# WalkMe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WalkMe the right Training solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131194/WalkMe/reviews --- WalkMe 4.4 (63) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WalkMe Ease of use 3.8 Customer Service 4.5 ## Pros and Cons in Reviews BS Brion S Lead Product and Design ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “so I am pretty much zoned out now, however Walkme is alright because it does answer people, it just copies information from our help articles and provides it to customers (so I don't have to), also I am relieved it did not break today.“ March 3, 2026 CL Carlo L Health Information Systems EducatorHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “Building things in Walkme sometimes became too technical, not super easy, and required an amount of precision.“ May 16, 2025 AK Arpit K ManagerComputer Software, 10,001+ employeesUsed the software for: More than 2 years. “Another thing I like about walkme is that it allows end users to create content and not always rely on the technical teams to help with content creation.“ September 7, 2022 Fazl A Implementation & Support SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “the only con is that we cannot host any resources like videos and documents, we can only add their private links.“ February 9, 2021 Yaniv V Director, QA & ProcessesComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “It lets you build complete workflows that take users "hand in hand" until they complete a desired flow, in addition to building "one-time" helpful popups“ July 27, 2021 John-Paul S VP Customer SuccessComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “The idea of WalkMe and their promised delivery over a multi-platformed environment was exciting. “ October 25, 2021 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steven M. Director of Learning and Development Hospital & Health Care Used the software for: Less than 6 months ### "Great product, but hard to use with a multi instance saas company and can only use Firefox. " May 10, 2018 5.0 Pros Great product that integrates with a webage to provide seamless training, pretty simple to use. Great concept that uses the actual love system. Cons Firefox is not a widely used browser anymore, and most of our clients do not have it so could not purchase it. Also, we have several instances of our product, and wanted to price out per instance making it really expensive. Review Source Response from WalkMe September 4, 2018 Thank you for your thoughtful feedback on your WalkMe experience, Steven. We¿re glad to hear that our Digital Adoption Platform has helped train your clients and assist them with navigating around your webpage. I¿m sure you¿re aware by now, but we released a browser-agnostic WalkMe Editor that no longer restricts you to Firefox to build content, and there should never be a browser limitation for users to view content. If you need any additional information on this, we¿d be happy to provide it! Thanks again for your comments, Steven. VR Verified Reviewer Program Manager - Business Apps Computer Software Used the software for: 1-2 years ### "Top tool for creating interactive user onboarding" February 18, 2019 5.0 It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe. Pros With new Smart Walk-Thrus it is easier than ever to create a desired flow. I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too). Cons Some things are harder to do but improving, like it was to manage existing content but then the folders were introduced to make it easier. So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better. Very pricey... there should be some lighter, start-up packages. Review Source VR Verified Reviewer Director, QA & Processes Computer Software Used the software for: 2+ years ### "Onboarding app that needs to improve" July 27, 2021 3.0 The potential is there, but it has many room for improvement for it to be "self served" Pros It lets you build complete workflows that take users "hand in hand" until they complete a desired flow, in addition to building "one-time" helpful popups Cons It has many bugs. Maybe it works well for simple websites, but we have a problem with almost every implementation of a new onboarding workflow we want to run on our platform, which then requires the help of their support/tech team. Review Source VR Verified Reviewer Customer Care Specialist UK Internet Used the software for: 6-12 months ### "Very good software" November 3, 2018 5.0 Pros How innovative and smart it is, it makes our relationship with our customers so much easier and fluid, so many great tools and functionalities, it has very to no little limitations on what you can do Cons A bit more difficult to learn than expected, but that's all really, never encountered any actual issues or inconveniences Review Source Response from WalkMe November 7, 2018 Thank you for your thoughtful feedback on your WalkMe experience! It¿s great to hear that you think so highly of our Digital Adoption Platform and that we've been able to improve your relationship with your customers. WalkMe is a a very powerful tool and we¿ve designed our Center of Excellence -- like University, Community and Playbooks -- to provide you with several resources and templates to maximize the use of our platform. Please don¿t hesitate to reach out to learn more about some of our new capabilities, and we look forward to continuing our conversations on the Customer Community. Thanks again! VR Verified Reviewer Technical Training Specialist II Oil & Energy Used the software for: I used a free trial ### "Just in time performance support" November 2, 2018 5.0 The customer support and sales staff at WalkMe are great at helping unlock the potential benefits. We are currently considering a pilot program that I'm hopeful will take off and lead to enterprise-wide use. Pros There are two things that I loved about WalkMe. 