# Page 13 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 13 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 301-325 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AW

Alyssa W.  
Salon Manager  
Consumer Services  
Used the software for: 1-2 years

### "Great Software"

October 28, 2022

5.0

Pros

Support always available via live chat with the option to contact higher levels of support for larger issues. Very easy to use. Training and onboarding was organized and made the switch as seamless as possible. Lots of reports available to gain insight into your business. Constant support even a year after onboarding.

Cons

Sometimes a language barrier with support reps. Can sometimes take a long time to resolve issues. Need to have knowledge of HTML to use many of the features

Alternatives considered

[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/)

Reason for choosing ZENOTI

Good value for the amount of features.

Review Source

GH

GALILEE H.  
OWNER  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "BEYOND INCREDIBLE!!!"

December 20, 2018

5.0

WORKING WIHT OUR REP HAS MADE OUR LIVES EASY AND STRESS FREE!!!! HE IS SUCH AN ASSET TO SUPERSALON. in the 10 years we have had supersalon he is by far the most knowledgeable tech we have ever worked with and what a blessing that HES THE ONE WE GOT THE DAY OF TRANSITION, RESTORING AND REBOOTING!!! AMAZING:)

Pros

WE WILL ALWAYS REQUEST OUR REP!!!! WOW our computers and software are original from 2009.... they crashed and our rep was our superstar!!! He assisted us in in crazy delicate process and got us back up and running:)!! We have always had wonderful experience with super salon software and are super excited to be using the software and not the 2009 version:)

Cons

perhaps its how we use the software but we would like for the check out process to separate the tickets.... in other words if a client is booked for hair services and spa services whoever takes the client first all the services ring up under that employee..... so we have to remove the spa service entirely, check out the client under the hair stylist, then add the client back to the appt book and check her out again...… also Is there a tab that tells you what each stylist sells for product? in the old version we would have to go thru every transaction and write down each individuals product sales for the month

Review Source

SJ

Sarah J.  
Spa Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Game Changer"

June 3, 2019

5.0

The customer support of setting everything up and managing it to make sure we are “ok”.. I have never experienced anything like it in my entire life. I’ve been working with rep and she has been a blessing with this whole process. I’ve never known anyone to deal with such “stupid questions” it seemed like we had with such grace. We decided against the transfer of data and did everything manually as we went and it really helped with practice using the software. I am so happy my company went ahead with this leap of faith in this software.

Pros

Simplicity and the ease of its use for employees Handles so much grunt work so your life is so much easier at the front desk and management, once everything is set up. It forces your company to stick to the professional way of doing business, in a field that sometimes owners and management can let things slide, from a customer and staff standpoint. The reporting and analytics it’s capable of is unbelievable Once the staff became “used to it” the stresses of management went down tremendously The support from the Zenoti project staff is unmatched. The inventory tracking and ordering is phenomenal.

Cons

As simple as it is for the front desk means as complicated as it is for the back end and management. It sets you up for high reward but it’s so so so so much to get used to in every single detail and aspect. Which can be a bit stressful and time consuming. You can absolutely tell this was a system made for mega corporations and simplified down for regular businesses. It’s not a bad thing it just can lead it to be a bit daunting with the amount of data it requires and gives you, especially if you aren’t used to it. The charting or documentation can be a bit time consuming process, especially going from short handed paper charting.

Review Source

AF

Allen F.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Zenoti review"

March 28, 2024

5.0

Pros

Zenoti stands out as a very feature-rich platform and was the ideal choice for our plastic surgery and medical spa practice. It offers a great blend of modern features seen at spas and traditional EMR functionality. \[sensitive content hidden\]l were truly exceptional in assisting us with the setup of Zenoti. Their responsiveness and assistance at every stage of the process were invaluable. Additionally, their flexibility in scheduling virtual meetings outside of regular business hours was greatly appreciated.

