# Page 25 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 25 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 25 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 601-625 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RD

Rahul D.  
General Manager Marketing  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Wonderful Product"

December 14, 2018

5.0

Pros

We have been using this software from last four years. This software is user friendly & intuitive. All the data & reporting is at one place. Detailed reports can be fetched in no time which helps in creating an effective marketing campaign.

Cons

Cost of this product is little on a higher side.

Review Source

Response from Zenoti Software

December 21, 2018

Thanks for the positive feedback Rahul. We're glad to hear that our software is making a difference to your business.

CC

Cathy C.  
Controller  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Reliable software, easy transition, Great for Multi-locations"

October 16, 2017

3.0

Readily information available for multi-location hair salons

Pros

Up to date information that is readily available any time of day. Customer Service is typically very quick.

Cons

It's difficult to get customized reports and the report generation takes a long time. At times we've had trouble getting compatible equipment such as receipt printers. The problems worked itself out but longer than we wished.

Review Source

sS

susan S.  
co-owner  
  
Used the software for: 2+ years

### "Esteban Vega"

October 23, 2017

5.0

Pros

Great Customer Service from Esteban Vegan. He assisted with the transition of credit card processors. Both times he was prepared up front and made the move vey easy. I would recommend him highly. he was very personable too.

Cons

Availability for phone technical support. At times the wait or wait for a call back is very long. This is difficult for a high traffic business. .......

Review Source

KM

Kevin M.  
Owner  
Retail  
Used the software for: 2+ years

### "Call Center Very Helpful Today"

March 11, 2021

4.0

Call center can be outstanding to terrible depending on who you get.

Pros

Today's customer service call. I could very easily understand the consultant.

Cons

Should be easier to learn, not a good customer interface.

Review Source

VS

Vidhan S.  
Assistant Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Helps us run our Business at Major Airports &Hotels more efficiently"

December 5, 2018

4.0

Happy to manage all the data under 1 platform as most of our spas are located at major airports & hotels.

Pros

Easy to use and fast. No downtime from Zenoti. We are saving on an average of 2hour's per center per day since we started using all reporting from Zenoti. Helps us improve customer experience & generate additional revenue with help of marketing module.

Cons

We want faster response from Support Team

Review Source

JG

John G.  
Sr Financial Analyst  
  
Used the software for: 2+ years

### "The SuperSalon system and report functionality are very effective in monitoring salon performance."

June 21, 2018

4.0

Pros

iOffice includes reports to efficiently monitor every component of your business. Having an experienced support team who is readily available and is a bonus!

Cons

Like any software advancements and updated need to happen in order to stay current. On the reporting side it would be nice to have more reports available in CSV and readily available to auto-email at set dates/times.

Review Source

KM

Kathy M.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Supersalon"

October 12, 2018

3.0

My experience with SuperSalon has not been good. If I had another vender to use, I would.

Pros

4 or 5 reports are beneficial. (i.e.: daily sales; salon dashboard, ect)

Cons

9 out of 10 times support is terrible. Hold times are extremely long, even on the outage line. If you leave a message no return calls happen. Now and again I do deal with someone, tonight who is a ray of sunshine in the group.

Review Source

TS

Tiffany S.  
manager  
Consumer Services  
Used the software for: 2+ years

### "p.o.s reveiw"

June 26, 2019

5.0

Pros

easy to learn reliable ,training new employees on supersalon has been a happy experience

Cons

sometimes the check ins get hard to read when busy because the system needed to be updated

Review Source

CS

Chris S.  
Salon Manager  
Retail  
Used the software for: 2+ years

### "Love it "

May 7, 2021

5.0

Pros

This software is so easy to use and to training my staff. Creating appointment and making schedules are a breeze.

Cons

I can’t think of anything that I least like about this product.

Review Source

KB

Kim B.  
General Manager  
Retail  
Used the software for: 2+ years

### "Love this software, so may options and reports. Customer service is top notch!"

July 18, 2017

5.0

Daily operations is easily done

Pros

Ease of use in the back office, being able to do most things from my laptop and not having to be at each individual POS (when having 15 locations)

Cons

Once in awhile when new versions come out, bugs have to be worked out ( doesn't happen that often). They are a couple glitches when tied into credit card processing but hopefully will be fixed soon!

Review Source

TG

Tara G.  
Manager  
Consumer Services  
Used the software for: 2+ years

### "AMAZING "

March 30, 2019

5.0

One of the reps is the only one I will ever work with from now on

Pros

Reps was the best help. He is the only person I will work with.

Cons

Any time prior I hated calling supersalon. The reps was the bomb

Review Source

GB

George B.  
President Sevenlights Venture Corp  
Consumer Services  
Used the software for: 2+ years

### "Sought help on our mobile app not working. Julio immediate detected it had been turned off"

September 5, 2017

5.0

I get a pretty accurate view of operations and sales.

Pros

Software is easy to use. Well categorized and tabulated. The learning curve is not very steep and I have found it fairly easy to get my managers using it to analyze their business.

Cons

We still have a ways to go in terms of charting, graphing and analysis tools. The .csv dump was a good start, but there is still a lot to analyze.

Review Source

JM

Jenny M.  
Operations Coordinator  
Cosmetics  
Used the software for: 2+ years

### "SuperSalon"

June 13, 2019

5.0

Very good

Pros

Ease of use and functionality. Very easy to navigate without much training.

