# ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZENOTI the right Salon solution for you? Explore 1263 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131057/ZENOTI/reviews --- ZENOTI 4.4 (1263) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 8th, 2026 # Reviews of ZENOTI Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews Responsive onboarding and ongoing help 89% positive reviews out of 538 Most reviewers describe customer support as attentive, knowledgeable, and proactive during setup and daily operations. Kim O Practice Manager, 11 - 50 employees. "We truly appreciate the responsiveness and clarity of the support team, which has helped turn potential frustrations into manageable solutions." Slow and inconsistent phone support 54% negative reviews out of 95 Some reviewers report long hold times, delayed callbacks, and difficulty reaching knowledgeable phone support during urgent issues. Integrated marketing and growth tools 89% positive reviews out of 113 Most reviewers indicate business growth and marketing features streamline promotions, client engagement, and retention, boosting efficiency. Stuart S President, Business Development, 11 - 50 employees. "Zenoti has revolutionized my dermatology practice with its comprehensive marketing and office management capabilities." Payment processing limitations 62% negative reviews out of 76 Some reviewers describe payment processing as problematic, citing hardware issues, limited processor options, and unreliable transaction handling. Danielle R Director of Operations, 51 - 200 employees. "Cons - Organization of EMR charting, including photos and settings are difficult to navigate through, needing help from support frequently, being forced to use their credit card processor with high fees, no e-prescribe option." Simple and intuitive platform 89% positive reviews out of 106 Most reviewers find ease of use valuable, highlighting straightforward navigation and quick learning for daily business tasks. Brady B Owner, 2 - 10 employees. "There are some pretty simple things that they offer that I didn't get with my old platform that I am loving." High and unclear pricing 58% negative reviews out of 50 Some reviewers feel pricing is high, with additional fees for features and unclear value compared to alternatives. ellie M Medical Spa Manager , 2 - 10 employees. "The photo format that was just launched is very expensive and its not something we can afford, however it is something we need." ## Showing most helpful reviews Showing 1-25 of 1263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacinda P. Vice President of Store and Franchise Operations Cosmetics Used the software for: Less than 6 months ### "Wonderful Migration to Zenoti" April 10, 2026 5.0 Pros Our business migrated over to zenoti a couple of months ago and it has been a wonderful experience with all the great capabilities they offer especially for franchising. Our account manager \[sensitive content hidden\] . is quick and efficient and lovely to work with. He has a clear understanding of our wants and needs and always finds. a solution for us. The zenoti team also provided a great training for us how to utilize the system and it is extremely easy to learn and navigate bookings, reporting, inventory, scheduling and payroll. Cons The beginning of the migration process was a bit difficult because they paired us with a team in a different time zone so communication was hard but this was quickly rectified and we were then paired with \[sensitive content hidden\] who has been absolutely amazing. Switched from [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Boulevard couldn't support us in the way we needed. Review Source LC Lynn C. Director Consumer Services Used the software for: Less than 6 months ### "Zenoti system " March 18, 2026 4.0 Overall, wonderful. I had a great onboarding team who listened to all my needs and wants as well as training. Pros Appointment management, support, and all systems in one place. The onboarding team was very attentive, friendly staff who worked hard to make my transition easier Cons Multi-functionality, yes, it is great to have multiple ways to do things, but it can be confusing when you start out. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing ZENOTI Zenoti had more features overall integrated that would better support the business Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Zenoti had more features overall that would better support the business Review Source IM Ivy M. Client Care Coordinator Cosmetics Used the software for: 6-12 months ### "Zenoti Review" May 29, 2026 5.0 Very nice, Zenoti team is super helpful. They schedule weekly/biweekly/monthly calls to help answer any questions. Pros The system is very customizable to the business needs. There is a lot of support offered by the team and they are always available. Cons The system mobile and iPad app should be optimized to be faster and more efficient. These are both super important to the business in that we use iPads for charting. Review Source EB Erika B. Massage Therapist Alternative Medicine Used the software for: Less than 6 months ### "Zenoti seems to talk the talk but doesn't actually walk the walk. " October 18, 2025 3.0 Overall it seems like Zenoti "should" be a great platform. It has tons of bells and whistles that would make it an ideal platform and I'm sure it has far more capability beyond the pretty basic level of use that my role utilizes it for. However, I personally would be a bit hesitant to recommend it and would likely not use it myself if I ran a full service spa. With as glitchy and