Who Uses This Software?

The greatest consulting firms on the planet. We help architects, engineers, IT-service firms, and scientific and management consultants budget, track and bill their most important asset: time.


Average Ratings

378 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.95/month/user
    See pricing details
  • Pricing Details
    Paid quarterly or annually. Discount for annual payment.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • BigTime Software
  • www.bigtime.net/
  • Founded 2002
  • United States

About BigTime

Consulting firms need more than just a timesheet. They need a system that unifies budgeting, project planning/execution, team communication, task management, resource management, invoicing and project financials. BigTime gives your entire team the tools they need to deliver billable work on time and on budget, giving our customers an average improvement of 25% in gross margins and a substantial increase in expansion and referral revenue. Contact our sales team to learn how.


BigTime Features

  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Approval Workflow
  • Billing & Invoicing
  • Client Management
  • Client Portal
  • Document Management
  • Due Date Tracking
  • For CPA Firms
  • Project Management
  • Staff Management
  • Time Tracking
  • 2D Drawing
  • 3D Modeling
  • Bills of material
  • Building Information Modeling
  • Contact Management
  • Contract Management
  • Document Management
  • Drafting
  • Presentation Tools
  • Project Management
  • Quotes/Proposals
  • Bills of Material
  • Budgeting & Forecasting
  • Change Orders
  • Cost-to-Completion Tracking
  • Invoice Management
  • Overrun Reporting
  • Percent-Complete Tracking
  • Production Cost Tracking
  • Purchase Order Management
  • Quotes / Estimates
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking
  • Capacity Management
  • Data Visualization
  • Demand Forecasting
  • Drag & Drop
  • Employee Scheduling
  • Filtered Search
  • Resource Allocation
  • Skills Tracking
  • Utilization Management
  • Activity Tracking
  • Billable Hours Tracking
  • Billing Rate Management
  • Expense Tracking
  • Invoice Processing
  • Multiple Billing Rates
  • Project Tracking
  • Reimbursement Management
  • Time Tracking by Client
  • Time Tracking by Project
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation/Leave Tracking
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • Task Management
  • Third Party Integrations
  • Workflow Configuration

BigTime Reviews Recently Reviewed!


Experience was rough in the beginning. It would be VALUABLE for onboarding to be completed by someo

Nov 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ability to communicate in detail with QBD and QBO. FYI to all who job cost... You CANNOT job cost in QBO. It is not a limitation of BigTime, it is a limitation of QBO. Which is what i mean by my partial experience answer above... (allow more text there).. if onboarding is completed with a premeeting checklist about the firms existing workflow and time management and by someone intimately familiar with the industry that is using BigTime the cons below could be addressed upfront. The team at BigTime were difficult to get a hold of but once they were aware they worked like crazy to get us setup and working in the time frame we had. We moved our QBO file back to QBD (we had to do the testing on our own because the team at BT didn't know why job costing wasn't working in QBO) Once we moved back to QBD the job costing, invoicing, payroll work like a charm inside QBD. Hands down, it is the best integration with QBD of any practice management software out there... We had 2 people who spent 8 months testing many software solutions... most were lacking at least 1 "critical" requirement... Big Time was not. As we become aware and work through things like "terminology" we are becoming more and more confident in the workflow and keeping track of what is due when and who has what and what state the work is in. This is key as we go into tax season but also something we cannot live without on a day to day basis as 95% of our work is recurring on various time schedules. Thank yo

Cons: The wide range of terminology used in the software is confusing and causes errors to be made during implementation. Examples: Start Date and End Date... without these terms being defined you would think that start date is the day the work should begin and that End Date is the DUE DATE. Not so within Big Time. For recurring tasks, Start Date means Due Date in Big Time language. Another example: Completed vs Archived. Completed in most software solutions means that the job is finished or done; and archived means done and sent to storage with no recurrence nor future work is expected. In Big Time the term Archive means Completed or Finished or Done and removes the task from the workflow list and generates the next task in the reccurence. In BigTime the term Completed means something different... still unsure what it means because even when you update a task/project status to "completed" the task remains on the workflow list.

Overall: full integration with our financial software - invaluable... there are many great software solutions out there that do what they do fantastically, however they lack full detailed integration with financial software... not Big Time! BigTime allows you to manage workflow and not miss deadlines. You can quickly reassign work, monitor deadlines, track phone calls/messages, assign tasks, view work in progress, allocate work, and also track all financial functions related to this work inside your financial software. No more having to track accounts receivable and client payments in two systems. After spending 8 months with 2 people trying and testing multiple practice management solutions, Big Time was the best and satisfied all of the "critical" requirements.

Capterra loader

We use BigTime for Professional Services Automation. It is great for our multilevel company.

Apr 15, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly.

Cons: the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client.

Overall: Our company is not able to more accurately and completely track time to be charged to a project. Our systems are now more automated and more paperless.

Vendor Response

by BigTime Software on April 17, 2018

Denise,

Thank you so much for the review - we truly appreciate the time and the effort you've taken to let us know how our software is working for you. We're very happy to hear that BigTime is working for you throughout your organization and that you're able to use the software across several different platforms - we work hard to make that happen!

We're very sorry to hear that some of the terminology used by BigTime is inconsistent with your business processes. We try to make BigTime as flexible as possible, and you can change many of these terms within your Lexicon (check under My Company>My Company>Lexicon) but there are some terms we cannot change at this time. That being said, that feature might make for an excellent Feature Request. If you'd like to learn more about how to submit a Feature Request, please reach out to us at success@bigtime.net.

Thanks again!
The BigTime Customer Success Team

The training sessions have been paramount to my success with using the software. Brea rocks!

Jun 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Straight forward navigation on all tabs makes all operations easy. I like that all of the administrator functions are kept fairly simple; there are a lot of great ways to customize almost everything, without being overwhelming to learn. Most customizations are nice since you really only need to set them up once, then make small tweaks until everything is just right. The software will be very easy to train new employees to use. I love that it links to Quickbooks; I have so much less leg work than my previous software when it comes to data entry. So far a fairly smooth transition from the previous software.

Cons: While there are a lot of ways to customize the appearance of pages for employees, the invoices are still fairly restrictive. I find it odd that I can't change little things like: justifications (Overall message stuck in the center of the page and I can't indent it lower), and the job name is right justified and continues long names to the next line mid word sometimes; the color or boldness of each text line (ex. I would like the job name bold or larger font and some lines to be in color). I know these changes can be made as a word doc, but then it won't change my template in Big Time.. Second, creating a report to my liking has been very challenging. I need a monthly report for each project manager with an individual detailed overview of each project every month. However, when I have tried to tailor existing reports or make my own I always get an error that my report can't be created. Third, our billing cycle falls mid month and it would be preferable if timesheets and billing could be broken up by custom billing cycle rather than monthly. It's hard to track the cycle with just a weekly timesheet view. It's a change we can work with, but it requires a lot of extra work for the admin to constantly filter in invoicing. Lastly, the character limit on job titles is painfully small. We have a hard time getting all crucial information to fit. It would help dramatically if the job info screen had a place to record the address of the job.

