Deskero

Deskero

4.5 / 5 75 reviews

Who Uses This Software?

Deskero targets any type of business that wants to engage customers in a more personal and meaningful way while counting on a solid rock ticket system.


Average Ratings

75 Reviews
Functionality Support Value
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Deskero
  • www.deskero.com/
  • Founded 2012
  • United Kingdom

About Deskero

Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.


Deskero Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Deskero Reviews Recently Reviewed!


Used for client support email ticketing help desk

Sep 12, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff. The system is quick and efficient. We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after. We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does. If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents.

Pros: Very easy to use Easy to setup, adding external mail account for incoming mails. Simple efficient layout. This is important when your agents are staring at it all day. Auto allocation of incoming queries is very good. Pricing is great

Cons: None really, we are on the entry package with a few agents and it has been working well for the last few months.

Recommendations to other buyers: If you are looking for a helpdesk ticketing system then you must try the 1st agent free option of the basic package. Takes about 5 minutes to setup and you will be able to see how the system works and how easy the system is. After this you will know if Deskero is what you are looking for. We love the simple uncluttered layout that the agents have in front of them. The auto assignment of queries is great. Just how easy it is to change things from the administration side, all in all highly recommended,

Deskero allows you to measure I.T., so that you can manage it.

Jul 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly & efficiently.

Cons: A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues.

Implemented and admin in Fortune 500 company

Jul 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We used it in our service center with over 80 agents and for multiple SBUs to manage what was previously done via email. The seamless integration with our previous procedure made the transition very easy on our customers and allowed us to grow and develop our team to serve the entire company. Deskero's team was able to develop solutions for all the roadblocks we encountered in a promptly matter.

Cons: The only con we've faced was the lack of a database interface with our BI tools. It has some reporting tools embedded and allows for data download but has to be done manually.

Amazing Helpdesk Software

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email.

Pros: So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! Web based and they have mobile app also that you can use to connect! I recommend everyone to use it!

Vendor Response

by Deskero on March 07, 2018

Hello! Thank you so much for the very positive review! Just a quick note: we do offer SMS integration on our Premium plan. Best regards

used for email and inbound telephone

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: the system was created with our specifications, out of the original scheme and every request was answered in a short time

Pros: We use Deskero daily for incoming emails and telephone ticket to our support address which in turn is auto handed out to vary support desk staff in two differente location. The system is quick and efficient. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents. the customer and technical support is good and always present

Awesome supporting desk.

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amazing ad useful help desk ticket system. I love the way to use on web, smartphone or simply with email system. Easy to setup, use and give to the customer.

Cons: smartphone app need to be better, like the notification system or simply the design. but is a my honest opinion :D

Amazing App for Software Developers!

Sep 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is an amazing app for Software Developers! So easy to use / so easy to setup! I highly advise it to anyone! Mobile App needs to be developed more! It must be more user friendly

Pros: Web Based and great customer support!

Cons: Mobile App is weak / requires move development

Recommendations to other buyers: I highly recommend it! So easy for us and for our customers!

Easy to use but so many options

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The app is great for our company's helpdesk. We have clients spread all around town with many different levels of users. This allows our whole team to stay on top of client requests as they come in.

Cons: Could just be how our system is configured but modifying our views/ticket notifications is often a source of pain.

Vendor Response

by Deskero on March 08, 2018

Hello! Thank you for your review! Usually configurations for most workflows are pretty easy, but if you have any trouble please let us know and we will help you step-by-step! Best regards

Highly customizable cloud-based help desk and ticket support system

Jul 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The application helps in making customer service of your firm simpler. The incoming emails and queries are auto allocated. Allows exporting or importing of data. The application has simplified the process of tracking user¿s tickets. You will be able to check out the work of other admin staffs. Customer service and response team is very responsive. The plans are very affordable. You can use the application as your firm¿s knowledge base.

Cons: The absence of integration with Instagram. The graphical interface and layout look outdated and need lot of improvements.

Vendor Response

by Deskero on July 24, 2018

Hello Randeep, we just launched our new UI that brings along a much fresher look and a much improved user experience. Please contact us if you would like to try it out! Best regards!

Used for in-house help desk and loving it

Dec 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use. Our team is getting their tasks organized and ready in no time. Deskero have saved us time and effort!

