# Page 36 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 36 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 36 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 876-900 of 1250 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Josh H.  
President  
  
Used the software for:

### "Installation incomplete, but technical help generally good, butto takes so long to get a call back"

February 25, 2016

4.0

I want to comment on my most recent experience with Arik Trejos. The guy is fabulous and fixed a problem we have been struggling with for months, when other techs at SS just had us going in circles. Not only fixed the problem, but made some suggestions on related items that were great and we had no idea we could do. I can't say enough about how helpful Arik is. I usually don't respond to surveys but I was just so impressed. This guy is a real credit to your company.

Review Source

TB

Tom B.  
Franchisee  
  
Used the software for:

### "Directions need to be clearer on operation. More bullet point format."

December 18, 2015

3.0

The installer has been very accessible and always answers her phone. However, she came to town and was only on the ground for 26 hours and installed two systems. I think we could have greatly benefited from a full day of training in each salon. We've had to contact technical support several times since install. They are NEVER immediately available and want to call back. sometimes that takes two hours. Difficult to contact the same rep if the solution doesn't work. Most issues take several phone calls and a few hours to resolve. While it has always gotten resolved, I don't have all day to wait on a call back nor waste time calling back to say the issue is still not resolved. Not very impressed!

Review Source

LZ

Laila Z.  
Owner  
  
Used the software for:

### "It's a little difficult to use with the little training provided"

March 7, 2016

4.0

There just wasn't enough training from your company. Video's just don't cut it when you don't have any hands on experience while watching a video from home. Diana Miller was an amazing trainer but we didn't have enough time for each stylist to use the system so there were LOTS of questions after Diana left. We appreciate that she ALWAYS answers the phone for our calls, but we usually have guests standing in front of us while she is walking us through our problem. Some of which could have been answered with more training. Muddling through pushing buttons trying to figure it out on our own with a guest standing there is NOT GOOD! Hence a call to Diana. Thank goodness she's always available!

Review Source

LC

Larry C.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Supersalon Review"

July 16, 2020

4.0

Overall good but the customer engagement features don’t seem to work well such as appointment reminders and marketing. Integration between Appointment Book and Waiting screen is lacking.

Pros

Fit for purpose but gets the job done and everyone seems to know the software.

Cons

A bit archaic and there’s a lack of integration between the Appointment Book and the Waiting screen.

Reason for choosing ZENOTI

Franchiser recommended

Review Source

DB

Dennis B.  
Owner  
  
Used the software for: Less than 6 months

### "Easy to setup, great support remotely to customize to my needs"

December 21, 2017

5.0

Pros

Ease of Use, common sense menu structure. Software is easy to update and modify to my store needs.

Cons

Not a great conversion experience when converting an existing location. Would be better if they sent someone rather than a contractor. Contractor didn't show up on time and overall coordination with SuperSalon and Contractor was not good.

Review Source

JC

Janis C.  
Student  
Education Management  
Used the software for: Less than 6 months

### "Simple and convenient"

August 11, 2022

4.0

Pros

It is easy to use and helpful for scheduling appointments and setup and implementation are quick.

Cons

Chat support can improve and it also has limited user allowances.

Review Source

Response from Zenoti Software

September 26, 2022

Hi Janis, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we appreciate your candid feedback. We look forward to our continued partnership!

TR

Todd R.  
President  
Consumer Services  
Used the software for: Less than 6 months

### "Digital Team is Great"

September 14, 2018

3.0

Pros

My best experience has been working with the Digital Team to customize my digital menu board. Our customer service rep and his team are responsive and diligent and produce excellent product.

Cons

Installation was a nightmare and have spent weeks working through a variety of problems. Also there are too many reports to find the data that I need.

Review Source

AL

Alexandra L.  
  
Cosmetics  
Used the software for: Less than 6 months

### "Super Salon Call Review"

February 4, 2017

4.0

Customer service representative was super helpful over the phone! He explained what was wrong and how he would fix it. It is mildly annoying when on previous calls, someone says they will fix an issue without explaining what the issue i, especially since so many issues seem to be recurring.

