# Page 6 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is ZENOTI the right Fitness solution for you? Explore 1250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1250)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 6 - Reviews of ZENOTI

## Showing most helpful reviews

Showing 126-150 of 1250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NS

Nicki S.  
Salon Owner  
Cosmetics  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] and team"

August 29, 2024

5.0

It has been great. Issues we had on day 1 were fixed in minutes. Everything can be fixed with ease.\[sensitive content hidden\] and his team are top notch!

Pros

There is so much that can be done with this software.

Cons

There isn't really anything we do not like. There is so much to learn but we know in the end it will all be beneficial.

Switched from

[Mikal SEVEN](https://www.capterra.com/p/32215/SMS/)

System not up to date with times. Pay for every little thing to add.

Review Source

EC

Ethan C.  
COO  
Individual & Family Services  
Used the software for: Less than 6 months

### "Cutting Edge Cryo Change Over"

August 19, 2024

5.0

Great! We were able to have all clients and services switch over with no issues.

Pros

Our service team has been extremely responsive in setting up our new account. We switched from our old service of 8 years now and have loved this complete change over to Zenoti and all the features that come with it.

Cons

Any communication that comes through the actual support portal on the zenoti dashboard takes WAY too long to respond.

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Booker had lost integrations with modern apps/software. Zenoti was better for a corporate structure.

Review Source

eS

emily S.  
Nurse  
Medical Practice  
Used the software for: 2+ years

### "Face Studio "

July 25, 2024

5.0

Pros

Zenoti helps our business stay functioning with the appropriate forms, patient profile, online booking options for the clients, as well as an awesome support team to help navigate through the software with additional changes and needs.

Cons

its not easy to add certain items or promotional things on your own. there is usually quite a few steps to take to create one task

Review Source

SG

Saji G.  
Consultant  
Alternative Medicine  
Used the software for: 2+ years

### "Great platform"

July 18, 2024

4.0

Zenoti is a great platform with all features in one place that is needed for a wellness business. Kirti Sharma has been very generous with her time to extend support to familiarise with the platform. Thank you Kirti for you ongoing support

Pros

appointment calendar, webstore and customisation that suits for my business needs.

Cons

Too many features that makes me an overwhelming experience

Review Source

BH

Brooke H.  
CEO  
Medical Practice  
Used the software for: 1-2 years

### "Thank you Zenoti!"

July 31, 2024

5.0

Amazing! Thankful to have found them and chose to work together

Pros

User friendly and mainstreams business functions

Cons

Long onboarding process but well worth the wait

Review Source

JA

Jessica A.  
Practice Mananger  
Medical Practice  
Used the software for: Less than 6 months

### "Practice Mananger"

August 5, 2024

5.0

Zenoti was just implemented across my three med spa locations in CT. Not only is Zenoti user friendly and easy to navigate but they also have a phenomenal team to execute these change across offices they are working in. Wanted to give a big shout out to \[sensitive content hidden\]. He was our go to and always had an answer real time. \[sensitive content hidden\] played a huge role in our success on Zenoti!

Pros

user friendly easy to navigate good reporting tools

Cons

training videos could have more directed to my specific office and works flows

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

The whole company was changing over to Zenoti.

Review Source

AS

Adnan S.  
Area sales Executive  
Consumer Goods  
Used the software for: 6-12 months

### "Best medical spas"

November 3, 2024

5.0

My overall experience was good.I highly recommended to everyone to join their medical spas

Pros

I love their medical spas which is really effective for my health and mind.

Cons

love their medical spas which is really effective for my health and mind.

Review Source

Sommer R.  
Operations Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Learning Zenoti"

July 26, 2024

4.0

Pros

I like the amount of reports that can be ran, the tracking of our services and products. It’s nice to be able to run a report for each individual provider as well.

Cons

Getting tech questions answered in a timely manner

Review Source

DB

Diana B.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Z team is working for us"

July 1, 2024

4.0

This was a big business move but over all so glad we made the change

Pros

Great customer service with the integration process and when first going live - learning and working out the glitches

Cons

Zenoti is incredible comprehensive - which also makes it a bit complex as we learn how to set up all the tools and implement them

Switched from

[ThriveCart](https://www.capterra.com/p/234835/ThriveCart/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[When I Work](https://www.capterra.com/p/121248/When-I-Work/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Boulevard](https://www.capterra.com/p/162738/Boulevard/)

To do all this on ONE platform - streamline and reporting simplified - Moving off of Mind Body, Boulevard, Thrive, When I work, Square

Review Source

AW

Amanda W.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Zenoti Review from Precision Wellness of Rancho Mirage"

June 26, 2024

5.0

My overall experience with Zenoti has been exceptional from beginning to the launch of our new platform. I have felt very supported and guided throughout the whole process. Working directly with \[sensitive content hidden\] has been an absolute pleasure. They have provided me with incredible customer care and support. I couldn't be happier with their collaboration on this project.

