--- title: "BigTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is BigTime the right Time Tracking solution for you? Explore 665 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131076/BigTime/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- BigTime 4.6 (665) [View alternatives](https://www.capterra.com/p/131076/BigTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of BigTime Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews JH Jennifer H Realtor AssociateReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “This reliability makes a real difference in ongoing project work. Whether project planning, quote creation, invoicing or scheduling - everything can be managed centrally.“ July 20, 2026 ZP Zina P Business CoordinatorArchitecture & Planning, 11 - 50 employeesUsed the software for: 1-2 years. “Although there is not a lot of issues happening with invoice processing, when it does experience an issue, the resolution takes a long time.“ May 23, 2025 Pradip K Senior DeveloperInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “It provides excellent value and speed for day-to-day operations, making it a dependable choice despite a few minor technical hiccups.“ July 12, 2026 EJ Eric J SVPUtilities, 2 - 10 employeesUsed the software for: 1-2 years. “As an Android user (Fold 5), the upgrade app does not work. “ December 16, 2024 SK SAnthosh K ACCOUNTANTInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Big time is a user friendly software while invoicing and tracking of consultants working hours it is very useful rather than manual tracking, i feel like it should get upgrade at few segments like interface,and invoice templates.....etc.“ April 11, 2025 Louisa C Customer Success ManagerRetail, 10,001+ employeesUsed the software for: Less than 6 months. “With so many competing demands from our vendors which we manage, it is hard to make sure everything you do, especially recurring tasks, is efficient and not a time-suck“ August 31, 2024 Mauricio E Business ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Easy time tracking, task management, track projects and profitability, continuos feature improvement.“ May 20, 2025 RW Richard W Senior PartnerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “We have not done very good on integrating Bigtime with Quickbooks but that is more of a Con for our Accounting team and not a reflection on the Bigtime product“ August 28, 2024 ## Showing most helpful reviews Showing 1-25 of 665 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Courtney S. System Administrator Information Technology and Services Used the software for: 1-2 years ### "BigTime streamlines our projects efficiently" November 13, 2023 4.0 BigTime's live chat feature is fantastic because of how quickly you can get a response. The interface is quite simple to use. When I need to submit my timesheet, I always turn to BigTime, and I've never had any trouble with it locking up on me or taking too long to load or reload the website. Pros BigTime makes keeping track of time and money very easy.It provides smooth interaction with QuickBooks Online.With BigTime, it's easy to organize your day and keep track of your projects. Cons The developer has adopted the idea that fixing all known operational faults will boost business productivity and open the door to future modifications. Switched from [Paymo](https://www.capterra.com/p/137033/Paymo/)[BQE CORE Suite](https://www.capterra.com/p/141096/BQE-Software/) BigTime's ability to integrate with QuickBooks makes it a breeze for us to enter payments to our suppliers there. Super simple, fast, and useful. Review Source Maddie B. Game Developer Computer Games Used the software for: 1-2 years ### "Both the interface and the customer service are excellent" September 6, 2023 4.0 Through the BigTime Wallet, sending and receiving invoices is a breeze. BigTime has improved the speed with which we are paid. The fact that it integrates with Quickbooks makes billing a breeze. Using BigTime wallet, you can get paid much more quickly. Pros It's simple to use, and the help desk service is excellent. Brittany U. and I got on a Zoom session to discuss the problem, and we were able to address it quickly. You can count on an immediate response from the support team, or at least a prompt reply. Cons Until the features are explained in greater detail, they may be difficult to use. Is there a way to add files or links to external files to a project? Not yet, at least. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Sending bills via email has been giving me trouble recently. I've been getting guidance from Tyler Gubser who has been assisting me with them, as well as with learning how to initiate client setup. He has taught me the ropes of invoice drafting. Review Source EJ Eric J. SVP Utilities Used the software for: 1-2 years ### "BT for Android Users Support Sucks" December 16, 2024 1.0 Basically, as a high-end Android user (Fold 5 1 TB), it sucks. My partners which are I-guys have no problem with the upgraded app unlike me. Through emails I was "told" that it works fine on a Galaxy S23 if memory serves correctly. So, I dug up a retired Note 20 which does not work either. I have asked, of course via delayed email correspondence since communication with real people cannot be accomplished with this group, if some type of "remote in" to my phone could be done to troubleshoot. Nope. Pros It is good for people on the road frequently to capture time and expenses real time. H Cons It seems to cater to IPhone users for mobile application. As an Android user (Fold 5), the upgrade app does not work. After months of back and forth via emails no solution reached. There is no in-person telephone support to obtain a solution. Review Source OH Oscar H. Office Manager Mining & Metals Used the software for: I used a free trial ### "Big time review" August 19, 2026 4.0 Overall, BigTime is a reliable and useful platform that helps organize projects, track time, and improve daily workflow. Pros BigTime is easy to use and makes time tracking, invoicing, and project management simple and efficient. Cons Some features have a learning curve, and occasional glitches or limited customization can slow down certain tasks. Review Source Brandon E. Sales Specialist Hospital & Health Care Used the software for: 1-2 years ### "BigTime helps with expense and project management" September 22, 2023 4.0 We are using BigTime to handle our expenses and our projects. We've been having some money problems, and our finance department had been using Divvy before they found BigTime. While Divvy did provide us with a bird's-eye view of our spending, BigTime provided us with a glimpse as well as other, more in-depth insights into our expense management challenges. Pros You'll be able to teach your coworkers how to use BigTime in no time at all thanks to its straightforward design and user-friendliness. In addition, they sent us materials that taught us how to use the program. Cons It's possible to spend a lot of money on BigTime. Since the plan we could afford for BigTime didn't include most of the capabilities we required, we had to cancel certain low-priority projects in order to use BigTime to its full potential. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/) Because Bigtime provides the specifics of each entry, we can easily keep track of the time we've spent on each engagement. We've been using Bigtime for over a decade since it's flexible and the support team is great. Review Source Denise W. Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Easy entry of time and expenses using Bigtime" November 29, 2022 4.0 Companies who bill their customers by the hour and have different hourly rates for different types of work can benefit greatly from using BigTime. Time and expenses can be entered by employees and reviewed by managers before being sent to the client for billing. It's convenient that you may log your time and expenses from any device, be it a desktop computer, laptop, or mobile phone. Pros BigTime is the program we use for tracking time, managing expenses, and sending out invoices. Using QuickBooks as our primary accounting software has its advantages, and one of those is that BigTime can sync up with QuickBooks during the day to make sure that the two are always up to date. Cons The approval screen does not currently allow for invoices to be filtered by Team Lead, so all Team Leads have access to all invoices rather than just their own. It's not easy to modify your own report, therefore we typically have to contact support for assistance. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/) We log time worked, manage client engagements, keep tabs on contact details, and generate invoices using this tool. As I began my hunt for a practice management solution, I knew I needed something that would sync with Quickbooks desktop and allow me to keep track of both time and projects while also keeping tabs on clients. I found very few programs that met all my needs, and this was one of them. Review Source SW Sue W. Business Operations Manager Environmental Services Used the software for: 2+ years ### "Reliable Platform, Excellent Customer Service" July 23, 2025 4.0 Overall, our experience with BigTime has been positive. The software covers all the essentials we need for project tracking, budgeting, invoicing, timesheets, and expense management in one place. While there’s a bit of a learning curve, especially around some project management features, the platform is solid and reliable. What really stands out is the exceptional customer support—\[sensitive content hidden\] and the support team have been instrumental in helping us navigate challenges and get the most out of the software. For organizations looking for a comprehensive PSA solution with great support, BigTime is a strong choice. Pros What I like most about BigTime is the outstanding customer support. \[sensitive content hidden\] , our assigned Customer Success Manager, has been exceptional—responsive, knowledgeable, and genuinely invested in our