--- title: "Deskero Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Deskero Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/131179/Deskero/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Deskero Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Deskero ## What is Deskero? Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands. ## What is Deskero used for? [IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Top alternative Featured Overall rating Based on 112 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $9 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Deskero?[Manage this product listing](https://www.g2.com/products/deskero/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Deskero 4.7 (112) VS. [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $9 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (106) Ease Of Use 4.3 (3,636) Value For Money 4.6 (93) Value For Money 4.2 (2,688) Customer Service 4.7 (86) Customer Service 4.3 (2,796) ## Deskero alternatives [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/83211/HappyFox/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Deskero Overview ### What problems does Deskero solve? Deskero solves scattered customer and internal support requests by converting email, web forms, chat, phone, and social messages into trackable tickets. Automatic assignment, notifications, custom fields, and knowledge-base content reduce manual routing and repeated answers. Support teams, IT help desks, contact centers, and education staff gain clearer ownership, response histories, and workload visibility. Answer based on 36 reviews Overview ### Which roles and teams benefit most from Deskero? Deskero is most used by IT leaders, administrators, and security teams managing support requests, technical incidents, and service visibility. Operations and sales operations managers coordinate customer inquiries and internal workflows, while executives and business owners monitor service performance. Technical consultants and engineers use it to organize issue resolution and customer communication. Answer based on 70 reviews Overview ### What company size and specific industries is Deskero built for? Deskero is designed for businesses of any size that want to manage customer engagement with a ticketing system and a more personal support experience. The vendor description does not name specific industries, so it appears suited to companies across sectors that need organized customer communication and issue tracking. Features and Usability ### What are the key features of Deskero? Deskero includes core CRM, client management, and mobile access, centered on support ticket management. Teams can collect requests from email, web forms, live chat, and social channels; use automated routing and notifications; provide self-service through a knowledge base and client portal; and monitor response times with reporting. Answer based on 43 reviews Pricing ### How much does it cost and what fees or limitations are included? Deskero starts at $9 per user/month for Grow, with Business at 25 and Premium at 90 per user/month. A free trial is available. Reviewers generally consider entry pricing fair, though some find Premium costly, and note that features such as ticket merging may be limited to higher plans. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does Deskero integrate with? Deskero integrates with seven third-party tools and platforms: Adobe Commerce, Gmail, Meta for Business, Twitter/X, WordPress, Zapier, and Zendesk Sell. These connections support customer communications, social channels, ecommerce, website management, automation, and sales workflows within the Deskero help desk environment. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does Deskero offer? Deskero provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced learning and feature review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Deskero offer, and how do users rate the experience? Deskero offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat. Users generally describe support as fast, helpful, and effective at resolving questions and bugs. Some report slower responses after purchase and note that documentation, particularly for advanced API requests, can be limited. Answer based on 49 reviews Setup ### How easy is Deskero to set up? Deskero provides a quick, approachable setup for help desk teams, with straightforward email integration and core ticketing features ready early. Small business teams value the clean interface and customization options, while some users want more in-product guidance, troubleshooting references, and clearer explanations of advanced settings during initial configuration. Answer based on 19 reviews ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Deskero includes all three of the features reviewers value most: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues from start to finish, and keep teams updated as changes happen, allowing teams to respond faster and deliver more consistent customer service. Ticket Management 4.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Support Ticket Management 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Real-Time Notifications 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Reporting/Analytics 4.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Knowledge Base Management 5.