--- title: "WalkMe Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WalkMe Software - reviews, pricing plans, popular comparisons to other Digital Adoption Platform products and more." source_url: "https://www.capterra.com/p/131194/WalkMe/" page_type: "product" language: "en" --- # WalkMe Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WalkMe ## What is WalkMe? WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to adopt and to adapt swiftly to any enterprise software and utilize the full potential of their digital assets. WalkMe software is used by more than 2,000 companies globally, including over 30 percent of Fortune 500 companies. ## What is WalkMe used for? [Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/)[Onboarding](https://www.capterra.com/onboarding-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Overall rating Based on 63 user reviews Reviews sentiment Positive 87% Neutral 10% Negative 3% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## WalkMe alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (2,242)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (6,089)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (153)](https://www.capterra.com/p/142300/Adobe-Experience-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131194/WalkMe/alternatives/) ## FAQs about WalkMe Overview ### Which roles and teams benefit most from WalkMe? WalkMe benefits customer success, support, and training teams that need to guide users through software, reduce onboarding friction, and improve self-service adoption. IT administrators, CRM specialists, and automation managers use it to streamline system changes, while executives and product leaders rely on it to drive adoption, efficiency, and digital transformation outcomes. Answer based on 62 reviews Overview ### What company size and industries is WalkMe built for? WalkMe is built for large enterprises, public sector organizations, and businesses in digital transformation, while reviewer data shows strongest adoption among small businesses at 60%. It is used most in Computer Software at 33%, followed by Events Services and Information Technology and Services, each at 8%, with 29% enterprise users. Answer based on 63 reviews Features and Usability ### What are the key features of WalkMe? WalkMe includes core digital adoption features like Smart Walk-Thrus, contextual guidance, tooltips, and onboarding workflows for step-by-step in-app training. Differentiating capabilities include audience targeting, event-triggered actions, content creation, and reporting/analytics. Reviewers also frequently mention its help menu, mobile support, and integrations for customer self-service and support deflection. Answer based on 39 reviews Overview ### How well does WalkMe improve user engagement? WalkMe improves user engagement with in-app walkthroughs, messages, surveys, and feature prompts that guide users at the right moment. Many teams use it for onboarding, change management, and support deflection, though fast-changing products and complex non-linear apps can make content upkeep harder for administrators. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does WalkMe integrate with? WalkMe integrates with over 70 third-party tools and platforms, including Salesforce Sales Cloud, Amazon S3, Azure Blob Storage, Docusign, GitHub, Google Analytics 360, Google Drive, Jira, Okta, and SAP products such as SAP Ariba and SAP Analytics Cloud. Answer based on 6 reviews Getting Started and Support ### How easy is it to onboard and train a team on WalkMe? WalkMe offers in-person training, live online sessions, webinars, documentation, and videos. End users usually onboard quickly because step-by-step walkthroughs are easy to follow, and nontechnical authors can handle basic content. Admins and teams building complex flows often need more time, patience, and sometimes professional services or CSS/jQuery knowledge. Answer based on 39 reviews Getting Started and Support ### What customer support options does WalkMe offer, and how do users rate the experience? WalkMe offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, helpful, and proactive, especially during setup. Some note a steep learning curve and reliance on services teams, while a few report slow follow-up and cancellation difficulties. Answer based on 27 reviews Features and Usability ### Is WalkMe easy to set up and use? WalkMe feels easy for end users and many content creators, especially for desktop guides, tutorials, and form-based workflows. Non-technical teams often build useful walkthroughs after onboarding, but setup can take time, mobile implementation can be harder, and complex processes usually need more expertise and patience. Answer based on 13 reviews ## Features AI summary Based on 202 Digital Adoption Platform reviews Capterra data shows that buyers of Digital Adoption Platform software rank the following features as their top priorities: - **Self Service Portal** (**60%** of reviewers rated this feature as critical) - **Contextual Guidance** (**66%**) - **Content Creation** (**55%**) WalkMe supports all three features that reviewers rate most highly: **Self Service Portal**, **Contextual Guidance**, and **Content Creation**. Together, these capabilities help businesses give users on-demand support, deliver in-app guidance at the right moment, and build the instructional content needed to improve software adoption, reduce confusion, and help teams get more value from their tools. Self Service Portal 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Contextual Guidance 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Interprets what a user is doing based