# Page 3 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

---

ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated April 1st, 2026

# Page 3 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 51-75 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AA

Alonzo A.  
Founder  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Founder of Revivéa"

December 8, 2025

5.0

The onboarding help made a big difference. The Zenoti team, with \[sensitive content hidden\] was very supportive and helpful. They work hard to get us set up and running. I am grateful for their help

Pros

Zenoti does it all. The QuickBooks and payroll integration has been a time saver for us. Using Zenoti helped us scale fast.

Cons

Limit the number of clicks. Getting around in the program needs to be more seamless. The app can be improved. There are some limitations there.

Review Source

EA

Elie A.  
Partner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Implementation team Primarily \[sensitive content hidden\], great Xperience"

November 18, 2025

5.0

\[sensitive content hidden\] made switching from PatientNow to Zenoti a seamless experience and provided great support after cutover

Pros

Implementation team, primarily \[sensitive content hidden\] provided an excellent customer service experience. Moving all the data and users, and ongoing training and resolving issues is right on time.

Cons

Have not experienced any negatives yet. Of course, like every new system has its challenges , the implementation team has addressed them all.

Switched from

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)

Staff did not like the product. issues with service to product association

Review Source

DH

Doug H.  
CEO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Zenoti Go-Live Implementation"

June 13, 2025

5.0

Very thankful for the hands on help. Just went live two weeks ago, so far so good. Liking the interface and record keeping.

Pros

The onboarding team was excellent...\[sensitive content hidden\] was very patient with me and met with me 2-3 times per week. He was instrumental in our successful launch. The system is very robust and allows us to see every aspect of our business in one place.

Cons

The text credits add up fast and are expensive. Emailing records to guests could be simplified. Zenoti University could be improved with better search function to find content within lesson videos.

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)

Reason for choosing ZENOTI

More robust, and recommended by our InMode rep and another medusa owner

Switched from

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

Hard to get training and product offering information from Aesthetics Pro

Review Source

JP

Jakob P.  
Business Systems Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great clinic software"

March 23, 2025

5.0

Over the years that I have used Zenoti they have gone from strength to strength in terms of their offering as a platform, always open to feedback and their support team are always a great help.

Pros

Zenoti has been great for running our all our activity within our clinics, the most beneficial part though would be the seamless experience between clinicians using tablets and computers to complete digital forms and notes.

Cons

There are the occasional limitations on what we can do be most of the time they can be worked around or another solution found with the help of their support team.

Review Source

ED

Erin D.  
Operations  
Cosmetics  
Used the software for: 6-12 months

### "Wonderful team and program "

May 28, 2025

5.0

The support team are super helpful, there is always a solution to a problem and the program has endless opportunities to help with business growth.

Pros

Zenoti has endless features and is so highly customisable to fit each clinics needs. Communication channels are great too.

Cons

The reporting can be a little restrictive at times despite how customisable they are. Can be a little overengeneered.

Alternatives considered

[Timely](https://www.capterra.com/p/142756/Timely/)

Reason for choosing ZENOTI

more features and better suited to the business

Switched from

[Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/)

We had outgrown the features and needed more from our CRM

Review Source

ST

Simone T.  
Management team  
Medical Practice  
Used the software for: Less than 6 months

### "Customer Support( \[sensitive content hidden\])"

March 13, 2026

5.0

Pros

I am giving 5 stars for \[sensitive content hidden\] at customer support. He helped me tremendously through this difficult time of transition. I wish I was more involved from the beginning to have a better grip on the system. He was always there when I needed him and he is an excellent teacher for sure!

Cons

It's difficult to navigate. Alot of puzzle pieces to this program. a ton of moving parts, not simplified enough for me.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Owner wanted to switch due to better reporting

Review Source

MS

Mandeep S.  
CEO  
Medical Practice  
Used the software for: Less than 6 months

### "Zenoti for the win"

October 23, 2025

5.0

Pros

Customer support top notch, especially \[sensitive content hidden\] . Very intelligent and able to accomplish many things with his team. Zenoti is easy to use from anything from appointments to patient management.