Cons

It currently lacks electronic prescription submission capability; I've been informed that this feature is being developed. Given the extensive range of features, setting up Zenoti requires considerable time and effort. Fortunately, our implementation team guided us through the transition from our previous EMR and scheduling system.

Review Source

PR

Purnima R.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great as a Spa software."

November 19, 2021

5.0

Over we had a great experience.

Pros

The team was able to help out with moving data over from the old software. The support team at Base camp was great. We were worried about transferring appointments as the old software did not give us too many options, but Zenoti team was able to figure out in the background. The POS program is great and we like the abilities to have cards of file for easy checkout and charges.

Cons

The software is a little too complex. Although the features are great the use, it could be more user friendly for people without too much technical background. The training videos were provided too late in the process and felt rushed to complete. Watching the videos before signing up with zenoti would have helped more. Too many options which is great in the long run but very hard to find reports in a short time while running a business.

Review Source

Response from Zenoti Software

November 26, 2021

Thanks for reviewing us on Capterra Purnima! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

AE

Alisa E.  
Clinic Director  
Medical Practice  
Used the software for: 2+ years

### "Great Customer Service!"

December 19, 2022

4.0

It tracks packages well, and I like the custom package option.

Pros

The Customer Service is excellent! \[SENSITIVE CONTENT\] has been an especially invaluable support.

Cons

It could be more straightforward. Less cluttered, so I don't miss important little check boxes in the mess of unnecessary items.

Reason for choosing ZENOTI

Package Tracking

Review Source

KS

Kristine S.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "software review"

August 23, 2023

4.0

It’s ok, some things we really like but other areas are lacking. Too many clicks to get to one area in client profiles, forms, treatment records etc.

Pros

Our onboarding specialist \[sensitive content hidden\] he was very helpful

Cons

Onboarding process, and feel like other softwares are ahead in offerings

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing ZENOTI

Melanie our sales rep said Zenoti was more progressive and could address the things the other programs did not. I found this to be true and false. I don’t like that I had to sign a long contract for a very pricy software which did not meet my expectations.

Review Source

NK

Nagham K.  
Managing Partner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Very smart, complete software"

December 31, 2020

5.0

The overall experience has been great, the support is always prompt and useful. The app is not useful at all for owners and managers. It needs a lot of work and I hope this happens soon as we have signed up with zenoti baring in mind the app as a main plus.

Pros

The system is well integrated and complete. There are certain enhancements I would like to see and I have already mentioned to the team. I hope you keep developing this software constantly.

Cons

When working on a page, clicking back takes you to point zero. When working on merging clients is a nightmare as you cannot type a page number and have to keep clicking until you reach where you have left off. The lack of flexibility on these ends make the work difficult and a lot of time wastage applies.

Switched from

[Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/)

High limitation with a desktop software, old fashioned interface.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Nagham! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

SB

Sandesh B.  
Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Sage Ayurveda Zenoti Review"

March 25, 2022

5.0

The easy to use dashboard features and continuous improvements in enhancing user experience makes Zenoti a very appealing platform

Pros

The UI is easy and employees across all segments are able to understand and implement it within the shortest span of time. The interoperability amongst dashboards is well defined and easy to manage. Overall easy to use end to end processes makes it highly compatible.

Cons

The software is blended as a Spa and allied users, even though the applications are modifed to inculcate Healthcare and Ayurveda Services there is still a scope for improvement in those areas.

Review Source

Response from Zenoti Software

March 29, 2022

Hi Sandesh! Thank you so much for reviewing your experience with Zenoti. We're glad that you feel the UI and dashboard are easy to use and that you've had a pleasant experience with our employees across all segments. It's always our goal to make sure you feel supported in achieving your business goals and we promise to continue being there for you every step of the way!

DR

Debbie R.  
Operations Manager  
Retail  
Used the software for: 2+ years

### "Overall Feed back"

September 24, 2020

4.0

Its' okay....My reports that I need are there usually, it's a seamless fix if there is a problem.... My frustration is with the help desk. There are some AMAZING guys \[SENSITIVE CONTENT HIDDEN\] just a couple. I know I am missing some, it makes a difference when you speak to someone who is well versed in the system!

