EZCare online child care software

4.5 / 5 91 reviews

Who Uses This Software?

Childcare centers, before & after school programs, school districts, faith-based schools, Montessori schools, colleges/ universities, Canadian centres, hospitals & employer-based centers and eldercare


Average Ratings

91 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SofterWare
  • www.ezcaresoftware.com/
  • Founded 1981
  • United States

About EZCare online child care software

EZCare online software is designed for todays childcare professional and makes enrollment, billing, scheduling, and parent engagement easy. Web-based and mobile optimized you can access your data on every device. EZCare family engagement tools include a mobile app that keep parents connected to your center throughout the day and a parent portal that lets parents make payments, and update child/family information. These tools promote family-child conversation and increase engagement at home.


EZCare online child care software Features

  • Billing & Invoicing
  • Calendar Management
  • Check in / Check Out
  • Child Care Center
  • Daily Reports
  • Employee Management
  • Food Program Records
  • Home-Based
  • Immunization Records
  • Lesson Plan Management
  • Mailing List Management
  • Menu Planning
  • Online Registration
  • Parent / Child Records
  • Parent Portal
  • Payment Processing
  • Photo Gallery
  • Text Messaging
  • Volunteer Management
  • Wait List Management

EZCare online child care software Reviews Recently Reviewed!

Great!!!

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This software helped to organize our reports and records. We can print out reports of detailed subjects easily. The customer support is great!!! super easy to use!!

There are some reports that are easy to work with, some are missing

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ability for parents to get email with invoices and click to pay, ease of sending messages in the body of the statement.

Cons: Not sure if this is a set up, but you can't see individual invoices, only ledger with transactions
The messages you write on one account, may accidentally carry over to the next.

Overall: Billing, Payroll time cards, very convenient when processing payroll for staff and very convenient with tuition billing in a timely manner, the payment option of Click to Pay is very beneficial.

I love the prompt response that I receive whenever I need customer support.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to learn and use. When I was introduced to it in 2015, I thought that I was going to have difficulty learning it. But I did not.

Cons: To change a form looks complicated. I needed to add a column to a form once and when the support technician went in to make the change for me, it looked really difficult. I would like to be able to make these changes myself rather than call for technical support, but whenever I have called I have gotten the help I needed immediately.

Overall: NA

Vendor Response

by SofterWare on September 19, 2017

Elsie, Thank you so much for the kind words. We are always trying to make our products easier to use. One area we are working hard on is making it easier to customize forms. Hopefully, in the not too distant future, you will not need assistance. But as long as you do, never hesitate to call our great support team.

I've used EZcare 4 a about a decade & have seen some improvements. And I have gotten great help@ CS

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the automation and flexible within the program, but each request is best helped through customer service. This takes time (making the call, getting a call back), but they are always knowledgeable.

Cons: 1. can't cut & paste - to or from the program to/from another
2. does not apply class when entering data into quickbooks

Great childcare Software program

Feb 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: the customer support

Cons: none

Overall: As a child care center that has used Ezcare for many years, we have been very pleased with the program. We are especially pleased with the new updates they have done and are continuing to do to make their software specific to clients needs.

Use of EZ-Care 2

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This product has been very good for the company I work for. The click to pay portion allows parents to pay online easily. Customer Supports is always available when needed. I would recommend this product to anyone.

EZ-Care is EZ!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: user friendly, billing, reports, time saver

Cons: n/a

Overall: I cannot recommend EZ-Care enough! It is the easiest software program I have used to manage our childcare sites. We have eight childcare locations that I (the accounting specialist) manage. The ability to connect all of our programs is wonderful! This software is user friendly and allows us to focus on what is really important, the kids in our care!

One of my favorite things about this program is the ability to customize it however you need to. You can add fields that are important to you. Other programs I have used required the company to create the fields and they charge a fee per field added. EZ-Care allows unlimited fields and you have the ability to create them yourself.

EZ-Care also allows you to create your own reports which is extremely helpful! You can create them to include any of the fields you have created. We use these for rosters, balance dues, staff training, medical, health care plans, assessments, extra-curricular classes, etc.

EZ-Care has also made billing extremely simple! Majority of our families are on our EFT draft (process all payments with the few clicks of your mouse) but we also have Insta-Charge (ability to run payments instantly in the system) and Click to Pay (online bill pay). These functions have dropped our time of manually inputting cash payments and checks down to 1%!

With a program this wonderful, we haven't needed support all that often, but when we do, they are AMAZING! They have the friendliest, most helpful customer service I have ever interacted with. Not only do they help with whatever issue we are having, they also often offer ideas or tips on how to do something easier or better.

I highly recommend this software to everybody! After working with it for eleven years, I haven't found anything it couldn't do that I needed!

