# Page 10 | BigTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is BigTime the right Time Tracking solution for you? Explore 658 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131076/BigTime/reviews --- BigTime 4.6 (658) [View alternatives](https://www.capterra.com/p/131076/BigTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of BigTime ## Showing most helpful reviews Showing 226-250 of 658 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Interior Designer Used the software for: Less than 6 months ### "I'm still a little new to the program but excited to learn more " January 11, 2018 4.0 Pros Pretty easy to use. I wish I knew more about software, budgeting, and invoicing but had a reporting webinar with Brea today and it was very helpful to start the process of understanding even more what the program can do. Great and easy to use for basic users. Cons Administrator definitely should have more knowledge about this type of software to be able to fully implement everything it can do. Review Source Response from BigTime Software January 12, 2018 Greetings, Big Time User! Thanks so much for the review - we really appreciate it! We'd love to help you out with a little free additional training to help clear up any questions and build on the Invoicing Webinar. Please contact us at: support@bigtime.net and we'll get you scheduled ASAP! Thanks again, The Big Time Customer Success Team PM Pauline M. Bookkeeper Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Taking our billing and time capture to next level" April 20, 2018 5.0 Saved time, better reporting Pros Cloud based and integrates with Quick Books desktop. Easy for users to begin using with our much support from our back office. Many short videos with instructions on how to use. I like that the invoices are now one document with receipts included if needed to submit to clients. AT a glance you can see how profitable a job. Lots of reporting possibilities, I am new user still learning how to use all the reporting options. Cons Setup was a difficult due to no real process suggestions such as step 1 - 10 ect. I hope BT includes for future users more standardized set up process. Review Source Response from BigTime Software April 23, 2018 Hi Pauline, Thank you for your review of BigTime! I was sorry to hear that training and setup was difficult. As each of our clients are unique, we do try to tailor each training experience for each client. The only downfall to that is we don't have a detailed outline of what to follow. We do however have a critical path that we follow that I will be glad to share with you that may offer some additional clarification. Please let me know if you feel that would help and I hope that you have a fantastic day! Best, Brea Phillips Customer Success MM Monica M. Administrative Office Manager Civil Engineering Used the software for: 1-2 years ### "Big Time-Resource Allocation with the rep" June 27, 2019 5.0 Big Time has been essential in our billing. Pros the step by step instructions and time spent on what we needed to focus on Cons that I couldn't think of anything else to ask... he covered it all Review Source Response from BigTime Software July 3, 2019 Monica, Thanks so very much for taking the time to post a review for us here at BigTime - we sincerely appreciate it! We're very pleased that your time with your Customer Success Rep, Sam, was helpful and that he was able to walk you through the steps required to make BigTime more applicable for you and your company! Please do not hesitate to reach out to us at Customer Success if we can be of further assistance. Thanks again, The BigTime Customer Success Team VM Veronica M. Finance Lead Information Technology and Services Used the software for: Less than 6 months ### "New User of Big Time " March 29, 2023 5.0 Using Big Time will certainly save time in processing monthly invoices. I was also very happy with the "chat" assistance. So friendly , attentive and able to resolve concerns quickly Pros New user of Big Time and immediately found the ease of working through the portal. User friendly - easy to use and navigate Cons No major concern so far - as a new user I dont expect to have any issue Review Source JJ Jodi J. Manager Environmental Services Used the software for: 6-12 months ### "easy" August 21, 2018 5.0 Pros it's easy to use and connects directly to quickbooks Cons some of the reports do not have the categories broken down like I would like Review Source Response from BigTime Software August 23, 2018 Jodi, Thanks so much for posting a review for us here at BigTime! We're very pleased that you are finding our software easy to use and that it helps you by connecting directly to your Quickbooks - that is excellent! Regarding your reporting issues, its important to remember that BigTime's reporting is completely customizable and super flexible in terms of what you can show on your custom reports. You can use the resources below to gain additional information about these features: