# Page 16 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 16 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 376-400 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

Joti S.  
Managing Director  
Consumer Services  
Used the software for: Less than 6 months

### "My Zenoti"

June 17, 2021

5.0

Adopting the Zenoti software has made a huge difference to our client experience.They can now make their appointment online with ease.This will potentially streamline our appointments system and increase customer satisfaction.This also leads to increased staff efficiency and a reduced workload for reception staff,resulting in more time to attend to other duties.During the installation and rollout of the new software,the Zenoti Team guided our staff patiently in the use and functions of the new program.We are grateful to the Zenoti Team for being on standby to troubleshoot during the early stages of the software's installation and for the rigorous training they provided in preparation for our adoption of the new program.

Pros

Online appointments . Client history. The services linked to the operator.

Cons

The features are very extensive hence it needs a lot of time to understand everything. Integration with our existing software was not difficult.Zenoti's definitely worth the time and effort invested in it.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Joti! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

EV

Elizabeth V.  
President  
Medical Practice  
Used the software for: Less than 6 months

### "ZENOTI EMR Review"

February 21, 2024

5.0

My team had a great experience with the ZENOTI team.

Pros

I love the features and capabilities of the EMR System. \[sensitive content hidden\] were a pleasure to work with. \[sensitive content hidden\] has been instrumental on the set up of ZENOTI & truly goes above and beyond.

Cons

The expense of the ZENOTI EMR records/ software.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

I started my own Medispa and am no longer an employee of a corporation.

Review Source

Response from Zenoti Software

February 27, 2024

Hi Elizabeth, thank you for taking the time to review Zenoti. We're honored to have met your needs with our software. Your success is what drives us at Zenoti. If you require support or have feedback, our team is ready to listen. Cheers, The Zenoti Team

MB

Maria B.  
Hair Salon Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Couldn't be more thrilled!!!"

April 1, 2024

5.0

Pros

Cannot say enough amazing things about magnificent \[sensitive content hidden\]!! He was the most helpful, intelligent, patient, efficient, and supportive. It was \[sensitive content hidden\] that made this whole migration process safe, comfortable, and we felt very valued as a Zenoti customer. He is very reliable and always came to the rescue when in need! Everyone needs \[sensitive content hidden\] on their team!!

Cons

\*\*\*\*\*\*\*\*\*\*\*\*\*As of now, we have not encountered any problem with Zenoti.

Review Source

JT

Jayson T.  
Owner/CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Setup and Overall help"

October 16, 2019

5.0

We have been having the usual business POS issues with our current locations (slow-downs, system freezing, errors, etc)... Until we upgrade our CPU RAM/Memory, I think we will continue to these issues. Overall, it has been great! System is super-easy for any staff member to learn and for customers to use.

Pros

Rep was very attentive and clearly knew what and how to execute. He handled my concerns with detail and care while solving the issues in the most efficient and satisfying ways.

Cons

Only that this rep wasn't the first rep I spoke with... I wish this rep was always the Super Salon tech that is assigned to our issues because once we tell him the problem it gets fixed on the same call. They all do well.

Reason for choosing ZENOTI

The Kiosk function and overall integration of operations, as well as the ease of use.

Review Source

KA

Kim A.  
Marketing Director  
Cosmetics  
Used the software for: Less than 6 months

### "Best System for Medspas"

December 18, 2023

5.0

Pros

Zenoti is an all in one solution that is essential to our medspa. We have control over all features, the system is easy to use, and the support is top notch.

Cons

It would be nice to be able to deep link provider schedule.

Review Source

AR

Amal R.  
Director of training and development  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ZENOTI made a big difference in how we operate."

March 30, 2017

4.0

Before partnering with ZENOTI, we tried several software systems, all of which we quickly abandoned either due to incomplete capabilities, low usability or poor reporting. With ZENOTI's fully integrated solution, we now spend minimal time on administrative tasks and have fewer disruptions to the business. ZENOTI straight away took out more than 3 hours of a manager's work every day. Every month, each branch saves 75 hours of management time. And that's time that our managers are now able to spend on growing the business. With ZENOTI, we have access to see each branch's performance whenever we want. This makes a big difference in how we operate. ZENOTI is so comprehensive, that we've addressed many processes within our operations and have seen great improvements. With ZENOTI we're seeing better traction and conversion. Our conversion rate has increased from 5% to 25% - that's on average 8 more new clients every month at each branch. Overall, It's like we're partners with ZENOTI. Strategically, we're on the same wavelength. It's a win win situation.

