# Page 15 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 15 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 351-375 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

eM

emma M.  
Manager  
Cosmetics  
Used the software for: Less than 6 months

### "Great onboarding & migration- Loving the customer app"

August 6, 2021

5.0

Great! extremely rapid responses to queries. Sayee & Maneesh from the migration team have been extremely helpful and knowledgeable about every process making the migration as simple as possible

Pros

Online booking & App integrations. Great work flow and visual- very simple and user friendly

Cons

work flow of booking system a little slow. However it is still new and not used to all the functions yet

Switched from

[Merlin](https://www.capterra.com/p/59171/Merlin-X2/)

To enjoy more online features- and customer APP

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Emma! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

VR

Verified Reviewer  
Civil Engineer  
Design  
Used the software for: 2+ years

### "multiple technical issue"

November 24, 2018

1.0

Our executive was great with his customer service. I appreciate his help.

Pros

one of the good thing about the software is that, it is very easy to use.

Cons

The software has multiple problems including connectivity, lag time, and internal software issues as well. It is very hard for the software to be compatible with newer version of windows. As far as my knowledge goes, the software should be compatible with newer version of windows.

Review Source

KÅ

Kine Å.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great system"

August 10, 2021

5.0

We got a tailored booking system for our salon

Pros

What I like most is all the possibilities it gives us in variations of how we like our clients to be able to book their appointment online. Since we share clients between employees, it is critical that clients cannot f.ex book a haircut before the color is finished. This was a big problem to sort out with other systems we have been dealing with! It feels like it’s tailored for our needs!

Cons

Compared to our old system, it takes mor time to actually book an appointment in the reception. To many features before the appointment is saved. Maby just something to get used to;)

Reason for choosing ZENOTI

They could not provide the details in the booking that we needed for our day to run smoothly!

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Kine! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

SR

Sharmila R.  
Manager-Operations and Mobilization  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Zenoti Insight"

August 7, 2023

4.0

Pros

Overall a good software easy to navigate while booking appointments.

Cons

After the changes that Zenoti underwent in the last few months. Navigating is becoming a bit difficult, lot of reports take time to access from backend since then.

Review Source

CB

Conor B.  
Manager  
Cosmetics  
Used the software for: 6-12 months

### "Great Support team"

November 4, 2021

5.0

Support has been very pleasant to work with

Pros

Fairly easy to use and back end reporting is decent.

Cons

Complexity of some of the features, marketing CRM is not so easy to use and requires HTML coding; other limiting factors in developing memberships and reports - system is fairly rigid. Mobile app and online booking isn't great.

Review Source

Response from Zenoti Software

November 25, 2021

Thanks for reviewing us on Capterra Conor! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

kM

keely M.  
nurse/ director / owner  
Medical Practice  
Used the software for: 6-12 months

### "helpful software "

October 25, 2023

5.0

helpful, approachable friendly

Pros

the amounts of reporting elementspayment and pre payments online booking

Cons

before and after images distorted when you put them side by side, from the images its not clear when they were taken so hard to know which is before and after until you open the image, the photos are not in any order. I DO not like the prescription set up.

Alternatives considered

[Calendly](https://www.capterra.com/p/148036/Calendly/)

Reason for choosing ZENOTI

better resources

Review Source

KP

Karthik P.  
owner  
Cosmetics  
Used the software for: I used a free trial

### "Best Software for Clinics"

October 9, 2021

5.0

this software is perfect for clinics and salons,

Pros

Yes it is user friendly, easy to use, initially it took time to understand but later it is good,

Cons

few integrations were difficult, some times there wont be a technical guys in every place, although they provide all the steps perfectly, it is difficult to do it ( ex: to create a IOS developer account for us)

Switched from

[Salonist](https://www.capterra.com/p/239848/Salonist/)

Zenoti has Better features, and it is easy for our employs and clients to use and track there status.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Karthik! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

KV

Kayla V.  
Operations Coordinator/Marketing Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Beyond happy with the switch to Zenoti"

July 13, 2021

5.0

Completely happy and satisfied with the software! The experience to switch from one software to the next, seemed at first like a long complicated process, however, Zenoti has made the transitiion seemless.

Pros

This was a critical switch for our team, as we are expanding, we needed to have a software that was fully adaptable and could keep us up to speed with multiple features/functions.

Cons

This is a complex software. So it does require extensive training, which is provided during the implentation process.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Kayla! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

LA

Lavey A.  
Manager  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "Zenoti "

September 23, 2022

5.0

Pros

Love the availability of agents. Good to know we can always access soemone

Cons

Could be easier to ring up without multiple steps.

Review Source

Response from Zenoti Software

October 7, 2022

Hi Lavey, thank you so much for taking the time to review your experience with Zenoti! We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

LJ

Laila J.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Best EMR, the last you will ever need. "

December 31, 2021

5.0

A++ you get what you pay for. The entire team goes out of their way to help you and hold your hand the entire step of the way. Really quite incredible. Definitely exceeded my already high expectations.

Pros

The company really goes out of the way to make the product perfect for your unique businesses needs.