unpredictable even the basic functions seem to be I would be nervous to even try utilizing some of the more complex features. Pros I've used Zenoti for a couple months at the spa where I work. It's nice to be able to use the desktop version when at work and still be able to see my client schedule and client forms on the mobile app from home. There are also a lot of features that make it clear and easy to use, and to customize different codes or icons so that with just a quick glance I can see if I client is new, is an existing member, and some of the specifics for their service booking. Cons There seems to be some issues with integration between the desktop version and the mobile version. When at the spa on the desktop which is hard wired to internal servers within the location, on sporadically for random clients I'm not able to load the profile information, yet for the same client/appointent I am able to open it from a mobile device that is on the same server wifi. The GM has reviewed all of the permission settings as well as contacted our customer support and there doesn't seem to be a consistent reason or "fix". Additionally the mobile app is really glitchy both from my home wifi and on the spa wifi connection. The screen windows sometimes come up out of view, for example when opening my client schedule for the day only 1/4 of the schedule "window" is viewable to the far right of my screen and the rest is cut off with no ability to scroll or swipe over. Usually after I switch calendar/schedule layout views a couple times then it will come up like it's supposed to. Also, the mobile app takes a really long time to process when trying to open client profiles and forms which is very frustrating when on a tight client schedule. Review Source Response from Soham Inc dba Zenoti November 3, 2025 Hi Erika, thank you for taking the time to leave a review. We regret to hear of the difficulties you’ve faced while using our software and would like the opportunity to provide a solution to these issues. We ask that you please reach out to us at customerengagement@zenoti.com and provide your business name. Once we have additional details, our team will be able to take the appropriate steps ensure your concerns are addressed. Thank you. JF Jeannine F. Owner, Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "Onboarding with Zenoti EMR" April 11, 2026 5.0 Stressful but the team were so helpful it became manageable. Weekly calls to go over all our questions and fill gaps in understanding system. Now enjoying how well we can manage packages and membership sales, we have our chart forms nailed down and can make changes with ease as needed. Liking alot that leads coming in through website sts firecylg integrated into zenoth. Easy also to message patients directly in the system Pros The onboarding team ( \[sensitive content hidden\]) were all so patient and helpful as I navigated my way through sending my forms and services etc and learning how to use the system. Happily surprised how much of patient chart notes snd photos from prior EMR were brought over to Zenoti Cons Its very robust and required many hours and late nights getting set up and learning the system. Felt very overwhelmed during onboarding and the early months using Zenoti Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing ZENOTI Asked many other medspa owners. Consensus was that Boulevard may not be as good at medical type procedures for documentation. Also wanted photo manager Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Needed better management of package sales including option to buy online Review Source EP Emma P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Salon Felice <> Zenoti " March 10, 2026 4.0 Everyone was so helpful along the way and my questions were always answered quickly. I was always given detailed instructions on how to do something. Now that we are used to the system, we are finding it very helpful. Pros We love the robustness of Zenoti. We also love the reposts and data that can be gleamed from it for business growth. And the customer support - that has been amazing! Being able to ask questions at any time and have an answer is so helpful. Cons It was confusing at times and may be a bit more than what we need at times as we are a small salon. There were definitely some frustrations with switching over the data but we got there in the end. Switched from [Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/) It was too basic for what I wanted. And Zenoti had the features I liked. Review Source Tory C. M. Co-Founder - Managing Director Medical Practice Used the software for: Less than 6 months ### "Great support team." February 27, 2026 5.0 Overall, a strong platform that supports a professional, scalable practice. There’s a learning curve, but it works very well once set up. Pros Very comprehensive and designed well for medical aesthetics. Online booking, EMR, memberships, and packages are all integrated and create a seamless patient experience. Cons Setup is time-consuming, and some settings are difficult to find or configure. Not the most intuitive but the support team is great Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) The customer experience functionality is much better. Review Source ST Simone T. Management team Medical Practice Used the software for: Less than 6 months ### "Customer Support( \[sensitive content hidden\])" March 13, 2026 5.0 Pros I am giving 5 stars for \[sensitive content hidden\] at customer support. He helped me tremendously through this difficult time of transition. I wish I was more involved from the beginning to have a better grip on the system. He was always there when I needed him and he is an excellent teacher for sure! Cons It's difficult to navigate. Alot of puzzle pieces to this program. a ton of moving parts, not simplified enough for me. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Owner wanted to switch due to better reporting Review Source KP Kelly P. Manager Medical Practice Used the software for: Less than 6 months ### "Great Customer Service" April 14, 2026 4.0 Pros Our customer service rep \[sensitive content hidden\] was very helpful and receptive to all of our questions and inquiries (which were a lot). Happy to be able to implement online booking when we're settled. Cons Sometimes it was difficult to understand things like terminology. I wish the data transfer process was smoother...but that is also on part of the EMR system we are leaving. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) hoping for easier emr system with more data reports Review Source MB Macy B. Salon Manager Cosmetics Used the software for: Less than 6 months ### "Salon Manager" May 26, 2026 5.0 It was great! The team was very friendly and \[sensitive content hidden\] was extremely helpful with all of our questions! Pros I love the AI features and how friendly the staff is with helping getting everything set up and answering any questions! Cons The reconcile and audit report is a lot different than what I am used to in terms of counting inventory. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) We wanted something that was more reliable Review Source kL kelly L. Spa Director Health, Wellness and Fitness Used the software for: 2+ years ### "customer service makes all the difference" June 30, 2025 5.0 Intergration and start up was hard for the first couple of years. We had a lot of glitches and moments when things did not work, but the last two years have been great. Pros I find it user friendly. \[sensitive content hidden\] is amazing at assisting me - her customer service keeps me sane. Cons The reports are a challenge at times especially when wanting information for a one-year period. The SSG also shows up oddly on my summary reports. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing ZENOTI seemed user friendly and the integration would be easier Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) we wanted something web based and not server Review Source SB Staci B. President Alternative Medicine Used the software for: 2+ years ### "Customized and Robust Options" June 17, 2025 5.0 Great experience, gets easier as you go! The on-boarding process is helpful to set up a base for the system, and support is there to help you as you grow. Pros Zenoti can be customized to do almost anything we need! This allows our clinic the flexibility to run our business and client care exactly how we wish! Cons The fact that there are so many customizations makes the system a little tricky to set up, but this flexibility is also it's strength. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[OptiMantra](https://www.capterra.com/p/159365/OptiMantra/) Reason for choosing ZENOTI The flexibility for annual memberships with monthly billing. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) We started in our original chiropractic software until we knew it's limitations for this business. Review Source DM Dennis M. Owner, President Consumer Services Used the software for: 1-2 years ### "Zenoti the Best!" July 10, 2025 5.0 Zenoti is on the leading edge of technology and always looking to improve, The support team is very helpfull in my experience. Pros You can have access to multiple centers. Additionally, they continually strive to enhance their product. The education is excellent, the support is great, and they are willing to help. Cons Something the program is very complicated and not so user-friendly, and I would like to see a faster turn around time with our request. Switched from [Elite EXTRA](https://www.capterra.com/p/131389/Elite-EXTRA/) Multiple locations are the main reason, as well as the online features. Review Source JB Jonathan B. Director Medical Practice Used the software for: Less than 6 months ### "More capabilities" June 25, 2025 5.0 Pros We recently transitioned from Square to Zenoti, as our medispa required a more robust and comprehensive platform to support our growing needs. While the transition to a system as powerful as Zenoti can be complex, our experience was made significantly smoother thanks to Puru. He was incredibly patient, thorough in his explanations, and went above and beyond to ensure our team was fully prepared to go live. His support made a potentially overwhelming process much more manageable and gave us confidence moving forward with the platform. We're excited about the capabilities Zenoti brings to our clinic and grateful for the guidance we received during this important change. Cons What we liked less was the complexity of the program at first—it was a significant adjustment coming from Square. Zenoti is a much more advanced system, and it took some time for our team to adapt. However, this adaptation period also highlighted just how powerful the platform truly is. With the right training and support, especially for our providers, we’ve come to appreciate the depth and flexibility Zenoti offers. It’s clear that this system will equip us with the tools we need to operate efficiently and grow our medispa practice. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Needed more options when it comes to medical charting. Review Source SS Star S. Co-Owner Retail Used the software for: 2+ years ### "Zenoti Review" February 8, 2025 4.0 Zenoti has been great! My partner and I have had several booking systems and Zenoti, by far is superior in terms of technology, features, reporting, assistance, etc... In addition, we have a direct point of contact Sargam Panwar, who has been beyond outstanding in the assistance that she has provided! Pros Zenoti can almost 100% be configured to my business needs. Cons There are some features that would be helpful for my business that aren't available (yet). Such as Matinee pricing. The response time for a live agent through the chat box can sometimes be long. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Cost/Fees and customer service issues is why we left Review Source CP Charlene P. Salon Coordinator Retail Used the software for: Less than 6 months ### "Excellent software and the best tech team around!" April 15, 2025 5.0 Entirely positive! The tech team is the best and was able to help put out any inevitable fires that came up during onboarding. Highly recommend! Pros The Zenoti onboarding tech team far exceeded expectations! Top notch! Incredibly knowledgeable, patient, helpful, and quick. Migration of data was seamless and the tech team walked us through everything while staying with us the first couple of weeks to answer questions or help solve problems. Couldn't be more pleased! Cons No dislikes at all! The learning curve can be a beast to navigate but with their 24/7 tech support, live webinars, and education videos it doesn't take long to become proficient! Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing ZENOTI Features available: our own app, integrated communication, updated payment system Switched from [Inspire](https://www.capterra.com/p/195805/STX-Software/) Cost increase and limited features with Inspire. Review Source cB colleen B. Clinic director Medical Practice Used the software for: Less than 6 months ### "review of zenoti" January 2, 2026 4.0 Great customer support. enjoying the robust system. AI options and marketing options are great. Still learning Pros So many ways of completing a task. Customer service is very robust. Love the AI options that are available Cons When transferring from another system we need a way of creating old invoices to refund from a previous platform. Multiple pay periods would be a great option even if its just for an employee wize report Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) New \[sensitive content hidden\] made this decision to make the change Review Source MC Michelle C. Assistant Salon manager Consumer Services Used the software for: Less than 6 months ### "Advanced technology vs user friendly " January 19, 2025 3.0 My overall experience so far with Zanotti has been that it’s complicated to do some things that are supposed to be more simple and that it’s been a struggle for my team and myself to learn and to adapt to. overall, this has been the most difficult program I have had to retrain and learn from scratch to do task that I’ve been doing for almost 17 years at this job. But the features that I do like are advanced and helpful. I just wish some of the simpler tasks that I’m used to doing and one of the main tasks we do at our front desk and guest services- booking appointments was more user-friendly and easier to navigate Pros What I like most is the POS system. Credit card is fast to connect for the guest and storing a card on file is convenient that they can use the reader and tap their card themselves. As I am used to having a convenient that they can use the reader and tap their card themselves. As I am used to having a hand key that information for every guest so I can appreciate that. also that you can message on eazy connect directly to a client from in their profile. I also like the reopen an invoice feature for errors to be corrected or adding product on for an artist, etc. for commission. opening and starting the day on the register is a breeze like no other since you don’t really even have to do anything you just turn the program on and the team loves that. Cons I absolutely am not a fan of booking appointments on zenoti especially rebooking a guest from their invoice. I find a lot of the features with booking to be not very user-friendly. I don’t like that The invoice goes away after I try to book an appointment and it’s not a simple thing to go back to when you need to pull up that guest invoice again. there are also a number of things that I do not like about with ringing up products on a ticket/invoice and that I have to re-enter the stylist initials over and over again. Also adding discounts are not simplified and can be tricky. And closing the register could be a little bit more seamless, and I really wish they would add coin rolls on the cash counts. As now we have to manually add coins from our coin rolls in with our accounts which I am not thrilled with. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) To access more of the features that we were not able to before. But it has been more of a struggle than anything else. Almost 3 months and on the program and the team and I are still struggling. Review Source AM Angel M. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easiest program to use with all the benefits " December 23, 2024 5.0 I really appreciate the time and PATIENCE (especially \[sensitive content hidden\]), \[sensitive content hidden\] had with me. I went into something I had no idea what I was doing. \[sensitive content hidden\] basically held my hand the entire time, even had a call with me for an hour on her day off just so I could understand and make some changes to the program. I do want to mention \[sensitive content hidden\]….she is the reason I chose Zenoti to begin with. She is such a kind, professional and beautiful human. Most corporations forget the human touch. This company did not in all aspects. When I was frustrated (my own issues) the team at zenoti was right there to explain, or, find a work around. Responses to emails were always timely. Thank you Zenoti Team! Pros There are so many different programs available. Zenoti is one of those programs that is very user friendly and almost usable without too much training. It just makes sense how it’s set up Cons Not really any cons. Formatting forms was difficulty just because I had never done it before Alternatives considered [Medisoft](https://www.capterra.com/p/266691/Medisoft/) Reason for choosing ZENOTI I used zenoti before and it was super easy to understand Review Source TK Tianna K. HAirdresser Retail Used the software for: Less than 6 months ### "Enjoying Zenoti so far!" April 2, 2025 4.0 So far so good, wonderful support and always willing to walk us through issues Pros The integration and the way that it keeps you informed within the salon practices and also supports the success of the salon Cons Sometimes seems like there could be an easier way to do things, like sending tip selection to the terminal from the POS when using card on file. Alternatives considered [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Reason for choosing ZENOTI Because it was more integrated and had more features. Switched from [Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) More integration, and wanted to increase revenue Review Source JD Jacques D. Web Developer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Zenoti is enjoyable to use once it's set up" August 1, 2025 5.0 Overall, once it's set up and running, Zenoti is very easy to navigate and with the help of support, especially with Ivorn's help, it's incredibly straight forward to use. Pros Once all set up, the UI interface is beautiful to interact with. They have what seems a configuration for everything you need. Cons The setup is heavy and very detail intensive. To make Zenoti work, you need to go through their university and consult with their documentation almost all the time. There is a lot of information to go through. Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) They don't have a configuration for Google tracking Review Source SC Sarah C. Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Outstanding Booking Management System" June 27, 2025 4.0 As someone who's worked in Marketing for sometime, across many different booking platforms, I can attest to Zenoti's outstanding capabilities as a business and booking management software that streamlines everything... and also includes advanced marketing capabilities. We especially love the advanced marketing campaigns and target segmenting, and the advancements into AI has helped business and marketing operations immensely. Pros Really like the advanced target segmenting, automated marketing capabilities and advanced reporting. The system is very detailed and advanced from a booking and business management standpoint. Cons The leads capturing and tracking from any third party i.e. Meta ads isn't where it should be yet. But it will be improved in future updates. Review Source JP Jakob P. Business Systems Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great clinic software" March 23, 2025 5.0 Over the years that I have used Zenoti they have gone from strength to strength in terms of their offering as a platform, always open to feedback and their support team are always a great help. Pros Zenoti has been great for running our all our activity within our clinics, the most beneficial part though would be the seamless experience between clinicians using tablets and computers to complete digital forms and notes. Cons There are the occasional limitations on what we can do be most of the time they can be worked around or another solution found with the help of their support team. Review Source DB Destinie B. Patient Coordinator Medical Practice Used the software for: Less than 6 months ### "Thank you from Amaraah Haus!" October 10, 2025 5.0 Zenoti has multiple benefits. Once you get passed all the technical work that goes behind creating a service or making sure boxes are checked, Zenoti offers a lot of marketing, communications, and opportunities for a business. Pros I appreciate the patience \[sensitive content hidden\] had with me during the hypercare weeks. It was a huge transition into Zenoti for myself and Amaraah Haus, but they answer every question and extended further assistance if they didn't have an answer right away. Thank you! Cons Zenoti is a load to take in. It's something not easily transferable to employees and requires a lot of attention to train coworkers. Review Source EP Emily P. Manager Medical Practice Used the software for: Less than 6 months ### "Fantastico" September 11, 2025 5.0 Overall experience was amazing and super easy to navigate I wouldn't ask for a better company to help us. Pros I love Zenoti because they are beyond helpful with customer support, Ease of use, Appointment management, online booking and patient management. This was a good investment for our Medspa. I really do appreciate \[sensitive content hidden\] for helping with a the things I couldn't figure out and for always being there when I needed them. Thank you Cons I have no complaints at all about Zenoti. Everything is working well and business is going to be ready for our grand opening Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.