1. The overall premise of improving the user experience and guiding them at the time of need. 2. How easy it is for a non-technical person to author any type of WalkMe function. Cons It's definitely better for form-based applications than more complicated non-linear applications. Some of the applications we wanted to use this on were too complex (at least for beginner authors) to have a meaningful impact on the end users. Review Source Response from WalkMe November 6, 2018 Thank you for taking the time to write this review! It¿s great to hear that you got to experience the potential of our Digital Adoption Platform during your free trial. We're also really proud to hear that you think so highly of our all-star Support and Customer Success team. WalkMe is a a very powerful tool and we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform. We're excited about the possibility of working with your organization in the near future to tackle your digital adoption challenges. Below we'll leave you with a recent article that showcases how Roche uses WalkMe on 50+ platforms across their workforce of 90,000+ employees to solve several issues (https://www.constellationr.com/node/15785/vote/application/view/511). Please don¿t hesitate to reach out to community@walkme.com with any other questions/concerns. Thanks again! VR Verified Reviewer Implementation & Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Digital Adoption with Walkme" February 9, 2021 5.0 Pros It is really easy to create launchers, tips, validation, and walk-thru to provide assistance to the users and assign tasks to newly hired employees to train them about the system and track their training record via reporting. We can also segregate different materials for different clients and we can also create segments for faster rule application on any item. Cons the only con is that we cannot host any resources like videos and documents, we can only add their private links. Review Source VR Verified Reviewer Group Product Manager Used the software for: 6-12 months ### "Ironically, it's incredibly hard to use their product" July 12, 2018 2.0 Pros This can be very powerful software if set up properly. We were able to do advanced tutorials, though it took professional services to set it up for us. We found it the most powerful in the market from a feature standpoint. Cons hard to use. WalkMe is a software that makes it easy to show visitors how to use any product. Unfortunately their product is prohibitively hard to use. They have set up a "walkme university" and require 10 hours of training and watching videos just to get started. They typically give you a CSM for 3 months to help you onboard and throw in free professional services because most things are too hard to figure out. Review Source Response from WalkMe August 23, 2018 Pleasure to meet you, and thank you for sharing your feedback on WalkMe. I'm glad to hear that WalkMe is helping your organization with feature adoption, but disappointed to hear that you're experiencing difficulties using the platform. As this experience is atypical for our customers, I'd love to better understand some of the issues if you'd be open to a discussion. In regards to our Customer Support, the team is available 24/7 and is typically able to solve or escalate most issues fairly quickly. Please email us at community@walkme.com so we can learn more. Looking forward to discussing with you. VR Verified Reviewer Instructional Designer II Real Estate Used the software for: Less than 6 months ### "Great for Product Walk-throughs, Mistaken as Instructional Tool" October 17, 2018 5.0 Pros Great amount of customization, triggers and flows are intuitive and applicable to most all use cases, easy to use and train others on. Cons It's often mistaken and mislabeled as an "instructional" tool. Mobile is an added cost. Review Source Response from WalkMe October 18, 2018 Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that WalkMe is helping your team fulfill your training needs and more. It's also great to hear that you've found WalkMe to be easy to use and highly customizable. WalkMe is an end-to-end solution for digital adoption and many trainers & instructional designers use our platform instead of creating documentation, simulations, or videos, which is why we can be labeled as an instructional tool. If you have additional feedback, or if you would like to discuss further, please reach out to community@walkme.com. Thanks again for this review! VR Verified Reviewer Patient Services Coordinator Medical Practice Used the software for: 2+ years ### "Customer Tutorials" October 8, 2018 5.0 Pros I have only ever used WalkMe for customer tutorials so I don't really have anything to base this off of. I personally liked WalkMe and I think our customers did too when learning and training on our new software platforms. Cons Sometimes I had issues getting the videos to playback but I was able to fix it with a software reboot. Review Source Response from WalkMe October 10, 2018 Thank you for taking the time to write this review! it¿s great to know that your WalkMe experience has been a positive one. We¿re also really happy to hear that you and your customers found our Digital Adoption Platform to be useful for learning your software. Please don't hesitate to contact community@walkme.com with any questions or concerns. VR Verified Reviewer Lead Desk Technician Automotive Used the software for: 1-2 years ### "Easy to use, but sometimes difficult to setup" January 17, 2019 4.0 Pros I love how easy this software is to use for my end users. It's easy to click and follow and train them to complete tasks without needing to physically contact our support department. Cons I dislike how picky and problematic it can be to setup. Depending on your web page's set up, it can be simple point and click to build, or require you to learn jquery to build every single step. Review Source SM Sandrine M. Administration des ventes Retail Used the software for: 1-2 years ### "WalkMe un programme de formation interne" March 17, 2023 5.0 Le produit a