Cons: So far we have not encounter problems with Deskero, we hope to find a way to see customers reports as how much support was requested for a period of time, etc. But maybe we haven't explore all the options yet.

Userfriendly app to keep track of customer questions

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Our company has been using Deskero for almost 2 years. It's a user-friendly app to keep track of customer questions. You can make customisations to the platform to meet your own needs and customer service from Deskero is always fast to respond and helpful.

Complete multichannel solution

Feb 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Deskero is a easy to use solution for customer contact centers multichannel capabilities. It has, in only one environment, the capabilitiy to establish and maintain a conversation with a customer in a real multichannel environment. Any interaction is treated as a "ticket", independently of the channel. We used for twitter, facebook, chat, mail and web form. It has a very interesting social media monitor and a easy to use knowledge management library directly connected to contact management layer.

Pros: Easy to use, Real multichannel.

Cons: Ideal for small contact centers or pull based environment. Big ones need also complex interaction routing capabilities, not present in deskero.

Cool tool for keep in touch wit clients

Jun 30, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: On my favorite things is the fact that Deskero support team is acctually ther for you, in the company were i work start in touch with all the clients is difficult becuse are a lot of clients and all wants something, so we get in touch with the Deskero team and they give us some extra integrations that have been very useful.

Cons: Is a not the most friendly app when you are set it, tends to get you confused and make changes is difficult, but thanks god they have a really nice support team

Vendor Response

by Deskero on July 05, 2018

Hello Jarmi, thanks for your review! Please let us know what you would change in the web application by dropping an email to support@deskero.com Thank you!

Excellent value and feature rich!

Feb 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: A little over a year ago I picked Deskero over other players like Zendesk and Intercom. Why? Simply because they are customer friendly, they respond quickly and I feel the cost is very fair without being overcharged for useless features. We get exactly what we need in terms of features. We use Deskero daily, its become a great tool for us to organize tickets both internally and externally. Its one place for everything!

Pros: Value for money, feature rich, the friendly support provided by Deskero staff

Cons: No native Android app.

Vendor Response

by Deskero on February 23, 2016

Hello! You can find our Android app at this link: https://play.google.com/store/apps/details?id=com.deskero.mobile Cheers!

They are amazing.

Feb 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Hello, If you need to work with a company that they care about you go for it ! They are amazing. They respect their giving words. I wanted to start a support servicing company and because I would have been between my client and their client I ask them if it was possible to add this 3 layer. The answer was positive and we work together to achieved this goal. I'm not a normal customer because the way I wanted to use their application it but the only thing I can guaranty you is that they will do everything they can to help you get the most of their platform.

Pros: The Team The value you get for the price Everything works as it supposes. Flexibility to adapt.

Cons: The only thing I don¿t like it is the design because there is so much space lost but maybe it helps to focus one client at the time.

Easy to use ticketing system

Jul 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We introduced Deskero in our company with the purpose of tracking all customers requests (calls, emails, tickets, etc.) in a single, easy-to-use software. Deskero accomplished all this: it is extremely easy to use, it has several functions that we use daily and make the difference in saving time (for example importing tickets from email addresses and sorting them between agents giving precise rules). The customer support is efficient.

Cons: Some functions should also be present for non-premium plans, such as "merge tickets" function. The reporting section should be improved.

Not complete

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Its easy too use but not complete maybe he is only not complete in trial version i don't test the full version.

Cons: Its easy too use and simple interfaces, u can create a ticket without any diffucult. But not complete and not easy for the rest.

Vendor Response

by Deskero on November 29, 2017

Thanks for your review! The features are limited depending on the plan you started your trial on. To test and use all the available features we recommend to upgrade to Premium plan. Thank you, kind regards.

Easy to use and affordable IT ticket solution.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ticket managing. Easy user interface. Easy to keep track of problems. Able to see what other Admins are working on.

Cons: Having trouble getting users to use the application. Some feel they do not know how to navigate it too well.

Vendor Response

by Deskero on July 05, 2018

Hello, thanks for your review! Please let us know what you would change in our application by dropping an email to support@deskero.com Thank you!

Easy to use ticketing system

Jun 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Simple, easy-to-use. Good customer support, making adjustments to the system is easy and cheap. Monthly cost is ok.