Ez-Care helped us tremendously

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: You can customize the software for your specific needs.

Cons: Sometimes reports can be a little difficult to get the exact results you need.

Overall: Since we are not a daycare we customized EZ-Care to use in a unique way that helps us maintain information on the children we serve and the progress they have made along with a place for parents to comment on their service. We create reports specific to our needs for reporting to other agencies and use within our company. We do not use EZ-Care for payment collections or the same way most daycares use it. This was so much easier than creating our own database in Access or another database program. We were extremely pleased with the way we could customize it for our needs and the way the programmers worked with us to set this up.

We Highly Recommend EZ Care

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We have been using EZ Care for more than 20 years. The product is easy to use, support is great, and up-grades/updates add excellent features. We can't wait for the new version! We highly recommend EZ Care.

EZ Care is a Lifesaver!

Dec 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: EZ Care has been a huge lifesaver for our After School program! From office work and information to parent communication, it really has helped us stream line all our information in one place and make it super easy to get that information to our parents as well. This is the first program we have found that truly caters to what is useful to us in an after school/daycare setting.

EZCARE SUPPORT

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The best feature that EZCARE has is the support team. Whenever I email them with an issue, they respond to me quickly and are able to assist me with resolving the issue so that I can return to work. I really appreciate not having to wait days to get help. Help is there the same day.

We like EZ Care

Dec 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We have always had great experiences with this software. It is the best for child care programs out there.

EZCare Makes My Life Easier!

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Prior to starting our relationship with EZCare, we were using a very cumbersome school district program for accounting. EZCare allows me to research and audit account information, submit payments, and run reports in a simple and effective way, saving me TONS of time and energy. Thank you, EZCare!

EZ Care Review

Dec 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: EZ Care2 is a powerful program, our only issue is finding time to learn it all. We are hoping to access the online training more often and use school vacation weeks to spend time trying out different aspects of the program and really learning how to make our jobs easier.

great system

Dec 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Wish there was a save option and better reports...but otherwise this is a great system. Report building is not as easy as it could be. And I notice that I make changes to people time in and out under the actual tab, only to find that the next day it has gone back to the original input that was there and my changes are gone. I wish there was a save button...so when we make changes we know for sure that the changes will stay put.

Best Decision Ever Made

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our center used another software for years and decided to change to EZ-Care software. It is so much easier to use and manage. They definitely have a great understanding of the business and what is needed in a software program for childcare.

EZ-Care couldn't be named better!

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a long time EZ-Care user, I cannot say enough good things about this software! The name says it all! It is so easy to use and the upcoming changes are going to make it even easier! Making the administrative side so much simpler, it allows us to focus on what is really important...the kids! Their customer service is excellent! Any questions I have or issues I have experienced are quickly handled and I am usually given tips and advice on easier ways to do things! I cannot imagine using any other company!

Functionality

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Our center uses EZ Care for both our billing and our time clock. Both are fairly easy to navigate. The only "complaint" I would have is that, if an employee forgets to clock in, we can't fix it until they clock out. The software won't let us do anything. If there was a way to get this fixed, it would be great!

So happy we switched to EZ Care!

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had used another system for several years, but it went out of business. We were worried about having to start all over with a new one, but found out right away that it was a good change and an easy learning curve! And we love the updates. They always make it even better!

Easy and Convenient

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our program has been using EZ Care Software for over 7 years. It is a simple system, with customizable information, easily allowing the user to tailor the information to the needs of the agency. Customer support is like no other. They go above and beyond to ensure you are receiving a top notch experience.
I would highly recommend this program to any agency looking for a high-quality program.

Good Record keeper!

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Records with the software are updated and billing information is easy to read.

Cons: you can not have two screens open at the same time

Overall: EZ care helps to keep our student's records and billing updated. Is easy to work with even when you have not had a training.

Recommendations to other buyers: not right now

Review of EZ

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Everyone I talk to is always very nice and helpful. They are very thorough and always stay on the phone with me until they have completely helped me.

Review of EZ

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Everyone I talk to is always very nice and helpful. They are very thorough and always stay on the phone with me until they have completely helped me.

Love the program and support!

Dec 16, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that you can create almost any report you need.

Cons: It can be tricky to customize.

Overall: I've been using EZcare for years and it has been a great tool for registrations, reports and many other options that I still could learn.

Recommendations to other buyers: I would recommend EZCare to anyone, their customer service is great.

EZWare review

Dec 16, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I like EZ Ware software to manage the children and families at our school. I don't find it user friendly. I can't imagine trying to train someone on this system, I'm not looking forward to that day. I think is has potential, but you need to have an interest in "programming" to benefit from its capabilities.