Pros

It is user friendly in most ways.

Cons

The glitches are annoying and can make an already day ten times more stressful.

Review Source

AF

Ahsan F.  
Salon Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Payroll Report Help"

February 14, 2019

4.0

Pros

Feels like a tailor made product for Supercuts salons. Lots of useful reports.

Cons

I have not used it long enough to be able to point out the kinks.

Review Source

MR

Mike R.  
Franchisee/Owner  
  
Used the software for: Less than 6 months

### "Much needs to be improved. Be more available to provide technical support"

October 8, 2017

2.0

Pros

Some of the people that support software like Janet in Colorado. It's tough to get technical folks on the line but they are quite knowledgeable once you can get to someone.

Cons

Customer support is almost nonexistent. Overtime i or my staff call in for technical support we have to leave a call back number while we have customer waiting

Review Source

TS

Teresa S.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Rep was great!"

July 17, 2019

5.0

Pros

The support for installation was excellent.

Cons

Cost. Some functionality requires multiple steps that could be avoided (for multi-store owners)

Review Source

AG

Andrew G.  
Owner  
  
Used the software for: Less than 6 months

### "Very difficult training and learning curve. So much functionality that it's hard to learn & use."

December 1, 2017

3.0

Pros

The system is very versatile and has the ability to be customized for most aspects of our business. Technical support is also very helpful .

Cons

The setup and training is woefully insufficient. The training is limited to short busts of time that doesn't account for the setup and onging needs. There isn't a good resource to call for small, quick trianing questions. Instead, we are limited to working with a trainer that has a tight schedule and blocks off time. Sometimes, we have quick questions that are not technical problems but user questions that we can't wait several days for an appointment. There needs to be on call customer support that isn't technical support.

Review Source

HV

Hemambika V.  
Spa and Salon Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A software that eases most of the appointment issues of spa and salon."

January 4, 2019

4.0

Pros

Helps capture guest appointments effectively and retain guest information and preferences. Helps to manage booking and treatments in a way that is easy and we are able to customize guest preferences.

Cons

Takes a lot of time to operate making it difficult to provide quick service to the guest. Needs to be more fast and user friendly

Review Source

DH

Dana H.  
Managing partner  
  
Used the software for:

### "Comprehensive "

June 3, 2016

4.0

Zenoti's been critical in helping us manage our new concept spa. We get all the tools we need in one software application - everything from scheduling to marketing to HR to procurement. I've seen immediate business results, with things like the integrated SMS marketing campaigns, and it's much easier to do audits using the tablet. Zenoti also gives me accessibility to our spa from everywhere. So, I'm able to stay connected from miles away without having to interrupt the flow of the organization. Being able to manage operations without being physically present at the spa gives me a lot of flexibility. I would recommend Zenoti to other spas and salons as well.

Review Source

RG

Roop G.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Service support call"

October 3, 2019

5.0

Good

Pros

Ease of use, functionality, reporting, support

Cons

Lots of technical issues which requires many calls to the technical support team

Review Source

DH

Derrick H.  
Owner  
  
Used the software for:

### "Excellent support for a product full of features"

January 23, 2015

5.0

SuperSalon is a product that has a wide variety of features to support a large number of different uses. For most salons only a subset are very important. Janet Knapp is excellent in supporting us and walking us through what we need to know. The documentation is adequate and the cheat sheets are useful; but like most software you have to use it for a while to really understand it. It is possible to narrow the range of features that different roles can see, but I am still a little hesitant to do that until I know exactly what they need to see and what they don't need to see. I expect to have it more finally customized by my second or third salon...

Review Source

KA

Kathy A.  
Owner  
  
Used the software for: 1-2 years

### "Outstanding service!"

June 16, 2016

5.0

Computer would not come up and we had customers. We were responded to quickly. Since I am the owner and was not he the salon the Tech contacted me back to let me know that everthing was taken care of so my stylists could continue working on their clients.

