# Page 2 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ZENOTI the right Salon solution for you? Explore 1259 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131057/ZENOTI/reviews --- ZENOTI 4.4 (1259) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Page 2 - Reviews of ZENOTI ## Showing most helpful reviews Showing 26-50 of 1259 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kelsea R. Owner Cosmetics Used the software for: 1-2 years ### "Awful product & Awful customer service" April 14, 2026 1.0 Platform & Staff Are Awful I’ve been with for about a year and a half, and it has been a year and a half of constant issues. Yes, the system is “robust,” but that’s honestly part of the problem. Simple tasks require navigating what feels like 40 different screens and toggling obscure settings just to get one thing done. That might be tolerable if their documentation was accurate—but it’s not. Their guides are outdated, showing features and settings that no longer exist, which makes an already complicated system even more frustrating. Support is a nightmare. You get passed in circles with no real resolution. And if you’re assigned to \[sensitive content hidden\] as your product manager, don’t expect help. Messages go unanswered. When he does respond, it’s usually “I’ll get back to you,” and then nothing. I have outstanding issues from months ago that are still unresolved with zero explanation. Trying to leave has been just as bad. I’ve requested my data to transition to another platform and cannot get it sent over. Every follow-up is ignored, including one sent to the legal team, as it is clear they are not holding up their end of the contract. At this point, it feels like you’re stuck in a system that won’t support you while you’re in it and won’t let you leave easily either. I pay close to $1,000 a month for this service, and in return I get inconsistent payouts, an overly complicated backend, and little to no communication when issues arise. If you value your business running smoothly, your time, your money, or even basic responsiveness from a company you’re paying—do not choose Zenoti. Pros Nothing. The system and staff are awful. This could have been easily a positive review, but when you ignore your customers and offer zero solutions, you get nothing but negative. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing ZENOTI I am now moving to boulevard because they have the same features while also being user friendly Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Needed more features however the features arent user friendly Review Source VR Verified Reviewer Gérante Health, Wellness and Fitness Used the software for: Less than 6 months ### "Zenoti France : migration chaotique, pertes financières et blocage injustifié des corrections (NF525)" April 14, 2026 1.0 Mon expérience avec en France est négative. J’ai choisi ce logiciel pour structurer et optimiser mon activité, mais la réalité a été une source de complexité et de perte de performance. La migration a été chaotique, avec des erreurs de mapping qui ont nécessité un travail de reprise considérable. J’ai personnellement travaillé jusqu’à 18 heures par jour pendant deux semaines pour tenter de corriger les anomalies, avec en parallèle un blocage des réservations pendant une semaine, des clientes mécontentes et un impact direct sur mon équipe. Ensuite, des problèmes récurrents sont apparus sur les paiements en ligne, empêchant certaines clientes de finaliser leurs réservations ou leurs achats. Cela a entraîné une baisse mesurable du chiffre d’affaires. La gestion des données financières est particulièrement préoccupante. Zenoti se retranche derrière la norme NF525 pour refuser les corrections, alors que cette norme impose la traçabilité des modifications, et non leur interdiction. Il serait techniquement possible de permettre des corrections avec historique, mais ce choix n’a pas été mis en place. Cette position crée un blocage qui va à l’encontre d’une gestion comptable rigoureuse et du droit à l’erreur. En cas d’erreur en caisse ou à la clôture, il est aujourd’hui impossible de corriger simplement dans le logiciel. La norme NF525 est invoquée, alors qu’elle impose une traçabilité des corrections, pas leur blocage. Le système ne propose pas de solution technique permettant de corriger avec historique, ce qui pose un réel problème de gestion et de fiabilité des données. Par ailleurs, les outils de reporting ne sont pas intuitifs. Il est difficile d’avoir une vision claire et immédiate de l’activité. Pour analyser mes performances, je dois consulter plusieurs rapports distincts, puis exporter les données dans Excel pour les retraiter. Mon logiciel précédent permettait une lecture simple et directe des chiffres en un coup d’œil, ce qui n’est pas le cas ici. Enfin, le support client ne permet pas de résoudre efficacement les problèmes remontés, malgré des preuves concrètes fournies. Au final, cet outil a généré une perte de chiffre d’affaires, une dégradation de l’expérience client, ainsi qu’une charge mentale importante. Avec le recul, je comprends mieux l’intérêt pour l’éditeur d’imposer un engagement de deux ans. Malgré plusieurs demandes, je n’ai pas obtenu de solution permettant de récupérer mes données de manière complète et exploitable, ce qui complique toute migration vers une autre solution comme Mindbody. Cette situation interroge au regard des principes de réversibilité des données. Le