# Page 14 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 14 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 326-350 of 1250 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MM

Michael M.  
Owner  
  
Used the software for:

### "We have been using the software for a year and we are very busy salon."

March 15, 2016

4.0

Pros Excellent reporting - Everyday day it seems like we find a new report we like. If your coming from another software I think your going to like SuperSalon reporting. You can run a report on just about anything you like. Easy to use for Stylist and Barbers - We love that a lot stylist or barbers already know the system so little training is needed. Even when they don't know the system we have them up and running in no time. This saves a lot money in training. Customer Service- is outstanding coming from Salon Iris where they never answered the phone. SuperSalon has always got back to us right way. Kory Lamme our favorite tech has always followed up with us and let us know what our status been on our tickets. It's nice knowing that your ticking is being worked on and getting status updates gives us a piece of mind. Added bonus a lot of new hires will already know your system so little training is needed. We needed a Software that could handle both walk-ins and appointments at high volume and SuperSalon meets those needs. Our customers love the Salon Check-in and the Online-Checkin I am so glad Jennifer Teague talked me into getting Salon Check-in when we first started it was the best investment ever. I also like that Jennifer still keeps in touch with us. Cons- The system does has some software bugs and the customers services has always been outstanding but instead of adding new features it would be nice if they would correct the bugs they have. Example of bug we have anyone can open a cash drawer with out entering password. (makes it easy for theft) We have been trying to get the permissions fixed for over year now. Our problem may be isolated problem but I want you to know major repairs move slow. Our problem is not a system wide issue but I wanted to show example so you understand things can move slow. After using the software for over a year overall we are happy with it. We are about to open up more stores we have looked at other software companies but their is nothing that even comes close to compare with it and we feel confident that SuperSalon will be able to handle our growth.. Also I know SuperSalon will get our bugs fixed. My wife is a senior web developer so we understand the process it just takes time. And when you have great customer service from Kory Lamme and Jennifer Teague our sales associate that goes long way and so we can handle the growing pains to a point. They need more Senior Developers

Review Source

CB

Crystal B.  
owner  
Consumer Services  
Used the software for: 2+ years

### "INEFFICIENT & No Call back after getting hung up on"

August 5, 2020

2.0

Technical Support does not save credit card processing information. Each time they say its saved and they lie. I have to call Vantiv and prolong the process each everytime I have procesing issues. They always say its just this location we don't have the info for which is not true. Each location they never have the token id, serial number or access code for. After on hold for 15 mins. A lady answered the phone today. I was on the call with her for 35 minutes. She said she had to call Vantiv, I advised her two weeks ago I went through all this and you guys had the info. She said they don't she needed to call. The remote access disconnected, the call disconnected. And no call back was given. So basically almost 2 hours was spent trying to process payments. They don't even have record of my merchant number on file.

Pros

split tips with multiple technicians Online booking Quick Sale feature

Cons

Tech Support and the slow response. The cost to upgrade. No multiple location savings. To many selections needed to ring out a customer Online booking is confusing

Review Source

MM

Mike M.  
Owner  
Retail  
Used the software for: 2+ years

### "Supercuts Review"

January 31, 2020

2.0

Definitely has some glitches but if you just need to check guests in, service them and check them out it works OK. Support is OK, once you get in touch with someone. First level support can be a little thin but I suppose everyone starts somewhere. Next level is pretty good but difficult to contact

Pros

Seems to more or less work. It's not much of an issue since our franchiser mandates the use of SuperSalon. I am guessing he doesn't use it much!

Cons

Not very flexible for the average user and not easily configured. There are a multitude of options that can be selected but very little information about how they interact with the operation of the system. It is clearly written on an old platform and has suffered from years of additions and patches. It's time for a rewrite in a newer platform. Some templates laid out for specific industries that address, security, customer interactions and usability would be very helpful.

Review Source

EM

Emily M.  
Chief Operating Officer  
Medical Practice  
Used the software for: Less than 6 months

### "Medical Spa software"

December 22, 2021

5.0

So far, Zenoti is a step above Nextech. It is much more in line with what we need for the Medical Spa business.

Pros

The customer service while implementing the software was incredible. I like the ability to customize the settings, and the patient facing website and app is beautiful and user friendly.

Cons

There are some features that are very important to us that we have had trouble finding in Zenoti, and making edits to the HTML coding of forms is expensive and time consuming.

Review Source

Response from Zenoti Software

December 29, 2021

Thank you for reviewing us on Capterra Emily! It is great to hear about your positive experience with Zenoti and that we've been able to help you achieve success for your medspa. We value your partnership and can't wait to continue to drive your business forward together. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

kA

kory A.  
President  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Converting onto Zenoti"

December 20, 2023

5.0

Absolutely incredible. \[sensitive content hidden\]on the Senior Enterprise Project Management team were extremely knowledgable and communicative with us and our entire team. \[sensitive content hidden\] on the Senior Management Implementation team were always available in helping with any needs of our team.