success. Beyond that, the knowledge base is thorough and easy to navigate, and the online chat option provides quick, helpful responses when we need them. Overall, the level of customer support we’ve received has been phenomenal. Cons While BigTime offers great functionality, some project management features could be more intuitive. This is relatively minor compared to the overall value and excellent support we receive. Review Source LB Louis B. Vice-President Insurance Used the software for: 2+ years ### "Easy and Fast time entry" September 16, 2025 5.0 It is a huge improvement from what we were using before. It takes me about a quarter of the time it used to take me to enter my time with the previous system. Pros It is very easy to use BigTime. We have been using it for over 3 years at our company and it is much simpler and faster to complete our time entry by project. I especially like the weekly entry mode that looks like a simple table where I can easily spot a client, enter my time and comments within seconds. Cons By biggest concern with BigTime is not forgetting to submit it on a regular basis, it's so easy to use that it's always open and I do my entry as I go. Because of this, I have to remind myself not to submit my time once in a while. Review Source SK SAnthosh K. ACCOUNTANT Information Technology and Services Used the software for: 6-12 months ### "Big time boosts productivity,gets the job done" April 11, 2025 4.0 Big time is a user friendly software while invoicing and tracking of consultants working hours it is very useful rather than manual tracking, i feel like it should get upgrade at few segments like interface,and invoice templates.....etc. Pros I like most about Big time is Time tracking, billing,budget,expense tracking,integration with other tools. Cons mobile access,interface is outdated,steep learning curves,limited invoice templates Review Source VR Verified Reviewer Business Manager Information Technology and Services Used the software for: 2+ years ### "BigTime Review" May 20, 2025 5.0 BigTime has become an invaluable tool for our firm. It has significantly improved our ability to track employee time allocation across projects and tasks. The software's robust features allow us to effectively monitor project profitability, employee utilization, project timelines, and budget adherence. We also appreciate BigTime's commitment to continuous improvement through the regular addition of new and valuable features. Pros Easy time tracking, task management, track projects and profitability, continuos feature improvement. Cons I think there is still room for improvement for interface design, some features have an extra cost too. Review Source SN Sonja N. CFO, VP Marketing and Advertising Used the software for: Less than 6 months ### "Great Customizable Software" January 28, 2021 5.0 In our month of using BigTime, our experience has been wonderful! Our Customer Success Manager is AMAZING! We ran into some logging in issues for a team member and she jumped right on getting it fixed for us! The software has been so beneficial for Project Management in the month we have been using it. We still have a training session left with our CSM at BigTime to learn more features it offers and we cannot wait to learn what else it has to offer! Pros That it is so customizable from just about every feature it offers. Easy to use. Intregrates with QuickBooks. The white glove service from our customer success manager, \[SENSITIVE CONTENT HIDDEN\]. All of the report options and customizations Project Management and tracking on all aspects of a project. The Knowledge based section for finding information on how to use features. Cons That you cannot change the Project Fee to say Project Budget. This is just a preferred naming system for our company though, so not the end of the world that we could not change this. Reason for choosing BigTime Our \[SENSITIVE CONTENT HIDDEN\] and team looked at a lot of options but none compared to BigTime Switched from [DeskTime](https://www.capterra.com/p/168660/DeskTime/) DeskTime just was not cutting it for our team, it was very limited on features and the timer would shut off if we were using it during timed consulting sessions, which was not helpful for tracking billable hours for projects. Review Source JM Joanna M. Business Manager Environmental Services Used the software for: Less than 6 months ### "New to Big Time" September 20, 2023 5.0 The implementation process was time consuming but thorough and we had plenty of assistance along the way. There are various way to learn the systems which is great for a team that may not be able to commit to learning at the same time. Pros Big Time is so easy to use for time entry, project tracking and reporting. The capabilities of the system are very impressive and the team is committed to continuing to product enhancements. Cons The amount of time required to get through the data conversion preparation, reviewing data, training and learning to setup the system. Switched from [Deltek Replicon Time