Overall: Ease of use with Quickbooks integrations and lots of customizations for staff

I still recommend this product after having using it for 10 years

May 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use and setup, management and flawless connection to QuickBooks to post information and allow us to invoice clients, print and pay expense reports and collect project information in an easy to use project database. Time tracking is a breeze and built in reports allow us to view important information with a few clicks.

Cons: That the BigTime monitor is not a service but it requires an account to be always signed in in order to run. I hope it can be converted to a service that we don't have to worry about.

Overall: Time tracking, expense reports and invoicing all comes out of the same information that is entered in one place: BigTime We use QuickBooks for accounting and the BigTime information flows easily into QuickBooks at a nightly synchronization.

Vendor Response

by BigTime Software on May 25, 2018

Mary,

Thanks so much for your review - hearing good things from our customers always makes us happy, but hearing good things from our customers from the past decade really makes our year! :)

We're very pleased to hear that we're doing things well in your book and we're going to try really hard to keep doing so and maintain your positive impression of us. Regarding the Sync Manager, it's actually the security requirements of Quickbooks that prevents us from creating a stand-alone service, so as long as Quickbooks keeps their security as is, then our hands are unfortunately tied.

Please do let us know if there's anything else we can do for you, or if we can assist in anyway!

The BigTime Customer Success Team

BigTime is a huge asset

Dec 08, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have been using BigTime for about 6 months now and could not be happier. In my previous company, I purchased a time tracking software for my employees and bookkeeping and it was a disaster. It didn't integrate with Quickbooks, was cumbersome to use, fouled up our taxes and was extremely expensive. Conversely, BigTime has been a huge breath of fresh air. It integrates seamlessly with QuickBooks, allows me to easily track my time, expenses, and create invoices. I can readily see where I am with project budgets verses time spent and can easily gauge when it is time to bill. I am now a sole proprietor and have to wear all of the hats of the business. Having BigTime has been an indispensable tool in being able to manage the "business" side of the business easily and efficiently. The customer service (specifically through my personal Account Manager) is outstanding. If I ever have a question, he has solved it through timely and knowledgeable feedback or it has been resolved with a quick online chat with support. As you can tell, I can't say enough about this software and am so glad that I found it (and wish I would have found it sooner).

Cons: I honestly can't think of anything that I would change

Recommendations to other buyers: If you are looking for an easy, but robust, time tracking software, BigTime is at the top of the list. Before I purchased, I researched many different options, looking at things like mobile availability, QuickBooks integration, budgeting tools and the ability to manage multiple clients and multiple tasks/phases within each client/project. I "test drove" many software programs and found the hands-on experience with each to be very helpful. You are able to do a trial version of BigTime to see if it works for your needs - something that I highly recommend prior to purchasing any similar product. BigTime had everything I was looking for and more. After using the software through my trial and going back and forth a bit with my Account Manager to discover more of the features of the program, I purchased BigTime confidently and am so glad that I did.

Capterra loader

BigTime saves the time in timekeeping!

Aug 30, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: BigTime saved us from doing biologs, logging out and also the need of us to keep track by ourselves the time we spent for a single project. It is an online application where you can input how many hours did you consume just to create or to lead a single project versus the other projects that you are doing.

BigTime saved me more time in logging in and logging out, and also keeping track with how many hours of work I did for the day.

Cons: What I don't like about BigTime is that sometimes when you submit your timesheet, it creates duplicates times. So instead of just sending 40 hours of work in a week sometimes it gets doubled or tripled.

Overall: If you want to have the confidence in the accuracy of how many hours you bill your client for a certain project or if you want your employees to save time in creating their timesheet, choose BigTime!

Vendor Response

by BigTime Software on August 31, 2018

Eman,

Thanks so much for posting a review for us here - we really appreciate everything you have to say and your taking the time to post a review. :) We are very pleased that our software is saving you time and freeing you up to do your job and run your business - that's precisely what we created BigTime to do!

Regarding your duplication of time, please do not hesitate to reach out to our Support team (support@bigtime.net) if this persists, as this is definitely not the norm for BigTime functionality. We'd be happy to help out and get this corrected. :)

Feel free to reach out to us on the Customer Success Team as well.

Thanks again,
The BigTime Customer Success Team

Great interface for timesheets and expense reports

Jan 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the intuitive interface that generally does not confuse me. I also like that if I have a specific question, I can typically get it answered quickly through the support team.

Cons: 1. I would love to have access to timesheet and expense review through the app on my phone

2. I would love a more hands on 'onboarding' process where someone really walked through the interface with Quickbooks for us as business owners

Vendor Response

by BigTime Software on January 25, 2018

Kate,

First of all, thank you very much for taking the time to submit a review of Big Time - your review means a whole lot to us! We're very pleased that you've had a positive experience with both our intuitive software and our responsive support. :)

Regarding Timesheet/Expense approval on the mobile app, we understand completely and you're not alone - other users are asking too, and we hope to have that feature live as soon as we can. The idea for a Quickbooks centered training is an excellent one, and we'll make sure that we take a close look at adding that option into our On-boarding as well!

We do offer Success Points, which your firm can purchase for additional training about any topic you like (such as Quickbooks' interaction and interface with Big Time) and you can find out more about that here: https://cdn2.hubspot.net/hubfs/442598/Success%20and%20Support%20Content/Success%20Services/Success%20Services%20&%20Points.pdf

Thanks!
The Big Time Customer Success Team

BigTime: The Best Timekeeping and Expense Reporting Tool Out There!

Aug 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: BigTime is the easiest timekeeping and expense reporting tool I had so far! Before we just used excel (manual) to track on how many hours a specific employee allocated his or her shift time to a particular project. Since our firm is getting bigger, we can no longer assign just one project to a single person, some have 2 or more projects, and it is hard to account how many billable hours we will be charging to the client, accurately. Bigtime helped us with that. It is also easy for us to synchronize it to QuickBooks. This greatly reduced the time we usually do in manually entering clients, project names or jobs, expense types, and category of labour. Plus the changes or the updates we incorporate in QuickBooks are immediately reflected in BigTime as well.

