# Page 3 | BigTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BigTime the right Time Tracking solution for you? Explore 658 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131076/BigTime/reviews --- BigTime 4.6 (658) [View alternatives](https://www.capterra.com/p/131076/BigTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of BigTime ## Showing most helpful reviews Showing 51-75 of 658 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Krishna L. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "BigTime is better than our Excel timesheet" February 13, 2023 4.0 Introducing BigTime completely revolutionized how we run our company. Our chat support session with \[sensitive content hidden\] this evening was quite productive. When our company's time tracking and billing systems were combined, it was a huge help. Pros The orientation procedure went really smoothly. We were given excellent assistance; even when we had queries in the period between sessions, the personnel responded quickly. The program is straightforward, and the mobile application is fantastic for our field staff. Cons Even though making adjustments to our invoicing system can be challenging at times, we've always received helpful responses from the staff that have allowed us to go forward with our plans. Switched from [Bill4Time](https://www.capterra.com/p/212371/Bill4Time/)[Accelo](https://www.capterra.com/p/225762/Accelo/) BigTime is unquestionably superior to the Excel spreadsheet we were using before. Everyone on staff is much happier now that they're using Big Time to track their hours. Their 24/7 live chat service is excellent, providing timely and helpful assistance to customers. In this last week, I had several questions and Top Y was always helpful, knowledgeable, and quick to react. Review Source BMM Benjah Maina M. marketing Writing and Editing Used the software for: 2+ years ### "Honest Review of BigTime" February 4, 2022 4.0 Finding the right project manage the software to keep your projects on time and on budget can be tough. Luckily, big time aims to do just that.Big time is project management software with a focus on time tracking and budgeting. Big time is project management and billing software targeted at professional service firms such as engineering, legal or IP services. The project management tools allow PMS to track time expenses, project status and task assignments, resource management tools to help keep teams on the same page and see how project plans fit together in big time includes a billing and invoicing features with a variety of industry standard billing scenarios to fit users and their clients specific needs. Big time is priced per user per month billed annually and offers three plans with increasing prices and features Express Pro and Premier. The bulk of big times features start with that Pro Plan with Premier adding items like resource allocation, revenue projections and unlimited API access. There's no free version of big time but there is a free trial available. Big time is web based and accessible via modern browsers. But it's also available for download on both Mac and Windows, and has mobile apps for both the iOS and Android devices. Big Time comes with a number of features to help you manage project management functions. Big time features project management tools to keep projects running on time and on budget. Pros \-Ease of use -The staff and support as being especially helpful -The mobile timesheet app is convenient for tracking time on a granular level Cons \-Data import from previous systems can be cumbersome with the user citing data not matching up after the import -The intergration with Quickbooks can prove difficult with some users complaing that the system have had a hard time syncing up Review Source KG Kimberly G. Office Account Manager Civil Engineering Used the software for: 2+ years ### "\[sensitive content hidden\] was responsive and helpful" March 30, 2023 4.0 easy to use and the chat support is extremely helpful and useful. Pros ease of use and integration with QBO, invoicing and WIP tracking, easy to train for staff input of TS Cons slow to add some features that would be helpful for payments. Adding feature to charge client service fees for ACH and credit card payments, allowing us to edit payment post if entered incorrect or if Client over pays to track credits. Reason for choosing BigTime Better integration, easy to use, allows multiple tasks and easy to adjust as you go, track WIP Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed easier tracking of timesheets and integration with jobs for billing. WIP tracking, retainer tracking, integration with QBO Review Source JW Jamie W. President Accounting Used the software for: Less than 6 months ### "Software only good at time tracking, not billing management." October 16, 2022 1.0 This product was grossly misrepresented to me by the sales team. They don't understand the capabilities of the software and only want to make a sale. It is not a good software for me and a terrible fit. I specifically said I didn't want to have to integrate with QB and now that is the only option I have to get reports and billing invoices. It will take many hours to reconcile back to QB and at this point, it would take less time to start over with a new software. Pros It is easy to input time and create the invoices. Cons I don't