--- title: "Page 2 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is ZENOTI the right Pilates Studio solution for you? Explore 1292 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131057/ZENOTI/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- ZENOTI 4.4 (1292) [View alternatives](https://www.capterra.com/p/131057/ZENOTI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 2 - Reviews of ZENOTI ## Showing most helpful reviews Showing 26-50 of 1292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NH Natalia H. marketing lead Health, Wellness and Fitness Used the software for: Less than 6 months ### "Powerful Platform, Strong Support" July 31, 2026 4.0 Overall, Zenoti has been a powerful and useful platform for managing our spa operations. It helps centralize bookings, client information, payments, services, packages, and marketing in one place. While there is a learning curve at the beginning, once the system is set up properly, it offers strong customization and better visibility into business data, client activity, and daily operations. Pros Zenoti offers a lot of customization and brings many parts of the business into one platform, including bookings, services, payments, packages, memberships, gift cards, and marketing tools. It is especially useful for a spa business with different services, classes, and hotel-related needs. The customer support team has also been helpful when we needed guidance. Cons Zenoti can feel overwhelming at the beginning, especially without proper onboarding or guidance. Because the platform has many features, some processes are not always intuitive, and it can take time to understand where everything is and how to configure things correctly. Some AI/help responses can also be outdated, so we sometimes still need to confirm with support. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing ZENOTI We chose Zenoti because it offered more customization and a more complete set of features for our needs. Compared to the alternatives, Zenoti felt better suited for a spa and wellness business with multiple service categories, online booking needs, packages, memberships, gift cards, and marketing tools. It gave us more flexibility to manage different parts of the business from one system. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We switched from Mindbody because we needed a platform with more flexibility and customization for our business model. We manage spa services, thermal experiences, classes, packages, gift cards, and hotel-related services, so we needed a system with more booking options and better tools to support different types of services in one place. Review Source AG Austin G. CFO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thank you Zenoti Team for an OUTSTANDING experience" August 4, 2026 5.0 Working with the Zenoti team has been a breath of fresh air! From the initial EMR review with \[sensitive content hidden\], and everyone else who was hands-on during the implementation process, everything has been wonderful. As with any new central operating system, the implementation process was not without challenges (mostly on our end), but the Zenoti team was always there to answer any questions we had. The weekly check-ins allowed our team to stay on track with the ongoing changes to our system and helped to clear up any confusion. Additionally, there is ample training on how to use the system at all levels of any organization. We now have access to online booking and better capability for follow-up on cancelled/missed appointments and marketing strategies. We are now a little over 2 months past our go-live date and are really feeling the benefits from the change. I cannot thank the Zenoti team enough! We are so excited to see how Zenoti continues to provide benefit and unlock our practice's full potential in the future. Pros 1\. The initial EMR review with \[sensitive content hidden\] was informative and easy to understand. 2. After electing to move forward with Zenoti, we were set up with Trivia, Femi, Vamsi, Yash, Anurag, and others to help handle our implementation process. They made sure that the transition was as smooth as possible and that we remained on track throughout the process. 3. Any comments, questions, concerns, or changes were met head-on. Responsiveness was almost immediate and helped to keep the ball rolling at all times. 4. There is a great amount of training on how to use the system at all levels of any organization. The training is guided and tailored to your position in the organization. It can be a little repetitive, but the repetition helps to really drill down and understand how to use the system. 5. We now have access to online booking and better capability for follow-up on cancelled/missed appointments and marketing strategies. Cons It is hard to find something that I did not like about Zenoti. I would say all the capabilities in the system can be a bit overwhelming, but that is mostly due to the system being much more capable than Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Ramp](https://www.capterra.com/p/207081/Ramp/) Reason for choosing ZENOTI Zenoti offered the key capabilities for growth and analysis that we were looking for. It offers more for less and the customer support was out of this world. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) PatientNow was an older system that lacked the capabilities and functionality we needed to continue growing. Review Source AS Autumn S. Spa Manager Medical Practice Used the software for: 2+ years ### "Spa Manager" July 24, 2026 4.0 My overall experience with Zenoti has been positive. The support team is helpful, and our account representative, \[sensitive content hidden\] , is exceptional. He takes the time to educate us and ensure our practice is using the platform effectively. Zenoti offers many valuable features, but it can sometimes feel overly complex, especially when completing simple, everyday tasks. Pros What I like most about Zenoti is the wide range of features it offers to manage nearly every aspect of our business in one place. I also greatly appreciate our account representative, \[sensitive content hidden\]. During our meetings, he takes the time to educate us, answer our questions, and ensure that our practice is using the platform effectively and taking full advantage of its capabilities. Cons While Zenoti offers many advanced features and capabilities, it is often unable to handle simple tasks efficiently. Routine processes can feel overly complicated, require too many steps, or not work as expected, making everyday tasks more time-consuming than they should be. Review Source JL Joanne L. Founder Medical Practice Used the software for: 2+ years ### "Zenoti is an important part of our business" August 26, 2026 5.0 love their comprehensive system, its great and always innovative. We’ve been using Zenoti for the past four years, and it has become an essential part of how we operate and manage our growing business. What we love most about Zenoti is that it goes far beyond a basic booking system. It provides a comprehensive, customizable platform that can be tailored to the unique needs of our business as we continue to grow. From managing our team and payroll to tracking expenses, monitoring income, and generating detailed business reports, Zenoti gives us the operational oversight we need to make informed decisions. Equally important, we’ve appreciated the personalized level of care and support from the Zenoti team. They take the time to understand our business and help us find solutions that work for our specific needs. As our team and operations have expanded, having a centralized system that brings everything together has given us greater organization, visibility, and control. Zenoti has truly become an important part of our day-to-day business operations and our continued growth. Pros We’ve been using Zenoti for the past four years, and it has become an essential part of how we operate and manage our growing business. What we love most about Zenoti is that it goes far beyond a basic booking system. It provides a comprehensive, customizable platform that can be tailored to the unique needs of our business as we continue to grow. From managing our team and payroll to tracking expenses, monitoring income, and generating detailed business reports, Zenoti gives us the operational oversight we need to make informed decisions. Equally important, we’ve appreciated the personalized level of care and support from the Zenoti team. They take the time to understand our business and help us find solutions that work for our specific needs. As our team and operations have expanded, having a centralized system that brings everything together has given us greater organization, visibility, and control. Zenoti has truly become an important part of our day-to-day business operations and our continued growth. Cons While we’ve had a very positive experience with Zenoti overall, there are a few areas where we feel there is room for improvement. Zenoti can be on the more expensive side, and we’ve occasionally felt that additional features or upgrades come with extra costs. For example, when we wanted to upgrade our Webstore ourselves, we were surprised to be quoted an additional fee for the upgrade rather than being able to manage it independently. We also appreciate that Zenoti is constantly innovating and introducing new technology, including its AI Receptionist. However, we find it a little frustrating that the AI Receptionist currently has limitations when it comes to texting clients, especially since texting is such an important part of communication and appointment management for our business. Overall, we appreciate Zenoti’s comprehensive platform and continued innovation, but we would love to see more flexibility around pricing, greater ability for businesses to make certain changes independently, and more robust communication capabilities within the AI tools. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ZENOTI most comprehensive n good if i want to manage multiple branches Review Source TL Toni L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "The Most Thorough and Supportive Software Transition I’ve Experienced" July 7, 2026 5.0 Overall, I have been incredibly impressed. For the first time, I feel like I have software that won’t just keep up with my business. I feel like it will help me grow it. It’s clear that Zenoti is a forward-thinking company that’s continually innovating, and I’m excited to continue onboarding and learn more about my chosen features like HyperConnect and the AI Receptionist. If the onboarding experience is any indication of what’s ahead, I know we made the right decision. Thank you to Sudhanshu for making such a complex transition feel manageable and for providing outstanding support every step of the way. I’m excited to continue growing with Zenoti. Pros The onboarding experience exceeded my expectations. Sudhanshu was incredibly organized, communicative, patient, and supportive throughout the entire process. Transitioning software is overwhelming simply because there’s so much to learn, but I never felt like I was doing it alone. If he didn’t immediately have the answer to a question, he always took the time to research it, explore different options, and come back with a solution. He also helped me think through workflows and offered guidance when I wanted to know what might be considered an industry standard. That level of support made a huge difference. I’ve used Square, Vagaro, GlossGenius, and most recently Mangomint, and Zenoti is by far the most comprehensive software I’ve worked with. The level of customization, reporting, automation, and operational insight is unlike anything I’ve experienced before. It gives me a level of visibility into my business that I simply haven’t had with any other software. Cons The only challenge was the learning curve, but that’s expected with software this robust. There is a lot of information to absorb because of everything the platform can do. I don’t see that as a negative. It’s simply part of implementing a powerful system, and having great onboarding support made the process much easier. Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) I’ve used Square, Vagaro, GlossGenius, and most recently Mangomint. Each platform served its purpose at the time, but as my business continued to evolve, I realized I needed more than a scheduling system. I wanted a platform that could provide deeper reporting, more advanced automation, stronger operational insight, AI-driven tools, and the ability to scale with my business over the long term. I wasn’t looking for software that would meet my needs today. I was looking for software that would support where I’m going in the future. Review Source MS Michelle S. Therapist and Administration Health, Wellness and Fitness Used the software for: 2+ years ### "More Than Just Appointment Management" September 8, 2026 5.0 Overall, we’ve had a positive experience with Zenoti. As a med-spa, it has been a significant step up from the software we were previously using and has allowed us to do much more within one system. We particularly like that the platform is continually evolving, with new features and improvements that help us adapt as our business grows. The implementation and ongoing support have also made the transition much easier. Pros One of the biggest benefits for us is having so many aspects of the business in one place. From managing clients and appointments to marketing and backend reporting, Zenoti gives us a centralised system that is flexible and can be customised to suit our business. We also really value the ongoing support from \[sensitive content hidden\] and the wider team, who are always responsive and willing to help us get the most out of the software. Cons The system does require some time to learn, as it has so many functions and features. Some processes aren’t always intuitive and can require several steps or some double handling. However, there is always support available to guide you through any questions or issues Switched from [Timely](https://www.capterra.com/p/142756/Timely/) Needed additional functions, especially in the backend. Review Source ZB Zenan B. Managing partner Retail Used the software for: Less than 6 months ### "Powerful Platform for Growing a Client-Focused Business" June 30, 2026 5.0 Overall, our experience with Zenoti has been positive. It is a strong platform for a growing service business that wants to move beyond basic booking software and create a more complete client experience. There is a learning curve, but once the system is set up properly, it gives us useful tools to manage operations, increase repeat visits, and build stronger relationships with clients. We appreciate that Zenoti supports both day-to-day business needs and long-term growth. Pros Zenoti gives us the tools to manage many parts of our business in one place, including online booking, staff schedules, client profiles, memberships, packages, loyalty rewards, promotions, reporting, and marketing. I especially like that it helps us create a more professional and consistent client experience while giving us opportunities to encourage rebooking, memberships, and customer loyalty. The webstore and automated communication features are also valuable for helping us grow beyond walk-in appointments. Cons Because Zenoti has so many features, some settings can feel complicated and take time to understand. Setting up promotions, loyalty rewards, membership rules, redemption settings, and certain booking configurations can be less intuitive than expected. It can be difficult to know which settings need to be selected to make an offer work exactly as intended, especially when there are restrictions, spending thresholds, or different client eligibility rules. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing ZENOTI The growth features. Client retention. Email marketing Switched from [Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) I made the switch because our previous operating system did not offer many of the features we needed. It was also very difficult to reach the support team and get timely answers to our questions or concerns. Review Source AL Amy L. Salon and spa owner Consumer Services Used the software for: Less than 6 months ### "Being patient is my goal" April 2, 2026 4.0 It will get easier. Right now I find it harder to schedule and rebook guests. When I add services to a ticket, it seemed harder. Also, I still am confused with Zenoti live and Groovy Katz Salon. Training isn’t showing up anymore? I looked at a report that was giving me information and now the report is different. Where I was getting credit card fee’s and total credit card deposit… Pros The support before integration and the steps were very detailed and on schedule. The day we went live was hard but we made it. Our online scheduling has increased. I have learned to be patient with sending questions as they are addressed to me, passing these questions onto the message board. If I don’t understand, a live agent is easily available with helping. With Rocket Lane, the degree of help is answered with meetings set up to deep dive even further Cons Sometimes my questions were getting answered and then they just stopped. I had to learn to be patient in the beginning and was forced to ask the message board. The Aplus rewards don’t automatically show, you have to find them. Customer returning products is not specified for product returns and Aplus rewards and redeeming points. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing ZENOTI Aimee was very convincing and I felt that the product was worth the risk of changing Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Customer Service and help and the reports. Review Source DO David O. General Manager Medical Practice Used the software for: 2+ years ### "A Complete Platform for Efficiency and Growth" April 18, 2026 5.0 Zenoti helps me solve many key aspects of running my business, especially when it comes to legal protection and operational control. It allows me to create and manage digital consent forms, automate messages, and implement systems that ensure tasks are verified more than once—whether by staff, management, or even clients—adding an extra layer of accountability. One of the biggest advantages is having everything integrated into a single platform. Being able to manage operations, client communication, documentation, and marketing in one system saves me significant time and reduces operational costs, making the business more efficient overall. Pros Zenoti is a comprehensive, all-in-one software solution designed to support the full operational needs of a medical spa. It provides everything required to efficiently manage daily business activities while delivering a seamless and elevated experience for clients, staff, and administrators. From an operational standpoint, Zenoti simplifies scheduling, client management, and service tracking, allowing for a highly organized and efficient workflow. For management, it offers advanced reporting, performance insights, and centralized control, enabling better decision-making and business growth. For staff, the platform enhances productivity and communication by streamlining appointments, service notes, and client interactions in one secure system. Zenoti also plays a key role in supporting compliance and protecting the business by maintaining proper documentation, digital records, and secure client data management. Its paperless environment eliminates the need for physical files, reducing clutter and improving organization across the entire practice. Additionally, Zenoti’s integrated marketing tools—including email and SMS campaigns—allow for effective client engagement, retention, and growth, making it a powerful platform not only for operations but also for scaling the business. Overall, Zenoti creates a modern, efficient, and professional ecosystem that elevates both the client experience and the internal management of a medical spa. Cons One of the few drawbacks of Zenoti is that some tasks or setups can require multiple steps to complete correctly, which can make the process feel a bit complex at times. However, I understand that this structure is in place to ensure accuracy, consistency, and proper configuration across the platform. Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing ZENOTI Because they were offering me better pricing Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) To improve mu business, and have everything integrated in one place Review Source VR Verified Reviewer Gérante Health, Wellness and Fitness Used the software for: Less than 6 months ### "Zenoti France : migration chaotique, pertes financières et blocage injustifié des corrections (NF525)" April 14, 2026 1.0 Mon expérience avec Zenoti en France est négative. J’ai choisi ce logiciel pour structurer et optimiser mon activité, mais la réalité a été une source de complexité et de perte de performance. La migration a été chaotique, avec des erreurs de mapping qui ont nécessité un travail de reprise considérable. J’ai personnellement travaillé jusqu’à 18 heures par jour pendant deux semaines pour tenter de corriger les anomalies, avec en parallèle un blocage des réservations pendant une semaine, des clientes mécontentes et un impact direct sur mon équipe. Ensuite, des problèmes récurrents sont apparus sur les paiements en ligne, empêchant certaines clientes de finaliser leurs réservations ou leurs achats. Cela a entraîné une baisse mesurable du chiffre d’affaires. La gestion des données financières est particulièrement préoccupante. Zenoti se retranche derrière la norme NF525 pour refuser les corrections, alors que cette norme impose la traçabilité des modifications, et non leur interdiction. Il serait techniquement possible de permettre des corrections avec historique, mais ce choix n’a pas été mis en place. Cette position crée un blocage qui va à l’encontre d’une gestion comptable rigoureuse et du droit à l’erreur. En cas d’erreur en caisse ou à la clôture, il est aujourd’hui impossible de corriger simplement dans le logiciel. La norme NF525 est invoquée, alors qu’elle impose une traçabilité des corrections, pas leur blocage. Le système ne propose pas de solution technique permettant de corriger avec historique, ce qui pose un réel problème de gestion et de fiabilité des données. Par ailleurs, les outils de reporting ne sont pas intuitifs. Il est difficile d’avoir une vision claire et immédiate de l’activité. Pour analyser mes performances, je dois consulter plusieurs rapports distincts, puis exporter les données dans Excel pour les retraiter. Mon logiciel précédent permettait une lecture simple et directe des chiffres en un coup d’œil, ce qui n’est pas le cas ici. Enfin, le support client ne permet pas de résoudre efficacement les problèmes remontés, malgré des preuves concrètes fournies. Au final, cet outil a généré une perte de chiffre d’affaires, une dégradation de l’expérience client, ainsi qu’une charge mentale importante. Avec le recul, je comprends mieux l’intérêt pour l’éditeur d’imposer un engagement de deux ans. Malgré plusieurs demandes, je n’ai pas obtenu de solution permettant de récupérer mes données de manière complète et exploitable, ce qui complique toute migration vers une autre solution comme Mindbody. Cette situation interroge au regard des principes de réversibilité des données. Le blocage des corrections financières, fondé sur une interprétation restrictive de la norme NF525, pose également question sur la capacité du système à garantir une comptabilité sincère. L’utilisation de Zenoti m’a fait perdre du temps et de l’argent, de manière concrète et mesurable (dysfonctionnements, corrections manuelles, pertes de ventes). En l’absence de solution