Cons: What I least like about this is that sometimes when we incorporate the number of hours we allocate in a week, and when we hit submit, it doubles the time we originally provisioned. I don't know where it is coming from, but we already communicated that to their support. It is not always, but it gives us the impression that we need to QC it or be vigilant before submitting. I hope they fix it totally so that we don't need to recheck our submissions anymore and send it as how we typed it.

There are times that the synchronization with Intuit is taking much time, and worst, fails. It is also good if I see more alerts or I get more alerts when someone submits their timesheet.

Overall: BigTime is easy to set-up. Employees submitting their timesheet also likes it rather than the manual input to excel that they are doing because bigtime is a web-based program. The synchronization it has with QuickBooks as well is perfect and strong!

Bookeeper/Office Manager

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are so many great things about BigTime but my favorite is the support and reports you can create.

Cons: The least favorite thing I feel BigTime has is the cell phone app. The employees tell me that the hours under timesheets do not appear correctly.

Overall: My overall experience with BigTime is "Super Amazing", I just spoke to support team with BigTime Support this morning and they were so helpful! All the staffers are so friendly and understanding even when I keep asking the same questions over and over again because I just can not seem to grasp it! At times support has had to share a screen with me because I am not explain or using the correct terminology and yet they still have a great sense of support and understanding.

Vendor Response

by BigTime Software on November 14, 2018

Tammy,

Thanks so much for taking the time out of your day to let us know how we're doing here at BigTime! We're very pleased that you've discovered so many great things about our software and service and of course, that you're willing to tell others about it too. We understand that the app has been having some slight issues lately, but we've also made some major improvements, so please be sure you download the latest copy of the app, as we may have fixed some of the problems you've experienced.

Let us know your thoughts; thanks again!

The BigTime Customer Success Team

Does its job with

May 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The integration with Quickbooks makes our lives much easier. The support staff is really good too - they always get back in a timely manner. The integrated task timer is a nice feature as well.

Cons: There isn't anything I really dislike about BigTime, but there are some features I wish it had (like automatically creating tasks in new projects)

Vendor Response

by BigTime Software on May 21, 2018

Alyssa,

Thanks so much for your review. We here at BigTime really appreciate your taking the time out of your busy schedule to post a review and we're very pleased that our software is making your life easier!

Regarding the auto-creation of tasks, please feel free to send us a Feature Request for that! You can always submit a Feature Request to support@bigtime.net to potentially add a new feature. Please make sure you put "FeatureRequest" in the subject line of the email when you send it and provide as much detail in the body of the email as possible so that we're sure that we implement the feature properly. Our Development Team examines each Feature Request very carefully and many of the features you use in BigTime today are the direct results of customers requesting functionality in the past.

We hope to hear from you again soon and thanks for the review!
The BigTime Customer Success Team

Review of BigTime After a Month

Mar 15, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The user interface is very intuitive and easy to learn

Cons: I cannot display a cumulative invoice total in the budget summary for invoicing (prior billings + current billings).

Overall: After reviewing four options for Time and Expense Tracking software we decided on BigTime for two reasons: Ease of Use and Invoice Templates. The Time and Expense entry for the engineers in our office was intuitive and easy to learn. The mobile app works very well and is used more than we anticipated.

From the administrative aspect the setup is relatively easy and the user interface is easy to follow and understand. I really like how the screens navigate from one to the other and how I can customize what I want to see on each screen. The clicking on the column headings to view the information in varies ways is great.

We create about 50 - 60 invoices each month where the format may vary depending on the client for each one. BigTime does a good job of providing a base of invoice templates with the flexibility customize. The one thing that is really missing from the invoicing option is the ability to display the Total Cumulative Amount Invoiced as of the current invoice (prior amount + current invoice amount). I have requested this change and hopefully it will be added.

The last aspect is customer support. Two training sessions were included in the software subscription. The first one was good for the very basic information, maybe a little too basic. The second session was much more informative that gave us some good practices to use with BigTime (Brea was very knowledgeable in both). The day to day support seems short handed. Most of the time you have to send an email and wait for a response which could take hours or the next day. As a new user that was a little frustrating. I don't necessarily need to talk to someone on the phone but a live chat would be great to get an answer and move on. That is the one area that I would recommend BigTime address.

Overall we are happy with our decision to go with BigTime and I would recommend BigTime to others.

Recommendations to other buyers: Try to staff the LiveChat for customer support. It would really help with quick questions.

Big Time Review

Oct 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Simple interface, fairly user friendly, and customer support!

Cons: The behind the scene formulas are not always intuitive - negatives mean positives and vice versa. There isn't a ton of flexibility with customizing the workflow as it relates to the process in our studio. For instance, we had to set up our tasks as labor codes and each timesheet entry that has a different labor code needs a new line. There is often a lot of back and forth to understand workarounds. Also trying to understand how to display something the way we want to see it is challenging and without the support we would have been lost.

Overall: I really love Bigtime because of the customer support. Without that this would be extremely challenging. I hope there will be more development to make the program more fluid for various types of projects.

Vendor Response

by BigTime Software on October 17, 2018

Amy,

Thank you for taking the time out of your day to post a review for us here at BigTime. We are very pleased that our software and support and proving helpful to you. Also, we wanted to let you know that in addition to our support offerings, we have an excellent Knowledge Base that can also be used to assist you when you have questions. Feel free to check it out here:

http://kb.bigtime.net/

Please do not hesitate to reach out to us should you have any questions - we look forward to hearing from you!

The BigTime Customer Success Team

Big Time Migration

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We were switching from an antiquated time & expense software that had reduced technical support to the point where we were almost at a standstill. Big Time was easy to use and set up and we had great support from our account executive from the initial demo all the way through our trial period to quickly getting us set up. Our office has breathed a sigh of relief at having a more nimble and intuitive product to record time & expenses. We were able to quickly set up clients due to the ease of integration from Quickbooks. We love the ability to change reports easily based on what is useful for us and to be able to adjust invoices fairly easily based on what each of our clients like to see. Our staff training has so far been quite minimal as it was easily picked up by everyone. We are in the early stages so we might run into problems later but so far so good. This program also has the flexibility to help us figure payroll overtime with reports rather than having to wrangle the information from an excel type exercise. We have not used this software for any project management type of viewpoint and there are probably better programs out there if that is your mail goal for roughly the same price. However, if you are looking for a time & expense recording, payroll and invoicing program -- especially if Quickbooks integration is also a pro -- then this is a good bet. We have not had to go back to technical support very often as the program is very easy to pick up on. There are lots of options for invoicing looks as well so you will be able to find something that will work for you. There are some quirks or shortcuts that the program uses so please use the set up team and don't be afraid to ask questions if you don't understand because they are very responsive.

