# Page 24 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 24 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 576-600 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DA

Dean A.  
Salon Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best in Class Customer Support"

December 5, 2020

4.0

Pros

Problems will happen with software from time to time, but the customer support from Supersalon has been among the industry best

Cons

Appointment feature has some limitations, such as scheduling at 15min increments rather than shorter time periods

Review Source

LK

Lee K.  
owner  
  
Used the software for: 2+ years

### "have used this software for over 13 years, great support staff, ongoing updates keeps it current "

October 6, 2017

5.0

Pros

user friendly, ongoing updates keeps it relevant to the salon environment, company is open to suggestions for amending/adding reports. viewing it from my phone is convenient. using the ioffice feature and the back office feature allows me to be there virtually.

Cons

a few reports are not available but overall not too many issues. tech support needs more level 2 or higher techs; sometimes the level 1 techs are not as knowledgeable.

Review Source

KF

Kim F.  
Sr. Director of Operations  
Consumer Services  
Used the software for: 1-2 years

### "Professional team that is dedicated to providing the best product"

March 29, 2018

5.0

Cloud based capabilities, quick glance dashboard reporting, and marketing capabilities.

Pros

Ease of use, analytics, management of KPI data, dashboard and overall functionality. The development and product team are on top of feature enhancements, you don't have to wait years for feature updates like most software companies. Marketing feature is great and provides ways to reach customers based on specific targets of the business.

Cons

reporting - too many options, should scale down and/or provide reporting packages to streamline the use of reports. Capabilities of configuring target segments and discounts.

Review Source

KP

Katie P.  
owner  
Cosmetics  
Used the software for: 2+ years

### "Good Customer Service"

October 2, 2021

5.0

Pros

easy to use, always good assistance when needed

Cons

The connection between the kiosk and the computer can sometimes be tricky

Review Source

RH

Rami H.  
Medical Director  
Medical Practice  
Used the software for: Less than 6 months

### "Recommend Zenoti"

January 31, 2023

5.0

We worked with \[sensitive content hidden\] on setting up our Zenoti software and I can't speak highly enough about the both of them.The Zenoti platform is robust, to be sure, so prepare to spend a significant amount of time to set it up. That said, we couldn't have asked for a more attentive, organized, and thoughtful team to work with.

Pros

very robust KPI tracking, does everything from inventory, scheduling, timesheets, texting to patients.

Cons

time it takes to customize the software. It's very robust but will take a minimum of 2 months to set up.

Review Source

TL

Tim L.  
Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellent Service, Excellent Software"

April 5, 2022

5.0

Great, needed and easy to use product to run the spa and Zenoti was a prefect fit.

Pros

Easy of use. After training by the Zenoti team, working with Zenoti has been easy on a daily basses. I was really happy to have such a supportive and helpful implementation group. They made setup breeze and got us up running quickly. The software has been a great addition to the spa and has been helpful in making thing run smoothly.

Cons

Has been good work with and meet our needs to no complaints.

Review Source

Response from Zenoti Software

April 8, 2022

Hi Tim! Thank you so much for your review. We always strive to make the implementation and setup process seamless for our customers, and are happy to hear that your experience went smoothly, and that Zenoti has been a great addition to your spa so far. Looking forward to seeing your success!

MS

Mona S.  
owner  
Cosmetics  
Used the software for: 2+ years

### "Great Customer Support"

October 9, 2018

4.0

The customer representative was extremely helpful in transitioning our credit card provider change from the heartland to Tsys. He stayed back extra hours to help us complete the setup so that we could be operational the next day without glitches. He also gave us several suggestions about the POS settings to use it better. We are really happy with our experience.

Pros

Back office access to POS. Different reports to understand business better.

Cons

Not having access to database to be able to write our own queries.

Review Source

AE

Alex E.  
Director of Sales  
Alternative Medicine  
Used the software for: Less than 6 months

### "Zenoti Review "

December 21, 2023

5.0

It has been the best conversion experience I have ever been a part of and in this industry I have been a part of several of these. Our Support Team of \[sensitive content hidden\] were FANTASTIC!