like the fact that I can't generate a report of services billed. You have to integrate with another software like QB to get any information on sales by item. You can't easily see how much a client owes you without manually adding up the outstanding invoices and the credits don't apply. There is no way to generate a billing invoice in BigTime. Basically it is only useful to track time and create invoices. Also, BigTime Wallet is unreliable for depositing payments. It take more than ten days in some situations. Reason for choosing BigTime The sales team had the best pitch. Review Source VR Verified Reviewer SDE Intern Computer Software Used the software for: 6-12 months ### "Best One Stop Software for all kinds of Management of Projects." March 5, 2022 5.0 The overall experience is superb and it helps businesses to track the project with its progress report and budget management tool is one of the best. Pros The best thing is that it is a centralized software with many features which covers almost everything needed in project. Cons Its User Interface is not user-friendly but It provides many functionalities which can help to manage the projects very easily. Review Source SN Sonja N. CFO, VP Marketing and Advertising Used the software for: Less than 6 months ### "Great Customizable Software" January 28, 2021 5.0 In our month of using BigTime, our experience has been wonderful! Our Customer Success Manager is AMAZING! We ran into some logging in issues for a team member and she jumped right on getting it fixed for us! The software has been so beneficial for Project Management in the month we have been using it. We still have a training session left with our CSM at BigTime to learn more features it offers and we cannot wait to learn what else it has to offer! Pros That it is so customizable from just about every feature it offers. Easy to use. Intregrates with QuickBooks. The white glove service from our customer success manager, \[SENSITIVE CONTENT HIDDEN\]. All of the report options and customizations Project Management and tracking on all aspects of a project. The Knowledge based section for finding information on how to use features. Cons That you cannot change the Project Fee to say Project Budget. This is just a preferred naming system for our company though, so not the end of the world that we could not change this. Reason for choosing BigTime Our \[SENSITIVE CONTENT HIDDEN\] and team looked at a lot of options but none compared to BigTime Switched from [DeskTime](https://www.capterra.com/p/168660/DeskTime/) DeskTime just was not cutting it for our team, it was very limited on features and the timer would shut off if we were using it during timed consulting sessions, which was not helpful for tracking billable hours for projects. Review Source JM Joanna M. Business Manager Environmental Services Used the software for: Less than 6 months ### "New to Big Time" September 20, 2023 5.0 The implementation process was time consuming but thorough and we had plenty of assistance along the way. There are various way to learn the systems which is great for a team that may not be able to commit to learning at the same time. Pros Big Time is so easy to use for time entry, project tracking and reporting. The capabilities of the system are very impressive and the team is committed to continuing to product enhancements. Cons The amount of time required to get through the data conversion preparation, reviewing data, training and learning to setup the system. Switched from [Replicon Time Tracking](https://www.capterra.com/p/5782/Replicon-TimeBill/) Wanted to have more features without having to add on full modules (each at an additional cost). We wanted to be able to create invoices within the system and in general more capabilities and options for integration. Review Source Amanda D. Key Account Manager Hospitality Used the software for: 2+ years ### "BigTime Saves Time " September 4, 2022 5.0 Reporting and invoicing upon project completion. Pros BigTime automate time and expense tracking on projects which improve productivity in real-time. Cons The bugs that I used to complain about were eradicated by vendor success team. Review Source Scott D. Head of Products and Services Computer Software Used the software for: Less than 6 months ### "Best thing my company ever did" September 16, 2021 5.0 Now that we have made the switch to BigTime, we have begun to realize how much time was wasted using spreadsheets, outdated time tracking software, a different project management tool for each project. We are saving time and endless headaches. Pros Prior to BigTime, my organization used a hodgepodge of systems to track time, track expenses, and invoice. Having all three of those in one spot has saved us 40+ man-hours a month. The customer service is also fantastic. Our implementation specialist, \[SENSITIVE CONTENT \] is very easy to work with and really knows his stuff. Cons Coming from a mess of different tools and consolidating into one simple, easy to use tool, it is really hard for me to say what can be improved at this point. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing BigTime The cost was a large driving factor, but simplicity was really the reason. Review Source MRM Mizanur Rahman M. CEO Marketing and Advertising Used the software for: 1-2 years ### "Great tool for our business" March 20, 2023 5.0 My workload in budgeting and invoicing projects has been reduced significantly with the help of BigTime. It allows me to focus more on my technical expertise in managing projects. Really appreciated. Pros BigTime offers a comprehensive set of features for our business, including time tracking, project management, expense tracking, billing and invoicing, and reporting and analytics. They provide excellent customer support, with a dedicated team of experts. Cons The mobile app version of BigTime has fewer features than the desktop version. They have a lot of integration but customization options for reports are limited. Review Source LP Lorie P. CFO Management Consulting Used the software for: Less than 6 months ### "BigTime is the real thing!" February 8, 2022 5.0 BigTime has changed our way of recording employees' time and invoicing our clients. Putting our time into BigTime is extremely easy for our employees. We can track projects and see productivity in real-time. This then easily translates into our invoices for quick review prior to emailing to clients. The response to the new look of our invoices has been amazing. We have been told they are so easy to review and process for payment. Several of our clients have completed the payment process on their end in a very short period of time, which has led to quicker payment to us. Pros The best feature of BigTime is time tracking. First, it is easy for employees to record their time. Second, it gives managers the ability to track the time their employees spend on their projects. Cons The only issue I have had so far is the need to refresh BigTime in a new window in order to see the changes that I made. It isn't a very big deal to have to do that. I was also told in the chat feature that using Chrome vs Edge would solve this problem. So an easy solution to a non-problem. Review Source VR Verified Reviewer Lead Software Test Automation Engineer Used the software for: 2+ years ### "At last we could prioritize our client support in proper way" July 29, 2018 4.0 It was a good quick option to organize our support team billing. Pros One of our projects is in support stage. Team of 15 people is still there on all lines of support. The deal is that requests from our clients are coming at random moment of time and require from 1 hour to several days to handle. I feel with BigTime it came to more order. Now we can form kind of backlog of client requests and also track time people spend for their processing. For clients that have series of similar requests, we are able to find past communication history and get all required stakeholders together to sort out things once and forever. From other side, some of clients have paid support contract with us. As they see how each of their requests is priced at the realtime they also prioritize their requests in more smart way. Cons I am unable to view most of reports on my mobile phone. Also there's no way to create shortcuts for the most useful functions that sometimes are hidden deep inside the app. Review Source SC Stephanie C. Administrative Assistant Civil Engineering Used the software for: 6-12 months ### "It keeps getting better!" September 21, 2021 5.0 I appreciate the live chat feature - support readily available. Pros The ease of the timesheets is huge! Staff don't find it cumbersome. Then we use the timesheet detail report to show work done for the week on projects. This helps the President see where time is spent and then he advises what projects are ready for billing. The invoicing process is smooth as BT already has time spent allocated for the job and we in put and subcontractors and expenses. So all the information is in one place. The invoice can be approved right in BT and then sent to the client. Payments are logged right into BT and the BEST thing is that client/project information, invoices AND payments are ALL synced into Quickbooks. That was the selling feature for us. Cons We have just added BigTime Wallet - a feature allowing clients to pay invoices with a credit card or ACH just by using a link. We are just beginning to use it. Today we had some help from \[SENSITIVE CONTENT\] in figuring it out. I do wish the sales department had gotten us set up with technical support from the get-go. But we are making quick progress, again thanks to \[SENSITIVE CONTENT\]. Review Source AC Abhinav C. Program Manager Telecommunications Used the software for: 6-12 months ### "Best Invoicing Software" November 30, 2022 4.0 Pros Invoicing and Billing is our top priority feature as its was really important for our company as we wanted billing to be fast & easy. So we can share it with our customers very fast and efficiently. Cons Nothing as such, If it an have more customisable templates . Review Source PM Paige M. Office Manager Oil & Energy Used the software for: Less than 6 months ### "Robust and Intuitive" June 24, 2021 5.0 We are able to manage multiple business lines and a variety of projects, all with unique time and expense management needs all in one place. Pros I like that the features are extensive and useful. It is organized in such a way that it is intuitive and easy to use. The implementation and customization has been a lengthy project, but having every possible scenario available to us for configuration has been useful. Cons Sometimes the features and options seem to take over. While a basic solution