--- title: "ZENOTI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ZENOTI Software - reviews, pricing plans, popular comparisons to other Salon products and more." source_url: "https://www.capterra.com/p/131057/ZENOTI/" page_type: "product" language: "en" --- # ZENOTI Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ZENOTI ## What is ZENOTI? Zenoti is an all-in-one, AI-powered salon management platform trusted by 30,000+ salons worldwide, from single locations to large chains like Supercuts, Toni&Guy, and Regis. Unify appointments, POS, marketing, CRM, inventory, and payroll in one seamless platform. Fill your chairs with smart waitlists, abandoned booking recovery, and social bookings from Instagram, Facebook, and Google. An AI Receptionist handles missed calls 24/7, converting them into confirmed appointments via SMS, and no staff required. Providers get real-time visibility into commissions and tips via the myZen app. Owners get instant insights across locations. Guests enjoy frictionless booking, loyalty rewards, and personalized experiences that keep them coming back. Zenoti reduces no-shows by up to 40%, drives 60%+ increases in online bookings, and helps salons grow revenue predictably, at any scale. ## What is ZENOTI used for? [Medical Spa](https://www.capterra.com/medical-spa-software/)[Salon](https://www.capterra.com/salon-software/)[Spa](https://www.capterra.com/spa-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 1,281 user reviews Reviews sentiment Positive 87% Neutral 7% Negative 5% Pros & cons Responsive onboarding and ongoing help Integrated marketing and growth tools Slow and inconsistent phone support Payment processing limitations Starting price $300 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Fitness / 2026 - Medical Spa / 2026 - Salon / 2026 - Barbershop / 2025 - Club Management / 2025 - Gym Management / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ZENOTI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.zenoti.com/&name=ZENOTI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ZENOTI 4.5 (1,281) VS. [4.4 (660)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting Price $300 Per Month Starting Price $160 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (1,278) Ease Of Use 4.2 (660) Value For Money 4.3 (922) Value For Money 4.3 (590) Customer Service 4.6 (1,255) Customer Service 4.5 (649) ## ZENOTI alternatives [4.7 (645)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (375)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $176.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.9 (338)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (3,647)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131057/ZENOTI/alternatives/) ## FAQs about ZENOTI Overview ### What problems does ZENOTI solve? ZENOTI solves fragmented spa and med spa operations by combining scheduling, POS, patient records, consent forms, marketing, loyalty, and reporting in one system. It reduces scheduling conflicts, manual follow-ups, disconnected multi-location data, and administrative busywork. Spa owners, clinic managers, front-desk teams, providers, and franchise operators benefit most. Answer based on 797 reviews Overview ### Which roles and teams benefit most from ZENOTI? ZENOTI is most used by business owners, executives, and operations leaders in salons, spas, and wellness practices who need control over scheduling, payments, reporting, and multi-location performance. Managers and front-desk teams rely on it to streamline appointments, staff coordination, and customer service, while practitioners use it to manage daily service delivery. Answer based on 1174 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is ZENOTI built for? ZENOTI is built primarily for small businesses in health, wellness, and fitness, which account for 93% of reviewers and 30% of industries represented. It also serves medical practices at 18% and consumer services at 14%, with secondary adoption among midsize businesses at 5% and enterprises at 2%. Answer based on 1271 reviews Features and Usability ### What are the key features of ZENOTI? ZENOTI includes core salon and med spa tools like appointment scheduling, online booking, point of sale, and inventory management. Differentiating features include real-time reporting, multi-location dashboards, email and SMS marketing, loyalty program management, and mobile access for staff and clients. Answer based on 601 reviews Integrations ### Which third-party tools and platforms does ZENOTI integrate with? ZENOTI integrates with Shopify, Zapier, Meta for Business, Instagram, QuickBooks Online Advanced, WooCommerce, Zoom, and Stripe. These connections cover ecommerce, social booking and advertising, accounting, and communications, and official catalog data indicates more than 20 integrations overall across retail, finance, and marketing tools. Answer based on 73 reviews Getting Started and Support ### How easy is it to onboard and train a team on ZENOTI? ZENOTI offers in-person training, live online sessions, webinars, videos, and documentation. Front-desk staff, stylists, and providers often get comfortable quickly with daily tasks, while owners, admins, and teams migrating from simpler systems usually need more time for setup, reports, and advanced features. Reviewers describe onboarding as supported but sometimes overwhelming at first. Answer based on 152 reviews Getting Started and Support ### What customer support options does ZENOTI offer, and how do users rate the experience? ZENOTI offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, knowledgeable, and especially helpful during onboarding and implementation. Some report slower replies during peak times, uneven agent expertise, and a learning curve that can make urgent issue resolution frustrating. Answer based on 601 reviews Security ### How does ZENOTI handle data security and access control? ZENOTI uses permission-based roles, password logins, secure client and guest data management, safe credit-card storage, digital records, and consent forms in a cloud-based system with secure remote access. Reviewers also note security roles can be complex, sometimes misconfigured or reset by updates, and a few reported password, permissions, and cash-drawer access issues. Answer based on 32 reviews Bugs and issues ### Does ZENOTI have bugs or reliability issues? ZENOTI handles core salon and spa operations well, but reliability feedback is mixed. Many businesses mention occasional glitches, slow mobile performance, click-heavy workflows, and setup issues during implementation. Larger or more customized teams often need extra support, while many users also note that problems usually become manageable once configuration and training improve. Answer based on 366 reviews ## Who uses ZENOTI? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive onboarding and ongoing help 89% positive reviews out of 538 Most reviewers describe customer support as attentive, knowledgeable, and proactive during setup and daily operations. Kim O. Practice Manager, 11 - 50 employees. "We truly appreciate the responsiveness and clarity of the support team, which has helped turn potential frustrations into manageable solutions." Slow and inconsistent phone support 54% negative reviews out of 95 Some reviewers report long hold times, delayed callbacks, and difficulty reaching knowledgeable phone support during urgent issues. Integrated marketing and growth tools 89% positive reviews out of 113 Most reviewers indicate business growth and marketing features streamline promotions, client engagement, and retention, boosting efficiency. Stuart S. President, Business Development, 11 - 50 employees. "Zenoti has revolutionized my dermatology practice with its comprehensive marketing and office management capabilities." Payment processing limitations 62% negative reviews out of 76 Some reviewers describe payment processing as problematic, citing hardware issues, limited processor options, and unreliable transaction handling. Danielle R. Director of Operations, 51 - 200 employees. "Cons - Organization of EMR charting, including photos and settings are difficult to navigate through, needing help from support frequently, being forced to use their credit card processor with high fees, no e-prescribe option." Simple and intuitive platform 89% positive reviews out of 106 Most reviewers find ease of use valuable, highlighting straightforward navigation and quick learning for daily business tasks. Brady B. Owner, 2 - 10 employees. "There are some pretty simple things that they offer that I didn't get with my old platform that I am loving." High and unclear pricing 58% negative reviews out of 50 Some reviewers feel pricing is high, with additional fees for features and unclear value compared to alternatives. ellie M. Medical Spa Manager , 2 - 10 employees. "The photo format that was just launched is very expensive and its not something we can afford, however it is something we need." ## Features AI summary Based on 2,154 Salon reviews Capterra reviewers say these are the salon features buyers focus on most: - **Appointment Scheduling** (**65%** of reviewers rated this feature as critical) - **Calendar Management** (**56%**) - **Confirmations/Reminders** (**55%**) ZENOTI supports all three top-priority features: **Appointment Scheduling**, **Calendar Management**, and **Confirmations/Reminders**. Together, these capabilities help salons book services efficiently, keep staff calendars organized, and reduce missed appointments through timely client notifications, allowing teams to manage daily operations with less manual work and deliver a more consistent customer experience. Calendar Management 4.4 (91) 56.04% of 91 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Confirmations/Reminders 4.3 (71) 59.15% of 71 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Online Booking 4.5 (217) 71.89% of 217 reviewers that rated this feature as important or highly important You benefit from a customizable, easy-to-use online booking system that integrates well with Zenoti. Reviewers indicate it reduces front desk workload, is popular with clients, and provides instant updates, though a few mention occasional appointment syncing issues. Point of Sale (POS) 4.4 (140) 63.57% of 140 reviewers that rated this feature as important or highly important ZENOTI offers a straightforward POS system for processing payments and managing sales. Reviewers appreciate its ease of use, fast checkout, and ability to handle services and products, though some note occasional hardware issues and a desire for fewer steps in transactions. Client Database 4.3 (63) 58.73% of 63 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Appointment Management 4.6 (268) 67.16% of 268 reviewers that rated this feature as important or highly important It gives you tools to organize, modify, and track appointments efficiently. Users think the system is intuitive, quick to use, and helps keep businesses organized, but some mention occasional glitches and slowdowns that can disrupt appointment handling. ZENOTI 110 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: It gives you tools to organize, modify, and track appointments efficiently. Users think the system is intuitive, quick to use, and helps keep businesses organized, but some mention occasional glitches and slowdowns that can disrupt appointment handling. - Appointment Scheduling: With this capability, you can easily schedule, reschedule, and manage appointments through a user-friendly interface. Reviewers appreciate the straightforward process, drag-and-drop options, and seamless online and mobile booking, though some mention client-side difficulties and occasional walk-in challenges. - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Before & After Pictures: Before and after photos of