Tracking](https://www.capterra.com/p/5782/Replicon-TimeBill/) Wanted to have more features without having to add on full modules (each at an additional cost). We wanted to be able to create invoices within the system and in general more capabilities and options for integration. Review Source IC Isaiah C. IT Lead Accounting Used the software for: 2+ years ### "BigTime is the best!" March 19, 2025 5.0 Working with BigTime has been great and I am looking forward to continue our partnership. Pros BigTime's features make it super easy to track budget to actuals and get vital reports out to managers. Additionally, their customer service is great! Cons Once in a blue moon, I encounter bugs in the system. However, none large enough to impede on my firm's workflow. Review Source ZP Zina P. Business Coordinator Architecture & Planning Used the software for: 1-2 years ### "Big Time Review" May 23, 2025 4.0 Overall Big Time has helped accomplish our invoicing, reporting, evaluate, utilization and billing requirements day to day. Pros Big Time is very intuitive and easy to navigate. I use the Invoicing module and it has been helpful for me. I like that it is reliable and we seldom experience downtime. Cons Although there is not a lot of issues happening with invoice processing, when it does experience an issue, the resolution takes a long time. Worst sometimes we just have to work around it because it can't be solved. Review Source BA Betty A. Administrator Environmental Services Used the software for: 2+ years ### "BigTime is great for consultants working in a remote office environment." May 10, 2023 4.0 I haven't worked with other programs, but overall my experience with BigTime has been very good. Pros BigTime time and expense entry for specific job/tasks is easy for users. Invoice creation using the time and expenses entered is seamless, yet flexible. Once invoices have been emailed to my clients I can easily track my client's activity to ensure that the invoice has been viewed. If my email transmission has failed I get a notification.There are plenty of webinars available to use for self-guided learning. Also, there are live webinars for new users to gain knowledge about BigTime. Reading the blog posts is helpful too.BigTime support has been very helpful if I reach out with any issues. I recently worked with \[sensitive content hidden\] for over an hour to solve an issue. He was very patient and was determined to solve my problem during our call. Cons There are a few hiccups with taxation for Canadian users. BigTime has been working on improving these features.I would like to see more options for invoice PDF templates so that the invoices are better looking.I really struggle with customizing BigTime reports when any of the standard reports don't meet my needs.There are a few issues with syncing to QBO, but BigTime support staff have been helpful in trying to resolve these issues. Review Source DD David D. Co-Founder & Partner Information Technology and Services Used the software for: 6-12 months ### "Solid Platform for Professional Services Organizations" August 5, 2019 5.0 Automating, improving, and reducing time and cost required to process weekly time and expense. Providing reporting and audit-ability across the entire process with a few button clicks vs having to sort through manual data collection templates. Pros Overall, we have been very happy with BigTime and its use in support of our field consultants. Our production implementation went smoothly and their staff provided helpful training and support to assist us with our launch. In addition, we have been very pleased with the configurability of the platform - just about every time we wanted to do something a certain way, for example how we wanted to display the form for our field's timesheet data entry, there was a way to configure the system to our liking. Also, we have been very impressed with the speed of the system and the design of the user interface. It's very responsive, easy to use, and everything is laid out intuitively. Also, the Reporting module is very comprehensive and it provides a way to pull data just about any which way one could want. BigTime has also been responsive and helpful in helping to support us when certain custom reports were required and we needed some guidance. Special thanks to both CSRs for their support with our implementation. Cons We have no outstanding support tickets currently and we have only seen a few small glitches but once we bring them to the vendors attention there is usually a way to correct it or some type of acceptable workaround. As far as suggested areas we think they can improve upon, one would be having the ability to set up to send specific invoices to multiple customer contacts on the To: line. Another area for improvement is sometimes the bill rate isn’t pulled into the invoicing module consistently so we have to re-enter all the rates in that particular project code. As far as platform enhancements to make BigTime even better, we have suggested the ability to