--- title: "Deskero Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Deskero Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/131179/Deskero/" page_type: "product" language: "en" --- # Deskero Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Deskero ## What is Deskero? Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands. ## What is Deskero used for? [IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Top alternative Featured Overall rating Based on 112 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $9 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Deskero?[Manage this product listing](https://www.g2.com/products/deskero/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Deskero 4.7 (112) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $9 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (106) Ease Of Use 4.6 (1,769) Value For Money 4.6 (93) Value For Money 4.6 (1,519) Customer Service 4.7 (86) Customer Service 4.7 (1,538) ## Deskero alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Starting price $876.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about Deskero Overview ### What problems does Deskero solve? Deskero solves scattered customer requests, manual ticket routing, incomplete intake details, and slow follow-up by centralizing email, web, chat, and social inquiries into one trackable workflow. Support desks, IT teams, contact centers, and customer service managers benefit most from automated assignment, knowledge base self-service, status visibility, and response-time reporting. Answer based on 77 reviews Overview ### Which roles and teams benefit most from Deskero? Deskero is most used by customer service teams, IT managers, and operations leaders who need to organize support requests, track issue resolution, and maintain service quality. Executives and founders use it for visibility into team performance, while customer experience and account teams rely on it to manage conversations and respond faster. Answer based on 70 reviews Overview ### What company size and specific industries is Deskero built for? Deskero is designed for businesses of any size that want to manage customer support with a ticket system while building more personal, meaningful customer interactions. The vendor description does not name specific industries, so the product appears to fit a broad range of sectors that handle customer service requests. Features and Usability ### What are the key features of Deskero? Deskero includes core help desk features like ticket management, email-to-ticket conversion, automated routing, and SLA-based notifications. Differentiators include a customizable client portal, knowledge base, live chat, and multi-channel communication across email, web forms, and social channels. Reviewers also highlight integrations, API access, and team assignment tools. Answer based on 43 reviews Pricing ### How much does it cost and what fees or limitations are included? Deskero starts at $9/user/month for Grow, with Business at 25 and Premium at 90. A free trial is available, and reviewers often call the first tier affordable and good value, though some say the free option is limited, multi-user costs add up, and a few features stay locked to Premium. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does Deskero integrate with? Deskero integrates with Gmail, Meta for Business, Twitter/X, WordPress, Adobe Commerce, Zapier, and Zendesk Sell. These connections cover email, social media, ecommerce, website management, automation, and CRM use cases, giving teams a practical set of third-party platforms for customer support and related workflows. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does Deskero offer? Deskero provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct guidance, live online sessions allow remote instruction, and documentation offers written reference material for setup steps and feature review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Deskero offer, and how do users rate the experience? Deskero offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, helpful, and easy to work with, especially during setup and issue resolution, though some mention documentation gaps, occasional slower replies after purchase, and a few quirks in configuration. Answer based on 49 reviews Setup ### How easy is Deskero to set up? Deskero gets most teams up and running quickly with a simple setup process and clear basic configuration. Small businesses and support teams often find the interface easy to learn, email integration straightforward, and support responsive, though some users want better in-app guidance, troubleshooting references, and self-hosting options. Answer based on 19 reviews ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Deskero includes all three of the features reviewers value most: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues from start to finish, and keep teams updated as changes happen, allowing teams to respond faster and deliver more consistent customer service. Ticket Management 4.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Support Ticket Management 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Real-Time Notifications 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Reporting/Analytics 4.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Knowledge Base Management 5.