--- title: "Page 3 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is ZENOTI the right Salon solution for you? Explore 1300 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131057/ZENOTI/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- ZENOTI 4.5 (1301) [View alternatives](https://www.capterra.com/p/131057/ZENOTI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 3 - Reviews of ZENOTI ## Showing most helpful reviews Showing 51-75 of 1301 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aubrey N. Office Manager Used the software for: 3-5 years ### "Easy-to-Use System with Helpful Support and Some Reporting Issues" July 6, 2026 4.0 Overall, my experience with ZENOTI has been good. The system is easy to use, especially for scheduling and checkout, which are very smooth and efficient. We did face some challenges during onboarding due to the amount of setup required, and there were a few issues during that process. While there are many reporting options available, we have noticed some discrepancies in the data from time to time. The support team has been helpful and responsive when issues arise. Pros Scheduling is very user-friendly, and the checkout process is simple and efficient. The support team has also been helpful and responsive when we’ve needed assistance. Cons We had a lot to onboard initially, and there were some issues during that process. The system offers a large number of reports to choose from, though we have experienced some discrepancies in the data. Review Source R Reviewer Business Operations Used the software for: Less than 1 year ### "I highly recommend Zenoti for anyone looking for an EMR system that is with the times, user-friendly and robust." February 11, 2026 5.0 I highly recommend Zenoti for anyone looking for an EMR system that is with the times, user-friendly and robust. Pros Working with the Zenoti has been a really great experience! They have been flexible with their time throughout the setup process and how to we were able to work through our launch--during a busy holiday season! Our Implementation manager was great and helped us work through the data with a fine tooth comb as we transitioned from our old system. Cons Some constructive feedback is that it would be helpful if Zenoti's team allowed for more time with the implementation team once launching. After go-live, they offer a 2-week window with daily check-ins and standby access with the implementation manager. It took some time using the new system to identify areas that required more attention or development. But what I would say is that while their structure may not be setup for the additional support, my Implementation manager \[sensitive content hidden\] made/continues to make the effort to stay connected and follow through on open items. Review Source R Reviewer Owner, Nurse Practitioner Used the software for: Less than 1 year ### "Onboarding with Zenoti EMR" April 14, 2026 5.0 Stressful but the team were so helpful it became manageable. Weekly calls to go over all our questions and fill gaps in understanding system. Now enjoying how well we can manage packages and membership sales, we have our chart forms nailed down and can make changes with ease as needed. Liking alot that leads coming in through website sts firecylg integrated into zenoth. Easy also to message patients directly in the system Pros The onboarding team ( \[sensitive content hidden\]) were all so patient and helpful as I navigated my way through sending my forms and services etc and learning how to use the system. Happily surprised how much of patient chart notes snd photos from prior EMR were brought over to Zenoti Cons Its very robust and required many hours and late nights getting set up and learning the system. Felt very overwhelmed during onboarding and the early months using Zenoti Review Source Shannon W. Human Resources, Operations Manager, Marketing Manager Used the software for: Less than 1 year ### "Two Weeks into Live Experience - Great so far!" September 8, 2026 5.0 We are only in our second week of being live with Zenoti. The onboarding/implementations team has been really great to work with - knowledgeable, professional, courteous, and responsive to any issues, our concerns, and our requests for future feature development. They have worked really hard to resolve issue as they arise. Pros I love that Zenoti is an all-in-one platform for booking, communicating, and managing our business, employees, and guests. I love the AI capabilities as well. Cons A few features were easier to manage in our previous software - 1) Aveda specific reports are not as streamlined in Zenoti. 