# Page 18 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 18 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 426-450 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LW

Lauren W.  
Manager/Stylist  
Retail  
Used the software for: Less than 6 months

### "Toni&Guy RAK Review"

October 8, 2021

5.0

The Zenoti team who guided us through the process have been extremely responsive and a massive support and made the process easier than I thought.

Pros

Managing the day to day operation of the system is a lot easier. More advanced technology.

Cons

As expected a few mistakes where information not imported properly but the support was great.

Switched from

[SALONGENIUS](https://www.capterra.com/p/44588/SALONGENIUS/)

Company went into liquidation

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Lauren! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

KK

Kiran K.  
IT Manager  
Hospitality  
Used the software for: 2+ years

### "O2Spa"

September 25, 2020

5.0

Pros

User friendly application Good supporting team

Cons

Application no down time API integration with other apps

Review Source

Response from Zenoti Software

December 16, 2020

Thanks for reviewing us on Capterra Kiran! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

JL

Joe L.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "STAY AWAY!!! "

March 16, 2021

1.0

Horrible, and its getting worse! Just got off the phone with customer service and i couldn't understand a word...

Pros

Before the fake promises it sounded great but beware.....

Cons

3 Months of setting up software... When I asked for them to cancel, there is no one to talk too. Customer service is from India so you have to wait a day with any questions with software. Very expensive ,other company's do not charge for set up fees but Zenoti charges 500 + 450. Then 450 a month and I still have nothing working to show for it. The worst customer service I ever dealt with!

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for sharing this feedback Joe. We are very sorry that your experience did not match your expectations. We are committed to providing our customers the best support services and this should not have happened. The issue has been communicated to the respective teams and they will look into it on priority. Please connect with our Customer success team in this regard and we request you to please provide all details related to this issue for us to find the best possible solution. Your feedback helps us get better and we assure you to improve on our support and services going forward.

Bing T.  
Franchise Owner  
Retail  
Used the software for: 1-2 years

### "Adequate for daily salon operations and management oversight"

October 10, 2017

3.0

Pros

Broad functionality that's relatively easy to use. Able to run daily salon operations for service and product sales. Remote access with iOffice is a great feature.

Cons

System glitches, inconsistencies between reports and random errors that cannot be explained by technical support have caused issues. Insufficient training to understand all aspects of the system and reports.

Review Source

VR

Verified Reviewer  
Assistant Store Manager  
Retail  
Used the software for: 1-2 years

### "THE WORST booking/POS software"

January 14, 2019

1.0

If a company you work for suggests switching to Zenoti, be afraid. Be very afraid. Zenoti is THE ABSOLUTE WORST.

Pros

Absolutely nothing. Zenoti is literally THE WORST booking/POS software I have ever encountered in over twenty years of working in the customer service field.

Cons

Constant glitches, bizarre system requirements and practically non-existent, completely useless customer care representatives.

Review Source

VR

Verified Reviewer  
Owner  
  
Used the software for: 6-12 months

### "I've had a good experience, there's just a few specific functions I wish were included."

October 5, 2017

5.0

Keeping track of customer history has been invaluable.

Pros

It's fairly easy to work with once you get comfortable, and it seems easy to teach others . I also enjoy the merchandising aspect. It makes keeping track of inventory very easy.

Cons

I haven't figured out how to split appointment credits when multiple stylists work on the same client. I also feel the appointment book can be a little hard to read once you have a few stylists working. But, these are very specific problems. Overall, I've been very satisfied and will continue to use it.

Review Source

GK

Grace K.  
Beauty Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Almost there "

May 23, 2019

4.0

Zenoti would be great if the system was a little less complicated and easier to navigate and that even with inputting card details it would be good if the system automatically picks up clients details that have already been entered from their profile instead of having to input data again... other than that all my issues have always been resolved quickly and professionally.

Pros

That it can be integrated with other payment facilities and that it was several reporting options... and that customer support was almost always available at a moments notice.

Cons

Though there was a lot of features some options I found where difficult to navigate and find certain reports as to what placements. This program is not full functioning on the mobile app not can it be associated with social media platforms such as Facebook or Instagram for marketing purposes nor be associated with accounting software. Some staff are difficult to understand at times also so some information gets a little lost in translation.

Review Source

JL

Joanne L.  
Medical Spa Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Supportive technical support team who built my complete EMR system! "

January 31, 2023

5.0

I love the team who supported my completion of setting up my zenoti EMR system

Pros

Hi love my team at zenoti, from the software engineers to the adminstrative team \[sensitive content hidden\] are all customer-service oriented, knowledgeable and professional! They are also very accommodating with my busy schedule as a business owner. I chose zenoti for completeness and customizable functions for my medical spa business based in NY. Some of the functions i love about the zenoti system are the employee utilization, inventory management, payroll overview, smartbot, webstore integration, appointment scheduler, supportive team and the list is endless. The value for the service and the set up is worth every penny spent!

Cons

The process is lengthy but it is because of the customization involved.

