Average Ratings

17 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

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About Identifix

Diagnostics software that helps professional automotive technicians identify and fix problems faster than factory flowcharts.


Identifix Features

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Identifix Reviews Recently Reviewed!


Identifix is an automotive repair shop necessity

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software provides a vast amount of vehicular repair information. I have been able to utilize this program on nearly every vehicle that comes into my shop.

Cons: I like everything about the software.

Overall: My automotive repair shop uses Identifix daily. One of my favorite tools on this program is the ability to paste a vehicle's VIN number into the homepage, it effectively decodes the VIN and looks up the vehicle. Identifix comes in hand especially when we are dealing with a check engine light. The program shows us what the most common fixes are for a specific engine light code and provides detailed service information for the techs. My techs greatly appreciate the wiring diagrams and diagnostic tips from other shops.

Recommendations to other buyers: I would highly recommend Identifix to other shops and to individual mechanics. It is a great tool.

Real life fixes from automotive professionals.

Jul 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use with a wealth of information on most makes and models. This software has saved our shop hundreds of hours of diagnostics which makes us more money and saves the customer money. Has labor guides from multiple sources. Has OEM TSB's and repair information. This software has a wealth of information once you learn how to use it.

Cons: The price can fluctuate depending on your needs and who you talk to. Like any good business deal get it in writing. Charge your customers a fee for use and you will recover the costs.

Overall: Quick Diagnostics and repair information. Saved many headaches from unpublished repairs. The ultimate "shortcut" software.

Love the help and resources this program provides

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love the help and resources this program provides. It is easy to use and if you need help using it or if the information that you are looking for is not there, you can always call to get help. Very quick and reliable

Cons: Our technicians use this program for help when needed, just don't like the fee when you need to talk to someone on the phone

Great tool used daily in our shop

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: What I like most about Identifix is the knowledge that we can acquire through the program. We can use the endless information to streamline our workflow.

Cons: What I like least about Identifix is the fact that paid subscribers do not get to call into the hotline for free. I think it should be included in our monthly membership.

Poor Customer Service

Apr 13, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Real life repair solutions

Cons: Everything

Overall: Will cancel your service without notice and when confronted about it our rep just stated sorry nothing i can do about it now. Been a customer for 4 years now.

Recommendations to other buyers: Prodemand would be a better choice

Quick fault to fix software with full management capabilities.

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the quick search tab that allows us to search for like faults in so many cars. It really does cut time when testing.

Cons: Program is a little sketchy sometimes although it seems to be improving. I think it will be really good in the future.

been using now for a couple of years, works well when in a pinch. price is a little high in my opion

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: i like that technicians can find test procedures quickly with a search bar, instead of searching manually with alldata

Cons: price is too high for use. system is getting better with factory manuals, wiring diagrams and other related criteria

Very easy to use, lots of information

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One of the best things about using Identifix is getting information from other users that have had similar issues and being able to narrow down certain issues. This has help me quite a bit in the past to determine what was wrong with some vehicles.

Cons: The one thing I don't like about Identifix is the cost, it is hard to pay so much when you only work on cars as a hobby.

Overall: Other users comments

we use this product in comparison to another shop program we use, it is our secondary go to program

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: we love this program, it lets us know the most common "fixs" and failures in our industry, works very good for diagnostics

Cons: we love this program, but one time we did call in to get additional help and later on we recieved an additional bill for that

expensive - no customer support

Mar 07, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: found the information fast , pretty easy to learn ,

Cons: cost kept climbing , customer service said I was able to suspend in slow months - yet nothing could be done

Fast, easy, reliable diagnostic assistance

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Provides real technician solutions and advice to both DTC and non-DTC diagnostics, along with other automotive procedures and specifications. Great product!

We loved the detail and the ease of use!

Mar 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We tried this software and loved how it helps diagnose specific problems when the codes are tricky to pin point!

Cons: It was a little glitch and had to restart a few times. Could be a little bit more user friendly for service writers, not just technicians.

Our shop has tried identifix two separate times, too much effort for poor results

Feb 15, 2018
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: We did like the thought of seeing what other techs found for various specific issues with automobiles,
we thought it might be an easy way to get fast repair information,

Cons: too difficult to navigate, not very user friendly, when you need a coach to show you how to use the product and how to find your way through the product that should tell you something, they keep adding more and more features to try to justify the expense and then they want you to contribute your fixes to their database. I can get results like that from you tube and google

Overall: none

Must Have for Any Automotive Repair Business, Independent or Dealership

Aug 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Select Year, Make, Model, and drivetrain of vehicle, type in DTC number or symptom, and BOOM! You have verified real fixes for the problem YOU'RE facing. Amazing. Also incorporates FACTORY wiring diagrams and WSM material. Easily worth subscription fee.

CONS:
Doesn't include any kind of labor time database.

Totally misrepresented the monthly cost

Jan 18, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I was told for a lesser cost that I would have access to the website and 3 tech call a month which I was OK with. Well, when we used them we had a $35 and change bill for the tech call which was totally not the way it was explained.

GOOD STUFF

Feb 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: this is a great product for speeding up diagnostics-we easily pay the monthly fee with one or two repairs and use this product constantly-look out pro demand & alldata- this product may make you obsolete!

very helpful

Dec 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: this product is very helpful, it is very easy to navigate, but it is not the only tool you should be using. it will point you in the right direction most of the time