# Page 19 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

---

ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated April 1st, 2026

# Page 19 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 451-475 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GK

Gemma K.  
Salon Director  
Hospitality  
Used the software for: Less than 6 months

### "Great Service "

November 19, 2021

4.0

Switching to Zenoti was a big deal for us. We have had Fantastic personal customer service by Roshni especially. She has simplified it for us and continues to help us every step of the way. We do find that it is quite complex and maybe doesn’t need to be. But we are learning slowly.

Pros

We like that we can use it on a small laptop. We like the features of report sending to accountants. We like the overall look of diary. We like that it emails confirmations and receipts.

Cons

Slightly complicated to use. Fairly slow process to book appointments and you can’t move or extend appointments on mobile app.

Switched from

[Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/)

So we could use a small laptop and have a cloud system.

Review Source

NK

Nena K.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Zenoti "

January 18, 2023

5.0

Pros

It's an all in one platform and I Love the report details

Cons

HTML coding - we should just be able to input photos on our email options.

Review Source

AB

Ashley B.  
OWner  
Medical Practice  
Used the software for: 6-12 months

### "Zenoti in my Med Spa"

November 8, 2022

5.0

Pros

I began my journey with Zenoti about twelve months ago. Opening a new business can be scary but the support of the Zenoti team from the start has been significant in launching our med spa. Online instant support assists with any immediate inquiries I may have along with \[SENSITIVE CONTENT\] meeting with me to discuss any features or additional questions I may have, which ensures the workflow our our office remains consistent and steady.

Review Source

MR

Michelle R.  
Corporate Education Team  
Higher Education  
Used the software for: 6-12 months

### "Zenoti for Cosmetology Schools"

January 10, 2022

4.0

Implementation was very thorough and help was always there.

Pros

The process for implementation was very helpful and responsive.

Cons

Needed Reports. However, they have now been created. After setup, was not sure who we went to for other needs.

Review Source

Response from Zenoti Software

January 13, 2022

Thank you for reviewing us on Capterra, Michelle! It is great to hear about your positive experience with Zenoti and that we've been able to help you achieve success. We value your partnership and can't wait to continue to drive your business forward together. Please do not hesitate to share any other feedback you have in the future. Thanks for being an advocate for Zenoti!

SS

Shervin S.  
COO  
Cosmetics  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] and the entire Zenoti team were a pleasure to work with!"

November 10, 2023

5.0

Pros

Inventory management as well as accounting.

Cons

The mobile app needs to be more user friendly (Touch ID, Face ID, or pin log in, etc).

Switched from

[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)

Needed inventory management, analytics, as well as accounting features.

Review Source

JH

Jeffrey H.  
Franchisee  
Consumer Services  
Used the software for: 2+ years

### "\[SENSITIVE CONTENT HIDDEN\], exceptional level 2 tech"

May 19, 2020

3.0

Most of the time everything is good and you don't even think about it. When there are issues they usually cause major problems because we rely on Supersalon for so many critical aspects of our business.

Pros

The support I received from \[SENSITIVE CONTENT HIDDEN\] has been exceptional. He has been supportive of my business needs and spends the time to listen to understand my issues. He is responsive and always takes the initiative to follow up to make sure my issues have been resolved.

Cons

The introduction of new issues to existing features every time a new version is released.

Reason for choosing ZENOTI

Required by Brand

Review Source

ID

Isha D.  
operation manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "TruefittandHill"

May 31, 2019

5.0

Pros

Zenoti software is one step solution for the salon and spa for all your requirements we can track attendance, payroll, appointments, invoices, marketing, Bulk Sms and email. It is very advanced software which provides lots of advanced features like the mobile app, Employee app and online booking for the Clients. It is very user-friendly software. It provides various types of reports like employee performance, collection, sales, Inventory etc.

Cons

Customer support is only Available via Sms, and Email.you should have phone support for quick help.

Review Source

AE

Amber E.  
OPERATIONS MANAGER  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Happy with this software"

December 21, 2022

5.0

Pros

Easy to maneuver and train on. Happy with the setup

Cons

would like to be able to interface with other programs

Review Source

BE

Beth E.  
Stylist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Review "

January 25, 2023

5.0

Good for what we use it for. Scheduling appointments, client profiles and point of sale.