Pros

I love the amazing customer support and efficiency that Zenoti provides. It is a user-friendly platform that will provide us with a huge time savings due to exceptional functionality of it.

Cons

I didn't like the volume of courses I needed to watch in Zenoti University. I understand the necessity of them, it was just hard to squeeze them into my very busy days.

Alternatives considered

[Cerbo](https://www.capterra.com/p/211395/Cerbo/)

Reason for choosing ZENOTI

I felt it was a better suited platform for our med-spa. It is very customizable, the price is reasonable, and the customer support can't be beat.

Switched from

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

AR is an extremely inefficient platform.

Review Source

EB

Emily B.  
Marketing Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great! Very helpful and Friendly"

August 28, 2024

5.0

Great! Found an amazing solution for SMS.

Pros

The help was great! Very helpful and attentive!

Cons

Took a while to get connected to the right person.

Review Source

CS

Carrie S.  
Clinic Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great for MedSpas!"

July 12, 2024

4.0

Pros

User friendly and easy to use. Lots of different functions for marketing and increasing revenue

Cons

It can be glitchey at times. iPad app crashes periodically

Review Source

SS

Stuart S.  
President, Business Development  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A modern, best practice solution for medical spas and offices!"

June 23, 2024

5.0

Pros

Zenoti has revolutionized my dermatology practice with its comprehensive marketing and office management capabilities. Its user-friendly interface streamlines appointment scheduling, client management, and billing processes, significantly reducing administrative workload. The robust marketing tools allow for targeted campaigns, enhancing client engagement and retention. Real-time analytics and reports provide valuable insights into business performance, aiding in strategic decision-making. With Zenoti, our practice runs more efficiently, enabling us to focus more on patient care and satisfaction. Its reliability and extensive features make it an indispensable asset for any dermatology practice.

Cons

Does not include insurance claim submission.

Switched from

[Hippocrates](https://www.capterra.com/p/10013019/Hippocrates/)

Our custom built solution was created 10+ years ago and did not include many of the modern, best practice features of a medical office management system: online booking, txt message confirmation, robust reporting, ipad app, and much more.

Review Source

JA

Jehangir A.  
Medical Director  
Medical Practice  
Used the software for: Less than 6 months

### "Eman Aesthetics "

July 29, 2024

5.0

I had great experience with the team. Whenever I emailed or got online to talk to them they were great.

Pros

The system takes little time to learn but it has everything an owner/manager would want . team is excellent , great support system. They are very patient during your on boarding time.

Cons

Requires some time to learn. Built forms could be little better

Alternatives considered

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

Review Source

NB

Nok B.  
Founder, Owner, Healer  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "The best booking software to grow my massage business"

July 1, 2024

5.0

Pros

Professional booking software that perfect for booking appointments, marketing, connecting with clients, easy to use & very helpful teams who helped me with set up and get it going smoothly. I am beyond happy.

Cons

I wish they can transfer my clients history at a lower price.

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

I want to get the new booking software that I can grow my business with. Lots of features with Zenoti that benefits my growing business.

Review Source

MF

Melissa F.  
BDM-Business Development Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Horrible service and EXPENSIVE"

May 11, 2024

2.0

Pros

I like the customizable forms, but they take forever to build and Zenoti implementation team will charge you for helping build them. Not user friendly for small business owners.