Pros

The capabilities far outweigh the competition-lead management, booking, inventory management. \[sensitive content hidden\] on the Senior Enterprise Project Management team were among the best to deal with in my 25 years of being in the wellness industry.

Cons

There was nothing to my disliking. The system fits our needs 100%.

Review Source

VW

Victoria W.  
Business Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Skin Deep Rejuvenation Center Reveiw"

September 6, 2023

5.0

Keeping cards on file, running monthly membership charges, clocking in and out for employees, online gift cards, charging deposits for online bookings.

Pros

I enjoy the easy to use features that are associated this program.

Cons

I think that there needs to be an easier way to associate cost of goods with services. That would be a great fix for the program.

Review Source

SK

Sandy K.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Digital sign boards on Supersalon"

August 15, 2021

4.0

The customer service from \[SENSITIVE CONTENT\] in this department is outstanding. He is there to walk you through set up, to work through any issues that arise,; he really cares that i get this working on my time frame and will even take his off time, if needed to get it done. Also once you are implementing the software, he will help to create and add images as needed, way after the initial set up is done! He is impressive and a pleasure to work with.

Pros

Love how professional a look it gives to the salon! Also the ability to focus on and communicate to guests different services, retail promos, and our rewards program.

Cons

Initial cost investment is not inexpensive. You have to get the Tv and mount (hardware) then buy the system

Review Source

Danica B.  
Project Manager  
  
Used the software for: 1-2 years

### "Brilliant software that will change your business with excellent support "

May 3, 2018

5.0

Too many to list! Do yourself a favour and get it!

Pros

This software is like a 5 in one solution and ensures you have everything in one place with a consolidated view of your business. Cloud-based and supports multiple locations and business units with build in inventory, loyalty and customer and employee apps. The support team are exceptional and always go above and beyond to assist you. We switched our 16 locations in one night with no downtime.

Cons

There are no cons with the software - internally you have to manage the change but the Zenoti support team take you through the process and hold your hand so it's a seamless process.

Review Source

EC

Emily C.  
VP of Site Launch  
Alternative Medicine  
Used the software for: Less than 6 months

### "Onboarding Review"

December 21, 2023

5.0

We had a fantastic onboarding/transition experience due to an extremely dedicated and skillful project management team.

Pros

We had an incredible project management team! \[sensitive content hidden\], have been a pleasure to work with and have provided an outstanding experience.

Cons

We have had a great transition thus far! One item, specific to our company, that has been difficult is scheduling telehealth providers. We have several providers with one set schedule. Adding this to several locations was time-consuming but doable.

Reason for choosing ZENOTI

Zenoti offers an all-in-one solution for our locations.

Switched from

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[ClubReady](https://www.capterra.com/p/104884/ClubReady/)

Both systems lack the capabilities we would like to have for all of our locations. Zenoti is an all-in-one solution.

Review Source

CS

Cody S.  
Accounts Manager  
Cosmetics  
Used the software for: Less than 6 months

### "Don't Waste Your Time"

December 15, 2020

2.0

We used this software for a handful of months when our previous software for scheduling clients was continually failing us. Zenoti did not fix this problem in the slightest. It promised the ability to customize to our needs, which it never delivered on, and we ultimately switched back to our original booking software.

Pros

The software allowed you to schedule people for services...and take notes. I have nothing else good to say, but there's a character minimum.

Cons

The software for being deployed in 2017-2018, operated like someone brand new to coding in 2004 had created it. It was not intuitive to use, what you thought would click one way would drag a different way. Notes were not organized, and the aesthetic of it all reminded me of throwing up a Thanksgiving dinner.

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Booker was often undergoing maintenance, and often had periods of unexpected "down time" which caused huge hiccups for our business flow.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for sharing this feedback Cody. We are very sorry that your experience did not match your expectations. We are committed to providing our customers the best support services and this should not have happened. The issue has been communicated to the respective teams and they will look into it on priority. Please connect with our Customer success team in this regard and we request you to please provide all details related to this issue for us to find the best possible solution. Your feedback helps us get better and we assure you to improve on our support and services going forward.

