Who Uses This Software?

Enterprises, SMBs, Startups, Non-Profit Organizations, Government, etc...


Average Ratings

33 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • WalkMe
  • www.walkme.com
  • Founded 2011
  • United States

About WalkMe

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.


WalkMe Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Access Controls/Permissions
  • Asset Categorization
  • Asset Library
  • Asset Sharing
  • Customizable Branding
  • Metadata Management
  • Reporting/Analytics
  • Search/Filter
  • Version Control
  • Workflow Management
  • Course Management
  • E-Verify / I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Employee Portal
  • File Management
  • Job Description Management
  • Orientation Management
  • Task Management
  • Tax Forms
  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Built-in LMS
  • Certification Management
  • Corporate/Business
  • eCommerce
  • Learner Portal
  • Mobile Learning
  • Simulation
  • Synchronous Learning
  • Training Companies

WalkMe Reviews Recently Reviewed!


WalkMe Review

Sep 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: WalkMe has a great resource management dashboard . Easy-to-use dashboard.

I can create customized walk-throughs for our customers to utilize to learn different tasks within the software.

Overall WalkMe is just a fun and easy product to use.

Connecting with my customers resources feels very rewarding, and is a HUGH Benefit for us.

It keeps us connected to our customers and meeting there needs.

Cons: Getting implemented was a bit tricky for us. It took longer than expected probably because our business and our process in general are a bit more difficult for others to grasp. You do need to have patience because you do need to build everything from scratch but once you are up and running that is when the fun begins. At least that was the case for us.

Overall: WalkMe is a pretty simple and creative tool to use to target your audience. It has benefited us in making it much easier to target our audience to download and use our services!

We have received great customer support, which has helped us every bit of the way.

WalkMe is definitely worth every cent with all of the feature reach functionality you receive!

Good idea, has some improvements coming

Oct 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Recently they have added new features that make it easier to manage the walkthrus, etc.

Cons: The reporting used to do real time for shoutouts, etc. but now it takes 24 hours for it to kick in on the reporting analytics

Overall: overall this experience has been well worth the price. We have added a lot of training material that continues to help our customers with learning the software and being updated on changes.

Vendor Response

by WalkMe on October 09, 2018

Thank you for taking the time to write this review, Clinton. It¿s wonderful to hear you have found our Digital Adoption Platform to be so useful for training your customers and helping them learn your software. We have some exciting updates within our tracking and analytics coming very soon... stay tuned and please don't hesitate to email the WalkMe Community at community@walkme.com with any questions or concerns. Thanks again, Clinton!

Capterra loader

WalkMe is a nice tool to help clients navigate your website.

May 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Easy setup, user friendly. WalkMe was used to enhance our client experience with our rather difficult to navigate user platform. It allows the user to select what they want to do and then be "walked-through" a step by step process to reach that goal.

Cons: We had to abandon WalkMe in favor of a live chat system as our platform changed so frequently, the navigation steps got outdated quickly and required constant review and reassessment.

Vendor Response

by WalkMe on September 04, 2018

Thank you for your thoughtful feedback on your WalkMe experience, Pete. It¿s great to hear that our platform was able to help your clients navigate your website and improve the client experience altogether. We are bummed to hear that the constant change was impacting scalability! We hope there¿s an opportunity to reevaluate in the future, as your product changes and we continue to evolve. Thank you for sharing.

The premier walk-through software

Aug 29, 2016
4/5
Overall

3 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: WalkMe offers a great resource management dashboard (i.e a "Help" button for your website). We can put all of our available resources in an easy-to-use dashboard. Even better, I can and have created customized walk-throughs for our customers to utilize to learn different tasks within the software. Overall WalkMe is just fun, which is not something that is easy to do. Connecting customers with resources feels very rewarding for both parties involved.

Cons: Building a walk-through is NOT easy. Though, their professional services team helps out a bunch with that. You can only launch their editor using Firefox though, and I religiously use Chrome. I keep Firefox installed just to use Walkme. Starting off can also be daunting as you have to build everything from scratch to begin with. When I first started using WalkMe, I had to peruse their knowledge center and ask my supervisor for help with nearly everything. Now, I am pretty self-sufficient and would utilize my contact over at WalkMe If I need further help.

Recommendations to other buyers: What features are out there? Really think through that quesiton. I'm sure there are others out there in this space, but WalkMe really takes the cake as far as I'm concerned.

Just in time performance support

Nov 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are two things that I loved about WalkMe. 1. The overall premise of improving the user experience and guiding them at the time of need. 2. How easy it is for a non-technical person to author any type of WalkMe function.

Cons: It's definitely better for form-based applications than more complicated non-linear applications. Some of the applications we wanted to use this on were too complex (at least for beginner authors) to have a meaningful impact on the end users.