Cons

As the manager of our med spa, I'd like to address some concerns regarding our experience with Zenoti. We've found it frustrating that certain features that should enhance platform usability come at an additional cost. Specifically, the lack of automatic notifications for low credits in email marketing has been particularly infuriating. Recently, after utilizing Zenoti for 1.5 years, we began utilizing the marketing tools, only to find ourselves inadvertently exceeding our email capacity for May 2024. While we understand the need to pay for marketing emails, it's disappointing that hitting our cap also impacts essential functions like emailing receipts, without prior warning from Zenoti. Furthermore, the response from Zenoti support was less than satisfactory, offering to add 7500 emails for an additional $200 instead of acknowledging the lack of notification. This feels unreasonable given our already substantial monthly investment in the platform, which includes charges for text messages and photo management. As a small business, I manage the backend operations alone, making efficient support crucial. Unfortunately, Zenoti's customer service primarily relies on AI responses, resulting in lengthy wait times and a lack of personalized attention. Additionally, despite our investment, we've yet to receive proactive outreach from Zenoti regarding our experience or feedback on their app. In conclusion, while Zenoti offers valuable features, the lack of proactive support and additional charges for essential functionalities detract from its overall utility and value for our business. As a manager overseeing operations at our med spa, it's important to provide a comprehensive assessment of our experience with Zenoti. In addition to the frustrations outlined earlier, it's become apparent that Zenoti's business model prioritizes larger clients, often at the expense of smaller businesses like ours. Their approach, which seems geared towards extracting additional fees for basic functionalities, suggests a profit-driven ethos that neglects the needs of smaller enterprises. This money-centric strategy, coupled with a lack of personalized support for smaller clients, reinforces the impression that Zenoti is primarily concerned with maximizing revenue rather than fostering mutually beneficial partnerships. Given these observations, I would caution fellow small business owners to carefully consider whether Zenoti aligns with their operational and financial needs. In our experience, the platform's shortcomings and profit-focused mentality make it less suitable for businesses of our scale. Therefore, I would advise small business owners to explore alternative solutions that prioritize user experience and support tailored to their specific requirements.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing ZENOTI

Seemed to have the best customer service, but boy were they wrong!

Switched from

[Shore](https://www.capterra.com/p/141463/Shore-com/)

Shore's capabilities were too basic for our growing company.

Review Source

Response from Zenoti Software

May 16, 2024

Hi Melissa, thank you for taking the time to review Zenoti. We regret to hear the utilization of our platform, particularly the marketing tools and customer support, have not met your expectations or needs as a small business owner. We strive to provide exceptional software and support to all of our customers, and it's clear from your review that we fell short in delivering that to you. Our team has taken immediate steps to address this issue, by adding additional credits to ensure continuity of your services for the rest of the month. While we understand this action does not undo the inconvenience and frustration you experienced, please know we are committed to supporting your needs. A member of our team will be reaching out to learn more about the problems you experienced and offer personalized support to reach a resolution. We’re dedicated to regaining your trust and ensuring your satisfaction.

RAA

R. Aravinthan A.  
Managing partner  
Cosmetics  
Used the software for: 6-12 months

### "My review "

June 14, 2024

5.0

Pros

The easy of use and the support in implementation was superb . I tried many other software and was very unsatisfied. After using Zenoti I am very happy and my team is able to use and implement it with ease

Cons

The only issue was that invoice with balance payments cannot be closed

Review Source

SK

Sheldon K.  
Spa Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Stay Away from this operating system for spas, gyms, etc"

May 5, 2024

2.0

Awful - Run do not walk - AWAY - they offer no support once you a paying client.

Pros

It is connected to all our franchises so customer data is at any location.

Cons

It is a very non user friendly program. They do not update the platform. NOTHING autosaves. So if you step away from your desk and get delayed all your progress is instantly lost when working on reports, email campaigns, etc. They system lets us down on a daily basis. There is absolutely no "help" because support is out of the country and they take days to respond.

Review Source

Response from Zenoti Software

May 16, 2024

Hi Sheldon, thank you for taking the time to review Zenoti. We regret to hear your experience with our software and support team has been unsatisfactory. A member of our team has already reached out to you directly to learn more about the issues you're facing and offer personalized support. Our goal is to not only resolve these issues but to ensure your satisfaction and trust in our software and support moving forward. Your feedback is critical helping us identify areas where we can improve, and we thank you for your candid feedback.

SA

Sara A.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Overall good system and great onboarding help."

June 27, 2024

4.0

I think overall the experience has been good. It is quite a process. I feel that having a complete sandbox system to navigate, before the setup is started would be EXTREMELY helpful. It would have saved so much time on my part and on the Senior Specialist time having to make corrections once our site went live.

Pros

Having the help of \[sensitive content hidden\], the Senior Setup Specialist. With our old system we did not have as much support during the setup process.

Cons

What I like least about Zenoti is needing to switch between the organization view and center view during implementation was extremely confusing.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

The system was not user friendly and didn't have the option adjust botox units correctly and the help desk couldnt help me.