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Macros/Templated Responses 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Templated responses for responding quickly to recurring support requests Deskero 59 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (88) 4.5 Based on 88 reviews ## Pricing Value for money 4.6 (93) Free Trial [View pricing plan details](https://www.capterra.com/p/131179/Deskero/pricing/) Grow $9.00 Per User,Per Month It includes: - Automatic Assignment - Desktop Notifications - Full Apis - Live Chat - Social Networking Ticketing Business $25.00 Per User,Per Month It includes: - Chat and Feedback Widget - Complete Multi-Channel - Scenarios (Automations) - Service Levels - Ticket Assignment Rules Premium $90.00 Per User,Per Month It includes: - Extended Business and Logic Rules - Extra Support and Customizations - Free Internal Agents - Multi-Brand Management - Time Trakcing Value for money 4.6 (93) 4.6 Based on 93 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (86) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (86) 4.7 Based on 86 reviews ## User reviews Overall rating 4.7 Based on 112 reviews Filter by rating 5(77) 4(33) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent Sabina N. sindacato Management Consulting ### "completo intuitivo e facile" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 21, 2024 positiva in quanto mi facilita l invio con gli altri operatori Pros come vengono organizzati ticket e gestionale Cons mette tutto insieme dovrebbero dividere i ticket per genere o dare la possibilità' di diveiderli per settore o operatore troppo poca dimensione allegati per ticket servirebbero almeno 10 15mb Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AV Abel V. Myself Information Technology and Services ### "Fast and easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 9, 2024 Pros Easy start, easy config and a good UI, clean. Cons Lacks of remote conection for help a client Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YO Yunus O. Director of IT Education Management ### "Simplifying Customer Support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2023 I would highly recommend Deskero to any team or organization looking for a reliable and efficient ticketing system. It is user-friendly, customizable, and has all the essential features needed to manage tickets effectively. Pros I recently used Deskero for a project, and I was thoroughly impressed with its performance. The system provided a seamless experience for both the end-users and our team. The interface was easy to use and navigate, making it a breeze to create, track, and manage tickets.One of the things that stood out to me was the ability to customize the ticketing fields to fit our unique needs. The system was very flexible, allowing us to tailor it to our workflow and processes. This greatly increased our team's productivity and reduced the time it took to resolve issues.The notification system was another standout feature. We were able to set up automated notifications for both our team and end-users, keeping everyone updated throughout the ticketing process. This feature saved us a lot of time and ensured that everyone was on the same page. Cons The chat system in particular is not as well-designed as other parts of the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EF Enrico F. Titolare Computer Software ### "Buona complessivamente" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 14, 2022 Pros Facilità di utilizzo della pagina web da parte amministratore e cliente Cons Alcuni aspetti di come configurare il profilo del sito Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Enrico P. Ceo Marketing and Advertising ### "Easy to Use, Easy to Manage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 21, 2022 Tool really useful because we were looking for a ticket manager and this has exactly the features we were searching for. Pros The user experience is very simple and all employees can learn it easily and use it continuously. Cons The price a bit high if you want to have manu users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Accounting ### "Perfect service desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 10, 2021 Pros It is really easy to set up and start in a few hours Cons Configuration options could be not enough for your business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Andrew S. IT Manager Farming ### "Finally an easy to set up and cheap service desk!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2021 No pressure to buy, genuine free trial that allows you to really see what the software is like, very cheap pricing and a system that allows you to do as little or as much as you want. Pros Very easy to set up but without lacking features. They have made it very easy to get the absolute basics set up to get you going and then you have the option to customise the set up as much as you want. Cons Nothing yet! its great. Pricing is good and support is great. Reasons for choosing Deskero Very competitive price, ease of use, very good functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User software engineer Computer Software ### "What a nice app!!!!!!!!!!!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2021 I solved my major problem with ticketing Pros Friendly User Interface,Real time communication with the customer Cons Nothing.Everything was perfect.Maybe in the future to add more templates icons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director of IT E-Learning ### "Deskero is such a great product for the price!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 4, 2021 Great so far. They are responsive to new users. Pros Super easy to use and deploy. Honestly takes minutes to get up and going. Cons There are a few features that I wish were part of the single agent sub. Reasons for choosing Deskero Price, features and the inclusion of live chat at the single agent sub. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Andrea A. Business Development Information Technology and Services ### "Simple, complete, scalable and customizable with API" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2020 We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied. Pros The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers. Cons The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reasons for choosing Deskero Deskero is complete, easy to configure, easy to implement with API and fast to use for operators. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/131179/Deskero/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [LiveAgent vs Deskero](https://www.capterra.com/compare/102188-131179/LiveAgent-vs-Deskero)[Zendesk Suite vs Deskero](https://www.capterra.com/compare/131179-164283/Deskero-vs-Zendesk)[Bitrix24 vs Deskero](https://www.capterra.com/compare/113540-131179/Bitrix24-vs-Deskero) [Salesforce Service Cloud vs Deskero](https://www.capterra.com/compare/131179-136189/Deskero-vs-Salesforce)[TeamSupport vs Deskero](https://www.capterra.com/compare/87908-131179/TeamSupport-vs-Deskero)