procedure(s) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Costume Management: Designing, storing and cataloging costumes with client information, including assignments, sizes and prices - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Mobile App: Platform for customers to directly manage their appointments and profile - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - For Barbershops: Specific use for barbershops - For Gyms: Intended for sports & fitness gyms - For Medical Spas: Designed for medical spas - For Salons and Spas: Specific for use in spas and salons - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Inventory Management: This aspect helps you track and manage inventory levels, generate reports, and receive stock alerts. Some users say it’s robust and convenient, though a few find it initially complex or tedious when handling multiple locations. - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Membership Signup: Registration process to become members by providing relevant information and agreeing to terms - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: You benefit from a customizable, easy-to-use online booking system that integrates well with Zenoti. Reviewers indicate it reduces front desk workload, is popular with clients, and provides instant updates, though a few mention occasional appointment syncing issues. - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Store: Website through which businesses can sell goods or services over the internet - Payment Processing: Accept, record, and reconcile financial transactions - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): ZENOTI offers a straightforward POS system for processing payments and managing sales. Reviewers appreciate its ease of use, fast checkout, and ability to handle services and products, though some note occasional hardware issues and a desire for fewer steps in transactions. - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Rescheduling: Manage the rescheduling of appointments - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Packages: Sell multiple treatments together as a set - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Waitlist Status Tracking: Track the position in queue in real-time - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.4 (996) 4.4 Based on 996 reviews ## Pricing Value for money 4.3 (922) [View pricing plan details](https://www.capterra.com/p/131057/ZENOTI/pricing/) Basic $300.00 Per Month Value for money 4.3 (922) 4.3 Based on 922 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1255) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,255) 4.6 Based on 1,255 reviews ## User reviews Overall rating 4.5 Based on 1,281 reviews Filter by rating 5(843) 4(275) 3(95) 2(33) 1(35) Mentioned topic Sorted by most recent HS Hannah S. Business Administrator Health, Wellness and Fitness ### "Great Value, More Features, and Excellent Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2026 Our overall experience with Zenoti has been very positive. The platform gives us more tools to manage and grow our business without a significant increase in cost. The transition was smooth, and \[sensitive content hidden\] and the rest of the team made sure we felt supported and prepared before going live. Pros Zenoti offers great value for the money. We are paying nearly the same as our previous software while gaining significantly more features, including AI integrations that can help support business growth. Appointment management and online booking have also been easy to use. The customer support has been excellent. \[sensitive content hidden\] was extremely helpful throughout the entire transition, making sure all of our questions were answered and everything was set up correctly. He has also continued to provide great support even after we went live. Cons There is a learning curve because Zenoti has so many features and settings. It takes some time to learn everything the system can do, but the support team has been very helpful along the way. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We made the switch to Zenoti as part of integrating The DRIPBaR into our spa, as Zenoti is their required software platform. After learning more about the system, we were also excited about the additional features and tools it offers for our business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Austin G. CFO Health, Wellness and Fitness ### "Thank you Zenoti Team for an OUTSTANDING experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2026 Working with the Zenoti team has been a breath of fresh air! From the initial EMR review with \[sensitive content hidden\], and everyone else who was hands-on during the implementation process, everything has been wonderful. As with any new central operating system, the implementation process was not without challenges (mostly on our end), but the Zenoti team was always there to answer any questions we had. The weekly check-ins allowed our team to stay on track with the ongoing changes to our system and helped to clear up any confusion. Additionally, there is ample training on how to use the system at all levels of any organization. We now have access to online booking and better capability for follow-up on cancelled/missed appointments and marketing strategies. We are now a little over 2 months past our go-live date and are really feeling the benefits from the change. I cannot thank the Zenoti team enough! We are so excited to see how Zenoti continues to provide benefit and unlock our practice's full potential in the future. Pros 1\. The initial EMR review with \[sensitive content hidden\] was informative and easy to understand. 2. After electing to move forward with Zenoti, we were set up with Trivia, Femi, Vamsi, Yash, Anurag, and others to help handle our implementation process. They made sure that the transition was as smooth as possible and that we remained on track throughout the process. 