Cons

No cons as of yet! The team and all processes so far have been great and they are always improving. n/

Switched from

[PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/)

Practiceq was very limited in what we could do with it

Review Source

RG

Robert G.  
CEO  
Consumer Services  
Used the software for: 1-2 years

### "5 Star POS- ZENOTI!"

March 11, 2025

5.0

5 STARS! I am looking forward to integrating our payroll into the system.

Pros

It is very comprehensive. There are many different reports to pinpoint what you need

Cons

There is nothing that comes to mind. As I need assistance, Apratim is very helpful with assisting my management team.

Review Source

TD

Tina D.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Nhien Head Spa & Wellness"

July 17, 2025

5.0

Pros

Zenoti offers very convenient accessibilities to help our business grows. From payrolls to bookings, everything is done within the reach of a button!

Cons

Our zenoti often encounters some bug issues especially when it comes to group bookings that involves lots of issues needing to be fixed.

Review Source

TK

Tianna K.  
HAirdresser  
Retail  
Used the software for: Less than 6 months

### "Enjoying Zenoti so far!"

April 2, 2025

4.0

So far so good, wonderful support and always willing to walk us through issues

Pros

The integration and the way that it keeps you informed within the salon practices and also supports the success of the salon

Cons

Sometimes seems like there could be an easier way to do things, like sending tip selection to the terminal from the POS when using card on file.

Alternatives considered

[SalonBiz](https://www.capterra.com/p/9175/SalonBiz/)

Reason for choosing ZENOTI

Because it was more integrated and had more features.

Switched from

[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/)

More integration, and wanted to increase revenue

Review Source

NB

Nadine B.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "2025 Zenoti"

February 4, 2025

5.0

The implementation team was amazing. Rajat was phenomenal and so patient and knowledgeable. He took the time to explain everything and walked us through all aspects of Zenoti. Any time we had a question, he was quick to respond and get our office answers

Pros

All in one features, phone, scheduling, texting, sending the patient reminders of their appointment. And our patients are liking the customized loyalty points. No need for another rewards application. This is truly a all in one system! We are able to do away with all the other applications and just use ZENOTI for everything.

Cons

Nothing so far, we are still in the early stages of our Zenoti journey. There are some light improvements that could be done but for the most part we truly like this program for our office.

Switched from

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

All in one features of Zenoti were top notch.

Review Source

YL

Yeliz L.  
Manager  
Retail  
Used the software for: 2+ years

### "Zenoti for cosmetic clinics."

May 29, 2025

5.0

Once everything is set up Zenoti works very well and makes both booking appointments easy for both staff members and for customers.

Pros

I love how customers can book services and consultations from home. A great all in one platform for bookings, inventory management and reporting.

Cons

Complex interface: Because Zenoti offers a wide range of features, new users (especially smaller teams) may find it overwhelming at first. Training is needed at the start.

Review Source

HC

Hugo C.  
Business Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Overall a great experience "

May 8, 2025

5.0

Overall, it was a great experience with Zenot, the platform is robust, and the support team was always helpful.

Pros

What I liked most about Zenoti was the combination of a supportive team members like \[sensitive content hidden\], and the wide range of powerful features it offers.

Cons

The most challenging part was the onboarding process, which involved completing a large number of individual forms (excel sheets) each of them quite time-consuming.

Alternatives considered

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)

Reason for choosing ZENOTI

Range of offerings combined with pricing.

Switched from

[Tebra](https://www.capterra.com/p/129169/Tebra/)

We made the switch because Tebra felt too clinical and lacked essential tools we needed, such as tip reporting and commission breakdowns, among others.

Review Source

DB

Destinie B.  
Patient Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Thank you from Amaraah Haus!"

October 10, 2025

5.0

Zenoti has multiple benefits. Once you get passed all the technical work that goes behind creating a service or making sure boxes are checked, Zenoti offers a lot of marketing, communications, and opportunities for a business.

Pros

I appreciate the patience \[sensitive content hidden\] had with me during the hypercare weeks. It was a huge transition into Zenoti for myself and Amaraah Haus, but they answer every question and extended further assistance if they didn't have an answer right away. Thank you!

Cons

Zenoti is a load to take in. It's something not easily transferable to employees and requires a lot of attention to train coworkers.