Pros: Ease of Use for time entry and set up Technical Support Mobile App Quickbooks integration for both online and Enterprise version

Cons: There are some quirks to the product as far as knowing where to click to make changes. Minor issue really and is covered by support calls pretty quickly.

At last we could prioritize our client support in proper way

Jul 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: One of our projects is in support stage.

Team of 15 people is still there on all lines of support.

The deal is that requests from our clients are coming at random moment of time and require from 1 hour to several days to handle.

I feel with BigTime it came to more order. Now we can form kind of backlog of client requests and also track time people spend for their processing. For clients that have series of similar requests, we are able to find past communication history and get all required stakeholders together to sort out things once and forever. From other side, some of clients have paid support contract with us. As they see how each of their requests is priced at the realtime they also prioritize their requests in more smart way.

Cons: I am unable to view most of reports on my mobile phone.

Also there's no way to create shortcuts for the most useful functions that sometimes are hidden deep inside the app.

Overall: It was a good quick option to organize our support team billing.

Efficiency that is well worth the money.

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Bigtime gives us the ability to manage our projects time and expenses more efficiently and work together cohesively as a team.

Cons: Although I love the ease of reporting, it is a little messy. Granted I have too many... but I would love to see them identified better somehow in the list. bullet points maybe?

Overall: Project management efficiency

Vendor Response

by BigTime Software on May 07, 2018

Bridget,

Thanks so much for posting your review - it means a tremendous amount to us here at BigTime - your opinion matters to us! We are most pleased that our software is able to make you and your team more efficient and increases your overall cohesiveness. Those are some of our primary goals, so seeing them reflected in your review really makes our day.

Regarding your thoughts on the presentation of reports - that's a great idea! How about submitting it as a Feature Request? We love getting new ideas from our users here at BigTime and if you would like to do so, simply send an email to support@bigtime.net. Please make sure you put "Feature Request" in the subject line of the email and provide as much detail in the body of the email as possible so that we're sure that if and when we implement the feature, it is done properly. Our Development Team examines each Feature Request very carefully.

We hope to hear from you soon - thanks again!

The BigTime Customer Success Team

Easy to use and to get support

Mar 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use and prompt service, the invoicing and time tracking is invaluable. Budget monitoring is easy too and the connection to Quickbooks is perfect!

Cons: When I can't fix a problem on my own, it is frustrating and does slow down my productivity but the support by BT is prompt and just have to send an email to get it fixed is easy.

Vendor Response

by BigTime Software on April 03, 2018

Sharon,

Thanks so much for taking the time to leave us a review - we really appreciate all our customers' feedback! We're also very pleased that you've had a a good experience with our support team - we work hard to make sure that we provide the best service out there. The fact that our core services: time tracking, invoicing, budget management and integration with Quickbooks are useful to you is stellar - we're pleased that we can help you run your business better!

Regarding fixing problems on your own, be sure and check out our BigTime Knowledge Base (https://kb.bigtime.net/) and our Blog (https://www.bigtime.net/blog/), both of which can be excellent sources of self-driven learning about BigTime. We certainly hope these help!

Thanks again,
The BigTime Customer Success Team

Long time users. Software works will and employees like it

Mar 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to understand for the end user and easy to administer. Sync function works as designed and interface has improved with phone app and new version.

Cons: Missing one feature - Let the admins setup and apply Holiday defaults to employee timesheets. This would eliminate a lot of issues that come up every pay period that includes a Holiday .

For example, employees inadvertantly use a regular work code for a Holiday or they manage to use the Holiday code for the entire work week. If it defaulted on the sheets that would eliminate most of this distraction.

Overall: Chance to comment directly to the company

Vendor Response

by BigTime Software on March 26, 2018

Mike,

Thanks so much for taking the time to submit a review! We truly appreciate your words and we're most pleased that you and your users are enjoying BigTime.

Regarding the ability to setup and apply holiday defaults, we'll be sure to enter this as a Feature Request! We certainly think that it would be a useful feature to add to BigTime and it's a great idea. Again, thanks so much!

The BigTime Customer Success Team

Capterra loader

Bigtime is a game changer for design budgeting, billing and project management

Nov 15, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software has really made it possible to track everything in one place and it can easily be customized to fit your type of business and how you operate. The customer service is second to none. The initial training is top notch and they can walk you through everything to help you get set up. They are quick to respond and get you through every problem you encounter along the way. Worth every penny

Cons: 4 stars for "ease of use" is because of the flexibility to handle numerous types of companies the amount of options can be overwhelming but once it's set up correctly and can comprehend the work flow for your company it gets easier to manage changes and additions to your system. Some of the important functions in the system are often small text links hidden at the bottom of the screen and are hard to find especially if you're not used to navigating the system. It would be great if they update these to buttons on the screen in a place that is easier to find.

Overall: Managing our time and invoicing more efficiently and put it into a functioning system and process rather than just using spreadsheets.

Expense/Time Tracking Made Easy

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: That it sync with our Quickbooks account, makes tracking time and expenses easy and accessible to our employees who work in the field, and the support team is always prompt and helpful.

Cons: The mobile app can be glitching. I recommend to our staff to enter time and expenses on the app, but to review and submit them through the desktop version.

Vendor Response

by BigTime Software on October 16, 2018

Charlotte,

Thanks a bunch for posting this review - it really does mean a lot to us that you've taken time and effort to post this for us! We are very pleased that our software is making tracking your time and expenses easy and we work hard to provide excellent customer service, so we're happy to hear that your experience there is positive as well.

We understand your issues with the mobile app and we've recently done a fair amount of work to update and correct some of these glitches. Please be sure and download an updated version from your app store and many of these issues may now be corrected.

We hope this helps! Thanks again,

The BigTime Customer Success Team

BigTime saves me hours of work. My employees are able to input everything with ease.

May 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: BigTime saves me hours of work. My company used to input everything by hand in excel, and now I am able to have my employees enter their own hours. I can pull reports and keep track of all of our projects with ease. I print reports weekly and have Project Managers review them all to make sure we are in line with budgets and our schedules. I am able to have separate tasks under each job and even move hours with ease if needed. Employees submit their time sheets and I have the ability to reject them if needed. I love that employees are also able to access BigTime from home too. If someone is out of the office and I need time sheets, they can log right in and submit them for me to process payroll.

Cons: There are some quirks with closing projects. Once can still show on time tracking, even though it has no open tasks.

Overall: Reporting and ease of access to all of my data.

Capterra loader

BigTime review

Aug 23, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is user friendly once you get to know the system. I hope to be able to get myself more familiar with it.

Cons: There really isn't anything I don't like about BigTime.

