"

February 24, 2021

1.0

I have been on Super Salon for 2 1/2 years because my Franchise required it. It has been a long journey. There is conflicting data between reports. When we first took over, getting the register to balance was a nightmare as it was very glitchy. It would add the numbers up different every time we put them in. Customer Service is horrific. We are on hold for an hour and a half when we push the prompt that we have someone at the register. If we reach anyone at all you cross your fingers that the person who answers can help. It's common for each person you talk to will tell you something different. Many times my tickets have been escalated with no response so we realized the issue was something we had to live with. Their online booking platform is frequently down costing us an unquantifiable amount of business because the majority of our guests book online. When they show our salon "offline" it also includes a link to search for other salons. Its not bad enough our software doesn't work, they are actively steering our guests somewhere else. When we re-opened from COVID shutdown they reduced hours so we couldn't even reach support during regular business hours. I finally asked to be let out of the last couple of months of my contract because of the negative impact on my business utilizing this platform. I was informed that I would be held responsible for every penny and would be sent to collections if I didn't pay.

Pros

Nothing, really. It was the approved platform with my franchise.

Cons

The platform. Lack of customer service. Unreliable. Inconsistent.

Review Source

VR

Verified Reviewer  
Business Owner  
Retail  
Used the software for: 1-2 years

### "Easy to ise"

May 17, 2023

5.0

Pros

I really liked the training aspect of Zenoti. The support team is great. From start to end everyone was extremely helpful.

Cons

The chat icon on the computer. It was difficult for me to figure out how to send them examples from the work computer.

Reason for choosing ZENOTI

Easy to use

Review Source

VR

Vikas R.  
Director of Operations  
Hospitality  
Used the software for: 2+ years

### "Awesome Software"

April 21, 2021

4.0

The look and feel of Zenoti are awesome, all the available options are user-friendly. Their Zenoti University training modules are very good to train the team members. We had a very good experience with the Zenoti team during the integration. \[SENSITIVE CONTENT HIDDEN\] was very helpful and the response was very quick on the queries. Overall, our team members are very happy with the utilization of the software.

Pros

The membership option is super and very easy to create, sale and redemptions. Now, they have provided the option to change the expiry from the guest profile without any hassle.

Cons

Customer feedback should have more options to write in detail.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Vikas! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

IR

Irfan R.  
Owner  
Retail  
Used the software for: 2+ years

### "Turnkey solution"

October 5, 2022

5.0

It does everything operational to help me focus on my business.

Pros

Ease of appt bookings, reporting and Smart marketing , client communication and engagement and RE-engagement.

Cons

None, the software is a robust soup to nuts

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Too many issues with downtime

Review Source

Response from Zenoti Software

October 7, 2022

Hi Ifran, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we are thrilled to learn that Zenoti's SmartMarketing, reports, and booking features have been a great addition to your business. We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

AM

Alicia M.  
Manager  
Consumer Services  
Used the software for: 1-2 years

### "SuperSalon Review"

November 26, 2021

3.0

It was Wednesday before Thanksgiving. So we was slammed when the POS went down. I called the helpline 1st I got a tech that was not much help. I just hung up and called back because I knew i would get a different tech. I got \[SENSITIVE CONTENT\] and we worked great together. He worked on our POS for hours till we got things figured out and back up running. \[SENSITIVE CONTENT\] probable saved us 150$. Thank you for you \[SENSITIVE CONTENT\]

Pros

\[SENSITIVE CONTENT\] is great It should not be this hard to leave a review

Cons

\[SENSITIVE CONTENT\] is the best tech It should not mater how long my review is

Review Source

JB

Jeff B.  
President  
Consumer Services  
Used the software for: Less than 6 months

### "SuperSalon is not ready for a production release"

June 11, 2017

2.0

I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work. Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.

Pros

The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.

Cons

Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work. I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.

Review Source

PZ

Phil Z.  
Co-Founder & Digital Marketing Director  
  
Used the software for: 1-2 years

### "Has literally everything! Powerful automated marketing amd client relations, easy interface, apps. "

July 18, 2017

5.0

Pros

You have a beautiful dashboard to see appointments for the day/week/month, promo performance, inventory status, revenue and real-time online mentions. Dashboard fully customizable to your preferences. Automation is fabulous. It tracks retail products sold and will send how to use email to cliemt as well as reminder that your product is getting low and sends a promo to come back for another service offering discount. 3 apps one for management, employees and clients/public. Send push notifications, get instant feedback, eliminating a bad review reaching the web. Tracking employee performance for upsell, product usage and any internal metrics you want. Employees can see real-time tips, client reviews, performance between colleagues, status if goals or contests are set by managers but best is they can input client data building profiles to personalize their experience or direct market them. Club members? No problem. Automatically discount or whatever membership provides. Client loyalty options are endless. Thats only half.... Zenoti will be the number one software in a year. They have a huge infusion of investor cash for 2017 and will be the biggest display front and center at ISPA 2017. I used booker, spa soft and others. Not even close. Zenoti comes to your spa or salon and sets it all up. But what you put into it that determines what you're success becomes.