blocage des corrections financières, fondé sur une interprétation restrictive de la norme NF525, pose également question sur la capacité du système à garantir une comptabilité sincère. L’utilisation de Zenoti m’a fait perdre du temps et de l’argent, de manière concrète et mesurable (dysfonctionnements, corrections manuelles, pertes de ventes). En l’absence de solution apportée à ce jour, j’envisage de saisir la DGCCRF afin de faire examiner ces pratiques, et d’engager les démarches nécessaires pour obtenir réparation du préjudice subi. Pros L’outil FRANCE présente un potentiel intéressant sur le papier, avant de signer le contrat. Certaines fonctionnalités sont pertinentes pour structurer une activité, à condition qu’elles soient correctement paramétrées et opérationnelles. Cons La migration a été mal exécutée, avec un mapping de données comportant de nombreuses erreurs, ce qui a compromis la fiabilité des informations dès le départ. Les paiements en ligne sont instables, avec des échecs fréquents et un impact direct sur les ventes. La gestion des cartes cadeaux est peu fiable et a entraîné des pertes de chiffre d’affaires. Le point le plus problématique concerne la gestion des données financières : FRANCE invoque la norme NF525 pour bloquer toute correction simple d’erreur. Or, cette norme impose une traçabilité, pas une impossibilité de corriger. Le système ne propose pas de mécanisme permettant de corriger une erreur tout en conservant un historique, ce qui est pourtant techniquement réalisable. Cela revient à empêcher une comptabilité réellement sincère. Un autre point problématique concerne les rapports et le pilotage de l’activité. Les tableaux de bord proposés ne sont pas intuitifs et ne permettent pas d’avoir une vision claire et immédiate des performances. Pour obtenir une lecture cohérente de mon activité, je suis contrainte de consulter plusieurs rapports distincts, puis d’exporter les données dans Excel afin de les retraiter manuellement. Ce fonctionnement est chronophage et inadapté à une gestion quotidienne. À l’inverse, mon logiciel précédent me permettait d’accéder à une vue synthétique et lisible de mes chiffres en un seul écran, ce qui facilitait la prise de décision. Dans sa configuration actuelle, le système de reporting de Zenoti manque de clarté, de logique et d’ergonomie, ce qui complique inutilement le pilotage de l’entreprise. Le support client ne fournit pas d’analyses techniques concrètes malgré des problèmes documentés. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ZENOTI Pour leur promesses d'automatiser, et d'optimiser le planning grace a l'ia. Switched from [Kiute Pro](https://www.capterra.com/p/176841/FlexyBeauty/) J'ai changé de logiciel parce que l'entreprise Kiute a fermé. Review Source DO David O. General Manager Medical Practice Used the software for: 2+ years ### "A Complete Platform for Efficiency and Growth" April 18, 2026 5.0 helps me solve many key aspects of running my business, especially when it comes to legal protection and operational control. It allows me to create and manage digital consent forms, automate messages, and implement systems that ensure tasks are verified more than once—whether by staff, management, or even clients—adding an extra layer of accountability. One of the biggest advantages is having everything integrated into a single platform. Being able to manage operations, client communication, documentation, and marketing in one system saves me significant time and reduces operational costs, making the business more efficient overall. Pros is a comprehensive, all-in-one software solution designed to support the full operational needs of a medical spa. It provides everything required to efficiently manage daily business activities while delivering a seamless and elevated experience for clients, staff, and administrators. From an operational standpoint, Zenoti simplifies scheduling, client management, and service tracking, allowing for a highly organized and efficient workflow. For management, it offers advanced reporting, performance insights, and centralized control, enabling better decision-making and business growth. For staff, the platform enhances productivity and communication by streamlining appointments, service notes, and client interactions in one secure system. Zenoti also plays a key role in supporting compliance and protecting the business by maintaining proper documentation, digital records, and secure client data management. Its paperless environment eliminates the need for physical files, reducing clutter and improving organization across the entire practice. Additionally, Zenoti’s integrated marketing tools—including email and SMS campaigns—allow for effective client engagement, retention, and growth, making it a powerful platform not only for operations but also for scaling the business. Overall, Zenoti creates a modern, efficient, and professional ecosystem that elevates both the client experience and the internal management of a medical spa. Cons One of the few drawbacks of is that some tasks or setups can require multiple steps to complete correctly, which can make the process feel a bit complex at times. However, I understand that this structure is in place to ensure accuracy, consistency, and proper configuration across the platform. Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing ZENOTI Because they were offering me better pricing Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) To improve mu business, and have everything integrated in one place Review Source LF Lisa F. Business Development Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "ZENOTI is the BEST EMR system out there!" May 14, 2026 5.0 Our overall experience with has been extremely positive. As a small medspa with four providers and one manager, the conversion process has been my sole responsibility, but I have never felt like I was doing it alone. The support we have received from the Zenoti team has been amazing every step of the way. Their weekly check-ins, responsiveness, training and willingness to help has made the transition feel much more manageable. We truly appreciate the guidance, patience, and support that has helped us feel confident throughout the process. Pros support has been extremely helpful and responsive throughout our experience. Their weekly check-ins have made it easy to stay on track, ask questions, and address any concerns quickly. The team consistently follows up on open issues and works hard to find solutions in a timely manner. I appreciate their clear communication, patience, and willingness to guide us through each step. Overall, we have had a very positive experience and feel well-supported by the Zenoti team. Cons There is not one thing I don't like about , other than I wish we would have converted years ago - but that is our fault, not theirs Zenoti is great. I can't say enough about the entire team. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Poor customer service, outdated platform Review Source AL Amy L. Salon and spa owner Consumer Services Used the software for: Less than 6 months ### "Being patient is my goal" April 2, 2026 4.0 It will get easier. Right now I find it harder to schedule and rebook guests. When I add services to a ticket, it seemed harder. Also, I still am confused with live and Groovy Katz Salon. Training isn’t showing up anymore? I looked at a report that was giving me information and now the report is different. Where I was getting credit card fee’s and total credit card deposit… Pros The support before integration and the steps were very detailed and on schedule. The day we went live was hard but we made it. Our online scheduling has increased. I have learned to be patient with sending questions as they are addressed to me, passing these questions onto the message board. If I don’t understand, a live agent is easily available with helping. With Rocket Lane, the degree of help is answered with meetings set up to deep dive even further Cons Sometimes my questions were getting answered and then they just stopped. I had to learn to be patient in the beginning and was forced to ask the message board. The Aplus rewards don’t automatically show, you have to find them. Customer returning products is not specified for product returns and Aplus rewards and redeeming points. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing ZENOTI Aimee was very convincing and I felt that the product was worth the risk of changing Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Customer Service and help and the reports. Review Source Caitlin Q. Owner Hospitality Used the software for: 6-12 months ### "Oversold and under delivered. " January 27, 2026 1.0 Oversold and under delivered. I was incredibly disappointed with the "robust" system. If robust is another analogy for dated, burdensome and cumbersome. The system has so many features that it makes it incredibly difficult to navigate. Terrible customer service, as they do not have phone support, only a AI bot and chat feature which is slow to respond. Unless you operate a multimillion dollar business with extreme need I suggest you look elsewhere. Pros There was a TON of features... If you want the option to do it all they can definitely find away to give you everything that you are looking for in an all in one system Cons But because there was a TON of features it made the system incredibly difficult to navigate. It was so over built that simply changing the pricing of a product required going into several different places to do so. It made it incredibly difficult to do the simplest of tasks and the system overall is incredibly dated in its backend, customer bookings and UX. Most of all I was most disappointed in the company's customer service. They spend an absorbent amount of time trying to get you to sign on however trying to get support after the initial implementation was next to impossible. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing ZENOTI Was sold on the "immense" abilities of the software Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) needed a better online booking system... Review Source Nicole R. Business Operations Medical Practice Used the software for: 6-12 months ### "I highly recommend Zenoti for anyone looking for an EMR system that is with the times, user-friendly and robust." February 2, 2026 5.0 I highly recommend for anyone looking for an EMR system that is with the times, user-friendly and robust. Pros Working with the has been a really great experience! They have been flexible with their time throughout the setup process and how to we were able to work through our launch--during a busy holiday season! Our Implementation manager was great and helped us work through the data with a fine tooth comb as we transitioned from our old system. Cons Some constructive feedback is that it would be helpful if 's team allowed for more time with the implementation team once launching. After go-live, they offer a 2-week window with daily check-ins and standby access with the implementation manager. It took some time using the new system to identify areas that required more attention or development. But what I would say is that while their structure may not be setup for the additional support, my Implementation manager \[sensitive content hidden\] made/continues to make the effort to stay connected and follow through on open items. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) System was not mac friendly, very slow, didn't allow for online payments for programs. Review Source MK Melissa K. Co-Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Loving Zenoti So Far" April 28, 2026 5.0 I enjoy , and I keep learning more and more regarding what it can do ... all of its functions and capabilities. Customer service has been top tier as well. Very fast reliable clear assistance from the tech team. Pros has a lot of features I love, it is a lot of clicking sometimes but it really gets into the nitty gritty of the business. Many reports and formats, I also love the calendar feature which allows custom reports based on specific time frames. Performs well, pricing seems fair, AI is ever growing and can typically help before escalating to the tech team. And the tech team, great support! it doesn't matter how long it takes to troubleshoot, they'll keep at it until resolved. And the integrations like hyperconnect and Mia the AI agent, top tier. Cons A lot of clicking to get to something, seems like its being worked on as there's always a new update/rollout. Review Source JF Jeannine F. Owner, Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "Onboarding with Zenoti EMR" April 11, 2026 5.0 Stressful but the team were so helpful it became manageable. Weekly calls to go over all our questions and fill gaps in understanding system. Now enjoying how well we can manage packages and membership sales, we have our chart forms nailed down and can make changes with ease as needed. Liking alot that leads coming in through website sts firecylg integrated into zenoth. Easy also to message patients directly in the system Pros The onboarding team ( \[sensitive content hidden\]) were all so patient and helpful as I navigated my way through sending my forms and services etc and learning how to use the system. Happily surprised how much of patient chart notes snd photos from prior EMR were brought over to Cons Its very robust and required many hours and late nights getting set up and learning the system. Felt very overwhelmed during onboarding and the early months using Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing ZENOTI Asked many other medspa owners. Consensus was that Boulevard may not be as good at medical type procedures for documentation. Also wanted photo manager Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Needed better management of package sales including option to buy online Review Source EF Elisabeth F. Spa Owner Mental Health Care Used the software for: Less than 6 months ### "Zenoti has great features! Great value for the money." May 18, 2026 5.0 The support team is amazing. So attentive to our needs. They care very much about our success and spent many hours, days and weeks with us. Pros I love the features. Demand Pricing. Beautiful webstore. Ease of moving appointments. Online booking. Customer communication. Cons Many glitches with implementation, but that is to be expected when launching a new software. Some of the limitations with regard to reporting and invoicing, but we are working through those things. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing ZENOTI was the one system that "had it all". Everything we wanted. Also, it was recommended by one of our spa partners. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) We are renovating this year, and will be building a thermal spa within our facility. We needed a software that could handle the capacity of booking thermal guests. Review Source Gabrielle T. Brand Designer, Social Media and Marketing Manager Consumer Services Used the software for: 1-2 years ### "Prompt, reliable, and friendly support team!" August 20, 2025 5.0 is a great appointment booking and client management system. It is nice to have client communications, online booking, appointments, payments, marketing, and feedback all streamlined in one place. It is fairly easy for beginners to learn how to use. The support team is prompt and thorough when assistance is requested. Pros The customer support team is always very friendly, helpful and informative. Our account lead, \[sensitive content hidden\], goes above and beyond to make sure that I receive the assistance and information needed, ensuring that everything runs smoothly. I have asked so many random questions across all different subjects and \[sensitive content hidden\] always assists with a smile. Cons There are some system settings that can be difficult to work around sometimes. I wish we were able to adjust system settings and preferences based on the salon's needs. Review Source RY Rachel Y. Owner, Trichologist, Hair Extension Specialist, Educator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hands down the best!!!" October 4, 2025 5.0 I had a great experience with and am truly thankful for the implementation team’s guidance and support. Pros All of the features and capabilities, ease of use, and the entire team is excellent. I truly appreciate the implementation team’s patience and expertise during the onboard process as well. I’m excited to have the online booking feature enabled and looking forward to getting more organized with patient management. I’m able to get rid of two other systems bc covers it all! Cons Figuring out where certain features were located was a bit challenging at first, even with training. I used the same app for 15 years so making new habits will also take time. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ZENOTI I didn’t like vagaro from the client facing end. I have heard of some limitations that didn’t have so while zenoti may be more expensive I found the features and team support alone to be more valuable as the systems can help generate more sales. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) I liked the features and capabilities. I liked that I could put client photos and track before and afters. The photo slider. The fact I could get rid of Jotform as well. Review Source Jacinda P. Vice President of Store and Franchise Operations Cosmetics Used the software for: Less than 6 months ### "Wonderful Migration to Zenoti" April 10, 2026 5.0 Pros Our business migrated over to a couple of months ago and it has been a wonderful experience with all the great capabilities they offer especially for franchising. Our account manager \[sensitive content hidden\] . is quick and efficient and lovely to work with. He has a clear understanding of our wants and needs and always finds. a solution for us. The zenoti team also provided a great training for us how to utilize the system and it is extremely easy to learn and navigate bookings, reporting, inventory, scheduling and payroll. Cons The beginning of the migration process was a bit difficult because they paired us with a team in a different time zone so communication was hard but this was quickly rectified and we were then paired with \[sensitive content hidden\] who has been absolutely amazing. Switched from [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Boulevard couldn't support us in the way we needed. Review Source JD Johna D. Director of Operations Cosmetics Used the software for: 1-2 years ### "Zenoti Review " November 19, 2025 1.0 I would not recommend this product. It needs to have more advanced options and be able to evolve with an ever changing Aesthetic environment. Pros Scheduling was pretty user friendly and there’s a price check option to save time when a patient needs a quick check out or has an inquiry. Cons Turnaround time to have issues resolved takes days at times. No customer service readily available unless you use the chat bot but even then not too helpful. Review Source Response from Soham Inc dba Zenoti April 7, 2026 Hi Johna, thank you for taking the time to leave a review. We regret to hear of the frustrations you've experienced while using our software and apologize for the delay in responding. We would like the opportunity to help you resolve any issues. Please reach out to us at customerengagement@zenoti.com and provide more information about your business. Once we have additional details, our team will take the appropriate steps to ensure your concerns are addressed. Thank you for your patience. kL kelly L. Spa Director Health, Wellness and Fitness Used the software for: 2+ years ### "customer service makes all the difference" June 30, 2025 5.0 Intergration and start up was hard for the first couple of years. We had a lot of glitches and moments when things did not work, but the last two years have been great. Pros I find it user friendly. \[sensitive content hidden\] is amazing at assisting me - her customer service keeps me sane. Cons The reports are a challenge at times especially when wanting information for a one-year period. The SSG also shows up oddly on my summary reports. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing ZENOTI seemed user friendly and the integration would be easier Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) we wanted something web based and not server Review Source KW Kerri W. Owner and Nurse Health, Wellness and Fitness Used the software for: 6-12 months ### "Don't do it, trust me, don't " May 11, 2025 1.0 I would never recommend this system to anyone. They make you feel super important when you start with them, however, that quickly goes down hill once you are "all set up" in their eyes. Pros It has more depth communications, texting msging, auto emails, I like all this. But it is terrible to get all set up. Cons is probably the worse software for medispas. They don't tell you about the tremendous 4 month introductory to their system and how indepth the integration is. They have terrible customer service who never replies. I had a on boarding team, that team knew less than me about their own system. I would test certain aspects they said would not work, only to find out they work. Not to mention, their system is constantly glitching. I had major double bookings when I first came on with them, which was a simple change I had to figure out by myself over weeks, they could not figure it out. I am fully integrated with them now, but had I know all this, I would have never taken the leap. The worse software by far. Being full integrated, I also can never get a hold of customer service. It is a critical change, HOURS to reply. Plus, you don't have full access to the software, there are so many changes you cannot