--- title: "BigTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is BigTime the right Time Tracking solution for you? Explore 662 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131076/BigTime/reviews/" page_type: "reviews" language: "en" --- BigTime 4.6 (662) [View alternatives](https://www.capterra.com/p/131076/BigTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of BigTime Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews JH Jennifer H Realtor AssociateReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “This reliability makes a real difference in ongoing project work. Whether project planning, quote creation, invoicing or scheduling - everything can be managed centrally.“ July 20, 2026 ZP Zina P Business CoordinatorArchitecture & Planning, 11 - 50 employeesUsed the software for: 1-2 years. “Although there is not a lot of issues happening with invoice processing, when it does experience an issue, the resolution takes a long time.“ May 23, 2025 Pradip K Senior DeveloperInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “It provides excellent value and speed for day-to-day operations, making it a dependable choice despite a few minor technical hiccups.“ July 12, 2026 EJ Eric J SVPUtilities, 2 - 10 employeesUsed the software for: 1-2 years. “As an Android user (Fold 5), the upgrade app does not work. “ December 16, 2024 SK SAnthosh K ACCOUNTANTInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Big time is a user friendly software while invoicing and tracking of consultants working hours it is very useful rather than manual tracking, i feel like it should get upgrade at few segments like interface,and invoice templates.....etc.“ April 11, 2025 Louisa C Customer Success ManagerRetail, 10,001+ employeesUsed the software for: Less than 6 months. “With so many competing demands from our vendors which we manage, it is hard to make sure everything you do, especially recurring tasks, is efficient and not a time-suck“ August 31, 2024 LB Louis B Vice-PresidentInsurance, 10,001+ employeesUsed the software for: More than 2 years. “We have been using it for over 3 years at our company and it is much simpler and faster to complete our time entry by project.“ September 16, 2025 RW Richard W Senior PartnerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “We have not done very good on integrating Bigtime with Quickbooks but that is more of a Con for our Accounting team and not a reflection on the Bigtime product“ August 28, 2024 ## Showing most helpful reviews Showing 1-25 of 662 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Courtney S. System Administrator Information Technology and Services Used the software for: 1-2 years ### "BigTime streamlines our projects efficiently" November 13, 2023 4.0 BigTime's live chat feature is fantastic because of how quickly you can get a response. The interface is quite simple to use. When I need to submit my timesheet, I always turn to BigTime, and I've never had any trouble with it locking up on me or taking too long to load or reload the website. Pros BigTime makes keeping track of time and money very easy.It provides smooth interaction with QuickBooks Online.With BigTime, it's easy to organize your day and keep track of your projects. Cons The developer has adopted the idea that fixing all known operational faults will boost business productivity and open the door to future modifications. Switched from [Paymo](https://www.capterra.com/p/137033/Paymo/)[BQE CORE Suite](https://www.capterra.com/p/141096/BQE-Software/) BigTime's ability to integrate with QuickBooks makes it a breeze for us to enter payments to our suppliers there. Super simple, fast, and useful. Review Source Maddie B. Game Developer Computer Games Used the software for: 1-2 years ### "Both the interface and the customer service are excellent" September 6, 2023 4.0 Through the BigTime Wallet, sending and receiving invoices is a breeze. BigTime has improved the speed with which we are paid. The fact that it integrates with Quickbooks makes billing a breeze. Using BigTime wallet, you can get paid much more quickly. Pros It's simple to use, and the help desk service is excellent. Brittany U. and I got on a Zoom session to discuss the problem, and we were able to address it quickly. You can count on an immediate response from the support team, or at least a prompt reply. Cons Until the features are explained in greater detail, they may be difficult to use. Is there a way to add files or links to external files to a project? Not yet, at least. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Sending bills via email has been giving me trouble recently. I've been getting guidance from Tyler Gubser who has been assisting me with them, as well as with learning how to initiate client setup. He has taught me the ropes of invoice drafting. Review Source EJ Eric J. SVP Utilities Used the software for: 1-2 years ### "BT for Android Users Support Sucks" December 16, 2024 1.0 Basically, as a high-end Android user (Fold 5 1 TB), it sucks. My partners which are I-guys have no problem with the upgraded app unlike me. Through emails I was "told" that it works fine on a Galaxy S23 if memory serves correctly. So, I dug up a retired Note 20 which does not work either. I have asked, of course via delayed email correspondence since communication with real people cannot be accomplished with this group, if some type of "remote in" to my phone could be done to troubleshoot. Nope. Pros It is good for people on the road frequently to capture time and expenses real time. H Cons It seems to cater to IPhone users for mobile application. As an Android user (Fold 5), the upgrade app does not work. After months of back and forth via emails no solution reached. There is no in-person telephone support to obtain a solution. Review Source Brandon E. Sales Specialist Hospital & Health Care Used the software for: 1-2 years ### "BigTime helps with expense and project management" September 22, 2023 4.0 We are using BigTime to handle our expenses and our projects. We've been having some money problems, and our finance department had been using Divvy before they found BigTime. While Divvy did provide us with a bird's-eye view of our spending, BigTime provided us with a glimpse as well as other, more in-depth insights into our expense management challenges. Pros You'll be able to teach your coworkers how to use BigTime in no time at all thanks to its straightforward design and user-friendliness. In addition, they sent us materials that taught us how to use the program. Cons It's possible to spend a lot of money on BigTime. Since the plan we could afford for BigTime didn't include most of the capabilities we required, we had to cancel certain low-priority projects in order to use BigTime to its full potential. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/) Because Bigtime provides the specifics of each entry, we can easily keep track of the time we've spent on each engagement. We've been using Bigtime for over a decade since it's flexible and the support team is great. Review Source Denise W. Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Easy entry of time and expenses using Bigtime" November 29, 2022 4.0 Companies who bill their customers by the hour and have different hourly rates for different types of work can benefit greatly from using BigTime. Time and expenses can be entered by employees and reviewed by managers before being sent to the client for billing. It's convenient that you may log your time and expenses from any device, be it a desktop computer, laptop, or mobile phone. Pros BigTime is the program we use for tracking time, managing expenses, and sending out invoices. Using QuickBooks as our primary accounting software has its advantages, and one of those is that BigTime can sync up with QuickBooks during the day to make sure that the two are always up to date. Cons The approval screen does not currently allow for invoices to be filtered by Team Lead, so all Team Leads have access to all invoices rather than just their own. It's not easy to modify your own report, therefore we typically have to contact support for assistance. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/) We log time worked, manage client engagements, keep tabs on contact details, and generate invoices using this tool. As I began my hunt for a practice management solution, I knew I needed something that would sync with Quickbooks desktop and allow me to keep track of both time and projects while also keeping tabs on clients. I found very few programs that met all my needs, and this was one of them. Review Source SW Sue W. Business Operations Manager Environmental Services Used the software for: 2+ years ### "Reliable Platform, Excellent Customer Service" July 23, 2025 4.0 Overall, our experience with BigTime has been positive. The software covers all the essentials we need for project tracking, budgeting, invoicing, timesheets, and expense management in one place. While there’s a bit of a learning curve, especially around some project management features, the platform is solid and reliable. What really stands out is the exceptional customer support—\[sensitive content hidden\] and the support team have been instrumental in helping us navigate challenges and get the most out of the software. For organizations looking for a comprehensive PSA solution with great support, BigTime is a strong choice. Pros What I like most about BigTime is the outstanding customer support. \[sensitive content hidden\] , our assigned Customer Success Manager, has been exceptional—responsive, knowledgeable, and genuinely invested in our success. Beyond that, the knowledge base is thorough and easy to navigate, and the online chat option provides quick, helpful responses when we need them. Overall, the level of customer support we’ve received has been phenomenal. Cons While BigTime offers great functionality, some project management features could be more intuitive. This is relatively minor compared to the overall value and excellent support we receive. Review Source LB Louis