Pros

the support and continuous development

Cons

Sometime new features may take longer time then expected

Review Source

MG

Monserrat G.  
Marketing  
Medical Practice  
Used the software for: 6-12 months

### "Royal Beauty Aesthetics "

October 24, 2023

5.0

Pros

All customer information comes in a very easy way, also their forms and photographs, we can add cards or easy payment methods

Cons

We would probably love it to be bilingual.

Review Source

AM

Abigail M.  
Practice Manager  
Medical Practice  
Used the software for: 1-2 years

### "Great software"

October 18, 2023

4.0

Pros

I had a fantastic experience with the data implementation team \[sensitive content hidden\] . They made the process very smooth and were very prompt.

Cons

The software is very intricate with settings and can sometimes be difficult to navigate.

Review Source

LC

Lisa C.  
Founder / Co-Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Do not use this company. Honesty and Integrity are not what they represent. "

December 19, 2022

1.0

TERRIBLE. Their team will tell you what you want to hear to close the sale, but there is no follow up after the sale. The lack of follow up is then followed by lies about what they are doing to fix the problem.

Pros

We liked the Promise of what this company could do - However we never got to experience it.

Cons

We were excited to use this company for our software because of everything they offer. We explained that we needed a quick onboarding process and were assured that this would happen. We paid upfront for onboarding and the first month's service. At that point we couldn't get anyone from the company to respond to us for 15 days. Since then, we have been promised a refund for over a month a now, and \[SENSITIVE CONTENT\] keeps assuring us that it's been issued and it's on our banks side. They are not a truthworthy company, they do not do what they say. Buyer beware.

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing ZENOTI

We initially chose Zenoti because it appeared that they met every one of our needs. However, it turns out that if you can't get onboarding they can't meet any of your needs.

Review Source

BE

Ben E.  
Colorist  
Design  
Used the software for: 1-2 years

### "Amazing salon software built for hairstylists !"

September 13, 2022

5.0

Pros

I love how easy it pairs with the mobile app. It was definitely not an afterthought. I love Zenoti. I don’t have enough good things to say. So easy to use and schedule.

Cons

There is nothing bad about this software.

Switched from

[Millenium](https://www.capterra.com/p/36629/Millenium/)

Zenoti is the best. And a great price point.

Review Source

Response from Zenoti Software

October 7, 2022

Hi Ben, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we are thrilled to learn that the mobile app has helped to streamline your business. We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

SS

Shellie S.  
Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "Worth the Effort"

September 6, 2023

5.0

When we were looking at EMRs, Zenoti was the only one that had every feature that we were looking for, from patient tracking, automating tasks, membership programs and marketing programs.

Pros

Zenoti has so many features that make daily business, engaging with and following up with patients more simple. It automates many daily tasks, and it has been well worth the effort to implement the EMR into our practice.

Cons

The product itself is very easy to use once it is implemented. However, set up is a beast! Be prepared to spend considerable time on set up, but it has been well worth the effort in the end, and their support team is great at leading you along step by step.

Review Source

VZ

Vicki Z.  
Accounting / Technical Support  
  
Used the software for:

### "CC of Madison - Overall Averages"

October 24, 2014

2.0

This review was averaged between the 3 people in our office that use it the most. Pros: the multi-store report area; the ability to run reports by a date range or just by month; when there are no server problems it usually runs fairly quickly. My favorite pro....the level 2 techs have been a huge help....I will almost never speak to level 1 anymore. Cons: server issues happen too often; too many reports we are unable to get a company-wide total without putting them in our own spreadsheets; store sync still isn't syncing the restrictions properly and it changes them at will (this has been an issue for at least a year); O/T is not being totaled on the time sheet (we called on this about a month ago and still nothing); when reaching "most" level 1 techs, they don't seem to really know what they're doing (I know more than a lot of them do) and seems their fix for most things is just empty your cache (even though EVERYONE is having an issue, not just one computer); some report areas don't work at all; we can't create grouping; the custom report area is not very user friendly; sometimes it takes too long for tech help to get back to us (salons sometimes wait 4-5 hours or more and occasionally not at all); in searching sales we're unable to select more than one service/product/discount on tickets; customer retention report is never accurate; I-office really should mirror POS in the reports area, if it can be accessed as a report in the salon, we shouldn't have to log into every salon just to find out what we need; and when calling in for support on I-Office, they insist on us giving them a salon # even though we're not calling about any of our salons.

