# Page 26 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 26 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 26 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 626-650 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JF

Jye F.  
Marketer  
Consumer Services  
Used the software for: 2+ years

### " \[SENSITIVE CONTENT HIDDEN\] Department"

February 14, 2021

5.0

\[SENSITIVE CONTENT HIDDEN\] has the best customer.

Pros

Easy to use and install. Great customer service.

Cons

The app doesn't always transfer to the digital sign.

Reason for choosing ZENOTI

Only choice

Review Source

BR

Bob R.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "\[SENSITIVE CONTENT HIDDEN\] is great!"

March 14, 2020

2.0

Pros

\[SENSITIVE CONTENT HIDDEN\] is an excellent support provider.

Cons

Way too many steps for routine use, check out and the report writing system is horrible.

Review Source

DS

Dawn S.  
Senior Regional Manager  
Consumer Services  
Used the software for: 2+ years

### "Works well"

October 19, 2019

4.0

Pros

We have utilized this software for many years, it seems easy for new stylist to learn.

Cons

Software glitches with permissions has been an ongoing issue

Review Source

cC

chelsea C.  
Salon Manager  
Cosmetics  
Used the software for: 1-2 years

### "Fun times with Arik"

April 2, 2019

5.0

Pros

We had a problem connecting our menu board with our supersalon system. Representative was amazing, funny, nice and fixed everything in a timely manner

Cons

i dont have any complaints with this particular problem because of Representative. I have dealt with other representatives that were horrible before.

Review Source

FS

Farnces S.  
Coowner  
Cosmetics  
Used the software for: 2+ years

### "Love the software."

October 5, 2017

5.0

We are able to schedule, ring out clients, run reports, send out reminders, track inventory and product sales.

Pros

The super salon software is fast, easy, and personal. There are many options to successfully run a salon business.

Cons

The customer support is slow at time and hard to get a hold of during peak hours. When you do get them in the phone they are very helpful.

Review Source

JR

John R.  
owner  
Consumer Services  
Used the software for: 2+ years

### "customer support"

August 30, 2018

5.0

When we contacted support they listened to what the issue was, looked at our system and were able to assist in letting us know what happened and why explained in easy terms. They stayed on the phone as we verified everything was working as expected. It was great to have support help us through this.

Pros

it is user friendly, each new release has great features.

Cons

There really isn't anything that we don't like.

Review Source

LV

Leticia V.  
manager  
Cosmetics  
Used the software for: 2+ years

### "excellent....no where to put hair industry"

December 30, 2020

5.0

great

Pros

easy, friendly customer service very patient.

Cons

There's nothing I like least. Thank you for helping us at such urgent times during operations.

Review Source

SA

Stephanie A.  
Salon manager  
Consumer Services  
Used the software for: 2+ years

### "Brian Lewis "

October 2, 2019

5.0

Very good customer service !!

Pros

It’s has so many functions and easy to learn.

Cons

I cannot think of anything off the top of my head that does not work well.

Review Source

LT

Lynda T.  
Owner  
Cosmetics  
Used the software for: 2+ years

### "Have been using it for 15 years in 4 salons"

October 6, 2017

4.0

saves time and is easy to use

Pros

Its fairly easy at the POS system, however ioffice doesnt always provide what we need . Would like to be able to customize reports from time to time

Cons

There are bugs and at times its cumbersome. Not funtional for our payroll as ours is different. But it still provides the accurate numbers we need to figure it out

Review Source

KJ

Kimberly J.  
Area Manager  
Individual & Family Services  
Used the software for: 1-2 years

### "Supersalon in SmartStyle"

March 31, 2021

5.0

Supersalon makes it easy to keep track of my customers and their information so we can better serve them.

Pros

Very user friendly interface. Everything is easy to find and locate.

Cons

I really don't have a least about the software. It works pretty well and if I do have issues then customer service has always been able to help.

Review Source

HH

Heather H.  
salon manager  
Consumer Services  
Used the software for: 2+ years

### "Customer Support"

December 30, 2020

5.0

Pros

\[SENSITIVE CONTENT HIDDEN\] helped me with a technical issue. He went above and beyond.

Cons

I do not have any issues with this software.

Review Source

LE

LaVersa E.  
Zone Manager  
Consumer Services  
Used the software for: 2+ years

### "N/A"

November 5, 2019

5.0

Ian Wong has been great support getting our systems up and running

Pros

Easy to use.

Cons

Hard to get help when needed

Review Source

CS

Celina S.  
Manager  
Accounting  
Used the software for: 2+ years

### "Very helpful"

August 27, 2018

5.0

Pros

Am using this software almost 5 yrs now and they make it so easy to store all database. I simply love this software

Cons

Wish there's closing appointment option in mobile app

Review Source

Response from Zenoti Software

September 3, 2018

Thanks for the positive feedback Celina! As you pointed out, we don't currently support closing of an appointment from Zenoti mobile in your region. I'll share your feedback with our product team.