B. Vice-President Insurance Used the software for: 2+ years ### "Easy and Fast time entry" September 16, 2025 5.0 It is a huge improvement from what we were using before. It takes me about a quarter of the time it used to take me to enter my time with the previous system. Pros It is very easy to use BigTime. We have been using it for over 3 years at our company and it is much simpler and faster to complete our time entry by project. I especially like the weekly entry mode that looks like a simple table where I can easily spot a client, enter my time and comments within seconds. Cons By biggest concern with BigTime is not forgetting to submit it on a regular basis, it's so easy to use that it's always open and I do my entry as I go. Because of this, I have to remind myself not to submit my time once in a while. Review Source SK SAnthosh K. ACCOUNTANT Information Technology and Services Used the software for: 6-12 months ### "Big time boosts productivity,gets the job done" April 11, 2025 4.0 Big time is a user friendly software while invoicing and tracking of consultants working hours it is very useful rather than manual tracking, i feel like it should get upgrade at few segments like interface,and invoice templates.....etc. Pros I like most about Big time is Time tracking, billing,budget,expense tracking,integration with other tools. Cons mobile access,interface is outdated,steep learning curves,limited invoice templates Review Source VR Verified Reviewer Business Manager Information Technology and Services Used the software for: 2+ years ### "BigTime Review" May 20, 2025 5.0 BigTime has become an invaluable tool for our firm. It has significantly improved our ability to track employee time allocation across projects and tasks. The software's robust features allow us to effectively monitor project profitability, employee utilization, project timelines, and budget adherence. We also appreciate BigTime's commitment to continuous improvement through the regular addition of new and valuable features. Pros Easy time tracking, task management, track projects and profitability, continuos feature improvement. Cons I think there is still room for improvement for interface design, some features have an extra cost too. Review Source IC Isaiah C. IT Lead Accounting Used the software for: 2+ years ### "BigTime is the best!" March 19, 2025 5.0 Working with BigTime has been great and I am looking forward to continue our partnership. Pros BigTime's features make it super easy to track budget to actuals and get vital reports out to managers. Additionally, their customer service is great! Cons Once in a blue moon, I encounter bugs in the system. However, none large enough to impede on my firm's workflow. Review Source RW Richard W. Senior Partner Accounting Used the software for: 2+ years ### "Bigtime. Don't leave home without it. " August 28, 2024 5.0 We have been SO very impressed with the quality of the Bigtime product. I cannot imagine operating our CPA practice without it. Our bottomline has improved through the use of Bigtime. Pros Ease to use and ease of getting reports and valuable information from BigTime that we need to make timely business decisions. Cons I have no Cons. We have not done very good on integrating Bigtime with Quickbooks but that is more of a Con for our Accounting team and not a reflection on the Bigtime product Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Prior product was inefficient and not accurate Review Source VR Verified Reviewer Business process Engineer Computer Software Used the software for: 6-12 months ### "Easy to use with great features " July 17, 2025 4.0 Great to use until now. No complains. I have never had a chance to go for support team too. The downtime never hampers working hours. Pros The ease of use and friendly UI stands out. Navigations are self explanatory. The quick links are easy. Cons Its wait time when you submit a task. The wait time kills its features. Expenses tab can be more innovative. Review Source JD Jesse D. Co-Founder Media Production Used the software for: 6-12 months ### "Mega Cloud PM, EMPSA, and Tasks Management with BigTime " January 16, 2025 5.0 Provision of mega cloud documentation, PM, task and team management. Besides, robust EMPSA services among other services. Pros Online billing and subscription service, proofing and adding due dates on projects and Tasks. Reliable and efficient EMPSA, online PM, and Exclusive QuickBooks integration. Cons Nothing to raise in this section, it has it all we needed. Review Source Charles J W. Account Manager Construction Used the software for: 2+ years ### "Excellent PSA tool, offers good return on investment." August 8, 2023 5.0 BigTime spares our admin and bookkeeping division a part of time, we already recorded time in Quickbooks, which was all entered by hand. With BigTime, representatives log their time, and with many buttons, we are able send all the information from our employees' timesheets to Quickbooks for finance. We collaborate with other firms on our