The BigTime Reporting Webinar: https://www.youtube.com/watch?v=bS\_lGlFvy9o We have many KB Articles on Reporting as well. These are just a few to help get you started: http://kb.bigtime.net/using-bigtime/#using-reports http://kb.bigtime.net/using-bigtime/using-reports/creating-your-own-reports-in-bigtime/creating-custom-reports/ http://kb.bigtime.net/using-bigtime/using-reports/editing-reports/ We hope these help! Thanks! The BigTime Customer Success Team sV somi V. Administartor Accounting Used the software for: 1-2 years ### "Excellent billing software " May 20, 2019 4.0 good Pros Software works good to track time and bill the client effectively, to keep track of the users time and time spent on the activity. Giving an opportunity to overlook the engagements. Cons Little expensive for small business with 10 employees. Review Source Response from BigTime Software May 22, 2019 Somi, Thanks so much for leaving a review for us here at BigTime! We truly appreciate your time and your words. We're very happy that BigTime is helping both you and your employees be more efficient and accurate! Please let us know if there is anything we can do for you - please do not hesitate to reach out to us. Thanks again, The BigTime Customer Success Team AM Alex M. President Telecommunications Used the software for: 6-12 months ### "Moved all other platforms to Bigtime" June 13, 2018 5.0 The ability to only have ONE platform that employees need to learn to navigate Pros We were able to migrate cloud based, stand-alone, expense reporting, timekeeping and project management to one platform Cons It,s simplicity, which is its biggest attractions, at times is not as comprehensive as platforms dedicated to only ONE function. Review Source Response from BigTime Software June 14, 2018 Alex, Thank you so much for your review of BigTime - we're tremendously pleased that our software is making your business run smoother and your life a little easier. Regarding the simplicity being a con, you're spot on; it was a tough call we had to make in terms of design and which use cases we would support, but as you will soon see, we're expanding the functionality of BigTime every day! For instance, you can check out this link on our BigTime Blog to see all of the functionality that we've just recently added: https://www.bigtime.net/blog/may-2018-fixes-and-features/ Please continue to keep us posted regarding your satisfaction of BigTime - we love hearing from you! Thanks, The BigTime Customer Success Team AR Ando R. Rédactrice Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Gérer les projets n'a jamais été aussi simple" September 19, 2023 3.0 Pros Programmer et suivez l'évolution de chacun de vos projets en quelques clics. C'est simple et transparent avec BigTime. En plus, c'est gratuit, ce qui ne gâche rien. Cons Bon...Il faut quelques jours pour prendre la main et ne pas vous perdre dans les différentes fonctionnalités de l'appli. Review Source KP Kallie P. Project Controller Civil Engineering Used the software for: Less than 6 months ### "BigTime Rocks" February 4, 2020 4.0 BigTime support has been instrumental in getting our new business off the ground with BigTime as our time tracking, expense tracking and overall cost tracking system. Pros I love the ease at which you can make adjustments to submitted timesheets or expense reports. The software is very intuitive. Cons It needs to add an option to track costs to projects. Reason for choosing BigTime I was not part of the decision in purchasing BigTime, however I am very glad my boss chose them. Review Source Response from BigTime Software February 6, 2020 Kallie, Thanks for leaving a review for us here at BigTime. We really do appreciate your feedback and we're very happy to hear that you think that BigTime rocks - so do we! We're also pleased to see that you're finding the software easy to use and intuitive, we work hard to make it so. Regarding the ability to track costs, depending on the specifics, BigTime can absolutely do this...you can track time and expenses, of course, against any type of Project or Job (billable or non-billable) and can even use our Task Budgets to track your projections vs. actuals. Here's a link to a webinar where you can learn more about that: https://youtu.be/LZY68kQcRH4 Please reach out if you have any more questions and thanks again! The BigTime Customer Success Team GK Gina K. Paralegal Legal Services Used the software for: 1-2 years ### "Loving Big Time" September 20, 2016 5.0 We have slowly started to discover all of the wonderful features of Big Time. It is super easy for new employees to learn how to use. It has a chat online feature and that is so nice! No more stumbling through an instruction manual and wasting precious time. I was a previous user of Timeslips software but Bigtime really is super nice! It has great features and for us - is fantastic! Pros I like that it is easy, not complicated to set up, and the best is the free chat online feature! I have also