# Page 17 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 17 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 401-425 of 1250 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GC

Ginger C.  
Area supervisor  
  
Used the software for: 2+ years

### "Hidden treasure"

November 16, 2016

5.0

Diana miller has been an amazing assistance to our franchise. I am computer challenged and get easily frustrated trying to use the super salon system. She spent so much time today breaking it down piece by piece. Helping me learn different parts of the back office I had no idea how to use. Her knowledge of salons helped tremendously in showing me what to look for. How to cross reference things and how to find what I was looking for. I only wish I had known about her 5 years ago when we first got the systems in our salons. We have only been using the most basic things with the system but with the information she gave me today I can effectively keep up with my inventory starting 2017 off right. I can't wait for our next over the phone tutoring session! I have so much to learn!! I feel like I struck gold! Thank you so much for helping us!

Pros

The ability to cross check everything that goes on, along with having live feed access

Cons

Needs a better user guide. Stylists are very visual people. We need a step by step program to show us exactly what we are looking for.

Review Source

RB

Rajiv B.  
Associate Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Expensive but reliable"

September 16, 2020

5.0

Over all experience is excellent

Pros

It is reliable, easy to use with latest features from the industry.

Cons

It is expensive and adding new features is difficult and tiresome.

Review Source

Response from Zenoti Software

December 16, 2020

Thanks for reviewing us on Capterra Rajiv! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

RL

Robbie L.  
Driector of Wellbeing  
Hospitality  
Used the software for: 1-2 years

### "Pan Pacific London"

November 23, 2022

4.0

\- Overall experience has been pleasant- Everything we needed to operate the business efficiently - Customer service has been amazing and attention to detail and helpful

Pros

\- Easy to use - All in one system what is easy to navigate- Very details function, making daily operation more efficient-

Cons

\- Sometimes the system run very slowly and have to be refreshed - Sometime employee schedule doesn't work - Block time can be easy to use

Reason for choosing ZENOTI

Recommended by HQ

Review Source

BB

Bernard B.  
Company Director  
Real Estate  
Used the software for: 6-12 months

### "Managing Your Business with Ease"

February 16, 2023

5.0

Zenoti has made running my spa much easier. With everything in one place, I can manage my business more efficiently and have more time to focus on providing excellent service to my clients. While there is a learning curve, the benefits of the software make it worth the time investment. Zenoti is a solid choice for businesses looking for a comprehensive business management software.

Pros

One of the major advantages of Zenoti is its all-in-one capabilities. With features like online booking, point of sale, inventory management, and customer relationship management, Zenoti is a comprehensive solution for businesses in the spa and salon industry. I also appreciate how customizable Zenoti is, allowing me to tailor the software to fit my business's specific needs. The platform is easy to use, and the mobile app is especially convenient.

Cons

While I love Zenoti's robust feature set, it can be overwhelming at times, and it takes a while to learn all of its functions. There were times when I felt like I was drowning in information and options, but after some time, I learned to navigate the platform with more ease. Zenoti's customer support can also be slow to respond at times, which can be frustrating if you need help quickly.

Review Source

jH

jay H.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "New Software"

March 2, 2021

5.0

Zenoti replaced software Millennium software which i had for over 15 years. Zenoti does more and they where very good about making changes for me.

Pros

Its is all in one features. I do not have to out source other companies

Cons

Set up, it took a ;little longer then excepted. But after we where all set up, everything started to go much smoother.

Reason for choosing ZENOTI

Time for a change.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Jay! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

AW

Amanda W.  
Salon owner  
Hospitality  
Used the software for: Less than 6 months

### "Feedback "

October 4, 2021

4.0

Overall experience has been great, team has been amazing, helpful, good at explaining if you are not sure they are very efficient in everything

Pros

Online booking, email marketing, overall salon management.

Cons

Only thing you need to be prepare to invest lot of time at the beginning.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Amanda! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

JC

Jay C.  
Owner  
  
Used the software for: 2+ years

### "SuperSalon software is very user friendly for the stylist, some manager, some issues with reporting"

May 3, 2017

4.0

Pros

Very user friendly for the stylist on checking customers in and out. Salon CheckIn is good for online bookings, good addition. IOffice is nice to be able to use offline from POS system.