3. Any comments, questions, concerns, or changes were met head-on. Responsiveness was almost immediate and helped to keep the ball rolling at all times. 4. There is a great amount of training on how to use the system at all levels of any organization. The training is guided and tailored to your position in the organization. It can be a little repetitive, but the repetition helps to really drill down and understand how to use the system. 5. We now have access to online booking and better capability for follow-up on cancelled/missed appointments and marketing strategies. Cons It is hard to find something that I did not like about Zenoti. I would say all the capabilities in the system can be a bit overwhelming, but that is mostly due to the system being much more capable than Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) PatientNow was an older system that lacked the capabilities and functionality we needed to continue growing. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) [Ramp](https://www.capterra.com/p/207081/Ramp/) Reasons for choosing ZENOTI Zenoti offered the key capabilities for growth and analysis that we were looking for. It offers more for less and the customer support was out of this world. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Georga H. Manager Health, Wellness and Fitness ### "Easy-to-Use Platform with Excellent Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2026 Overall, our experience with ZENOTI has been very positive. It's a powerful platform that has significantly improved our operations, and the ongoing support we've received, particularly from Arpit, has made a real difference. His responsiveness and willingness to help have given us confidence throughout the implementation and onboarding process. Pros The system is very comprehensive and offers a wide range of features that help streamline the day-to-day running of our business. The implementation process has been made much smoother thanks to Arpit, who has been incredibly responsive, knowledgeable, and proactive in helping us find solutions and optimise the platform for our needs. Cons The platform has a steep learning curve, and does require a little bit of time. But once the processes are set up, it’s very helpful for everyday workflow. Switched from [Timely](https://www.capterra.com/p/142756/Timely/) Wanting to integrate marketing, reporting and other factors Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RY Ryan Y. Office manager Medical Practice ### "Helpful tool once you get used to it. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 3, 2026 Overall, I would say that Zenoti is going to help the practice once staff gets used to it. Patience is needed with getting used to a new system. Pros The onboarding Team, \[sensitive content hidden\], are very thorough and are very patient and always open to showing you how to do something to conform to how the practice runs. Cons There is a lot to zenoti and it takes a while to get used to. It is not always obvious how to get something done. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) More functionality. Practice fusion was very limited to basic charting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH Natalia H. marketing lead Health, Wellness and Fitness ### "Powerful Platform, Strong Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 31, 2026 Overall, Zenoti has been a powerful and useful platform for managing our spa operations. It helps centralize bookings, client information, payments, services, packages, and marketing in one place. While there is a learning curve at the beginning, once the system is set up properly, it offers strong customization and better visibility into business data, client activity, and daily operations. Pros Zenoti offers a lot of customization and brings many parts of the business into one platform, including bookings, services, payments, packages, memberships, gift cards, and marketing tools. It is especially useful for a spa business with different services, classes, and hotel-related needs. The customer support team has also been helpful when we needed guidance. Cons Zenoti can feel overwhelming at the beginning, especially without proper onboarding or guidance. Because the platform has many features, some processes are not always intuitive, and it can take time to understand where everything is and how to configure things correctly. Some AI/help responses can also be outdated, so we sometimes still need to confirm with support. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We switched from Mindbody because we needed a platform with more flexibility and customization for our business model. We manage spa services, thermal experiences, classes, packages, gift cards, and hotel-related services, so we needed a system with more booking options and better tools to support different types of services in one place. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) [Shopify](https://www.capterra.com/p/83891/Shopify/) Reasons for choosing ZENOTI We chose Zenoti because it offered more customization and a more complete set of features for our needs. Compared to the alternatives, Zenoti felt better suited for a spa and wellness business with multiple service categories, online booking needs, packages, memberships, gift cards, and marketing tools. It gave us more flexibility to manage different parts of the business from one system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Sam A. Practice Manager Medical Practice ### "Sam's Review - Chin Up! Aesthetics" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 27, 2026 Overall, our experience with Zenoti has been very positive. It is a comprehensive platform that has helped us consolidate several parts of our business into one system, and the support team has been excellent throughout the transition. Pros The customer support and onboarding process