emailed for tech support and receive back helpful and quick replies. Cons The only cons I come up with are that some of the fields don't allow enough characters. We have a complicated billing process and to get separate engagements that are often very similar, more characters would be helpful. Review Source kS kristen S. Assistant Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Awesome customer service, product lacks in many ways" September 17, 2019 4.0 Pros I love that Big Time has the capability of integrating a variety of content that can help us organize systems and better perform. Cons I find that the software is not as customize-able as it appeared during our trial period. There are many things we can't do that we were hoping it could . This won't keep us from using the product but it has complicated the process for us. Alternatives considered [Resource Management](https://www.capterra.com/p/231304/10-000ft/)[Deltek Vision](https://www.capterra.com/p/1404/Deltek-Vision/) Review Source Response from BigTime Software September 18, 2019 Kristen, Thanks for this review - we at BigTime really appreciate the time you've taken to provide us some feedback. We are very pleased to hear that your customer service has been excellent and we would love to know more about how you see the product lacking. We're adding new features constantly to BigTime, many of them submitted by our users just like you via Feature Requests. Please feel free to reach out to us here at Customer Success if we can explain more about Feature Requests, or if we can help you more in any way. Thanks! The BigTime Customer Success Team SW Stefanie W. Operations Associate Management Consulting Used the software for: Less than 6 months ### "BigTime Meets Unique Timekeeping Needs" May 4, 2018 5.0 Overall, I am very pleased with the features offered by BigTime Premier. Their support staff is completely helpful and has efficiently helped us solve most issues. The overall system has the ability to be customized to our company's unique needs, including many features that other time keeping software seemed to lack (such as overriding custom billing rates per person per project depending on their role). Their robust reporting system also offers very valuable data, though it can take some time for users to acclimate themselves to how the reporting function operates. BigTime Premier continues to evolve and roll out new features, many of which have been very useful to our operations. Pros Flexible billing rate system (granular system allows custom rates for specific employees, projects, tasks, or other criteria); Reporting allows for various custom report configurations; Clean interface that is easy for time-entry users Cons Reporting is not the most intuitive, especially with different report types offering only certain fields; Permission groups are sometimes dependent on other permissions, occasionally allowing users access to items they should not see in order to be able to access some other features (ie: for users to alter custom bill rates on projects, they also have the ability to alter project information that should only be edited by admins) Review Source ES Emily S. Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "User Friendly" October 24, 2019 4.0 Pros Project Management support and organization of tasks Cons Having to manually log every single day the same tasks Review Source Response from BigTime Software November 12, 2019 Emily, Thanks so very much for leaving a review for us here at BigTime - we really do appreciate all the feedback we get from our clients. We're very happy that you're pleased with your BigTime's project management features and how the software organizes your tasks for you. Regarding having to manually log every single day the same tasks, BigTime should automatically provide a list, in your timesheet, of Project/Job and Task combinations that you use often, in order to prevent some of this repetitive data entry. If you have any questions about how this works, please contact us at Customer Support, or here at Customer Success and we'd be happy to assist you. Thanks again, The BigTime Customer Success Team JL John L. Director of IT Accounting Used the software for: 1-2 years ### "BigTime Review" January 22, 2020 5.0 Pros \[SENSITIVE CONTENT HIDDEN\] was and always has been great in supporting my questions/needs. Cons some features lacking - needs a few develpoment changes Review Source Response from BigTime Software January 22, 2020 John, Thanks so much for leaving a review for us here at BigTime - we really do appreciate all the feedback you give us. We're very happy to hear that your interactions with our Support group have been positive. We work very hard to ensure that all of our interactions with our clients are helpful and pleasant and we're glad that has been your experience. Please let us know if there is anything we can do to assist you more. The BigTime Customer Success Team KS Katie S. Program Officer Non-Profit Organization