Cons

Customer support has improved but at times, is not very responsive. A couple of times support has taken a long time to respond or did not respond at all. Support needs to make sure they respond on issues they solved, even if by email. Not total autonomy between iOffice and the POS. Many tasks cannot be done through iOffice and the POS. The 30 min. synchronization is too long, should be 15 min. so can see results quicker. Better communication on: outages, issues, new developments. Scheduler is not very friendly and versatile. Be able to reschedule appointments in appointment mode by drag and drop. Stylist would like to see tip total for pay period.

Review Source

Rohan B.  
Marketing Executive  
Information Technology and Services  
Used the software for: 2+ years

### "Cosmetology and personal service providers"

August 14, 2019

4.0

Overall it's super effective and friendly with a minimum investment plan.

Pros

The software is easy to use for stylish and barbers. The newcomers who don't know about the system, need little training, which saves lots of money.

Cons

Instead of adding new features, they should correct the bugs.

Review Source

VR

Verified Reviewer  
Owner  
Cosmetics  
Used the software for: 2+ years

### "Repeated problems never corrected. "

September 25, 2018

2.0

Lately, with new owners, terrible.so far removed they have no clue what our issues are.

Pros

We have multiple locations so we are familiar with it.

Cons

Three locations and none are the same. When updates come out, they have issues they can’t resolve. Hit and miss if you have someone who’ll fix things. Some issues over two months old and they will not fix and keep saying they’ll elevate. Terrible quality when you call in. Have to email issues to one, document the problem and how many times without resolution and to avoid delay that comes with phone calls. Have to use this as required by corporate. If you want improvements, have to ask and never hear back from anyone. .

Review Source

SO

Sandy O.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Amazing and Supportive Team"

August 31, 2022

5.0

Pros

I love how this software is all in one. My onboarding team of \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] were wonderful and so supportive. I am not tech savvy at all and they were patient with me through the entire onboarding process. \[SENSITIVE CONTENT\] came in later and was incredible at helping me.

Cons

It is hard to navigate if you don't pick up on the Zenoti University courses quickly.

Review Source

Response from Zenoti Software

September 26, 2022

Hi Sandy, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we are thrilled to learn that your onboarding team, Janae and Ranju, as well as Product Specialist, Colter, have gone above and beyond to support you every step of the way. We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

JS

Jay S.  
Business Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Intelligently Designed software keeping in mind the Wellness industry for next 50 years"

June 21, 2019

5.0

While Zenoti takes care of our business, we take care of our customer interactions...

Pros

Super cool features to manage our business more efficiently. Have been using this software for more than 7 years , good thing about this software it so easy to go, that new person can also learn in weeks time , & also delighted with analytical features which helps us in growing the business... Feedback helps us know our customers experience at salon...

Cons

the only one thing I would like to share is that please make phone support available as sometimes it is very difficult for team to connect through online chat & solve the problem , rest all is superb

Reason for choosing ZENOTI

All in one software

Review Source

JP

Jon P.  
Owner  
  
Used the software for: 2+ years

### "Simplistic but effective for the most part. Notification of "local" downtime not apparent to user"

October 5, 2017

4.0

Pros

Simple to use, abundant reports, integration into the sales reporting. Propoint is a very robust tool, but for a business that uses the scheduling aspect, it is not always user-friendly as there is no indication of when it is down for the customer. Very easy to navigate, screens are legible, easy to enter data.

Cons

Restricted on types of payment partners, "old technology" versus available today on POS systems. having Pro Point & iOffcie remote not syncing in a timely manner is a real pain. iOffice is a very helpful tool, but the lag is ridiculous and does not help me manage the store. Additionally, the restrictions on doing items remotely is not a win either. It is a decent piece of software but major updates/additions need to be added (i.e. SMS messaging, automatic verification, remote accessibility (like tech services), etc.