Easy to use

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to learn and tech support always available.

Cons: Sometimes (Not very often) the wait time is long. Don't like leaving a message to have a tech person call back, however, when I've had to do that I've always have gotten a call within an hour.

Overall: Where do I start with EZ Care? I've never had a bad experience with the system, every time I've had a problem whether it was technical, or just a general question I've always been greeted with kindness and never made to feel my concern/question was silly. I've even gotten follow up calls from Mary to be sure that my service was a good experience. This an easy system to learn, there was a learning curve, but it wasn't hard to learn. Thank you EZ Care for always being friendly.

We are very Happy With EZ Care program

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are very happy with our experience with EZ Care. The program and the support are very helpful. We use the Online registration and online bill paying. The parents are also grateful to have a program like this.

Great support

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: That the customer service is prompt and attentive

Cons: I wish that I could link it to my accounting software better but that might be more of an obstacle on my end as opposed to EZ Care.

Overall: I appreciate that when need support issues resolved they are done quickly and someone walks me through the process, helping advance my knowledge and skills.

Recommendations to other buyers: Keep up the friendly and courteous service

Milford Extended day

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Great tech support

Cons: nothing

Overall: We find EZ-care to be a very useful tool for billing and tracking for our before and after care program.

Recommendations to other buyers: no

Great Software

Dec 16, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How it is geared towards child care centers.

Cons: I wish I could access it from multiple locations. I also wish it was a little more compatible with Quick Books.

Overall: The customer support is excellent! I like how easy it is for our parents to register. I wish it were a little easier to use with Quick Books as we use that for our bookkeeping. It is doable, but there are so many steps and reports to print.

Recommendations to other buyers: The customer service is always so helpful and nice!

User-friendly software! Everything runs smoothly

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of it.

Cons: None

Overall: We were using a competitors software, decided to change to EZcare. It was the best thing that we did. Billing is so easy, saving us so much time! We can customize Reports to have the info we want on them. Overall the software saved us time which saved us money.

Recommendations to other buyers: Take advantage of the training provided.

Great Asset to Our Organization

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The customer service is outstanding. It's great to have all of our account information in one place.

Cons: A little pricey.

Overall: EZ-Care has given us the opportunity to be more organized and has enhanced our ability to better serve our families.

Recommendations to other buyers: It would be helpful to have more detailed information regarding the help button.

Great Software

Dec 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love E Z Care. Not too many issues but need help when there is one. Your support staff is incredible. Very knowledgeable and patient.

Love EZCare

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Flexible
Quick books integration

Cons: Sometimes the remote server fails

Overall: I have tried other software for child care and wouldn't use anything else. The ease and flexibility that EZCare gives is amazing. I can create custom reports, import into other software and have everything I need for reporting. I love it!

Recommendations to other buyers: Use it to the fullest otherwise you're paying for a glorified invoicing software.

Decent Program

Dec 06, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Customer service, Organized student information, Pretty easy to use.

Cons: 1)Slow
2) Web link is Inaccurate (over-enrolls)
3) Needs parent portal
4) Hard to generate certain reports

Overall: The concept of the EZcare system is great and the customer support is amazing, but there are many things that I am not impressed with when it comes to the program. 1) The program is slow
2) The web link is incredibly inaccurate 3) We cannot generate the reports that we need 4) The transferring of information to QuickBooks is not organized 5) Needs a portal so parents can update their own information

Best Child Care Software!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very user-friendly and customizable

Cons: It can take longer to learn

Overall: I have used other software programs and I found that EZ-Care is one of the best. It has many customized options for registrations and reports.

Recommendations to other buyers: Customer Service is great!

a gift for me :)

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: EZ-care has been great for us as far as tracking tuition and payments. Even able to bill 2 or 3 parties for a single account. We find a few glitches and would to see the export to QuickBooks include class. We also like being able to submit a batch request for electronic payments and email invoices and receipts. Thank you.

EZ Care Review!

Dec 06, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: EZ Care is a fairly good system, but has some limitations, specifically with the multiple cabinet systems. There are also some weird quirks that randomly appear, but overall the system is user-friendly and effective.

User friendly & Great support!

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have several different options at our Daycare that include varying rates which are charged at different times during a month. EZ Care allows us the flexibility we need to get an accurate billing. We need several customized reports which are relatively easy to create and the support has always been awesome...friendly and knowledgeable.

Life is Easier With EZCare

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Click to pay

Cons: setting up filters

Overall: I am the financial associate for a childcare program of around 300 students. The billing process and online payment processing has made my workload a whole lot more manageable. When I first started with this software company it was called KidsCare and we only had around 175 students. The growth of our facility has been greatly helped by the continual improvements that EZCare makes. We have been able to offer our parents multiple ways of making payments and we have been given multiple ways to communicate with our parents. EZCare is a win-win for us and our parents!

