# Deskero Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Deskero Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/131179/Deskero/alternatives

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# 

 Deskero Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Deskero

## What is Deskero?

Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.

## What is Deskero used for?

[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)

Overall rating

Based on 112 user reviews

Reviews sentiment

Positive

98%

Neutral

2%

Negative

0%

Starting price

$9

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Deskero

4.7 (112)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$9

Per User, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (106)

Ease Of Use

4.6 (1,733)

Value For Money

4.6 (93)

Value For Money

4.6 (1,487)

Customer Service

4.7 (86)

Customer Service

4.7 (1,506)

## Deskero alternatives

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.5 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Ticket Management

4.9 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Reporting/Analytics

4.7 (7)

42.86% of 7 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Knowledge Base Management

5.0 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Macros/Templated Responses

4.8 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Templated responses for responding quickly to recurring support requests

Interaction Tracking

4.8 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Self Service Portal

5.0 (5)

20.00% of 5 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

Deskero 56 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Tickets are automatically assigned to specific agents based on predefined rules

Create and automatically send premade copy in response to customer messages

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Provides a channel for team members to share media files, communicate, and work together

Configure existing workflows to meet your organization's needs

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Managing service requests, incidents, IT issues & support with a ticketing system

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Templated responses for responding quickly to recurring support requests

Access software remotely via mobile devices

Access the system via a mobile application

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Monitor wait time and abandonment for incoming requests that have not been routed

Engage in direct, instant messaging with customers, users, etc.

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Allow users to access multiple services after entering their login credentials once

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.5 (88)

4.5

Based on 88 reviews

## Pricing

Value for money

4.6 (93)

Free Trial

[View pricing plan details](https://www.capterra.com/p/131179/Deskero/pricing/)

Grow

$9.00

Per User,Per Month

It includes:

-   Automatic Assignment
-   Desktop Notifications
-   Full Apis
-   Live Chat
-   Social Networking Ticketing

Business

$25.00

Per User,Per Month

It includes:

-   Chat and Feedback Widget
-   Complete Multi-Channel
-   Scenarios (Automations)
-   Service Levels
-   Ticket Assignment Rules

Premium

$90.00

Per User,Per Month

It includes:

-   Extended Business and Logic Rules
-   Extra Support and Customizations
-   Free Internal Agents
-   Multi-Brand Management
-   Time Trakcing

Value for money

4.6 (93)

4.6

Based on 93 reviews

## Integrations

[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[

Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (86)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (86)

4.7

Based on 86 reviews

## User reviews

Overall rating

4.7

Based on 112 reviews

Filter by rating

5(77)

4(33)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Sabina N.

sindacato

Management Consulting

### "completo intuitivo e facile"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 21, 2024

positiva in quanto mi facilita l invio con gli altri operatori

Pros

come vengono organizzati ticket e gestionale

Cons

mette tutto insieme dovrebbero dividere i ticket per genere o dare la possibilità' di diveiderli per settore o operatore troppo poca dimensione allegati per ticket servirebbero almeno 10 15mb

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AV

Abel V.

Myself

Information Technology and Services

### "Fast and easy"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 9, 2024

Pros

Easy start, easy config and a good UI, clean.

Cons

Lacks of remote conection for help a client

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

YO

Yunus O.

Director of IT

Education Management

### "Simplifying Customer Support "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 17, 2023

I would highly recommend Deskero to any team or organization looking for a reliable and efficient ticketing system. It is user-friendly, customizable, and has all the essential features needed to manage tickets effectively.

Pros

I recently used Deskero for a project, and I was thoroughly impressed with its performance. The system provided a seamless experience for both the end-users and our team. The interface was easy to use and navigate, making it a breeze to create, track, and manage tickets.One of the things that stood out to me was the ability to customize the ticketing fields to fit our unique needs. The system was very flexible, allowing us to tailor it to our workflow and processes. This greatly increased our team's productivity and reduced the time it took to resolve issues.The notification system was another standout feature. We were able to set up automated notifications for both our team and end-users, keeping everyone updated throughout the ticketing process. This feature saved us a lot of time and ensured that everyone was on the same page.

Cons

The chat system in particular is not as well-designed as other parts of the software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EF

Enrico F.

Titolare

Computer Software

### "Buona complessivamente"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

October 14, 2022

Pros

Facilità di utilizzo della pagina web da parte amministratore e cliente

Cons

Alcuni aspetti di come configurare il profilo del sito

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EP

Enrico P.

Ceo

Marketing and Advertising

### "Easy to Use, Easy to Manage"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 21, 2022

Tool really useful because we were looking for a ticket manager and this has exactly the features we were searching for.

Pros

The user experience is very simple and all employees can learn it easily and use it continuously.

Cons

The price a bit high if you want to have manu users.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

CEO

Accounting

### "Perfect service desk"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 10, 2021

Pros

It is really easy to set up and start in a few hours

Cons

Configuration options could be not enough for your business

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Andrew S.

IT Manager

Farming

### "Finally an easy to set up and cheap service desk!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 27, 2021

No pressure to buy, genuine free trial that allows you to really see what the software is like, very cheap pricing and a system that allows you to do as little or as much as you want.

Pros

Very easy to set up but without lacking features. They have made it very easy to get the absolute basics set up to get you going and then you have the option to customise the set up as much as you want.

Cons

Nothing yet! its great. Pricing is good and support is great.

Reasons for choosing Deskero

Very competitive price, ease of use, very good functionality.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

software engineer

Computer Software

### "What a nice app!!!!!!!!!!!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 21, 2021

I solved my major problem with ticketing

Pros

Friendly User Interface,Real time communication with the customer

Cons

Nothing.Everything was perfect.Maybe in the future to add more templates icons

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Director of IT

E-Learning

### "Deskero is such a great product for the price!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

February 4, 2021

Great so far. They are responsive to new users.

Pros

Super easy to use and deploy. Honestly takes minutes to get up and going.

Cons

There are a few features that I wish were part of the single agent sub.

Reasons for choosing Deskero

Price, features and the inclusion of live chat at the single agent sub.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

Andrea A.

Business Development

Information Technology and Services

### "Simple, complete, scalable and customizable with API"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 19, 2020

We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied.

Pros

The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers.

Cons

The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

Reasons for choosing Deskero

Deskero is complete, easy to configure, easy to implement with API and fast to use for operators.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/131179/Deskero/reviews/)

Popular comparisons

[LiveAgent vs Deskero](https://www.capterra.com/compare/102188-131179/LiveAgent-vs-Deskero)[Zendesk Suite vs Deskero](https://www.capterra.com/compare/131179-164283/Deskero-vs-Zendesk)[Bitrix24 vs Deskero](https://www.capterra.com/compare/113540-131179/Bitrix24-vs-Deskero)

[Salesforce Service Cloud vs Deskero](https://www.capterra.com/compare/131179-136189/Deskero-vs-Salesforce)[TeamSupport vs Deskero](https://www.capterra.com/compare/87908-131179/TeamSupport-vs-Deskero) 

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