Review Source

eF

emma F.  
CEO  
Cosmetics  
Used the software for: Less than 6 months

### "A comprehensive salon software that meets our business needs."

September 5, 2023

4.0

Overall it has been positive, the extent of learning materials, customer support has been excellent. If I wasn't tech savvy or familiar with other salon software then I do believe it could be more challenging to implement.

Pros

It's breadth and depth of features to help manage and have a comprehensive view of our salons performance and operations along with the ability to customise to our unique needs.

Cons

It's speed in general as well as payment processing - it's slow, despite us having excellent internet speeds. Lag in Zenotipay payouts, daily/24hrs would be preferred from a cash flow perspectiveUI - needs a refresh feels very outdated and not intuitive, hopefully coming soon!

Reason for choosing ZENOTI

It's breadth of features and suitability for us as a salon business

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Needed more comprehensive features to manage growing/expanding business

Review Source

AH

Amanda H.  
owner  
Medical Practice  
Used the software for: 1-2 years

### "great support "

January 15, 2024

5.0

We had amazing support from Colter. Without his action we would be no where with this system.

Pros

the reporting systems and ease of booking for the clients

Cons

the integrations are too high level. We need a proper QBO integration where invoice push through. Its also really difficult to get the system fully functional.

Switched from

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

needed a scalable product with better reporting and inventory management

Review Source

FQ

Furhan Q.  
Medical Director  
Medical Practice  
Used the software for: Less than 6 months

### "robust system"

January 4, 2024

5.0

extremly satisfied. much better than my previous vendor who i stopped using after 1 month.

Pros

I loved how robust and reliable the system is. It can get complex at times but the customer support is strong and reliable.

Cons

I wish it was a little less expensive, but still, the support is robust and makes it worth it.

Alternatives considered

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

Reason for choosing ZENOTI

more reliable name. furthermore, they offered 24 hours of support which i felt was very important to me.

Switched from

[MDWare](https://www.capterra.com/p/114733/MD-Ware-Software/)

very unreliable system. not cloud based. frequently would crash my expensive macbook. furthermore, the support wasn't 24 hours so if i finished work and had a question, i had to wait until the next day to get it done.

Review Source

AS

Abbi S.  
Spa Coordinator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "PRICK'D MedSpa Zenoti Review"

January 8, 2024

5.0

Pros

The tracking is impeccable. Where our business had some struggles with tracking things like memberships, packages and commission reports, Zenoti has made up for that. As well as making our online booking more seamless for our customer, we are still implementing, but it's been a good learning for all of our staff. Our implementation team was amazing, especially \[sensitive content hidden\], who went above and beyond to answer any and all questions we had.

Cons

The implementation took a little longer than expected, but we had a lot of things not in place as a new business. The learning curve with Zenoti was also a little difficult. The training was good, but I think what really made us learn Zenoti, was diving right in and using the system.

Review Source

AG

Amy G.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Supportive Onboarding Team"

October 31, 2022

4.0

Currently we are using Zenoti but so many scenarios are coming up that are in day to day practice and figuring out is cumbersome. Hope that helps.

Pros

Zenoti is a very complex and robust tool, but it is presented as being simple. The trainers that were given were FANTASTIC but did not always understand the scope of our practice. They applied common scenarios when maybe those are not our scenarios (we are not a hair salon for example). Our Project Manager, Janae Morgan, and Product Specialist, Jodie Seymour, were fantastic at doing this and spent countless hours on calls with me to get everything perfect. Having them from the start would have made the data mapping go smoother or have context. Especially as a startup business.

Cons

A site analysis or indepth interview about how we planned to use Zenoti might have been needed to make sure it was a fit or to determine the best route. So when information is asked for - it is given with one mindset but then presented in another. As an end user we are not Zenoti experts so all the data mapping got very complex. We also didn&#39;t realize we were customizing things along the way that now we have to guard and make sure we are not undoing. I really think an onsite trainer is needed. Upfront they said that was no issue but as we progressed that was the only scenario considered.

Review Source

RG

Renee G.  
APRN-CNS  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Hugely disappointed "

December 12, 2023

2.0

Actually the worst experience I’ve had. I never write reviews. But seriously, so disappointed that we made this commitment. I thought they had good potential.

Pros

I liked the potential ability to make the app and software your own, they say they can customize it. But they have huge limits. It’s not what we need and we’re taking a big step back in what we had.

Cons

Not being able to speak to a person easily. You have to leave a message post on a “base camp” or email and then they set up a zoom call at a different time. If we have an issue, we need to be able to talk to someone quickly. The iPhone app of the program is just the worst we’ve ever encountered. The IPad is a little better but you can not easily navigate or get to patient information, pricing, really anything. They say they can fix some of the issues but “it’s projected for next quarter” so how does that help my practice now? And now we’re in a year contract? Oh yeah, and no picture marketing messages - only through 2 way texts, not for mass marketing.

Reason for choosing ZENOTI

They promised to meet all of our requirements and the price was decent.

Switched from

[DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/)

We thought it would make it easier to have all the data in one easy to use program. They offer marketing through your own app as well.

Review Source

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