Review Source

FC

Franchesca C.  
Colorist  
Cosmetics  
Used the software for: 1-2 years

### "App usage "

April 4, 2021

4.0

Pros

App is easy to use , easy to book clients

Cons

There are no request options , how they find out about salon

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for sharing this feedback Franchesca. We are very sorry that your experience did not match your expectations. We are committed to providing our customers the best support services and this should not have happened. The issue has been communicated to the respective teams and they will look into it on priority. Please connect with our Customer success team in this regard and we request you to please provide all details related to this issue for us to find the best possible solution. Your feedback helps us get better and we assure you to improve on our support and services going forward.

JN

Jane N.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Zenoti is awesome!!"

April 29, 2020

4.0

We can handle appointment booking easily and all the reports very complete, minimalize manual administration on my staff, and we can focused handle our customer

Pros

it helps me very much for handle my bussines, autotext for our cust for billing, and everything.

Cons

The inventory cant show the expired date, so its hard to control which product that will be expired

Review Source

Response from Zenoti Software

June 3, 2020

Thanks for reviewing us on Capterra Jane! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

JE

Jennifer E.  
CEO  
Retail  
Used the software for: Less than 6 months

### "Impressive "

December 2, 2022

5.0

Change is always scary and hard. The Zenoti team is outstanding. We worked with \[SENSITIVE CONTENT\] the most during the transition and she is the absolute best.

Pros

It's very user friendly and clients have more control

Cons

I don't know yet. We just went live on Monday

Alternatives considered

[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)

Reason for choosing ZENOTI

App, online and franchising capabilities

Switched from

[SalonBiz](https://www.capterra.com/p/9175/SalonBiz/)

Outdated, not user friendly, online booking was too complex and outdated. Client communication was more difficult and their app that made sense.

Review Source

TD

Todd D.  
Maintenance Man  
Consumer Services  
Used the software for: 2+ years

### "Works for our business"

April 29, 2019

4.0

Overall pleased. I demo systems frequently and I'm still with SuperSalon.

Pros

Lots of exposure in the industry means often new staff joining our company has familiarity with SuperSalon from previous barbershops.

Cons

Tech support seems taxed at times. I wish the employee scheduler had a better UI and was easier to use. I wish the online appointment app fit our business.

Review Source

DK

Dana K.  
Office Manager  
Cosmetics  
Used the software for: 6-12 months

### "Streamlined our Business"

November 24, 2022

5.0

Pros

It's been a year now since we transitioned to Zenoti, and it's one of the best decisions we've made for the business. Zenoti has by far streamlined our business. I love that it is highly customizable according to our business needs. From the implementation phase to the business continuity, everyone in the support team is very attentive whenever I needed help. I got all issues solved immediately. Surya has been such a pleasure to work with.

Cons

Nothing was difficult! We're beyond happy with all the Zenoti features.

Review Source

MK

Marci K.  
Franchisee  
Retail  
Used the software for: 1-2 years

### "Impressed"

September 23, 2022

4.0

Pros

Love the availability of Zenoti chat to help with issues! Love that I can actually do refunds out of center and that I can book multiple centers from a single sign on!!

Cons

All the network glitches and shut down.

Review Source

Response from Zenoti Software

October 7, 2022

Hi Marci, thank you so much for taking the time to review your experience with Zenoti! We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

NS

Ngurah S.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Zenoti is a Perfect Business Solution"

April 29, 2020

5.0

Zenoti really helpful to make a reservation in Spa, make a daily transaction of our business. its make easy to organized.

Pros

easy to use & to operate. can be installed at computer or mobile and the system can integrated with other system.

Cons

This system can integrated with our official system such like Human Resources, Accounting and Marketing system. and the Zenoti team was very helpful when we look for a guidance.

Review Source

Response from Zenoti Software

April 30, 2020

Thanks for reviewing us on Capterra Ngurah! We are delighted to see that your experience with Zenoti has been positive. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

GL

Gabriella L.  
Receptionist  
Cosmetics  
Used the software for: 1-2 years

### "Using Zenoti at our Salon"

November 24, 2022

4.0

We have used Zenoti software at our hair salon for over a year now. The program is fairly straightforward and has worked well to get the job done. However, our clients often complain about the online booking system which could be improved.