apportée à ce jour, j’envisage de saisir la DGCCRF afin de faire examiner ces pratiques, et d’engager les démarches nécessaires pour obtenir réparation du préjudice subi. Pros L’outil ZENOTI FRANCE présente un potentiel intéressant sur le papier, avant de signer le contrat. Certaines fonctionnalités sont pertinentes pour structurer une activité, à condition qu’elles soient correctement paramétrées et opérationnelles. Cons La migration a été mal exécutée, avec un mapping de données comportant de nombreuses erreurs, ce qui a compromis la fiabilité des informations dès le départ. Les paiements en ligne sont instables, avec des échecs fréquents et un impact direct sur les ventes. La gestion des cartes cadeaux est peu fiable et a entraîné des pertes de chiffre d’affaires. Le point le plus problématique concerne la gestion des données financières : Zenoti FRANCE invoque la norme NF525 pour bloquer toute correction simple d’erreur. Or, cette norme impose une traçabilité, pas une impossibilité de corriger. Le système ne propose pas de mécanisme permettant de corriger une erreur tout en conservant un historique, ce qui est pourtant techniquement réalisable. Cela revient à empêcher une comptabilité réellement sincère. Un autre point problématique concerne les rapports et le pilotage de l’activité. Les tableaux de bord proposés ne sont pas intuitifs et ne permettent pas d’avoir une vision claire et immédiate des performances. Pour obtenir une lecture cohérente de mon activité, je suis contrainte de consulter plusieurs rapports distincts, puis d’exporter les données dans Excel afin de les retraiter manuellement. Ce fonctionnement est chronophage et inadapté à une gestion quotidienne. À l’inverse, mon logiciel précédent me permettait d’accéder à une vue synthétique et lisible de mes chiffres en un seul écran, ce qui facilitait la prise de décision. Dans sa configuration actuelle, le système de reporting de Zenoti manque de clarté, de logique et d’ergonomie, ce qui complique inutilement le pilotage de l’entreprise. Le support client ne fournit pas d’analyses techniques concrètes malgré des problèmes documentés. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ZENOTI Pour leur promesses d'automatiser, et d'optimiser le planning grace a l'ia. Switched from [Kiute Pro](https://www.capterra.com/p/176841/FlexyBeauty/) J'ai changé de logiciel parce que l'entreprise Kiute a fermé. Review Source TB Tarrah B. Owner Consumer Services Used the software for: Less than 6 months ### "Best Customer Support of anything we've ever used!" August 26, 2026 5.0 So far, I have nothing but positive things to say about this transition. But the thing that has stood out to me the most, has been the level of time and support that we are receiving from their team. AI features are amazing and have their place, but they have also dedicated real humans to help us along, not just the option of lagging support via machines. Pros I loved the level of support we received from our Product Specialist, \[sensitive content hidden\] , especially through our onboarding and Go Live. What is usually a very stressful process, she made very smooth for us. The ease of use for our team, the online booking that has kept our appointment books full, and the AI features have all been amazing. Cons My only real complaints are that some features concerning employee management are "all or nothing," specifically the geofencing for time clocks and schedule blocking/adjustments inside of their MyZen app. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing ZENOTI The ease of use, the features available, the ability to customize almost anything to our business which kept business flowing efficiently, even through onboarding/Go Live, and the UI were the most impressive. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) SalonBiz was creating a lot of downtime on a very regular basis. They had also removed many of their support team, and answers to critical questions were going unanswered. Also, the UI was very awkward for clients to use, and cumbersome for our support personnel. Review Source HS Hannah S. Business Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Value, More Features, and Excellent Support" August 12, 2026 5.0 Our overall experience with Zenoti has been very positive. The platform gives us more tools to manage and grow our business without a significant increase in cost. The transition was smooth, and \[sensitive content hidden\] and the rest of the team made sure we felt supported and prepared before going live. Pros Zenoti offers great value for the money. We are paying nearly the same as our previous software while gaining significantly more features, including AI integrations that can help support business growth. Appointment management and online booking have also been easy to use. The customer support has been excellent. \[sensitive content hidden\] was extremely helpful throughout the entire transition, making sure all of our questions were answered and everything was set up correctly. He has also continued to provide great support even after we went live. Cons There is a learning curve because Zenoti has so many features and settings. It takes some time to learn everything the system can do, but the support team has been very helpful along the way. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We made the switch to Zenoti as part of integrating The DRIPBaR into our spa, as Zenoti is their required software platform. After learning more about the system, we were also excited about the additional features and tools it offers for our business. Review Source JS Jennifer S. Nurse Practitioner Medical Practice Used the software for: 6-12 months ### "Not for medical providers or nurses" August 16, 2026 2.0 I do not recommend Zenoti to any doctor, nurse, or medical provider whose priority is documentation. We migrated from Aesthetic Record in April 2026 hoping for better financial reporting, but the clinical side has been a huge disappointment. Zenoti is a system built for hair salons, not medical practices. The charting is clunky and basic features are missing. You can’t draw injection locations or map toxin on patient photos. You can’t see a clear timeline or tally of past treatments, you cannot write notes anywhere logical, or prescribe medications without multiple steps. Simple tasks take 10–15 taps, and sometimes you need 3 “windows” open - two apps plus the desktop version open on a computer just to get things done. The migration has been very sloppy. Forms were missing, inaccurate, or transferred incorrectly—which isn’t just frustrating in a medical practice, it’s a liability. You need a full time employee just to chase down and keep tabs on the migration team. We migrated in April and it’s now August, and many of these issues still haven’t been fixed. Zenoti may work well for salons, but it is the wrong fit for doctors, nurses, or injectors who need quick, accurate, seamless medical charting Pros It’s not laggy. The financial reporting is more accurate than Aesthetic Record. There is an HTML option to customize forms. Cons Not for medical providers. Poor charting experience. Missing a lot of charting features. Intended for hair salons not clinics. Medical and nurse providers should use Boulevard instead. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Aesthetic Record had very inaccurate financial reporting when it came to revenue and discounts. Review Source Caitlin Q. Owner Hospitality Used the software for: 6-12 months ### "Oversold and under delivered. " January 27, 2026 1.0 Oversold and under delivered. I was incredibly disappointed with the "robust" system. If robust is another analogy for dated, burdensome and cumbersome. The system has so many features that it makes it incredibly difficult to navigate. Terrible customer service, as they do not have phone support, only a AI bot and chat feature which is slow to respond. Unless you operate a multimillion dollar business with extreme need I suggest you look elsewhere. Pros There was a TON of features... If you want the option to do it all they can definitely find away to give you everything that you are looking for in an all in one system Cons But because there was a TON of features it made the system incredibly difficult to navigate. It was so over built that simply changing the pricing of a product required going into several different places to do so. It made it incredibly difficult to do the simplest of tasks and the system overall is incredibly dated in its backend, customer bookings and UX. Most of all I was most disappointed in the company's customer service. They spend an absorbent amount of time trying to get you to sign on however trying to get support after the initial implementation was next to impossible. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing ZENOTI Was sold on the "immense" abilities of the software Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) needed a better online booking system... Review Source KH Kevin H. Owner - Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Zenoti Feature Rich for My Business Spa65 Thai Massage" May 21, 2026 5.0 Because it has so many features so it can be daunting to set it up and learn how to use it in the beginning. After using it daily for 3 years, I appreciate the features more and more. Pros It is feature rich and continue to add new features including AI powered features. These features are critical to my business daily operation such as scheduling, accounting, etc. Cons Recently I came across a billing issue and for some reason I was not able to reach the billing team even after several attempts from my part. Review Source EF Elisabeth F. Spa Owner Mental Health Care Used the software for: Less than 6 months ### "Zenoti has great features! Great value for the money." May 18, 2026 5.0 The support team is amazing. So attentive to our needs. They care very much about our success and spent many hours, days and weeks with us. Pros I love the features. Demand Pricing. Beautiful webstore. Ease of moving appointments. Online booking. Customer communication. Cons Many glitches with implementation, but that is to be expected when launching a new software. Some of the limitations with regard to reporting and invoicing, but we are working through those things. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing ZENOTI Zenoti was the one system that "had it all". Everything we wanted. Also, it was recommended by one of our spa partners. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) We are renovating this year, and will be building a thermal spa within our facility. We needed a software that could handle the capacity of booking thermal guests. Review Source GH Georga H. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy-to-Use Platform with Excellent Support" August 4, 2026 5.0 Overall, our experience with ZENOTI has been very positive. It's a powerful platform that has significantly improved our operations, and the ongoing support we've received, particularly from Arpit, has made a real difference. His responsiveness and willingness to help have given us confidence throughout the implementation and onboarding process. Pros The system is very comprehensive and offers a wide range of features that help streamline the day-to-day running of our business. The implementation process has been made much smoother thanks to Arpit, who has been incredibly responsive, knowledgeable, and proactive in helping us find solutions and optimise the platform for our needs. Cons The platform has a steep learning curve, and does require a little bit of time. But once the processes are set up, it’s very helpful for everyday workflow. Switched from [Timely](https://www.capterra.com/p/142756/Timely/) Wanting to integrate marketing, reporting and other factors Review Source Nicole R. Business Operations Medical Practice Used the software for: 6-12 months ### "I highly recommend