SF

Stephanie F.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New user"

December 15, 2020

5.0

Having everything in one place has been huge for us.

Pros

What we love most about Zenoti is that we are able to go to one place for reports, tracking, appointments, referrals, texting, and more. The implementation team walks you through step by step and are very responsive to questions that come up. Top notch team!

Cons

We are still learning the system, and as we go we see where we could improve on certain visual aspects of the system, it's been very informative as we navigate.

Review Source

Response from Zenoti Software

March 11, 2021

Thanks for reviewing us on Capterra Stephanie! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

NM

Nikki M.  
Salon stylist  
Cosmetics  
Used the software for: 2+ years

### "Best customer service "

October 29, 2020

5.0

Amazing

Pros

Easy to use, customer service is always above and beyond. Thank you super salon

Cons

None I love the user friendly software.

Review Source

mC

margaret C.  
General Manager  
Cosmetics  
Used the software for: 2+ years

### "Customer service review "

September 16, 2019

5.0

Pros

Ease and accessibility. Professional response

Cons

Our support with this issue was phenomenal. However it is not always this prompt

Review Source

DD

Debbi D.  
Owner  
  
Used the software for: 2+ years

### "Could not get into IOffice."

March 22, 2018

3.0

Pros

Turned out to be a more complex problem then I could solve. One of the customer rep helped a great deal. Old passwords stored by Super Salon would not allow me to get into the system.

Cons

Instability - updates take out settings - and then when we have that straightened out - new updates and settings gone. Instability.

Review Source

ER

Erica R.  
COO  
Medical Practice  
Used the software for: Less than 6 months

### "Review of Zenoti"

December 15, 2023

4.0

Pros

How it is able to track inventory and let me know when i need to order more.

Cons

all the excel spreadsheets that have to be filled out and sent in. It would have been helpful if they had some done that we could edit to our products and services.

Review Source

JP

JUDITH P.  
owner  
  
Used the software for: 2+ years

### "As an absentee owner I did not have daily experience working on it , just ioffice."

June 5, 2018

4.0

Besides daily function the ability to run reports and make informed decisions.

Pros

the ability to review and control from out of state. When I had a problem the tech support was very responsive and patient.

Cons

There were things that came up on site and the employees had to call support. Sometimes there were delays in operations for them.

Review Source

BM

Babu M.  
Owner  
Cosmetics  
Used the software for: 2+ years

### "Easy to use POS"

August 23, 2019

5.0

Pros

Ease of use and able to restrict various sections of the system

Cons

Still need to improve on reporting for multi store sales

Review Source

JB

Jessica B.  
Stylist  
Cosmetics  
Used the software for: 1-2 years

### "Rep helped us get our inventory in order. We had some codes missing and with a little training."

July 13, 2018

4.0

This software allows us to easily contact our customers and vice versa. It allows us to take any kind of payment and and has great features for marketing.

Pros

Well we like the fact that our customers can easily make an appointment with us with the online checkin feature. We also like the email and sms feature which allows us to easily contact and retain or customers

Cons

We have random issues, not a big deal, but we honestly have no big issues. We think this is a great software, the best POS I have used.

Review Source

Becky G.  
Franchise Owner - Hawaii  
Consumer Services  
Used the software for: Less than 6 months

### "18/8 Fine Men’s Salons-Honolulu"

August 14, 2018

5.0

Pros

The software is extremely robust. The scope of reports and ability is great. I also find the online help and the live chat to be very thorough and responsive. We are also using their smart marketing to better target clients with relevant promotions.

Cons

new system for us so takes time to learn.

Review Source

Response from Zenoti Software

August 18, 2018

Hi Becky, we are glad to hear that Zenoti is helping you target your clients better. Thanks for sharing your experience.

iB

ilir B.  
manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Zenoti System Review"

December 8, 2022

4.0

Pros

online booking, auto checkins with guests

Cons

data migration, and learning curve from other system used

Review Source

JS

Jeff S.  
CEO/Owner  
  
Used the software for: 2+ years

### "Tech did very nice job of addressing issue and took care of situation quickly and professionally."

September 21, 2017

4.0

Pros

It provides a wide range of functions both through POS and back office. Support is outstanding and always able to address issues.

Cons

That it does not allow a wider range of credit card processors that provide more customer friendly services. TSYS. We have had nothing but problems since having to make the change.

Review Source

mC

michael C.  
owner  
  
Used the software for: 2+ years

### "it works well for what we need it for and the updates continuously improve."

October 13, 2017

5.0

Pros

i like the fact that the screens for entering and checking out customers are simple and easy to use. i also like the remote access to the salon.

Cons

there are too many reports that seem like they do the same thing. also the discounts should have a button for all discounts, active discounts and expired discounts.

Review Source

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