Pros

I like the ease of use at the retail area. Overall it's simple and we don't seem to have issues with much.

Cons

I don't have an issue with the software. All 9 of our locations have it and it is easy to manage on a daily basis. Actually, when we have issues with something ie freezing/slowing down etc we call the help desk. Depending on who we get the situation seems to always be the same. Someone, tells us we are using the wrong google version. The person will fix it a few days later we have the same issue then call again. Another person tells us the same thing and then "changes" our version again. This has gotten better still frustrating when that is the answer we get....

Review Source

DS

David S.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Zenoti Review"

September 13, 2022

5.0

Overall experience has been positive

Pros

Works well for our Salon. For our POS business it gets the job done

Cons

I can't find any fault with the software. Customer service at times can be tricky especially if a guest is at the register and the computer freezes

Review Source

Response from Zenoti Software

October 7, 2022

Hi David, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we couldn't be happier to hear about your experience thus far. We look forward to our continued partnership!

DS

Diya S.  
Managing Partner  
Hospitality  
Used the software for: 2+ years

### "Amazing Software"

December 13, 2020

5.0

Pros

This program is so easy to use, it has all the correct reports :) The Customer Service is outstanding & very supportive .. This software is very good, Honestly I researched several different platforms before I decided on this one. After using it I feel like I have definitely made the right choice. I shall definitely recommend to my friends and family!

Cons

nothing seriously, everything is just fine!

Review Source

Response from Zenoti Software

March 11, 2021

Thanks for reviewing us on Capterra Diya! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

HB

Hanane B.  
Manager  
Cosmetics  
Used the software for: 2+ years

### "Happy"

September 29, 2021

5.0

Satisfied

Pros

Easy to use and can generate many reports

Cons

Online support. Better to have a number to call. Chat sometimes take too much time to explain the issue. Most of the reports are generated by 6 months only. Should be 12 months

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Hanane! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

JO

James O.  
President  
Consumer Services  
Used the software for: 2+ years

### "Needs Work"

October 11, 2019

3.0

Easy to use but lack of good documentation makes any tweaking difficult as well as making it difficult to utilize any of the existing features because I am afraid to anything.

Pros

It is easy to use for basic processes. Customer service rep was very helpful in getting my new credit card terminal set up.

Cons

If you have a need for anything that is not the basics its very hard to find information on how to change it or even use it. For example if I want to change the online apps call ahead times it takes me several minutes of searching to find the page that I need to make that change. Also the electronic wait time board is useless because it reorders the wait times and customers think the stylists are changing the order. It should be first in first out and it should indicate if its a call ahead and whether they are checked in. I finally removed the wait list because I received so many bad reviews because of it.

Reason for choosing ZENOTI

I don't have an alternative. Regis Mandates it.

Review Source

RR

Ron R.  
owner  
Consumer Services  
Used the software for: 2+ years

### "Good people; bad response time"

May 13, 2020

3.0

Good and bad

Pros

\[SENSITIVE CONTENT HIDDEN\] just helped me through a complete crash of my computer and SSAlon. While I scrambled to find a replacement computer, she patiently worked with me to get SSalon up and running. Her knowledge and skills were amazing. I'm a computer idiot and she never seemed impatient or frustrated with my lack of help.

Cons

When my computer crashed, I, and my computer tech, tried numerous times to contact SSalon with our need for help. He called and was put on waiting for so long that SSalon hung up on him twice! I called and left my number but never was contacted. I finally contacted someone in the Regis corp to vent my frustration before anyone contacted me from SSAlon. Over the years I have defended SSalon's support when other franchisees have made it clear of their dissatisfaction with SSalon but now I am beginning to understand some of their concerns.

Reason for choosing ZENOTI

I had to. Regis required me to.

Review Source

RJ

Raveen J.  
Founder and Clinic Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great Program - Excellent Customer Service"

September 8, 2023

5.0

Overall, this is an excellent program and well worth the investment. We researched all major software available and we're very happy with the purchase.

