# Page 5 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 5 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 101-125 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Jenessa M.  
owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Frisco Body Contouring "

January 16, 2025

5.0

Overall we like zenoti and Vic has been a huge help whenever we need him.

Pros

scheduling appointments to tracking client progress and handling payments.

Cons

Follow up system for leads and the cost of running marketing ads

Review Source

Jake H.  
Technical Program Manager  
Medical Practice  
Used the software for: 6-12 months

### "Migration Success!"

August 4, 2024

5.0

I loved the journey to migrate to Zenoti for our PMS solution! The team, the software, all a great fit for us!

Pros

I love their implementation team! A joy to work with and always able to accommodate our needs. The product itself is wonderful as well. Great for enterprise platforms and single practices alike. So much depth to the software.

Cons

Some of the current workflows are less efficient than our old solutions. Forms, e-prescribe, etc. That being said, several of these features are being revamped or added in the near future. I will also add that the project management tools we used became a little cumbersome. They used 2 different tools that were different than the 2 we use in our business. Add in email and it can be a little difficult to ensure you are up to speed on all communications!

Alternatives considered

[Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[ModMed](https://www.capterra.com/p/124590/EMA/)

Reason for choosing ZENOTI

Gold standard of the medspa space. Aligned most with our requirements.

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Clover](https://www.capterra.com/p/226864/Clover/)[DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)

Enterprise functionality, cloud-based solution, reporting functionality, user management, and more.

Review Source

LS

Leigh S.  
Director of Operations  
Medical Practice  
Used the software for: Less than 6 months

### "Worth the switch!"

January 10, 2025

5.0

Pros

Zenoti seems to have a lot of features that work really well for our business and make sense for our clients.

Cons

There's a bit of a learning curve to learning any new system, but the internal support options have made things much easier.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

We wanted features that made more sense for our business.

Review Source

BE

Brittney E.  
Assistant Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Zenoti Onboarding Team"

August 7, 2024

5.0

\[sensitive content hidden\] were an absolute pleasure to work alongside for the entire four weeks prior to our 'go live' date in clinic. They are incredibly knowledgeable and I would not have been able to complete this process without them.

Pros

The many different features it offers to help with ease of scheduling and every day use.

Cons

Nothing comes to mind, I do not have anything to list that I do not like at this time.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Could not book two services in the same booking, it does not track packages or memberships - that had to be done manually and was a huge inconvenience.

Review Source

TA

Traci A.  
Operations Manager  
Alternative Medicine  
Used the software for: 1-2 years

### "Horrible Wait time in Support"

August 12, 2024

1.0

Cons

Nothing works and it takes support FOREVER TO respond and complete open tickets. Service has gone WAY DOWN since we went live. WAY to much turnover and no one knows who is where or doing what. The support team is kind and nice, but they need WAY MORE staff. It is ridiculous that it takes LITERALLY WEEKS to get a resolution.

Switched from

[Symplast](https://www.capterra.com/p/178244/Symplast/)

We THOUGHT it would be much better overall.

Review Source

Response from Zenoti Software

August 27, 2024

Hi Traci, thank you for leaving a review about your Zenoti experience. We regret to hear of the challenges you’ve encountered with our support team. We take pride in providing our customers with exceptional service and we understand how important it is for our customers to get the support they need, when they need it. Please know we are continuously working to improve our response times and the quality of support provided. A member of our support team has reached out directly to learn more about the issues you’ve experienced and work to rectify the situation. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. Thank you for being a Zenoti customer.

JH

Jackie H.  
owner  
Retail  
Used the software for: Less than 6 months

### "Spa Moving to Zenoti"

October 28, 2024

5.0

Pros

Love everything about it! We have been in business for 24 years and they customized everything for us!

Cons

Nothing so far. A lot of out issues come from moving from insight.

Alternatives considered

[Meta for Business](https://www.capterra.com/p/213257/Facebook/)

Reason for choosing ZENOTI

Price and everything Zenoti can do with everything at one price

Switched from

[Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/)

Insight was not good for the extra things we wanted to add. Zenoti, it came with the package

Review Source

YA

Yasmin A.  
Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Zenoti experience "

August 23, 2024

5.0

Zenoti transition was a big one for our practice, but we appreciate the many resources that Zenoti has available for us to customize to our needs. Any questions or concerns or reconfigurations we needed to work through to create a better process for our practice was addressed, coached and worked through by the team we were working with.