Pros

It is easy to schedule appointments and easy to see the layout of the daily schedule with multiple hairstylists working.

Cons

The online booking system often gives clients issues.

Review Source

MS

Mike S.  
COO  
Cosmetics  
Used the software for: Less than 6 months

### "A game-changer"

December 22, 2020

5.0

Excellent experience so far with the implementation team and now also the customer support team.

Pros

Zenoti allows us to deliver a better customer experience by offering a range of features that give us the opportunity to tailor each guest experience to the needs of our guests; client notes that pop up, auto-check in on our customer app, self-check in/out, auto-payment, integrated payments platform, geo-fencing, the ability for our teams to check their performance through the zenoti mobile app, we are impressed with the results so far.

Cons

Sometimes email confirmations take a couple of minutes to send.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Mindbody was not offering us the flexibility that Zenoti offers.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Mike! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

TP

Traian P.  
Owner  
Retail  
Used the software for: 1-2 years

### "3rd Generation Male Grooming review"

December 9, 2022

5.0

Pros

I really like the analytical at this software I'm happy it is so efficient and after you learn how to used it is kind of doing the job for you.

Cons

You need to do a lot of clicks to book an appointment or do anything

Review Source

AW

Andrew W.  
Manager  
Civic & Social Organization  
Used the software for: Less than 6 months

### "worldsalon Review "

September 16, 2021

5.0

Frustrating at some points but over all a decent experience.

Pros

Organizing apps and mobile use for employees

Cons

The client email reminders! Not going out or going out 4-5 hrs before app. and costumer service not fixing the covid form link on our costumer email reminders. Making it very unsafe for new comers and past clients.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Andrew! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

JR

Jessica R.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "iOffice mess-up, Sergio found solution!"

August 20, 2016

3.0

When I set up a new employee through iOffice, the password never works. Tomorrow will be one of our busiest days of the year and I have a stylist helping out at a different salon. I am acting manager as the one we have is new and still in training. The past few times I have added a new employee, the password hasn't worked and we have to wait for customer service to call back to fix the issue. Tonight, I wanted to skip the frustration tomorrow and have them fix it tonight. I was told this was a manager duty and they were not able to do change the password for me. After some discussion, Sergio recommended I try a different browser. I did, and he was able to verify that the password was working. I was relieved as I now the shop will be slammed and I didn't want any extra hassles in the morning. I am so grateful as I have had to do this numerous times, but didn't realize it was the browser that was causing the issue! A great big thank you to Sergio for his patience, even when I was not, and for his help in solving this ongoing issue!

Review Source

AH

Ashley H.  
CEO  
Consumer Services  
Used the software for: Less than 6 months

### "Complete waste of time and scam"

November 15, 2021

1.0

Pros

There was potential. But, feel like they sold me on so many more features than what the software could actually do.

Cons

Terrible implementation team. I had numerous poor interactions with the project manager. Her communication was ineffective, timely, and a waste of my time. She focused on areas not at all important to my goals and held up my project many times. I was blamed for thus. I expressed my concerns and was told it would be addressed. Instead I was put on more zoom calls with her and the project inevitably failed. We never launched. I was told instead of addressing my concerns, the project would be permanently haulted. I was also told I would receive a FULL REFUND in 7 business days. I did not. It's been 2 months. I've emailed every department including the sales woman that sold me on this platform and directly to the person that said I would be refunded. I never receive responses at all. They took my money and supplied NOTHING. They have received millions in venture capital but rob small businesses and have retired hairstylists managing their projects. BEWARE.

Review Source

Response from Zenoti Software

November 25, 2021

Thanks for sharing this feedback Ashley. We are very sorry that your experience did not match your expectations. We are committed to providing our customers the best support services and this should not have happened. The issue has been communicated to the respective teams and they will look into it on priority. Please connect with our Customer success team in this regard and we request you to please provide all details related to this issue for us to find the best possible solution. Your feedback helps us get better and we assure you to improve on our support and services going forward.

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