2)Guests and employees are managed at Center level. We would prefer to manage these at organization level. Review Source R Reviewer Massage Therapist Used the software for: Less than 1 year ### "Zenoti seems to talk the talk but doesn't actually walk the walk. " October 23, 2025 3.0 Overall it seems like Zenoti "should" be a great platform. It has tons of bells and whistles that would make it an ideal platform and I'm sure it has far more capability beyond the pretty basic level of use that my role utilizes it for. However, I personally would be a bit hesitant to recommend it and would likely not use it myself if I ran a full service spa. With as glitchy and unpredictable even the basic functions seem to be I would be nervous to even try utilizing some of the more complex features. Pros I've used Zenoti for a couple months at the spa where I work. It's nice to be able to use the desktop version when at work and still be able to see my client schedule and client forms on the mobile app from home. There are also a lot of features that make it clear and easy to use, and to customize different codes or icons so that with just a quick glance I can see if I client is new, is an existing member, and some of the specifics for their service booking. Cons There seems to be some issues with integration between the desktop version and the mobile version. When at the spa on the desktop which is hard wired to internal servers within the location, on sporadically for random clients I'm not able to load the profile information, yet for the same client/appointent I am able to open it from a mobile device that is on the same server wifi. The GM has reviewed all of the permission settings as well as contacted our customer support and there doesn't seem to be a consistent reason or "fix". Additionally the mobile app is really glitchy both from my home wifi and on the spa wifi connection. The screen windows sometimes come up out of view, for example when opening my client schedule for the day only 1/4 of the schedule "window" is viewable to the far right of my screen and the rest is cut off with no ability to scroll or swipe over. Usually after I switch calendar/schedule layout views a couple times then it will come up like it's supposed to. Also, the mobile app takes a really long time to process when trying to open client profiles and forms which is very frustrating when on a tight client schedule. Review Source LC Lynn C. Director Used the software for: Less than 1 year ### "Zenoti system " March 19, 2026 4.0 Overall, wonderful. I had a great onboarding team who listened to all my needs and wants as well as training. Pros Appointment management, support, and all systems in one place. The onboarding team was very attentive, friendly staff who worked hard to make my transition easier Cons Multi-functionality, yes, it is great to have multiple ways to do things, but it can be confusing when you start out. Review Source R Reviewer Co-owner Used the software for: Less than 1 year ### "Namaste MBS Spa Review" July 16, 2026 5.0 Due to the assistance of \[sensitive content hidden\] we were able to go from day one to the launch date with a little hard work and team effort. Pros The onboarding team was amazing, and they assisted us in every step of the process. The system is easy to use once you have a clear understanding of the system. The new system allows for business growth and expansion into new markets. The Zenoti system gives our clients a quick as easy option for online booking. The management of patient data is easy to access and process new information. Cons The Onboarding is lengthy and has many steps. The amount of time and effort that was needed to transfer the data from one system to Zenoti was difficult. Review Source Info P. Manager Used the software for: 1-3 years ### "Zenoti Review " July 16, 2026 5.0 It has been great in terms of the support we have gotten whenever we needed something. We have had a great experience with our Customer Success Manager as well. Pros The customer support, appointment management/scheduling, online booking/business app, patient management and charting, and reporting/inventory. Cons Sometimes it can be a little hard to troubleshoot the issue with something because it can be a little confusing if you are not super tech-savvy. Review Source LUNA G. Owner Used the software for: Less than 1 year ### "Excellent data, onboarding takes effort" January 6, 2026 5.0 Overall, our experience has been good. The system was challenging to adjust to in the beginning, but once we learned it, it became more manageable. The data analysis and reporting are a major benefit, and it’s helped us run the business with more insight and structure. \[sensitive content hidden\] has been great with the onboarding process Pros Zenoti has strong reporting and data analysis tools that make it easier to track performance, sales trends, and team/service metrics. Once set up, it helps us make better decisions because the numbers are clear and detailed Cons The biggest downside was the learning curve. Coming from our previous software, Zenoti felt tricky at first and took time to understand. Some workflows feel less intuitive, and it required extra training before our team felt fully comfortable Review Source R Reviewer Practice Manager Used the software for: Less than 1 year ### "Zenoti For the Win" September 24, 2025 5.0 "Our overall experience with Zenoti has been positive. As with any robust software platform, there’s a learning curve—especially when first getting started or implementing new features. At times, the system can feel a bit overwhelming or unintuitive, which made onboarding a bit challenging. That said, the quality of customer support has made all the difference. \[sensitive content hidden\], in particular, has been incredibly helpful, patient, and knowledgeable. He’s made it much easier to troubleshoot