Cons: Data-export doesn't work very well, is really the raw data. Reports are rather limited. Layout of automatic mails is rather limited.

Vendor Response

by Deskero on March 08, 2018

Hello! Thanks for your review! You can actually export tickets in Excel/CSV format as well. We offer 30+ different reports and you can create custom ones too. The email notification layout is 100% editable in full HTML. Thank you!

Easy to use and excellent value

Mar 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are a pre-seed start up and were looking for a support portal that was both good value and could offer a password protected support portal & knowledge base. Deskero does both of these things well. Customer support were also response to our needs and tweaked the plan for us. Super impressed so far. The mobile app on Android is good too.

Cons: Desktop UI seems very dated to me (10 years behind?), and the mobile app doesn't allow the assignment of tickets, so, as admin, I don't get notified through the app when new tickets come in, and so have missed a few.

Vendor Response

by Deskero on March 29, 2018

Hello! Thank you for your review, we appreciate it! We will soon launch a totally new UI, fresher, neater and redesigned from scratch (of course you will be able to choose whether to use the new version or the legacy one). The assignment feature will be introduced in the next release of our mobile apps. Thank you and best regards!

Good but not cheap

Feb 05, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

Cons: The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

Vendor Response

by Deskero on March 08, 2018

Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards

IT use

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy to organize your tickets. Great for keeping track of work and interfacing with clients.

Cons: most of my complaints have been resolved by the Deskero team customizing the platform to meet our needs.

DESKERO

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy and intuitive program. It¿s a perfect back office management tool. I strongly recommend it.

Cons: None, I love it and I don¿t feel that there are things I would change from what I have seen.

Complete and frendly ticketing system

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been using Deskero for more than two years; we use it for our employees tickets in our two locations as well as for our customers. We are very pleased with its work. The first configuration was very intuitive. Using it on a daily basis we have found that it is user-friendly both for those who open tickets and for those who receive, allocate and manage them.

Recommendations to other buyers: I recommend it to anyone in need of a comprehensive tool to manage ticketing.

Deskero Team Goes Above!

Feb 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software is above and beyond what we expected. The team is dedicated to their clients and has always been very responsive to our needs! Deskero is a great ticketing system that scales with your company. They offer quite a few different plans and customizations to work for you and your clients.

Pros: Great user/client experience, great customer service, easy to integrate, great for your clients,

Cons: Minor bugs here and there that the Deskero team has been very good about fixing immediately.

Fast, professional and modern App!

Mar 22, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If developers will improves stability in Android version this App will be perfect. There are 2 points to improve that i will describe in the next session.

Pros: This App is very fast, simple to use but in the same time it is professional and modern.

Cons: 1) Sometimes when the App not find an internet connection and goes offline, it is impossibile to use it unless you do a forced quit and restart the App. 2) Often chat session not enter and remain the message loggin...

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Everything you need in a knowledge base system

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Deskero is super easy to use! We now use it as our primary knowledge base platform. The client area/front-end looks great even when uncustomised.

Finally found a simple, clean/clear ticketing system .

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation.

Cons: Nothing major so far. It would refresh itself a little faster. Perhaps additional notifications. I have yet to use the Android app, so many of these concerns might be fixed via that.

is very easy to use

May 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: the connection is smart and easy, the notification are immediately and puntual, my count is free and don´t have idea for the prices.

Cons: the platform need other colours to assuagement other activities or other specifications, are interesting see the union be the platform and de mail.

Amazing and simple software

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is very amazing and simple software! So easy to use and so easy to setup. I think I'll still have the functions a few days with demo, then I'll buy it.

Cons: I would add Instagram in addiction to Facebook and Twitter in social monitor and I would develop more Mobile App

awesome app

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: you can follow all the service request on the app, it is perfect for all kind of business and also easy to use

Cons: the bad thing about this app is that in the free trail you are not able to personalize the messages that are sent to the customer.

A simple yet powerful ticketing software, supercharged

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity of use. It's clear and user friendly, clean and it reminds me everything, it's the best companion for ticketing

Cons: I don't like the ui colors/style,i think the colors are not perfect but this is only a little problem

Vendor Response

by Deskero on August 07, 2018

Hello Danilo, thanks for your review, we are glad you like our software. About the colours, you can choose between a large variety of schemes that can make it look exactly as you want.

