Mobile Resource Manager

4.5 / 5 4 reviews

Who Uses This Software?

Service Companies or Departments who manage Field Resources: Technicians, Equipment, Trucks & Subcontractors, from either Desktop or Field App Apple iPhone or iPad / Android phone or tablet


Average Ratings

4 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Pricing Details
    3 levels: Standard , Professional, & Enterprise
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Job Cost
  • www.jobcost.com
  • Founded 1979
  • United States

About Mobile Resource Manager

Mobile Resource Manager reduces costly data-entry and physical paperwork to streamline your workflow. This fully scalable program, for local & cloud systems, offers users many benefits including: customizable easy-to-use color-coded status, drag-and-drop scheduling, one-click Service Call detail, location & equipment tracking, and Service Call history. The native Field App for Apple and Android smartphones and tablets offers real-time, 2-way communication with field techs. Schedule a demo today!


Mobile Resource Manager Features

  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

Mobile Resource Manager Reviews Recently Reviewed!

Great support and program functionality!!

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to re-purpose or rename fields. The ability to create custom views and reports which have increased the efficiency of billing. The ability to dispatch via email and visually see appointments on the dispatch board.

Cons: Really none. The user interface may not be the prettiest, but definitely functional and easy to follow.

Overall: We were able to streamline our dispatch operation and speed up the billing process.

Great customer service

Oct 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The software has the great ability to customize the program to meet the individual business needs.
Whether you are scheduling people or equipment the software works great!

Cons: The programs mapping is outdated and not user friendly, although they do include google maps as an option. It would be nice if GPS integration were possible..

Overall: Reduced paperwork and time.

The office uses this software on a daily basis to dispatch calls and create invoices.

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is very easy to use and stores a great amount of data that is accessible at our fingertips. It is our one stop shop....dispatch, client database, employee information, invoicing, inventory, etc. We have recently started using this for all of our warranty information. It allows us to enter products that were installed and dates. This has been a huge time saver for us. If we are needing a new database/spreadsheet or have any question the customer service is top notch. There are many more functions that we will explore in the future if needed.

Cons: Not knowing all of its capabilities. I would like an owners manual on everything I can do with it. I was not part of the set up team so I do not have the background on what is all available.

Vendor Response

by Job Cost on October 05, 2017

Thanks for your positive feedback! Mobile Resource Manager does have a lot of features! You can contact us to set up a free live training webinar or visit our website to view our collection of training videos. We also have a comprehensive online help manual with screenshots and step-by-step instructions. If you can't find what your looking for, please contact our support team. Thank you for your business!

We use Mobile Resource Manager to schedule our crews and do our billing.

Dec 28, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is very strong, fast and error free. The only con to me is that there are lots of windows to wade through. Terminology for jobs etc between MRM and Visual Jobcost can be less confusing for those that use both products.