Overall: The customer support and sales staff at WalkMe are great at helping unlock the potential benefits. We are currently considering a pilot program that I'm hopeful will take off and lead to enterprise-wide use.

Vendor Response

by WalkMe on November 06, 2018

Thank you for taking the time to write this review! It¿s great to hear that you got to experience the potential of our Digital Adoption Platform during your free trial. We're also really proud to hear that you think so highly of our all-star Support and Customer Success team. WalkMe is a a very powerful tool and we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform. We're excited about the possibility of working with your organization in the near future to tackle your digital adoption challenges. Below we'll leave you with a recent article that showcases how Roche uses WalkMe on 50+ platforms across their workforce of 90,000+ employees to solve several issues (https://www.constellationr.com/node/15785/vote/application/view/511).

Please don¿t hesitate to reach out to community@walkme.com with any other questions/concerns. Thanks again!

Very good software

Nov 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How innovative and smart it is, it makes our relationship with our customers so much easier and fluid, so many great tools and functionalities, it has very to no little limitations on what you can do

Cons: A bit more difficult to learn than expected, but that's all really, never encountered any actual issues or inconveniences

Vendor Response

by WalkMe on November 06, 2018

Thank you for your thoughtful feedback on your WalkMe experience! It¿s great to hear that you think so highly of our Digital Adoption Platform and that we've been able to improve your relationship with your customers. WalkMe is a a very powerful tool and we¿ve designed our Center of Excellence -- like University, Community and Playbooks -- to provide you with several resources and templates to maximize the use of our platform. Please don¿t hesitate to reach out to learn more about some of our new capabilities, and we look forward to continuing our conversations on the Customer Community. Thanks again!

Walkme Review

Dec 06, 2016
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to install and great for new beginners

Cons: Lots of set up required on the back end and if you move fields around, won't capture those changes

Overall: Walkme has been a great tool for us as a company especially in regions where we do not have an administrator to answer questions. It's a great tool for new users in understanding not only Salesforce but company customization in salesforce.

Recommendations to other buyers: Would definitely recommend!

Capterra loader

Excellent Product Walkthrough tool

Oct 29, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has immense features that helps you build walkthroughs, onboarding lists and tool tips.

Cons: It is difficult to navigate and discover items.

Overall: Great tool with plethora of features to increase product adoption, solve onboarding issues

Vendor Response

by WalkMe on November 01, 2018

Thank you very much for taking the time to write this review, Girivaru. It's great to hear that WalkMe has helped Botmetric with product adoption, onboarding, and other areas. We do recommend that you take advantage of the Customer Community and Playbook resources which are designed to provide our customers with a plethora of resources and templates to maximize the use of our Digital Adoption Platform.

We look forward to continuing our conversations on the Customer Community! Thanks again, Girivaru.

Ironically, it's incredibly hard to use their product

Jul 12, 2018
2/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: This can be very powerful software if set up properly. We were able to do advanced tutorials, though it took professional services to set it up for us. We found it the most powerful in the market from a feature standpoint.

Cons: hard to use. WalkMe is a software that makes it easy to show visitors how to use any product. Unfortunately their product is prohibitively hard to use.

They have set up a "walkme university" and require 10 hours of training and watching videos just to get started.

They typically give you a CSM for 3 months to help you onboard and throw in free professional services because most things are too hard to figure out.

Vendor Response

by WalkMe on August 22, 2018

Pleasure to meet you, and thank you for sharing your feedback on WalkMe. I'm glad to hear that WalkMe is helping your organization with feature adoption, but disappointed to hear that you're experiencing difficulties using the platform. As this experience is atypical for our customers, I'd love to better understand some of the issues if you'd be open to a discussion. In regards to our Customer Support, the team is available 24/7 and is typically able to solve or escalate most issues fairly quickly. Please email us at community@walkme.com so we can learn more. Looking forward to discussing with you.

Great for Product Walk-throughs, Mistaken as Instructional Tool

Oct 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great amount of customization, triggers and flows are intuitive and applicable to most all use cases, easy to use and train others on.

Cons: It's often mistaken and mislabeled as an "instructional" tool. Mobile is an added cost.

Vendor Response

by WalkMe on October 18, 2018

Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that WalkMe is helping your team fulfill your training needs and more. It's also great to hear that you've found WalkMe to be easy to use and highly customizable. WalkMe is an end-to-end solution for digital adoption and many trainers & instructional designers use our platform instead of creating documentation, simulations, or videos, which is why we can be labeled as an instructional tool. If you have additional feedback, or if you would like to discuss further, please reach out to community@walkme.com. Thanks again for this review!

Indispensible, and extremely powerful

Jun 10, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Very good support, impressive flexibility in its utilization.

Cons: Not much :-) We love it, and our users love it. I have really nothing that I don't like about it. It is simply very effective.