été très riche en fonctionnalités et il faut dire qu’ils font un excellent leur travail. » Pros L'implémentation a été excellente et nous avons pu améliorer de manière significative l'expérience utilisateur Cons l’outil a des fonctionnalités beaucoup moins accessibles à l’utilisateur lambda disposant de connaissances techniques limitées. Switched from [UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) c'est une alternative à WalkMe plus simple et plus conviviales pour le personnel Review Source HB Harrison B. Customer Success Computer Software Used the software for: 1-2 years ### "The premier walk-through software" August 29, 2016 4.0 Pros WalkMe offers a great resource management dashboard (i.e a "Help" button for your website). We can put all of our available resources in an easy-to-use dashboard. Even better, I can and have created customized walk-throughs for our customers to utilize to learn different tasks within the software. Overall WalkMe is just fun, which is not something that is easy to do. Connecting customers with resources feels very rewarding for both parties involved. Cons Building a walk-through is NOT easy. Though, their professional services team helps out a bunch with that. You can only launch their editor using Firefox though, and I religiously use Chrome. I keep Firefox installed just to use Walkme. Starting off can also be daunting as you have to build everything from scratch to begin with. When I first started using WalkMe, I had to peruse their knowledge center and ask my supervisor for help with nearly everything. Now, I am pretty self-sufficient and would utilize my contact over at WalkMe If I need further help. Review Source BG Brittany G. Senior Product Manager Computer Software Used the software for: Less than 6 months ### "Not the most intuitive application" October 15, 2021 4.0 Pros I really like that WalkMe supported the adoption and initially felt easy to implement on the web and mobile devices. Years ago, it was one of the first applications in the market that companies could utilize to increase adoption, support, and growth. I think it's a decent application, just not the best. Cons WalkMe was fairly easy to set up on desktop devices, but it was difficult to implement from a mobile-first or responsive standpoint (similar to difficulty with Pendo on mobile). I hope that the features and ease of use have significantly changed to reduce the time to market. Review Source Rachel M. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Lots of flexibility." February 22, 2019 5.0 Takes a little time to learn, but very effective. Pros There are endless ways in which you can get users engaged with your platform. Cons The reporting. There's a lot you can learn from it, but I'd like to see some more detail about how long people spent. Review Source DC Daniel C. Sales Development Representative Used the software for: ### "Great way to onboard and build retention" June 1, 2018 5.0 Pros WalkMe is such a cool tool to take your customers down the path to success. It is so simple to build paths, and the team is extremely helpful! Cons The only thing is that because there are so many options, it sometimes takes time to learn all the bells and whistles. Really keep focus on onboarding and continuing support. Review Source Response from WalkMe August 23, 2018 Thank you for your thoughtful feedback on your WalkMe experience! It¿s great to hear that our platform has helped onboard your users and improve retention. WalkMe is a a very powerful tool and we¿ve designed our customer resources, like University, Community and Playbooks, to provide you with a plethora of resources and templates to maximize the use of our Digital Adoption Platform. We are glad that our team has been helpful, and we are grateful for your partnership! LR Landrum R. CEO Commercial Real Estate Used the software for: 6-12 months ### "Stop Repeating yourself" July 2, 2019 5.0 Pros Prior to implementing WalkMe my customers would ask questions then my support staff would answer them on a case by case basis. Now however, if a customer needs assistance with a particular task we create a live walk-through for them so that our library of walk-throughs is being built around customer service. Cons I would recommend any user attempting to write engaging walk-throughs for the web to have a basic understanding of css and Jquery selectors. Review Source AD Ashley D. CRM Administrator Events Services Used the software for: Less than 6 months ### "WalkMe Review" October 24, 2016 5.0 Love this software! It's pretty simple to create walk-thrus for your target audience, along with it being even easier for your target audience to download and use! Great customer support, has helped me every bit of the way, and definitely worth every cent with all of the functionality you get! Pros How easy and quick it is to use the software from a user end, or a creator end. Cons Nothing I really dislike about this software. Review Source DL Darrus L. Program Manager eLearning and Modern Workplace Medical Practice Used the software for: Less than 6 months ### "WalkMe - Performs as advertised" November 9, 2017 4.0 Pros Excellent for creating educational walkthroughs for web based software. The interface is simple and easy to use. Most of the features work well and do not degrade the performance of the webpage for the end user. Cons Functionality a little iffy at times. Apps are not capable of performing basic logical operations and are mostly locked into a linear progression with little to no handling for users who may deviate from the specified path. Review Source PS Pascale S. Client Support Specialist Used the software for: 6-12 months ### "Great! Sets people up to succeed!" May 4, 2018 3.0 Pros Simple. Easy to use. Really great customer service associates readily available to assist with questions. Cons It can be a bit complicated and confusing trying to create walk-throughs for processes that have lots and lots of steps. Review Source Response from WalkMe September 