# Page 3 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ZENOTI the right Salon solution for you? Explore 1261 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131057/ZENOTI/reviews --- ZENOTI 4.4 (1261) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Page 3 - Reviews of ZENOTI ## Showing most helpful reviews Showing 51-75 of 1261 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KD Kelsey D. Operations Manager Mental Health Care Used the software for: 2+ years ### "Wondering about Zenoti- answer is YES!" July 17, 2025 5.0 Fast, Friendly, and efficient the whole team has been a blast to work with, any updates I need are completed quickly, and that its explained so I can change later. Education about your software is important to them. Pros The ease of the software, the AI , and the all in one place, from scheduling, marketing, phone call, texts, reports, and payroll. Cons That I can not be super custom to my particular business, and that they don't have Chiropractic Yet, but once they do we are excited. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ZENOTI Through approach with us and interviewed us as much as we interviewed them to make sure it was a good fit. Review Source JB Jonathan B. Director Medical Practice Used the software for: Less than 6 months ### "More capabilities" June 25, 2025 5.0 Pros We recently transitioned from Square to , as our medispa required a more robust and comprehensive platform to support our growing needs. While the transition to a system as powerful as Zenoti can be complex, our experience was made significantly smoother thanks to Puru. He was incredibly patient, thorough in his explanations, and went above and beyond to ensure our team was fully prepared to go live. His support made a potentially overwhelming process much more manageable and gave us confidence moving forward with the platform. We're excited about the capabilities Zenoti brings to our clinic and grateful for the guidance we received during this important change. Cons What we liked less was the complexity of the program at first—it was a significant adjustment coming from Square. is a much more advanced system, and it took some time for our team to adapt. However, this adaptation period also highlighted just how powerful the platform truly is. With the right training and support, especially for our providers, we’ve come to appreciate the depth and flexibility Zenoti offers. It’s clear that this system will equip us with the tools we need to operate efficiently and grow our medispa practice. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Needed more options when it comes to medical charting. Review Source rL rachel L. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Powerful system with excellent support" May 14, 2026 5.0 Overall, my experience is positive, everything is professional, and platform offers many useful features once you get familiar with the system Pros The customer service has been excellent. The onboarding and setup support team were very helpful and patience throughout the whole process whenever we had questions or needed assistance, the support team was quickly to help made the transition much smoother. Cons The system can feel a little complex at first, and there are many features and tests to learn. It takes some time to fully understand and navigate everything efficiently. Review Source EC Eric C. Owner Cosmetics Used the software for: 6-12 months ### "The best app for Salon and Spa. Demure Head Spa" December 3, 2025 5.0 The experience is great for whoever can learn and grow their business. You have to have patience to learn and use . Pros I like the Online booking and appointment management the most because it’s convenient for customers. Cons I would love the app running faster like Mangomint. The app should have a simplifier version for smaller salon. Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) For multi locations and growing to franchise. Review Source CP Charlene P. Salon Coordinator Retail Used the software for: Less than 6 months ### "Excellent software and the best tech team around!" April 15, 2025 5.0 Entirely positive! The tech team is the best and was able to help put out any inevitable fires that came up during onboarding. Highly recommend! Pros The onboarding tech team far exceeded expectations! Top notch! Incredibly knowledgeable, patient, helpful, and quick. Migration of data was seamless and the tech team walked us through everything while staying with us the first couple of weeks to answer questions or help solve problems. Couldn't be more pleased! Cons No dislikes at all! The learning curve can be a beast to navigate but with their 24/7 tech support, live webinars, and education videos it doesn't take long to become proficient! Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing ZENOTI Features available: our own app, integrated communication, updated payment system Switched from [Inspire](https://www.capterra.com/p/195805/STX-Software/) Cost increase and limited features with Inspire. Review Source SS Star S. Co-Owner Retail Used the software for: 2+ years ### "Zenoti Review" February 8, 2025 4.0 has been great! My partner and I have had several booking systems and Zenoti, by far is superior in terms of technology, features, reporting, assistance, etc... In addition, we have a direct point of contact Sargam Panwar, who has been beyond outstanding in the assistance that she has provided! Pros can almost 100% be configured to my business needs. Cons There are some features that would be helpful for my business that aren't available (yet). Such as Matinee pricing. The response time for a live agent through the chat box can sometimes be long. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Cost/Fees and customer service issues is why we left Review Source JF Jessica F. Office manager Medical Practice Used the software for: 1-2 years ### "Zenoti review" May 30, 2025 5.0 My overall experience has been great. If i need help or have concerns they have a very user friendly chat feature that helps send directions on step by step to fix or change things that you may need. Pros My account manager \[sensitive content hidden\] is always ready to help me figure things out even if he doesnt have an answer immediately, he follows up with me and supports me and the business with whatever we may need. I recommend Cons Sometimes sending links for self services is difficult to navigate. Some of the step by step broke down directions are hard to follow but if i ask additional questions i usually get answers quickly Review Source MP Matt P. Owner Medical Practice Used the software for: Less than 6 months ### "Top Notch EMR/Scheduling System" August 28, 2025 5.0 Great. \[sensitive content hidden\] have been so helpful and patient with us as we learn the system and get it up and going. Pros The migration of our data and files has been quite the undertaking switching over to with having over 11,000 guest profiles. Zenoti's migration implementation team made the experience great though. They really go above and beyond to help you transition. Especially helpful was \[sensitive content hidden\] as he spent countless hours walking me through how to use the system. He was amazing. The system is much more thorough and well thought out than our old Vagaro system (which was horrible by the way). We are very happy with our decision to switch over. Cons As of now we have seen no cons with the system or how to navigate around it. It seems relatively easy. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Numerous reasons. It was a total mess. Nothing ever worked. Review Source MC Michelle C. Assistant Salon manager Consumer Services Used the software for: Less than 6 months ### "Advanced technology vs user friendly " January 19, 2025 3.0 My overall experience so far with Zanotti has been that it’s complicated to do some things that are supposed to be more simple and that it’s been a struggle for my team and myself to learn and to adapt to. overall, this has been the most difficult program I have had to retrain and learn from scratch to do task that I’ve been doing for almost 17 years at this job. But the features that I do like are advanced and helpful. I just wish some of the simpler tasks that I’m used to doing and one of the main tasks we do at our front desk and guest services- booking appointments was more user-friendly and easier to navigate Pros What I like most is the POS system. Credit card is fast to connect for the guest and storing a card on file is convenient that they can use the reader and tap their card themselves. As I am used to having a convenient that they can use the reader and tap their card themselves. As I am used to having a hand key that information for every guest so I can appreciate that. also that you can message on eazy connect directly to a client from in their profile. I also like the reopen an invoice feature for errors to be corrected or adding product on for an artist, etc. for commission. opening and starting the day on the register is a breeze like no other since you don’t really even have to do anything you just turn the program on and the team loves that. Cons I absolutely am not a fan of booking appointments on especially rebooking a guest from their invoice. I find a lot of the features with booking to be not very user-friendly. I don’t like that The invoice goes away after I try to book an appointment and it’s not a simple thing to go back to when you need to pull up that guest invoice again. there are also a number of things that I do not like about with ringing up products on a ticket/invoice and that I have to re-enter the stylist initials over and over again. Also adding discounts are not simplified and can be tricky. And closing the register could be a little bit more seamless, and I really wish they would add coin rolls on the cash counts. As now we have to manually add coins from our coin rolls in with our accounts which I am not thrilled with. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) To access more of the features that we were not able to before. But it has been more of a struggle than anything else. Almost 3 months and on the program and the team and I are still struggling. Review Source EA Elie A. Partner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Implementation team Primarily \[sensitive content hidden\], great Xperience" November 18, 2025 5.0 \[sensitive content hidden\] made switching from PatientNow to a seamless experience and provided great support after cutover Pros Implementation team, primarily \[sensitive content hidden\] provided an excellent customer service experience. Moving all the data and users, and ongoing training and resolving issues is right on time. Cons Have not experienced any negatives yet. Of course, like every new system has its challenges , the implementation team has addressed them all. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Staff did not like the product. issues with service to product association Review Source CW Carissa W. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "So Very Worth it!" January 15, 2025 5.0 So far my experience with has been fantastic. This system has all the bells and whistles! If you want to take your business to the next level - Zenoti would be the best way to go! Zenoti has so many moving parts so be patient with learning all the pieces. It takes time to learn it all. It will be worth it! The technology is light years beyond so many of the other systems I researched. I am very happy I went with them. Pros The staff support has been top notch! \[sensitive content hidden\] has been so amazing! He has gone above and beyond to help me figure this system out. Patience of a saint! This is the most advanced scheduling system I found for my growing business. I know it will help my keep business growing but at a much faster rate because of the ease and user friendliness for our clients. Cons It is a pretty advanced system so it takes time to learn it all. There is lots to learn! I am not techie by any means and I am getting the hang of it. Create the time to learn all the amazing things this system offers. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing ZENOTI is top notch! Growing with our business. Support has been great! Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Podium](https://www.capterra.com/p/164285/Podium/) We needed a scheduling system that would grow with us - having an all in one system really helps streamline our processes. Review Source AM Angel M. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easiest program to use with all the benefits " December 23, 2024 5.0 I really appreciate the time and PATIENCE (especially \[sensitive content hidden\]), \[sensitive content hidden\] had with me. I went into something I had no idea what I was doing. \[sensitive content hidden\] basically held my hand the entire time, even had a call with me for an hour on her day off just so I could understand and make some changes to the program. I do want to mention \[sensitive content hidden\]….she is the reason I chose to begin with. She is such a kind, professional and beautiful human. Most corporations forget the human touch. This company did not in all aspects. When I was frustrated (my own issues) the team at zenoti was right there to explain, or, find a work around. Responses to emails were always timely. Thank you Zenoti Team! Pros There are so many different programs available. is one of those programs that is very user friendly and almost usable without too much training. It just makes sense how it’s set up Cons Not really any cons. Formatting forms was difficulty just because I had never done it before Alternatives considered [Medisoft](https://www.capterra.com/p/266691/Medisoft/) Reason for choosing ZENOTI I used before and it was super easy to understand Review Source DH Doug H. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Zenoti Go-Live Implementation" June 13, 2025 5.0 Very thankful for the hands on help. Just went live two weeks ago, so far so good. Liking the interface and record keeping. Pros The onboarding team was excellent...\[sensitive content hidden\] was very patient with me and met with me 2-3 times per week. He was instrumental in our successful launch. The system is very robust and allows us to see every aspect of our business in one place. Cons The text credits add up fast and are expensive. Emailing records to guests could be simplified. University could be improved with better search function to find content within lesson videos. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing ZENOTI More robust, and recommended by our InMode rep and another medusa owner Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Hard to get training and product offering information from Aesthetics Pro Review Source SC Sarah C. Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Outstanding Booking Management System" June 27, 2025 4.0 As someone who's worked in Marketing for sometime, across many different booking platforms, I can attest to 's outstanding capabilities as a business and booking management software that streamlines everything... and also includes advanced marketing capabilities. We especially love the advanced marketing campaigns and target segmenting, and the advancements into AI has helped business and marketing operations immensely. Pros Really like the advanced target segmenting, automated marketing capabilities and advanced reporting. The system is very detailed and advanced from a booking and business management standpoint. Cons The leads capturing and tracking from any third party i.e. Meta ads isn't where it should be yet. But it will be improved in future updates. Review Source KP Kelly P. Manager Medical Practice Used the software for: Less than 6 months ### "Great Customer Service" April 14, 2026 4.0 Pros Our customer service rep \[sensitive content hidden\] was very helpful and receptive to all of our questions and inquiries (which were a lot). Happy to be able to implement online booking when we're settled. Cons Sometimes it was difficult to understand things like terminology. I wish the data transfer process was smoother...but that is also on part of the EMR system we are leaving. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) hoping for easier emr system with more data reports Review Source ED Erin D. Operations Cosmetics Used the software for: 6-12 months ### "Wonderful team and program " May 28, 2025 5.0 The support team are super helpful, there is always a solution to a problem and the program has endless opportunities to help with business growth. Pros has endless features and is so highly customisable to fit each clinics needs. Communication channels are great too. Cons The reporting can be a little restrictive at times despite how customisable they are. Can be a little overengeneered. Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing ZENOTI more features and better suited to the business Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) We had outgrown the features and needed more from our CRM Review Source pN patricia N. Owner Consumer Services Used the software for: Less than 6 months ### "Love the support" May 22, 2025 5.0 My overall experience is that I am so happy I I switched to . It definitely was a learning curve, but the support I received made the transition super easy. The staff is so nice and very helpful with any issue I’ve had. Pros I love the ability to custom tailor my needs for my business. And I love the support I received from \[sensitive content hidden\] Cons It’s very clicky. Adding things is kind of a pain because you have to do it one by one instead of being able to both add. For example, I would love to be able to add add-ons to multiple services at one time instead of having to go through each individual service. I feel like the ability to search for educational videos I need in the platform is not easy for example I wanted to search add-ons when I typed it in the search bar nothing came up. So I had to go through all of the educational videos one by one to find the video I needed. It is definitely not super user-friendly. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Vagaro’s capabilities went downhill and it got really glitchy and we were unable to get clients to book online because it was not user-friendly Review Source VR Verified Reviewer Owner Medical Practice Used the software for: 1-2 years ### "Good Offering for MedSpas" October 29, 2025 5.0 Pros Good support team and functionality. API connections are vast and custom workflows exist. Would recommend. Cons Can be slightly costly for a smaller clinic. Sometimes the platform can glitch since you are handling a CRM and POS under one platfomr Review Source JP Jakob P. Business Systems Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great clinic software" March 23, 2025 5.0 Over the years that I have used they have gone from strength to strength in terms of their offering as a platform, always open to feedback and their support team are always a great help. Pros has been great for running our all our activity within our clinics, the most beneficial part though would be the seamless experience between clinicians using tablets and computers to complete digital forms and notes. Cons There are the occasional limitations on what we can do be most of the time they can be worked around or another solution found with the help of their support team. Review Source YL Yeliz L. Manager Retail Used the software for: 2+ years ### "Zenoti for cosmetic clinics." May 29, 2025 5.0 Once everything is set up works very well and makes both booking appointments easy for both staff members and for customers. Pros I love how customers can book services and consultations from home. A great all in one platform for bookings, inventory management and reporting. Cons Complex interface: Because offers a wide range of features, new users (especially smaller teams) may find it overwhelming at first. Training is needed at the start. Review Source HC Hugo C. Business Manager Consumer Services Used the software for: Less than 6 months ### "Overall a great experience " May 8, 2025 5.0 Overall, it was a great experience with Zenot, the platform is robust, and the support team was always helpful. Pros What I liked most about was the combination of a supportive team members like \[sensitive content hidden\], and the wide range of powerful features it offers. Cons The most challenging part was the onboarding process, which involved completing a large number of individual forms (excel sheets) each of them quite time-consuming. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing ZENOTI Range of offerings combined with pricing. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) We made the switch because Tebra felt too clinical and lacked essential tools we needed, such as tip reporting and commission breakdowns, among others. Review Source HG Hien G. Owner esthetician Cosmetics Used the software for: Less than 6 months ### "Hien’s Review " April 16, 2025 5.0 It’s been incredible. The sales team and the it team have been so supportive. The questions I have are answered so promptly Pros The ease of the transition from our previous platform to this one, the sales team and the support team was incredible. Cons So far there is nothing that I havent liked. There is a lot to learn as many features were not included on our last platform. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ZENOTI The ease and the customization of this software. Switched from [Salon / Spa Account Manager](https://www.capterra.com/p/9199/Salon-Spa-Account-Manager/) Milano was having alot of security issues and their support staff was slow in getting back to us. Review Source SF Susanna F. CEO Medical Practice Used the software for: 1-2 years ### "Strong Start for MedSpa" May 12, 2025 5.0 I like because it is a comprehensive platform with strong functions and aesthetic needs. I need it everyday for management. Zenoti's team are very supportive and also working on problem-solving. Pros is a comprehensive and powerful platform for business and operational use. It has incredible details that can be set up tailoring to our preferences. The functions are actually beyond our expectation. Cons We are still working on how to sort out the cash collection by employee every day or within a period of time. Review Source TK Tianna K. HAirdresser Retail Used the software for: Less than 6 months ### "Enjoying Zenoti so far!" April 2, 2025 4.0 So far so good, wonderful support and always willing to walk us through issues Pros The integration and the way that it keeps you informed within the salon practices and also supports the success of the salon Cons Sometimes seems like there could be an easier way to do things, like sending tip selection to the terminal from the POS when using card on file. Alternatives considered [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Reason for choosing ZENOTI Because it was more integrated and had more features. Switched from [Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) More integration, and wanted to increase revenue Review Source TP Tiana P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Local Body Bar LOVES Zenoti!" April 8, 2025 5.0 Our team for onboarding was fantastic. We are very comfortable with the system thanks to \[sensitive content hidden\] for getting us prepared and answering any questions we have had along the way. Pros We can take care of almost all of our business needs in one place. Our providers have a user friendly app and we are able to customize so much to fit our business! Cons I do wish we could set up time frames for certain services to be bookable for specific dates. Such as an "August special" bookable ahead of time but only for 10th-17th for example. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing ZENOTI Other products did NOT offer all in one services that does. Reports, employee time cards, appointment reminders, etc; Zenoti was the only option to check all of our misc. boxes Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.