Recommendations to other buyers: With everything there is a bit of a learning curve, but once you "get it" the possibilities in terms of either instruction, walkthroughs, or marketing are pretty extensive and powerful. Plus, the support team listens and thinks along and helps make things happen. Awesome product. We would be at a loss without it.

It helps to attract our customers to our website

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love the fact of creating videos for our software and their customer service is amazing, very proactive people.

Cons: Not always but it gets hard to record some of the clicks, we have reported it to customer service and they solve it immediately.

Vendor Response

by WalkMe on September 04, 2018

Thank you for taking the time to write this review, Nemyee! It¿s great to know that your WalkMe experience has been positive one. We¿re really proud to hear that our all-star Support Team has been able to solve issues promptly. We hope to connect with you on the WalkMe Customer Community! Thanks again, Nemyee.

Capterra loader

So many cool potential uses!

Feb 19, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There are so many ways WalkMe can be implemented that are genuinely helpful to our customers. It takes a complicated process and gives helpful insights along the way to make it much more approachable.

Cons: There is a bit of a learning curve before you can really get started making useful tools. It is also a pretty expensive solution.

Overall: It allows us to help our customers understand our complicated application process on our website.

Vendor Response

by WalkMe on September 04, 2018

Thank you very much for taking the time to write this review, Rick. It¿s good to hear that you¿re aware of how WalkMe can be implemented solve many issues around digital adoption. We¿ve also made significant strides over the past few months to improve our data & analytics capabilities even further within WalkMe Insights. As for getting past the WalkMe learning curve, both the Community and Playbooks resources are designed to provide our customers with resources and templates to maximize the use of our Digital Adoption Platform.

Please don¿t hesitate to reach out to learn more about some all our new capabilities, and we look forward to continuing our conversations on the Customer Community! Thanks again, Rick.

Capterra loader

excellent work

Mar 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great, excellent work that I do WalkMe. It should be noted that their treatment and concern for the welfare of their customers is always in sight.

Cons: Resolve immediately any doubt that may exist. I really do not have any complaints about this company, on the contrary I am very satisfied with the results, 10/10

Vendor Response

by WalkMe on September 04, 2018

Thank you very much for taking the time to write this review, and share how WalkMe has made a positive impact at DESIGNARE. We¿re also really proud to hear that you think so highly of our all-star Support Team; they¿re available 24/7 to help with any issues that you may experience.

We look forward to continuing our conversations on the Customer Community! Thanks again, America.

Great work tool

May 10, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a great tool when you're not sure on how to get through a call situation. The walkme tool is definitely an asset to my work tools.

Cons: When I transfer a call, it repeats the questions after the transfer is complete. I'd like a cancel button to stop it.

The most robust Self-Guidance application out there.

Jun 01, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -In the adoption category, it is by far the most advanced. -Good customer service and onboarding. -The customization and branding within application is possible.

Cons: It depends on your size and if you have someone who can dedicate time to building out the walk-thrus post-onboarding.

Customer Tutorials

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I have only ever used WalkMe for customer tutorials so I don't really have anything to base this off of. I personally liked WalkMe and I think our customers did too when learning and training on our new software platforms.

Cons: Sometimes I had issues getting the videos to playback but I was able to fix it with a software reboot.

Vendor Response

by WalkMe on October 10, 2018

Thank you for taking the time to write this review! it¿s great to know that your WalkMe experience has been a positive one. We¿re also really happy to hear that you and your customers found our Digital Adoption Platform to be useful for learning your software. Please don't hesitate to contact community@walkme.com with any questions or concerns.

Great way to onboard and build retention

Jun 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: WalkMe is such a cool tool to take your customers down the path to success. It is so simple to build paths, and the team is extremely helpful!

Cons: The only thing is that because there are so many options, it sometimes takes time to learn all the bells and whistles. Really keep focus on onboarding and continuing support.

Vendor Response

by WalkMe on August 22, 2018

Thank you for your thoughtful feedback on your WalkMe experience! It¿s great to hear that our platform has helped onboard your users and improve retention. WalkMe is a a very powerful tool and we¿ve designed our customer resources, like University, Community and Playbooks, to provide you with a plethora of resources and templates to maximize the use of our Digital Adoption Platform. We are glad that our team has been helpful, and we are grateful for your partnership!

Impressive Software

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We'd been looking for something like this for a long time, but never found it. And then Walkme came along. I have never seen my boss so excited about a software tool before. We've had a few phone calls with Walkme and plan to sign up! This review is mostly about the sales process, something that I think is important to note. I reached out to Walkme and they called me back. It was a pleasant conversation, they listened, there was no pressure. We set up a call to discuss if Walkme could be a potential solution for us. Highly respect Walkme's sales process and customer service. They listen to what you need; they don't push Walkme on you when it doesn't seem like a good fit. Very professional company, highly impressed.

