# Page 23 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 23 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 551-575 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GL

Genevia L.  
Franchisee  
Consumer Services  
Used the software for: 2+ years

### "Supersalon"

July 27, 2019

5.0

Support staff is very friendly and always knowledgeable and able to help. They stay with you until the problem is fixed.

Pros

Easy to install and use. Robust reporting functions . Easy to pull data and configure reports.

Cons

Technical support is very responsive once you are interfacing with them. However, the response time to get a support agent is too long. It is difficult to make a set appointment for issues that do not require immediate help - such as system changes and uploads

Review Source

NS

Natalie S.  
Manager  
  
Used the software for: 2+ years

### "Always Great"

April 25, 2017

5.0

I've worked in quite a few salons over the years, and my favorite program to use is Super Salon. I also train all new stylists, and it is very quick for all to pick up. Most have used it in other salons. Also Ian did a wonderful job helping me. He not only helped with my problem, but also showed how to do it myself for next time. I appreciate that. Thank you.

Pros

Easy to understand. Also very popular. I've used this software in multiple salons

Cons

It needs to connect to the internet, and sometimes our internet is slow. Not the software issue. Just my only frustration.

Review Source

AR

Amanda R.  
stylist  
Cosmetics  
Used the software for: 2+ years

### "Fast"

October 30, 2019

5.0

im very pleased over all \[SENSITIVE CONTENT HIDDEN\] was a great help very fast and had great customer service skill he's a five star worker thank you.

Pros

they work with you get the job done fast and easy on our part. works with computer while we are busy in salon.

Cons

sometime the problem take some out sourcing but not a big deal.

Review Source

MeD

Mary ellen D.  
Manager/stylist  
Cosmetics  
Used the software for: 2+ years

### "Ease of product use"

January 5, 2020

5.0

All tech's are very helpful and fix the problem fast

Pros

Very easy to use , easy to use the tabs, easy to use appointment tab and make appointment far out, great reports

Cons

When it doesn't work properly, sometimes we can fix it but usually have to call tech support and they are great at handling the problem

Review Source

BO

Bernadette O.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Supersalon is a great product!"

April 27, 2019

5.0

Pros

Supersalon is easy to use and has a lot of great reporting capabilities that help me track how my business is doing. The customer support is also excellent! When issues or questions arise, they are answered very quickly!

Cons

I do not have any negative comments to share about this software.

Review Source

SH

Susan H.  
Ownder  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Customer Support Could Use Improving"

February 1, 2017

4.0

Lack of training on the front end is a hinderance. On-going, its difficult to get timely support. While the receptionist that answer the phone are unimpressed (and you are made to feel so) with my urgent need, tech support guys feverishly try to help as many people as expeditiously as humanly possible. Once trained on the problem at hand, I can assist my Managers and Stylists. Some of the issues I can not fix myself.

Pros

does more things then I know exist. must get MORE fully trained in order to help my employees.

Cons

glitches in the programming software still not fixed.

Review Source

RJ

Rashmita J.  
Owner  
Cosmetics  
Used the software for: 2+ years

### "\[SENSITIVE CONTENT HIDDEN\] was great, he helped me with setting new cpu"

May 26, 2021

5.0

Great service

Pros

Easy to use and easy to operate, easy

Cons

Nothing thati dont like about this software

Alternatives considered

[Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/)

Review Source

JM

Jeff M.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Owner"

May 21, 2021

5.0

I had great customer service from \[SENSITIVE CONTENT HIDDEN\] who worked on my problem until it was fixed. \[SENSITIVE CONTENT HIDDEN\] was very easy to work with. He also gave me his information for me to contact him if I had any problems in the future.(5 stars)

Pros

All

Cons

Nothing

Review Source

KZ

Kate Z.  
Marketing Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Zenoti has been WONDERFUL to work with"

June 12, 2023

5.0

Zenoti has helped us schedule easier, market easier, and overall function better as a company!

Pros

Zenoti has truly made our day to day operations so much easie!

Cons

There is nothing that I dislike about using Zenoti!

Review Source

JW

Jerone W.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Powerful Integration"

April 3, 2023

5.0

Patient/friendly support staff helped me through the painful process of changing software.

Pros

Tons of features/capabilities with great support staff.

Cons

It was not intuitive for me personally to learn at first.

Review Source

MZ

Mindy Z.  
Manager  
Retail  
Used the software for: Less than 6 months

### "Very Good"

August 30, 2023

5.0

management system

Pros

Appointment book. report dashboard and most of it.

Cons

Everything is great for now and will figure out later.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

None

Review Source

LO

Luke O.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great set up team "

September 16, 2020

5.0

The implementation team are fantastic!

Pros

Zenoti is a afantastic product but can be troublesome to learn all of the softwares in an outs. It a great product though.

Cons

The difficulty to learn things even after training

Alternatives considered

[Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)

Reason for choosing ZENOTI

Because it was more of a forward thinking company

Review Source

Response from Zenoti Software

September 29, 2020

Thanks for reviewing us on Capterra Luke! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

LP

Linda P.  
Manager/Stylist  
Cosmetics  
Used the software for: 2+ years

### "Customer Service"

March 9, 2021

5.0

Pros

Customer support was great. \[SENSITIVE CONTENT HIDDEN\] was able to help me in an instant. He was polite and courteous and very knowledgeable.

Cons

I am not reviewing about the software itself. My review was strictly about the customer support I received and the great service.

