# Page 37 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 37 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 37 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 901-925 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AM

Alphonse M.  
Owner  
  
Used the software for:

### "Help"

December 13, 2014

4.0

As a new franchisee, I find I am contacting SS on a regular basis to help either explain something or effect a change. Each time I call, a "receptionist" answers and I am told a technician will call me back. Callback times vary. I do not find the manual helpful in all cases, especially when attempting to read a report. There also appears to be some changes I can effect as an end user, and some changes SS technical support must effect. Not sure what the rationale is for that. I am also finding I can perform some tasks and/or pull some reports via iOffice, and others I have to be at the POS to perform. Confusing......

Review Source

mM

mario M.  
owner  
Cosmetics  
Used the software for: 2+ years

### "happy cosmetologist"

July 25, 2019

5.0

scheduling, appointments,keeping track of clients, etc.

Pros

very easy to use ,is a time saver.very helpfull

Cons

monthly payments are high for my type of use.

Review Source

JG

Jennifer G.  
Owner  
  
Used the software for: Less than 6 months

### "A+ customer service!!! "

March 7, 2018

5.0

Pros

It's very easy to learn . I love being at home and being able to check in on how the shop is doing . Their are many reports to choose from to show details of how each employee performs.

Cons

The payroll does not work with the new California payroll law when you pay your employees commission.

Review Source

KF

Kristin F.  
Operations Manager  
  
Used the software for: Less than 6 months

### "We have found the system quirky."

June 16, 2017

4.0

Pros

Once we master it, It will be good. It has more information and reports that we recently had

Cons

How the permissions are set up. Also, the passwords get changed when someone goes into the office and saves their password there it changes salon passwords. Then several people are locked out.

Review Source

MR

Manish R.  
Owner  
  
Used the software for:

### "We find software very useful and user friendly"

September 18, 2015

3.0

As a new customer we have been facing some difficulty in engaging technical support team for quick response to our questions. Every time we call them they either put us on hold for very long time or call us back after 30-45 minutes sometimes longer than that. Also, we like to have a on-site technical support person as Saint Louis market for Supercuts is growing. Also, we found some of the technical support team members were unable to answer or clarify our doubts and questions. However, the discussion with the person for adding BOGO discounts did go well. He was very helpful and seem to be knowledgeable too.

Review Source

LS

Loriann S.  
Cosmetology Educator  
  
Used the software for:

### "SuperSalon"

October 4, 2014

4.0

SuperSalon is not user friendly. I have not found a way to look up prices without actually putting a client in checkout. But, anytime I need help with something customer service always gets right in there and helps me fix the problem.

Review Source

Response from Zenoti Software

October 7, 2014

Hi Loriann, thanks for the feedback! There's a quick and easy way to check the prices of products from your sales screen. Simply click the "More" button in the lower, right-hand corner of the screen, select "Price Check" and scan a product. We hope this quick tip will help. If there's anything else we can assist you with, please give our support department a call at 888-458-1001.

DM

Dayfenix M.  
Owner  
  
Used the software for: Less than 6 months

### "SOFTWARE IS GOOD...THE SUPPORT IS AWESOME!!!"

June 11, 2016

5.0

I had a conversation with Sergio and it was fantastic. He was very helpful, and knowledgeable. He helped me get set up and start using system basics. He explained the system with great clarity.

Pros

It has everything we need to help run our salon.

Cons

I wish we had access to online scheduling for our clients at a more reasonable cost

Review Source

HM

Helen M.  
Salon Owner  
Retail  
Used the software for: Less than 6 months

### "Software looks outdated, but does what it should do"

March 6, 2018

3.0

Pros

Remote access capabilities (iOffice); reports; seems to work for stylists (the Sales tab is intuitive)

Cons

Seems to be very fragile with settings and takes time to configure... My software for some reasons has info from 2014, but I only opened and purchased software in October 2017....

Review Source

hM

holly M.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "BEST CUSTOMER SUPPORT EVER! "

June 16, 2016

5.0

I'm so pleased with my software and especially with Diana Miller's support. She answers every question and patiently helps me navigate the software. She shows me many different reports and features. She's awesome.