RS

Reshma S.  
Proprietor  
Cosmetics  
Used the software for: 6-12 months

### "What we think we get from Zenoti"

August 9, 2022

5.0

the team is very polite and helpfull, also complete information avalable

Pros

the complete data of our reirement to run the settled bussiness

Cons

find the softwear expensive comparatively , as many options are available in the market

Reason for choosing ZENOTI

Zenoti i know since very long as it was in Enrich

Review Source

Response from Zenoti Software

September 26, 2022

Hi Reshma, thank you so much for taking the time to review your experience with Zenoti! We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

SY

Samantha Y.  
Chief Operations Officer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Jonathon Khoi Nail Spa"

May 18, 2023

5.0

Pros

Zenoti makes everything so easy! Training our front desk staff takes half the time it used to.

Cons

I don't have any cons with Zentoti. There is so much information you can learn with this software it takes a while to get a grasp on everything but it is so much better than other software systems we have used in the past.

Review Source

KJ

Karan J.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great Solution for Salons and Spa"

September 12, 2022

5.0

We have a great experience.

Pros

\- Configuration - Help option - Diversity - Dynamic, Can suit each type of salon

Cons

\- System works sometimes slows - Lags create double entry - Audit trail is missing a few places

Reason for choosing ZENOTI

Because of Inventory management.

Review Source

Response from Zenoti Software

October 7, 2022

Hi Karan, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we are thrilled to learn that Zenoti has been a great solution for your salon. We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

Erica M.  
Director of Human Resources and Administration  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love this Company!!"

October 10, 2018

5.0

My overall experience with Zenoti is a pleasant one. I think you can tell by my pro's for this company just how much they are loved by each of their clients. Super proud to be a Zenoti user.

Pros

I love that the system is so quick to respond. Any question you have, any time of the day, they respond immediately. Its incredibly convenient and helpful. They have excellent customer service which I favor so much. They are reliable, transparent and super informative.

Cons

Nothing. They are excellent at what they do.

Review Source

ST

Sandra T.  
spa manager  
Consumer Services  
Used the software for: Less than 6 months

### "Great Customer service!"

December 21, 2021

5.0

Zenoti is a great software program that has many capabilities to fit your business. I loved the onboarding process, the training from Zenoti University is stupendous. The 24/7 support team is very helpful also.

Pros

This software is very detailed oriented and great for KPI and CMR. The team behind it is very supportive and easy to reach.

Cons

Certain aspects of the set ups are very specific so you will need to spend the time to complete it but \[SENSITIVE CONTENT\] were amazing in helping us to speed the process.

Reason for choosing ZENOTI

It was chosen by my VP.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Looking for a better product.

Review Source

Response from Zenoti Software

December 27, 2021

Thank you for reviewing us on Capterra Sandra! It is great to hear about your positive experience with Zenoti and that we've been able to help you achieve success for your spa. We value your partnership and can't wait to continue to drive your business forward together. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

MB

Michele B.  
Owner  
Individual & Family Services  
Used the software for: 1-2 years

### "Zenoti is an integral part of our salon"

December 19, 2022

5.0

It seemed like too much at first. The training we've been getting from Zenoti has been great. They are very supportive and have patience with us. We have grown to love using Zenoti in our salon.

Pros

The appointment book is easy to use and keeps us on track. The ability to shift between appointments and walk-ins is great for our salon.

Cons

I'm still getting use to the product inventory feature with audits and reconciliations. I didn't like it but I'm getting used to it.

Review Source

VP

Victoria P.  
Pilates Instructor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Amazing Software: Zenoti!"

February 8, 2023

4.0

Overall, Zenoti is an excellent software that can help businesses in the beauty and wellness industry manage their operations more efficiently. It is very comprehensive and feature-rich, and it makes it easy to track data and make better decisions.

Pros

Zenoti is an incredibly comprehensive and user-friendly software for managing businesses in the beauty and wellness industry. It is a great tool for managing customers, staff, and finances in one place. It also makes it easy to track and analyze data in order to make better decisions and grow the business.

Cons

Zenoti can be a bit overwhelming to learn at first, as there are a lot of features to understand and it takes some time to get acclimated. Additionally, some of the features can be a bit slow to load or buggy at times.

Review Source

BM

Brandy M.  
Owner/RN  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great software product "

September 30, 2022

5.0

I have been using Zenoti since opening my medispa in 2018. The software is very easy to navigate, incredibly reliable and clients always compliment the reminders they receive. I am a small side business so I do not have nor do I want a ton of new clients but their customer service is always reaching out to see how they can better serve me as well as assist in marketing to increase clients; not a feature I need but very cool that they are there to help if the time comes. Would not hesitate recommending Zenoti.

Pros

Easy scheduling and payment processing.

Cons

Cost is a bit more than I would like for a small business like mine.