Pros

Scheduling is simple. Keeping client notes is easy.

Cons

Some aspects are not easy such as adding stock

Reason for choosing ZENOTI

Price

Review Source

VR

Verified Reviewer  
Chief Operating Officer  
Internet  
Used the software for: 1-2 years

### "Great but not Amazing"

September 11, 2018

4.0

Pros

All in one. They can basically do everything for a medical spa business. It did take some customization, but we eventually got there.

Cons

The customization process took way longer than expected. Sometimes the information is stored deep in the system and getting to the right menu can be challenging.

Review Source

AN

Anresha N.  
Consultant  
Medical Practice  
Used the software for: Less than 6 months

### "Innovative app"

August 13, 2021

5.0

main uses would be - booking system, payroll,client management and marketing.

Pros

Implementation took slightly longer but this was due to the old system having fragmented data. Support was incredibly helpful in getting things sorted.

Cons

Needs slightly more flexibility in terms of payroll support and recording of employees salaries and sliding scale commissions. Integrations also need to be more incorporating.

Reason for choosing ZENOTI

More capabilities

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Anresha! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

SS

Sarah S.  
Clinic Manager  
Medical Practice  
Used the software for: 6-12 months

### "Best Software Systems for Clinics"

August 10, 2023

5.0

Pros

The online booking system, ability to take deposits, nice layout for patients to book, easy to use & navigate, ability to add special offers and all integrated payment system. Enables you to show all availability across all centres, all in all a great system

Cons

Would like to enable more adhoc forms for patients

Review Source

CL

Cami L.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Very Pleased"

August 11, 2022

4.0

Overall Zenoti was a great move for our company and benefit our growth. If you get the pleasure to work with Colter. He represented the company well and went above and beyond for our company during set up.

Pros

Zenoti combined a lot of our daily softwares into one and allowed more options for our daily procedures.

Cons

The first step of getting started was rough and difficult to understand.

Reason for choosing ZENOTI

zenoti had more services to offer.

Review Source

Response from Zenoti Software

September 26, 2022

Hi Cami, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we are thrilled to learn that your Product Specialist, Colter, went above and beyond to support you every step of the way. We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

VR

Verified Reviewer  
Global Director of Production Operations & Design  
  
Used the software for: 1-2 years

### "The reporting is excellent"

October 5, 2017

4.0

Pros

Access to important data and metrics. The reports are great. Stylist are able to get up-to-speed quickly, even the technology challenged ones.

Cons

Can be a bit buggy at times. Some sort of access rights for an accountant would be great. Away to add reports to a favorites or hide un used.

Review Source

SJ

Sibidharan J.  
Procurement Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best Software "

May 17, 2019

4.0

The more we use the software, we are able to find more possibilities and avenues to explore in terms of not only operations but also procurement, issue management, CRM and marketing.

Pros

Custom Digital Forms - Not only beneficial in terms of costs but there are several operational benefits like time consumption, storage (tracking) of consultation forms filled. Prompt Customer Support

Cons

Processing time and there are many instances where we get only one response that, " this is in the roadmap will get back to you" and it takes longer time than expected.

Review Source

DW

Dini W.  
Owner  
Entertainment  
Used the software for: 2+ years

### "Review cost"

April 30, 2020

5.0

Good program , good service

Pros

Booking system, very easy to double check booking and operate everyday

Cons

Pricing a bit to expensive In this situation which no omset at all at salon will very hard to continue

Review Source

Response from Zenoti Software

June 3, 2020

Thanks for reviewing us on Capterra Dini! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

VR

Verified Reviewer  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Zenoti is not for everyone"

January 10, 2020

3.0

In my opinion, ZENOTI did not solve any business problems and I would not recommend it to anyone.

Pros

Honestly, there wasn't much I liked about this software. The only thing I liked about it was the ability to see multiple therapists' schedules at the same time.