issues, understand the platform, and feel confident using it. We truly appreciate the responsiveness and clarity of the support team, which has helped turn potential frustrations into manageable solutions. Pros "What we like most about Zenoti is how seamlessly it supports our patient experience—from customizable online forms to robust patient management tools. The platform is intuitive and easy to navigate, which makes daily operations much more efficient. Customer support has also been exceptional; any time we’ve had questions or needed help, the team (especially \[sensitive content hidden\]) has been quick to respond and incredibly helpful. Overall, Zenoti has made it easier to stay organized, deliver consistent service, and keep both our team and clients happy. Cons Learning a new software was challenging at times, especially when navigating unfamiliar features or workflows. However, \[sensitive content hidden\], in particular, has been incredibly helpful and patient, making the process of resolving issues and understanding the system much smoother and less overwhelming. Review Source Madison G. Operations Manager Used the software for: Less than 1 year ### "Zenoti Onboarding with \[sensitive content hidden\] - A+ Service " July 7, 2026 5.0 Overall, I was extremely happy with onboarding Zenoti for our practice. The onboarding team was fast and efficient. Zenoti for Medspa use has been great and allowed us to basically go paperless. Online booking is easy and efficient. Pros Customer support with \[sensitive content hidden\] and her team was fantastic. She was not only efficient, but did things in a timely manor. Cons I wouldnt have said there are any "cons" but onboarding can be a bit rough at times. Allow your team extra time to look over the system before going live. Review Source Karli I. Marketing Used the software for: 1-3 years ### "Zenoti has been a great addition to our business" July 28, 2026 5.0 Overall, I have had a great experience with Zenoti. The reps have always been helpful and navigating Zenoti overall has always been easy. Pros That it is constantly updating and including new features to keep up with the industry overall. Vic with Zenoti has always been so helpful. Cons I cannot think of anything that I least like about Zenoti. Every time I need something fixed or changed that find a way to make it happen. Review Source Michelle L. Location Director of operations Used the software for: Less than 1 year ### "Seemless transition With Zenoti" July 23, 2026 5.0 The overall experience was wonderful! From day one and still now, \[sensitive content hidden\] has been a saving grace! Never could have done this without him! The whole team is awesome and a pleasure to work with! Pros The team that we worked with has mad this transition seamless. \[sensitive content hidden\] was there every step of the way! Every time we had a question it was answered immediately. It was a pleasure working with the Zenoti team! Cons It is definitely a learning curve and some features could be a little more user friendly. There are some features that would make using the system easier Review Source R Reviewer Director of Operations Used the software for: 1-3 years ### "Zenoti Review " November 20, 2025 1.0 I would not recommend this product. It needs to have more advanced options and be able to evolve with an ever changing Aesthetic environment. Pros Scheduling was pretty user friendly and there’s a price check option to save time when a patient needs a quick check out or has an inquiry. Cons Turnaround time to have issues resolved takes days at times. No customer service readily available unless you use the chat bot but even then not too helpful. Review Source VR Verified Reviewer CEO and Provider Used the software for: 1-3 years ### "All-in-One platform" December 2, 2025 5.0 The navigation may feel challenging at first if you’re not very tech-savvy, but once you get used to it, it becomes easy and enjoyable to use! Pros All-in-one solution! Our CSM, \[sensitive content hidden\], has truly set our business up for success. He’s incredibly responsive and always keeps us on track. There are plenty of perks, and while there’s a good amount of computer work, the level of customization makes it all worthwhile! Cons Navigation can be a challenge if you are not computer-savvy, but once you get the hang of it, it's great! Review Source R Reviewer office manager Used the software for: Less than 1 year ### "Great customer service" January 22, 2026 5.0 Customer service for new company using zenoti was great. We had daily meetings and then weekly meetings Pros Appt. managagment, value for money, very easy to use. Customer support was wonderful. We were able to set up daily zoom meetings to get help. Cons n/a no complaints we have not had any issues with zenoti. It is always difficult to use a new system but this is very user friendly Review Source R Reviewer Office manager Used the software for: Less than 1 year ### "Helpful tool once you get used to it. " August 5, 2026 4.0 Overall, I would say that Zenoti is going to help the practice once staff gets used to it. Patience is needed with getting used to a new system. Pros The onboarding Team, \[sensitive content hidden\], are very thorough and are very patient and always open to showing you how to do something to conform to how the practice runs. Cons There is a lot to zenoti and it takes a while to get used to. It is not always obvious how to get something done. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Salon Felice <> Zenoti " March 13, 2026 4.0 Everyone was so helpful along the way and my questions were always answered quickly. I was always given detailed instructions on how to do something. Now that we are used to the system, we are finding it very helpful. Pros We love the robustness of Zenoti. We also love the reposts and data that can be gleamed from it for business growth. And the customer support - that has been amazing! Being able to ask questions at any time and have an answer is so helpful. Cons It was confusing at times and may be a bit more than what we need at times as we are a small salon. There were definitely some frustrations with switching over the data but we got there in the end. Review Source R Reviewer Clinic Director Used the software for: Less than 1 year ### "Zenoti Review" July 9, 2026 4.0 My overall experience has been great. Having bi-weekly meetings with Vic has been a huge help to dive deep into the functions of the system. Pros What I like most about Zenoti is Customer Support and effective reporting. The help desk is always available when I need a quick answer. Cons The thing I like least on Zenoti is it can be confusing and it will not allow me to do things I would like done. Ie: Make changes easily Review Source Rachel L. Manager Used the software for: Less than 1 year ### "Powerful system with excellent support" May 20, 2026 5.0 Overall, my experience is positive, everything is professional, and platform offers many useful features once you get familiar with the system Pros The customer service has been excellent. The onboarding and setup support team were very helpful and patience throughout the whole process whenever we had questions or needed assistance, the support team was quickly to help made the transition much smoother. Cons The system can feel a little complex at first, and there are many features and tests to learn. It takes some time to fully understand and navigate everything efficiently. Review Source Ivy M. Client Care Coordinator Used the software for: Less than 1 year ### "Zenoti Review" June 3, 2026 5.0 Very nice, Zenoti team is super helpful. They schedule weekly/biweekly/monthly calls to help answer any questions. Pros The system is very customizable to the business needs. There is a lot of support offered by the team and they are always available. Cons The system mobile and iPad app should be optimized to be faster and more efficient. These are both super important to the business in that we use iPads for charting. Review Source kL kelly L. Spa Director Used the software for: 3-5 years ### "customer service makes all the difference" July 2, 2025 5.0 Intergration and start up was hard for the first couple of years. We had a lot of glitches and moments when things did not work, but the last two years have been great. Pros I find it user friendly. \[sensitive content hidden\] is amazing at assisting me - her customer service keeps me sane. Cons The reports are a challenge at times especially when wanting information for a one-year period. The SSG also shows up oddly on my summary reports. Review Source Danielle T. operation manager Used the software for: Less than 1 year ### "operation manager" July 15, 2026 5.0 Pros very organized and put together well. appointment management and service implementation experience. \[sensitive content hidden\] was a big help in switching over to this new platform. Very informative and patient . Cons everything needing a note and a "why". charting notes not all together. you cant put decimals in the POS screen Review Source R Reviewer President Used the software for: 3-5 years ### "Customized and Robust Options" June 20, 2025 5.0 Great experience, gets easier as you go! The on-boarding process is helpful to set up a base for the system, and support is there to help you as you grow. Pros Zenoti can be customized to do almost anything we need! This allows our clinic the flexibility to run our business and client care exactly how we wish! Cons The fact that there are so many customizations makes the system a little tricky to set up, but this flexibility is also it's strength. Review Source R Reviewer Practice Manager Used the software for: Less than 1 year ### "Sam's Review - Chin Up! Aesthetics" August 1, 2026 5.0 Overall, our experience with Zenoti has been very positive. It is a comprehensive platform that has helped us consolidate several parts of our business into one system, and the support team has been excellent throughout the transition. Pros The customer support and onboarding process were excellent. The Zenoti team was responsive, knowledgeable, and helpful throughout our transition, which made implementing the platform across multiple locations much easier. Cons Some workflows require a few more clicks than our previous system to achieve the same result. There is also a learning curve because the platform has so many features, but the process becomes easier with continued use. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.