Review Source

MC

Maryann C.  
Spa Owner  
Medical Practice  
Used the software for: 2+ years

### "Zenoti Software"

February 4, 2025

5.0

overall, zenoti support is good especially working with \[sensitive content hidden\] . His expertise and patience has eased the process

Pros

ALL IN ONE capabilities making it the best choice in software, examples are scheduling, payroll. POS system, marketing, inventory, reporting \[sensitive content hidden\]has helped support our team with extreme knowledge and patience and expertise.

Cons

price, complexity, onboarding , occasional software glitches

Alternatives considered

[Forest Admin](https://www.capterra.com/p/172034/Forest/)

Reason for choosing ZENOTI

All in one platform made zenoti my top choice, 24 hour support,

Review Source

AL

Amelia L.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A+ for Zenoti"

February 24, 2025

5.0

So far so good! Just spending a lot of time trying to learn the system as quickly as I can so I can make it work for us better.

Pros

This system is very powerful and there are a lot of great things we can implement to help run our business efficiently. Also, the training documents are great! Also, our on-boarding team has been very responsive. \[sensitive content hidden\] has helped us so much!

Cons

It's a lot to learn all at once. So not necessarily a bad thing, but if you're coming from another system that's very basic, this can feel overwhelming. Just like with anything, the more I use it and dig into the system, the more comfortable I feel with it.

Switched from

[Mangomint](https://www.capterra.com/p/187593/Mangomint/)

They couldn't do all the things we needed them to do, like sell memberships and packages online.

Review Source

AS

Ashton S.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Med Spa Game Changer"

January 15, 2025

5.0

The implementation process and the way in which Zenoti integrates with other systems will be a game changer for our business. The support we have received from our implementation team has been fast and efficient. Wonderful experience!

Pros

Zenoti provides us many opportunities that our previous software did not.

Cons

Some elements that we considered to be crucial in our industry are not readily available and have to be custom created for us.

Alternatives considered

[Practice Better](https://www.capterra.com/p/159263/Better/)

Reason for choosing ZENOTI

Available features and appropriateness for Medical Spas

Switched from

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)

Patient Now was limited in its ability to integrate with our other systems.

Review Source

LO

Lisa O.  
Owner, NP  
Medical Practice  
Used the software for: Less than 6 months

### "Zenoti and the team are AMAZING!"

October 4, 2024

5.0

I am incredibly grateful for the support and assistance I’ve received from Zenoti, particularly from \[sensitive content hidden\] . \[sensitive content hidden\] was absolutely fantastic during the onboarding process. Even though I was dealing with challenges from my previous system, she went above and beyond to help me resolve these issues, allowing me to smoothly transition to Zenoti. Her hard work, dedication, and kindness in being patient while guiding me through this process were invaluable. \[sensitive content hidden\] has been nothing short of amazing in helping implement Zenoti and facilitating the transfer of all my data from the old system. From day one, he has been there every step of the way, patiently answering all of my questions and ensuring that the transition was smooth and stress-free. His thoroughness and attention to detail have been invaluable; he made sure everything ran like a well-oiled machine and tailored the system to fit my needs perfectly. \[sensitive content hidden\] ’s professionalism, deep knowledge of the software, and genuine commitment to making sure everything was just right made all the difference during the "go live" process. He has quickly and efficiently resolved any issues, often going above and beyond to ensure my confidence and satisfaction. I am so happy that \[sensitive content hidden\] is part of the Zenoti team—he truly is a gem! I highly recommend him to anyone looking for a seamless, supportive experience with Zenoti. His dedication, patience, and expertise have been an incredible asset, and I couldn’t have done this without his guidance. Thank you, \[sensitive content hidden\] , for your incredible support and for making this transition such a positive experience! I am beyond happy to be part of the Zenoti family and am incredibly grateful for the amazing team they have. The support from \[sensitive content hidden\] has made my experience truly outstanding!

Pros

Zenoti has been an incredible software for my business. The system is perfectly tailored to support my needs and growth, and I couldn’t be happier with my decision to make the switch!

Cons

I don't have anything negative to say about Zenoti.

Switched from

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

Aesthetics Pro was terrible. Their system did not support my growth and their customer service was terrible.

