# Page 20 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 20 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 476-500 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VF

Victoria F.  
Owner - CFO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Helpful and good software"

December 16, 2021

5.0

It took a few weeks to start implementation since there were so many new businesses in the queue, but once an implementation team was assigned, our software was completed early and efficiently. We have not yet created a customer mobile app which would have taken longer to complete but we can do this at a later time when we see it necessary for our business, which is convenient.

Pros

Zenoti University is going to be a good friend of ours as we navigate and gain knowledge with our software program, and that is a priceless tool. The implementation team was great and easy to work with and satisfied our needs/wants. As far as the app itself, seems pretty self-explanatory but will take some getting used to.

Cons

Will need to gain more experience with the app once our business opens to further report on any cons.

Review Source

Response from Zenoti Software

December 29, 2021

Thank you for reviewing us on Capterra Victoria! It is great to hear about your positive experience with Zenoti and that we've been able to help you achieve success for your medspa. We value your partnership and can't wait to continue to drive your business forward together. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

MB

Mac B.  
Owner  
Cosmetics  
Used the software for: Less than 6 months

### "SuperSalon Review"

September 23, 2019

4.0

Pros

\-It can be used both from my laptop and from my phone -It let's me see what is happening at each of my salon locations.

Cons

\-There is much functionality that is lacking, such as certain reports that my staff used to have access to, but no longer do -It is difficult to understand why certain functionality is available only via the ioffice or via the POS, but not both -While my trainer is phenomenal, many of the individuals at the call center are not able to help with issues and are extremely slow in their work. Furthermore, they do not communicate with callers while on the phone to walk them through what they are doing and let it be known they are in fact working on the issue at hand. Instead they often leave callers sitting there for many minutes until we ask "are you still there?" Eventually, after sitting for over 20 minutes for a response to what one would expect to be a quick question to resolve, my staff and I often become frustrated and are forced to hang up and try again, hoping to get someone more competent. Unfortunately, this poor communication and slow work pace is a very common and frustrating problem.

Review Source

NR

Naresh R.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best software and technical support for my business"

July 1, 2019

5.0

CSR has been helping with new features and options. All in one software to mange my business operations.

Pros

Appointment scheduling is perfectly managed to know our employee availability. Sms alerts helps us follow up with our customers more personally. Marketing helps us to reach us to customers with different spending behaviours and visited patterns, enhancing their customer experience at the spas. Analytics is very useful to analyse the data more deeply.

Cons

Nothing as of now

Review Source

YZ

Yan Z.  
Owner of the business  
Retail  
Used the software for: 2+ years

### "Technical support \[SENSITIVE CONTENT\] is very knowledgeable, KIND and professional!!!"

August 26, 2021

3.0

Not very pleasant sometimes

Pros

We are retail stores rather than salon, it doesn’t suit our business that well.

Cons

Review Source

Juan B.  
CEO  
Computer Software  
Used the software for: I used a free trial

### "An essential solution for the success of my business"

July 13, 2023

4.0

I am amazed at its ability to automate and simplify many of the administrative tasks. From managing member records to scheduling appointments and billing collections, it's all taken care of. This has not only helped me save valuable time, but has also allowed me to focus on providing better service and care to my customers.

Pros

I love it. I was able to learn how to use it quickly, without the need for extensive training. I also love that it's cloud software, which means I can access it anywhere and anytime via my mobile device.

Cons

I've been having difficulty integrating with other tools or programs I use to run my business, which has led to some frustration and required a bit more time and effort to find workarounds.

Review Source

BF

Barbara F.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Hands down THE best! "

December 6, 2019

5.0

Customer service and support is A++. I love the program. We’ve been using it almost 2 years and still unfolding it’s features. Hands down the best medi-spa software around.

Pros

It literally has everything you could ever need or want.

Cons

It’s so involved sometimes it can get overwhelming for a new user.

Reason for choosing ZENOTI

Zenoti had the best support and most features which blew the other companies out of the water.

Switched from

[DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)

Orchid was archaic and we wanted a more complete system.

Review Source

AJ

Alex J.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Best Software We've Ever Used"

November 8, 2022

5.0

Pros

We looked at a lot of systems when we were looking to switch from Square. Zenoti had the most bang for the buck. The number of reports that are available is incredible and helps us make better business decisions.

Cons

Occasionally the software can load slowly.

Review Source

KW

Kathy W.  
owner  
Consumer Services  
Used the software for: 2+ years

### "Customer Service 9/21/20"

September 21, 2020

3.0

My previous experiences with Super Salon support have been lacking to say the least. Today I was #1 in the que the three times I've called in and two of the three calls had excellent results. The last call was with \[SENSITIVE CONTENT HIDDEN\], who spent time figuring out what exactly was wrong with my set up and gave me excellent customer service. Everything is now working as it should and I am a very happy customer.

Pros

I like that it integrates the tickets, receipt and credit card reader .

Cons

When it goes down, I am down for hours and hours.