contracts, we utilize this as a asset and monetary venture administration apparatus for all contracts. We utilize it for all time following for our different ventures, the reporting segment is incredible - lots of standard reports accessible or we have the capacity to make our possess. Billing is additionally exceptionally simple, there are so numerous choices for how to bill that we are able utilize anything makes the foremost sense for us based on different subtleties, as well as for our clients. Cost following is additionally exceptionally straightforward and natural for our workers. Pros The ability to sync with Quickbooks is a significant selling factor for our firm; it has proved quite useful in checking data. We can also use the sync capability to create projects in Bigtime that are not yet in the billing stage and maintain them there until the project is awarded to us. The program that we now use for all-time tracking and billing is highly straightforward for both workers and contractors to use, as well as incredibly adaptable and versatile. Your support crew is wonderful; they are incredibly attentive and comprehensive, and they respond quickly to my inquiries; they have been a huge help to me in my varied support requirements. Cons The one big issue we've had is that our Quickbooks sync doesn't always function properly, but it's difficult to identify whether this is a BigTime or a Quickbooks issue. Review Source RR Rhonda R. CPA Accounting Used the software for: Less than 6 months ### "Experience was rough in the beginning. It would be VALUABLE for onboarding to be completed by someo" November 6, 2017 4.0 full integration with our financial software - invaluable... there are many great software solutions out there that do what they do fantastically, however they lack full detailed integration with financial software... not Big Time! BigTime allows you to manage workflow and not miss deadlines. You can quickly reassign work, monitor deadlines, track phone calls/messages, assign tasks, view work in progress, allocate work, and also track all financial functions related to this work inside your financial software. No more having to track accounts receivable and client payments in two systems. After spending 8 months with 2 people trying and testing multiple practice management solutions, Big Time was the best and satisfied all of the "critical" requirements. Pros The ability to communicate in detail with QBD and QBO. FYI to all who job cost... You CANNOT job cost in QBO. It is not a limitation of BigTime, it is a limitation of QBO. Which is what i mean by my partial experience answer above... (allow more text there).. if onboarding is completed with a premeeting checklist about the firms existing workflow and time management and by someone intimately familiar with the industry that is using BigTime the cons below could be addressed upfront. The team at BigTime were difficult to get a hold of but once they were aware they worked like crazy to get us setup and working in the time frame we had. We moved our QBO file back to QBD (we had to do the testing on our own because the team at BT didn't know why job costing wasn't working in QBO) Once we moved back to QBD the job costing, invoicing, payroll work like a charm inside QBD. Hands down, it is the best integration with QBD of any practice management software out there... We had 2 people who spent 8 months testing many software solutions... most were lacking at least 1 "critical" requirement... Big Time was not. As we become aware and work through things like "terminology" we are becoming more and more confident in the workflow and keeping track of what is due when and who has what and what state the work is in. This is key as we go into tax season but also something we cannot live without on a day to day basis as 95% of our work is recurring on various time schedules. Thank yo Cons The wide range of terminology used in the software is confusing and causes errors to be made during implementation. Examples: Start Date and End Date... without these terms being defined you would think that start date is the day the work should begin and that End Date is the DUE DATE. Not so within Big Time. For recurring tasks, Start Date means Due Date in Big Time language. Another example: Completed vs Archived. Completed in most software solutions means that the job is finished or done; and archived means done and sent to storage with no recurrence nor future work is expected. In Big Time the term Archive means Completed or Finished or Done and removes the task from the workflow list and generates the next task in the reccurence. In BigTime the term Completed means something different... still unsure what it means because even when you update a task/project status to "completed" the task remains on the workflow list. Review Source MG Melisande G. Controller Civil Engineering Used the software for: 1-2 years ### "BigTime BigSmile" September 24, 2024 5.0 No complaints. There will be issues with every software program, especially when using