# Page 22 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 22 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 526-550 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LG

Lucy G.  
Controller  
Consumer Services  
Used the software for: 1-2 years

### "Custom report"

December 29, 2022

4.0

Good experience

Pros

Visibility into businessCustom report created for our business exceeded our expectations

Cons

Implementation had some minor issuesSome reports had to be custom

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Visibility in reporting

Review Source

SC

Saurav C.  
Managing Partner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "THE BEST"

June 2, 2019

5.0

Please increase end user support..

Pros

The software has been designed with every little detail of salon management has been looked into

Cons

I feel a little more robust support for users, currently everything is through online support which sometimes gets difficult in case of emergency.. software overall has no issues

Reason for choosing ZENOTI

I guess the rest just copied ZENOTI 😊

Review Source

TR

Tyrone R.  
Owner  
Cosmetics  
Used the software for: 2+ years

### "Power outage issue"

October 29, 2021

3.0

Pros

The technician did an excellent job of resolving a unique problem my POS encountered due to multiple power outages affecting the system.

Cons

The new requirement of calling Regis tech support first delays the troubleshooting process.

Review Source

Jeremy C.  
Salon owner  
Retail  
Used the software for: 1-2 years

### "Jose was great!"

March 1, 2019

5.0

Tracking clients is easy

Pros

Integration capabilities with multiple platforms

Cons

Oftentimes the online checkin malfunctions

Review Source

NA

Nick A.  
Hair Stylist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Zenoti works great"

April 7, 2021

4.0

Pros

I really like how interactive it is. It gives me really nice access to my schedule with the ability to add and edit.

Cons

I have nothing really that I dislike about the software.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Nick! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

BH

Babak H.  
Salon owner  
Retail  
Used the software for: 1-2 years

### "Received great customer support"

August 14, 2019

4.0

We received an amazing customer support from rep. He spent over 1h on the phone with our salon manager and subsequently myself. He trouble shoot multiple issues with the hardware and spend time to properly root cause investigate the problem. We are extremely pleased with his customer service and how he truly cared about needs as well as patiently waiting on the phone unless our last customer left and we were able to reboot computer to download suggested software updates.

Pros

The sortware is easy to use and we receive great customer support

Cons

There are no specific cons that I can identify at this point.

Review Source

JM

Jodie M.  
Chief Operating Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New to Zenoti"

December 16, 2022

4.0

We are new to Zenoti so my opinion my change on user friendliness. A lot of options I love. VERY helpful support and staff.

Pros

The ease of self guest check-in/booking, app, etc

Cons

Not a user friendly schedule, a lot of steps to book appts. A lot of steps to access things in general.

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Loved the ease and set up of booker but were having so many glitches and errors with credit card processing.

Review Source

KM

Keith M.  
Assistant Manager  
Food & Beverages  
Used the software for: 2+ years

### "Zenoti Software reveiw"

March 20, 2019

4.0

Pros

1\. There are very well sales reports and memberships module for audit daily checking. 2. Good page design for user usage.

Cons

1\. They need to provide more workaround method in system amendment to cater with each user based on the requirement. 2. The system can't provide very well audit logs reports to double check the cashier action.

Review Source

OV

Ofir V.  
CEO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Amazing Experience Setting up Zenoti "

September 19, 2023

5.0

Great ++

Pros

\[sensitive content hidden\] did amazing job introducing the software, and build up the software to what we need. that was a really good experience

Cons

at moment nothing, still working the system and learning everyday

Alternatives considered

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Review Source

AC

Angel C.  
Marketing  
Consumer Services  
Used the software for: Less than 6 months

### "Great Support Team"

January 23, 2022

4.0

the support team is great, always reminds you and give solution to our issue

Pros

everything is online Statistic and insight are available without manually process the data

Cons

get used to it. It needs time to get use to it, as there are several things are available on the system

Review Source

Response from Zenoti Software

January 31, 2022

Hi Angel, thank you for taking a few minutes to review your experience with Zenoti! We're happy to hear that you feel supported by our team, and receive the solutions you're looking for. It's always our goal to make sure we keep our customers top of mind and we look forward to our continued partnership.