make yourself. The price is astronomical for a system that hardly works. You cant just make changes to invoices, you have to do 15 steps, to get the one you wanted. I was promised this would be better, faster, easier to use. Don't believe this. I wish I would have read all the reviews first Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) More communications, told it was an easier system Review Source Response from Soham Inc dba Zenoti May 19, 2025 Hi Kerri, Thank you for leaving a review about your Zenoti experience. We regret to hear your implementation didn't meet our high standards, that you experienced issues while using the software, and that you encountered challenges with our support team. We take pride in providing our customers with exceptional software and service, and we understand how important it is for our customers to get the support they need, when they need it. It is always our goal to provide excellent software and service to our customers, and we are continuously working to improve our response times and the quality of support provided. A member of our support team has since reached out to learn more about the issues you experienced and established terms to reach a resolution. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. Thank you for being a Zenoti customer. GP Ghanshyam P. Owner Medical Practice Used the software for: Less than 6 months ### "Incredible EMR System & Phenomenal Implementation Support" July 8, 2025 5.0 Incredible EMR System & Phenomenal Implementation Support has been a total game-changer for our med spa. The EMR platform is incredibly thorough, user-friendly, and designed to support every aspect of our workflow—from scheduling and charting to payments and follow-ups. What I love the most is that it’s completely customized to fit our specific needs. Every feature, form, and setting feels tailored just for us, which has streamlined our operations and elevated our client experience. A huge shoutout to the amazing implementation team— \[sensitive content hidden\] in particular were absolute rockstars. Their guidance, patience, and deep knowledge made the setup process seamless. They took the time to understand our business, offered expert recommendations, and delivered solutions that felt personalized and scalable. If you’re looking for an EMR system that’s not just powerful but also feels like it was built for you, I can’t recommend enough. Pros What I love most is that ’s EMR system is completely customized for my business—it feels like it was built just for me. Cons They have a lot of update on the way and their AI features are not yet fully released. I am looking forward to these releases. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing ZENOTI They have a lot of AI tools coming up and it’s a robust system. Review Source DM Dennis M. Owner, President Consumer Services Used the software for: 1-2 years ### "Zenoti the Best!" July 10, 2025 5.0 is on the leading edge of technology and always looking to improve, The support team is very helpfull in my experience. Pros You can have access to multiple centers. Additionally, they continually strive to enhance their product. The education is excellent, the support is great, and they are willing to help. Cons Something the program is very complicated and not so user-friendly, and I would like to see a faster turn around time with our request. Switched from [Elite EXTRA](https://www.capterra.com/p/131389/Elite-EXTRA/) Multiple locations are the main reason, as well as the online features. Review Source KV Katherine V. Spa Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Improved spa spoftware" May 6, 2025 4.0 Overall, much more user-friendly experience than other more outdated spa software programs. Still lots of room for improvement, but hopefully upgrades and updates continue on! Pros The company I work for upgraded to in 2020, and it has definitely been an upgrade from the program we used previously. There are always upgrades and enhancements being made to the program, but it is much more user-friendly than our old software. Being cloud-based has been a huge improvement! Cons Certain features don't necessarily make sense, or there are very specific ways you have to go about doing things to make them work correcrtly. Technical support is hard to come by and the tech support agents do not always fully understand the questions you're trying to ask. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) This change was from our corporate office - but as a user who operated on both systems, the switch was much needed. Review Source Jami K. office manager Medical Practice Used the software for: Less than 6 months ### "Great customer service" January 21, 2026 5.0 Customer service for new company using was great. We had daily meetings and then weekly meetings Pros Appt. managagment, value for money, very easy to use. Customer support was wonderful. We were able to set up daily zoom meetings to get help. Cons n/a no complaints we have not had any issues with . It is always difficult to use a new system but this is very user friendly Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) wanted to up our cash pay services and esthetics Review Source TB Tina B. Executive Assistant Medical Practice Used the software for: Less than 6 months ### "Great Product" December 23, 2025 5.0 Overall the product will help with customer engagement and help staff with retaining clients. The integrated zoom, email, and texting features are extremely beneficial. Pros The onboarding team was amazing and helped to taylor the system to meet our specific needs. The training options were valuable. Cons The product is more expensive than other options and does not offer some basic reporting options. There is no option for creating your own reports. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ZENOTI Offered a more robust enterprise experience Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Wanted a more integrated solution for our business Review Source AL Alina L. Program Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thorough software" October 14, 2025 5.0 \[sensitive content hidden\] were both helpful and followed up whenever we needed a push or guidance. It has been a lot to learn but helpful to have regular meetings. Pros I liked that it was comprehensive and covers everything from appointment booking, employee management, services, inventory, and includes forms. We were excited to have guidelines in the photo captures integrated in the forms. In our last software, we would have to upload photos from our devices that weren't always of similar alignment, so this was a gamechanger for us. has a search bar in case you aren't sure where adjustments should be made in the software. Cons It was not the most intuitive to use and has a learning curve. Setting up does take time, so if you have other obligations or clinic responsibilities, you need time carved out for it. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Reason for choosing ZENOTI Although Mangomint was much more straightforward, the photo capturing guidelines made a huge influence in our choice. Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) had a photo capturing system integrated into their electronic forms that also integrated guidelines for our before and after comparisons to be more similar in position and angles. This was key for our aesthetics components Review Source CM Carla M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "\[sensitive content hidden\] ARE THE BEST!!" May 29, 2025 5.0 Very happy thus far!! Best software we have used is years!!! Excellent customer service, speedy, conscientious, and complete. Pros The assistance I received from my on-boarding specialists, \[sensitive content hidden\] The patience and professionalism they show towards me was indescribable. They help me way past onboarding time even when I had an issue with using the software.in my own. They truly care about making rhe client get and feel confident in using the platform. Cons I have been very pleased with the whole platform so far. I don't have anything negative to say. It has worked very well for our spa and our staff. Alternatives considered [Bisi Books](https://www.capterra.com/p/10019884/Bisi-Blvd/) Reason for choosing ZENOTI Ease of use, larger reach and services, and customer service was A+ from the start Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker became too big for their britches and sold to my body. It went back to the same poor customer service that Mind Body has gone to over the years. Review Source JB Jonathan B. Director Medical Practice Used the software for: Less than 6 months ### "More capabilities" June 25, 2025 5.0 Pros We recently transitioned from Square to , as our medispa required a more robust and comprehensive platform to support our growing needs. While the transition to a system as powerful as Zenoti can be complex, our experience was made significantly smoother thanks to Puru. He was incredibly patient, thorough in his explanations, and went above and beyond to ensure our team was fully prepared to go live. His support made a potentially overwhelming process much more manageable and gave us confidence moving forward with the platform. We're excited about the capabilities Zenoti brings to our clinic and grateful for the guidance we received during this important change. Cons What we liked less was the complexity of the program at first—it was a significant adjustment coming from Square. is a much more advanced system, and it took some time for our team to adapt. However, this adaptation period also highlighted just how powerful the platform truly is. With the right training and support, especially for our providers, we’ve come to appreciate the depth and flexibility Zenoti offers. It’s clear that this system will equip us with the tools we need to operate efficiently and grow our medispa practice. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Needed more options when it comes to medical charting. Review Source KD Kelsey D. Operations Manager Mental Health Care Used the software for: 2+ years ### "Wondering about Zenoti- answer is YES!" July 17, 2025 5.0 Fast, Friendly, and efficient the whole team has been a blast to work with, any updates I need are completed quickly, and that its explained so I can change later. Education about your software is important to them. Pros The ease of the software, the AI , and the all in one place, from scheduling, marketing, phone call, texts, reports, and payroll. Cons That I can not be super custom to my particular business, and that they don't have Chiropractic Yet, but once they do we are excited. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ZENOTI Through approach with us and interviewed us as much as we interviewed them to make sure it was a good fit. 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