enhance the Allocations module so a manager can forecast a resource across multiple projects within the same or multiple accounts from the same screen/grid. Today this must be done via clicking into each project in the Project List section which is time consuming and a little clunky. This would be huge for us since we have a number of consultants who work on multiple projects across a given week/month/etc. Another enhancement would be to provide easy-to-pull reports that show a consultants profitability (revenue generated minus cost) across a given date range. This is not currently doable with the platform, but all the data is there since the system maintains both bill rate and cost-level information. We are hoping these items make their way onto the product roadmap here in the relative near future. Review Source Response from BigTime Software August 8, 2019 David, First of all, thanks so much for posting this extensive review for us here at BigTime. It is most appreciated and valuable to get specific feedback from our users. We are pleased that you're finding the platform responsive and flexible enough to meet your needs and we are very pleased that both Jeff and Kevin have provided excellent support to you. Please do reach out to us here at Customer Success if we can be of further assistance in any way - we are always happy to help. Thanks again, The BigTime Customer Success Team BMM Benjah Maina M. marketing Writing and Editing Used the software for: 2+ years ### "Honest Review of BigTime" February 4, 2022 4.0 Finding the right project manage the software to keep your projects on time and on budget can be tough. Luckily, big time aims to do just that.Big time is project management software with a focus on time tracking and budgeting. Big time is project management and billing software targeted at professional service firms such as engineering, legal or IP services. The project management tools allow PMS to track time expenses, project status and task assignments, resource management tools to help keep teams on the same page and see how project plans fit together in big time includes a billing and invoicing features with a variety of industry standard billing scenarios to fit users and their clients specific needs. Big time is priced per user per month billed annually and offers three plans with increasing prices and features Express Pro and Premier. The bulk of big times features start with that Pro Plan with Premier adding items like resource allocation, revenue projections and unlimited API access. There's no free version of big time but there is a free trial available. Big time is web based and accessible via modern browsers. But it's also available for download on both Mac and Windows, and has mobile apps for both the iOS and Android devices. Big Time comes with a number of features to help you manage project management functions. Big time features project management tools to keep projects running on time and on budget. Pros \-Ease of use -The staff and support as being especially helpful -The mobile timesheet app is convenient for tracking time on a granular level Cons \-Data import from previous systems can be cumbersome with the user citing data not matching up after the import -The intergration with Quickbooks can prove difficult with some users complaing that the system have had a hard time syncing up Review Source VR Verified Reviewer SDE Intern Computer Software Used the software for: 6-12 months ### "Best One Stop Software for all kinds of Management of Projects." March 5, 2022 5.0 The overall experience is superb and it helps businesses to track the project with its progress report and budget management tool is one of the best. Pros The best thing is that it is a centralized software with many features which covers almost everything needed in project. Cons Its User Interface is not user-friendly but It provides many functionalities which can help to manage the projects very easily. Review Source MRM Mizanur Rahman M. CEO Marketing and Advertising Used the software for: 1-2 years ### "Great tool for our business" March 20, 2023 5.0 My workload in budgeting and invoicing projects has been reduced significantly with the help of BigTime. It allows me to focus more on my technical expertise in managing projects. Really appreciated. Pros BigTime offers a comprehensive set of features for our business, including time tracking, project management, expense tracking, billing and invoicing, and reporting and analytics. They provide excellent customer support, with a dedicated team of experts. Cons The mobile app version of BigTime has fewer features than the desktop version. They have a lot of integration but customization options for reports are limited. Review Source VR Verified Reviewer Lead Software Test Automation Engineer Used the software for: 2+ years ### "At last we could prioritize our client support in proper way" July 29, 2018 4.0 It was a good quick option to organize our support team billing. Pros One of our projects is in support stage. Team of 15 