Review Source

MR

Mark R.  
Managing Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Outstanding Software"

April 7, 2020

5.0

Pros

Zenoti makes automated communication with customers a breeze. Our guests appreciate the constant contact and helpful reminders to let us facilitate their continued care.

Cons

I would like to see greater capacity for note-taking and attaching scanned documents that can be retrieved easily and quickly.

Review Source

Response from Zenoti Software

April 30, 2020

Thanks for reviewing us on Capterra Mark! We are delighted to see that your experience with Zenoti has been positive. We will definitely take your feedback on note-taking into consideration. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

ON

Olivia N.  
Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Zenoti is great"

August 10, 2022

5.0

Pros

Zenoti has solved a lot of our problems with the business and made it much more productive. We also really enjoyed our implementation team, who started to give us clear expectations and was extremely helpful.

Cons

The sales team and pre-implementation team were difficult to work with. We were not given clear expectations until we got to the implementation team, and the pre-implementation team was often difficult to get ahold of or unhelpful.

Review Source

Response from Zenoti Software

September 26, 2022

Hi Olivia, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we are thrilled to learn that your implementation team went above and beyond to support you every step of the way. We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

VV

VENKAT V.  
Manager Admin & Accounts  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent & Easliy managable software to work with..."

May 31, 2019

5.0

Superb software to be associated with...

Pros

Appointments bookings and Customer data are easily maintained. INVENTORY Module: We have started using Inventory module in Zenoti and it has helped us control retail & consumable stock by 2-3%. Head office team reviews the audits with center managers every month. We raise all PO's only through Zenoti Inventory module now. All the communication happens only through Zenoti. Now, we don't have the issue of 0-stock at centers & we have saved around 5 hours per center in managing inventory centrally through Zenoti.

Cons

Zenoti sometimes slows down on weekends...

Review Source

AB

Alison B.  
Co-Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "We made the best decision to switch to Zenoti! "

February 11, 2023

5.0

Pros

We love the way that we can see our staff's availability and easily book them with clients. The ease of payroll and creating customs forms too! We love it all!

Cons

The only improvement would be for more functionality in the mobile app for staff.

Review Source

VR

Verified Reviewer  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Worst Software by far I have ever Used"

August 13, 2018

1.0

If it weren't for the fact that my franchisor is forcing me to use this product I would changed to another product in a heartbeat. I have been a user of SuperSalon for 7 years and they have not gotten any better in that time.

Pros

You could say the cost but I can directly attribute complementary services I've had to give because of bugs in their mobile app or other errors as quickly overriding any cost benefit.

Cons

Horrible usability and features for appointment based salons An incredible amount of defects, quality is not something this vendor cares about Totally Unreliable, its not unusual for my system to not function on a busy Saturday

Review Source

JS

Jeffrey S.  
Spa owner  
Consumer Services  
Used the software for: Less than 6 months

### "Great upgrade to my spa"

August 25, 2023

5.0

\[sensitive content hidden\], who has been my mentor with the integration of using Zenoti has been great!

Pros

Online scheduling is very easy for clients.

Cons

I wish it was easier to take deposits on services.

Switched from

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Everything would be in one system.

Review Source

PD

PRESCILA D.  
HEAD - BUSINESS SYSTEMS  
  
Used the software for: 2+ years

### "Software that streamlines almost everything!!!"

August 1, 2018

5.0

Pros

Zenoti is a very user friendly software and any person with minimum or even no computer knowledge will find it easy to use. It has simplified the process of client related data updation and storage which is of utmost importance in this industry. It has also automated most of the tasks which would otherwise have been cumbersome and time consuming. A wide range of reports can be accessed with utmost ease. The software is very comprehensive and at the same time uncomplicated which makes it very attractive.

Cons

Sales module could be simplified further to ensure better usage and benefits of the module. Timelines should be provided for feature updates.

Review Source

Response from Zenoti Software

August 18, 2018

Thanks for the positive review Prescila. We are happy to see Zenoti making a positive impact on your business. I will pass along your feedback to our product team.

JF

Jesse F.  
Owner  
Retail  
Used the software for: 2+ years

### "Seguin, TX"

June 13, 2021

5.0

Pros

The basic system works very well. Most of my problems stem from integrating the app into the walk in traffic, or maybe the other way around.

Cons

The app must be functional 100% of the time.

Reason for choosing ZENOTI

Franchise selected

Review Source

AC

Antonio C.  
IT  
Retail  
Used the software for: 2+ years

### "ZENOTI Review"

December 2, 2022

5.0

Pros

POS Mobility. Employees can access the system using a variety of devices and from anywhere.

Cons

Bluetooth credit card readers can be troublesome sometimes in getting a connection within the iPad and App itself, but that is not Zenoti's fault.

Review Source

HD

Heather D.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great Spa Software "

April 16, 2020

5.0

Overall, every point person we’ve had has been extremely helpful and very nice to deal with. We are very happy with our decision and are looking forward to continuing to master the software and really explore all the operational and marketing capabilities

Pros

The sky is the limit with what this software can do. With a bit of a learning curve you can really optimize a lot of your operations. The Zenoti University was really worthwhile for ourselves and our staff.

