# Page 24 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 24 - Is ZENOTI the right Salon solution for you? Explore 1263 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131057/ZENOTI/reviews --- ZENOTI 4.4 (1263) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 8th, 2026 # Page 24 - Reviews of ZENOTI ## Showing most helpful reviews Showing 576-600 of 1263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB JAMES B. franchisee Consumer Services Used the software for: 2+ years ### "SUPERSALON use for haircuts" August 4, 2019 5.0 Pretty new at the business so still learning, but it seems to have the power and functionality needed. Pros Reliability and pretty user friendly; this is the only software I have experience with for my business, so I have nothing to compare it to. Cons The user interface seems a bit dated and frumpy. Review Source JD Jessyca D. Director of Operations Medical Practice Used the software for: Less than 6 months ### "I LOVE ZENOTI" January 30, 2024 5.0 Pros Zenoti reporting is amazing, \[sensitive content hidden\] have helped us optimize our company and configured our locations hand in hand with us to fit our individual needs. Cons I'd love to be able to add and remove treatment notes manually to patient forms unified fields. Review Source Response from Soham Inc dba Zenoti February 15, 2024 Hi Jessyca, Your positive words about Zenoti mean the world to us! We appreciate your input and we're here to support your journey, so don't hesitate to get in touch if needed. Best, The Zenoti Team LH Liz H. VP Cosmetics Used the software for: 2+ years ### "Very Helpful" May 18, 2021 5.0 I am so grateful for the techs that help me through the minor issues we have. Thankful for their knowledge and explanation when getting us through things. Pros How easy it is to use and learn for our team Cons Sometime certain areas are slow and could be a quicker and less steps to get the same process done Review Source cN chris N. Owner Used the software for: 2+ years ### "Generally fills all of our needs and we can get support in a pretty timely manner when we need it" October 5, 2017 4.0 Pros The support is really good. If I have a serious problem that impacts our ability to use the software we are pushed to the front of the line. Cons The reports are garbage. We were told 3 years ago that new reports were just 3-6 months away. Every time I ask, I am told basically the same timeframe. I have reached the point where I don't believe they will ever happen and we are just being strung along. It also still doesn't reliably communicate with TSYS. Review Source FG Frank G. Owner Consumer Services Used the software for: 2+ years ### "REview" April 8, 2019 5.0 \[SENSITIVE CONTENT HIDDEN\] by far the best tech support I have worked with. His knowledge, promptness and concern about getting things fixed is unsurpassed. Whatever you are paying him is not enough Pros Easy to use, reports are great \[SENSITIVE CONTENT HIDDEN\] is fantastic! Cons Sometimes the software goes down. Actually the frequency of down time has increased dramatically the past 2-3 years. It's taking longer to get a tech on the phone Review Source LR Lauren R. Operations Cosmetics Used the software for: 2+ years ### "Installing New Computer" June 14, 2021 5.0 Great! I began with the company 2 weeks ago and have had to troubleshoot issues with one of our salon computers already and had an amazing help person from IT at SS. Pros It gives us the best real-time analytics for our stores to easily keep up with them Cons I dont know of anything yet that I do not like Review Source VR Verified Reviewer Operations Manager Used the software for: 6-12 months ### "Customer Support was knowledgeable & speedy in solving our software issue, he was a true professional!" June 30, 2018 4.0 Pros its simplicity per I has used better. Cons it could be a little more user-friendly, a response can be slow which is frustrating when you are trying to check out/in multiple guests Review Source AC ANAND C. Partner Used the software for: 2+ years ### "the customer support at z is just WOW!!" May 26, 2017 5.0 Pros software can be moved around to give you the report you want. this i feel is super cool since each person wants his / her type of data analysis Cons I've to authenticate my comp regularly, thats all. This spoils the flow, though customer support steps in and helps..its sometimes, annoying Review Source Response from Soham Inc dba Zenoti June 6, 2017 Dear Anand, Thanks for your review. We value your patronage and appreciate your confidence in us. It¿s always a pleasure serving you and we certainly look forward to