# Page 21 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 21 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 501-525 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JE

Jeff E.  
Owner  
  
Used the software for:

### "St. Anthony FS upgrade to V5"

December 29, 2014

1.0

The only positive I have to share is the help that Jose provided. He was knowledgable about the technical issues, had great follow-through and was patient as we worked through the problems. I am extremely disappointed with the rest of the process. I bought a new system from SuperSalon because I expected it to be a turnkey purchase and thus worth the premium I paid (Best Buy had systems for hundreds less). When I talked to the sales person, I shared my expectations with him. I wanted to get v5 preloaded. I expected just needing a database refresh when the computer arrived. Instead I was told the database still needed a conversion... that it couldn't be done over the weekend.... to learn the next week that the expert was on vacation.... that I had the wrong version of Supersalon preloaded on the PC.... that I needed to have both old and new systems on high-speed connections at the same time to make the conversion happen.... that the second version of Supersalon was the wrong version, go back to the prior one (which was wrong as Jose was wise enough to figure out)... that the product quantities were not transferred over with the database, forcing me to do an immediate and unplanned physical count of all products... that the upload transfer security key was not set up forcing me to call into your help desk for the 10th or 15th time.... until Jose was able to fix the screwups of many other supersalon employees (while he gracefully tried to cover for the mistakes everyone else made). I don't understand why the conversion was so painful (haven't you done hundreds of others previously???) and I feel lied to by the sales rep. I have another salon on v3 and don't feel the urge to convert after this experience. Is there any reason someone at Supersalon can give me that another conversion will not be a total cluster as this one was?

Review Source

NP

Natalie P.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Zenoti first time user "

May 9, 2023

5.0

So far so good!

Pros

All the features and payroll reports - being able to customize different commissions is helpful for payout

Cons

Zenoti Mobile needs a lot of enhancements

Review Source

BB

Brittany B.  
Field Specialist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great experience!"

May 19, 2023

5.0

Pros

Zenoti has all the capabilities we are looking for with our spa!

Cons

The billing department has not been the easiest to work with unfortunately.

Review Source

CJ

Crispina J.  
Asst. Manager - Operations  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Zenoti an excellant software to work with !!!"

May 17, 2019

4.0

A very convenient tool !!! Overall the software is very very good !!!

Pros

This software is very user friendly. It is based on simple logics. This software has enabled us to reach out to different categories of customers through the marketing module which allows us to communicate to target set of customers.

Cons

Some feature implementations that have not yet been configured after years of requesting in Inventory Module.

Review Source

EB

Emily B.  
Practice Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Great Customer Support"

January 16, 2024

4.0

Pros

Great customer support when implementing the system. Very helpful and always answered in a timely fashion- escpecially \[sensitive content hidden\]

Cons

It was a lot of work to implement initially

Switched from

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

this program encompasses more in one place

Review Source

AH

Andrew H.  
president  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent Product"

November 8, 2022

5.0

Pros

The ability to access the system remotely

Cons

Overall I am very pleased with the software

Review Source

DJ

Donna J.  
Operations manager  
Retail  
Used the software for: 2+ years

### "SuperSalon review"

April 6, 2019

3.0

Rep, helped me find the problem I was experiencing almost immediately, even after I had tried multiple times with other agents.The others just kept defaulting to “we were doing the close out wrong, instead of listening to what I was saying.Customer service listen and solved a week long issue in about 3 mins!!thank you

Pros

Wide range of services that can be offerred

Cons

The software can be cumbersome with all of the permissions .if one detail is off,it is hard to manage.

Review Source

LW

Lauren W.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Software that’s enabling us to take our business to the next level"

September 29, 2020

5.0

We are really enjoying using Zenoti and seeing the ways it will improve our business. \[SENSITIVE CONTENT HIDDEN\] from the Zenoti team has been so helpful throughout the process - thank you \[SENSITIVE CONTENT HIDDEN\]!

Pros

The reporting, marketing, employee management and client loyalty functionalities are amazing.

Cons

We believe the set up could have been smoother if there was a more thorough review of the way our business worked before implementation but the actual implementation was smooth and we had so much support and help from the Zenoti team.