Review Source

NN

Nichola N.  
Owner  
Cosmetics  
Used the software for: Less than 6 months

### "Still trouble shooting "

December 6, 2022

4.0

Good always there to answer a question

Pros

I like the repeat book option and the CC touchless processing

Cons

Moving multiple appointments, Inventory is overly complicated, still figuring lots out only been using 1 week

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)

Reason for choosing ZENOTI

Zenoti brought across appointments

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

They did not update their POS and processing

Review Source

MP

Mary P.  
Owner - Fantastic Sams - Arizona  
  
Used the software for: 2+ years

### "I've been a user of this software for over 15 years, it's getting more complicated with changes"

October 5, 2017

5.0

I knew the original owner of the software. I was able to help develop many reports at that time. The customer service was great. The new ownership is still working the kinks out!

Pros

It's easy to use, and to train staff. Some of the enhanced reports work well with the daily quality controls.

Cons

Too many different versions. I have 5 salons, with 5 different versions. To update the versions, seems to take a ton of time and support. My motto is "if it is still working, I'm not updating". If it were easier, or you had better support to update, I would update all 5 salons. Had to put in a different e-mail because your survey said I already did a survey - WHICH I DID NOT.

Review Source

RD

Rebecca D.  
Salon owner  
Cosmetics  
Used the software for: 1-2 years

### "Very happy with the software "

January 16, 2023

5.0

Very happy

Pros

The online booking and client records is very easy to use

Cons

It can often take a long time to do a task

Review Source

RJB

RAMON JOSEPH B.  
CFO  
Consumer Services  
Used the software for: Less than 6 months

### "Great customer service"

April 13, 2020

5.0

Working with Zenoti and their Team \[SENSITIVE CONTENT HIDDEN\] are easy to talk to. They'll answer your queries immediately. They'll try to help and work with us for our requests. I know it is just hard for setting-up the software, but once its all good it'll be easy so I hope they do updates.

Pros

Ease of use once you get used to it. They will train you on how to use the product, you have questions they'll answer immediately. They'll try really hard to work with your requests.

Cons

A little bit expensive - but I believe it will be worth it. Some basic services are not included which could easily be added - like customized links for their webstore - and internal company communication - custom payment is not available (they're partnered with eGHL payments?) - sms a little bit expense as well.

Alternatives considered

[ZenSoft](https://www.capterra.com/p/162367/ZenSoft-Philippines/)

Reason for choosing ZENOTI

They're complete in terms of iOS and Android app which can help with marketing in terms of push notifications. They're not expensive but we chose Zenoti.

Review Source

AA

Allan A.  
IT Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Zenoti is Zooperb"

April 15, 2020

5.0

Pros

Excellent service from setting up to training and implementation

Cons

Technical and real time support needs to improve more.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Allan! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

TF

Tess F.  
Salon Manager  
Consumer Services  
Used the software for: 2+ years

### "Driver Malfunction"

April 29, 2019

5.0

Our rep was extremely helpful and would call back in different time slots available for me to take guests and carry on with business. However the next time I called a different clerk was not personable or helpful and seemed very annoyed at my call. so I would rather just have our rep's direct line because he seems to care about customer service and satisfaction.

Pros

it finally worked it connected to the server

Cons

having to download it and install it the update was slower and it opens the drawer without asking for a password

Review Source

CU

Chantel U.  
APRN  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Completely customizable "

September 10, 2023

5.0

Pros

customizable to our practice, we were able to get rid of a lot of 3rd party programs when we implemented zenoti. no more clock in apps, 3 rd party email campaigning, loyalty program within and the ability to use smart bot for patient response.

Cons

i wish some things were plug and play but the customer service team always found a work around to things.

Switched from

[Symplast](https://www.capterra.com/p/178244/Symplast/)

Symplast did not provide the functions that we needed to run a sufficient business.

Review Source

VR

Verified Reviewer  
Digital Content Specialist  
Retail  
Used the software for: 2+ years

### "Easy & intuitive"

August 7, 2018

4.0

Retention rate has potential to increase becuase of ability to store customer notes and tailor retail suggestions based on stored promotions and customer needs.

Pros

The greatest thing about this software is that it is easy to use and fairly intuitive. It is nice that it stores inventory counts as well to better manage merchandise.

Cons

The only downside is that orders cannot be placed directly from the POS, and a manual process is required to update new SKUS from distributor.

Review Source

CT

Chirag T.  
Franchisee  
  
Used the software for: 2+ years

### "I had called for my system crashing suddenly."

October 17, 2017

3.0

Pros

I am not a big fan of this software. I would like to rate the technical support I received. I had issue with my system crashing in the middle of multiple transactions. Stylists had to reboot the system to get going. When we called support, one of the customer rep helped us through not only removing the virus but also whenever we got disconnected he made it a point to reach back and helped through this process. He is a very polite, patient and technically strong person. He solved our problems very professionally.

Cons

There is no help available locally. We have to leave the customers to worry about the technical glitches.

Review Source

RF

Ricard F.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Great Customer Service"

September 2, 2022

5.0

Marketing and automation

Pros

In the beginning the experience was a challenge, however, after being assigned with \[SENSITIVE CONTENT\], the process went as smooth butter. He really help my team and I through this process.