Pros

I can't express enough how much appreciation I have for our project management and onboarding team. We worked with project manager \[sensitive content hidden\] on the onboarding and transformation end and they have been so incredible from day one through the entire transition.

Cons

We had some hiccups throughout the process and some miscommunication issues when signing on, but the project management team worked with us through all of our issues and concerns.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Needed full EMR integration and capabilities, and a more medical spa specific software.

Review Source

KY

Kaitlyn Y.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Pure Health Zenoti Review"

January 7, 2025

5.0

My experience with Zenoti has been overwhelmingly positive. We are so thankful for the support from \[sensitive content hidden\] during this training period.

Pros

The thing my company likes most is the efficient booking and paperless consent forms.

Cons

My employes struggle using the app compared to the desktop version. The app can be tricky to use and navigate at times.

Review Source

RN

Robert N.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Zenoti Review"

December 28, 2024

5.0

Excellent. I was very pleased with the people we worked with to get it off the ground.

Pros

The onboarding process was very organized and easy to follow. The people were great to work with. \[sensitive content hidden\] was an amazing help - he has a wealth of knowledge about the Zenoti system and knew every answer off the top of his head. This would have been a painful process without his help. He was incredible! Very happy with him - he made it super easy to get migrated from our old system onto Zenoti.

Cons

It's a very robust (and sometimes complex) system, however \[sensitive content hidden\] made it easy to understand. He was a huge help.

Review Source

GM

Goda M.  
Licensed Esthetician  
Medical Practice  
Used the software for: Less than 6 months

### "Advanced Care & Med Spa"

November 25, 2024

5.0

Great, extensive, professional. Many more options than traditional booking system.

Pros

Clear communication Clarity from video calls, demonstrations/tutorials

Cons

Long/extensive onboarding Back and forth from Training center to live for making changes

Switched from

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Not enough customization options. Payment processing is not good.

Review Source

TS

Tanya S.  
Project Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Exceptional Onboarding and User-Friendly Software Experience"

August 6, 2024

5.0

Overall, our experience has been excellent. The onboarding team has been exceptionally helpful—kind, patient, and friendly throughout the process. We've never felt that our questions or learning curve were burdensome or dismissed. Additionally, the training videos on their university platform are thorough and informative. The software itself is intuitive, logical, and user-friendly.

Pros

We're impressed with everything so far! The onboarding process is highly organized and clearly mapped out. This is our third software investment for our med spa, and we've finally found an all-inclusive program that meets our expectations.

Cons

Aside from missing E Prescribe, we like everything.

Alternatives considered

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Reason for choosing ZENOTI

We were impressed with the features offered in both the base service and the additional options in other pricing tiers. We also appreciated their extensive market experience and the diverse range of businesses the software serves.

Switched from

[BoomerangFX](https://www.capterra.com/p/186039/BoomerangFX/)

Boomerang is a newer software still resolving issues. After 8 months, we decided we couldn't wait any longer for their IT team to address the daily challenges we faced.

Review Source

JF

JL F.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Finally A Software Focussed on Medical Spas"

July 20, 2024

5.0

To date, it has been better than I had imagined. I have been in this industry for almost 20 years. Changing software is a nightmare; you gain and lose some things. I was worried about making another change and the disruption to staff and workflow; I have migrated databases that have been disastrous. We have had a seamless transition with a client database of 37 thousand names. Thanks to my Zenoti team of \[sensitive content hidden\], this has been an amazing migration and set-up. Indeed, the most successful software change, migration, and setup I have done thanks to them and the rest of the team!

Pros

It is easy to use, having all our software needs in one program: scheduling, reporting, charting, marketing, memberships, online booking, and payments. In the past, this required multiple software programs to achieve each, adding additional cost. Now, we have one cost and one software to work from, improving workflow and efficiency.

Cons

They are adding new features as they continue to evolve and learn about the medical spa industry's unique needs. So, some future additions will make this an even more robust program, like e-scripts.

Alternatives considered

[TouchPoint](https://www.capterra.com/p/94410/TouchPoint/)

Switched from

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/)

Integrating all software into one software program to improve workflow and efficeincy

Review Source

MK

Michael K.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Zenoti review"

December 20, 2024

5.0

Great experience and great program. \[sensitive content hidden\] were incredibly helpful during all phases of onboarding. I can't express how impressed I am with Zenoti!

Pros

The program is extremely robust but easy to use!

Cons

Nothing. wonderful experience from start to finish!