might have been more ideal for our current situation, the future abilities of the software to meet our changing needs will be helpful no doubt. The training has been a bit "fast paced" and feels almost rushed, but it only makes sense for BigTime to want to get the implementation completed as soon as possible. Reason for choosing BigTime Additional features, all in one type capabilities, cost. Review Source Aaron D. Owner Used the software for: 1-2 years ### "Bigtime is a game changer for design budgeting, billing and project management" November 15, 2017 5.0 Managing our time and invoicing more efficiently and put it into a functioning system and process rather than just using spreadsheets. Pros This software has really made it possible to track everything in one place and it can easily be customized to fit your type of business and how you operate. The customer service is second to none. The initial training is top notch and they can walk you through everything to help you get set up. They are quick to respond and get you through every problem you encounter along the way. Worth every penny Cons 4 stars for "ease of use" is because of the flexibility to handle numerous types of companies the amount of options can be overwhelming but once it's set up correctly and can comprehend the work flow for your company it gets easier to manage changes and additions to your system. Some of the important functions in the system are often small text links hidden at the bottom of the screen and are hard to find especially if you're not used to navigating the system. It would be great if they update these to buttons on the screen in a place that is easier to find. Review Source Cyndi S. Operations Manager Civil Engineering Used the software for: Less than 6 months ### "Easy to use, top notch service and support " June 28, 2022 4.0 Overall, I love the interface, I love the easy of use, and I love the support. Even without being fully functional yet, we are getting a lot of raves from staff who appreciate the ease of approvals, the easy to use timesheet, and the functionality. Pros The timesheet module is amazingly easy. Since this is where the bulk of my team are working, it made roll out super easy. The system is over all generally very intuitive and user friendly. It's also pretty idiot proof and its not easy to mess things up. Invoice creation is outstanding, with a ton of options and features. But the best part is their support team. They have worked so hard to ensure we have a product that meets ALL of out needs. Our implementation and training with BigTime has been the best I've ever worked with in my career. Cons Right now, it's a little buggy and they are still implementing and adjusting certain things. The fundamentals are there, but it's obviously still newer software. Review Source Tammy C. Office manager and bookkeeper Architecture & Planning Used the software for: 2+ years ### "Bookkeeper" February 20, 2019 5.0 I am delighted with representative and the rest of the staff at BigTime they provide topnotch service! You definitely get your bang for your buck $$ with Bigtime. Pros The bosses and staff enjoys working with BigTime because the support is so wonderful. They are friendly and very knowledgeable, If I have questions and concerns with various issues the BigTime staff has been amazing. Several times I have had representative. as a support technician and if I cant seems to explain myself she will make extra effort to verify what the issue is. Cons So many options it can become overwhelming. Review Source Response from BigTime Software February 21, 2019 Tammy, Thanks so much for leaving this wonderful review for us here at BigTime - we truly appreciate it! We are very pleased that you are finding our support staff knowledgeable and helpful - we work very hard to provide the best services and software in the business. If there is anything else we can do for you, please do not hesitate to reach out to us here at Customer Success. Thanks again! The BigTime Customer Success Team VR Verified Reviewer Assistant Project Manager Research Used the software for: 1-2 years ### "Good Basic system that is easy to use" May 14, 2019 4.0 Overall BigTime is a good system that works for what it is suppose to and is simple to use for someone that knows how to use a computer. We have been able to track hours against certain projects by person which helps us with cost estimating. I am sure there are plenty of good systems out there but I have been satisfied for my responsibility when using BigTime. Pros The ability to pull out job lists with titles is very convenient for having team review meetings. You are able to pull out most reports into excel and filter and sort from there. Having the task status is very useful for those who utilize that feature. My office does not take full advantage of the capabilities this system offers but does work for us when being used. Cons For the new Gantt chart feature I have not been able to use very much but am disappointed it is not able to be exported into excel like the other reports. The difficulty with this system is that it is only as good as your weakest link. For my office enforcing full participation is difficult and that prevents us from taking full advantage. I do not work in accounting but apparently it does not sync as well as it used to for quick books and other