were excellent. The Zenoti team was responsive, knowledgeable, and helpful throughout our transition, which made implementing the platform across multiple locations much easier. Cons Some workflows require a few more clicks than our previous system to achieve the same result. There is also a learning curve because the platform has so many features, but the process becomes easier with continued use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Autumn S. Spa Manager Medical Practice ### "Spa Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 24, 2026 My overall experience with Zenoti has been positive. The support team is helpful, and our account representative, \[sensitive content hidden\] , is exceptional. He takes the time to educate us and ensure our practice is using the platform effectively. Zenoti offers many valuable features, but it can sometimes feel overly complex, especially when completing simple, everyday tasks. Pros What I like most about Zenoti is the wide range of features it offers to manage nearly every aspect of our business in one place. I also greatly appreciate our account representative, \[sensitive content hidden\]. During our meetings, he takes the time to educate us, answer our questions, and ensure that our practice is using the platform effectively and taking full advantage of its capabilities. Cons While Zenoti offers many advanced features and capabilities, it is often unable to handle simple tasks efficiently. Routine processes can feel overly complicated, require too many steps, or not work as expected, making everyday tasks more time-consuming than they should be. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KI Karli I. Marketing Medical Practice ### "Zenoti has been a great addition to our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2026 Overall, I have had a great experience with Zenoti. The reps have always been helpful and navigating Zenoti overall has always been easy. Pros That it is constantly updating and including new features to keep up with the industry overall. Vic with Zenoti has always been so helpful. Cons I cannot think of anything that I least like about Zenoti. Every time I need something fixed or changed that find a way to make it happen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Michelle L. Location Director of operations Health, Wellness and Fitness ### "Seemless transition With Zenoti" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2026 The overall experience was wonderful! From day one and still now, \[sensitive content hidden\] has been a saving grace! Never could have done this without him! The whole team is awesome and a pleasure to work with! Pros The team that we worked with has mad this transition seamless. \[sensitive content hidden\] was there every step of the way! Every time we had a question it was answered immediately. It was a pleasure working with the Zenoti team! Cons It is definitely a learning curve and some features could be a little more user friendly. There are some features that would make using the system easier Switched from [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) We needed more features and Phorest did not make it easy to find things we needed etc Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Chenequa C. Office Manager Health, Wellness and Fitness ### "Zenoti Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2026 Overall, the transition has been very smooth. While there have been a few minor issues along the way, they've been addressed quickly and efficiently. \[sensitive content hidden\] has been outstanding throughout the entire process, always responding promptly and helping us work through any questions or challenges that have come up. His knowledge, patience, and willingness to go the extra mile have made a significant difference for our team. Having someone so reliable and accessible has given us confidence during the implementation, and his support has helped ensure that our transition to the new system has been as seamless and stress-free as possible. Pros The team that has supported us throughout our software transition has been exceptional. From the very beginning, they have been responsive, knowledgeable, and committed to helping us navigate every step of the process. Whether answering questions, troubleshooting challenges, or providing training, they have made themselves available and offered clear guidance along the way. Their patience and willingness to work with our team have made a significant difference during such a large transition. While implementing a new system is never simple, having a dedicated and supportive team behind us has made the experience much smoother and has given us confidence moving forward. Cons One of the biggest challenges wasn't a specific issue with Zenoti itself, but rather the amount of time required to migrate all of our data. Moving years of client information, appointment history, treatment notes, memberships, products, inventory, and other important records into a new system was a lengthy process that required careful planning and attention to detail. We wanted to ensure that everything transferred accurately while minimizing disruptions to our team and our clients. Although the migration took longer than expected, investing the time upfront helped create a smoother transition and allowed us to start using the new system with confidence and reliable data Switched from [TrueReview](https://www.capterra.com/p/210085/TrueReview/) We’re excited about having access to more features and functionality that will help streamline our daily operations, improve the client experience, and support future growth. We look forward to exploring everything the platform offers and making the most of its capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/131057/ZENOTI/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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