# Page 6 | ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is ZENOTI the right Salon solution for you? Explore 1261 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131057/ZENOTI/reviews --- ZENOTI 4.4 (1261) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Page 6 - Reviews of ZENOTI ## Showing most helpful reviews Showing 126-150 of 1261 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TP Teresa P. Campus Director Education Management Used the software for: Less than 6 months ### "Smooth Transition with Great Team Support" September 17, 2024 5.0 My overall experience with ZENOTI has been highly positive. The implementation process went smoothly, and the team was always available to address any questions or concerns. They were proactive in setting up calls on launch day to ensure we had the support needed, which contributed to a seamless transition. Pros What I appreciated most about ZENOTI is its intuitive, user-friendly interface, which made it easy to navigate and utilize daily. Additionally, the ability to access the platform from anywhere provided flexibility and convenience, which is essential in a fast-paced environment. The support team was particularly impressive, as they were not only highly knowledgeable but also responsive and consistently available throughout the implementation process, ensuring a smooth and efficient launch of the new software. Cons The overall experience with ZENOTI has been great. Any concerns that have come up were addressed promptly and resolved quickly. The responsiveness of the team ensured that even minor issues were taken care of efficiently, making the entire experience smooth and seamless. Review Source JF JL F. Owner Medical Practice Used the software for: Less than 6 months ### "Finally A Software Focussed on Medical Spas" July 20, 2024 5.0 To date, it has been better than I had imagined. I have been in this industry for almost 20 years. Changing software is a nightmare; you gain and lose some things. I was worried about making another change and the disruption to staff and workflow; I have migrated databases that have been disastrous. We have had a seamless transition with a client database of 37 thousand names. Thanks to my Zenoti team of \[sensitive content hidden\], this has been an amazing migration and set-up. Indeed, the most successful software change, migration, and setup I have done thanks to them and the rest of the team! Pros It is easy to use, having all our software needs in one program: scheduling, reporting, charting, marketing, memberships, online booking, and payments. In the past, this required multiple software programs to achieve each, adding additional cost. Now, we have one cost and one software to work from, improving workflow and efficiency. Cons They are adding new features as they continue to evolve and learn about the medical spa industry's unique needs. So, some future additions will make this an even more robust program, like e-scripts. Alternatives considered [TouchPoint](https://www.capterra.com/p/94410/TouchPoint/) Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) Integrating all software into one software program to improve workflow and efficeincy Review Source TS Tanya S. Project Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Exceptional Onboarding and User-Friendly Software Experience" August 6, 2024 5.0 Overall, our experience has been excellent. The onboarding team has been exceptionally helpful—kind, patient, and friendly throughout the process. We've never felt that our questions or learning curve were burdensome or dismissed. Additionally, the training videos on their university platform are thorough and informative. The software itself is intuitive, logical, and user-friendly. Pros We're impressed with everything so far! The onboarding process is highly organized and clearly mapped out. This is our third software investment for our med spa, and we've finally found an all-inclusive program that meets our expectations. Cons Aside from missing E Prescribe, we like everything. Alternatives considered [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing ZENOTI We were impressed with the features offered in both the base service and the additional options in other pricing tiers. We also appreciated their extensive market experience and the diverse range of businesses the software serves. Switched from [BoomerangFX](https://www.capterra.com/p/186039/BoomerangFX/) Boomerang is a newer software still resolving issues. After 8 months, we decided we couldn't wait any longer for their IT team to address the daily challenges we faced. Review Source GW Greg W. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Business Owner" August 28, 2024 5.0 As we transitioned to a new Zenoti program, the support and expertise provided by \[sensitive content hidden\] was incredible. They were extremely knowledgeable about the product and were willing to help make the transition as smooth as possible. It was great working with these professionals. Pros Numerous options to choose from so that you can customize your site. Cons I don’t have any comments for this section. Review Source JJ Jenna J. Financial Analyst Medical Practice Used the software for: Less than 6 months ### "great help" September 24, 2024 4.0 pretty good. great access to trainers and help when we have issues. Pros Ease of navigation, very good graphics and system layout. Cons Hard to get to the right report and filter down. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Credit card fees were promised to be lower. Review Source sW sara W. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great support " August 15, 2024 4.0 Very good. Supportive and understanding of our business needs and requirements. Pros The support we are receiving is excellent and we are discovering new and exciting functions monthly with the help of our support teams. Thank you. Cons Sometimes a little glitchy, sometimes a little fussy. Switched from [Inspire](https://www.capterra.com/p/195805/STX-Software/) Wanting to work in 15/ 30 minute segments - custom STX at the time only offered 20 mins Review Source AS Adnan S. Area sales Executive Consumer Goods Used the software for: 6-12 months ### "Best medical spas" November 3, 2024 5.0 My overall experience was good.I highly recommended to everyone to join their medical spas Pros I love their medical spas which is really effective for my health and mind. Cons love their medical spas which is really effective for my health and mind. Review Source PB Paul B. Owner Consumer Services Used the software for: 1-2 years ### "Full Featured product to Manage your business" July 20, 2024 5.0 Overall, our experience has been very good with Zenoti. We are especially impressed with the rate of continuing investment that the company is putting into the product. Previous software platforms we have used cannot compare. Pros A full featured product that eliminates the need for integrating a variety of solutions for different business needs. Cons Some features could use some minor improvements to make them more intuitive for our staff to understand and use effectively. Reason for choosing ZENOTI Clearly the most feature rich solution in the market place. High commitment to ongoing development. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Apparent lack of commitment by management to the product. Review Source EC Ethan C. COO Individual & Family Services Used the software for: Less than 6 months ### "Cutting Edge Cryo Change Over" August 19, 2024 5.0 Great! We were able to have all clients and services switch over with no issues. Pros Our service team has been extremely responsive in setting up our new account. We switched from our old service of 8 years now and have loved this complete change over to Zenoti and all the features that come with it. Cons Any communication that comes through the actual support portal on the zenoti dashboard takes WAY too long to respond. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker had lost integrations with modern apps/software. Zenoti was better for a corporate structure. Review Source KP Karen P. Assistant Manager Medical Practice Used the software for: Less than 6 months ### "Highly recommend Zenoti" August 5, 2024 5.0 We have 3 locations and Zenoti was so patient with us so that we could go live with each location at separate times allowing us to focus on the training for each set of employees. Zenoti made it so easy for us to integrate this software. We were able to work directly with them as they understood what we needed and how our business and previous memberships ran in the past. It made our transition seamless while providing the one on one care we needed at the time. The response time has been exceptional. Whenever we had questions, \[sensitive content hidden\] or someone from his team was there to help us work through the issue. Highly recommend. Pros Zenoti has so many great features! It makes our daily tasks so much easier with all of the information we need at our fingertips. We have had better success with our online booking than we did with our legacy system. We have certainly had an increase in appointments. I love that the schedule layout can be viewed multiple ways as well! Having the texting capabilities has been so helpful. We could not have done this without the patience of \[sensitive content hidden\], our Zenoti king! Cons There is nothing that we didn't like. Everything you can think of that you would need for your business is already there. We are so grateful to have this integrated into our business! Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Corporate office changed to a cohesive product across the med spas Review Source NS Nicki S. Salon Owner Cosmetics Used the software for: Less than 6 months ### "\[sensitive content hidden\] and team" August 29, 2024 5.0 It has been great. Issues we had on day 1 were fixed in minutes. Everything can be fixed with ease.\[sensitive content hidden\] and his team are top notch! Pros There is so much that can be done with this software. Cons There isn't really anything we do not like. There is so much to learn but we know in the end it will all be beneficial. Switched from [Mikal SEVEN](https://www.capterra.com/p/32215/SMS/) System not up to date with times. Pay for every little thing to add. Review Source CT Chelsea T. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Incredible software for growing businesses!" August 5, 2024 5.0 Overall Zenoti is a great software. We had outstanding support and assistance provided by \[sensitive content hidden\] and \[sensitive content hidden\] our implementation team throughout the integration process. They were extremely responsive and always available to us. Thus far we have experienced a reliable performance through out our daily usage with very few issues and are looking forward to the new e-prescription option in the near future! Pros A very powerful software with comprehensive features and is a true all-in-one product. Includes online appointment scheduling, billing, POS, reporting customer management, product sales, marketing, etc. and has a ton of different integrations you can pick from. Cons Incredibly time-consuming during the initial set up if you want to integrate a large amount of the available features. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Switch to an all-in-one software with integrated POS. Review Source DT Dominique T. Front Desk Manager Medical Practice Used the software for: 6-12 months ### "Worth the Effort" July 11, 2024 4.0 Pros Zenoti is a great all in one platform. It has a sleek appearance and is fairly easy to use. It includes features for inventory management, payroll, text confirmations, EMR, and so much more. Cons We have a large client base and transitiong has not been the easiest. Much of our data had to be saved by us manually and learning from the system from an administrative role has been a learning curve. The amount of features available has been a bit overwhelming but the support we receive has been immensely helpful. \[sensitive content hidden\] were super supportive through the long implementaion process and \[sensitive content hidden\] has been a big help in continuing support and ensuring ease of use. Review Source eS emily S. Nurse Medical Practice Used the software for: 2+ years ### "Face Studio " July 25, 2024 5.0 Pros Zenoti helps our business stay functioning with the appropriate forms, patient profile, online booking options for the clients, as well as an awesome support team to help navigate through the software with additional changes and needs. Cons its not easy to add certain items or promotional things on your own. there is usually quite a few steps to take to create one task Review Source JA Jessica A. Practice Mananger Medical Practice Used the software for: Less than 6 months ### "Practice Mananger" August 5, 2024 5.0 Zenoti was just implemented across my three med spa locations in CT. Not only is Zenoti user friendly and easy to navigate but they also have a phenomenal team to execute these change across offices they are working in. Wanted to give a big shout out to \[sensitive content hidden\]. He was our go to and always had an answer real time. \[sensitive content hidden\] played a huge role in our success on Zenoti! Pros user friendly easy to navigate good reporting tools Cons training videos could have more directed to my specific office and works flows Switched from [Booker](https://www.capterra.com/p/90708/Booker/) The whole company was changing over to Zenoti. Review Source SG Saji G. Consultant Alternative Medicine Used the software for: 2+ years ### "Great platform" July 18, 2024 4.0 Zenoti is a great platform with all features in one place that is needed for a wellness business. Kirti Sharma has been very generous with her time to extend support to familiarise with the platform. Thank you Kirti for you ongoing support Pros appointment calendar, webstore and customisation that suits for my business needs. Cons Too many features that makes me an overwhelming experience Review Source EB Emily B. Marketing Director Hospital & Health Care Used the software for: Less than 6 months ### "Great! Very helpful and Friendly" August 28, 2024 5.0 Great! Found an amazing solution for SMS. Pros The help was great! Very helpful and attentive! Cons Took a while to get connected to the right person. Review Source BH Brooke H. CEO Medical Practice Used the software for: 1-2 years ### "Thank you Zenoti!" July 31, 2024 5.0 Amazing! Thankful to have found them and chose to work together Pros User friendly and mainstreams business functions Cons Long onboarding process but well worth the wait Review Source JA Jennifer A. General Manager Medical Practice Used the software for: 6-12 months ### "Not for med spas" June 27, 2024 1.0 From onboarding to present day, this has been an extremely difficult and frustrating process. I regret ever switching to Zenoti. Pros I wish I could come up with something. The sales team put on a great presentation. Cons Not to be dramatic, but I don't believe any of the features have worked as promised. The most frustrating part is that their tech support is overseas, so it can take days or weeks to get an answer to what should be a simple problem. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing ZENOTI They promised a robust, user-friendly experience Switched from [Wylie for Weight Loss](https://www.capterra.com/p/156034/The-Wylie-Business-System/) Too basic. Very rudimentary system, minimal support. Review Source Response from Soham Inc dba Zenoti July 5, 2024 Hi Jennifer, Thank you for taking the time to review Zenoti. We regret to hear your implementation experience didn't meet our high standards, and that you encountered challenges with our support team. We take pride in providing our customers with exceptional service and we understand how important it is for our customers to get the support they need, when they need it. We are continuously working to improve our response times and the quality of support provided. We understand it’s critical for your med spa to have a reliable and efficient software system in place, especially when it comes to managing memberships, loyalty programs, and storefront operations, and we’re disappointed to hear we fell short of your expectations. Our customer success team has reached out directly to learn more about the issues you described and rectify the situation. We appreciate your candid feedback and look forward to delivering you a better experience moving forward. Sommer R. Operations Manager Medical Practice Used the software for: Less than 6 months ### "Learning Zenoti" July 26, 2024 4.0 Pros I like the amount of reports that can be ran, the tracking of our services and products. It’s nice to be able to run a report for each individual provider as well. Cons Getting tech questions answered in a timely manner Review Source JA Jehangir A. Medical Director Medical Practice Used the software for: Less than 6 months ### "Eman Aesthetics " July 29, 2024 5.0 I had great experience with the team. Whenever I emailed or got online to talk to them they were great. Pros The system takes little time to learn but it has everything an owner/manager would want . team is excellent , great support system. They are very patient during your on boarding time. Cons Requires some time to learn. Built forms could be little better Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Review Source CS Carrie S. Clinic Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for MedSpas!" July 12, 2024 4.0 Pros User friendly and easy to use. Lots of different functions for marketing and increasing revenue Cons It can be glitchey at times. iPad app crashes periodically Review Source DB Diana B. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Z team is working for us" July 1, 2024 4.0 This was a big business move but over all so glad we made the change Pros Great customer service with the integration process and when first going live - learning and working out the glitches Cons Zenoti is incredible comprehensive - which also makes it a bit complex as we learn how to set up all the tools and implement them Switched from [ThriveCart](https://www.capterra.com/p/234835/ThriveCart/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[When I Work](https://www.capterra.com/p/121248/When-I-Work/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Boulevard](https://www.capterra.com/p/162738/Boulevard/) To do all this on ONE platform - streamline and reporting simplified - Moving off of Mind Body, Boulevard, Thrive, When I work, Square Review Source SS Stuart S. President, Business Development Health, Wellness and Fitness Used the software for: Less than 6 months ### "A modern, best practice solution for medical spas and offices!" June 23, 2024 5.0 Pros Zenoti has revolutionized my dermatology practice with its comprehensive marketing and office management capabilities. Its user-friendly interface streamlines appointment scheduling, client management, and billing processes, significantly reducing administrative workload. The robust marketing tools allow for targeted campaigns, enhancing client engagement and retention. Real-time analytics and reports provide valuable insights into business performance, aiding in strategic decision-making. With Zenoti, our practice runs more efficiently, enabling us to focus more on patient care and satisfaction. Its reliability and extensive features make it an indispensable asset for any dermatology practice. Cons Does not include insurance claim submission. Switched from [Hippocrates](https://www.capterra.com/p/10013019/Hippocrates/) Our custom built solution was created 10+ years ago and did not include many of the modern, best practice features of a medical office management system: online booking, txt message confirmation, robust reporting, ipad app, and much more. Review Source AW Amanda W. Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Zenoti Review from Precision Wellness of Rancho Mirage" June 26, 2024 5.0 My overall experience with Zenoti has been exceptional from beginning to the launch of our new platform. I have felt very supported and guided throughout the whole process. Working directly with \[sensitive content hidden\] has been an absolute pleasure. They have provided me with incredible customer care and support. I couldn't be happier with their collaboration on this project. Pros I love the amazing customer support and efficiency that Zenoti provides. It is a user-friendly platform that will provide us with a huge time savings due to exceptional functionality of it. Cons I didn't like the volume of courses I needed to watch in Zenoti University. I understand the necessity of them, it was just hard to squeeze them into my very busy days. Alternatives considered [Cerbo](https://www.capterra.com/p/211395/Cerbo/) Reason for choosing ZENOTI I felt it was a better suited platform for our med-spa. It is very customizable, the price is reasonable, and the customer support can't be beat. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) AR is an extremely inefficient platform. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.