Review Source

IS

Ilan S.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Strong feature set and does what it says it will do"

October 29, 2024

5.0

Implementation team \[sensitive content hidden\] were very helpful and answered our questions for about 2 months after signing up which was great.

Pros

highly configurable. abandoned cart feature is underadvertised but very good.

Cons

UX for admin role could be better, not entirely intuitive where to make changes.

Alternatives considered

[Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Symplast](https://www.capterra.com/p/178244/Symplast/)

Reason for choosing ZENOTI

booking engine and feature set were superior

Review Source

SF

Samantha F.  
Director of Operations  
Medical Practice  
Used the software for: Less than 6 months

### "Zenoti On Boarding "

September 16, 2024

4.0

Pros

We went Live with Zenoti July 2024. The Zenoti implementation and data transfer team was patient, responsive and dedicated to getting our practice up and running. \[sensitive content hidden\], the main project contacts, were extremely knowledgeable and helpful every step of the way. I greatly appreciated their willingness to assist and ensure we were satisfied with the experience.

Cons

While we have only been Live a couple months I am finding some pitfalls. One main issue was with the transfer of data into a patient gallery. There is no way to create folders by year within the gallery. There is a lot of updates Zenoti could make to improve gallery functions/ease of use/finding information.

Switched from

[DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)[Remedly](https://www.capterra.com/p/180647/Remedly/)

Desire to have one platform to work on.

Review Source

GW

Greg W.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Business Owner"

August 28, 2024

5.0

As we transitioned to a new Zenoti program, the support and expertise provided by \[sensitive content hidden\] was incredible. They were extremely knowledgeable about the product and were willing to help make the transition as smooth as possible. It was great working with these professionals.

Pros

Numerous options to choose from so that you can customize your site.

Cons

I don’t have any comments for this section.

Review Source

RM

Romana M.  
Clinical Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great Experience "

September 16, 2024

5.0

We had tried working with other companies, but They are on boarding process the least painful. We always had a lot of help and insight \[sensitive content hidden\] his team did an amazing job.

Pros

I love the ability to customize things to our needs

Cons

So far, so good do not have anything to say

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing ZENOTI

They had a full team helping our two location company on board making it much easier

Switched from

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)

The online client experience was very bad no way to have a hyperlink to services difficult to book appointments did not integrate with social media

Review Source

sW

sara W.  
Manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Great support "

August 15, 2024

4.0

Very good. Supportive and understanding of our business needs and requirements.

Pros

The support we are receiving is excellent and we are discovering new and exciting functions monthly with the help of our support teams. Thank you.

Cons

Sometimes a little glitchy, sometimes a little fussy.

Switched from

[Inspire](https://www.capterra.com/p/195805/STX-Software/)

Wanting to work in 15/ 30 minute segments - custom STX at the time only offered 20 mins

Review Source

TP

Teresa P.  
Campus Director  
Education Management  
Used the software for: Less than 6 months

### "Smooth Transition with Great Team Support"

September 17, 2024

5.0

My overall experience with ZENOTI has been highly positive. The implementation process went smoothly, and the team was always available to address any questions or concerns. They were proactive in setting up calls on launch day to ensure we had the support needed, which contributed to a seamless transition.

Pros

What I appreciated most about ZENOTI is its intuitive, user-friendly interface, which made it easy to navigate and utilize daily. Additionally, the ability to access the platform from anywhere provided flexibility and convenience, which is essential in a fast-paced environment. The support team was particularly impressive, as they were not only highly knowledgeable but also responsive and consistently available throughout the implementation process, ensuring a smooth and efficient launch of the new software.

Cons

The overall experience with ZENOTI has been great. Any concerns that have come up were addressed promptly and resolved quickly. The responsiveness of the team ensured that even minor issues were taken care of efficiently, making the entire experience smooth and seamless.

Review Source

PB

Paul B.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Full Featured product to Manage your business"

July 20, 2024

5.0

Overall, our experience has been very good with Zenoti. We are especially impressed with the rate of continuing investment that the company is putting into the product. Previous software platforms we have used cannot compare.

Pros

A full featured product that eliminates the need for integrating a variety of solutions for different business needs.

Cons

Some features could use some minor improvements to make them more intuitive for our staff to understand and use effectively.

Reason for choosing ZENOTI

Clearly the most feature rich solution in the market place. High commitment to ongoing development.

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Apparent lack of commitment by management to the product.