Overall: I use it daily, and I do like the system. There is a lot I don't know how to use, but hope to get more familiar with it.

Vendor Response

by BigTime Software on August 28, 2018

Terri,

Thanks so much for posting a review for your BigTime - we're very pleased that things are going well for you and to hear that there's not anything about our product that you don't like!

There are many ways to learn more about BigTime and its features - here are just a few:

The BigTime Knowledge Base - hundreds of step-by-step articles on how BigTime works: http://kb.bigtime.net/

The BigTime Blog - brand new articles almost every week about new ways to leverage the features of BigTime: https://www.bigtime.net/blog/

The BigTime Webinars - weekly live training where you can ask real-time questions: https://www.bigtime.net/webinars/

The BigTime YouTube Channel: hours and hours of recorded training at your fingertips: https://www.youtube.com/channel/UCDr27IE3VSKwe8po3IzDwCQ

All this is 100% free as well, so enjoy! Also, do not hesitate to reach out to us if you have any questions - we're happy to help.

The BigTime Customer Success Team

BigTIme makes time and expense tracking easy.

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The web interface works well and is very intuitive to use. Since it is cloud based you can aceess it from any web browser.

Cons: I would like to be able to have more than one timer running concurrently, but I understand wht this is not allowed.

Vendor Response

by BigTime Software on April 11, 2018

Al,

Thanks so much for leaving a review for us here on Capterra, we truly appreciate it. We're also very happy that your BigTime is making your life a little easier by helping you record your time and tracking your expenses via the web!

Regarding your question about running multiple timers at once - the reason for this is straight forward: BigTime timers are not a clock-in/clock-out system, but are tracking your time minute-by-minute, second-by-second, like a stopwatch. If you could run multiple timers at once, then, there's a possibility that you might double-charge some customers, or even accidentally charge "Customer A" for work that was actually done for "Customer B"- and no one wants that. However, it's very easy to switch from one timer to another - just a click!

If you'd like more info on timers, please check out this KB Article: https://kb.bigtime.net/using-bigtime/tracking-time/using-timers/

We hope this helps!
The BigTime Customer Success Team

Awesome

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The chat feature. Customer support are awesome and always help you work through the issues

Cons: Some of the screens are not conducive to all the changes we would like. But BigTime took our thoughts down and hopefully in newer versions they will be available.

Overall: Helping us manage our task easier.Reports are also much easier to create and change and drill down on.

Vendor Response

by BigTime Software on November 27, 2018

Rose,

Thanks so much for your review! We're very pleased that you're enjoying the chat feature - it is certainly a big hit across all of our current customers too - people like that instant response time!

We're also very happy that you're participating in our Feature Requests - many of the features we currently enjoy in the current version of BigTime are the results of past Feature Requests, so BigTime is always improving and making our customers happy at the same time.

Please do not hesitate to reach out to us if there's anything else we can do to make you happy.

Thanks again,
The BigTime Customer Success Team

could be better

Nov 28, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: that things stay in place from one week to the next

Cons: have to write the same comments over and over - our last system saved comments to re-use

Vendor Response

by BigTime Software on December 03, 2018

Robin,

Thanks for leaving us a review here at BigTime - we're very pleased that you're happy with your BigTime and we understand your cons 100%. You might consider submitting a Feature Request to have this feature added to BigTime. A great number of the current features we enjoy were suggested by users just like you and BigTime made the changes and now everyone can use them.

If you would like to submit a Feature Request, simply send an email to support@bigtime.net. Please make sure you put "Feature Request" in the subject line of the email when you send it and provide as much detail in the body of the email as possible so that we're sure that if and when we implement the feature, it is done properly. Our Development Team examines each Feature Request very carefully.

We hope this helps!
The BigTime Customer Success Team

Lightweight and Flexible

Dec 02, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: ease of use, interface

Cons: the tasks section seems like too much information for my firm. we don't use it and it's fine.

Overall: My company has been using BigTime for over a year now. We're a busy office of 25 architects and logging hours and expenses is one of the lesser enjoyable activities of the day. Before we were using Deltek and found their interface too exhausting and burdensome for the team to actually use the software or for me to learn how to use it.

My experience with BigTime has been great so far. The interface is intuitive and has allowed for more accurate data from the team and more efficient administrative processing on my end.

There is the occasional glitch: sometimes I can't export to a spreadsheet but I can export to a word document, sometimes approving expenses doesn't work and I can't figure out why and the mobile app won't upload expenses for only some of the staff, etc. But these aren't the end of the world and response from customer support is always timely, friendly and efficiently solves the problem.

We don't currently use it to its full capabilities, but we hope to soon. In the future, it would be great if BigTime were able to sync with an HR and/or payroll app.

I was unable to report on the connection between task and the corresponding QuickBooks item code.

Jul 25, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Time tracking and the first level of project set up is good. It is fairly easy to work with once you take into account the cons below.

Cons: Lack of field name consistency is a huge issue. It makes it hard to do reporting. The same information has multiple field names so you have to test everything over and over to get the right data point. Also, you lack customized calculation fields - that is a major issue with the software. Any user should be able to create a custom calculated field for measurements.

Overall: Time entry and project tracking. BTW, CSR was awesome! She is the first one to actually respond to an email with an actual solution. Better keep her!

Vendor Response

by BigTime Software on July 26, 2018

William,

Thanks so much for taking the time to post a review - we agree that Nancy is pretty awesome and yes, we do plan to keep her! We are very happy that she was able to provide you with the assistance you needed. Also, regarding our reporting, we hear you loud and clear and our development team is working hard to provide solutions to all of the cons you listed, so thanks again for letting us know your thoughts and opinions - they really do matter to us here at BigTime!

Let us know if there's anything else we can do for you,
The BigTime Customer Success Team

BigTime software review

Nov 05, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: BigTime covers all of our needs for time and expense tracking as well as connectivity with QuickBooks. The reporting is quite robust as well.

Cons: The learning curve for BigTime is pretty steep. I spend a lot of time in the knowledge base, as well as with customer support. Once figured out, the functionality is great though. There are some bugs, but BigTime customer support is always on top of helping with correcting my software/reporting problems.

Overall: We use Bigtime mostly for time and expense tracking and the software works quite well for that.

Vendor Response

by BigTime Software on November 16, 2018

Rebecca,

Thanks again for posting a review for us here at BigTime! We're very happy that the software is covering all of your needs, it is a pretty extensive package, which is what makes the learning curve so steep. However, we're glad to hear that you're figuring it out and that our Support and Success teams have been helping! Please let us know if there is anything that we can do to help - we're always ready and willing to do so!

