Who Uses This Software?

Deskero targets any type of business that wants to engage customers in a more personal and meaningful way while counting on a solid rock ticket system.


Average Ratings

53 Reviews
Badge-functionality Badge-support Badge-value
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Deskero
  • www.deskero.com/
  • Founded 2012
  • United Kingdom

About Deskero

Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.


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Deskero Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

Deskero Reviews Recently Reviewed!

Everything you need in a knowledge base system

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Deskero is super easy to use! We now use it as our primary knowledge base platform. The client area/front-end looks great even when uncustomised.

Amazing and simple software

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is very amazing and simple software! So easy to use and so easy to setup. I think I'll still have the functions a few days with demo, then I'll buy it.

Cons: I would add Instagram in addiction to Facebook and Twitter in social monitor and I would develop more Mobile App

Finally found a simple, clean/clear ticketing system .

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation.

Cons: Nothing major so far. It would refresh itself a little faster. Perhaps additional notifications. I have yet to use the Android app, so many of these concerns might be fixed via that.

Deskero allows you to measure I.T., so that you can manage it.

Jul 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly & efficiently.

Cons: A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues.

The simplest and most powerful

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - One of the simplest installation process - Everything ready up to 5 minutes - Good principles of design

Cons: - The free subscription is too small for most startup - Sometimes admin area is a bit too crowdy - Chat systems is worst than other parts of the software

Easy to use ticketing system

Jul 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We introduced Deskero in our company with the purpose of tracking all customers requests (calls, emails, tickets, etc.) in a single, easy-to-use software. Deskero accomplished all this: it is extremely easy to use, it has several functions that we use daily and make the difference in saving time (for example importing tickets from email addresses and sorting them between agents giving precise rules). The customer support is efficient.

Cons: Some functions should also be present for non-premium plans, such as "merge tickets" function. The reporting section should be improved.

Easy to use ticketing system

Jun 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Simple, easy-to-use. Good customer support, making adjustments to the system is easy and cheap. Monthly cost is ok.

Cons: Data-export doesn't work very well, is really the raw data. Reports are rather limited. Layout of automatic mails is rather limited.

Easy to use but so many options

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The app is great for our company's helpdesk. We have clients spread all around town with many different levels of users. This allows our whole team to stay on top of client requests as they come in.

Cons: Could just be how our system is configured but modifying our views/ticket notifications is often a source of pain.

Awesome supporting desk.

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amazing ad useful help desk ticket system. I love the way to use on web, smartphone or simply with email system. Easy to setup, use and give to the customer.

Cons: smartphone app need to be better, like the notification system or simply the design. but is a my honest opinion :D

DESKERO

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy and intuitive program. It¿s a perfect back office management tool. I strongly recommend it.

Cons: None, I love it and I don¿t feel that there are things I would change from what I have seen.

Our experience is very good. We had a lot of missing calls an now we don´t miss a single one.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very friendly an easy to use. Our users are very happy and our customers felt the difference.

Cons: I make a small suggestion of detail, put all features in all agents and put a higher price per agent. But it´s still ok like this.

Vendor Response

by Deskero on May 12, 2017

Thank you very much! :)

Great ticketing software

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works Great, takes care of all of out ticketing needs. Manages IT support for our medium sized company.

Deskero

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Integrated hosted service Good support

Cons: A little bit expensive

awesome app

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: you can follow all the service request on the app, it is perfect for all kind of business and also easy to use

Cons: the bad thing about this app is that in the free trail you are not able to personalize the messages that are sent to the customer.

Deskero free is nice

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: - Nice UX: It has a user-friendly user interface - Good server speed: As you submit a ticket or reply to a ticket, it responds very fast - Appropriate notifications for tickets

Cons: I'm using it's free version and it is serving me the very basic features that I wanted to have. I don't see any bad point(s) in it.

Complete and frendly ticketing system

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been using Deskero for more than two years; we use it for our employees tickets in our two locations as well as for our customers. We are very pleased with its work. The first configuration was very intuitive. Using it on a daily basis we have found that it is user-friendly both for those who open tickets and for those who receive, allocate and manage them.

Recommendations to other buyers: I recommend it to anyone in need of a comprehensive tool to manage ticketing.

Userfriendly app to keep track of customer questions

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Our company has been using Deskero for almost 2 years. It's a user-friendly app to keep track of customer questions. You can make customisations to the platform to meet your own needs and customer service from Deskero is always fast to respond and helpful.

Deskero

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: As a company we have recently started using deskero and find the features are perfect for our support desk to log calls. The other benefit is the reporting from it and the fact it allows us to see response times and how long a call was open.