Pros

Diana Miller has been so patient and helpful educating me on how to utilize the software to improve my business.

Review Source

RP

Rebecca P.  
Owner  
  
Used the software for:

### "Our business has used super salon for many years. "

July 24, 2015

3.0

After each update there is usually a problem that needs to be fixed that requires hours on the phone. You have taken away beneficial features that affected our ability to function. And we have been told we are unable to get them back. When I call I have to request a level 2 tech or I'm on the phone for hours! One time it took 24 hours to resolve a problem that in the end took a level 2 tech 50 minutes. Yesterday's experience was good with Duncan. He was knowledgable and efficient. Overall, not impressed with product or service; just haven't changed because of the difficulty and time involved in doing so.

Review Source

SH

Steve H.  
President  
  
Used the software for:

### "Re-install system to new computer"

September 17, 2015

5.0

Rogers technical staff were great throughout the ordeal of the failure of the hard drive, helping very much to coordinate with Dell for the hardware repair/replacement. They offered advice about how to deal with Dell as well, which was helpful. But their attention to detail when it came to re-installing SuperSalon onto the new computer, and the testing of the peripheral equipment was really great. They did a lot of it without me having to be on the phone, and the work was done very diligently, completely, and to my complete satisfaction. I could not ask more of any system support team. Well done!

Review Source

LD

Lara D.  
President/Owner  
  
Used the software for: Less than 6 months

### "Updates to MenuBoard are so easy!"

June 17, 2016

4.0

We have only been open 8 weeks so we've had a lot of questions and several tweaks to our digital menu board. Arik has been very kind and so quick with his response, walking my staff through the few steps that were required in the salon to do the menu board updates. Everyone we've dealt with has been very friendly and helpful. Thanks very much!

Review Source

sG

sharon G.  
stylist  
  
Used the software for:

### "Bright Screen "

June 18, 2015

5.0

I was assigned the task of having our new salon set up on bright screen, I contacted super salon technical support although I cannot remember the name of the first technical support gentleman but he did as much as he could and was determined to set it up for me but it proved to be more challenging than he could handle. So he passed it on to a higher level technician by the name of John Powers and within 30 minutes he figured out what the trouble was and had the system up and running. Both did a wonderful job and the customer support you can't get any better. Problem solved!! Thank you

Review Source

YG

Yolly G.  
Salon owner  
  
Used the software for: Less than 6 months

### "Customer rep is very proficient in her line of job to help resolve the issue"

August 21, 2017

5.0

Pros

Tech support availability and proficiency of the tech support is there for owners who encounter problems with the pos

Cons

Sometimes tech support takes longer response after hours . And sometimes they are not as receptive and willing to help resolve issues after hours

Review Source

RD

Rhonda D.  
Receptionist  
  
Used the software for: Less than 6 months

### "It is great!!! Really easy to work with. "

January 25, 2018

4.0

Pros

That it sends email confirmations and saves cc information. I also I like that I can see the books from my phone while I am at home.

Cons

That it is not smart enough to not choose a treatment room that is available and that you can not change the colors of the blocks.?

Review Source

AH

Alyssa H.  
Receptionist  
  
Used the software for:

### "awesome customer service"

October 8, 2014

5.0

There is no cons, every other technician i have spoken too doesn't listen to the problem that I am calling about, i actually had someone log into my computer at the office instead of the computer at the location. Kory was very helpful, and was happy to help. he is the only person i have spoken too at supersalon that hasn't given me a headache when trying to communicate the problem we are having. My job is customer service, so i know when someone is/isn't being professional, and he is the only one that has been at this company that I have spoken to since I've been at judes

Review Source

KZ

Kris Z.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Good"

October 11, 2017

4.0

Pros

I like the single system for all business information. Reports are good. Sometimes the names of the reports are misleading.

Cons

Don't think the online check in is working ideally. Because of this I'm not getting the value for the premium I'm paying for.