Cons

Sometimes updates to software cause settings to be turned off with permissions or discounts

Review Source

SM

Sarah M.  
Marketing Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Zanoti Flexible Software Review"

January 8, 2019

5.0

Good and satisfied with the software

Pros

Alot of functionalities and segmentation can be done. Helps run marketing campaigns effectively

Cons

Could do with updating the face of the software

Review Source

Response from Zenoti Software

January 9, 2019

Thanks for sharing the positive feedback Sarah. We're glad to see you leveraging our marketing features effectively. We're constantly updating our UI to make it more easier and intuitive to use. Hopefully, you'll see the improvement in next few releases.

MM

Maria M.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Quality"

October 7, 2017

5.0

Superlift salon keeps us organized. It helps our business to analyze information so that we have a good understanding of what we sow and who produces and when we need to produce more.

Pros

Customer service for the most part. People mean well and try to be thorough. Some of the functionality is nice.

Cons

Customer service forgetting to call us for a cutover that had been planned ahead of time and confirmed twice.

Review Source

RA

RICHARD A.  
Controller  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Built around years of experience"

October 11, 2019

5.0

Pros

Wealth of reporting tools, easy to download and manipulate, making interface with other software simple.

Cons

Past support was challenging, but they have dramatically improved.

Review Source

BC

Bogdan C.  
Manager  
Consumer Services  
Used the software for: Less than 6 months

### "great service for a small company "

January 20, 2022

5.0

im having a great experience with the system that helps me to easily manage a small business

Pros

the system is easy to use, accessible everywhere, intuitive

Cons

so far i did not find a feature that i like least

Alternatives considered

[Fresha](https://www.capterra.com/p/142138/Shedul-com/)

Reason for choosing ZENOTI

fix costs rather that paying sales commissions

Review Source

Response from Zenoti Software

January 25, 2022

Bogdan, thank you for taking the time to review your experience with Zenoti! We're glad that our software helps you easily manage your small business. It's our top priority to be there for you every step of the way to help you achieve your business goals. We look forward to our continued partnership and please don't hesitate to provide more feedback moving forward!

SS

Samir S.  
CEO  
  
Used the software for: 2+ years

### "The whole offering by Zenoti is wonderful."

May 23, 2017

4.0

Pros

Being a customer-obsessed brand, we get to know customer history in real-time, and then we can recommend the right service based on the data available at a glance.

Cons

Needs heavy internet if the internet is slow billing time increases leading to customer wait time and bad experience.

Review Source

Response from Zenoti Software

June 6, 2017

Dear Samir, Thanks for your encouraging words. We will do our very best to continue to meet your needs.

TM

Tyler M.  
Owner  
Retail  
Used the software for: 2+ years

### "Limited upgrades over the years"

March 27, 2021

3.0

Adequate with limited features

Pros

Ease of use for a multi-chain location but still need more for the price!!

Cons

Escalated issues take far too long 6,9, and sometimes 12 months +

Review Source

tS

tom S.  
CEO  
  
Used the software for: 2+ years

### "i waste so much time on this product and how it fails"

September 13, 2017

3.0

Pros

Touch screen - ease of use for my employees works quite well. When there are no issues, i works quite well.

Cons

simple fixes take hours to do. menu board took hours and hours to actually get to work. It was a horrible experience and i have told other franchisees to avoid it at all costs if they can customer support sometimes just guess at an answer.

Review Source

AN

Ana N.  
Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Thank you zenoti team "

April 20, 2023

5.0

Pros

I’ve been using this software for over 2 years, it’s easy and has everything a salon owner needs to succeed in the industry.

Cons

It’s very complex and sometimes difficult to remember all the functionality of the software, but the support team are always available to help.

Review Source

FM

Farrukh M.  
Owner  
Banking  
Used the software for: 2+ years

### "Tech Support by reps."

June 14, 2019

5.0

At present we a working configuring you software with PAX S300 for credit and debit

Pros

Ease of use and the tech support is very friendly

Cons

None at present so far that I can think of

Review Source

MS

Michael S.  
Roosters Owner  
  
Used the software for: 2+ years

### "The support staff was the best I have worked with in some time. "

January 20, 2018

3.0

Pros

Just want to thank the support staff for helping us during a very difficult time. Our computer died and he worked diligently with us all day long to restore our business operation.

Cons

Many techs are not as helpful or as knowledgeable as the support staff. He worked tirelessly to help us restore our computer and it is now working better than ever.

Review Source

AB

Alli B.  
Area Manager  
Consumer Services  
Used the software for: 1-2 years

### "Supercuts "

April 29, 2019

5.0

Good.

Pros

I like that we can email back and forth instead of always calling.

Cons

Its a little difficult when you have to wait for a call back when your in need of help right way. But it's also better then holding forever. Also there are times when I need immediate help while a guest is waiting and no one answers.

Review Source

SD

Stuart D.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Amazing all in one software, very user friendly!"

March 30, 2021

5.0

From start to finsh when working with the zenoti team, somone is always there to assists us with any problems.

Pros

I love all the features, I don't have to use any outside sources, Zenoti has everything all in one package.

Cons

There are no Cons with this system that we have ran to yet!

Review Source

Response from Zenoti Software

October 28, 2021

Thanks for reviewing us on Capterra Stuart! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

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