New users with the software!.

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: If you make a mistake...easily fixed.

Cons: We are a dementia specific day care program for ADULTS. Wish that the reports can be altered to say Participants rather than CHILD.

Overall: Although we are new users, we continue to enjoy the ease of this program. There is more for us to learn and in time we will utilize more features. Also want to comment that anytime we need support...you guys are on the spot. The software support is excellent.

EZCare2 Web based program

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and learn

Cons: Slow when more than two people are online at the same time

Overall: We have enjoyed the new web-based program although we have had some difficulty logging on when other people are also online. Also, the program tends to hesitate a lot if more than two people are on at the same time.

We Love EZ CARE2

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Billing and payments have really made the difference in our monthly bottom line.

Having an up to date database of children and families is invaluable!

Cons: Simple features like cutting and pasting are not normal and therefore challenging.

We would like to be able to add attachments to blast emails.

Overall: I have appreciated the updates we have received through the years and the innovations we now enjoy. However, I had thought that by being hosted, there would be more updates more often. EZ2 is a great program for our needs and overall we have enjoyed using it.

Customer service is top notch and everyone is great to work with. We don't hesitate to call support when needed.

Looking forward to the new update soon!

Recommendations to other buyers: I'm wondering how much the input on the Suggest and Vote is utilized. I like going through it and adding my two cents, but don't really see much progress. Thinking out loud. :-)

Customer Service

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service is always helpful and timely. Over the years the changes made in the program have for the most part been very helpful.

Customer service

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software is very user-friendly. Any questions, that I have are always answered in a timely manner. Everyone is very courteous, knowledgeable and friendly.

Recommendation

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall the EZ Care software fulfills our needs. Most of the features of the program can be self-taught. Tech support has always been very helpful when you have any questions. I use the report feature to run weekly attendance sheets. Also, run reports for DSS. WE have also created reports for our needs. I would recommend this program to other day cares.

Great Software

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and understand, graphics are clear, functionality of the whole software is great

Cons: Wish that I could print the Account Receivable list by child's name instead of parent's name.

Overall: This software is so easy to use and understand. My employer had been working with a dos system for Ezcare, yes I know a very old version, for over 20 years and finally we got updated about a year ago. The payment and invoice process smoother and love, love the email function it has. Thank you

EZCARE2 is best for us!

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease, online payment options,

Cons: There are computer glitches, but I guess that comes with any software.

Overall: I have been using EZCARE2 for 6 years. It helped our program move from hand entry system to online payment processing. Without this program, I would have had to hire another secretary to processes payments and enrollments. With this system, we have grown from 520 students to 985 students. I recommend this program to any child care center, program, and camp!

Child Care Made Easy

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are many features that I like, billing is made easy and notices to parents make my job easy

Overall: I have had a great experience learning about the program. I have enjoyed the figuring out the ups and downs. Ezcare has a lot of helpful programs and makes billing and notifying clients easy

ez care service

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using ez care for the past 3 years; we find it very user friendly and it meets all of our program needs to date... In the future my only wish is that it "spoke" to our student system. Thanks, Dawn Reo, Stafford

Customer support is awesome!

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The customer service!

Cons: Not having more opportunities for in person training (workshops). I can't teach myself how to build a report because I don't do well with online learning.

Overall: I have only had one negative experience with customer service in the 8 years I have been using EzCare. It turned out she was just having a bad day! There is one person in particular named Joy that truly fits her name! She finds great joy in helping me when I get her for my customer service rep and I can't thank her enough for her awesome personality and expertise.

Like Having a Business Assistant

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It covers all the business aspects of doing child care

Cons: It takes a lot of time to input the original information but this would be the same for all software

Overall: We have used Ez-Care for years. We now use the payment module. With Ez-Care we have been able to do less manual input for our families. Once the payment schedule is set up, it is just a matter of pushing a button. We have fewer families that are behind in payments. We plan on using Ez-Care for years to come because it covers all our needs.

Recommendations to other buyers: The years of experience of the staff at EZ-Care is obvious if you need to call them. We have often worked with the same people over the years. It shows the dedication the staff has to their software company.

EZCare support is great

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's pretty user-friendly and when I have trouble, getting help is easy.

Cons: Some of the reports are hard to manipulate.

Overall: EZCare support is wonderful! When I call, I don't have to wait forever to talk to someone. And the people are always very friendly and helpful.

Great to work with

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The variety they offer

Cons: It is an American product so the cost for Canadians can be high depending on the exchange

Overall: We have been using EzCare for many years. We use the portions of it that work best for us as an organization. WE are currently slowly moving our 24 locations over to the Ez EFT. It is going more smoothly than I anticipated. The centers have shared that Support is more supportive and quicker to get back to us than in the past.