Review Source

LE

Laura E.  
Owner/ manager/stylist  
Retail  
Used the software for: 2+ years

### "Owner/Manager/Stylist "

June 16, 2019

5.0

Overall it was a great experience she was very helpful

Pros

I like the fact that they can find a solution to my problems

Cons

The wait for them to call me back was a little long ov

Review Source

SC

Sam C.  
Manager  
Cosmetics  
Used the software for: Less than 6 months

### "Great Software "

July 8, 2019

5.0

The rep was phenomenal!!!

Pros

Easy! Functional! Inventory made easy!!!

Cons

It’s very easy! Nothing to not like! Very functional !

Review Source

CH

Carmen H.  
Owner  
  
Used the software for: Less than 6 months

### "CSR was a great at solving my issue and helping me locate exactly what I needed. "

June 29, 2017

3.0

Pros

Your help line technicians and their willingness to help problem solve with clients....

Cons

More training should be available and web or internet isn't optimal. Live training and application is mose useful to the learner. Many things are redundant and duplicative. Would prefer fewer clicks to achieve my needs

Review Source

ML

Marilyn L.  
Owner  
  
Used the software for:

### "SuperSalon"

October 26, 2014

5.0

We have been using SuperSalon for almost a year and appreciate the customer service that is offered. I am still discovering reports that are available for us to review and analyze our sales/production. Whenever I question something I send an email or make a phone call and receive a quick response from customer service. There is only one issue that I have not been able to get fixed but each time I contact customer service regarding it they manually create what I need. The software at the store level is very user friendly and forgiving and I appreciate the ability to sign on from any location to view current and past transactions.

Review Source

TO

Tracy O.  
Owner  
  
Used the software for:

### "Supersalon truley is "SUPER"!"

November 12, 2014

5.0

The system is intuitive and easy to use. Also very forgiving when you make mistakes which helps so much, especially at the beginning. Being able to accurately track activity both for the salon as a whole and for each stylist makes goal setting straight forward and actually helps to motivate the team. BUT - the best part is the training! It was thorough, easy to follow and most of all fun. Janet Knapp is professional and knowledgeable and wonderful to work with and listen to. She demonstrated all the functions, bells and whistles with great personal flair that was engaging and a pleasure to participate in. Great job all around!!

Review Source

SH

Stacy H.  
Owner/masterstylist  
Consumer Services  
Used the software for: Less than 6 months

### "Zenoti rocks"

August 14, 2018

5.0

The support while intergrating was fantastic. The marketing support is awesome too.

Pros

This software has changed our business. The features, it's very user friendly.

Cons

When changes are made, I was not informed.

Review Source

Response from Zenoti Software

August 18, 2018

Hi Stacy, thanks for the positive review. Will let our implementation and customer success teams know that you were delighted with their support.

SB

Steve B.  
Owner  
  
Used the software for:

### "Excellent phone support provided by Diana Miller"

April 30, 2016

5.0

Diana Miller installed our Supersalon system on site in November 2015 and she has been a great help and resource to us ever since, allowing (even encouraging!) us to call her evenings or weekends, or whenever we need expert technical support. Diana provides truly excellent customer service and her knowledge of the Supersalon system is unsurpassed. As a first time salon owner and user of Supersalon, having Diana available to us on an on-call basis has been invaluably helpful and has provided us with peace of mind knowing she is always there to help us figure things out. Diana is truly one of the Superstars of Supersalon!

Review Source

KV

Kathy V.  
  
  
Used the software for:

### "Mixed feelings about everything"

March 14, 2017

3.0

Customer support would be 2 stars if it wasn't today! Customer support representative was definitely a LOT friendlier and much more helpful than everyone else that's helped us out the past two years. He asked about my day and cracked jokes while fixing our sign for us. Every other person that's"helped" us just talks to us like we're dumb. I just wish problems could be resolved quicker because it does affect us being able to keep the shop running smoothly (credit card issues took 2 days to get fixed, people are still being checked in as "unknown customer" and no one is helping us fix it...they're not even acknowledging it).

Review Source

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