Zenoti for anyone looking for an EMR system that is with the times, user-friendly and robust." February 2, 2026 5.0 I highly recommend Zenoti for anyone looking for an EMR system that is with the times, user-friendly and robust. Pros Working with the Zenoti has been a really great experience! They have been flexible with their time throughout the setup process and how to we were able to work through our launch--during a busy holiday season! Our Implementation manager was great and helped us work through the data with a fine tooth comb as we transitioned from our old system. Cons Some constructive feedback is that it would be helpful if Zenoti's team allowed for more time with the implementation team once launching. After go-live, they offer a 2-week window with daily check-ins and standby access with the implementation manager. It took some time using the new system to identify areas that required more attention or development. But what I would say is that while their structure may not be setup for the additional support, my Implementation manager \[sensitive content hidden\] made/continues to make the effort to stay connected and follow through on open items. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) System was not mac friendly, very slow, didn't allow for online payments for programs. Review Source AN Aubrey N. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy-to-Use System with Helpful Support and Some Reporting Issues" July 3, 2026 4.0 Overall, my experience with ZENOTI has been good. The system is easy to use, especially for scheduling and checkout, which are very smooth and efficient. We did face some challenges during onboarding due to the amount of setup required, and there were a few issues during that process. While there are many reporting options available, we have noticed some discrepancies in the data from time to time. The support team has been helpful and responsive when issues arise. Pros Scheduling is very user-friendly, and the checkout process is simple and efficient. The support team has also been helpful and responsive when we’ve needed assistance. Cons We had a lot to onboard initially, and there were some issues during that process. The system offers a large number of reports to choose from, though we have experienced some discrepancies in the data. Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) needed an easier way to pull packages, forms and more reports Review Source JF Jeannine F. Owner, Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "Onboarding with Zenoti EMR" April 11, 2026 5.0 Stressful but the team were so helpful it became manageable. Weekly calls to go over all our questions and fill gaps in understanding system. Now enjoying how well we can manage packages and membership sales, we have our chart forms nailed down and can make changes with ease as needed. Liking alot that leads coming in through website sts firecylg integrated into zenoth. Easy also to message patients directly in the system Pros The onboarding team ( \[sensitive content hidden\]) were all so patient and helpful as I navigated my way through sending my forms and services etc and learning how to use the system. Happily surprised how much of patient chart notes snd photos from prior EMR were brought over to Zenoti Cons Its very robust and required many hours and late nights getting set up and learning the system. Felt very overwhelmed during onboarding and the early months using Zenoti Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing ZENOTI Asked many other medspa owners. Consensus was that Boulevard may not be as good at medical type procedures for documentation. Also wanted photo manager Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Needed better management of package sales including option to buy online Review Source EB Erika B. Massage Therapist Alternative Medicine Used the software for: Less than 6 months ### "Zenoti seems to talk the talk but doesn't actually walk the walk. " October 18, 2025 3.0 Overall it seems like Zenoti "should" be a great platform. It has tons of bells and whistles that would make it an ideal platform and I'm sure it has far more capability beyond the pretty basic level of use that my role utilizes it for. However, I personally would be a bit hesitant to recommend it and would likely not use it myself if I ran a full service spa. With as glitchy and unpredictable even the basic functions seem to be I would be nervous to even try utilizing some of the more complex features. Pros I've used Zenoti for a couple months at the spa where I work. It's nice to be able to use the desktop version when at work and still be able to see my client schedule and client forms on the mobile app from home. There are also a lot of features that make it clear and easy to use, and to customize different codes or icons so that with just a quick glance I can see if I client is new, is an existing member, and some of the specifics for their service booking. Cons There seems to be some issues with integration between the desktop version and the mobile version. When at the spa on the desktop which is hard wired to internal servers within the location, on sporadically for random clients I'm not able to load the profile information, yet for the same client/appointent I am able to open it from a mobile device that is on the same server wifi. The GM has reviewed all of the permission settings as well as contacted our customer support and there doesn't seem to be a consistent reason or "fix". Additionally the mobile app is really glitchy both from my home wifi and on the spa wifi connection. The screen windows sometimes come up out of view, for example when opening my client schedule for the day only 1/4 of the schedule "window" is viewable to the far right of my screen and the rest is cut off with no ability to scroll or swipe over. Usually after I switch calendar/schedule layout views a couple times then it will come up like it's supposed