Cons

You do have to do some homework and take all the courses seriously. But once you do the system works with ease.

Reason for choosing ZENOTI

They really have the nicest online platform that is very user friendly

Review Source

Response from Zenoti Software

April 29, 2020

Thanks for reviewing us on Capterra Heather! We are delighted to see that your experience with Zenoti has been positive. We are glad that our team helped you optimize operations. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

MP

Mukul P.  
Founder  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Ahead of times!"

August 18, 2022

5.0

Pros

It’s more advance with lots of features. CMA & Analytics are good options to opt.

Cons

Sometimes gets lag. Few features are missing like (frm Zenoti client feedback link to directed to Google review if Zenoti client feedback is =<4 star. Reports can be more simpler (employees report sub category wise)

Review Source

Response from Zenoti Software

September 26, 2022

Hi Mukul, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we appreciate your candid feedback. We look forward to our continued partnership!

SA

Shereen A.  
CEO/Owner  
Education Management  
Used the software for: Less than 6 months

### "Zenoti"

December 22, 2020

3.0

Our company's main concern is keeping record of all our clients as well as the services they took, including the dates and other important details. With Zenoti, it has been a lot easier to keep track and get access to.

Pros

It's an easy access data storage and an aid for day-to-day small business operation.

Cons

As a business that is not salon or spa-related in any sense, there are functions that we don't need and there are functions we need in order to maximize our use of the system. So if only we can easily customize some functions of the system to our advantage, it would even be better.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for sharing this feedback Shereen. We are very sorry that your experience did not match your expectations. We are committed to providing our customers the best support services and this should not have happened. The issue has been communicated to the respective teams and they will look into it on priority. Please connect with our Customer success team in this regard and we request you to please provide all details related to this issue for us to find the best possible solution. Your feedback helps us get better and we assure you to improve on our support and services going forward.

PR

Prashanth R.  
General Manager  
Cosmetics  
Used the software for: 2+ years

### "One stop solution for salon/spa management"

March 22, 2017

5.0

Bubbles is one of the fastest growing spa and salon chains in Andhra Pradesh, with a formidable presence in Jubilee Hills, Secunderabad & Kukatpally in Hyderabad, Vijayawada, Guntur and in Novotel Varun Beach, Visakhapatnam. Bubbles has a team of highly trained, qualified and efficient staff that is dedicated to giving you the best experience, each time you walk in. Bubbles has been growing rapidly into new cities and as part of this growth we were looking at improving our salon software to manage a growing chain. With Zenoti's web-based solution we found it very easy to manage in real time all of our centers from any place. It has been easy for us to launch new centers with no more IT issues. Thanks to the team at Zenoti who has always been there for our organization.

Pros

Real time billing, great reports, can create marketing campaigns that targets particular segments, easy billing and constant updates

Cons

Nothing we can think of

Review Source

BH

Bobbie H.  
General Manager  
Consumer Services  
Used the software for: 2+ years

### "Brite Sign"

November 28, 2018

5.0

we have a wonderful Bright Sign thanks to Customer support,It benefits our business by having a clean professional look with our pricing boards and our advertising . .Thanks again Support team

Pros

I am the general manager for supercuts,In Gainesville and Cummings Georgia . ..I called to set up the bright sign for the shop in Gainesville over a year ago.The technical support from Support team,was outstanding . .I called for assistance again this evening for an update and a new usb,install , I asked for Support team...Again with no surprise , the Support team was amazing and now we here at supercuts,are ready with a new look and prepared to give our guests a wonderful experience . .Thanks again to Support team..

Cons

No problems It has an updated look and we love the bright sign

Review Source

ABP

Arthur Burton P.  
franchisee owner  
Consumer Services  
Used the software for: 2+ years

### "SuperSalon Review"

June 28, 2019

3.0

Customer service support - today's call in June 28, spoke with the rep- call-in time to getting thru to rep was excellent, he was professional/knowledgable/patient/thorough - he did an excellent job! However, in general (even for Urgent call in assistance, with customer waiting) wait time getting thru to rep is far too long a wait during normal business hours.

Pros

\-Integration with POS + back-office reports

Cons

\-Reports for same store/same time period, show differences in salon revenue and other data ... which one is correct? revenue should be revenue! -Customizing reports, option is provided however not easily done by ordinary user/non-IT tech

Review Source

EV

Evelyn V.  
Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Review"

March 8, 2023

5.0

Pros

The amount of functions Zenoti offers. Love that one software offers so much.

Cons

Before and Afters - I would like a tab dedicated just to the photos

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing ZENOTI

Had all the functions we needed

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Needed more functional system

Review Source

kW

kristina W.  
Operations  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] is the best! "

November 1, 2023

5.0

\[sensitive content hidden\] has been absolutely amazing to work with taking our stress and anxiety away that comes with setting up and learning a new system. I do t know where we would be with out him.

Pros

The client profiles with all their info, history of appt, payment links sent, data capturing

Cons

Checking out process for walk in clients was a little tricky

Review Source

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