Useful app

Apr 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like this app, is helping me a lot with my work, thank u for this deskero u are making my life more easiest

Cons: maybe the way where u have to create an account, but is not big deal because people can login from facebook and gmail

Best Support Ever

Feb 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The system is ready to use in ever situation and fully customizable ( Power Solution). I'm really sure about the succesful experience it's increase by the staff kwnoledge that reflects the mission of the app.

Pros: The Particularry the Ticket page form.

Cons: We need the possibility to use Deskero to contact also our providers in order to complete the message exchange all in one app.

Deskero, the friendly Help Desk everyone wants

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use Deskero daily and I can say that it's the best solution for your help desk! The team that it's following the project is made up of young people that love to keep in touch with their customers. Never seen such a responsive team, they actually use emails like an instant messaging app, always ready to answer your questions. For the quality level they offer, the cost is minimum

Helpdesk All in one

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It¿s a good product for managing customer ticket requests. It¿s ease for use and very intuitive. the best feature it¿s to the ability to connect with social networks . it's a helpdesk all in one

Pros: All in one social helpdesk solution (Facebook, twitter, ...) , with mobile app

Best Services

Feb 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: An easy management and use system for both users and the system administrator, I recommend the easy handling of this system

Deskero free is nice

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: - Nice UX: It has a user-friendly user interface - Good server speed: As you submit a ticket or reply to a ticket, it responds very fast - Appropriate notifications for tickets

Cons: I'm using it's free version and it is serving me the very basic features that I wanted to have. I don't see any bad point(s) in it.

Easy to understand, extremely easy to setup, and great value

Jun 23, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support
5 / 5
Value for Money

Comments: After searching for days for a customer software solution that was affordable but that could also cover all my needs I finnaly bumped into Deskero. Deskero doesn't bundle up tons of features you don't need and then have you pay a high price, instead they have different levels of features for the same solution where you can start with a basic solution, and once your business grows you can upgrade to have more features. Highly recommended if you are looking to pay for what you need, and if you are looking for a powerful and user friendly solution.

Pros: User firendly, price, easy to setup

Cons: Hard to find support, but hardly ever needed.

Easy & Powerfull

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use, easy to setup and support is very responsive. It is a smooth integration. It is alvailable and fast as well so nothing to worry

Cons: Nothing really. reporting could be improved but the minimum is there. we should have the stats of chat per device (mobile or desktop)

Vendor Response

by Deskero on June 06, 2018

Hello Remi, thanks for your review, we really appreciate it! We will take into consideration your suggestion about the chat analytics. Thank you!

Simple & Good

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ticketing service very good and simple to setup and use. Support 100% fast and decisive. Price OK with a little discount.

Pros: Management of calls of a customer base for a legal software

The simplest and most powerful

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - One of the simplest installation process - Everything ready up to 5 minutes - Good principles of design

Cons: - The free subscription is too small for most startup - Sometimes admin area is a bit too crowdy - Chat systems is worst than other parts of the software

Very useful application

Feb 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Deskero is a very useful application for managing support for your own customers. Simple to use, integrated with all communication channels and socials as well, Deskero makes support procedures transparent.

Good Program

Feb 22, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The application is good and it works perfectly. Ticket control is customizable, as well as being very simple and intuitive. Only not quite positive note is the mobile app, which unfortunately in my case sometimes experiences problems.

Cons: The mobile app could be very useful if working.

Vendor Response

by Deskero on February 23, 2016

Hey! We recently released new versions for our apps, that fixed some bugs and improved several features. Cheers!

Our experience is very good. We had a lot of missing calls an now we don´t miss a single one.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very friendly an easy to use. Our users are very happy and our customers felt the difference.

Cons: I make a small suggestion of detail, put all features in all agents and put a higher price per agent. But it´s still ok like this.

Vendor Response

by Deskero on May 12, 2017

Thank you very much! :)

Great software, great price!

Jul 11, 2013
4/5
Overall

Comments: Deskero is a very good customer care tool, especially for companies that also need to integrate social networks and are running on a budget. It allows a basic team to take care of a great deal of incoming requests and it¿s both simple and flexible. It¿s knowledge base is a big time saver, if you take your time to set it up properly. Also, training is really minimal: our team was ready to work with it in no time. It supports also a great deal of customization, both in the interface and in its database and even allows use to set up a personal widget to get feedback from your website.