Review Source

Response from Zenoti Software

December 16, 2020

Thanks for reviewing us on Capterra Lauren! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

LS

Lauren S.  
Owner  
Cosmetics  
Used the software for: Less than 6 months

### "New user"

June 27, 2023

5.0

Pros

The functions and memberships are a great addition to the scheduling

Cons

The set up and implementation process was very long

Review Source

KL

Kathryn L.  
front desk  
Entertainment  
Used the software for: 6-12 months

### "Great software"

December 9, 2022

5.0

Pros

Love Zenoti - it is easy to use and has as nany features as we need

Cons

sometimes the mobile app gets stuck in a loop

Review Source

CJ

Catherine J.  
Owner  
Cosmetics  
Used the software for: Less than 6 months

### "Love it"

October 7, 2021

5.0

Pros

Very easy to use, great customer service!

Cons

Takes a little getting use to certain features.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Catherine! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

RW

Robyn W.  
market leader  
Hospitality  
Used the software for: 2+ years

### "super salon"

September 17, 2019

5.0

i have used it as a stylist, salon manager, district manager and a market leader. Super salon has always paved the way in the best salon system to met the needs of the stylist and the needs of the guest and the business owner

Pros

easy to use stylist friendly easy to see performance quick check out for guests

Cons

refunds voids set up options can be alot in the start understanding the reporting until you read the kb knowledge

Review Source

BB

BRITTNY B.  
Stylist  
Consumer Services  
Used the software for: 2+ years

### "Ian was very thorough helpful patient and made sure that my problem was resolved"

November 19, 2017

5.0

It helps us to run our salon on all different levels as far as checking in client's keeping schedules I'm taking care of appointments during inventory closing out in the evening time keeping information for all of our clients Etc it's all inclusive software that is very easy to use and I'm always very satisfied

Pros

The software is very easy to use and manage you have everything that you need to run your business smoothly and efficiently pretty simple to understand and always have very good supports to help in time of need

Cons

I wish that there was a centralized database to wear all information could be accessed from different locations

Review Source

WA

Wagih A.  
owner  
Consumer Services  
Used the software for: 2+ years

### "install super salon "

October 1, 2019

5.0

good experience call 2 time everyone was helpful

Pros

easy access from any where, payroll report and dashboard report

Cons

different report was handy.access from any where

Alternatives considered

[Salon Ultimate](https://www.capterra.com/p/143723/Salon-and-Spa-Ultimate/)

Reason for choosing ZENOTI

price

Review Source

RM

Ritesh M.  
Founder & Managing Director  
Retail  
Used the software for: 2+ years

### "Best Salon Mgmt Software"

July 10, 2016

5.0

Prior to using Zenoti, we were using a desktop solution since we were apprehensive about using a web only version. However, Zenoti has significantly increased our management bandwidth by automating administration and reducing our manual effort. The system supports running our large chain of spas at O2. This was enabled by their broader features that go beyond traditional POS and appointment management, like fingerprint based attendance management, centralized membership tracking, access to rich data and integrated inventory management.

Pros

Cloud Based and very good back end.

Cons

I have multiple countries operation and want them to integrate both the countries in to one single dashboard.

Review Source

EF

Enilda F.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Implementation and using"

September 29, 2023

5.0

Pros

I like that we used only one screen - phone #, client info and booking in the same place

Cons

Support is sometimes slow to understand the problem on hand

Switched from

[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/)

Because get the new features Zenoti offers

Review Source

JM

Jeff M.  
Franchisee  
Consumer Services  
Used the software for: 2+ years

### "Supersalon software review"

January 21, 2020

4.0

Software and hardware are never in a perfect match scenario so keeping up with the ever changing and evolving landscape is always a challenge for any business. Supersalon, works with those challenges to offer a host of solutions.

Pros

The software is user friendly allows for certain business function, automation and integration.

Cons

It would be better suited if the onsite software was cloud based as is the back office suite.

Review Source

rY

rachal Y.  
  