Thanks,
The BigTime Customer Success Team

My support rep was very responsive and addressed my concern.

Feb 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: its easy to use and navigate. Support response quickly. And it's intuitive making it comfortable for all levels to use.

Cons: I don't import to an accounting package and would like to be able to mark time as paid in order to run an unbilled report.

Vendor Response

by BigTime Software on February 08, 2018

Stephanie,

Thank you so much for your lovely review! We are very pleased that you've had a positive experience with our excellent Support Team - they really are among the best in the business. :) We're also happy that you find the interface easy and intuitive - we work hard to make it so.

Regarding your issue with being able to run a billed report, I'm afraid that the root of that issue has less to do with what accounting package you're using (or not using) and more to do with your current Big Time package. If you would like to upgrade to our Pro Package, then you would be able to run an unbilled report as soon as you're done invoicing.

If you would like some information about upgrading to Pro, please do not hesitate to reach out to us immediately - sales@bigtime.net

We hope this helps!
The Big Time Customer Success Team

We've used BigTime for many years. With the new IQ product we are expanding beyond just timekeeping.

Apr 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Timekeeping and tracking are super easy. You can report on most anything and being able to export info is great. The support staff is quick, efficient and friendly.

Cons: A few things take a lot of steps to use effectively - you'll have to enter info, run a report to see the results and then change the info.

Overall: Better project tracking for project managers

Vendor Response

by BigTime Software on April 16, 2018

Anne,

Thank you so much for taking the time to post a review - we truly appreciate you taking the time to do so! We're tremendously pleased that you're utilizing many of our product's other features beyond timekeeping and we hope that you find them just as simple and straightforward.

Please let us know if there is anything we can do to help you out in any way with your BigTime - that's what we're here for!

Thanks again,
The BigTime Customer Success Department

Customer Service is top-notch

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very easy to use. The user-interface is very streamlined. Information flows well to QBs.

Cons: Some features from old BigTime software are still unavailable, but it is not a huge dealbreaker

Overall: Very easy to use, and on top of that, the customer service reps are always very helpful and available. You don't have to wait a day or two to hear back from them.

Vendor Response

by BigTime Software on October 26, 2018

Maria,

Thanks so much for taking the time to post a review - we are so pleased that you're finding our Support team as "top-notch" - we work hard to make it that way and it's good to see our hard work paying off for you!

Please reach out to us here at the Success Team and let us know which features you're missing - we'd love to know ways that we can make BigTime better for you. Looking forward to hearing from you and thanks again!

The BigTime Customer Success Team

Capterra loader

Employee log and time allocation tracker

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We use Big Time to properly track how much time each employee have devoted to a certain project on a daily basis. In this method, we know how we can bill our clients, and how we can properly allocate our resources.

Cons: An error may occur sometimes when submit your time logs. It sometime duplicates the times you have worked on a certain task. The workaround is that you have to make sure that your total time is equivalent to the actual time you have worked. Nonetheless, the admins can clear the incorrect entries if you have submitted it by error.

Overall: It allows our company to see if we are properly allocation our resources to all our clients. We also are able to detect if we are over staffing our projects.

Vendor Response

by BigTime Software on March 26, 2018

Dan,

Thank you very much for taking the time to post this review and to let us know about your experiences with BigTime. Regarding the error you mentioned, please reach out to our support team (support@bigtime.net) to see if we can provide some solutions for you - this issue is not one with which we are familiar and we'd love the opportunity to assist you further.

Again, thanks so much for your review. We're hoping to help you more in the days ahead!

The BigTime Customer Success Team

a very robust program. I am still learning.

Apr 05, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Access online and ability for support team to look at data. Quick set up. Further training available for purchase.

Cons: I would like to work in tables for quicker input. Because it is complex and captures a lot of data, report drafing can be challenging.

Vendor Response

by BigTime Software on April 09, 2018

Grace,

Thanks so much for posting your review! We really appreciate both your time and your effort to let us know your thoughts about BigTime!

Regarding your con, this sounds like something that would make for an excellent Feature Request. If this is functionality that you think would make BigTime better, we encourage you to submit it as a Feature Request. We listen very closely to our customers and evaluate every Feature Request we receive and many of the features within BigTime today are direct results from past Feature Requests from customers in the past just like you. If you would like to do this, simply:

1. Send an email to: support@bigtime.net
2. Be sure that the Subject line reads: "Feature Request"
3. In the body of the email, provide as much specific detail as possible, to help inform our Dev Team

Again, thanks so much for your review and the great idea. Looking forward to hearing from you soon!
The BigTime Customer Success Team

Data Visibility And Project Cost Management

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: BigTime allowed us to optimize how we track project dollars and hours. In the past we would manually enter the data multiple times to different forms and systems - it was always out of date static information. Now, we enter the data once and have real-time access to project costs and hours. The data flows to invoices, reimbursements, and reports.

Cons: Overall, the software is solid. There are a few navigation workflows that can be improved. BigTime is aware of some click stream patterns that result in getting too deep into a project where you need to click back out to the "home" screen to restart a navigation into a project. This happens more on the administration side - the time and expense entry process is simple.

Overall: Overall, BigTime has been easy to do business with and the software has optimize our back office. The front end time and expense reporting system allowed us to kill static Excel forms and provide our users with a clean modern interface to start the data entry process.

Vendor Response

by BigTime Software on December 07, 2018

Mike,

Thanks a ton for taking the time to post a review for us here at BigTime - we know your time is precious and we appreciate you giving a little of it to us! We could not be happier that BigTime has made your life easier and allowed you to optimize how your business runs - that is one of the main reasons why we created the software in the first place! Getting rid of those static spreadsheets and freeing your employees up to do their jobs - that's music to our ears!

Please let us know if there's anything we can do to assist you! Thanks again for the review,
The BigTime Customer Success Team

Easy to Use and Great Tech Support

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Each time I've needed Tech Support they've been able to fix the problems I was having really quick so I can continue working! Thank you!

Cons: There's nothing that I've come across about this software that I don't like. It's easy to use and customer support is wonderful!

Vendor Response

by BigTime Software on July 20, 2018

Trisha,

Thanks so much for taking the time to post your review here on Capterra - we really, really appreciate it here at BigTime! We're very pleased that everything is working so well for you with your BigTime and that our Support has been able to assist you - we work hard to have some of the best Support in the industry.

Please do not hesitate to reach out to us to see if there's anything we can do to assist you more.

Thanks!
The BigTime Customer Success Team

Great Support

Jul 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We have been with Big Time for the past 6 years and have recently went from Enterprise to IQ Pro, and we just are so pleased with all the improvements. Brea, the BT consultant has been fantastic in helping us transition. We have had a great response with the support team! she has gone over and beyond in getting our needs met. I needed some customized reports, and she was able to turn around in just a few hours. Overall, we are very pleased and happy to be a part of the BT family.