Review Source

JS

Jeffrey S.  
Owner  
  
Used the software for:

### "Very good customer support."

June 18, 2015

4.0

We have used SuperSalon for almost nine years. Over time it has proved to be reliable though sometimes confusing with all of the reports and function that are available. With more in-depth training I know I would get more out of the program. We have had problems getting used to it and exposed issues we needed to correct with our computer. As for support, it has always been there, even on a Sunday when our computer crashed and had to be replace. Most recently the techs helped clean up the mess we had developed after the latest updates. Can't say enough about their work.

Review Source

MS

Mike S.  
Owner  
  
Used the software for:

### "BrightSigns assistance from Arik Trejos - Customer Service"

January 27, 2016

4.0

Arik Trejos assisted me in updating our BrightSigns. He was very responsive and continued to work on the information until it was resolved. I have had some trouble in the past with response times and assistance in fixing our BrightSigns, so I was expecting a long, frustrating process again. That did no happen with Arik! It would be great if we could complete the updates to our sign messages, as that would make it much easier to make changes as needed. The BrightSign have been very difficult to maintain and update, so any improvements would be great apprciated.

Review Source

SG

Scott G.  
Owner  
  
Used the software for:

### "User friendly and easy to understand."

March 24, 2015

4.0

SuperSalon is easy to use and understand. Most Stylist have no problem catching on very quick on how to use it. As an owner one problem I have is IOffice seems like the software is a patchwork by many different programers without guidelines. ex - some reports are first name first and others are last name first for stylis, dates are not always listed in same manner, some reports begin first day of week as Sunday, some Saturday. These type of things make it seem like a patchwork. I like all the reports that are available. Customer Service is usually very good.

Review Source

JC

Jennifer C.  
Manager  
  
Used the software for:

### "Works mostly great"

December 1, 2014

4.0

This is a fairly easy to use and easy to train on POS system. It's easy to book appointments, accept online bookings, reconcile money and perform most tasks. The majority of it's flaws are minor, sometimes it'll freeze when you attempt to reschedule an appointment. Sometimes there is a delay from the online system to real time and appointments get double booked. Sometimes functions will be randomly blocked such as the ability to put a block in the schedule or confirm an appointment. Closing it and reopening it solves all of these mentioned. It's just a pain.

Review Source

SQ

Sana Q.  
Managing PArtner  
  
Used the software for:

### "Managemyspa has allowed our spa and clinic to run so much more efficiently and effectively. "

June 2, 2016

5.0

The software is very practical; all we need is a computer or portable device that is connected to the Internet to finish our daily tasks efficiently, from sending client reminders and confirmations to monitoring clients account status and tracking inventory levels. It practically runs your business for you! From scheduling to employee payroll to retail, this program will take care of everything. Its easy navigation helps you quickly and easily control every aspect of a successful business. Zenoti keeps on improving itself and working hard so you don't have to!

Review Source

SP

Stephanie P.  
Owner  
Apparel & Fashion  
Used the software for: 2+ years

### "Review"

April 1, 2019

4.0

Pros

Love the customer service \[SENSITIVE CONTENT HIDDEN\] provides

Cons

The fact that the kiosk app is no longer compatible with an iPad

Review Source

DP

Dan P.  
Owners  
  
Used the software for: Less than 6 months

### "Carlos Arias"

July 21, 2016

5.0

Carlos called me to fix an issue I was having getting service switched over from existing accounts to my new accounts. Carlos was very helpful.

Pros

I don' t have an opinion on the software yet. Just Carlos Arias

Cons

I don' t have an opinion on the software yet. Just Carlos Arias

Review Source

AK

Amanda K.  
Salon owner  
  
Used the software for:

### "I am very pleased so far with the process I have gone through to be a user of super salon software"

June 2, 2015

5.0

Jennifer Teague was extremely efficient and helpful every step of the way. I was unsure of many things due to opening my own business and being nervous to make any wrong move. Jennifer was wonderful at reassuring me and keeping me aware of my options throughout the whole process. I have not yet recieved and used the actual software but as a previous user I was most comfortable with this software compared to other ones I have used In the past. Jennifer was so patient with me and I appreciated all the attentiveness to my needs, questions and concerns!

Review Source

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