DK

Darice K.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Zenoti support is very responsive"

April 20, 2020

4.0

Pros

Zenoti support is very responsibe whenever I need help. User-friendly for end user, different features can support different needs/departments of the company.

Cons

Set up and report generating is more complicated, altho it comes with a lot of report choice, some reports are too separated into small parts, and it is not flexible enough to get an overall data, which we often have to generate a few reports in order to get what we needed. Secondly, too restricted on the platform that can pair with Zenoti, such as we can only use Stripe / Shopify, I would like Zenoti to have more flexibility. Also, if more customisation on the software on certain things will be better.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Darice! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

ET

Erika T.  
Health coach  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Health coach"

April 13, 2020

5.0

Overall I am happy my company switched to Zenoti for our scheduling and tasks.

Pros

We use Zenoti every day, it is very useful for our scheduling. I love that it has all of the information that we need from our members, it's not just for scheduling but for getting their phone numbers or addresses. Super easy to find everything in 1 place.

Cons

Can't really think of any everything has been super smooth since we got it!

Review Source

Response from Zenoti Software

April 21, 2020

Thanks for reviewing us on Capterra Erika! We are delighted to see that your experience with Zenoti has been positive. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

Laureine Claire N.  
Manager  
Farming  
Used the software for: Less than 6 months

### "ZENOTI nous facilite la gestion des stocks "

September 19, 2023

3.0

Pros

Les rapports de vente fournis par le logiciel sont de bonnes qualités

Cons

L'équipe de ZENOTI doit améliorer la gestion des bons de commande

Review Source

EW

Eric W.  
Owner  
Retail  
Used the software for: 2+ years

### "Excellent Product and Service"

June 16, 2020

5.0

Outstanding experience.

Pros

SuperSalon provides several top notch services for our hair salon. The products are vital to our daily business and the technical and support services are exceptional.

Cons

The software works well and is fairly intuitive. Customer service is always there for me whenever I have a question or need assistance.

Review Source

PC

Portia C.  
Owner  
Retail  
Used the software for: 2+ years

### "Rep is the best!"

January 28, 2017

5.0

Rep spent time helping me access a specific feature of Super Salon. I had some issues on my end with my internet company and he told me what to relay to them. This company actually did something that wasn't in my best interest and rep corrected that and I still have the access I wanted!!

Pros

SuperSalon integrates smoothly with all of my needs as a salon owner

Cons

the browser freezes frequently

Review Source

JP

Jayesh P.  
Manager - I.T  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Beautiful & Fantastic Software"

May 22, 2019

5.0

Centralize management in terms of reporting.

Pros

Helps in centrally managing the software from one location. Uploading Monthly Offers is on the finger tips. Helps in generating additional revenue through marketing reports. Daily Summary Report readily available from the Zenoti Dashboard.

Cons

Telephonic Customer Support to resumed back.

Review Source

JK

Julie K.  
Operations Manager  
  
Used the software for:

### "Technical Support"

January 6, 2015

5.0

I would like to leave a review on our technical support we received from Darrell Gorden. Darrell is always the person I go to after trying the random person you get when you first call with a computer problem. He is one of the few people at Super Salons that always knows how to get the computer problem resolved. He is patient when the stylist one the other end doesn't know what to do. I wish there were more people at Super Salons that we could contact that had the knowledge that Darrell does. I feel your company is fortunate to have him... I know I am!!! Im giving my review 5 stars because of him. I would also like to tell you the experience we have had with the random person you get connected to when calling Super Salon technical support - You will/may get someone who doesn't speak english very well and you may have a hard time understanding them. They seem to not like the fact that you have dial up for internet connection. They have told us on 3 seperate tech calls, that the stylist needs to take the computer home and connect it to their home internet. On our most recent call the tech said files were corrupt and what he would need to do is install the highest version and it may take at least 2 hours. Installation of the new versions "must" be ok'd with our owner. It scares me sometimes what the salons are being told. I made ONE call to Darrell, who took control of this computer and fixed the problem within a matter of 10 minutes. As well as walked me through how to check a few things on it myself. This says way too much about the support I have gotten when I try first, to call Super Salon and just let whoever comes to the phone help me with the problem. Unfortunately this wasn't our first encounter.