Review Source

AP

ANGELA P.  
OWNER  
Alternative Medicine  
Used the software for: 1-2 years

### "LIFESTYLE MENS HEALTH "

June 12, 2024

5.0

GOOD, I AM GETTING TO KNOW THE SYSTEM WELL BUT IT IS DEFINITELY A LEARNING CURVE ESPECIALLY FOR SOMEONE THAT IS NOT AN IT EXPERT.

Pros

COMMUNICATION WITH CLIENTS PAYMENT PROCESSING BOOKING APPTS AND FOLLOW UPS

Cons

I WOULD REALLY LIKE TO BE ABLE TO SEND PRESCRIPTIONS THROUGH A ZENOTI EMR TO PHARMACIES.

Reason for choosing ZENOTI

INTREGRATION OF CHARTING, PAYMENTS, AND BOOKING APPTS

Review Source

KK

Kristen K.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Med Spa Zenoti review"

May 10, 2024

5.0

I would highly recommend zenoti. I worked mostly with Yogesh on the team and he was definitely my super hero during the process. He offered additional gelp and job aids and always checked in to make sure we were doing well

Pros

I loved working with the project team. There was alot of onfo to lewrn but they were so helpful and patient with every question during the transition

Cons

Its a bittersweet issue... there was sooo much information but that was becaise it was a completely new system we got to build from the ground up

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

We were doing years of manual workarounds because the system didn't fit the needs that were required for a MedSpa

Review Source

AC

Amy C.  
Business Operations Partner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Zenoti has streamlined our business"

June 3, 2024

5.0

We are so thrilled with our experience with Zenoti! The platform took the place of 4 separate systems we were using to manage our growing integrated, functional medicine practice. This platform makes business operations so streamlined! Thank you to \[sensitive content hidden\] for their professionalism and helping us see some gaps we hadn't even thought of! Loved working with this team!

Pros

Every aspect of this platform is user friendly! They even have Zenoti University with easy to understand training modules to walk you through every step!

Cons

I can confidently say there is nothing I liked least.

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/)

We made the switch for cost effectiveness and to streamline business operations .

Review Source

DR

Deepa R.  
Salon and spa  
Hospitality  
Used the software for: 1-2 years

### "Great experience "

June 11, 2024

5.0

Love the software . More easy to understand it .

Pros

Easy go... appointments or sales and employees services and inventory

Cons

Feedbacks not getting it properly. Request to get the feedbacks on owner massages. Will be more easy accessible.

Review Source

MB

Megan B.  
Chief Operating Officer  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Onboarding with Zenoti"

May 15, 2024

5.0

Overall, I am pleased with our decision to utilize Zenoti. It is by far the most advanced software I have found from a reporting and financial standpoint as well as infinite customization. That customization definitely comes at a time cost in terms of setup, but I think will be well worth it in the end.

Pros

Zenoti is a pretty powerful piece of software that met all of our expectations and needs from an operations and accounting standpoint - and then some. We are still in the very early stages so are still learning to use some of the features and functionality - but I will say that I have been part of several software onboardings/rollouts with EMRs/practice management solutions, and I can genuinely say that I have not experienced a more helpful, prompt, and just all around wonderful team than the one we had with Zenoti. \[sensitive content hidden\] and \[sensitive content hidden\] were amazingly responsive and had great questions and feedback that helped us set the system up the way we needed.

Cons

While Zenoti really excels in reporting and customization options, there are some aspects of the clinical usage that could be a bit more robust, and I would love to see an integration with Alle or other rewards programs! It's also not the most intuitive system to use/learn - but I have not worked with any software that has as many guides as Zenoti that show step by step how to do something. They also have weekly in-person trainings and Q+A for all users, I have attended one so far and found it incredibly helpful. So training and guidance is readily available after onboarding, which really helps with the less intuitive aspects.

Alternatives considered

[Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[TouchMD](https://www.capterra.com/p/10003086/TouchMD/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Review Source

ZN

Zainab N.  
Medical Director  
Medical Practice  
Used the software for: Less than 6 months

### "Medical Director"

June 14, 2024

5.0

yogesh HAS been awesome and only if i could have access to him to solve and resolve my day to day operation issues during my initial months of use.

Pros

Online booking feature is good. Payment link is good

Cons

support needs major improvement-need somebody to talk to and not a bot

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

more advanced system with more fetaures

Review Source

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