Long time user

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I personally have used EZ-Care for the past 15 years. The software has kept up with the times, is easy to use and the reports addresses most child care needs without having to customize. Very happy with this product!

Easy to Create Custom Reports.

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The creation of reports and forms.

Cons: We are limited in our organization with the online registration function and payment processing.

Overall: I love the way you can create custom reports to suit our school year program and summer camps. The database allows to create your own fields on the screens and ledger is easy to follow.

EZCare2 is great!

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: There are so many great features with EZCare2. The program is very easy to navigate through the different screens. Customer Service is fantastic, the representatives are always very nice and ready to help. One of my favorite things is the ability of the Customer Service Rep has the ability to "take control" of your computer and show you or correct things for you.

Wonderful product!

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Online registration feature and electronic payments!

Cons: None

Overall: Have used EZ-Care for 15 years. Very easy to use, great value and great support staff that respond quickly!
EZ-Care worked with us several years ago to implement our online registration that can be easily imported into the EZ-Care database, what a savings of time and money, not to mention paper!

EZ Care Rocks!!

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, keeps records of families and staff all in one easy to use format!

Cons: N/A

Overall: I have used this software for the past twelve years and it is awesome! It is very user friendly and helps with everything from children's files to staff files and payroll, plus more! The few times I have needed to talk to someone in their support office they have been so professional and courteous and extremely helpful! I strongly recommend this product!!

Way to go!

Oct 24, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have worked at my company for 2.5 years and for the first 2 years I avoided ez-care2 because I didn't like the way it was set up and my boss said it was a bad program. (She is not good with computers and didn't realize it was not the program but rather bad set-up.) I have spent the last 6 months getting to know the program and love all that it does for me and can do for me. The customer service is amazing. At the conference we were made to feel like we were all part of a big family. Thank you for that experience!

User Friendly

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been training on EZ-Care for a few months and every bit of the system has been very easy to use and learn.

Returned to EZ care

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: After 30 years with Ezcare, we tried another state specific software. After a not so good experience with the other program, we are happy to be back to Ezcare 2 hosted.

Great product

Oct 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Customizable

Cons: Reports are a little tricky

Overall: Flexible and customizable. Very happy with ezcare2. We used it primarily for billing but are now beginning to use more features.

Fantastic Program / Top Notch Customer Service & Training!!

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use , Dynamic Support System, Training & webinars, Customizable to your Center's ever changing needs -

Cons: There isn't anything NOT to like about this software!

Overall: This software is oustanding! We have been a user for many years! The upgrades and options to streamline day to day billing and A/R functions - continue to save both parents and our administration hours upon hours! The options are ENDLESS with EzCare! The ability to customize the software to your centers needs is the best feature. As we all know, in the Early Childhood / Extended Day world - times change, rates change, schedules change, staff changes (as all these are happening constantly) -- with a quick click or two - EzCare is there to make day to day functions transition with you without a problem!
The Support staff and training offered are helpful beyond description - from the knowledge base online, to the online support request options, to the phone support - they are always there to help solve ANY question with EASE! When we wonder, "how could I do this... ?" , a quick phone call to support and they are there to trouble shoot -- even logging right into my system to walk us through it step by step.
We love EZCare - and would HIGHLY recommend this software .

Recommendations to other buyers: LOVE EZCare -- I would highly recommend this software for any Center , small to large.

Outstanding Software

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and outstanding customer service.

Cons: I have not found anything that I do not like about this program yet.

Overall: We started using EZ-Care about 30 years ago as a DOS based program. We have grown with the company and used several versions of this program. Anytime that we have struggled (which is rare) tech support has fixed our issue in no time. We also took advantage of having one of the Softerware employees come to our center to completely personalize our software for us and teach us how to use the program when we first switched to the window based version. It was money well spent, every person you deal with throughout this company is outstanding. I love that everything is integrated into one program. Busing, Ledgers, Classes, and anything else that you would like to track can easily be added without much trouble at all!

Recommendations to other buyers: I recommend having them assist with the initial setup.

I have used Ezcare for years (decades actually) and LOVE IT

Sep 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software allows the seamlessly integration of database, accounts receivable, payroll and payable. The ability to e-mail all families and have them pay on line has increased our cash flow. I always receive a call back when I am stumped and their client service is A+. We actually bought our hardware because it could run Ezcare.

Great Software & Support!

Sep 03, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have used EZCare 2 for 10 years.
It is easy to use and very easy to make customized reports for our center.
Their customer support has improved over the past few years and they are very knowledgable and professional.
Free updates and you can custom is the modules to your needs. They have a comprehensive knowledge website and welcome customer suggestions for improvements.
I would not switch to any other software as there is no comparative software out there.