Review Source

DT

Dominique T.  
Front Desk Manager  
Medical Practice  
Used the software for: 6-12 months

### "Worth the Effort"

July 11, 2024

4.0

Pros

Zenoti is a great all in one platform. It has a sleek appearance and is fairly easy to use. It includes features for inventory management, payroll, text confirmations, EMR, and so much more.

Cons

We have a large client base and transitiong has not been the easiest. Much of our data had to be saved by us manually and learning from the system from an administrative role has been a learning curve. The amount of features available has been a bit overwhelming but the support we receive has been immensely helpful. \[sensitive content hidden\] were super supportive through the long implementaion process and \[sensitive content hidden\] has been a big help in continuing support and ensuring ease of use.

Review Source

JA

Jennifer A.  
General Manager  
Medical Practice  
Used the software for: 6-12 months

### "Not for med spas"

June 27, 2024

1.0

From onboarding to present day, this has been an extremely difficult and frustrating process. I regret ever switching to Zenoti.

Pros

I wish I could come up with something. The sales team put on a great presentation.

Cons

Not to be dramatic, but I don't believe any of the features have worked as promised. The most frustrating part is that their tech support is overseas, so it can take days or weeks to get an answer to what should be a simple problem.

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

Reason for choosing ZENOTI

They promised a robust, user-friendly experience

Switched from

[Wylie for Weight Loss](https://www.capterra.com/p/156034/The-Wylie-Business-System/)

Too basic. Very rudimentary system, minimal support.

Review Source

Response from Zenoti Software

July 5, 2024

Hi Jennifer, Thank you for taking the time to review Zenoti. We regret to hear your implementation experience didn't meet our high standards, and that you encountered challenges with our support team. We take pride in providing our customers with exceptional service and we understand how important it is for our customers to get the support they need, when they need it. We are continuously working to improve our response times and the quality of support provided. We understand it’s critical for your med spa to have a reliable and efficient software system in place, especially when it comes to managing memberships, loyalty programs, and storefront operations, and we’re disappointed to hear we fell short of your expectations. Our customer success team has reached out directly to learn more about the issues you described and rectify the situation. We appreciate your candid feedback and look forward to delivering you a better experience moving forward.

JJ

Jenna J.  
Financial Analyst  
Medical Practice  
Used the software for: Less than 6 months

### "great help"

September 24, 2024

4.0

pretty good. great access to trainers and help when we have issues.

Pros

Ease of navigation, very good graphics and system layout.

Cons

Hard to get to the right report and filter down.

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Credit card fees were promised to be lower.

Review Source

CT

Chelsea T.  
Practice Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Incredible software for growing businesses!"

August 5, 2024

5.0

Overall Zenoti is a great software. We had outstanding support and assistance provided by \[sensitive content hidden\] and \[sensitive content hidden\] our implementation team throughout the integration process. They were extremely responsive and always available to us. Thus far we have experienced a reliable performance through out our daily usage with very few issues and are looking forward to the new e-prescription option in the near future!

Pros

A very powerful software with comprehensive features and is a true all-in-one product. Includes online appointment scheduling, billing, POS, reporting customer management, product sales, marketing, etc. and has a ton of different integrations you can pick from.

Cons

Incredibly time-consuming during the initial set up if you want to integrate a large amount of the available features.

Switched from

[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)

Switch to an all-in-one software with integrated POS.

Review Source

KP

Karen P.  
Assistant Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Highly recommend Zenoti"

August 5, 2024

5.0

We have 3 locations and Zenoti was so patient with us so that we could go live with each location at separate times allowing us to focus on the training for each set of employees. Zenoti made it so easy for us to integrate this software. We were able to work directly with them as they understood what we needed and how our business and previous memberships ran in the past. It made our transition seamless while providing the one on one care we needed at the time. The response time has been exceptional. Whenever we had questions, \[sensitive content hidden\] or someone from his team was there to help us work through the issue. Highly recommend.

Pros

Zenoti has so many great features! It makes our daily tasks so much easier with all of the information we need at our fingertips. We have had better success with our online booking than we did with our legacy system. We have certainly had an increase in appointments. I love that the schedule layout can be viewed multiple ways as well! Having the texting capabilities has been so helpful. We could not have done this without the patience of \[sensitive content hidden\], our Zenoti king!

Cons

There is nothing that we didn't like. Everything you can think of that you would need for your business is already there. We are so grateful to have this integrated into our business!

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Corporate office changed to a cohesive product across the med spas

Review Source

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