# Page 25 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 25 - Is ZENOTI the right Salon solution for you? Explore 1263 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131057/ZENOTI/reviews --- ZENOTI 4.4 (1263) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 8th, 2026 # Page 25 - Reviews of ZENOTI ## Showing most helpful reviews Showing 601-625 of 1263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM AARON M. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "10/10 System for Med Spas" February 23, 2024 5.0 Pros It has all the features I could need for my med spa and it has the capabilities to scale with my business. Cons The loading time is sometime slow and the help articles could be updated. Review Source Response from Soham Inc dba Zenoti February 27, 2024 Hi Aaron, Thanks for the wonderful review! We're honored to have met your needs with our software. Your success is what drives us at Zenoti. If you require support or have additional feedback, our team is ready to listen. Cheers, The Zenoti Team CP Chona P. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Zenoti for Salons" September 17, 2021 4.0 Pros The system has so much features that are useful in monitoring and recording the salon operations. Cons We just started using yesterday and I still have to get use to the system. Review Source Response from Soham Inc dba Zenoti October 28, 2021 Thanks for reviewing us on Capterra Chona! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti! AO Alex O. President Health, Wellness and Fitness Used the software for: 2+ years ### "3 Year User - overall satisfied" October 3, 2018 4.0 Pros All in one place we can manage schedules, inventory, sales, payroll, appointments, discounts, etc. It is very convenient to have the functionality all in one place Cons Small bugs seem to be an issue with Supersalon and we typically need tech support to resolve, are unable to troubleshoot ourselves. Software updates also tend to create unintended consequences and we have to get tech support to resolve Review Source GG Greg G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Incredible Customer Service" August 25, 2020 3.0 Recently had an issue and was fortunate enough to get \[SENSITIVE CONTENT HIDDEN\] for Technical Support. Incredibly talented individual with a strong customer service talent. Problems will occur. When they do, we would all hope to have \[SENSITIVE CONTENT HIDDEN\] as the guy on the other end of the phone. Pros It's a work horse on a daily basis and truly grinds out the business Cons Would appreciate improved inventory management capabilities Review Source MD Marsha D. Owner Consumer Services Used the software for: 2+ years ### "Super Salon Review" May 11, 2020 5.0 Usually positive Pros The above and beyond assistance \[SENSITIVE CONTENT HIDDEN\] provided us over 8 hours while we had to connect a Substitute cpu that was down Cons Lacks many features that are common with software. Review Source rC rachel C. owner Individual & Family Services Used the software for: 2+ years ### "asked to submit " April 15, 2021 5.0 excellent customer service Pros Easy for stylists. customer service is excellant Cons appointment steps feel redundant. Checking in multiple family members at same time would be great!!! without reentering the phone number Review Source DJ Denise J. Owner Used the software for: ### "A New Receipt printer" May 1, 2016 4.0 I have had super salon since it became super salon. A very long time. Had a very old Star printer. As we had to upgrade from windows we kept the old dinosaur printer. And got it to work. Well I decide it was time to purchase a new one before it quit working and purchased another Star. When I called for help in connecting I was warned there could be issue's. We got it to work(this was a a sunday) Monday morning discovered the cash drawer wouldn't open. Called got that fixed. The new printer has a cutter and it didn't work. I called on Tuesday talked to Rafael Blando he tried to get it to work. But then let me know it wasn't compatible with super salon. Told me what kind I needed and also referred me to Jeff for other brands. When we used the cash drawer again it wouldn't open. So I called Super Salon back. Not sure who I talked to then but became very frustrated. He just keep saying I didn't have any virus protection I needed that, he couldn't fix any thing until he did a virus scan. We were busy the salon was open and I just needed the cash drawer to open. So I said I would have to call back. When I called back I asked if there was a way I could talk to the first person who had helped me that morning. That person is Rafael Blando. In less than 5 mins. he had the cash drawer working! He listened. and fixed the problem! He's AWESOME! I am a computer dummy :) They give me anxiety LOL From the first time to the second time it was a very pleasant experience. Thank you Again Mr. Blando. I am exchanging the printer and will call you when I install the right one if we have problems. Review Source RH Russ H. Owner Consumer Services Used the software for: 2+ years ### "Customer Support is the Best" December 7, 2019 5.0 Pros Customer Support department is available when I need them and is always knowledgeable on the software. Cons We've had problems with the appointment book and SalonCheckIn where time slots get double booked. Review Source NM Najia M. Software Champion Mental Health Care Used the software for: 2+ years ### "Zenoti Review " September 11, 2019 4.0 Pros it is an easy to use software, you can see all patient details in one page, can be customized according to the company's needs Cons needs to work more on their reports, and import / export data Review Source DS David S. Owner Used the software for: 2+ years ### "I have used supersalon going on thirteen years. Supersalon has gone through many needed changes" October 13, 2017 4.0 Pros Access to back office and being able to see almost real time operation numbers. I also appreciate having the ability to lock out certain areas of supersalon to keep unwanted changes from occurring. Security is very important. Cons Inventory reports are not helpful and tend to be more complex then necessary. Also when adding in new products it takes several clicks to get through the process. Review Source EW Erica W. Salon manager Health, Wellness and Fitness Used the software for: 2+ years ### "Very happy" August 26, 2020 5.0 The tech team is always extremely helpful and explains what I need to do in terms I understand. Pros It is very user friendly and when I need tech support they are always here to help. Cons I do not have any cons at this time..... Review Source JK Jas K. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Platform for Growing Businesses" December 29, 2022 4.0 Pros The support staff is really great at helping and explaining the program Cons It is not as integrated as we would like. We are still waiting for more integrations Review Source RD Rahul D. General Manager Marketing Health, Wellness and Fitness Used the software for: 2+ years ### "Wonderful Product" December 14, 2018 5.0 Pros We have been using this software from last four years. This software is user friendly & intuitive. All the data & reporting is at one place. Detailed reports can be fetched in no time which helps in creating an effective marketing campaign. Cons Cost of this product is little on a higher side. Review Source Response from Soham Inc dba Zenoti December 21, 2018 Thanks for the positive feedback Rahul. We're glad to hear that our software is making a difference to your business. CC Cathy C. Controller Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable software, easy transition, Great for Multi-locations" October 16, 2017 3.0 Readily information available for multi-location hair salons Pros Up to date information that is readily available any time of day. Customer Service is typically very quick. Cons It's difficult to get customized reports and the report generation takes a long time. At times we've had trouble getting compatible equipment such as receipt printers. The problems worked itself out but longer than we wished. Review Source sS susan S. co-owner Used the software for: 2+ years ### "Esteban Vega" October 23, 2017 5.0 Pros Great Customer Service from Esteban Vegan. He assisted with the transition of credit card processors. Both times he was prepared up front and made the move vey easy. I would recommend him highly. he was very personable too. Cons Availability for phone technical support. At times the wait or wait for a call back is very long. This is difficult for a high traffic business. ....... Review Source KM Kevin M. Owner Retail Used the software for: 2+ years ### "Call Center Very Helpful Today" March 11, 2021 4.0 Call center can be outstanding to terrible depending on who you get. Pros Today's customer service call. I could very easily understand the consultant. Cons Should be easier to learn, not a good customer interface. Review Source VS Vidhan S. Assistant Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Helps us run our Business at Major Airports &Hotels more efficiently" December 5, 2018 4.0 Happy to manage all the data under 1 platform as most of our spas are located at major airports & hotels. Pros Easy to use and fast. No downtime from . We are saving on an average of 2hour's per center per day since we started using all reporting from Zenoti. Helps us improve customer experience & generate additional revenue with help of marketing module. Cons We want faster response from Support Team Review Source JG John G. Sr Financial Analyst Used the software for: 2+ years ### "The SuperSalon system and report functionality are very effective in monitoring salon performance." June 21, 2018 4.0 Pros iOffice includes reports to efficiently monitor every component of your business. Having an experienced support team who is readily available and is a bonus! Cons Like any software advancements and updated need to happen in order to stay current. On the reporting side it would be nice to have more reports available in CSV and readily available to auto-email at set dates/times. Review Source KM Kathy M. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Supersalon" October 12, 2018 3.0 My experience with SuperSalon has not been good. If I had another vender to use, I would. Pros 4 or 5 reports are beneficial. (i.e.: daily sales; salon dashboard, ect) Cons 9 out of 10 times support is terrible. Hold times are extremely long, even on the outage line. If you leave a message no return calls happen. Now and again I do deal with someone, tonight who is a ray of sunshine in the group. Review Source TS Tiffany S. manager Consumer Services Used the software for: 2+ years ### "p.o.s reveiw" June 26, 2019 5.0 Pros easy to learn reliable ,training new employees on supersalon has been a happy experience Cons sometimes the check ins get hard to read when busy because the system needed to be updated Review Source CS Chris S. Salon Manager Retail Used the software for: 2+ years ### "Love it " May 7, 2021 5.0 Pros This software is so easy to use and to training my staff. Creating appointment and making schedules are a breeze. Cons I can’t think of anything that I least like about this product. Review Source KB Kim B. General Manager Retail Used the software for: 2+ years ### "Love this software, so may options and reports. Customer service is top notch!" July 18, 2017 5.0 Daily operations is easily done Pros Ease of use in the back office, being able to do most things from my laptop and not having to be at each individual POS (when having 15 locations) Cons Once in awhile when new versions come out, bugs have to be worked out ( doesn't happen that often). They are a couple glitches when tied into credit card processing but hopefully will be fixed soon! Review Source TG Tara G. Manager Consumer Services Used the software for: 2+ years ### "AMAZING " March 30, 2019 5.0 One of the reps is the only one I will ever work with from now on Pros Reps was the best help. He is the only person I will work with. Cons Any time prior I hated calling supersalon. The reps was the bomb Review Source GB George B. President Sevenlights Venture Corp Consumer Services Used the software for: 2+ years ### "Sought help on our mobile app not working. Julio immediate detected it had been turned off" September 5, 2017 5.0 I get a pretty accurate view of operations and sales. Pros Software is easy to use. Well categorized and tabulated. The learning curve is not very steep and I have found it fairly easy to get my managers using it to analyze their business. Cons We still have a ways to go in terms of charting, graphing and analysis tools. The .csv dump was a good start, but there is still a lot to analyze. Review Source JM Jenny M. Operations Coordinator Cosmetics Used the software for: 2+ years ### "SuperSalon" June 13, 2019 5.0 Very good Pros Ease of use and functionality. Very easy to navigate without much training. Cons Sometimes updates to software cause settings to be turned off with permissions or discounts Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.