4, 2018 Pleasure to meet you, and thank you for sharing your feedback on WalkMe, Pascale. We¿re glad to hear that WalkMe is setting your people up to succeed. We hope that our recent (and continued) UX enhancements continue to improve the build process. Also, we hope our customer resources, like University, Community and Playbooks, provide you with everything you need to maximize the use of our Digital Adoption Platform. If you¿d like to learn me more about these resources, please email the WalkMe Community at community@walkme.com. Thanks again, Pascale! NT Nick T. CEO Used the software for: Less than 6 months ### "Guided User Support When They Need It" December 30, 2018 4.0 Pros WalkMe definitely lives up to its name. The step by step walkthroughs is great support for users when they need it. Producing the content is easy. Cons Complex processes/steps need more expertise. My team has yet to check out all its features, but so far so good. Review Source BS Brion S. Lead Product and Design Manager Computer Software Used the software for: 2+ years ### "I am going to writing a Walkme review because it worked well for me" March 3, 2026 5.0 It helps prevent us from being overwhelmed with the same monotonous questions on a daily basis. It runs 24 hours a day, so we don't need to hire employees in each time zone and it really removes the mundane tasks from our plate. It is very good for a small company such as ourselves. Pros I've been at my desk since 11am so I am pretty much zoned out now, however Walkme is alright because it does answer people, it just copies information from our help articles and provides it to customers (so I don't have to), also I am relieved it did not break today. It is alright. Cons The pricing model is a bit odd as you are billed by resolution and I never really know what my monthly bill will be as it can mess up sometimes and tell customers they qualify for discounts when they don't...this causes me a tremendous amount of headache to correct and I hate how it responds to all customer emails. I would love to be able to control the channel better as it seems somewhat limited. Review Source CL Carlo L. Health Information Systems Educator Hospital & Health Care Used the software for: 2+ years ### "Great supportive tool" May 16, 2025 4.0 We used it to make an existing software experience much better for the end user and it delivered for us. Pros Walkme made our previous EHR system much better. Cons Building things in Walkme sometimes became too technical, not super easy, and required an amount of precision. Review Source JM Justin M. Quality Analyst Consumer Goods Used the software for: 6-12 months ### "WalkMe for Business" April 25, 2021 5.0 WalkMe has cut down on our B2B related support tickets by over 25% since we've started in 2020. We have seen great success in our implementation and look to leverage this software in other areas of our business. We aim to cut down on our in-person training needs and training time by 50% using the tool. Pros WalkMe lives on top of a website or software program. Currently, we utilize WalkMe on our B2B website, where we can reach our dealers and sales reps who are using the site around the globe. We have built Smart Walk-Thru's that allow users to train themselves on how to use the site and learn how to navigate around it to find what they need. Cons WalkMe requires a significant onboarding/learning process. Knowledge of coding is necessary to take full advantage of the software, otherwise you need to lean on their technical team. The team is great, but you have to pay for the support hours and they can go quickly if you have a complicated build. Review Source AM Adrian M. Senior Business Operations Analyst Telecommunications Used the software for: 2+ years ### "Train your users on-screen" August 5, 2021 5.0 It saves one of the things we all need most - time. Give your users the ability to train themselves. Give them the support they need to help them get to where they need to go. Alleviate the stress on your support teams so they can focus on big ticket items. Pros WalkMe has been useful in removing some of the daily questions support teams typically field. Simple questions on how do I access something, how do I get from point A to point B can be answered with on-screen guidance and allow your support team to focus on high priority tickets. Rolling out a new platform also becomes a bit easier and alleviates the pain of having to perform training after training. Cons Not much I didn't like - the only piece that is tricky is creating WalkMe's across different platforms, but it is possible. The other challenge is trying to nail down some of the funnels to be more precise. However, WalkMe support teams do an amazing job in helping. Review Source VR Verified Reviewer Customer Success Manager Computer Software Used the software for: 6-12 months ### "Extremely robust platform for digital adoption" December 20, 2018 5.0 Customer self-onboarding. Benefits: Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers. Pros WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs. Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company. Cons It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though. Review Source Response from WalkMe December 26, 2018 Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that our Digital Adoption Platform has helped scale your customer on-boarding efforts and beyond. It¿s also great to learn that WalkMe has enabled your Customer Success and UX teams to drive the value of your product to your customers. WalkMe is indeed a very robust platform, and for this matter we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform and make it easy for our customers to customize content. We'll also continue to simplify our product in 2019. If you¿d like to learn me more about our Center of Excellence, or if you have any questions, please email us at community@walkme.com. Thanks again! Talk to a Capterra advisor for free and get results within 15 minutes.