# Page 4 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ZENOTI the right Salon solution for you? Explore 1261 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131057/ZENOTI/reviews --- ZENOTI 4.4 (1261) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Page 4 - Reviews of ZENOTI ## Showing most helpful reviews Showing 76-100 of 1261 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AL Amelia L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "A+ for Zenoti" February 24, 2025 5.0 So far so good! Just spending a lot of time trying to learn the system as quickly as I can so I can make it work for us better. Pros This system is very powerful and there are a lot of great things we can implement to help run our business efficiently. Also, the training documents are great! Also, our on-boarding team has been very responsive. \[sensitive content hidden\] has helped us so much! Cons It's a lot to learn all at once. So not necessarily a bad thing, but if you're coming from another system that's very basic, this can feel overwhelming. Just like with anything, the more I use it and dig into the system, the more comfortable I feel with it. Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) They couldn't do all the things we needed them to do, like sell memberships and packages online. Review Source EG Emily G. NURSE PRACTITIONER Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Platform" January 13, 2026 5.0 Excellent experience transitioning from my old EMR system to Zenoti with the help of \[sensitive content hidden\]. They were incredibly helpful and patient through the entire process. Pros Robust, all in one platform that has many features to help my med spa. The system is highly customizable which was very important for me as a business owner. Cons The learning curve is a bit steep during the onboarding process. Some features require lots of training and support. Review Source JN Jason N. Esthetician Medical Practice Used the software for: 1-2 years ### "Not my favorite program" May 17, 2025 2.0 Everything seemed like it was hard to work with besides basic scheduling. Pros It got the job done. But wasn’t thrilled about using this service from a spa industry Cons The design wasn’t very accessible and the user experience needed a lot of work Review Source Response from Soham Inc dba Zenoti May 20, 2025 Hi Jason, thank you for taking the time to review Zenoti. We regret to hear your experience has been unsatisfactory and we would like the opportunity to rectify any issues that have occurred. We ask that you please reach out to us at customerengagement@zenoti.com and provide more information about your business and experience. Once we have additional details, our team will be able to take the appropriate steps to address your concerns and resolve any issues. Thank you. JD Jacques D. Web Developer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Zenoti is enjoyable to use once it's set up" August 1, 2025 5.0 Overall, once it's set up and running, Zenoti is very easy to navigate and with the help of support, especially with Ivorn's help, it's incredibly straight forward to use. Pros Once all set up, the UI interface is beautiful to interact with. They have what seems a configuration for everything you need. Cons The setup is heavy and very detail intensive. To make Zenoti work, you need to go through their university and consult with their documentation almost all the time. There is a lot of information to go through. Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) They don't have a configuration for Google tracking Review Source KD Kristin D. CEO, Founder Medical Practice Used the software for: Less than 6 months ### "Zenoti - Comprehensive Solution and Supportive Team" April 24, 2025 5.0 Fantastic thus far, \[sensitive content hidden\] were amazing to work with during my onboarding process, we are so excited to be launching a new electronic health record and their assistance has ensured we will have a successful beginning! Pros Comprehensive solution for my aesthetic practice electronic health record. Many EHRs for med spas require multiple supporting platforms, Zenoti has everything in one place. Cons The system is so comprehensive that it is difficult to learn, I am starting to understand most of the tasks I will need as an owner and provider, but there is a steep learning curve. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing ZENOTI It was more comprehensive, ultimately I wanted to start my practice with a solution that I would be able to grow with Review Source MC Maryann C. Spa Owner Medical Practice Used the software for: 2+ years ### "Zenoti Software" February 4, 2025 5.0 overall, zenoti support is good especially working with \[sensitive content hidden\] . His expertise and patience has eased the process Pros ALL IN ONE capabilities making it the best choice in software, examples are scheduling, payroll. POS system, marketing, inventory, reporting \[sensitive content hidden\]has helped support our team with extreme knowledge and patience and expertise. Cons price, complexity, onboarding , occasional software glitches Alternatives considered [Forest Admin](https://www.capterra.com/p/172034/Forest/) Reason for choosing ZENOTI All in one platform made zenoti my top choice, 24 hour support, Review Source TT Tami T. Director of Implementation Medical Practice Used the software for: 1-2 years ### "Zenoti: The Ultimate All-in-One Solution for Med Spas" December 10, 2024 5.0 Overall, my experience with Zenoti has been great. I have found the Zenoti team to be very patient as we onboard and learn how to navigate through all that is offered. Pros All-in-one solution for scheduling, marketing, billing, and inventory. Cons Zenoti offers so much, it can sometimes be overwhelming and hard to remember where to find things, but the help chat is a great resource. There is also Zenoti University and opportunities to attend webinars. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing ZENOTI We have clinics on Nextech and one on PN. The clinic that's been on Zenoti since 2017 has everything we need and is easier to navigate. Switched from [DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)[Timely](https://www.capterra.com/p/142756/Timely/) We want all of our clinics on the same system Review Source AM Angela M. Office Manager Medical Practice Used the software for: Less than 6 months ### "New to Zenoti!" June 3, 2025 5.0 The onboarding process has been seamless and easy. \[sensitive content hidden\] has been helpful and available to answer my questions. Pros The ease of onboarding was great. It offers so many features that will be helpful to growing our business. Cons None so far, but we chose to go with Zenoti due to the ease of use and all of the features including booking, inventory control, etc. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing ZENOTI Ease of use, features available to team and patients Review Source VC Vijay C. CEO Medical Practice Used the software for: Less than 6 months ### "Owner of a Medical Spa" November 3, 2025 5.0 Happy, special thanks to \[sensitive content hidden\] for excellent service,very patient, flexibble,knowledegble as well, Pros Value for money, ease of use, great customer support, very patient and knowledegble on boarding team, multiple API options Cons limited forms, lack of monthly view options for appointments, reports not so good,when writing notes the pencil is not that sharp Review Source JS Josanne S. CEO Medical Practice Used the software for: Less than 6 months ### "Happy with our new Zenoti EMR" September 23, 2025 5.0 Pros Customer support and transition went very well. Working directly with \[sensitive content hidden\] made it go off without any major headaches. The platform is easy to use and the help videos are extremely detailed. Online booking has tripled since implementing 1 month ago...clients love it. Managing both patients and their appointments is very streamlined. Love the data tracking!! Cons Sometimes there are a few too many clicks needed to get from point A to point B, but nothing we haven't gotten used to. Review Source CV Chandu V. General Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Best user friendly software " April 6, 2025 5.0 Its a good software , good from company side for business. Pros Zenoti is good with adding new products , packages and gift cards and take it to the clients. Great support team. Cons Reporting and home screen dashboard are not great , not many options to go back and see. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Didnt have much options to make changes or up sell , didn't have freedom to promote much as need to depend on support team to help us. Review Source JK Jenyce K. VP of Operations Medical Practice Used the software for: Less than 6 months ### "5 stars for Zenoti and their team" July 30, 2025 5.0 Pros Appointment management, customer support & patient management as best the best and I've worked with 5 softwares now. Cons I have no cons to provide for Zenoti, everything has been great and I would highly suggest looking into this platform. Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) MAP didn't have half as much as Zenoti has to offer Review Source FP Folake P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "My experience with zenoti" January 6, 2025 4.0 I will say that I've had a great experience overall with zenoti My current success manager, \[sensitive content hidden\] is great to work with and very supportive Pros They are always looking to improve on the services and bring in new add ons to help grow businesses Cons Cost - expensive With all the add ons there is extra cost especially when you have multicentres Alternatives considered [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing ZENOTI I needed a platform that had multi - functions and easy for staff to use Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) I needed a system that integrates all platforms in one Review Source AT Amy T. Chief Operations Officer Medical Practice Used the software for: Less than 6 months ### "Highly Recommend Zenoti for MedSpa Operations" January 20, 2025 5.0 Very seamless transition with a great customer service/product team to help us every step of the way. Their team has been very patient with all our questions, and their AI bot is helpful in real-time when we have urgent questions. We've been using Zenoti for almost 8 weeks and overall our transition went smooth and our front desk team is enjoying using Zenoti and find it's much more user-friendly that our prior system. Pros One-stop shop for our Medspa operations, from scheduling, to guest management to photos/EMR to marketing. Cons Limitations on transactional text communications with guests, as we cannot send the same text to multiple guests as part of our follow-up efforts. It must be sent individually, which slows down our efficiency. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We found many limitations to using this platform, most critical being the need to outsource our EMR/photo management system. Review Source LF Laura F. Manager of Operations Medical Practice Used the software for: Less than 6 months ### "Happy so far!" January 9, 2025 5.0 So far, our experience with Zenoti and their implementation team has been exceptional. The system offers a wide range of features that we’re excited to explore further, and the support we’ve received during the onboarding process has been nothing short of outstanding. We’d like to particularly commend Purva Dindore, who has been instrumental in helping us transition to Zenoti. Her deep knowledge of the platform and her ability to understand our unique workflows have been invaluable. Purva has shown incredible patience and kindness throughout the process, always taking the time to ensure we’re comfortable with each step. Her insights into optimizing our operations within Zenoti have already proven beneficial. Although we’re still in the early stages of going live, we’re confident that Zenoti will be a game-changer for our clinic. With the continued support of Purva and the entire Zenoti team, we’re looking forward to fully leveraging the platform’s capabilities. Pros Great support from the team during onboarding and go live. Cons No publishable feedback option. We moved from Pabau to Zenoti for a variety of reasons, however one feature we loved and helped build our business was the internal reviews being shared publicly (with client permission). Switched from [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/) Features not meeting our future needs. Receipt format not the best for Canadian/American tax. Review Source SC Shawn C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Jesse and Sanal from ZENOTI are superstars" August 18, 2025 5.0 Pros Knowledgeable staff and smooth onboarding. Prompt customer support, and the customized support from \[sensitive content hidden\] are just killing. Ease of use is at its best, and so is the ease of implementation and ease of integration. I use this SPA management software daily. Cons The user-interface seems a bit old school, however, functionality-wise it's the best SPA management software. Review Source CH Crissy H. Owner. Nurse Medical Practice Used the software for: Less than 6 months ### "Zenoti is Great" January 31, 2025 4.0 Overall great. I am very happy with the product thus far (Live for 1-month). The two men who helped me with set-up ( \[sensitive content hidden\]) were amazing and extremely patient...My only negative is that no one mentioned how hard and how much time will be needed to start-up Zenoti. Pros Now that it is done, it is an all-in-one product. Love it! Cons How HARD it was during set-up. As a single owner, working fulltime and trying to get his up and running, I wasn't told up front how much time it would take for me to dedicate for start-up. It was way too much and during the sales call, it should have been mentioned. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ZENOTI HIPPA and other options that will help me grow over time Review Source LM Lauren M. Owner-Practice Manager Medical Practice Used the software for: 2+ years ### "Great software that "does it all!" " November 4, 2024 5.0 Great experience with Zenoti. Highly recommend!! Pros Zenoti is very robust software and our businses was able to use as a one stop shop for our business needs. Really appreciated the reporting capabilities as well as the built in marketing for emails and texts to our guests. Support team was very responsive and helped to quickly answer questions and provide resolutions. Cons Implementation was a bit intense, but that is to be expected considering the customization Zenoti allows for each business. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing ZENOTI better product with more features. could do it all in one subscription. Review Source MT Meadow T. Owner and Founder Medical Practice Used the software for: 6-12 months ### "Overall happy - wish it was more streamlined" January 16, 2025 5.0 Overall, we enjoy zenoti and the support of our manager, \[sensitive content hidden\] Pros We enjoy how much Zenoti is capable of doing to help us scale our business. Cons It seems to be "click-heavy" and sometimes takes too many steps to complete a simple task, and it can be frustrating that abilities live in multiple places to complete something simple. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Zenoti was more capable than our previous system. However, our previous system was more user-friendly for the provider Review Source DD Dana D. Owner - Medical Massage Therapy Health, Wellness and Fitness Used the software for: Less than 6 months ### "Owner of medical spa " October 27, 2024 5.0 After many years on another major platform, I was initially apprehensive about switching to Zenoti. However, the superior user interface, enhanced functionality, and strong reputation ultimately won me over. To my surprise, the migration process was seamless, thanks to the exceptional support team. \[sensitive content hidden\], in particular, was outstanding. He worked around my busy schedule, meeting with me a couple of times a week, even outside of business hours. His ability to configure the software to meet my specific needs was impressive. I've gone through onboarding with other companies before, but this experience was by far the best. \[sensitive content hidden\] was not only organized, but his instructions were also clear and easy to follow. I am truly grateful for the patient and dedicated team that supported me throughout the process. We launched on schedule without any glitches, and I couldn’t be happier. I highly recommend Zenoti to anyone considering a change! Pros Compared to my previous solution, the Zenoti user experience is excellent. The interface is user-friendly and intuitive, making navigation seamless. I appreciate the range of features that enhance efficiency and streamline processes. Overall, Zenoti has greatly enhanced my workflow and satisfaction. Cons Working with multiple delivery teams within ZENOTI was at times challenging. But \[sensitive content hidden\] was able to figure it out. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ZENOTI Zenoti provided more robust features and AI capabilities Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The Zenoti solution provided a better user experience and value Review Source LO Lisa O. Owner, NP Medical Practice Used the software for: Less than 6 months ### "Zenoti and the team are AMAZING!" October 4, 2024 5.0 I am incredibly grateful for the support and assistance I’ve received from Zenoti, particularly from \[sensitive content hidden\] . \[sensitive content hidden\] was absolutely fantastic during the onboarding process. Even though I was dealing with challenges from my previous system, she went above and beyond to help me resolve these issues, allowing me to smoothly transition to Zenoti. Her hard work, dedication, and kindness in being patient while guiding me through this process were invaluable. \[sensitive content hidden\] has been nothing short of amazing in helping implement Zenoti and facilitating the transfer of all my data from the old system. From day one, he has been there every step of the way, patiently answering all of my questions and ensuring that the transition was smooth and stress-free. His thoroughness and attention to detail have been invaluable; he made sure everything ran like a well-oiled machine and tailored the system to fit my needs perfectly. \[sensitive content hidden\] ’s professionalism, deep knowledge of the software, and genuine commitment to making sure everything was just right made all the difference during the "go live" process. He has quickly and efficiently resolved any issues, often going above and beyond to ensure my confidence and satisfaction. I am so happy that \[sensitive content hidden\] is part of the Zenoti team—he truly is a gem! I highly recommend him to anyone looking for a seamless, supportive experience with Zenoti. His dedication, patience, and expertise have been an incredible asset, and I couldn’t have done this without his guidance. Thank you, \[sensitive content hidden\] , for your incredible support and for making this transition such a positive experience! I am beyond happy to be part of the Zenoti family and am incredibly grateful for the amazing team they have. The support from \[sensitive content hidden\] has made my experience truly outstanding! Pros Zenoti has been an incredible software for my business. The system is perfectly tailored to support my needs and growth, and I couldn’t be happier with my decision to make the switch! Cons I don't have anything negative to say about Zenoti. Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Aesthetics Pro was terrible. Their system did not support my growth and their customer service was terrible. Review Source OB Oscar B. COO Medical Practice Used the software for: Less than 6 months ### " Great tool great team" January 15, 2025 5.0 Excellent, as it is normal in business, there will be hiccups on the way, but the way they resolved them was great! Pros Implementation was very good and the team delivered with out issues Cons Some of the features could be improved but overall pretty good Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing ZENOTI It seemed like a very much more robust platform Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) It has terrible customer service and a difficult platform to work on. It is not hybrid, and you have to work on it from a PC only Review Source AR Amdres R. Owner Retail Used the software for: Less than 6 months ### "Transitioning from BLVD to Zenith. " April 1, 2025 5.0 It's been great. The onboarding team was very helpful and patient with me. I transferred from BLVD to Zenith due to it having more user friend UI for the client, and much more customizable. Pros It's very customizable, and the onboarding team was helpful. Cons It's very time consuming to learn but it can do a lot. a bit of a learning curve. Switched from [Boulevard](https://www.capterra.com/p/180087/Boulevard/) The user UI from a clients perspective was not easy for my clients. Review Source VM Veronique M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best system for SPA business" May 8, 2025 5.0 I am very satisfied with the integration team and the support for launching my site Pros Zenoti team is really helpful and the product is perfect for SPA owner like me, it helps my day to day business in many ways Cons Hard to reach sales after the deal is done - i need some info from him but unable to have him reply Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ZENOTI rate of transactions - Review Source MM Mark M. President Health, Wellness and Fitness Used the software for: 2+ years ### "Great SAAS that covers for our spa" November 8, 2024 5.0 Moving to a new system is always painful, but Zenoti has a large and capable team that helped numb the pain. Their system covers everything that we need in a MedSpa software. Pros Zenoti covers everything for my business and is always on the cutting edge of technology and new features. Cons Customer service can sometimes take a bit long, but my most recent customer service experience with them was exceptional. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker was incredibly frustrating to use and they never seemed to care. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.