Review Source

Response from Zenoti Software

October 24, 2014

Hey Vicki, Thank you for your feedback, it's extremely important and valuable to us. Our Support department looks up locations by phone number per procedure. When a customer has an issue we pull up the account and/or store by the phone number, this is why you're always asked for your account or store phone number. Regarding your negative experience with level 1 support and newer techs, our management team is actively revamping our training and coaching programs with the newer Support techs. Feel free to contact us to review your software issues and we will address them accordingly. Thanks!

DB

Dawn B.  
Practice Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "Zenoti Implementation"

February 27, 2024

5.0

Stellar experience with our implementation and implementation team. \[sensitive content hidden\] were very responsive to any issues or concerns. \[sensitive content hidden\] especially went above and beyond to help me and was always available even on weekends and evenings when I was working late, he would respond via basecamp. Could not have gone live without his help and expertise.

Pros

Zenoti is very user friendly and intuitive.

Cons

I have not come across and dislikes yet.

Switched from

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)

Wanted a complete software system that would support our membership platform as well.

Review Source

vC

veronica C.  
SAP Support  
Industrial Automation  
Used the software for: 1-2 years

### "zenoti review"

September 21, 2022

5.0

Zenoti helps me not to forget what should I need to work on because it's already reflected on the system. It's benefits me too much and also with my team.

Pros

this product is very easy to use and you can easily process the things you need to work on.

Cons

I did'nt feel any difficulties on the integration with my existing business process .

Review Source

Response from Zenoti Software

October 7, 2022

Hi Veronica, thank you so much for taking the time to review your experience with Zenoti! We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

Derrick S.  
Managing Director  
Consumer Services  
Used the software for: 1-2 years

### "Almost the best spa booking system out there "

January 23, 2019

5.0

Almost perfect just wish more could be automated and missing email report function but overall a winner. Nothing else comes close inc mind and body or envision.

Pros

It has everything you need and MORE! Can help with automated marketing which is very useful as well as detailed reports to help you improve your business.

Cons

Too many functions and something’s not always working takes time to something’s load if your busy can be stressful waiting for page to load up but overall very useful vs other systems I have used in the past.

Review Source

MP

Michelle P.  
Spa Manager  
Medical Practice  
Used the software for: 6-12 months

### "Med Spa Software"

December 13, 2022

5.0

Zenoti is always changing and upgrading, we like the updates and the training sessions for those new features

Pros

Zenoti is really easy to use and to train someone on how to use it

Cons

The ever changing screens, one day an icon will be on the screen on the bottom left, then the next day it is o the left side. It is new daily

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

MindBody would time out for periods of time, sometimes 2 minutes and sometimes an hour or all day.

Review Source

SP

Sara P.  
Sen Director of Operations and Store Training  
Medical Practice  
Used the software for: Less than 6 months

### "Wonderful Experience with Zenoti"

January 30, 2024

5.0

Pros

We have had the best experience with the Zenoti team and set up. The system is very user friendly and provides us with all the data and information we need for our business. The Zenoti team has gone above and beyond to make this a smooth transition for the team and we are so grateful. A special shout out to\[sensitive content hidden\] for providing over the top support, training and guidance! I would highly recommend Zenoti to others!

Cons

Nothing at this time as we have just started using the system.

Review Source

Response from Zenoti Software

February 15, 2024

Hi Sara, We appreciate you taking the time to provide us with such positive feedback. It's affirming to know the service and support from Zenoti have lived up to your expectations. Thank you for being a Zenoti customer. We're here for you any time you need assistance or have input to provide. Best, The Zenoti Team

VR

Verified Reviewer  
President & Owner  
Retail  
Used the software for: 6-12 months

### "A necessary evil"

August 30, 2018

3.0

We couldn't operate our business without the help of Supersalon.

Pros

The software has many helpful features and does an okay job managing a salon business because it is designed to do so. Once you learn where things are located, its functionality is easily replicated. The iOffice back office application is critical for doing your management tasks. The help desk is friendly and one of the rep has done a good job supporting my questions.