Consumer Services  
Used the software for: 2+ years

### "effective & efficient!"

October 23, 2016

5.0

its been 2 years we started using Zenoti and we couldnt ask more from a salon management software. Zenoti had change drastically on daily tasks- making reservations, sending reminder to clients, taking payment, to managing employee and the best is you are able to access it from your mobile and tablets! To add on, we love it that it's Paperless! One thing we love about Zenoti is the helpful support team. it didnt take us too long to startup the system transferring data from one end to the other thanks to the team's prompt response, whether by email, or chat box in Zenoti, both did well in responding to our issue in very short time! Satisfied customer here and we are always happy to recommend Zenoti to friends!

Review Source

KS

Keesha S.  
Manager/stylist  
Design  
Used the software for: 1-2 years

### "Awesome "

September 13, 2017

5.0

Teaching me how to run a business should I go into business for myself. Easy to use for the hair industry.

Pros

Super easy.tricky at first trying to figure out manager functions but once you fall customer support, and in time they'll have you set up in no time! If they explain something to you and you need the message passed to the boss, they'll explain to him as well. My favorite part is having the customer support. I like the customer support most! And how the system operates smoothly and easy.

Cons

Not sure, maybe ....nope not a whole lot I don't like. At least that I can think of. Besides sometimes you have to wait for customer support to call back. But once you find that one tech, and get their email...smooth sailing from there

Review Source

SK

Samantha K.  
Operation manager  
Individual & Family Services  
Used the software for: 2+ years

### "SuperSalon - Review"

March 3, 2021

5.0

Excellent!

Pros

The customer service support. Super salon overall works extremely well. We are entering a new phase of online booking which can come with some difficulty. He was able to answer all of my questions today and provide us with some great information. Most definitely appreciated!

Cons

Some features were unavailable that we were looking for within the system.

Review Source

ML

Mike L.  
Vice President of Office Operations  
  
Used the software for: 2+ years

### ""

March 27, 2018

3.0

Pros

When it works and efficiently, it's great.

Cons

Lately some of the freezing issues due to the POS X printer interacting with the software. I know that a lot of the issues do need to be resolved by Propoint techs. It would be nice if we could resolve issues on our own. I know that lately wait times have been extra long for techs to answer our salon's needs.

Review Source

KH

Kimberly H.  
Franchise Business Coach  
  
Used the software for: 2+ years

### "Needed to update my POS to add new products"

June 30, 2017

4.0

Pros

The team responded quickly to my request, and the update was performed within the hour. I had an issue and they were responsive in fixing it.

Cons

It is at times not possible to perform all POS functions in IOffice, such as Time Card edits and exporting orders to email. There are a few functions in IOffice that need to more clearly support the physical functions of the POS. The reports are solid but can take time to run on the POS so having the second layer for some of these functions would make the system much operations much smoother..

Review Source

cH

casey H.  
Franchisee  
Consumer Services  
Used the software for: 2+ years

### "Estenban Vega helped me solve a major problem "

May 16, 2020

5.0

Good to excellent. Everything g is resolved within 24 hours most of time and they have teams with varying degrees of knowledge to escalate problems to so that helps give me a peace of mind

Pros

Lots of functions. Can customize. Tracks a lot of money in different ways so you can find the mistakes

Cons

The many functions takes time to weed through and learn but support is very helpful answering questions

Review Source

VR

Verified Reviewer  
Director of Strategy  
Retail  
Used the software for: 2+ years

### "Salon Sync Feature"

March 29, 2019

3.0

SuperSalon support is very helpful.

Pros

In theory the ability to sync data from a master salon to different target salons is good.

Cons

There is room for improvement as certain default functionalities require you to go back in and individually modify every target that has been updated from the master which is counter to the intended functionality of mass updates.

Review Source

TF

Tammi F.  
Corp Dir Recreation  
Hospitality  
Used the software for: 2+ years

### "Zenoti"

June 6, 2019

5.0

Amazing. Best partner I have had

Pros

I like my project manager the most. She is very responsive. Understands our business and provides good options for us to consider. The system is very easy to use, to train, and has many functions in one software: POS, Marketing, Inventory.

Cons

Great variety of reports, wish there was more ease in reports at the Org Level

Review Source

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