Review Source

Response from Zenoti Software

October 7, 2022

Hi Brandy, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we are thrilled to learn that our team has gone above and beyond to support you every step of the way. We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

nF

nardeen F.  
owner  
Consumer Services  
Used the software for: Less than 6 months

### "worst customer service ever "

February 15, 2024

1.0

Cons

i wish there was no star option. i was charged 800$ when i signed the contract and i was promised that my data implantation will take 2 weeks and i will go live. 2 months went by, and nothing was done. when i finally said i don't want their service and i will keep my current booking system they emailed me apologizing and offering 2 months free, when i refused and insisted on terminating, they refused to refund my 800$. stay away.

Review Source

Response from Zenoti Software

February 27, 2024

Hi Nardeen, thank you for taking a few minutes to review your experience with Zenoti. We regret to hear about the delay in your implementation and the subsequent issues regarding termination of service. The length of time and the communication you described do not reflect the transparency and efficiency that we aim to provide to our customers. We understand our team has reached out to offer support and achieve a resolution that feels fair to you. Your feedback helps us get better, and we are committed to improving on our support and services going forward.

KT

Katherine T.  
Owner and Operator  
Hospitality  
Used the software for: 1-2 years

### "Happy with how zenoti has supported on going support for our business. "

November 1, 2023

5.0

It’s been a great experience other than the above mentioned.

Pros

If we needed help a real person was there to assist.

Cons

There were some payment issues in the beginning and we were not receiving our money earned.

Review Source

RF

Rick F.  
Commercial Director  
Consumer Services  
Used the software for: Less than 6 months

### "Incredibly Simple but Does Everything you Need"

March 25, 2021

5.0

As Zenoti took over the company that supplied our previous salon software, initially the feeling was that our hands were pretty much tied and we didn't have a lot of choice in the matter. After training, setting up and dealing with various departments in Zenoti our current feeling is that this was the best move we have ever made!

Pros

After having had four salon software systems this, is without a doubt, the most practical and straight forward. It appears that the person that wrote the system has actually been involved in running a salon! Equally impressive has been the training - not only Zenoti University which allows everyone in the salon to go at their own pace and level but the face to face follow up which has been outstanding!

Cons

American date layout can be frustrating and confusing

Alternatives considered

[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)

Reason for choosing ZENOTI

Ease of transferring data

Switched from

[SALONGENIUS](https://www.capterra.com/p/44588/SALONGENIUS/)

They were taken over by Zenoti

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Rick! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

JT

Jane T.  
DIrector  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Positive Move"

January 21, 2023

5.0

Switching from our previous software provider of 15 years, the intial learning curve was hard, but with the great support from Zenoti and our dedicated support manager, we have found their cloud based software provides everything we need to run our business.

Pros

Zenoti smart marketing has helped us maintain regular communicatoin with our guests, we have found this invaluable for lost guests and using this has increased our revenue

Cons

There isn't much to dislike, the only point but a positive one is that the software has so much too offer, that its hard to take it all on board and put into practice in one go.

Review Source

JF

Jenner F.  
CEO  
Cosmetics  
Used the software for: 1-2 years

### "Fairly Happy"

April 13, 2020

4.0

Consistency within the 12 locations.

Pros

That I can log in from anywhere and use it. I like that it is mobile. I like the back end for multi salon owners. I also like that they are willing to listen to our needs and implement. That alone does build respect/trust for Zenoti.

Cons

The learning curve and ability that we had implementing. It wasn't as easy of a transition as I had hoped. We have a fairly specific coaching program with detailed benchmarks and we are not able to provide coaching on the same numbers. Also, we thought it would be less expensive than the other companies we used.

Reason for choosing ZENOTI

Mobile capabilities. Geofencing.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Jenner! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

KH

Keturah H.  
Executive assistant to the Rabbi  
Religious Institutions  
Used the software for: 2+ years

### "good management tool for the Spa industry "

April 26, 2023

5.0

it integrated well with the spa appointment setting and keeping up with associated data.

Pros

It was a great way to schedule clients and keep notes. It was helpful that we could remotely access the system

Cons

No real complaints it served its purpose well

Review Source

DA

David A.  
President  
Retail  
Used the software for: 2+ years

### "Powerful Software for Salons & Barbershops"

October 17, 2019

4.0

So far, we're very satisfied with SuperSalon and support has been incredible. I normally just shoot them an email if I have an issue and the ALWAYS resolve it quickly.

Pros

I love the power and flexibility of this software as it gives me EVERYTHING I need to run and manage my business. With iOffice, I can see what any of my stores are doing at a moments notice and the software gives me the tools I need to improve customer service, and reduce loss. We've used SuperSalon for over a decade and I can't imagine running my shops without it.

Cons

The software can, at times, be non-intuitive and it can take some digging to figure things out. The interface looks a bit dated as well. That said, I can't recall a time where I needed the software to do something it wouldn't and a quick message to support usually helps me find what I need quickly.

Review Source

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