Cons: The syncing tends to be an issue at times. Once synced, the data tends to not always be correct. We work closely with the Support Team to resolve

The customer support at Big Time in my opinion is superb. Live Chat offers quick easy access.

Dec 13, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The software offers a great way to keep track of employee projects and PTO time. The reporting feature is extremely helpful in pulling quick data, such as hours worked in a specific range or remaining hours for a project/PTO. Training employees on the software is quick and clean because the software is comprehensible.

Cons: We've struggled with some intricacies that we've asked if modifications can be made. The response was if an area of the software is changed it affects all clients of BT. One example involves invoicing. It is confusing to us why hours entered by an employee are available to invoice even if the hours have not been approved. We have a few admins, so there are different admins approving hours and invoicing.

Vendor Response

by BigTime Software on December 14, 2017

Hi Ms. Denise,

You asked and we responded! As of our release last week we now have an advanced filter which allows you to only see time that has been approved in your WIP.

Let me know if you would like some additional information.

Best,

Brea
Customer Success

Time Keeping/Project Management

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Having an easy to use software for both timekeeping and project management is a huge timesaver. Being able to review/approve timesheets, as well as keep track of task completion proved to be exactly what the project managers needed.

Cons: Need the ability to customize invoices more than allowed.

Overall: This all is one software works perfect for our small office. Staff learned to use the software in one training and they've had no problems. BigTime is definitely a timesaver for our office.

Vendor Response

by BigTime Software on October 23, 2018

Doris,

Thanks so much for posting this review and letting us know your thoughts on BigTime. We could not be happier that the software is saving you time and money and is working as a major solution for your firm - these are things that are truly music to our ears. :)

Regarding the ability to customize your invoices more, we've just released some new features that allow for even more customization for your invoices - you can read more about it here:

https://www.bigtime.net/blog/bigtime-august-2018-release/

We hope this helps! Please let us know if you have any more questions.

The BigTime Customer Success Team

great customer support

Jul 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: the customer service/response with questions is outstanding. the upload to QB is easy. and the time tracking is efficient

Cons: hard to understand how the budget tracking works - but, with help from customer support - all began to make sense

Vendor Response

by BigTime Software on August 01, 2018

Alissa,

Thanks so much for your review - we really appreciate your taking time out of your busy schedule to let us know your thoughts on your BigTime. We're very pleased that you've had a good experience with our customer support - we work hard to have the best support in the industry, so we're happy to see that you're experience was a positive and helpful one.

Regarding managing budgets in BigTime, there are lots of options to learn more:

First, check out our Project Management and Budgeting Webinar: https://www.youtube.com/watch?v=pMcaLnyJseM

Second, we have tons of articles in our Knowledge Base that deal with budgets: http://kb.bigtime.net/results?query=budget

Lastly, you can always reach out to our Support or Success Teams for more information or assistance. You can email Support (support@bigtime.net) or Success (success@bigtime.net) anytime.

Hope this helps!
The BigTime Customer Success Team

The transition takes a little getting used to

Sep 05, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Bigtime has all the features we need to effectively track and bill time and expenses. The layout has a great look to it. The feature set is full of different controls that allow the administrator to set up the system so that it works well for the team.

Cons: The biggest downfall of the software is the lack of ability to set up finite details on the invoice creation. We have been working with the team at Bigtime, who are great, and have learned that the invoicing section is being revamped and will be out in the next couple of months. With the new invoicing abilities, there will be very few issues with the software

Loving Big Time

Sep 20, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is easy, not complicated to set up, and the best is the free chat online feature! I have also emailed for tech support and receive back helpful and quick replies.

Cons: The only cons I come up with are that some of the fields don't allow enough characters. We have a complicated billing process and to get separate engagements that are often very similar, more characters would be helpful.

Overall: We have slowly started to discover all of the wonderful features of Big Time. It is super easy for new employees to learn how to use. It has a chat online feature and that is so nice! No more stumbling through an instruction manual and wasting precious time. I was a previous user of Timeslips software but Bigtime really is super nice! It has great features and for us - is fantastic!

Recommendations to other buyers: My only other advice would be to give it a try! I think its a great legal billing solution!

excellent on boarding session Brannon was superb!!!

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: it is very easy to use and understand and the fact that I can watch the recording again is very helpful

Cons: not much I don't like at this point I have used it ith another company and cant think of anything I would change based on usage

Vendor Response

by BigTime Software on April 24, 2018

Christopher,

Thanks so much for taking the time to leave us a review - we cannot tell you how much we appreciate your opinion and your willingness to share it with us. We are very happy to hear that your training has gone well so far and that you find BigTime easy to use and understand. Please do not hesitate to reach out to us if there is anything that we can do to assist you or if there's anything that we can do better!

Thanks,
The BIgTime Customer Success Team

BigTime for Tracking time spent for each client

Jul 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We use BigTime in the office in order for us to keep track on the hours of work we dedicated for each client. I am handling different accounts (clients) in my line of business, and in order for us to ensure our client that we are billing them correctly, we track the duration of time we are consuming for each task for a certain client. BigTime is easy to use. It is a web-based platform that enables you to select the project, and put immediately how many hours and minutes you have used in order to complete a certain task for each client.

Cons: Whenever I submit my timesheet in BigTime, sometimes it adds more rows with corresponding hours. You need to be vigilant in submitting your hours because BigTime is not that 100% flawless.

Capterra loader

Time Management Tool? Use BigTime!

Aug 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We use BigTime in our office in order for us to know how many hours did we allocate for a certain project or for a certain search. Before, we only rely to our end of day report or to our memory, and it is really hard to just rely on that whenever we need to bill the client already.

BigTime helped us resolve that problem by being systematic, orderly, and easy to use.

It is a web-based program so anyone can access it anytime; anywhere. It is easily integrated to quickbooks as well so BigTime is the man in terms of time entry, and client billing.

Cons: What I least like about BigTime is that sometimes it is really hard to submit our time data entries. When we click submit sometimes it duplicates the hour spent we indicated on a certain project so we need to redo it and delete those dual time entry that I think is happening because of some glitches on their back-end unit.

Overall: Overall, BigTime is the best tool that we've used so far in checking our daily time allocation for our numerous projects. It gives us confidence that we are billing our clients accurately, and when we are questioned we can always provide those data to our client.

BigTime software Makes My Work Easier

Aug 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Using this software is very intuitive. I like the ability to create and modify already designed reports. In addition to tracking time and expenses, you can keep basic information about your client such as contact names, phone numbers and notes. The due date tracker is invaluable as a tax preparer so I can keep on track with engagements in process and who they are assigned to.