Cons

The initial process was a little difficult for non computer savvy individuals such as myself.

Reason for choosing ZENOTI

Referred by other spa

Review Source

Response from Zenoti Software

October 7, 2022

Hi Ricard, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we are thrilled to learn that Product Specialist, Colter, has gone above and beyond to support you every step of the way. We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

LM

Laurie M.  
Owner  
Retail  
Used the software for: 2+ years

### "Super Salon POS & Digital Sign"

December 14, 2018

4.0

The benefits are the quick help from the technical support team. Most recently we set up our Digital Signs at all of our locations and the customer representative was extremely helpful!

Pros

It is a very easy POS system to use and to teach new team members. The technical support team is very knowledgeable and helpful. The salon and stylist data that is compiled along with all the reports that are offered. The i-Office feature of Super Salon allows you to gather salon data from anywhere. And the Digital Signs were so easy to set up and make changes.

Cons

I would like to be able to integrate the client information of the POS systems of all of our locations.

Review Source

PP

Phillip P.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Functional and Easy to Use"

November 4, 2020

5.0

It has been really good. It is up nearly all the time, very little down time and is simple and easy to teach and use.

Pros

The Supersalon software is very easy to learn and use. It is functional and provides everything needed for day to day operations in a hair salon. The service received is very good as well and available 24/7.

Cons

The only real con on this is the reporting feature. It is somewhat limited and does not have a dynamic reporting tool

Review Source

KM

Kyle M.  
Owner  
Retail  
Used the software for: 2+ years

### "SuperSalon"

December 28, 2019

5.0

I needed a system that would allow me to run multiple locations and this does a great job doing that. This has aided me greatly in understanding the business drivers affecting not just one location but my company as a whole.

Pros

Ability to manage multiple locations using the iOffice software.

Cons

You need more support staff. Sometimes the wait can be long to get help. But once you get someone on the phone they do an amazing job getting you answers and correcting problems.

Review Source

RR

Reshmai R.  
Operation Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Overall is ok"

March 10, 2021

3.0

Pros

not a particular one that I have come to like so far.

Cons

there are many but most importantly is there's no integration of all centers, no feature that can exclude selected Custom Payment such as NO Payment from collection report etc... No pay slip is provided.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for sharing this feedback Reshmai. We are very sorry that your experience did not match your expectations. We are committed to providing our customers the best support services and this should not have happened. The issue has been communicated to the respective teams and they will look into it on priority. Please connect with our Customer success team in this regard and we request you to please provide all details related to this issue for us to find the best possible solution. Your feedback helps us get better and we assure you to improve on our support and services going forward.

SE

Sara E.  
Salon Manger  
Retail  
Used the software for: 2+ years

### "BEST CUSTOMER SERVICE "

May 15, 2020

5.0

Today we had some technical difficulties that we were unable to solve ourselves. \[SENSITIVE CONTENT HIDDEN\] was our support rep and he was able to quickly and efficiently resolve our issues. He went above and beyond to ensure all issues had been corrected to prevent future disruptions. He was very knowledgeable, answered all my questions, and gave exceptional customer service!

Pros

SuperSalon is easy to use and keeps our business running smoothly!

Cons

Currently, I do not have any cons at this time.

Review Source

KM

Kristoffer M.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Zenoti has changed the way I do business!!"

June 14, 2016

5.0

I have been using Zenoti system for almost three (3) years now in my Day Spa business and not only has it streamlined my processes, but it has also changed the entire landscape of my business. Using Zenoti to manage memberships and packages has helped us infuse cash at a rate that the business hasn't seen in years! The system has helped us achieve all our goals. Having our data on the cloud helped in improving efficiency and reliability like no other system could do. I trust Zenoti to give me what I need to see, where I want it, and when I need it. Overall, I do not see my business using another system in the foreseeable future as Zenoti has proven itself time and again. Best of all, they have remained very consistent in delivering free upgrades with zero downtime.

Review Source

CG

Crystal G.  
Owner/ Operator  
Cosmetics  
Used the software for: 2+ years

### "Payment Integration"

April 28, 2019

3.0

I love all the information it provides. The data is excellent, however it is a slow checkout process, if there was a way to make that easier? Our rep is awesome, he is the only one through supersalon/ worldpay who was able to help me change everything over for credit processing. Before him I was shipped around about 5 different numbers/ departments. So thank you!!!

Pros

It tells you everything you need to know about your business. You can see how your business improves/ or what problems you face based on the information it collects. The support team has always been extremely helpful.

Cons

Too many little steps to go through just to checkout a customer. Sometimes they look at me like " what are you doing..." It delays alot. From what I understand, supersalon is only compatible with a very limited group of credit processors, which leaves you limited, so there you might not be getting the best deal. And it seems the support team, who is extremely helpful by the way, has been outsourced? Now I have to leave messages or emails and wait for call backs. Then when I do get a call back, I can hear like dogs barking or some giant bird sqwaking...but in the end I always get the help I need, hehe.

Review Source

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