Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • WalkMe
  • www.walkme.com

About WalkMe

WalkMe provides a cloud-based Enterprise Class Guidance and Engagement Platform for businesses to guide and engage users through any online experience. The WalkMe context-intelligent algorithm ensures that the right people receive the right guidance at the right time. Comprehensive step-by-step guidance is overlaid onto the screen so that users dont need to call Customer Support or leave the site to watch video tutorials, or read tedious manuals or FAQ pages.


WalkMe Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

WalkMe Reviews Recently Reviewed!

Our tool for product intros - requires a lot of time to set up!

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Has very good customization capabilities. Provides a good UX to build and design your walkthroughs and announcements.

Cons: Their editor only works on firefox and they have been promising one for chrome for ages - yet to deliver.

WalkMe - Performs as advertised

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Excellent for creating educational walkthroughs for web based software. The interface is simple and easy to use. Most of the features work well and do not degrade the performance of the webpage for the end user.

Cons: Functionality a little iffy at times. Apps are not capable of performing basic logical operations and are mostly locked into a linear progression with little to no handling for users who may deviate from the specified path.

Expensive but useful

Sep 14, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to give in app help to users without having to involve developers to do it. Helps with change management in our ui.

Cons: Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI.

WalkMe Review

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: WalkMe has a great resource management dashboard . Easy-to-use dashboard.
I can create customized walk-throughs for our customers to utilize to learn different tasks within the software.

Overall WalkMe is just a fun and easy product to use.
Connecting with my customers resources feels very rewarding, and is a HUGH Benefit for us.

It keeps us connected to our customers and meeting there needs.

Cons: Getting implemented was a bit tricky for us. It took longer than expected probably because our business and our process in general are a bit more difficult for others to grasp. You do need to have patience because you do need to build everything from scratch but once you are up and running that is when the fun begins. At least that was the case for us.

Overall: WalkMe is a pretty simple and creative tool to use to target your audience. It has benefited us in making it much easier to target our audience to download and use our services!

We have received great customer support, which has helped us every bit of the way.

WalkMe is definitely worth every cent with all of the feature reach functionality you receive!

WalkMe has been an exceptional tool that's added tremendous value for our training department.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use when creating WalkMe tutorials is what I love about the software. Learning how to create highly engaging tutorials is a lot simpler than I thought.

Cons: The issues I encountered with Flash and different Internet operating systems were somewhat of a pain initially.

Overall: Engaging tutorials for our users.

Impressive Software

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We'd been looking for something like this for a long time, but never found it. And then Walkme came along. I have never seen my boss so excited about a software tool before. We've had a few phone calls with Walkme and plan to sign up! This review is mostly about the sales process, something that I think is important to note. I reached out to Walkme and they called me back. It was a pleasant conversation, they listened, there was no pressure. We set up a call to discuss if Walkme could be a potential solution for us. Highly respect Walkme's sales process and customer service. They listen to what you need; they don't push Walkme on you when it doesn't seem like a good fit. Very professional company, highly impressed.

Cons: None at the moment. I am a little worried about the setup process, but Walkme said they would be with us the entire way!

Walkme Review

Dec 06, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to install and great for new beginners

Cons: Lots of set up required on the back end and if you move fields around, won't capture those changes

Overall: Walkme has been a great tool for us as a company especially in regions where we do not have an administrator to answer questions. It's a great tool for new users in understanding not only Salesforce but company customization in salesforce.

Recommendations to other buyers: Would definitely recommend!

WalkMe Review

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy and quick it is to use the software from a user end, or a creator end.

Cons: Nothing I really dislike about this software.

Overall: Love this software! It's pretty simple to create walk-thrus for your target audience, along with it being even easier for your target audience to download and use! Great customer support, has helped me every bit of the way, and definitely worth every cent with all of the functionality you get!

Recommendations to other buyers: None

WalkMe review

Oct 05, 2016
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: It took a long time to get up and running with our walkme, partially because our business process is complicated. Just launched it and we are waiting to see how well it is adopted.

The premier walk-through software

Aug 29, 2016
4/5
Overall
3 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: WalkMe offers a great resource management dashboard (i.e a "Help" button for your website). We can put all of our available resources in an easy-to-use dashboard. Even better, I can and have created customized walk-throughs for our customers to utilize to learn different tasks within the software. Overall WalkMe is just fun, which is not something that is easy to do. Connecting customers with resources feels very rewarding for both parties involved.

Cons: Building a walk-through is NOT easy. Though, their professional services team helps out a bunch with that. You can only launch their editor using Firefox though, and I religiously use Chrome. I keep Firefox installed just to use Walkme. Starting off can also be daunting as you have to build everything from scratch to begin with. When I first started using WalkMe, I had to peruse their knowledge center and ask my supervisor for help with nearly everything. Now, I am pretty self-sufficient and would utilize my contact over at WalkMe If I need further help.

Recommendations to other buyers: What features are out there? Really think through that quesiton. I'm sure there are others out there in this space, but WalkMe really takes the cake as far as I'm concerned.

Indispensible, and extremely powerful

Jun 10, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Very good support, impressive flexibility in its utilization.

Cons: Not much :-) We love it, and our users love it. I have really nothing that I don't like about it. It is simply very effective.

Recommendations to other buyers: With everything there is a bit of a learning curve, but once you "get it" the possibilities in terms of either instruction, walkthroughs, or marketing are pretty extensive and powerful. Plus, the support team listens and thinks along and helps make things happen. Awesome product. We would be at a loss without it.

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money