Review Source

SD

Sheri D.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "SuperSalon Review"

July 11, 2019

3.0

Depending on who you get when you call customer support effects your whole experience. I called and was on the phone for over one hour with the rep who could not even fix a simple request. He was told it was unfixable. I received a call back from another rep and he was AMAZING! within 15 minutes it was an easy fix.

Pros

When it is working properly it seems easy to use

Cons

It just doesn't function on real time very well. I have found several other programs that engage with the customer on real time.

Review Source

JB

JAMES B.  
franchisee  
Consumer Services  
Used the software for: 2+ years

### "SUPERSALON use for haircuts"

August 4, 2019

5.0

Pretty new at the business so still learning, but it seems to have the power and functionality needed.

Pros

Reliability and pretty user friendly; this is the only software I have experience with for my business, so I have nothing to compare it to.

Cons

The user interface seems a bit dated and frumpy.

Review Source

JD

Jessyca D.  
Director of Operations  
Medical Practice  
Used the software for: Less than 6 months

### "I LOVE ZENOTI"

January 30, 2024

5.0

Pros

Zenoti reporting is amazing, \[sensitive content hidden\] have helped us optimize our company and configured our locations hand in hand with us to fit our individual needs.

Cons

I'd love to be able to add and remove treatment notes manually to patient forms unified fields.

Review Source

Response from Zenoti Software

February 15, 2024

Hi Jessyca, Your positive words about Zenoti mean the world to us! We appreciate your input and we're here to support your journey, so don't hesitate to get in touch if needed. Best, The Zenoti Team

LH

Liz H.  
VP  
Cosmetics  
Used the software for: 2+ years

### "Very Helpful"

May 18, 2021

5.0

I am so grateful for the techs that help me through the minor issues we have. Thankful for their knowledge and explanation when getting us through things.

Pros

How easy it is to use and learn for our team

Cons

Sometime certain areas are slow and could be a quicker and less steps to get the same process done

Review Source

cN

chris N.  
Owner  
  
Used the software for: 2+ years

### "Generally fills all of our needs and we can get support in a pretty timely manner when we need it"

October 5, 2017

4.0

Pros

The support is really good. If I have a serious problem that impacts our ability to use the software we are pushed to the front of the line.

Cons

The reports are garbage. We were told 3 years ago that new reports were just 3-6 months away. Every time I ask, I am told basically the same timeframe. I have reached the point where I don't believe they will ever happen and we are just being strung along. It also still doesn't reliably communicate with TSYS.

Review Source

FG

Frank G.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "REview"

April 8, 2019

5.0

\[SENSITIVE CONTENT HIDDEN\] by far the best tech support I have worked with. His knowledge, promptness and concern about getting things fixed is unsurpassed. Whatever you are paying him is not enough

Pros

Easy to use, reports are great \[SENSITIVE CONTENT HIDDEN\] is fantastic!

Cons

Sometimes the software goes down. Actually the frequency of down time has increased dramatically the past 2-3 years. It's taking longer to get a tech on the phone

Review Source

LR

Lauren R.  
Operations  
Cosmetics  
Used the software for: 2+ years

### "Installing New Computer"

June 14, 2021

5.0

Great! I began with the company 2 weeks ago and have had to troubleshoot issues with one of our salon computers already and had an amazing help person from IT at SS.

Pros

It gives us the best real-time analytics for our stores to easily keep up with them

Cons

I dont know of anything yet that I do not like

Review Source

VR

Verified Reviewer  
Operations Manager  
  
Used the software for: 6-12 months

### "Customer Support was knowledgeable & speedy in solving our software issue, he was a true professional!"

June 30, 2018

4.0

Pros

its simplicity per I has used better.

Cons

it could be a little more user-friendly, a response can be slow which is frustrating when you are trying to check out/in multiple guests

Review Source

AC

ANAND C.  
Partner  
  
Used the software for: 2+ years

### "the customer support at z is just WOW!!"

May 26, 2017

5.0

Pros

software can be moved around to give you the report you want. this i feel is super cool since each person wants his / her type of data analysis

Cons

I've to authenticate my comp regularly, thats all. This spoils the flow, though customer support steps in and helps..its sometimes, annoying

Review Source

Response from Zenoti Software

June 6, 2017

Dear Anand, Thanks for your review. We value your patronage and appreciate your confidence in us. It¿s always a pleasure serving you and we certainly look forward to doing that in the future.

CN

Cindy N.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "\[SENSITIVE CONTENT HIDDEN\] did a great job"

February 9, 2021

4.0

Better priced than our alternative choice at this time.

Pros

The live chat seems to be the best way to reach for help when needed.

Cons

Sometimes fixes come at busy times in the business. It is hard to manage both at the same time

Reason for choosing ZENOTI

Helped develop it with original owner

Review Source

RS

Ronnie S.  
Franchisee  
Individual & Family Services  
Used the software for: 2+ years

### "Supercuts SS review"

March 30, 2019

3.0

Software is good but could be much better. Help desk staff is professional and very helpful

Pros

This is by far the standard for Supercuts. Is easy to use and integration with CC and Regis is good

Cons

Limited reporting, lack of payroll integration, several bugs, cost is high

Review Source

MK

Michele K.  
Manager  
Retail  
Used the software for: 2+ years

### "Fantastic customer service"

October 11, 2019

3.0

Jose was amazing

Pros

It’s easy to use, My staff found it easy to use it’s convenience is affordable.

Cons

It’s hard to get a tech on the phone, It’s very difficult to reach attack over the phone but once we get the customer service, it was really amazing.

Review Source

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