software. This makes work duplicated on that end which is really inconvenient. Another item that is irritating is when pulling complete job list you have to do it a certain way or else it will not pull old jobs that you were not listed as team member for. That caused some confusion/concern during review meetings. Review Source CC Caryn C. Accountant Accounting Used the software for: Less than 6 months ### "Amazing Personalised service" June 2, 2021 5.0 Can't believe the exceptional personalised service, from the Sales team (\[SENSITIVE CONTENT HIDDEN\]) to our Success rep (\[SENSITIVE CONTENT HIDDEN\]). They have both bent over backwards to make sure we are happy Pros Loved the one on one training. I havent come across this from other software providers Cons We are in Australia, so support needs to happen either very early morning or late evening. Reason for choosing BigTime I was happy after the initial meeting with \[SENSITIVE CONTENT HIDDEN\] from Bigtime so I didnt pursue the other products. Review Source GF Georgios F. Engineer Maritime Used the software for: 1-2 years ### "BigTime review" February 15, 2024 5.0 BigTime is a very useful program. I suggest it without a second thought. You can control everything with very big ease and the very imortant is that you know at any time you have next to you the support team to answer all your queries and solve all your problems. Is my pleasure to use BigTime. Pros BigTime program can do it all, you can use it for project management modules, time tracking, expenses, resource allocation and finances. Very friendly for use program. Can have integration with WIP tracking and other programs. The 24/7 chat support is very helpful and gently and they can answer to all of our queries. Cons The mobile app is very limited and it stucks very often. Except this I cannot say that I find something else negative by using BigTime. Review Source JG Jenna G. Office Manager Accounting Used the software for: 1-2 years ### "Bigtime" August 1, 2019 3.0 Overall this is for big company's with employees over 100 plus to time manage them but need a better system for invoicing. Pros I like that you are able to create your own engagements per client. Cons I least like the invoice part as it does not function how it is suppose too. There are to many steps for it to be integrated into QuickBooks. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing BigTime They company told me it was an easy use. Review Source Response from BigTime Software August 5, 2019 Jenna, Thanks so much for this review- we really appreciate hearing from all our customers here at BigTime! We are very glad to hear that you're happy with our engagements and how you can create unique engagements per client, but we're sad to hear that you feel that invoicing is not working for you. There are many ways you can use BigTime's invoicing, and there are many help features that can help you learn how. Here are just a few: Knowledge Base Articles/Videos: http://kb.bigtime.net/using-bigtime/#invoicing http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/ http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/video-tutorial-post-invoices-to-quickbooks/ Our Invoicing Webinar: https://youtu.be/yt2LrF9mRAk Schedule a Live Webinar here: https://www.bigtime.net/webinars/ Also, feel free to reach out to us here at Customer Success - we'd love to help you learn more about invoicing! Thanks again, The BigTime Customer Success Team JS John S. Principal Architecture & Planning Used the software for: Less than 6 months ### "Onboarding" November 12, 2020 4.0 Pros The onboarding process and support has been seamless so far and we expect to be fully converted in 60 days total. Cons Always room for improvement, but we haven't had any with BigTime yet. We need to sort out some details in our Quickbooks Desktop projects to align when integrating. Alternatives considered [Deltek Vantagepoint](https://www.capterra.com/p/225612/Vantagepoint/) Reason for choosing BigTime Initial Cost, ongoing training and costs to implement custom tools and reports, and implementation timeline was significantly higher in comparison. The smaller size of our company (20) was not a good fit as Deltek requires a full time person in addition to PM's/bookkeeping/accounting to manage. Switched from [Deltek Ajera](https://www.capterra.com/p/82750/Deltek-Ajera/) Ajera is not intuitive for making regular changes to project schedules, staffing and resources. Reports are traditional and the entire platform is not HTML, very antiquated in how it operates. Review Source Gildas Douglas A. Assistant Computer & Network Security Used the software for: 6-12 months ### "Gestion du temps de projet " October 23, 2023 3.0 Pros Avec BigTime vous pouvez programmer et suivre l'évolution de vos plannings ou projets en un clic Elle est gratuit est aussi très facile à utiliser comme logiciel Cons Le seul problème que j'ai avec ce logiciel c'est lors des Envois de facture c'est trop complexe Review Source AL Angie L. Ing Software Information Technology and Services Used the software for: 1-2 years ### "Ayuda a llevar un control." July 21, 2023 4.0 Pros Este aplicativo permite llevar un control de tiempo y gastos aparte de tener una variedad de herramientas muy utiles. Cons No tengo quejas por el momento me ha funcionado muy bien. 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