Pros

Ease of use, and the training videos were fantastic. Also Nathan's learning Webinars were so very helpful.

Cons

N/A - There is nothing I did not like about Zenoti.

Review Source

JV

Julia V.  
Owner  
Cosmetics  
Used the software for: Less than 6 months

### "Zenoti -the answer to my prayers! "

March 19, 2021

5.0

Absolutely 5\*! \[SENSITIVE CONTENT HIDDEN\] are great!

Pros

Speed, easiness, the way it interconnect all the salons in the group

Cons

some things are awkward, it doesn't always recognise the services when you type them

Reason for choosing ZENOTI

Finding a software to cater for a group of salon is tricky. I was nervous before the move, but the demos and chats I had convinced me to go for the switch.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Julia! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

cF

cassandra F.  
assistant manager  
Apparel & Fashion  
Used the software for: 2+ years

### "overall feedback"

October 27, 2020

5.0

very friendly! super helpful! and fixed the issue.

Pros

easy to use, easy to teach others how to use. very straight forward.

Cons

sometimes it doesn't work as fast as i feel like it should, also disconnects randomly which inconveniences the customers.

Review Source

ML

Marilyn L.  
Owner  
Retail  
Used the software for: 2+ years

### "The software provides a wealth of information and making the accounting easier"

October 17, 2017

5.0

Pros

The payroll reports make calculating hours and commissions for pay checks easy, Able to download information for sales to QuickBooks. Numerous reports are available to help schedule staff and review sales

Cons

Sometimes it is hard to find what I am looking for but fortunately customer staff is always very helpful Would like a little more flexibility to allow customization with setting up employees and changing reports

Review Source

JT

Jyoti T.  
Executive  
Retail  
Used the software for: 1-2 years

### "Easy to handle "

April 7, 2020

5.0

All data will safe

Pros

Easy to use and this is best softwere and esy access

Cons

As per my exeperiance zenoti is the best softwere for beauty industry

Review Source

Response from Zenoti Software

April 30, 2020

Thanks for reviewing us on Capterra Jyoti! We are delighted to see that your experience with Zenoti has been positive. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

NS

Nicki S.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New User"

December 15, 2022

4.0

Have not used it long enough to rate

Pros

Online booking and app capabilities. Use of sharing info between locations

Cons

Some reports are not as user friendly, but may be due to lack of use on my end

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

More functionality for multi location business. Online booking ease

Review Source

AM

AARON M.  
Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "10/10 System for Med Spas"

February 23, 2024

5.0

Pros

It has all the features I could need for my med spa and it has the capabilities to scale with my business.

Cons

The loading time is sometime slow and the help articles could be updated.

Review Source

Response from Zenoti Software

February 27, 2024

Hi Aaron, Thanks for the wonderful review! We're honored to have met your needs with our software. Your success is what drives us at Zenoti. If you require support or have additional feedback, our team is ready to listen. Cheers, The Zenoti Team

CP

Chona P.  
General Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Zenoti for Salons"

September 17, 2021

4.0

Pros

The system has so much features that are useful in monitoring and recording the salon operations.

Cons

We just started using Zenoti yesterday and I still have to get use to the system.

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Chona! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

AO

Alex O.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "3 Year User - overall satisfied"

October 3, 2018

4.0

Pros

All in one place we can manage schedules, inventory, sales, payroll, appointments, discounts, etc. It is very convenient to have the functionality all in one place

Cons

Small bugs seem to be an issue with Supersalon and we typically need tech support to resolve, are unable to troubleshoot ourselves. Software updates also tend to create unintended consequences and we have to get tech support to resolve

Review Source

GG

Greg G.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Incredible Customer Service"

August 25, 2020

3.0

Recently had an issue and was fortunate enough to get \[SENSITIVE CONTENT HIDDEN\] for Technical Support. Incredibly talented individual with a strong customer service talent. Problems will occur. When they do, we would all hope to have \[SENSITIVE CONTENT HIDDEN\] as the guy on the other end of the phone.