Cons

The buggy nature of the software makes it necessary to constantly recheck your work and trouble shoot. Menus are not always easy to find what you are looking for and the reports are not always accurate.

Review Source

CT

Christina T.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great customization to enhance my client reach"

September 21, 2021

5.0

Great one on one training to help me customize the software

Pros

Custom, automatic client texts and email

Cons

Inputting new Inventory is complicated and takes 3 times as much work than is necessary

Alternatives considered

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)

Reason for choosing ZENOTI

Texting capabilities

Switched from

[Salon Ultimate](https://www.capterra.com/p/143723/Salon-and-Spa-Ultimate/)

New business owner

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Christina! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

AA

Allison A.  
COO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Love Zenoti"

July 6, 2023

5.0

Accurate and easy reporting is something we have been missing. Excited to see how this will help our business grow.

Pros

Ease of use both for the consumer and the operator, as well as enterprise level reporting for us as a franchisor. Their customer service has been a huge reason why our migration was so successful.

Cons

Integration was pretty seamless, but there are some aspects of our business that we have had to find workarounds for. Mostly in how Zenoti processes client forms, packages.

Review Source

TS

Tammy S.  
Regional Supervisor  
Individual & Family Services  
Used the software for: 2+ years

### "Finally! "

February 23, 2021

5.0

Overall experience is FABULOUS!!! Escpecially today...\[SENSITIVE CONTENT HIDDEN\] , I called for Salon \[SENSITIVE CONTENT HIDDEN\] for a problem that has been ongoing and no one has ever fixed, even with my constant calls to support. -sometime passes between calls because of Lockdown etc. Today however was a different story, \[SENSITIVE CONTENT HIDDEN\] listened and reacted. He took his time and really got down to the problem...He fixed the issue and was just a breathe of fresh air to deal with. Thank you so Much \[SENSITIVE CONTENT HIDDEN\]!!

Pros

This system is pretty easy to use and typically the support staff is ready willing and able to help when needed.

Cons

Sometimes when a problem happens and a call into support is needed, Sometimes one feels like just a number and that we don't know what we are talking about.

Review Source

DF

Debbie F.  
physician assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Zenoti implementation "

March 2, 2023

5.0

Very positive experience overall. I'm still learning the system but have high hopes for success

Pros

Great reporting capability, calculating payroll and commissions,\[sensitive content hidden\] \[sensitive content hidden\] was e3ssential to my implementation with so much help and assistance.

Cons

Some reports are complicated and sometimes I have to figure out where to go in the program for different reports but \[sensitive content hidden\] has helped straighten out these issues with me.

Alternatives considered

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing ZENOTI

better reporting capability

Review Source

VR

Verified Reviewer  
Franchise Owner  
Retail  
Used the software for: 2+ years

### "Excellent Customer Service "

July 3, 2019

4.0

We were having issues with our credit processor and called supersalon and the CSR stayed with us on the phone until the issue was resolved with the CC service provider. Thanks

Pros

Excellent customer service and support! And it is very specific to my business.

Cons

Our settings change every time there is an update to the program.

Reason for choosing ZENOTI

Required by franchiser

Review Source

SN

Sabrina N.  
Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Zenoti for hair salon"

July 22, 2021

5.0

The Support team has been mighty accommodating to our requests and customizations. Easy to learn regarding basic usage. Takes a while to explore more advanced features and settings.

Pros

Can be used anywhere on a mobile or tablet as long as you have internet. Easy to learn and easy to use. It eliminates plenty of outdated manual tracking and can assist in marketing

Cons

ChatBot response can be faster. There are times when they take quite a while to come back with a resolution. More in-depth training on advanced features will be good instead of referring us to Help articles. More reports would be good

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Sabrina! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

VR

Verified Reviewer  
Digital Content Specialist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great CRM for wellness studios"

August 8, 2019

4.0

Pros

This tool is tailored made for the wellness studio space, making it a stand out against every other CRM out there. We've tried to fit Dynamics into our weight-loss stores and it just didn't do the trick. Zenoti is easy for a "non-techy" to use right out of the box. POS or appointment scheduling is a breeze.

Cons

The marketing automation is not quite up to "modern" standards. Although this is getting better, it is just not a great email/text tool for lead pursuit funnels. The email templates are pretty basic.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing ZENOTI

Zenoti is the clear choice for wellness studios.

Review Source

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