Recommendations to other buyers: Great tool

Good Ticket Systems

Oct 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I started using Deskero last month and I'm very happy about this decision! Clients are satisfied about this ticket system, easy to manage. Using Deskerto I can control all my task in a unique platform

Amazing App for Software Developers!

Sep 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is an amazing app for Software Developers! So easy to use / so easy to setup! I highly advise it to anyone! Mobile App needs to be developed more! It must be more user friendly

Pros: Web Based and great customer support!

Cons: Mobile App is weak / requires move development

Recommendations to other buyers: I highly recommend it! So easy for us and for our customers!

Used for client support email ticketing help desk

Sep 12, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff. The system is quick and efficient. We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after. We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does. If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents.

Pros: Very easy to use Easy to setup, adding external mail account for incoming mails. Simple efficient layout. This is important when your agents are staring at it all day. Auto allocation of incoming queries is very good. Pricing is great

Cons: None really, we are on the entry package with a few agents and it has been working well for the last few months.

Recommendations to other buyers: If you are looking for a helpdesk ticketing system then you must try the 1st agent free option of the basic package. Takes about 5 minutes to setup and you will be able to see how the system works and how easy the system is. After this you will know if Deskero is what you are looking for. We love the simple uncluttered layout that the agents have in front of them. The auto assignment of queries is great. Just how easy it is to change things from the administration side, all in all highly recommended,

Looks good

Aug 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Still exploring the service at the moment... so far so good. It is pretty easy to use and easy to setup as well. The email integration is so straightforward and this is one of the key feature that I am looking for.

Easy to use

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Deskero is a useful, user friendly application. It's easy to track customer service cases in an efficient manner and its ticket management facilitates customer support.

Pros: Easy to use. Useful reporting.

Great APP

Jul 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: DeskHero is a great APP Highly recommended. I use Deskero to manage assistance needs for my clients. It¿s ease for use and very intuitive. Very Good APP.

Pros: Fast and Easy to use

Easy to understand, extremely easy to setup, and great value

Jun 23, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support
5 / 5
Value for Money

Comments: After searching for days for a customer software solution that was affordable but that could also cover all my needs I finnaly bumped into Deskero. Deskero doesn't bundle up tons of features you don't need and then have you pay a high price, instead they have different levels of features for the same solution where you can start with a basic solution, and once your business grows you can upgrade to have more features. Highly recommended if you are looking to pay for what you need, and if you are looking for a powerful and user friendly solution.

Pros: User firendly, price, easy to setup

Cons: Hard to find support, but hardly ever needed.

Simple & Good

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ticketing service very good and simple to setup and use. Support 100% fast and decisive. Price OK with a little discount.

Pros: Management of calls of a customer base for a legal software

Fast, professional and modern App!

Mar 22, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If developers will improves stability in Android version this App will be perfect. There are 2 points to improve that i will describe in the next session.

Pros: This App is very fast, simple to use but in the same time it is professional and modern.

Cons: 1) Sometimes when the App not find an internet connection and goes offline, it is impossibile to use it unless you do a forced quit and restart the App. 2) Often chat session not enter and remain the message loggin...

Very good App

Mar 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I use Deskero to manage assistance needs for my clients (B2B Consultancy company ); it works very well with very good customerizzation possibilities. Some functions are not immediate to find, but clicking around it is possible to master it in some minutes. Very good.

Perfect platform

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: Easy to use both on the end-user side and on the administrator side, with a great value for money. Deskero is social and user-friendly and allows us to communicate in a fresh ways to our customers and give them all solutions they are asking for.

Very useful application

Feb 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Deskero is a very useful application for managing support for your own customers. Simple to use, integrated with all communication channels and socials as well, Deskero makes support procedures transparent.

Great Help Desk!

Feb 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Deskero is easy to use and timesaving! All-in-one customer support system and great social features, integrates live-chat as well as social monitoring. Good tool even for small business. It allows engaging customers through proactive conversations.

Pros: Easy to use, great social integration, minimal training required

Great System

Feb 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's a great system, it's easy and powerful, you can learn to use it quickly, in less than 15 minutes and will you handle perfectly. configuration is also very simple and full of help, I personally have used other systems and I prefer deskero. it's great.

Pros: easy, quickly an poerfull

Cons: expensive and free version too limited

Wonderful!

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Deskero is a simple software that helped us in providing a better customer care. The interface is lean and easy to use, yet automation makes the software very powerful. The support they offer is great, incredibly fast resolution for all questions and issues, that is definitely a plus for us.

Helpdesk All in one

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It¿s a good product for managing customer ticket requests. It¿s ease for use and very intuitive. the best feature it¿s to the ability to connect with social networks . it's a helpdesk all in one

Pros: All in one social helpdesk solution (Facebook, twitter, ...) , with mobile app

Good Program

Feb 22, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The application is good and it works perfectly. Ticket control is customizable, as well as being very simple and intuitive. Only not quite positive note is the mobile app, which unfortunately in my case sometimes experiences problems.