Cons

Nothing really significant. I would like the ability to upload client records (paper forms), whether or not they are associated with a service.

Reason for choosing ZENOTI

More features and customizing

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

The others were too limiting for our growing practice with lots of services

Review Source

Response from Zenoti Software

January 3, 2022

Thank you for reviewing us on Capterra, Laila! It is great to hear about your positive experience with Zenoti and that we've been able to help you achieve success. We value your partnership and can't wait to continue to drive your business forward together. Please do not hesitate to share any other feedback you have in the future. Thanks for being an advocate for Zenoti!

HT

Hangi T.  
Director  
Medical Practice  
Used the software for: 2+ years

### "Sophisticated Software"

April 20, 2020

4.0

Satisfied

Pros

Simple and easy software to use. It is online base so we can see appointments and detailed reports anywhere anytime. It helps to manage clients database, such as track and analyze information about our clients including personal data, treatments and purchases history, and clients special requests. Also has mobile app feature so clients can make online booking and choose their preferred therapist.

Cons

We like CMA v.2 the least. CMA v1 is better.

Review Source

Response from Zenoti Software

June 3, 2020

Thanks for reviewing us on Capterra Hangi! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

SS

Sam S.  
President  
Medical Practice  
Used the software for: 1-2 years

### "Zenoti is great "

October 26, 2023

5.0

Zenoti solved many operational challenges we had

Pros

The software is amazing and have many features, but for us what we love about zenoti the most is the customer service we get from our team.

Cons

There are none, I can’t think of anything to complain about

Reason for choosing ZENOTI

Better repetition

Review Source

MB

Melissa B.  
Owner/Operator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Zenoti has ALL the features !!!"

April 17, 2020

5.0

The teams assigned to me were very polite, patient and of great assistance.

Pros

We had been researching software to manage our spa memberships and Zenoti has all the features we were looking for, plus more. Our team loves the ease and flexibility of the appointment set up and customer checkout. The system tracks all types of client series, loyalty points, and a variety of memberships. Plus the client can access their own account and see their past history and points. Zenoti has brought more ease and functionality into our business, for the management and the staff alike.

Cons

Since our company wasn't set up in spreadsheets prior, to Zenoti, and not being a tech savvy person by nature, I did find the transferring of info a bit time consuming. However, if I can do it then anyone can :) and it's worth it!

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Square didn't have Membership options that were a necessity for the direction our company was heading.

Review Source

Response from Zenoti Software

April 29, 2020

Thanks for reviewing us on Capterra Melissa! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

PM

Purneet M.  
Manager - Marketing  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good Experience !"

November 22, 2018

4.0

Pros

Zenoti has been a good a support partner to our salon business, the POS solution has helped us streamline the appointment schedule and use their marketing tools to promote the offers/promos. Always On: is a good automated tool to remind clients who are due for their services/memberships without manually calling or communicating to them with the help of Campaigns which easy and simple format and effective tool to retain lapsed clients – we have recently started using this and we will hope to reap benefits. Marketing Campaign have been simple but effective tools to track effectiveness offers and promotions hassle free and report easily to know efficacy for promotional ideas. Reporting: Reports are quite well knit and gives required information in a nutshell which initially does take some time to understand.

Cons

It is a little expensive on the pocket for smaller business units with limited features.

Review Source

Response from Zenoti Software

November 27, 2018

Thanks for taking time to share your positive experience Purneet.

AS

Alexandra S.  
Front Desk Manager  
Medical Practice  
Used the software for: Less than 6 months

### "User friendly and always available for suppory"

October 12, 2023

5.0

Pros

I love that everything we need is implemented from the Zenoti system. I have used quite a few systems in the past and we needed to create our own external documents to be sent through our e-mail etc. With Zenoti everything can be done within and it's most definitely much easier.

Cons

I wouldn't say there is much that I dislike. Of course when learning a new system it is normal to come across difficulties but the wonderful thing is that Zenoti has supported us at 100% along the way. Our daily meetings with \[sensitive content hidden\] have been so helpful and he has always gone the extra mile to find solutions to our issues. Let's just say, we have never had any problems finding help!

Review Source

AV

Alizabeth V.  
CEO  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Absolutely love Zenoti and everything they offer! "

September 28, 2021

5.0

The team I worked with are fantastic at Zenoti. They are extremely helpful and when I need clarification or something corrected it was handled very efficiently.

Pros

The training has been extremely helpful/ beneficial for using a new software. I have used others in the past and there was zero training and I had to figure everything out by myself which I am capable of doing, however time is money and it takes a lot more time to try and figure it out yourself.