doing that in the future. YR Yvanna R. Registered Nurse Medical Practice Used the software for: Less than 6 months ### "Zenoti Is So Helpful" May 7, 2024 5.0 Pros Zenoti was great to start using for our medical spa. Especially a big thanks to \[sensitive content hidden\] who was helpful throughout the entire process! He was so nice and quick for any questions or concerns that I have. Cons It was a bit complicated and difficult to use in the beginning. Review Source CN Cindy N. owner Health, Wellness and Fitness Used the software for: 2+ years ### "\[SENSITIVE CONTENT HIDDEN\] did a great job" February 9, 2021 4.0 Better priced than our alternative choice at this time. Pros The live chat seems to be the best way to reach for help when needed. Cons Sometimes fixes come at busy times in the business. It is hard to manage both at the same time Reason for choosing ZENOTI Helped develop it with original owner Review Source RS Ronnie S. Franchisee Individual & Family Services Used the software for: 2+ years ### "Supercuts SS review" March 30, 2019 3.0 Software is good but could be much better. Help desk staff is professional and very helpful Pros This is by far the standard for Supercuts. Is easy to use and integration with CC and Regis is good Cons Limited reporting, lack of payroll integration, several bugs, cost is high Review Source MK Michele K. Manager Retail Used the software for: 2+ years ### "Fantastic customer service" October 11, 2019 3.0 Jose was amazing Pros It’s easy to use, My staff found it easy to use it’s convenience is affordable. Cons It’s hard to get a tech on the phone, It’s very difficult to reach attack over the phone but once we get the customer service, it was really amazing. Review Source DA Dean A. Salon Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best in Class Customer Support" December 5, 2020 4.0 Pros Problems will happen with software from time to time, but the customer support from Supersalon has been among the industry best Cons Appointment feature has some limitations, such as scheduling at 15min increments rather than shorter time periods Review Source LK Lee K. owner Used the software for: 2+ years ### "have used this software for over 13 years, great support staff, ongoing updates keeps it current " October 6, 2017 5.0 Pros user friendly, ongoing updates keeps it relevant to the salon environment, company is open to suggestions for amending/adding reports. viewing it from my phone is convenient. using the ioffice feature and the back office feature allows me to be there virtually. Cons a few reports are not available but overall not too many issues. tech support needs more level 2 or higher techs; sometimes the level 1 techs are not as knowledgeable. Review Source KF Kim F. Sr. Director of Operations Consumer Services Used the software for: 1-2 years ### "Professional team that is dedicated to providing the best product" March 29, 2018 5.0 Cloud based capabilities, quick glance dashboard reporting, and marketing capabilities. Pros Ease of use, analytics, management of KPI data, dashboard and overall functionality. The development and product team are on top of feature enhancements, you don't have to wait years for feature updates like most software companies. Marketing feature is great and provides ways to reach customers based on specific targets of the business. Cons reporting - too many options, should scale down and/or provide reporting packages to streamline the use of reports. Capabilities of configuring target segments and discounts. Review Source KP Katie P. owner Cosmetics Used the software for: 2+ years ### "Good Customer Service" October 2, 2021 5.0 Pros easy to use, always good assistance when needed Cons The connection between the kiosk and the computer can sometimes be tricky Review Source RH Rami H. Medical Director Medical Practice Used the software for: Less than 6 months ### "Recommend Zenoti" January 31, 2023 5.0 We worked with \[sensitive content hidden\] on setting up our Zenoti software and I can't speak highly enough about the both of them.The Zenoti platform is robust, to be sure, so prepare to spend a significant amount of time to set it up. That said, we couldn't have asked for a more attentive, organized, and thoughtful team to work with. Pros very robust KPI tracking, does everything from inventory, scheduling, timesheets, texting to patients. Cons time it takes to customize the software. It's very robust but will take a minimum of 2 months to set up. Review Source TL Tim L. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Service, Excellent Software" April 5, 2022 5.0 Great, needed and easy to use product to run the spa and Zenoti was a prefect fit. Pros Easy of use. After training by the Zenoti team, working with Zenoti has been easy on a daily basses. I was really happy to have such a supportive and helpful implementation group. They made setup breeze and got us up running quickly. The software has been a great addition to the spa and has been helpful in making thing run smoothly. Cons Has been good work with and meet our needs to no complaints. Review Source Response from Soham Inc dba Zenoti April 8, 2022 Hi Tim! Thank you so much for your review. We always strive to make the implementation and setup process seamless for our customers, and are happy to hear that your experience went smoothly, and that Zenoti has been a great addition to your spa so far. Looking forward to seeing your success! MS Mona S. owner Cosmetics Used the software for: 2+ years ### "Great Customer Support" October 9, 2018 4.0 The customer representative was extremely helpful in transitioning our credit card provider change from the heartland to Tsys. He stayed back extra hours to help us complete the setup so that we could be operational the next day without glitches. He also gave us several suggestions about the POS settings to use it better. We are really happy with our experience. Pros Back office access to POS. Different reports to understand business better. Cons Not having access to database to be able to write our own queries. Review Source AE Alex E. Director of Sales Alternative Medicine Used the software for: Less than 6 months ### "Zenoti Review " December 21, 2023 5.0 It has been the best conversion experience I have ever been a part of and in this industry I have been a part of several of these. Our Support Team of \[sensitive content hidden\] were FANTASTIC! Pros Ease of use, and the training videos were fantastic. Also Nathan's learning Webinars were so very helpful. Cons N/A - There is nothing I did not like about Zenoti. Review Source JV Julia V. Owner Cosmetics Used the software for: Less than 6 months ### "Zenoti -the answer to my prayers! " March 19, 2021 5.0 Absolutely 5\*! \[SENSITIVE CONTENT HIDDEN\] are great! Pros Speed, easiness, the way it interconnect all the salons in the group Cons some things are awkward, it doesn't always recognise the services when you type them Reason for choosing ZENOTI Finding a software to cater for a group of salon is tricky. I was nervous before the move, but the demos and chats I had convinced me to go for the switch. Review Source Response from Soham Inc dba Zenoti October 28, 2021 Thanks for reviewing us on Capterra Julia! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti! cF cassandra F. assistant manager Apparel & Fashion Used the software for: 2+ years ### "overall feedback" October 27, 2020 5.0 very friendly! super helpful! and fixed the issue. Pros easy to use, easy to teach others how to use. very straight forward. Cons sometimes it doesn't work as fast as i feel like it should, also disconnects randomly which inconveniences the customers. Review Source ML Marilyn L. Owner Retail Used the software for: 2+ years ### "The software provides a wealth of information and making the accounting easier" October 17, 2017 5.0 Pros The payroll reports make calculating hours and commissions for pay checks easy, Able to download information for sales to QuickBooks. Numerous reports are available to help schedule staff and review sales Cons Sometimes it is hard to find what I am looking for but fortunately customer staff is always very helpful Would like a little more flexibility to allow customization with setting up employees and changing reports Review Source JT Jyoti T. Executive Retail Used the software for: 1-2 years ### "Easy to handle " April 7, 2020 5.0 All data will safe Pros Easy to use and this is best softwere and esy access Cons As per my exeperiance zenoti is the best softwere for beauty industry Review Source Response from Soham Inc dba Zenoti April 30, 2020 Thanks for reviewing us on Capterra Jyoti! We are delighted to see that your experience with Zenoti has been positive. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti! NS Nicki S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "New User" December 15, 2022 4.0 Have not used it long enough to rate Pros Online booking and app capabilities. Use of sharing info between locations Cons Some reports are not as user friendly, but may be due to lack of use on my end Switched from [Booker](https://www.capterra.com/p/90708/Booker/) More functionality for multi location business. Online booking ease Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.