Cons: None at the moment. I am a little worried about the setup process, but Walkme said they would be with us the entire way!

Expensive but useful

Sep 14, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to give in app help to users without having to involve developers to do it. Helps with change management in our ui.

Cons: Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI.

WalkMe - Performs as advertised

Nov 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Excellent for creating educational walkthroughs for web based software. The interface is simple and easy to use. Most of the features work well and do not degrade the performance of the webpage for the end user.

Cons: Functionality a little iffy at times. Apps are not capable of performing basic logical operations and are mostly locked into a linear progression with little to no handling for users who may deviate from the specified path.

Capterra loader

Great product, but hard to use with a multi instance saas company and can only use Firefox.

May 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great product that integrates with a webage to provide seamless training, pretty simple to use. Great concept that uses the actual love system.

Cons: Firefox is not a widely used browser anymore, and most of our clients do not have it so could not purchase it. Also, we have several instances of our product, and wanted to price out per instance making it really expensive.

Vendor Response

by WalkMe on September 04, 2018

Thank you for your thoughtful feedback on your WalkMe experience, Steven. We¿re glad to hear that our Digital Adoption Platform has helped train your clients and assist them with navigating around your webpage. I¿m sure you¿re aware by now, but we released a browser-agnostic WalkMe Editor that no longer restricts you to Firefox to build content, and there should never be a browser limitation for users to view content. If you need any additional information on this, we¿d be happy to provide it! Thanks again for your comments, Steven.

Good Page

Mar 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have had a big adaptation with this page and my employees, they have acquired it in a good way and they are recommending each one to their underemployed. Very good everything.

Vendor Response

by WalkMe on September 04, 2018

Thank you for taking the time to write this review, Jose. We¿re really happy to hear that your employees have found our platform to be so useful, and are taking the initiative to recommend to other employees.

WalkMe Review

Oct 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy and quick it is to use the software from a user end, or a creator end.

Cons: Nothing I really dislike about this software.

Overall: Love this software! It's pretty simple to create walk-thrus for your target audience, along with it being even easier for your target audience to download and use! Great customer support, has helped me every bit of the way, and definitely worth every cent with all of the functionality you get!

Recommendations to other buyers: None

Great! Sets people up to succeed!

May 04, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simple. Easy to use. Really great customer service associates readily available to assist with questions.

Cons: It can be a bit complicated and confusing trying to create walk-throughs for processes that have lots and lots of steps.

Vendor Response

by WalkMe on September 04, 2018

Pleasure to meet you, and thank you for sharing your feedback on WalkMe, Pascale. We¿re glad to hear that WalkMe is setting your people up to succeed. We hope that our recent (and continued) UX enhancements continue to improve the build process. Also, we hope our customer resources, like University, Community and Playbooks, provide you with everything you need to maximize the use of our Digital Adoption Platform. If you¿d like to learn me more about these resources, please email the WalkMe Community at community@walkme.com. Thanks again, Pascale!

Fantastic Tool

May 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is Fairly Easy to create a basic how to videos for our software. I like the look of the final product and how professional it looks.

Cons: Sometimes it doesn't record all the clicks. Could be me but it has happens more than once. Then I have to start all over again.

Vendor Response

by WalkMe on September 04, 2018

Thank you for your feedback on your WalkMe experience! We¿re so glad to hear that you¿ve found our Digital Adoption Platform to be so helpful and easy to use. The recording error that you¿ve experienced with WalkMe isn¿t common, so if the issue persists please contact your CSM, our Support Team, or reach out to our Customer Community, and we will try to find a solution! Thanks again for your feedback and support.

Our tool for product intros - requires a lot of time to set up!

Nov 14, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Has very good customization capabilities. Provides a good UX to build and design your walkthroughs and announcements.

Cons: Their editor only works on firefox and they have been promising one for chrome for ages - yet to deliver.

WalkMe has been an exceptional tool that's added tremendous value for our training department.

Aug 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use when creating WalkMe tutorials is what I love about the software. Learning how to create highly engaging tutorials is a lot simpler than I thought.

Cons: The issues I encountered with Flash and different Internet operating systems were somewhat of a pain initially.

Overall: Engaging tutorials for our users.

Great product and customer onboarding is unreal

Oct 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and deploy

Overall: the product is great and really helps your user navigate your site, we deployed it for a customer portal to ensure that users could easily collaborate with our support team easily. They deploy really well and the customer engagement team is very helpful.

Recommendations to other buyers: use the university to be able to keep upto date

WalkMe review

Oct 05, 2016
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: It took a long time to get up and running with our walkme, partially because our business process is complicated. Just launched it and we are waiting to see how well it is adopted.

Nov 09, 2018
5/5
Overall

Apr 13, 2018
4/5
Overall

Mar 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money