Pros

The implementation and support teams are phenomenal - the best I've dealt with.

Cons

There's a lot to learn, which is fine. Some aspects are quite literal and can be time consuming to update.A more modern user interface in the booking menu would be welcome.

Review Source

sL

sara L.  
Owner  
Medical Practice  
Used the software for: 6-12 months

### "Zenoti Review "

January 29, 2024

5.0

Pros

Ability to review more reports, great marketing aspect, fantastic customer support

Cons

As it is a more intelligent system it does make it a bit more complex to learn, some of the wording isn't easy to navigate.

Switched from

[Timely](https://www.capterra.com/p/142756/Timely/)

Needed a better support system and a smarter system

Review Source

Response from Zenoti Software

February 27, 2024

Hi Sara, Thank you so much for sharing your positive experience with our software. We're thrilled to hear that you're happy with the service and support you've received. If there's anything we can do to further enhance your experience or if you need any assistance, please don't hesitate to reach out. Best, The Zenoti Team

tC

teresa C.  
pesquisadora  
Research  
Used the software for: Less than 6 months

### " I recommend zanoti"

October 6, 2023

5.0

So far I've only had good experiences, I haven't had any complaints with the system yet.

Pros

Efficient Management, Advanced Scheduling, Customer Database, Helps create detailed customer profiles, Automated Reminders and Confirmations, Reduce missed appointments through automated reminders and confirmations, improving the establishment's efficiency and revenue. Integrates with payment, payroll and accounting systems, facilitating financial management. Offers advanced reporting and analytics capabilities that help salon and spa owners make informed decisions.

Cons

Zenoti software is paid, which can be a hindrance for small businesses or smaller salons.

Review Source

VN

Venkatachalam N.  
Finance Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use Software "

June 19, 2019

5.0

Aparna has been great support in helping us adopting to Zenoti new features & realizing true potential of the software..Great team to be associated with... Using Zenoti has benefited our business in getting live reports, reduce errors. Helps us access our business with ease from any where in a secured way.

Pros

Appointment management features, CRM, Feedback, Zenoti Therapist App: is really useful, we use for below functionality: - Employees can see their business - Get notifications on client check-in - they can see their appointments - they can check-in and check-out their attendance through their phone - Geo-fencing feature really helps in making sure employees don't access the data outside center premises, which is the primary requirement of our business. Zenoti Plutus integration: Payment integration activated & successfully using for all the centers with card paymenst completely automated.

Cons

Inventory reports for accounting purpose is not according to convention.

Review Source

RS

Rachna S.  
Head of Technology and Solutions  
  
Used the software for: 2+ years

### "Best software to manage Franchise Model Business"

April 12, 2018

5.0

Pros

We are a 45+ outlets chain using Zenoti since March 2014. We have seen significant improvement across multiple areas after we started using Zenoti platform. I love the following features in particular. - Feedback: Negative feedback on social media platforms has been reduced by almost 40%. - Memberships: 20% of our clients are enrolled in membership programs. - Marketing: Campaign led sales have increased by 2%. - Mobile App: Franchisee owners can see their business real time at any time of the day without having to login using a laptop. This is a huge win for franchise owners. - Appointment Book: we track all future appointments in Zenoti. This has completely taken away manual booking process. - Role permissions: After implementing this feature, Centre managers are now only allowed to look at financial data that they are supposed to look at. This helps us control cash pilferage.

Cons

None so far. We are quite happy with the Zenoti cloud platform

Review Source

MA

Marie A.  
CEO  
Consumer Services  
Used the software for: I used a free trial

### "WORST EXPERIENCE Everrrrrr"

July 21, 2022

1.0

Never had a worse experience with any company! It is more pleasant waiting at the DMV in line for hours than dealing with these people!! RUNNNN fast if you're considering working with them!