Management Used the software for: Less than 6 months ### "BigTime is great for project management and reporting" March 5, 2019 5.0 Their customer service has been great! Pros Ability for project managers to have insight through valuable reports. Integration with quickbooks and salesforce. Interation of invoicing. Cons There is no feature for leave accrual. You can only get accounts in increments of 5 and cannot pay per person. Review Source Response from BigTime Software March 12, 2019 Katie, Thanks so much for posting a review for us here at BigTime - we truly appreciate your time and effort to do so. It really means a lot to us! We are very pleased to hear that you're utilization of our PM features are helping your managers be more efficient and better prepared to do their work and that our software is saving you some time and effort. We're also happy that you're finding our customer service top notch, as we work very hard to provide that excellent support to you. While it is true that BigTime does not currently have any time accrual features, I've been told that there might be some plans on the drawing board, however. Also, you can manually track time off for your employees using our hours budgets which are tied to your projects' tasks, so feel free to give that a shot. Please do reach out to us if there are any ways we can assist you more. Thanks again, The BigTime Customer Success Team MK Mitchell K. CEO Biotechnology Used the software for: Less than 6 months ### "Great implementation" April 6, 2023 4.0 So far, very good. Pros Implentation process is amazing. Best I have ever seen. Like a team member. Cons didn't quite live up to the sales pitch. Still need spreadsheets for some things. Reason for choosing BigTime ease of use, flexibility in billing Review Source AW Adam W. Creative Director Fine Art Used the software for: Less than 6 months ### "BigTimeAwesome" July 30, 2020 5.0 All of our work is fixed fee and this allows us to track time and materials live to help us stay on budget and maintain profit margins Pros This system was very easy to implement, gives live view into project health and support is amazing. Cons Needs more dashboard options, scheduling is a bit basic and Quickbooks integration has been a bit buggy Alternatives considered [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing BigTime Buildertrend charges per project(we have as many as 40 on at once) and does not truly integrate with Quickbooks. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Dynamics was too complex, expensive and difficult to implement. BT is more in depth out of the box for a small company and implementation was easy. Review Source JD Jodi D. Project Architect Used the software for: Less than 6 months ### "So far so good - great customer service" June 29, 2018 5.0 Pros BigTime appears to possess the type of flexibility that our company really needs in order to track our project budgets and time. We're excited to dig in to the capabilities of the software and make our process more efficient. The customer service experience so far has been stellar, from the sales experience with Ty, who was informative and communicative but not pushy, to the onboard session with the executive, who engaged our group well and covered a lot of material in a short amount of time. The customer service experience has been a big draw as it has instilled confidence in the product, which is in itself a bit of an investment for our company not just in terms of money but also in terms of time and resources given to changing over our system. Cons We are just getting started with Bigtime, so it's a bit early to say at this point what doesn't work well. Review Source Response from BigTime Software July 3, 2018 Jodi, Thanks so much for taking the time to post this wonderful review for BigTime. We're very pleased that your experience so far has been stellar - we work very hard to make sure that is the case! Please do not hesitate to reach out to us here at Customer Success if we can, in any way, assist you further or help smooth your transition into your BigTime. Thanks again, The BigTime Customer Success Team JM Julie M. Human Resource Manager Marketing and Advertising Used the software for: 2+ years ### "Capterra Review (\[SENSITIVE CONTENT\])" September 21, 2021 5.0 User friendly Pros it integrates well with Quickbooks and it's easy to use Cons Don't have any cons yet? We have it for a few years now and are looking at using it more than just timesheets. Review Source CA Cindy A. Office Manager Accounting Used the software for: Less than 6 months ### "BigTime Review" July 7, 2022 5.0 This software is helping us keep better tracking of our time. Pros I like the ease of using the software. Keeping track of time is amazing. Cons I don't think there is anything I dislike as of now. Reason for choosing BigTime We chose BigTime because the ease of keeping track of our time. Review Source PS Paula S. Controller Civil Engineering Used the software for: Less than 