in conjunction with another software program. Pros The efficient time tracking & synching with the accounting software to run billing. The interface is user friendly & everybody in the office can enter time & track project status. Cons The synch agent is not always reliable. Review Source VR Verified Reviewer SDE Intern Computer Software Used the software for: 6-12 months ### "Best One Stop Software for all kinds of Management of Projects." March 5, 2022 5.0 The overall experience is superb and it helps businesses to track the project with its progress report and budget management tool is one of the best. Pros The best thing is that it is a centralized software with many features which covers almost everything needed in project. Cons Its User Interface is not user-friendly but It provides many functionalities which can help to manage the projects very easily. Review Source Amanda D. Key Account Manager Hospitality Used the software for: 2+ years ### "BigTime Saves Time " September 4, 2022 5.0 Reporting and invoicing upon project completion. Pros BigTime automate time and expense tracking on projects which improve productivity in real-time. Cons The bugs that I used to complain about were eradicated by vendor success team. Review Source LP Lorie P. CFO Management Consulting Used the software for: Less than 6 months ### "BigTime is the real thing!" February 8, 2022 5.0 BigTime has changed our way of recording employees' time and invoicing our clients. Putting our time into BigTime is extremely easy for our employees. We can track projects and see productivity in real-time. This then easily translates into our invoices for quick review prior to emailing to clients. The response to the new look of our invoices has been amazing. We have been told they are so easy to review and process for payment. Several of our clients have completed the payment process on their end in a very short period of time, which has led to quicker payment to us. Pros The best feature of BigTime is time tracking. First, it is easy for employees to record their time. Second, it gives managers the ability to track the time their employees spend on their projects. Cons The only issue I have had so far is the need to refresh BigTime in a new window in order to see the changes that I made. It isn't a very big deal to have to do that. I was also told in the chat feature that using Chrome vs Edge would solve this problem. So an easy solution to a non-problem. Review Source SC Stephanie C. Administrative Assistant Civil Engineering Used the software for: 6-12 months ### "It keeps getting better!" September 21, 2021 5.0 I appreciate the live chat feature - support readily available. Pros The ease of the timesheets is huge! Staff don't find it cumbersome. Then we use the timesheet detail report to show work done for the week on projects. This helps the President see where time is spent and then he advises what projects are ready for billing. The invoicing process is smooth as BT already has time spent allocated for the job and we in put and subcontractors and expenses. So all the information is in one place. The invoice can be approved right in BT and then sent to the client. Payments are logged right into BT and the BEST thing is that client/project information, invoices AND payments are ALL synced into Quickbooks. That was the selling feature for us. Cons We have just added BigTime Wallet - a feature allowing clients to pay invoices with a credit card or ACH just by using a link. We are just beginning to use it. Today we had some help from \[SENSITIVE CONTENT\] in figuring it out. I do wish the sales department had gotten us set up with technical support from the get-go. But we are making quick progress, again thanks to \[SENSITIVE CONTENT\]. Review Source PM Paige M. Office Manager Oil & Energy Used the software for: Less than 6 months ### "Robust and Intuitive" June 24, 2021 5.0 We are able to manage multiple business lines and a variety of projects, all with unique time and expense management needs all in one place. Pros I like that the features are extensive and useful. It is organized in such a way that it is intuitive and easy to use. The implementation and customization has been a lengthy project, but having every possible scenario available to us for configuration has been useful. Cons Sometimes the features and options seem to take over. While a basic solution might have been more ideal for our current situation, the future abilities of the software to meet our changing needs will be helpful no doubt. The training has been a bit "fast paced" and feels almost rushed, but it only makes sense for BigTime to want to get the implementation completed as soon as possible. Reason for choosing BigTime Additional features, all in one type capabilities, cost. Review Source Cyndi S. Operations Manager Civil Engineering Used the software for: Less than 6 months ### "Easy to use, top notch service and support " June 28, 2022 4.0 Overall, I love the interface, I love the easy of use, and I love the support. Even