Pros

NOTHING! They talk a big game a d have nothing to back it up! The most unreliable customer service I have ever dealt with in my life! Rep takes 3 weeks to respond, customer service never gets anyone to call you back until you tell them to cancel your service, then you will get emails from 5 different people non of them have any solutions or answers!

Cons

Worst service! They are literally worthless!! I made calls to customer service every day for 6 days straight and they told me someone would reach out.... if I ran my business like that I would be filing bankruptcy!

Reason for choosing ZENOTI

seemed like the best product out there

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Thankfully I never had the chance to fully close out my Vagaro account and am still using that until I find the next best thing.

Review Source

IA

Ibrahim A.  
CEO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "The best things in life are not free!"

June 24, 2021

5.0

It was amazing with lots of people working to help us get to our goals.

Pros

Amazing team, lots of support, especially we had to go through the pandemic and lots of starting and stopping.

Cons

The option to work with other booking softwares to win their clients over.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Ibrahim! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

UK

Uroosa K.  
General Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Cost effective and and user friendly"

December 22, 2020

4.0

good

Pros

User Friendly, easy access to reports, and good for operational use.

Cons

Expensive and added cost for each user, does not support HR and Finance integration and can't generate more than 6 months data at a time.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for sharing this feedback Uroosa. We are very sorry that your experience did not match your expectations. We are committed to providing our customers the best support services and this should not have happened. The issue has been communicated to the respective teams and they will look into it on priority. Please connect with our Customer success team in this regard and we request you to please provide all details related to this issue for us to find the best possible solution. Your feedback helps us get better and we assure you to improve on our support and services going forward.

RV

Raymundo V.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Mostly commentary with my experience with the implementation team"

August 24, 2021

4.0

I would say that the experience has been overwhelmingly positive. A very involved process and painful at times due to the intensity of what is required to get things set-up. I fear that the software may be too advanced for my very small and very new business, but I look forward to discovering the many features of this extensive software and finding new ways to make this improve my business. The team, \[SENSITIVE CONTENT\]. in particular has been incredibly helpful and patient with me along the way.

Pros

I'm still new to using this software so that's hard to say. I'm happy with the unique offering of memberships which serves my business' needs.

Cons

Again, I'm very new to this software, but the design for email notifications is not intuitive and looks quite basic. Emails can be powerful marketing tools and unfortunately I don't know if I'd read my own newsletter if I saw it.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Raymundo! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

CN

Craig N.  
  
Retail  
Used the software for: Less than 6 months

### "Working with SuperSalon to resolve BrightSign network issues."

July 28, 2016

5.0

I worked with Arik Trejos to resolve issues we had with the BrightSign unit at Supercuts. The interesting part was this never worked from the time the store opened about six weeks ago. As such, things has changed in the environment and when I was brought in, they were looking for someone to figure out what was happening. I ended up figuring out that someone programmed the Brightsign unit on a different IP subnet than they did for everything else on the network. Through working with Arik Trejos, he had to try multiple adjustments to the configuration, including doing a factory default. The USB thumb drive had to be unplugged from the BrightSign and into the POS computer about eight different times in order to finally get this working. Arik did a really nice job, was very helpful and went out of his way to resolve our problem. We wouldn't have been able to get this working without him.

Pros

Once the BrightSign is setup correctly and linked to the POS system, it just worked. I tested the application on my iPhone and verified the screen updates the waiting list as it should. In addition, the news feed scrolls along the bottom.

Cons

The staff who came and did the in-store implementation most likely screwed up the install by programming the IP address incorrectly. I realize they needed the store to be linked up to the online application that facilitates online check-ins. Still though, I would think when Supersalon installed the POS system they would have a process to test the functionality of manually queuing up a few customers and seeing if they showed up on the waiting list screen, powered by BrightSign. Due to them not doing this, we had to spend hours on the phone with support, multiple times, before this was resolved. The fact that it never worked to begin with is troubling and hopefully this will raise awareness to the person responsible for the in-store installs so they can do a better job in the future.

Review Source

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