Pros

It's a work horse on a daily basis and truly grinds out the business

Cons

Would appreciate improved inventory management capabilities

Review Source

MD

Marsha D.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Super Salon Review"

May 11, 2020

5.0

Usually positive

Pros

The above and beyond assistance \[SENSITIVE CONTENT HIDDEN\] provided us over 8 hours while we had to connect a Substitute cpu that was down

Cons

Lacks many features that are common with software.

Review Source

rC

rachel C.  
owner  
Individual & Family Services  
Used the software for: 2+ years

### "asked to submit "

April 15, 2021

5.0

excellent customer service

Pros

Easy for stylists. customer service is excellant

Cons

appointment steps feel redundant. Checking in multiple family members at same time would be great!!! without reentering the phone number

Review Source

DJ

Denise J.  
Owner  
  
Used the software for:

### "A New Receipt printer"

May 1, 2016

4.0

I have had super salon since it became super salon. A very long time. Had a very old Star printer. As we had to upgrade from windows we kept the old dinosaur printer. And got it to work. Well I decide it was time to purchase a new one before it quit working and purchased another Star. When I called for help in connecting I was warned there could be issue's. We got it to work(this was a a sunday) Monday morning discovered the cash drawer wouldn't open. Called got that fixed. The new printer has a cutter and it didn't work. I called on Tuesday talked to Rafael Blando he tried to get it to work. But then let me know it wasn't compatible with super salon. Told me what kind I needed and also referred me to Jeff for other brands. When we used the cash drawer again it wouldn't open. So I called Super Salon back. Not sure who I talked to then but became very frustrated. He just keep saying I didn't have any virus protection I needed that, he couldn't fix any thing until he did a virus scan. We were busy the salon was open and I just needed the cash drawer to open. So I said I would have to call back. When I called back I asked if there was a way I could talk to the first person who had helped me that morning. That person is Rafael Blando. In less than 5 mins. he had the cash drawer working! He listened. and fixed the problem! He's AWESOME! I am a computer dummy :) They give me anxiety LOL From the first time to the second time it was a very pleasant experience. Thank you Again Mr. Blando. I am exchanging the printer and will call you when I install the right one if we have problems.

Review Source

RH

Russ H.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Customer Support is the Best"

December 7, 2019

5.0

Pros

Customer Support department is available when I need them and is always knowledgeable on the software.

Cons

We've had problems with the appointment book and SalonCheckIn where time slots get double booked.

Review Source

NM

Najia M.  
Software Champion  
Mental Health Care  
Used the software for: 2+ years

### "Zenoti Review "

September 11, 2019

4.0

Pros

it is an easy to use software, you can see all patient details in one page, can be customized according to the company's needs

Cons

zenoti needs to work more on their reports, and import / export data

Review Source

DS

David S.  
Owner  
  
Used the software for: 2+ years

### "I have used supersalon going on thirteen years. Supersalon has gone through many needed changes"

October 13, 2017

4.0

Pros

Access to back office and being able to see almost real time operation numbers. I also appreciate having the ability to lock out certain areas of supersalon to keep unwanted changes from occurring. Security is very important.

Cons

Inventory reports are not helpful and tend to be more complex then necessary. Also when adding in new products it takes several clicks to get through the process.

Review Source

EW

Erica W.  
Salon manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Very happy"

August 26, 2020

5.0

The tech team is always extremely helpful and explains what I need to do in terms I understand.

Pros

It is very user friendly and when I need tech support they are always here to help.

Cons

I do not have any cons at this time.....

Review Source

JK

Jas K.  
Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great Platform for Growing Businesses"

December 29, 2022

4.0

Pros

The support staff is really great at helping and explaining the program

Cons

It is not as integrated as we would like. We are still waiting for more integrations

Review Source

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