to. Also, the mobile app takes a really long time to process when trying to open client profiles and forms which is very frustrating when on a tight client schedule. Review Source Response from Soham Inc dba Zenoti November 3, 2025 Hi Erika, thank you for taking the time to leave a review. We regret to hear of the difficulties you’ve faced while using our software and would like the opportunity to provide a solution to these issues. We ask that you please reach out to us at customerengagement@zenoti.com and provide your business name. Once we have additional details, our team will be able to take the appropriate steps ensure your concerns are addressed. Thank you. LC Lynn C. Director Consumer Services Used the software for: Less than 6 months ### "Zenoti system " March 18, 2026 4.0 Overall, wonderful. I had a great onboarding team who listened to all my needs and wants as well as training. Pros Appointment management, support, and all systems in one place. The onboarding team was very attentive, friendly staff who worked hard to make my transition easier Cons Multi-functionality, yes, it is great to have multiple ways to do things, but it can be confusing when you start out. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing ZENOTI Zenoti had more features overall integrated that would better support the business Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Zenoti had more features overall that would better support the business Review Source PC Paul C. Co-owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Namaste MBS Spa Review" July 15, 2026 5.0 Due to the assistance of \[sensitive content hidden\] we were able to go from day one to the launch date with a little hard work and team effort. Pros The onboarding team was amazing, and they assisted us in every step of the process. The system is easy to use once you have a clear understanding of the system. The new system allows for business growth and expansion into new markets. The Zenoti system gives our clients a quick as easy option for online booking. The management of patient data is easy to access and process new information. Cons The Onboarding is lengthy and has many steps. The amount of time and effort that was needed to transfer the data from one system to Zenoti was difficult. Alternatives considered [Mint](https://www.capterra.com/p/213530/Mint/) Reason for choosing ZENOTI Reputation, Cost and features that were available in the system. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) The system had many glitches and was constantly inoperable Review Source JB Jacy B. Manager Medical Practice Used the software for: 1-2 years ### "Zenoti Review " July 14, 2026 5.0 It has been great in terms of the support we have gotten whenever we needed something. We have had a great experience with our Customer Success Manager as well. Pros The customer support, appointment management/scheduling, online booking/business app, patient management and charting, and reporting/inventory. Cons Sometimes it can be a little hard to troubleshoot the issue with something because it can be a little confusing if you are not super tech-savvy. Review Source BB Brady B. Owner Medical Practice Used the software for: Less than 6 months ### "Absolutely Worth The Switch" September 11, 2025 5.0 Absolutely worth the switch. We opted for a full migration package and the team was super helpful. There is no way I would be doing all of this myself. Our staff is enjoying the platform and learning as we go! Some quirks here and there but there has yet to be a platform that handles our offerings as cohesively as Zenoti. Pros We have loved that it is completely customizable. It is very feature heavy, and considerations have been given to almost every scenario due to the multiple clients on the platform and time in business. Much has already been thought through and there are solutions for 99% of what I needed in my business. I love the way we can categorize services into primary & secondary types for public display on our booking link. This helps new and existing clients find our services with ease. There are some pretty simple things that they offer that I didn't get with my old platform that I am loving. Electronic & redeemable gift cards online. A referral program with each client having an auto-generated unique code to share. Prompting for tips on select services with a provider but withholding on others. Multiple & automated waivers/forms based on appointment type. etc. Like I mentioned, these are all pretty standard but were features that were missing on my old platform. The migration of all my data, including payment tokens, forms, etc. was pretty impressive also. We have a ton of data, and I believe we will get it all to transfer. Having a dedicated account manager and migration specialist was crucial and they did a great job for us! Thanks \[sensitive content hidden\]! Also, the platform has a little AI bot chat feature that is actually pretty solid. Cons At first, the quantity of features was a bit overwhelming. There are just so many things you can do and its easy to get lost in the sauce early on. That slowly resolves itself overtime and becomes more of a perk than a hinderance. I also wish that they had a direct phone line for their support team. Maybe they do but so far I have been chatting through the AI bot, then if I don't find an answer, it will give an option to connect to an agent, but it usually isn't very fast that someone connects. Once they do, they have been helpful with screenshots and have even sent links for a video call when needed. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Motion](https://www.capterra.com/p/214264/Motion/) Reason for choosing ZENOTI It was the most robust that had solutions for all of our unique offerings, member perks, EMR needs, photo needs, etc. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Glofox was not robust enough for our needs. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.