Cons: Sometimes I cannot find the report I want but the support group is available to help.

Overall: I am able to track and invoice time easily and I love the ability to post invoices directly to QuickBooks.

This is helping me send invoices much quicker. I also like having the contact information and other notes about the client all in one place. Since the software is in the "cloud" I can access it from anywhere.

easy

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: it's easy to use and connects directly to quickbooks

Cons: some of the reports do not have the categories broken down like I would like

Vendor Response

by BigTime Software on August 23, 2018

Jodi,

Thanks so much for posting a review for us here at BigTime! We're very pleased that you are finding our software easy to use and that it helps you by connecting directly to your Quickbooks - that is excellent!

Regarding your reporting issues, its important to remember that BigTime's reporting is completely customizable and super flexible in terms of what you can show on your custom reports. You can use the resources below to gain additional information about these features:

The BigTime Reporting Webinar: https://www.youtube.com/watch?v=bS_lGlFvy9o

We have many KB Articles on Reporting as well. These are just a few to help get you started:
http://kb.bigtime.net/using-bigtime/#using-reports
http://kb.bigtime.net/using-bigtime/using-reports/creating-your-own-reports-in-bigtime/creating-custom-reports/
http://kb.bigtime.net/using-bigtime/using-reports/editing-reports/

We hope these help!

Thanks!
The BigTime Customer Success Team

Moved all other platforms to Bigtime

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We were able to migrate cloud based, stand-alone, expense reporting, timekeeping and project management to one platform

Cons: It,s simplicity, which is its biggest attractions, at times is not as comprehensive as platforms dedicated to only ONE function.

Overall: The ability to only have ONE platform that employees need to learn to navigate

Vendor Response

by BigTime Software on June 14, 2018

Alex,

Thank you so much for your review of BigTime - we're tremendously pleased that our software is making your business run smoother and your life a little easier. Regarding the simplicity being a con, you're spot on; it was a tough call we had to make in terms of design and which use cases we would support, but as you will soon see, we're expanding the functionality of BigTime every day! For instance, you can check out this link on our BigTime Blog to see all of the functionality that we've just recently added: https://www.bigtime.net/blog/may-2018-fixes-and-features/

Please continue to keep us posted regarding your satisfaction of BigTime - we love hearing from you!

Thanks,
The BigTime Customer Success Team

Pre-Payment of Services

Jun 24, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is intuitive and easy to learn. The staff hasn't had much difficulty using the software even new staff as they've come on board.

Cons: It would be nice if the Reports section was more flexible and easier to write ad-hoc reports. At this time, I can get what I need by downloading full data and summarizing as I need to in Excel.

Overall: Because of the type of business we represent, we have a variety of working methods and billing methods. With the help of the Support Staff, I've been able to find work arounds for any billing methods not currently covered by the software.

Recommendations to other buyers: I do have a couple of users that have had problems with Clients/Tasks disappearing from their timesheets. But I also believe they often leave their BigTime up and running all the time. When I have them close down and re-open it's like the program has a chance to re-set and that helps.

So far so good - great customer service

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: BigTime appears to possess the type of flexibility that our company really needs in order to track our project budgets and time. We're excited to dig in to the capabilities of the software and make our process more efficient. The customer service experience so far has been stellar, from the sales experience with Ty, who was informative and communicative but not pushy, to the onboard session with the executive, who engaged our group well and covered a lot of material in a short amount of time. The customer service experience has been a big draw as it has instilled confidence in the product, which is in itself a bit of an investment for our company not just in terms of money but also in terms of time and resources given to changing over our system.

Cons: We are just getting started with Bigtime, so it's a bit early to say at this point what doesn't work well.

Vendor Response

by BigTime Software on July 03, 2018

Jodi,

Thanks so much for taking the time to post this wonderful review for BigTime. We're very pleased that your experience so far has been stellar - we work very hard to make sure that is the case! Please do not hesitate to reach out to us here at Customer Success if we can, in any way, assist you further or help smooth your transition into your BigTime.

Thanks again,
The BigTime Customer Success Team

BigTime Meets Unique Timekeeping Needs

May 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Overall, I am very pleased with the features offered by BigTime Premier. Their support staff is completely helpful and has efficiently helped us solve most issues. The overall system has the ability to be customized to our company's unique needs, including many features that other time keeping software seemed to lack (such as overriding custom billing rates per person per project depending on their role). Their robust reporting system also offers very valuable data, though it can take some time for users to acclimate themselves to how the reporting function operates. BigTime Premier continues to evolve and roll out new features, many of which have been very useful to our operations.

Pros: Flexible billing rate system (granular system allows custom rates for specific employees, projects, tasks, or other criteria); Reporting allows for various custom report configurations; Clean interface that is easy for time-entry users

Cons: Reporting is not the most intuitive, especially with different report types offering only certain fields; Permission groups are sometimes dependent on other permissions, occasionally allowing users access to items they should not see in order to be able to access some other features (ie: for users to alter custom bill rates on projects, they also have the ability to alter project information that should only be edited by admins)

BigTime Review - Landscape Architecture Firm

Oct 10, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: For the most part, the features are easy to use. The invoicing system self populates so it's nice being able to have a complete invoice with only a few easy steps.

Cons: Invoices should be able to updated fully after created.

Overall: I have been using BigTime for almost four months. It is my first time using this system for billing and invoicing. I wish that the knowledge base included more detailed & in depth information, & that the webinars were different & went more in depth as well.

Vendor Response

by BigTime Software on October 16, 2018

Robyn,

Thanks so much for taking the time to post a review for us here at BigTime. We sincerely appreciate your feedback and could not be happier that you're finding our software easy to use! Regarding the knowledge base, there is actually a tremendous amount of information there, regarding billing and invoicing. Here are a few links that might help:

http://kb.bigtime.net/using-bigtime/#invoicing
http://kb.bigtime.net/using-bigtime/invoicing/invoicing-in-bigtime-an-overview/
http://kb.bigtime.net/using-bigtime/invoicing/setting-up-billing-rates/
http://kb.bigtime.net/using-bigtime/invoicing/creating-draft-invoices/
http://kb.bigtime.net/using-bigtime/invoicing/creating-draft-invoices/creating-timematerials-invoices/
http://kb.bigtime.net/using-bigtime/invoicing/creating-draft-invoices/creating-percent-complete-invoices/
http://kb.bigtime.net/using-bigtime/invoicing/customizing-invoice-pdf-output/

And that's just a few!

The Big Time Customer Success Team