Review Source

DR

Dalia R.  
Office Mananger  
Medical Practice  
Used the software for: Less than 6 months

### "The Botox Bar"

August 10, 2022

5.0

I have enjoyed it and have learned alot from the system and integrations that it has to offer our budsiness.

Pros

Reports, two way texting, and appointments

Cons

The training videos, Although they are very helpful it becomes over whelming for a busy practice.

Reason for choosing ZENOTI

We received a great recommendation from Lisa who also uses Zenoti

Review Source

Response from Zenoti Software

September 26, 2022

Hi Dalia, thank you so much for taking the time to review your experience with Zenoti! We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!

VR

Verified Reviewer  
Owner  
Entertainment  
Used the software for: 1-2 years

### "Simple user friendly software with powerful reporting tools."

October 6, 2017

5.0

Great data collection. Simple to use.

Pros

SuperSalon is easy for staff to use, even if they are not computer savvy. The tech support team is amazing and very responsive. The reporting tools are also wonderful. I love the custom report tool that allows me to look at the information I want to see.

Cons

I wish the online check in system was better for a queue based barbershop. The check in gives the illusion of an appointment so we have had to continue using a separate check in.

Review Source

HS

Hannah S.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "SuperSalon Review"

November 11, 2020

1.0

\[SENSITIVE CONTENT HIDDEN\] did a great job with service. He is one of the best representatives we have worked with. He was flexible and resolved our issue in a timely manner.

Pros

It is an inexpensive software that allows us to save costs.

Cons

Customer service is usually not helpful. The user experience is not great in front of house or back of house.

Review Source

VR

Vicky R.  
Manager  
  
Used the software for: 2+ years

### "Jorge was very helpful, patient, and understanding with everything I needed help with."

March 21, 2018

5.0

Pros

Easy to use. Easy to teach to others. I manage a Supercuts salon and have to train new employees. Software facilitates the training over all. It's easy to read, add,delete or look up information on any service, customer services from previous months, years, etc... with a touch of a finger, it takes me there. Everyone at Supersalon is very helpful and prompt to help out most of the time.

Cons

Mobil app only gives you three options in services provided to customers. It messes up our wait time.

Review Source

RG

Ricardo G.  
Owner  
Alternative Medicine  
Used the software for: 2+ years

### "Unstable platform"

November 15, 2019

2.0

People- excellent The product- not good

Pros

Customer support team is always available to solve issues in a timely fashion.

Cons

Configurations options are messed up and don't follow a logic, are not stable, they are everywhere. Product /inventory management does not work properly. Reports are not trustworthy.

Reason for choosing ZENOTI

Supercuts

Review Source

PS

Prashanth S.  
Accounts Incharge  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great software to work with"

May 17, 2019

5.0

New Feedback feature is really exciting & helps us understand customer experience at the centers. Zenoti platform has such a comprehensive features that it caters to all our needs we didn't know we would require. Overall its been great association with Zenoti.

Pros

Easy to use software. Reporting & marketing has become easy after we started using Zenoti. GST calculation has become easy as we get GST format report from Zenoti directly.

Cons

We want PO sequence to be generated at center level instead of Organization level

Review Source

BM

Brittany M.  
Office Manager  
Retail  
Used the software for: 2+ years

### "Super Salon"

September 6, 2018

5.0

We have some ups and downs but overall, I am pretty impressed with how responsive and how the team at Super Salon handles situations!

Pros

the customer support from Super Salon is awesome! He talked me through some things happening with our Super Salon Software and made me aware of things happening around our locations! He explains everything with details and offers options of what to do if we ever have certain things happening! Thank you!

Cons

I hate the fact that technology is not perfect but that 's not Super Salons fault! :P

Review Source

PC

Portia C.  
Owner  
Retail  
Used the software for: 2+ years

### "Amazing tech support"

October 26, 2019

5.0

Any issue we’ve ever experienced has quickly been resolved and all the tech’s are personable and patient.

Pros

Very easy to set up and use for hair salon-has useful reports that help with everything from inventory to scheduling.

Cons

My only issue is wanting the letters/font to be brighter as it’s difficult to see it bright salon.

Review Source

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