Review Source

JN

Jason N.  
Esthetician  
Medical Practice  
Used the software for: 1-2 years

### "Not my favorite program"

May 17, 2025

2.0

Everything seemed like it was hard to work with besides basic scheduling.

Pros

It got the job done. But wasn’t thrilled about using this service from a spa industry

Cons

The design wasn’t very accessible and the user experience needed a lot of work

Review Source

Response from Zenoti Software

May 20, 2025

Hi Jason, thank you for taking the time to review Zenoti. We regret to hear your experience has been unsatisfactory and we would like the opportunity to rectify any issues that have occurred. We ask that you please reach out to us at customerengagement@zenoti.com and provide more information about your business and experience. Once we have additional details, our team will be able to take the appropriate steps to address your concerns and resolve any issues. Thank you.

KD

Kristin D.  
CEO, Founder  
Medical Practice  
Used the software for: Less than 6 months

### "Zenoti - Comprehensive Solution and Supportive Team"

April 24, 2025

5.0

Fantastic thus far, \[sensitive content hidden\] were amazing to work with during my onboarding process, we are so excited to be launching a new electronic health record and their assistance has ensured we will have a successful beginning!

Pros

Comprehensive solution for my aesthetic practice electronic health record. Many EHRs for med spas require multiple supporting platforms, Zenoti has everything in one place.

Cons

The system is so comprehensive that it is difficult to learn, I am starting to understand most of the tasks I will need as an owner and provider, but there is a steep learning curve.

Alternatives considered

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

Reason for choosing ZENOTI

It was more comprehensive, ultimately I wanted to start my practice with a solution that I would be able to grow with

Review Source

EP

Emily P.  
Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Fantastico"

September 11, 2025

5.0

Overall experience was amazing and super easy to navigate I wouldn't ask for a better company to help us.

Pros

I love Zenoti because they are beyond helpful with customer support, Ease of use, Appointment management, online booking and patient management. This was a good investment for our Medspa. I really do appreciate \[sensitive content hidden\] for helping with a the things I couldn't figure out and for always being there when I needed them. Thank you

Cons

I have no complaints at all about Zenoti. Everything is working well and business is going to be ready for our grand opening

Review Source

AM

Angela M.  
Office Manager  
Medical Practice  
Used the software for: Less than 6 months

### "New to Zenoti!"

June 3, 2025

5.0

The onboarding process has been seamless and easy. \[sensitive content hidden\] has been helpful and available to answer my questions.

Pros

The ease of onboarding was great. It offers so many features that will be helpful to growing our business.

Cons

None so far, but we chose to go with Zenoti due to the ease of use and all of the features including booking, inventory control, etc.

Alternatives considered

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)

Reason for choosing ZENOTI

Ease of use, features available to team and patients

Review Source

CV

Chandu V.  
General Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best user friendly software "

April 6, 2025

5.0

Its a good software , good from company side for business.

Pros

Zenoti is good with adding new products , packages and gift cards and take it to the clients. Great support team.

Cons

Reporting and home screen dashboard are not great , not many options to go back and see.

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Didnt have much options to make changes or up sell , didn't have freedom to promote much as need to depend on support team to help us.

Review Source

JD

Jacques D.  
Web Developer  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Zenoti is enjoyable to use once it's set up"

August 1, 2025

5.0

Overall, once it's set up and running, Zenoti is very easy to navigate and with the help of support, especially with Ivorn's help, it's incredibly straight forward to use.

Pros

Once all set up, the UI interface is beautiful to interact with. They have what seems a configuration for everything you need.

Cons

The setup is heavy and very detail intensive. To make Zenoti work, you need to go through their university and consult with their documentation almost all the time. There is a lot of information to go through.

Switched from

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

They don't have a configuration for Google tracking

Review Source

EG

Emily G.  
NURSE PRACTITIONER  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellent Platform"

January 13, 2026

5.0

Excellent experience transitioning from my old EMR system to Zenoti with the help of \[sensitive content hidden\]. They were incredibly helpful and patient through the entire process.

Pros

Robust, all in one platform that has many features to help my med spa. The system is highly customizable which was very important for me as a business owner.

Cons

The learning curve is a bit steep during the onboarding process. Some features require lots of training and support.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.