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Macros/Templated Responses 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Templated responses for responding quickly to recurring support requests Deskero 59 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (88) 4.5 Based on 88 reviews ## Pricing Value for money 4.6 (93) Free Trial [View pricing plan details](https://www.capterra.com/p/131179/Deskero/pricing/) Grow $9.00 Per User,Per Month It includes: - Automatic Assignment - Desktop Notifications - Full Apis - Live Chat - Social Networking Ticketing Business $25.00 Per User,Per Month It includes: - Chat and Feedback Widget - Complete Multi-Channel - Scenarios (Automations) - Service Levels - Ticket Assignment Rules Premium $90.00 Per User,Per Month It includes: - Extended Business and Logic Rules - Extra Support and Customizations - Free Internal Agents - Multi-Brand Management - Time Trakcing Value for money 4.6 (93) 4.6 Based on 93 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (86) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (86) 4.7 Based on 86 reviews ## User reviews Overall rating 4.7 Based on 112 reviews Filter by rating Counts reflect reviews available in this feed. 5(77) 4(33) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful HO Head of Products Head of Products Used the software for: Less than 1 year ### "Used for client support email ticketing help desk" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 12, 2016 We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff. The system is quick and efficient. We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after. We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does. If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents. Pros Very easy to use Easy to setup, adding external mail account for incoming mails. Simple efficient layout. This is important when your agents are staring at it all day. Auto allocation of incoming queries is very good. Pricing is great Cons None really, we are on the entry package with a few agents and it has been working well for the last few months. BD Business Development Business Development Used the software for: Less than 1 year ### "Simple, complete, scalable and customizable with API" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2020 We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied. Pros The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers. Cons The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages. VR Verified Reviewer Used the software for: I used a free trial ### "Good but not cheap" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 February 6, 2018 Pros Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems Cons The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione... PR President President Used the software for: Less than 1 year ### "Easy process to onboard ticketing system for our clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 6, 2020 We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team. Pros Clean and easy to understand / use interface. Support and implementation went smooth and well documented. Cons We are french based company (Quebec) and the french language pack needs a bit of update. RE Reviewer Used the software for: Less than 1 year ### "Deskero allows you to measure I.T., so that you can manage it." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2017 Pros Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly & efficiently. Cons A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues. FO Founder Founder Used the software for: 1-3 years ### "Complete multichannel solution" 5.0 February 22, 2016 Deskero is a easy to use solution for customer contact centers multichannel capabilities. It has, in only one environment, the capabilitiy to establish and maintain a conversation with a customer in a real multichannel environment. Any interaction is treated as a "ticket", independently of the channel. We used for twitter, facebook, chat, mail and web form. It has a very interesting social media monitor and a easy to use knowledge management library directly connected to contact management layer. Pros Easy to use, Real multichannel. Cons Ideal for small contact centers or pull based environment. Big ones need also complex interaction routing capabilities, not present in deskero. Jonathan M. Student Used the software for: Less than 1 year ### "They are amazing." 5.0 February 22, 2016 Hello, If you need to work with a company that they care about you go for it ! They are amazing. They respect their giving words. I wanted to start a support servicing company and because I would have been between my client and their client I ask them if it was possible to add this 3 layer. The answer was positive and we work together to achieved this goal. I'm not a normal customer because the way I wanted to use their application it but the only thing I can guaranty you is that they will do everything they can to help you get the most of their platform. Pros The Team The value you get for the price Everything works as it supposes. Flexibility to adapt. Cons The only thing I don’t like it is the design because there is so much space lost but maybe it helps to focus one client at the time. SD Software Developer Software Developer Used the software for: Less than 1 year ### "Easy to use ticketing system" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 7, 2017 Pros We introduced Deskero in our company with the purpose of tracking all customers requests (calls, emails, tickets, etc.) in a single, easy-to-use software. Deskero accomplished all this: it is extremely easy to use, it has several functions that we use daily and make the difference in saving time (for example importing tickets from email addresses and sorting them between agents giving precise rules). The customer support is efficient. Cons Some functions should also be present for non-premium plans, such as "merge tickets" function. The reporting section should be improved. T& Telesales & Customer Service Telesales & Customer Service Used the software for: Less than 1 year ### "DESKERO" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2017 Pros Very easy and intuitive program. It’s a perfect back office management tool. I strongly recommend it. Cons None, I love it and I don’t feel that there are things I would change from what I have seen. AL Adjunct Lecturer Adjunct Lecturer Used the software for: 1-3 years ### "Deskero Team Goes Above!" 5.0 February 18, 2016 This software is above and beyond what we expected. The team is dedicated to their clients and has always been very responsive to our needs! Deskero is a great ticketing system that scales with your company. They offer quite a few different plans and customizations to work for you and your clients. Pros Great user/client experience, great customer service, easy to integrate, great for your clients, Cons Minor bugs here and there that the Deskero team has been very good about fixing immediately. [View all Reviews](https://www.capterra.com/p/131179/Deskero/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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