6 months ### "Controller" December 30, 2019 3.0 We are still implementing Pros User friendly Dashboards however set up is much more than originally thought Cons More difficult to integrate with Quickbooks that originally told. Alternatives considered [Deltek Ajera](https://www.capterra.com/p/82750/Deltek-Ajera/) Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Improve Project management Review Source Response from BigTime Software January 6, 2020 Paula, Thanks so much for submitting a review for us - we sincerely appreciate hearing from all of our customers. We're very pleased to find that the Dashboards are user friendly and we understand that the front-end load for implementing BigTime can be a bit much, but luckily, once this is complete, using the software becomes much easier. Please do not hesitate to reach out to our Support Team, or your Customer Success Representative - we're always happy to help. Thanks again, The BigTime Customer Success Team SD Shannon D. Architect Architecture & Planning Used the software for: 6-12 months ### "BigTime is a huge asset" December 8, 2015 5.0 Pros I have been using BigTime for about 6 months now and could not be happier. In my previous company, I purchased a time tracking software for my employees and bookkeeping and it was a disaster. It didn't integrate with Quickbooks, was cumbersome to use, fouled up our taxes and was extremely expensive. Conversely, BigTime has been a huge breath of fresh air. It integrates seamlessly with QuickBooks, allows me to easily track my time, expenses, and create invoices. I can readily see where I am with project budgets verses time spent and can easily gauge when it is time to bill. I am now a sole proprietor and have to wear all of the hats of the business. Having BigTime has been an indispensable tool in being able to manage the "business" side of the business easily and efficiently. The customer service (specifically through my personal Account Manager) is outstanding. If I ever have a question, he has solved it through timely and knowledgeable feedback or it has been resolved with a quick online chat with support. As you can tell, I can't say enough about this software and am so glad that I found it (and wish I would have found it sooner). Cons I honestly can't think of anything that I would change Review Source BM Ben M. Vice President Financial Services Used the software for: 2+ years ### "Core features have degraded - Buggy updates" June 29, 2022 2.0 Pros This product is easy to track time with. When features work, the dashboards and reports are helpful for analysis. Cons It is difficult to use reporting because it breaks frequently. This seems to have occurred more often over the last several months than earlier in our time using the product. Customer support acknowledges bugs, but development is slow to correct key features, such as the loss of the ability to export simple reports to Excel. The product seems to over promise and underdeliver a lot of the time. We recently upgraded one of the modules based on meetings with the sales team. Shortly after purchasing, key dashboards suddenly stopped working. Communication could be improved. Customer service has acknowledged being aware of a bug before we reported it, but never let us know. I would value communication regarding the health of the product to help with our planning, rather than the frequent marketing notices. Review Source AA Ashley A. Office administrator Civil Engineering Used the software for: Less than 6 months ### "Awesome employees" February 1, 2021 5.0 Every single person that I have interacted with was very nice. \[SENSITIVE CONTENT HIDDEN\] was an awesome person to work with. Pros Time tracking, invoicing, project management, wallet Cons Just started with the software so it's too soon to tell. Review Source ANDREW T. Good invoicing software for small biz Animation Used the software for: 1-2 years ### "Good invoicing software for small biz " November 12, 2019 4.0 It’s faster than other in I’ve programs I’ve used in the past. It made it easier than the extra steps of creating invoices in excel or other word doc and accounting software. Pros Easy to use invoice and billing software, worked great for a small business I did graphic design work for. I entered my time and it was easier than creating an excel document. Cons It was a little tricky to see where to upload receipts at first but figured it out. Review Source Response from BigTime Software November 14, 2019 Andrew, Thanks for this review! We really appreciate the feedback from all our users here at BigTime and we're happy to hear that you've found the software easy to use and intuitive from a user perspective. We're also glad to see that the performance was excellent for you too - we work hard to make BigTime fast, agile, and responsive and we're happy to know that you've benefited from that work. :) Please let us know if we can help you further in any way. The BigTime Customer Success Team Similar Products Featured