without being fully functional yet, we are getting a lot of raves from staff who appreciate the ease of approvals, the easy to use timesheet, and the functionality. Pros The timesheet module is amazingly easy. Since this is where the bulk of my team are working, it made roll out super easy. The system is over all generally very intuitive and user friendly. It's also pretty idiot proof and its not easy to mess things up. Invoice creation is outstanding, with a ton of options and features. But the best part is their support team. They have worked so hard to ensure we have a product that meets ALL of out needs. Our implementation and training with BigTime has been the best I've ever worked with in my career. Cons Right now, it's a little buggy and they are still implementing and adjusting certain things. The fundamentals are there, but it's obviously still newer software. Review Source VR Verified Reviewer Assistant Project Manager Research Used the software for: 1-2 years ### "Good Basic system that is easy to use" May 14, 2019 4.0 Overall BigTime is a good system that works for what it is suppose to and is simple to use for someone that knows how to use a computer. We have been able to track hours against certain projects by person which helps us with cost estimating. I am sure there are plenty of good systems out there but I have been satisfied for my responsibility when using BigTime. Pros The ability to pull out job lists with titles is very convenient for having team review meetings. You are able to pull out most reports into excel and filter and sort from there. Having the task status is very useful for those who utilize that feature. My office does not take full advantage of the capabilities this system offers but does work for us when being used. Cons For the new Gantt chart feature I have not been able to use very much but am disappointed it is not able to be exported into excel like the other reports. The difficulty with this system is that it is only as good as your weakest link. For my office enforcing full participation is difficult and that prevents us from taking full advantage. I do not work in accounting but apparently it does not sync as well as it used to for quick books and other software. This makes work duplicated on that end which is really inconvenient. Another item that is irritating is when pulling complete job list you have to do it a certain way or else it will not pull old jobs that you were not listed as team member for. That caused some confusion/concern during review meetings. Review Source GF Georgios F. Engineer Maritime Used the software for: 1-2 years ### "BigTime review" February 15, 2024 5.0 BigTime is a very useful program. I suggest it without a second thought. You can control everything with very big ease and the very imortant is that you know at any time you have next to you the support team to answer all your queries and solve all your problems. Is my pleasure to use BigTime. Pros BigTime program can do it all, you can use it for project management modules, time tracking, expenses, resource allocation and finances. Very friendly for use program. Can have integration with WIP tracking and other programs. The 24/7 chat support is very helpful and gently and they can answer to all of our queries. Cons The mobile app is very limited and it stucks very often. Except this I cannot say that I find something else negative by using BigTime. Review Source JG Jenna G. Office Manager Accounting Used the software for: 1-2 years ### "Bigtime" August 1, 2019 3.0 Overall this is for big company's with employees over 100 plus to time manage them but need a better system for invoicing. Pros I like that you are able to create your own engagements per client. Cons I least like the invoice part as it does not function how it is suppose too. There are to many steps for it to be integrated into QuickBooks. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing BigTime They company told me it was an easy use. Review Source Response from BigTime Software August 5, 2019 Jenna, Thanks so much for this review- we really appreciate hearing from all our customers here at BigTime! We are very glad to hear that you're happy with our engagements and how you can create unique engagements per client, but we're sad to hear that you feel that invoicing is not working for you. There are many ways you can use BigTime's invoicing, and there are many help features that can help you learn how. Here are just a few: Knowledge Base Articles/Videos: http://kb.bigtime.net/using-bigtime/#invoicing http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/ http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/video-tutorial-post-invoices-to-quickbooks/ Our Invoicing Webinar: https://youtu.be/yt2LrF9mRAk Schedule a Live Webinar here: https://www.bigtime.net/webinars/ Also, feel free to reach out to us here at Customer Success - we'd love to help you learn more about invoicing! Thanks again, The BigTime Customer Success Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.