people is still there on all lines of support. The deal is that requests from our clients are coming at random moment of time and require from 1 hour to several days to handle. I feel with BigTime it came to more order. Now we can form kind of backlog of client requests and also track time people spend for their processing. For clients that have series of similar requests, we are able to find past communication history and get all required stakeholders together to sort out things once and forever. From other side, some of clients have paid support contract with us. As they see how each of their requests is priced at the realtime they also prioritize their requests in more smart way. Cons I am unable to view most of reports on my mobile phone. Also there's no way to create shortcuts for the most useful functions that sometimes are hidden deep inside the app. Review Source AC Abhinav C. Program Manager Telecommunications Used the software for: 6-12 months ### "Best Invoicing Software" November 30, 2022 4.0 Pros Invoicing and Billing is our top priority feature as its was really important for our company as we wanted billing to be fast & easy. So we can share it with our customers very fast and efficiently. Cons Nothing as such, If it an have more customisable templates . Review Source Aaron D. Owner Used the software for: 1-2 years ### "Bigtime is a game changer for design budgeting, billing and project management" November 15, 2017 5.0 Managing our time and invoicing more efficiently and put it into a functioning system and process rather than just using spreadsheets. Pros This software has really made it possible to track everything in one place and it can easily be customized to fit your type of business and how you operate. The customer service is second to none. The initial training is top notch and they can walk you through everything to help you get set up. They are quick to respond and get you through every problem you encounter along the way. Worth every penny Cons 4 stars for "ease of use" is because of the flexibility to handle numerous types of companies the amount of options can be overwhelming but once it's set up correctly and can comprehend the work flow for your company it gets easier to manage changes and additions to your system. Some of the important functions in the system are often small text links hidden at the bottom of the screen and are hard to find especially if you're not used to navigating the system. It would be great if they update these to buttons on the screen in a place that is easier to find. Review Source Tammy C. Office manager and bookkeeper Architecture & Planning Used the software for: 2+ years ### "Bookkeeper" February 20, 2019 5.0 I am delighted with representative and the rest of the staff at BigTime they provide topnotch service! You definitely get your bang for your buck $$ with Bigtime. Pros The bosses and staff enjoys working with BigTime because the support is so wonderful. They are friendly and very knowledgeable, If I have questions and concerns with various issues the BigTime staff has been amazing. Several times I have had representative. as a support technician and if I cant seems to explain myself she will make extra effort to verify what the issue is. Cons So many options it can become overwhelming. Review Source Response from BigTime Software February 21, 2019 Tammy, Thanks so much for leaving this wonderful review for us here at BigTime - we truly appreciate it! We are very pleased that you are finding our support staff knowledgeable and helpful - we work very hard to provide the best services and software in the business. If there is anything else we can do for you, please do not hesitate to reach out to us here at Customer Success. Thanks again! The BigTime Customer Success Team CC Caryn C. Accountant Accounting Used the software for: Less than 6 months ### "Amazing Personalised service" June 2, 2021 5.0 Can't believe the exceptional personalised service, from the Sales team (\[SENSITIVE CONTENT HIDDEN\]) to our Success rep (\[SENSITIVE CONTENT HIDDEN\]). They have both bent over backwards to make sure we are happy Pros Loved the one on one training. I havent come across this from other software providers Cons We are in Australia, so support needs to happen either very early morning or late evening. Reason for choosing BigTime I was happy after the initial meeting with \[SENSITIVE CONTENT HIDDEN\] from Bigtime so I didnt pursue the other products. Review Source RK Rahul K. Physcian Assistant Hospital & Health Care Used the software for: 2+ years ### "Review of BigTime" July 14, 2024 5.0 Pros BigTime has a wide range of resources that are useful for the different types of healthcare projects we are exposed to. Reporting, expense entries, billing invoices are some of the relevant options that make it appealable for users. Cons Some reports are hard to customize. It may require someone who is technically sound to incorporate it within the platform for regular use. 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