Cons

At this time I honestly don't have a con. We are still new to the system however everything we have done has been amazing thus far.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Alizabeth! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

Andy R.  
Team / Business Building / Insurance Sales Process  
Human Resources  
Used the software for: 2+ years

### "Vendition Process With a new neophyte franchisee"

January 22, 2019

5.0

Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,

Pros

The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The transitioning SuperSalon has been nothing short of incredible - every machine has come up on time - Outstanding Job

Cons

Connecting The Brother Printer has been difficulyn

Review Source

NC

Nisha C.  
Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Seamless Scheduling with Outstanding Support"

November 16, 2023

4.0

Pros

The user-friendliness of this scheduling service has been a breath of fresh air for our team. The intuitive interface simplifies the scheduling process, allowing us to efficiently coordinate appointments, allocate resources, and manage staff schedules with ease. The platform's design reflects a deep understanding of the unique needs of a med spa environment, making it a valuable asset for our daily operations. What truly sets this scheduling service apart is the exceptional support provided by the product specialist, \[sensitive content hidden\]. As an administrator, having a dedicated point of contact for technical assistance is invaluable, and \[sensitive content hidden\] has proven to be an absolute asset to our team. His responsiveness and in-depth product knowledge have been instrumental in resolving any challenges we've encountered swiftly.

Cons

There is not anything that is negative about the service.

Review Source

CC

Cara C.  
Manager  
Consumer Services  
Used the software for: 1-2 years

### "Zenoti review"

November 15, 2023

4.0

Pros

Our account manager Apratim is great support and so helpful. The system is great for running reports and also client experience.

Cons

How long it takes to implement new features

Review Source

SW

Scott W.  
Director of IT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent Customer Service"

August 12, 2021

5.0

Amazing cusromer service that always does such a great job of helping my team and I out.

Pros

The reporting and ability to create reoccurring memberships.

Cons

Issues with mobile app and credit card payments,

Review Source

EB

Emma B.  
Hair Salon  
Cosmetics  
Used the software for: Less than 6 months

### "Zenoti for Hair Salon "

May 9, 2023

5.0

We have been using zenoti for 5months and so far it’s great. They update regular and improve the system to make it even more user friendly.

Pros

Very easy to use and straightforward. Transitioning from one system to another was better than expected. The team pay a lot of attention to detail and help you every step of the way before and after integration. Help is always available.

Cons

I would like a place within the system to be able to send a form to make suggestions for enhancements. I also would like to be able to see how long previous appointments took.

Review Source

SC

Steve C.  
Salon Owner  
Retail  
Used the software for: 2+ years

### "Long time user who's happy"

April 19, 2019

4.0

The software helps us track key performance indicators very well. We've used the software for 16 years now and overall have been pleased with it.

Pros

The amount of information the software gives us is amazing. I don't use most of it. It does give us the ability to track information I most want.

Cons

Overall customer service level has dropped since ProPoint solutions purchased Supersalon.

Review Source

AD

Anna D.  
General Manager  
  
Used the software for: Less than 6 months

### "Easy to use so far!"

May 5, 2018

4.0

Customer database that syncs between all locations; gift certificate records synced between all locations; ease of use; multiple report functionalities; customizable to fit our needs.

Pros

Pretty easy to set up, needed a little assistance from the installation team ~ Rep got everything set up from Check-in Software to credit terminal set up in one go and was very accommodating with scheduling us for our second location. Rep was very insightful with on-boarding; she answered a lot of questions for us & provided us with the confidence we needed to switch to SuperSalon. Our Software Trainer has also been very accommodating and patient with us in training since we only have one Manager that oversees all of the locations. Overall, each member has been an incredible asset in switching us over.

Cons

After on-boarding, there were not clear, definitive instructions or guidance to what we needed to do next. We had to reschedule with rep 3 times because we didn't know we were supposed to be in contact with someone from installation. I've brought up to all 3 staff members that assisted us that we're still missing a package and no one has gotten back to me about it (still missing it 1 month later). I don't like that they will charge you for each location of training when the staff in both location is the same, but rep did explain to us why. We haven't started using the system yet; we're waiting to import our gift certificate records to the system, which I just sent over a file and winged it since no one has told me how they wanted it formatted. There is an overall lost of communication that I hope will improve for future clients.

Review Source

MB

Melissa B.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Zenoti's Customer Support is Very Friendly"

April 10, 2019

4.0

My overall experience has been positive and I would like to reach out personally to representative and thank them for their patience and assistance to me. I have migrated twice now into Zenoti accounts and they have reduced my stress levels many times with their calm manner.

Pros

I was part of a franchise when I was first introduced to Zenoti and it wasn't until I had become independent and had my own account as an administrator that I was able to really appreciate Zenoti. Zenoti have many tools and a lot of analytical reports which I find very useful in my business. I have reached out in many situations and Zenoti have always in a very polite way tried their best and most of the time were able to rectify and troubleshoot for me.

Cons

The time difference between India and Australia and not being able to pick up the phone to someone local in my timezone for immediate assistance. I think there maybe too many options and the software could be simplified.

Review Source

BC

Brooke C.  
Manager  
Retail  
Used the software for: 1-2 years

### "Love using zenoti"

September 24, 2022

5.0

I love zenoti overall

Pros

It is simple to teach new users to use!!

Cons

I don’t love when the system lags or is down

Switched from

[Millennium](https://www.capterra.com/p/33751/Millennium/)

Corporate switched

Review Source

Response from Zenoti Software

October 7, 2022

Hi Brooke, thank you so much for taking the time to review your experience with Zenoti! We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

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