# Deskero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Deskero the right Help Desk solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131179/Deskero/reviews --- Deskero 4.7 (112) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Deskero Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews YO Yunus O Director of ITEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “We were able to set up automated notifications for both our team and end-users, keeping everyone updated throughout the ticketing process.“ February 17, 2023 YO Yunus O Director of ITEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “One of the things that stood out to me was the ability to customize the ticketing fields to fit our unique needs.“ February 17, 2023 AV Abel V MyselfInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “Easy start, easy config and a good UI, clean.“ January 9, 2024 YO Yunus O Director of ITEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “The notification system was another standout feature.“ February 17, 2023 ## Showing most helpful reviews Showing 1-25 of 112 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark K. Head of Products Accounting Used the software for: 6-12 months ### "Used for client support email ticketing help desk" September 12, 2016 4.0 We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff. The system is quick and efficient. We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after. We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does. If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents. Pros Very easy to use Easy to setup, adding external mail account for incoming mails. Simple efficient layout. This is important when your agents are staring at it all day. Auto allocation of incoming queries is very good. Pricing is great Cons None really, we are on the entry package with a few agents and it has been working well for the last few months. Review Source AA Andrea A. Business Development Information Technology and Services Used the software for: 6-12 months ### "Simple, complete, scalable and customizable with API" August 19, 2020 5.0 We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied. Pros The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers. Cons The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing Deskero Deskero is complete, easy to configure, easy to implement with API and fast to use for operators. Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Good but not cheap" February 5, 2018 3.0 Pros Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems Cons The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione... Review Source Response from Deskero March 8, 2018 Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards MC Marc C. President Computer Software Used the software for: Less than 6 months ### "Easy process to onboard ticketing system for our clients" February 5, 2020 5.0 We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team. Pros Clean and easy to understand / use interface. Support and implementation went smooth and well documented. Cons We are french based company (Quebec) and the french language pack needs a bit of update. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Deskero Ease of use and cost effective Switched from [Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/) Teamwork offer this kind of support and ticketing system but the learning curve was way too heavy and we did not see any positive items overall. Review Source Ray L. Used the software for: 6-12 months ### "Deskero allows you to measure I.T., so that you can manage it." July 20, 2017 5.0 Pros Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly & efficiently. Cons A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues. Review Source Santiago M. Founder Management Consulting Used the software for: 1-2 years ### "Complete multichannel solution" February 20, 2016 5.0 Deskero is a easy to use solution for customer contact centers multichannel capabilities. It has, in only one environment, the capabilitiy to establish and maintain a conversation with a customer in a real multichannel environment. Any interaction is treated as a "ticket", independently of the channel. We used for twitter, facebook, chat, mail and web form. It has a very interesting social media monitor and a easy to use knowledge management library directly connected to contact management layer. Pros Easy to use, Real multichannel. Cons Ideal for small contact centers or pull based environment. Big ones need also complex interaction routing capabilities, not present in deskero. Review Source Jonathan M. Student Professional Training & Coaching Used the software for: 6-12 months ### "They are amazing." February 19, 2016 5.0 Hello, If you need to work with a company that they care about you go for it ! They are amazing. They respect their giving words. I wanted to start a support servicing company and because I would have been between my client and their client I ask them if it was possible to add this 3 layer. The answer was positive and we work together to achieved this goal. I'm not a normal customer because the way I wanted to use their application it but the only thing I can guaranty you is that they will do everything they can to help you get the most of their platform. Pros The Team The value you get for the price Everything works as it supposes. Flexibility to adapt. Cons The only thing I don’t like it is the design because there is so much space lost but maybe it helps to focus one client at the time. Review Source Silvia P. Software Developer Information Technology and Services Used the software for: Less than 6 months ### "Easy to use ticketing system" July 6, 2017 4.0 Pros We introduced Deskero in our company with the purpose of tracking all customers requests (calls, emails, tickets, etc.) in a single, easy-to-use software. Deskero accomplished all this: it is extremely easy to use, it has several functions that we use daily and make the difference in saving time (for example importing tickets from email addresses and sorting them between agents giving precise rules). The customer support is efficient. Cons Some functions should also be present for non-premium plans, such as "merge tickets" function. The reporting section should be improved. Review Source Daniele T. Telesales & Customer Service Oil & Energy Used the software for: 6-12 months ### "DESKERO" June 22, 2017 5.0 Pros Very easy and intuitive program. It’s a perfect back office management tool. I strongly recommend it. Cons None, I love it and I don’t feel that there are things I would change from what I have seen. Review Source Jonathan H. Adjunct Lecturer Higher Education Used the software for: 1-2 years ### "Deskero Team Goes Above!" February 18, 2016 5.0 This software is above and beyond what we expected. The team is dedicated to their clients and has always been very responsive to our needs! Deskero is a great ticketing system that scales with your company. They offer quite a few different plans and customizations to work for you and your clients. Pros Great user/client experience, great customer service, easy to integrate, great for your clients, Cons Minor bugs here and there that the Deskero team has been very good about fixing immediately. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Easy to use but so many options" June 28, 2017 4.0 Pros The app is great for our company's helpdesk. We have clients spread all around town with many different levels of users. This allows our whole team to stay on top of client requests as they come in. Cons Could just be how our system is configured but modifying our views/ticket notifications is often a source of pain. Review Source Response from Deskero March 8, 2018 Hello! Thank you for your review! Usually configurations for most workflows are pretty easy, but if you have any trouble please let us know and we will help you step-by-step! Best regards VR Verified Reviewer HR-adviseur HRwijs Non-Profit Organization Management Used the software for: 1-2 years ### "Userfriendly app to keep track of customer questions" February 1, 2017 4.0 Our company has been using Deskero for almost 2 years. It's a user-friendly app to keep track of customer questions. You can make customisations to the platform to meet your own needs and customer service from Deskero is always fast to respond and helpful. Review Source VR Verified Reviewer Used the software for: 2+ years ### "Awesome supporting desk." June 28, 2017 5.0 Pros Amazing ad useful help desk ticket system. I love the way to use on web, smartphone or simply with email system. Easy to setup, use and give to the customer. Cons smartphone app need to be better, like the notification system or simply the design. but is a my honest opinion :D Review Source VR Verified Reviewer Technicien Support Information Technology and Services Used the software for: I used a free trial ### "Not complete" November 28, 2017 4.0 Pros Its easy too use but not complete maybe he is only not complete in trial version i don't test the full version. Cons Its easy too use and simple interfaces, u can create a ticket without any diffucult. But not complete and not easy for the rest. Review Source Response from Deskero November 29, 2017 Thanks for your review! The features are limited depending on the plan you started your trial on. To test and use all the available features we recommend to upgrade to Premium plan. Thank you, kind regards. AV Abel V. Myself Information Technology and Services Used the software for: Less than 6 months ### "Fast and easy" January 9, 2024 5.0 Pros Easy start, easy config and a good UI, clean. Cons Lacks of remote conection for help a client Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Amazing and simple software" September 22, 2017 5.0 Pros This is very amazing and simple software! So easy to use and so easy to setup. I think I'll still have the functions a few days with demo, then I'll buy it. Cons I would add Instagram in addiction to Facebook and Twitter in social monitor and I would develop more Mobile App Review Source PF Peter F. Operations Manager Education Management Used the software for: Less than 6 months ### "An excellent and cost-effective solution" February 14, 2020 5.0 We use this now for all our incoming and outbound customer service matters Pros We like the ease of use, setup and excellent customer service Cons The only criticism really is the refreshing of data on the app and on screen - you have to manually refresh (and close down and restart the app) to get the most up to date data Reason for choosing Deskero Best support and features Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Very clunky and inconsistent Review Source VR Verified Reviewer Head of Operations Outsourcing/Offshoring Used the software for: I used a free trial ### "Easy to understand, extremely easy to setup, and great value" June 23, 2016 5.0 After searching for days for a customer software solution that was affordable but that could also cover all my needs I finnaly bumped into Deskero. Deskero doesn't bundle up tons of features you don't need and then have you pay a high price, instead they have different levels of features for the same solution where you can start with a basic solution, and once your business grows you can upgrade to have more features. Highly recommended if you are looking to pay for what you need, and if you are looking for a powerful and user friendly solution. Pros User firendly, price, easy to setup Cons Hard to find support, but hardly ever needed. Review Source VR Verified Reviewer software engineer Computer Software Used the software for: Less than 6 months ### "What a nice app!!!!!!!!!!!!!" February 21, 2021 5.0 I solved my major problem with ticketing Pros Friendly User Interface,Real time communication with the customer Cons Nothing.Everything was perfect.Maybe in the future to add more templates icons Review Source Ehsan A. CTO Media Production Used the software for: Less than 6 months ### "Deskero" May 1, 2017 5.0 Pros Integrated hosted service Good support Cons A little bit expensive Review Source SD Samuele D. Used the software for: Less than 6 months ### "Deskero, the friendly Help Desk everyone wants" February 23, 2018 5.0 Pros I use Deskero daily and I can say that it's the best solution for your help desk! The team that it's following the project is made up of young people that love to keep in touch with their customers. Never seen such a responsive team, they actually use emails like an instant messaging app, always ready to answer your questions. For the quality level they offer, the cost is minimum Review Source DF Danilo F. Used the software for: I used a free trial ### "A simple yet powerful ticketing software, supercharged" August 1, 2018 5.0 Pros The simplicity of use. It's clear and user friendly, clean and it reminds me everything, it's the best companion for ticketing Cons I don't like the ui colors/style,i think the colors are not perfect but this is only a little problem Review Source Response from Deskero August 7, 2018 Hello Danilo, thanks for your review, we are glad you like our software. About the colours, you can choose between a large variety of schemes that can make it look exactly as you want. ML Michele L. Titolare dell'azienda Computer Software Used the software for: Less than 6 months ### "Fantastic discovery" February 25, 2019 5.0 Pros In a moment you set the essential parameters and you are already operational. Good use of the masks and very intuitive use. Also the options set by default are good Cons The assistance work is complete and speedy. Can give quick answers to customers in need I would have nothing to report negative Review Source LM Loris M. Used the software for: Less than 6 months ### "Very easy to use" February 8, 2019 4.0 Pros \- Knowledge Base -Customization is easy -Great customer support - Good ticket managing with auto assignements Cons I would like to configure manual assignement of ticket that i open myself. I need the Pro version, i would have this function in the grow version Review Source cV cesra V. Used the software for: I used a free trial ### "Useful app" April 10, 2018 5.0 Pros I like this app, is helping me a lot with my work, thank u for this deskero u are making my life more easiest Cons maybe the way where u have to create an account, but is not big deal because people can login from facebook and gmail Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.