Eaze of Ez-care

Aug 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have had this software package for many years, and have always been pleased with the capabilities of the software, and what info we can get from it. We have never even considered changing to another package. The support we receive has always been prompt and very helpful. They continue to improve and enhance the data capabilities.

I have been using EZ-Care Software in my child care program for many years.

Jul 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I decided to buy software for the Center at which I am Director, I looked at several different possibilities. I chose EZ-Care and have never regretted that decision. I attended a training session and that, along with support, made this software something I don't know how I lived without! I would recommend EZ-Care to any program, large or small. My Center is licensed for 120 and this program makes my record keeping very simple indeed!!

Fraser Pulic Schools review

Jul 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a EZ Care user for about three years now. Never using the system before, I would have to say the system is user friendly with a five star review. Like anything new it is over whelming, however with the premium support we purchased, the members at EZ Care especially Joy, is very helpful.

*Less, manual input to register families online, the parent puts in the information, and we upload the document.
*Much less paper used to invoice parents, the link provided on the invoice, make for ease of payments for the parents and ease of myself to upload, which applies to the accounts whenever you do the upload.
*Many reports available, much more than we use, maybe other facility use many other reports.

I've been very happy with this software, I love the flexibility that gives me.

Jul 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I liked that the purchase of the software included some training and, that they were open to adapt the program according to my needs.

I love the fact that I can add new fields and display them in my reports. The flexibility to create new reports from very simple ones to more complex was the biggest sale point for me.

Customer service has always been great with me, I do not call that often, but the times I had called I got a phone call back very soon and my questions solved.

Overall - Excellent Software

Jul 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using EZCare software for over years and am so pleased with all of its components. Reports are customizable (which is very important) and makes payment collection a breeze. Thus is a wonderful childcare management program and would advise all those on the market to check it out.
Customer Service is extremely helpful and will do everything to help resolve any issues.
Great product!

rebuild that database!

Jun 25, 2015
1/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: We switched from Procare v10 that had just been released, after it kept bringing our server down and Procare couldn't figure out what was causing it. (A brand new server lasted less that 4 hours before crashing once Procare was installed!)

EZ Care is module based and very configurable. This was my selling point, we could label fields and add fields to our needs. You can also build your own reports with the built in designer, also very helpful.

The biggest cons in that it was so unstable. We would find the program would mess up and the tech support solution (rebuild the database!), it would go wrong again (rebuild the database). There was a definite pattern. The support is one of the more expensive ones we had found and we now know why, we felt we were on to support nearly every week asking for help. We just became so frustrated we had to find a different solution. The support staff were very helpful and updates were being released (every 6 months I recall?) so extra features were being added, but the stability of the product was our biggest concern that we had to say thanks, but no thanks.

EZ Care 2 is Based on older software - not good for medium size organization

Jan 16, 2015
1/5
Overall
1 / 5
Ease of Use
4 / 5
Customer Support

Comments: This review is for the EZ Care 2 product.

Pros: It is very customizable to fit the specific needs of a smaller organization. Good customer service.

Cons: It is is a dated product that doesn't have very important functions that we needed. It does not have an integrated online registration with a parent portal (so parents can register & pay online, update information, check their schedule, etc.). It also struggled to meet the needs of our growing organization (35 After School locations, 7 summer camps, etc.) We moved to a hosted solution with a competitor and are very happy. There were other issues but these are the main ones.

Vendor Response

by SofterWare on January 19, 2015

Thank you for your feedback - we too are very proud of our customer service team. We're sorry EZ-CARE was not a good fit for your needs, and we're glad you found a solution that does. We also appreciate your constructive criticism, as we use all feedback to improve EZ-CARE. There have been literally thousands of enhancements and upgrades in the 30 year history of EZ-CARE, which are based on client feedback and the latest technology. In just the last year, for example, we released an improved user interface, and an enhanced hosted solution that has proven very popular. Parents can pay online, update their contact information, and register online. We agree that there is always room for improvement, so we work steadily and thoughtfully to deliver features that meet our clients┬┐ desires. It's for these reasons that 95% of our clients stay with us, and give us some of the highest NPS (customer satisfaction) scores. Learn more at: www.ezcare2.com/CustomerSatisfaction

Saves so much time

Jun 04, 2013
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We have been using Ezcare-2 for our school's student records and billing for over 10 years. It easy to use and can be customized to fit the needs of the child care program. With so many different reports to choose from it makes collecting and reporting information for students and staff much quicker and easier. Their support team is outstanding, so helpful and understanding. They respond quickly and work to give solutions to make the program fit your needs. This year we have added the time clock for staff, which makes payroll so much easier and saves so much time. Thank You Ezcare for your excellent program.