Cons: The mobile app could be very useful if working.

Vendor Response

by Deskero on February 23, 2016

Hey! We recently released new versions for our apps, that fixed some bugs and improved several features. Cheers!

Deskero platform

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I think I want is a good product for managing customer and student ticket requests. I've used it in education with much ease. It 'important to the ability to connect with social networks.

Pros: Ease of use, free for initial business.

Cons: You cannot install it on own server.

Complete multichannel solution

Feb 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Deskero is a easy to use solution for customer contact centers multichannel capabilities. It has, in only one environment, the capabilitiy to establish and maintain a conversation with a customer in a real multichannel environment. Any interaction is treated as a "ticket", independently of the channel. We used for twitter, facebook, chat, mail and web form. It has a very interesting social media monitor and a easy to use knowledge management library directly connected to contact management layer.

Pros: Easy to use, Real multichannel.

Cons: Ideal for small contact centers or pull based environment. Big ones need also complex interaction routing capabilities, not present in deskero.

They are amazing.

Feb 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Hello, If you need to work with a company that they care about you go for it ! They are amazing. They respect their giving words. I wanted to start a support servicing company and because I would have been between my client and their client I ask them if it was possible to add this 3 layer. The answer was positive and we work together to achieved this goal. I'm not a normal customer because the way I wanted to use their application it but the only thing I can guaranty you is that they will do everything they can to help you get the most of their platform.

Pros: The Team The value you get for the price Everything works as it supposes. Flexibility to adapt.

Cons: The only thing I don¿t like it is the design because there is so much space lost but maybe it helps to focus one client at the time.

Excellent value and feature rich!

Feb 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: A little over a year ago I picked Deskero over other players like Zendesk and Intercom. Why? Simply because they are customer friendly, they respond quickly and I feel the cost is very fair without being overcharged for useless features. We get exactly what we need in terms of features. We use Deskero daily, its become a great tool for us to organize tickets both internally and externally. Its one place for everything!

Pros: Value for money, feature rich, the friendly support provided by Deskero staff

Cons: No native Android app.

Vendor Response

by Deskero on February 23, 2016

Hello! You can find our Android app at this link: https://play.google.com/store/apps/details?id=com.deskero.mobile Cheers!

Best Support Ever

Feb 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The system is ready to use in ever situation and fully customizable ( Power Solution). I'm really sure about the succesful experience it's increase by the staff kwnoledge that reflects the mission of the app.

Pros: The Particularry the Ticket page form.

Cons: We need the possibility to use Deskero to contact also our providers in order to complete the message exchange all in one app.

Great ticketing system!

Feb 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: Easy to use and great customer service. The Deskero team has been great to work with. It was also very easy to get my clients to adopt the new system which is a big plus

Deskero Team Goes Above!

Feb 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software is above and beyond what we expected. The team is dedicated to their clients and has always been very responsive to our needs! Deskero is a great ticketing system that scales with your company. They offer quite a few different plans and customizations to work for you and your clients.

Pros: Great user/client experience, great customer service, easy to integrate, great for your clients,

Cons: Minor bugs here and there that the Deskero team has been very good about fixing immediately.

Simplicity and flexibility at a good price

Aug 28, 2013
5/5
Overall

Comments: Great help desk system with a penchant for social networks

Pros: is both simple and flexible, reduce waste of time, easy to personalize in the looks and also in the database, has good knowledge base features, is a great tool at a great price.

Cons: Deskero is very new so some things could definitely improve. Documentation could be better (even if customer care is quite fast!) and third party integration has a log way to go.

great looking help desk with brilliant features

Jul 17, 2013
5/5
Overall

Comments: Great interface, good social integration and a very strong ticket system & knowledge base.

Pros: easy to use and to customize

In love since the beginning

Jul 12, 2013
5/5
Overall

Comments: We have been using Deskero since its very first day and we fall in love with it from the beginning. It¿s such a smart and easy software that getting started was as easy as signing in. Deskero gave us all the features that its competitors are offering for way less money.

Great software, great price!

Jul 11, 2013
4/5
Overall

Comments: Deskero is a very good customer care tool, especially for companies that also need to integrate social networks and are running on a budget. It allows a basic team to take care of a great deal of incoming requests and it¿s both simple and flexible. It¿s knowledge base is a big time saver, if you take your time to set it up properly. Also, training is really minimal: our team was ready to work with it in no time. It supports also a great deal of customization, both in the interface and in its database and even allows use to set up a personal widget to get feedback from your website.

Pros: Simple to use, great social integration

Aug 30, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Feb 16, 2017
5/5
Overall

Oct 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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