Cons

The software was always crashing which was highly frustrating. Additionally, it was not user-friendly and was difficult to navigate. Also, there were not as many features available as I would have liked for the massage business I was employed in.

Review Source

Response from Zenoti Software

January 15, 2020

Hi there, this is Caroline from Zenoti. I want to thank you for giving us this feedback, and I am so sorry that you had this experience with our product. Our team would love to help you resolve any issues and will work to improve your experience with our software. Please send us an email at support@zenoti.com and we will help you out! Thanks again, and hope to hear from you soon.

Gabriel K.  
Owner  
Cosmetics  
Used the software for: 2+ years

### "Great customer service"

August 8, 2019

5.0

Pros

very nice people, \[SENSITIVE CONTENT HIDDEN\] very nice

Cons

updates are charged and i hate that...because should be included

Review Source

JL

Justin L.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Great Product - Once you get the hang of it."

July 20, 2023

5.0

A good product, but costly.

Pros

The vast features are great. Learning curve is steep, but support is good.

Cons

Learning curve, and the education videos lacked real production value. My implementation support person was in India and a lot of the available meeting times were early in the AM.

Review Source

BH

Bethany H.  
Head of Operations  
Cosmetics  
Used the software for: 2+ years

### "SuperSalon Review"

December 19, 2019

3.0

Pros

I want to thank \[SENSITIVE CONTENT HIDDEN\] for his patience, diligence and support with working on stressful issues. I appreciate techs like him that look deeper into issues rather than just passing the blame on other issues. He is the kind of customer support that is absolutely needed more with this company.

Cons

Too many to count. I'll only list one: given IOffice does not have the ability to change all things in the POS so when you have multiple salons (our case 18 salons) is a huge headache.

Review Source

GA

Gabrielle A.  
Marketing Director  
Medical Practice  
Used the software for: Less than 6 months

### "Easy Onboarding!"

February 9, 2024

5.0

Pros

Easy to use, all-in-one platform! The booking process has been nothing short of seamless!

Cons

Nothing to dislike so far. Just understanding how to use a new platform!

Review Source

Response from Zenoti Software

February 15, 2024

Hi Gabrielle, Thanks for the wonderful review! We're honored to have met your needs with our software. Your success is what drives us at Zenoti. If you require support or have feedback, our team is ready to listen. Cheers, The Zenoti Team

RH

Robert H.  
President  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Very dissatisfied"

February 9, 2023

1.0

Experience with customer service is good, the software is better suited for single location, spa type operations.

Pros

Online checkin is good. Scheduling methodology is good. Customer service is good.

Cons

Touchscreen functionality is very poor which slows down stylists when processing clients, Reporting for a multi-location operation is poor, client check out is missing very obvious features such as opening the drawer at the end of the transaction if client does not want a receipt, many, many more shortcomings. Super Salon was far better.

Reason for choosing ZENOTI

Seemed easier to switch from Super Salon, surface level demo mislead us into thinking it was good.

Review Source

PP

Patrick P.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Supersalon support"

March 19, 2021

5.0

Excellent

Pros

This software covers all of the items necessary to run my hair salon. Keeps track of all demographics of our customers. Tracks services purchased by customers. It's used for customer transactions. Keeps employee timecards and performance data of all employees. Technical service is excellent . Technician did an excellent job in solving my software setup questions. he was very knowledgeable, professional, and friendly.

Cons

Maybe it can be updated on the graphic interface to modernize it.

Review Source

CW

Caitlin W.  
Medical Assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great Software! "

November 4, 2022

5.0

Overall, great experience.

Pros

I love how easy this software is to navigate. It has everything you need in one place so you don’t have to worry about needing a thousand different systems.

Cons

There is nothing I disliked about zenoti.

Review Source

AG

Arpit G.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Comprehensive Med-Spa management Software"

September 14, 2020

5.0

Pros

We are impressed by their Marketing Automation capabilities and their customer support.

Cons

The software does not include Fixed Asset Management, Helpdesk ticketing etc.

Review Source

Response from Zenoti Software

December 16, 2020

Thanks for reviewing us on Capterra Arpit! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

Talk to a Capterra advisor for free and get results within 15 minutes.