Cons: There is a learning curve for non tech

Overall: We have recommended this program to other schools in our area and have share how it can save time with reporting and billing.

Great product, wonderful customer support

Jun 04, 2013
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: Fabulous assistance in setting up software, getting us up and running; still have a great rapport with staff that was there for us from the beginning. Got feet wet little by little, learned the main essentials to setting up and billing childcare; then wandered into the extra features and reports as my confidence level boosted. Now very comfortable compiling data from customized/user-created reports. Great training available, especially their Webinars. Billing is so much easier than what I used to have to do with our former in-house childcare software. Wouldn't want to go back to that for the world!

Cons: There is a lot to learn about the features of the software, which can seem overwhelming when first starting out at square one. That being said, they have been there with us every step of the way, whenever we need them to assist and solve any issues or clarify procedures.

Overall: This is a solid product adaptable to many childcare situations. It is obvious this company knows childcare software, and they have thought of nearly everything; they continue to come up with new ideas, features and modifications, many at the suggestion of user feedback. Always feel like I am important and that my issues matter whenever I call for assistance.

EZ Care 2 usage

Jun 03, 2013
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I like how easy it is to customize reports. That way I can set up a report with the information that I need and then use it instead.

Cons: When I do billing if someone is set to inactive because they have left our center and the date you enter for the billing is after they have left but they still have a balance due. It does not print a bill for them even if you have selected them.

Overall: I do like the ease of the software very user friendly!

EZ-CARE2 Truly Makes My Life Easier!

Jun 02, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Software is easy to use. The Electronic Payment Processing Suite with EZ-EFT, Click-to-Pay and Insta-Charge, have dramatically improved payment collections for us. Nearly 90% of our customers now use an electronic payment option, which has increased staff productivity. Softerware is constantly working to improve their product, incorporating suggestions from actual clients. The support staff have always been there to address any issue, no matter how big or small, from beginning to end. They are very knowledgeable, helpful and professional. The on line Webinars, Knowledgebase and forums can be very helpful too.

Cons: Advanced report designing can be a little overwhelming for anyone not familiar with this, and sometimes even if you are. Also, the on line registration process with WebLink should import billing and schedule information from the on line form into the billing and schedule tabs for each student.

Overall: Overall, I would definitely recommend EZ-CARE2 as a comprehensive and time saving product!

Great products, responsive staff members

May 31, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Excellent technical support and customer service every time!

Cons: Can't think of anything.

Overall: We have utilized EZCare2 for a number of years and and they have always provided prompt and helpful assistance when we needed it - whether it was a technical question about an upgrade or a simple request for a report their staff members are knowledgeable and courteous. Their new product releases/upgrades always include many user suggestions. I would not hesitate to purchase/install their products in the future!

Outstanding Child-care Software!

May 31, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: EZ-Care2 is an excellent child care management software program. We've used it for over ten years for activity at ten locations serving thousands of children - for attendance, invoicing families with various scholarship rates, demographics, registrations, and report/data generation for various funding reports. Softerware support has been outstanding, and we are able to customize to our needs without additonal costs. Original purchase price was moderate, and annual support cost is quite reasonable.

Cons: Takes some time to learn to use, but given the features and adaptability quite worth the time. (It would be difficult, if not impossible, to have a product of this calliber be a simple quick study.)

Overall: I highly recommend EZ-Care2 to any child care program looking for management software. I've explored other child care software products and have found none that come even close to the quality, adaptability, and value for the dollar (and others are generally more expensive).
Buy it - you'll be glad you did.

Loved it so much, we came back!

Feb 19, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Constantly improved, accessible and knowledgeable tech support, individual customization, and very easy to use.

Cons: None from the EZCare end...we really appreciate the program!

Overall: We left EZCare and went to a web based program trying to offer our multiple sites and our program parents wider site access. We lasted a year away. We came back, and EZCare had added more functions and we will never leave again. They are great to work with and offer such great customizability that as our program grows, they are seamless along side of us.

Easy to use!

Jan 22, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This program is very easy to use. It has most fields that we need to imput info.

Cons: Has some info we don't need.

Overall: I would reccomend this program to any daycare or afterschool facility.

Fantastic Organization!

Jan 15, 2013
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This software helped to organize our reports and records. We can print out reports of detailed subjects easily. The customer support is great!

Cons: We use the Quick Books billing system, so we don't use the billing aspect of EZ Care, but we didn't have to purchase that portion of it which is a PRO!

Overall: I would highly recommend this software and we researched many different versions provided by different companies.

