# Page 5 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is ZENOTI the right Salon solution for you? Explore 1261 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131057/ZENOTI/reviews --- ZENOTI 4.4 (1261) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Page 5 - Reviews of ZENOTI ## Showing most helpful reviews Showing 101-125 of 1261 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Joe S. Owner Medical Practice Used the software for: Less than 6 months ### "Great product so far" April 10, 2025 5.0 Good so far. happy with the flexablity. Pros It hasn't gone down at all...very happy with that. Cons There were some data entry issues at the begining Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Aesthetic Record kept going down for extended periods. Review Source KS Kanchan S. Owner Retail Used the software for: Less than 6 months ### "Advanced and effortless software " April 1, 2025 5.0 Pros Effortless to use, Streamlines daily operations with an intuitive interface. Powerful tools for scheduling, reporting, and client management.Great online booking & memberships, Seamless booking experience and flexible membership options.Easy payroll management, Simplifies staff payments with automated calculations. Cons Wish Zenoti calculates cash return itself when we do cash transactions. Review Source VH Vanessa H. ceo Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pink Waxing Co." March 1, 2025 5.0 Was great and would reccomend to others . Really happy I chose this to start my new buisness . Pros Easy to use once you get the hang of using things. \[sensitive content hidden\] was always available when I need direct assistance. Cons When \[sensitive content hidden\] was off it was hard to get help from the help center Review Source JD Jennifer D. Owner Individual & Family Services Used the software for: Less than 6 months ### "Run, don't walk to Zenoti Salon and Spa software! It's the best!" November 14, 2024 5.0 My overall experience was enjoyable and I feel relieved to have them by my side to offer my staff and clients the best technology. Pros We changed our software for the first time in 15 years, to Zenoti. They walked us through every step, guiding us and problem solving any challanges we had. I can't say enough good things about their customer service and I would definitely recommend Zenoti to anyone looking to upgrade their salon software and offer their customers the most up to date technology. Cons I can't think of anything that I didn't like. Changing software is always hard, so it was nice to have their constant support. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Zenoti has features like memberships, staff tips management and customer pay later options that Salonbiz does not offer. Review Source MS Michelle S. HR director Medical Practice Used the software for: Less than 6 months ### "Zenoti review" November 11, 2024 4.0 Overall, zenoti has been helpful but there are some rather tedious features that take away from the user friendliness of it all. Pros I like how all the data is easily accessible in the reports and in general booking appointments is an easy process. During my onboarding, \[sensitive content hidden\], was amazing!! She answered every one of my questions in detail, even ones that may seem simple. Cons There are way too many options and in order to make one change sometimes it requires many steps. The permissions for each job can also be overwhelming. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ZENOTI Employees who has prior Experience with zenoti Switched from [TouchMD](https://www.capterra.com/p/10003086/TouchMD/) We wanted a more comprehensive emr system Review Source JP Jen P. CEO, Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "Good Experience" December 9, 2024 5.0 I had to go through many setup specialists due to turnover until I finally got one who was absolutely wonderful. Thank you, Ivorn! Pros CRM and having all options in 1 program instead of many. Cons Setup is not user friendly. Zenoti U is very basic training. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[OptiMantra](https://www.capterra.com/p/159365/OptiMantra/) Reason for choosing ZENOTI Integrations were a big part of it and the fact that we could utilize one program instead of many to do what we wanted to do with our EHR. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Wanted something with better CRM and a little more complexity with everything in 1 space instead of utilizing numerous programs. Review Source JM Jenessa M. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Frisco Body Contouring " January 16, 2025 5.0 Overall we like zenoti and Vic has been a huge help whenever we need him. Pros scheduling appointments to tracking client progress and handling payments. Cons Follow up system for leads and the cost of running marketing ads Review Source LS Leigh S. Director of Operations Medical Practice Used the software for: Less than 6 months ### "Worth the switch!" January 10, 2025 5.0 Pros Zenoti seems to have a lot of features that work really well for our business and make sense for our clients. Cons There's a bit of a learning curve to learning any new system, but the internal support options have made things much easier. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) We wanted features that made more sense for our business. Review Source AP Amanda P. Senior Project Manager Medical Practice Used the software for: 2+ years ### "Zenoti Review" September 5, 2024 5.0 I'm very pleased with Zenoti over the 3+ years of using it. There are some areas to improve on, but I'm happy to say I know that if Zenoti can do it and there's a majority of interest they will. I'm also very appreciative of the Zenoti team that supports us during transitions and tickets. \[sensitive content hidden\], specifically, has been very helpful! He is an amazing asset to the organization. Pros I like that its not stagnant. The updates and improvements I've seen over my 3 years using it have been amazing. Appreciate being heard! Cons Sometimes its TOO customizable. Security roles is an example. And I wish there was more integration between forms and inventory. Review Source LW Leah W. Practice Manager Medical Practice Used the software for: 2+ years ### "All In One Software" September 2, 2024 5.0 I have used Zenoti in two different medical spas and recommend it to everyone! The amount of information and customization available can be overwhelming but once you have it set up with the help of your Zenoti success team, it makes every task from taking payments to getting reviews, so much easier. I appreciate their dedication to continuously growing and improving their software based on what their customers are asking for. If you're needing a software system that does it all, Zenoti is it! Pros The level of customization, AI developments have really helped with navigating the system, all in one program - from client communication, payment processing, reporting, employee scheduling and management, to goal setting and tracking Cons It takes a very long time to really understand the software and how it works/thinks which can be difficult for new team members Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing ZENOTI Amount of features, reporting capabilities, future phone integration Review Source KY Kaitlyn Y. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pure Health Zenoti Review" January 7, 2025 5.0 My experience with Zenoti has been overwhelmingly positive. We are so thankful for the support from \[sensitive content hidden\] during this training period. Pros The thing my company likes most is the efficient booking and paperless consent forms. Cons My employes struggle using the app compared to the desktop version. The app can be tricky to use and navigate at times. Review Source JH Jackie H. owner Retail Used the software for: Less than 6 months ### "Spa Moving to Zenoti" October 28, 2024 5.0 Pros Love everything about it! We have been in business for 24 years and they customized everything for us! Cons Nothing so far. A lot of out issues come from moving from insight. Alternatives considered [Meta for Business](https://www.capterra.com/p/213257/Facebook/) Reason for choosing ZENOTI Price and everything Zenoti can do with everything at one price Switched from [Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/) Insight was not good for the extra things we wanted to add. Zenoti, it came with the package Review Source GM Goda M. Licensed Esthetician Medical Practice Used the software for: Less than 6 months ### "Advanced Care & Med Spa" November 25, 2024 5.0 Great, extensive, professional. Many more options than traditional booking system. Pros Clear communication Clarity from video calls, demonstrations/tutorials Cons Long/extensive onboarding Back and forth from Training center to live for making changes Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Not enough customization options. Payment processing is not good. Review Source RN Robert N. Owner Medical Practice Used the software for: Less than 6 months ### "Zenoti Review" December 28, 2024 5.0 Excellent. I was very pleased with the people we worked with to get it off the ground. Pros The onboarding process was very organized and easy to follow. The people were great to work with. \[sensitive content hidden\] was an amazing help - he has a wealth of knowledge about the Zenoti system and knew every answer off the top of his head. This would have been a painful process without his help. He was incredible! Very happy with him - he made it super easy to get migrated from our old system onto Zenoti. Cons It's a very robust (and sometimes complex) system, however \[sensitive content hidden\] made it easy to understand. He was a huge help. Review Source MK Michael K. Owner Medical Practice Used the software for: Less than 6 months ### "Zenoti review" December 20, 2024 5.0 Great experience and great program. \[sensitive content hidden\] were incredibly helpful during all phases of onboarding. I can't express how impressed I am with Zenoti! Pros The program is extremely robust but easy to use! Cons Nothing. wonderful experience from start to finish! Review Source PF Patricia F. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "I would not use the software there’s a 50% chance they will not onboard you" August 24, 2024 2.0 At one store, the experience has been OK. At the second store it’s been horrific. Pros At one location they onboarded budiness. They are using it with success and generally like it. Cons At my second location they Will not onboard us despite we’re paying for the software for two months and despite I’ve emailed them and called them several times over the course of the last month with no response. I keep getting a promise of a response from the chat advisors but no one actually calls me. I have money in the system because I learned how to do the basics from my other store and I can’t get the money out because they won’t onboard you. You can’t put in your own bank information they have to do it. I can’t believe how many different people I’ve called and emailed and chatted with over the last month and no one will call me back just promises . Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Salon Iris was a good product when we started using it about 10 years ago. Since then the companies customer service has failed as well. They were billing me for things I wasn’t doing and so I was looking for another company. I wish I would’ve passed on Zenoti Review Source Response from Soham Inc dba Zenoti August 29, 2024 Hi Patricia, thank you for taking the time to review Zenoti. We regret to hear your implementation experience didn't meet our high standards, and that you encountered challenges with our support team. We understand how important it is for our customers to get the support they need, when they need it, and we’re continuously working to improve our response times and the quality of support provided. A member of your implementation team has reached out directly to learn more about the issues you’ve faced, confirm your two locations are up and running on Zenoti, and reach a resolution. We are dedicated to working closely with you to identify the root causes and develop effective solutions that will address your concerns. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. IS Ilan S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Strong feature set and does what it says it will do" October 29, 2024 5.0 Implementation team \[sensitive content hidden\] were very helpful and answered our questions for about 2 months after signing up which was great. Pros highly configurable. abandoned cart feature is underadvertised but very good. Cons UX for admin role could be better, not entirely intuitive where to make changes. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Symplast](https://www.capterra.com/p/178244/Symplast/) Reason for choosing ZENOTI booking engine and feature set were superior Review Source AB Andrea B. Owner Medical Practice Used the software for: Less than 6 months ### "I’ve moved in past Zenoti" March 20, 2026 1.0 Terrible. Wouldn’t recommend. I was pushed to leave a positive review over and over. It was the only what they’d leave me alone. Pros Some of their reports were helpful and their metrics but overall it was clunky, confusing. Oh, their patient information pop up was nice. Cons Their report added a factor that made my payroll a disaster. I spent so many hours correcting payroll it was insane. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing ZENOTI They spent a lot of time with me on calls explaining the product, showed care for me as a customer throughout the whole process. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Staff hated that charting system.. lots of scrolling, not like a regular chart we're used to seeing in the hospital. Review Source RS Ryanne S. Implementation Specialist Medical Practice Used the software for: 2+ years ### "Best team ever!" August 8, 2024 5.0 We have had the pleasure of working with the Zenoti team the past few months, and it has been nothing short of excellent. Everyone on the Zenoti team has an answer or solution, no matter what. They have offered the best support, especially \[sensitive content hidden\], whom we have have the pleasure of working directly alongside with. \[sensitive content hidden\] is an endless library of knowledge - even things not related to Zenoti, \[sensitive content hidden\] will have an answer! His patience and dedication with not only our corporate team, but our individual practices is unmatched. Highly recommend Zenoti not only for the endless possibilities the platform has to offer, but for their amazing teams as well. Pros The team and processes they follow for each imlementation. The attention to detail is immaculate. Cons Their are some congifurations that are not as flexible with our enterprise and different workflows at each practice, but we are learning how to incorporate what we can! Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[ModMed](https://www.capterra.com/p/124590/EMA/) Reason for choosing ZENOTI Zenoti had more functionality and possibilites for the uniqueness of our organization. All practices function differently and we need the ability to keep practices somewhat unique. Switched from [Booker](https://www.capterra.com/p/90708/Booker/)[TouchMD](https://www.capterra.com/p/10003086/TouchMD/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/)[Remedly](https://www.capterra.com/p/180647/Remedly/) We wanted to be able to incorporate all AMP practices under one system to better track reporting, financials, etc. Review Source Jake H. Technical Program Manager Medical Practice Used the software for: 6-12 months ### "Migration Success!" August 4, 2024 5.0 I loved the journey to migrate to Zenoti for our PMS solution! The team, the software, all a great fit for us! Pros I love their implementation team! A joy to work with and always able to accommodate our needs. The product itself is wonderful as well. Great for enterprise platforms and single practices alike. So much depth to the software. Cons Some of the current workflows are less efficient than our old solutions. Forms, e-prescribe, etc. That being said, several of these features are being revamped or added in the near future. I will also add that the project management tools we used became a little cumbersome. They used 2 different tools that were different than the 2 we use in our business. Add in email and it can be a little difficult to ensure you are up to speed on all communications! Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[ModMed](https://www.capterra.com/p/124590/EMA/) Reason for choosing ZENOTI Gold standard of the medspa space. Aligned most with our requirements. Switched from [Booker](https://www.capterra.com/p/90708/Booker/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Clover](https://www.capterra.com/p/226864/Clover/)[DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Enterprise functionality, cloud-based solution, reporting functionality, user management, and more. Review Source TA Traci A. Operations Manager Alternative Medicine Used the software for: 1-2 years ### "Horrible Wait time in Support" August 12, 2024 1.0 Cons Nothing works and it takes support FOREVER TO respond and complete open tickets. Service has gone WAY DOWN since we went live. WAY to much turnover and no one knows who is where or doing what. The support team is kind and nice, but they need WAY MORE staff. It is ridiculous that it takes LITERALLY WEEKS to get a resolution. Switched from [Symplast](https://www.capterra.com/p/178244/Symplast/) We THOUGHT it would be much better overall. Review Source Response from Soham Inc dba Zenoti August 27, 2024 Hi Traci, thank you for leaving a review about your Zenoti experience. We regret to hear of the challenges you’ve encountered with our support team. We take pride in providing our customers with exceptional service and we understand how important it is for our customers to get the support they need, when they need it. Please know we are continuously working to improve our response times and the quality of support provided. A member of our support team has reached out directly to learn more about the issues you’ve experienced and work to rectify the situation. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. Thank you for being a Zenoti customer. YA Yasmin A. Manager Medical Practice Used the software for: Less than 6 months ### "Zenoti experience " August 23, 2024 5.0 Zenoti transition was a big one for our practice, but we appreciate the many resources that Zenoti has available for us to customize to our needs. Any questions or concerns or reconfigurations we needed to work through to create a better process for our practice was addressed, coached and worked through by the team we were working with. Pros I can't express enough how much appreciation I have for our project management and onboarding team. We worked with project manager \[sensitive content hidden\] on the onboarding and transformation end and they have been so incredible from day one through the entire transition. Cons We had some hiccups throughout the process and some miscommunication issues when signing on, but the project management team worked with us through all of our issues and concerns. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Needed full EMR integration and capabilities, and a more medical spa specific software. Review Source BE Brittney E. Assistant Manager Medical Practice Used the software for: Less than 6 months ### "Zenoti Onboarding Team" August 7, 2024 5.0 \[sensitive content hidden\] were an absolute pleasure to work alongside for the entire four weeks prior to our 'go live' date in clinic. They are incredibly knowledgeable and I would not have been able to complete this process without them. Pros The many different features it offers to help with ease of scheduling and every day use. Cons Nothing comes to mind, I do not have anything to list that I do not like at this time. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Could not book two services in the same booking, it does not track packages or memberships - that had to be done manually and was a huge inconvenience. Review Source SF Samantha F. Director of Operations Medical Practice Used the software for: Less than 6 months ### "Zenoti On Boarding " September 16, 2024 4.0 Pros We went Live with Zenoti July 2024. The Zenoti implementation and data transfer team was patient, responsive and dedicated to getting our practice up and running. \[sensitive content hidden\], the main project contacts, were extremely knowledgeable and helpful every step of the way. I greatly appreciated their willingness to assist and ensure we were satisfied with the experience. Cons While we have only been Live a couple months I am finding some pitfalls. One main issue was with the transfer of data into a patient gallery. There is no way to create folders by year within the gallery. There is a lot of updates Zenoti could make to improve gallery functions/ease of use/finding information. Switched from [DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)[Remedly](https://www.capterra.com/p/180647/Remedly/) Desire to have one platform to work on. Review Source RM Romana M. Clinical Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Experience " September 16, 2024 5.0 We had tried working with other companies, but They are on boarding process the least painful. We always had a lot of help and insight \[sensitive content hidden\] his team did an amazing job. Pros I love the ability to customize things to our needs Cons So far, so good do not have anything to say Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ZENOTI They had a full team helping our two location company on board making it much easier Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) The online client experience was very bad no way to have a hyperlink to services difficult to book appointments did not integrate with social media Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.