Pros: Simple to use, great social integration

Great

Dec 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and set up. Complete guide to the installation process Cloud based Free agent Affordable paid plans

Cons: They could offer 3 agents for the free plan. Also live chat for at least one agent. I think that's it. Interface it good

Aug 30, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Deskero

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: As a company we have recently started using deskero and find the features are perfect for our support desk to log calls. The other benefit is the reporting from it and the fact it allows us to see response times and how long a call was open.

Recommendations to other buyers: Great tool

Wonderful!

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Deskero is a simple software that helped us in providing a better customer care. The interface is lean and easy to use, yet automation makes the software very powerful. The support they offer is great, incredibly fast resolution for all questions and issues, that is definitely a plus for us.

Simplicity and flexibility at a good price

Aug 28, 2013
5/5
Overall

Comments: Great help desk system with a penchant for social networks

Pros: is both simple and flexible, reduce waste of time, easy to personalize in the looks and also in the database, has good knowledge base features, is a great tool at a great price.

Cons: Deskero is very new so some things could definitely improve. Documentation could be better (even if customer care is quite fast!) and third party integration has a log way to go.

Easy to use

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Deskero is a useful, user friendly application. It's easy to track customer service cases in an efficient manner and its ticket management facilitates customer support.

Pros: Easy to use. Useful reporting.

Good Ticket Systems

Oct 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I started using Deskero last month and I'm very happy about this decision! Clients are satisfied about this ticket system, easy to manage. Using Deskerto I can control all my task in a unique platform

Great ticketing software

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works Great, takes care of all of out ticketing needs. Manages IT support for our medium sized company.

Great ticketing system!

Feb 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: Easy to use and great customer service. The Deskero team has been great to work with. It was also very easy to get my clients to adopt the new system which is a big plus

Deskero

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Integrated hosted service Good support

Cons: A little bit expensive

Great Help Desk!

Feb 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Deskero is easy to use and timesaving! All-in-one customer support system and great social features, integrates live-chat as well as social monitoring. Good tool even for small business. It allows engaging customers through proactive conversations.

Pros: Easy to use, great social integration, minimal training required

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Jun 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Perfect platform

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: Easy to use both on the end-user side and on the administrator side, with a great value for money. Deskero is social and user-friendly and allows us to communicate in a fresh ways to our customers and give them all solutions they are asking for.

In love since the beginning

Jul 12, 2013
5/5
Overall

Comments: We have been using Deskero since its very first day and we fall in love with it from the beginning. It¿s such a smart and easy software that getting started was as easy as signing in. Deskero gave us all the features that its competitors are offering for way less money.

Great System

Feb 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's a great system, it's easy and powerful, you can learn to use it quickly, in less than 15 minutes and will you handle perfectly. configuration is also very simple and full of help, I personally have used other systems and I prefer deskero. it's great.

Pros: easy, quickly an poerfull

Cons: expensive and free version too limited

great looking help desk with brilliant features

Jul 17, 2013
5/5
Overall

Comments: Great interface, good social integration and a very strong ticket system & knowledge base.

Pros: easy to use and to customize

Deskero platform

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I think I want is a good product for managing customer and student ticket requests. I've used it in education with much ease. It 'important to the ability to connect with social networks.

Pros: Ease of use, free for initial business.

Cons: You cannot install it on own server.

Dec 30, 2017
5/5
Overall

Looks good

Aug 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Still exploring the service at the moment... so far so good. It is pretty easy to use and easy to setup as well. The email integration is so straightforward and this is one of the key feature that I am looking for.

Very good App

Mar 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I use Deskero to manage assistance needs for my clients (B2B Consultancy company ); it works very well with very good customerizzation possibilities. Some functions are not immediate to find, but clicking around it is possible to master it in some minutes. Very good.

Feb 16, 2017
5/5
Overall

Great APP

Jul 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: DeskHero is a great APP Highly recommended. I use Deskero to manage assistance needs for my clients. It¿s ease for use and very intuitive. Very Good APP.

Pros: Fast and Easy to use

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Oct 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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