Highly recommend this software for any daycare or school

Jan 14, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We have been so happy with EzCare2! It is very user friendly and any time I have questions, I always receive fast, friendly and efficient help from Softerware's customer support. EzCare2 has excellent reports and I am able to transfer information to our accounting software very easily. It makes billing and tracking customer accounts easy as well as keeping all of our information on the children and staff that attend or work at our school organized and easy to access and track.

Cons: Some families find the account reports difficult to read, but we think they make perfect sense. Would like to see some online capabilities so families can view their accounts online and "forms" for entering updates to their personal info such as address or phone # changes.

Overall: We highly recommend this software for any daycare or school!

EZCare2 is EZ! :)

Nov 29, 2012
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easily adaptable to individual needs (ie. specific reports, customization of screens).

Cons: If one has no experience with programming, customizing the reports in Report Designer could be frustrating and complex.

Overall: I would recommend this to anyone who runs a daycare! It is easy to use the basic report and report Wizard assists you with getting a more detailed report, when needed. If you know about database layouts & language, you will do very well with the Report Designer!

Accountant

Nov 29, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We have been using EZ-Care since early development of the product. It has helped tremendously in financial management of our locations. The staff is always friendly and helpful.

Cons: If any con it would be the designing of reports, but that could be due to my lack of time to attend a workshop or training session.

Overall: I've recommended and helped install at other day cares. This software is unique to day cares and provides all levels of support.

EZ CARE 2 Review

Oct 29, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: EZ CARE 2 has been so helpful in accomodating ALL our needs for posting tuition, tracking attendance, and scheduling in our preschool. It is so easy to use and if I ever have a question, the staff at EZ CARE support are very patient in walking me through my problem and teaching me how to be able to do it correctly. I love all the features it encompasses. I would (and have) recommend EZ CARE 2 to other Directors. It can also run many helpful reports.

Cons: It would be nice to have it integrate with Quickbooks.

Overall: I would recommend EZ CARE 2 to every preschool.

EZCare Progrm review

Oct 26, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This program has the ability to help make our program run smoothly by providing a place to input our families information in a central location.

We are able to store our information in a convenient place and can gain access to it through a variety of report formats including designing our own.

The company seems to care about it's customers and gives personal attention to our needs.

There are many features that we haven't implemented yet but like that we have some options.

Cons: No program is perfect. There are going to be occasional glitches but we have been able to resolve these in a timely mannor without too many problems with a phone call to ezcare support.

Overall: I would recommend this program to any child care program looking for a software program to help manage their data.

User since 1994

Oct 26, 2012
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Customer Support is knowledgeable! They respond quickly and are pleasant to work with.

Cons: Customizing some of the system forms can be a challenge.

Overall: I would recommend this software for ease of use.

How EZ CARE Has Changed The Way We Do Business

Jul 09, 2012
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: -Informed, complete communication with parents
-Accurate billing and online payment options
-Online registration and flexible form formatting
-End-of-Year tax statements easily emailed to all families
-98% of monthly fees collected ON TIME!
-Excellent tech support (if you choose one of the higher packages)
-Excellent training for new users (and older ones!)

Cons: Can't think of many that would be a deal breaker. Even if there was a con they would be working to institute an upgrade or improvement. New versions are always being released.

Overall: We are a small school system with no real infrastructure for an automated system, so this fits very well for us. Parents and staff agree this has made a very positive change for the business side of our program.

I love ezcare and have been a client since the late eighties.

Jun 12, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Does so much more than my old DOS ezcare program! Being able to bill parents and subsidy programs separately has made life much easier. Now we know how much the parents actually owe, and how much our subsidy programs are responsible for. Billing in gereral is so much more streamlined--it is literally something that can be done now in about 5 minutes! I also love being able to link directly to parent's e-mail addresses. The report wizard makes it simple to customize reports, and the cabinet/drawer system allows for so much flexibility in data management. We also purchased the time clock component which has the capacity to simplify billing and payroll even further. The Church administrator/Treasurer is impressed with all of the different types of information the reports can generate, and loves that he can get his information now in excel format! I also really enjoyed the webinars!

Cons: I was a little surprised at how much data entry was necessary even with the personalized data backup! We still have not caught up on entering immunization information! The staff drawer was also completely empty, so although you're not starting from scratch, you are definitely not transferring as much data as you think you are.

Overall: I love ezcare and have been a client since the late eighties. This is the only center management software that I have ever used, or would ever recommend--I believe softerware has has been doing this longer than anyone and their experience shows in a superior product, and excellent customer service. The old DOS version that I was using was still adequate, however the developments over the past 15 years or so have made a great program even better! The software is truly easy to use, and if you get stuck, the support team will "hold your hand" until you figure it out--they are without a doubt the most helpful software support I have ever dealt with.