on context and helps guide them through the process. Content Creation 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important The ability to create unique content User Onboarding 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Guide new users to understand and become proficient in using a product or service Audience Targeting 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Reporting/Analytics 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data WalkMe 85 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Categorization: Organize assets into folders and subfolders or tag assets based on a custom file hierarchy - Asset Library: Storage, organization, sharing with tagging/metadata - Asynchronous Learning: Supports flexible learning at different times (i.e., learners can access course materials at their own pace) - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Blended Learning: Supports learning paths that combine in-person classes with online/virtual courses - Built-in LMS: LMS functionality built-in for content delivery - Certification & Licensing: Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Content Creation: The ability to create unique content - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Corporate/Business: Software specialized for corporate use - Course Management: Create, organize, and assign courses to users - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Quality Control: Establish guidelines about how much and what kind of data can be stored in the repository - Data Security: Protect sensitive data for digital privacy - Document Management: Store, manage, and track all electronic documents in a centralized location - Employee Handbook: Create and share a new employee handbook with helpful information - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Interactive Content: Allow the audience to interact or engage with the content - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Learning Management: Organize and track educational activities - Learning Paths/Tracks: Designing course materials to be completed in a sequential order for personalized learning purposes - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Learning: Access for students to complete learning materials on mobile platforms - Modeling & Simulation: Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Orientation Workflow Management: Create orientation programs for new employees or students - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-paced Learning: Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge - Single Sign On: Allow users to access multiple services after entering their login credentials once - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Companies: Software designed for companies who offer training programs to clients - Training Management: Track employee/learner's progression through training programs - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - User Onboarding: Guide new users to understand and become proficient in using a product or service - Visitor Tracking: Track visitors and purpose of visits - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (61) 4.3 Based on 61 reviews ## Pricing Value for money 3.9 (50) WalkMe for employees Contact Vendor for Pricing It includes: - in-app guidance - Training - Onboarding - WalkMeX Contextual AI Assistance - Data & Analytics - Action & Experience - Insights - Flow Analytics - Custom Dashboards - Reports - Activity Board - Integration Center - UI Intelligence - WalkMe Content & Guidance - Theming - Editor - WalkMe Menu (for Web, Mobile, Desktop) - Workflow Accelerators - Solutions Gallery - Content Manager - ActionBot - Surveys - Stories - Localization - Branding and White-Labeling - Personalization and Segmentation - Builder Assistant WalkMe for customers Contact us for custom pricing It includes: - WalkMe Content & Guidance - in-app guidance - Training - Stories - Surveys - Theming - Editor - WalkMe Menu (for Web, Mobile, Desktop) - WalkMeX Contextual AI Assistance - Action & Experience - Activity Board - Workflow Accelerators - ActionBot - Onboarding - Custom Dashboards - Branding and White-Labeling - Builder Assistant - Data & Analytics - Flow Analytics - Integration Center - UI Intelligence - Content Manager - Localization - Personalization and Segmentation - Reports - Solutions Gallery - Insights Value for money 3.9 (50) 3.9 Based on 50 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (51) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (51) 4.5 Based on 51 reviews ## User reviews Overall rating 4.4 Based on 63 reviews Filter by rating 5(36) 4(19) 3(6) 2(1) 1(1) Mentioned topic Sorted by most recent BS Brion S. Lead Product and Design Manager Computer Software ### "I am going to writing a Walkme review because it worked well for me" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2026 It helps prevent us from being overwhelmed with the same monotonous questions on a daily basis. It runs 24 hours a day, so we don't need to hire employees in each time zone and it really removes the mundane tasks from our plate. It is very good for a small company such as ourselves. Pros I've been at my desk since 11am so I am pretty much zoned out now, however Walkme is alright because it does answer people, it just copies information from our help articles and provides it to customers (so I don't have to), also I am relieved it did not break today. It is alright. Cons The pricing model is a bit odd as you are billed by resolution and I never really know what my monthly bill will be as it can mess up sometimes and tell customers they qualify for discounts when they don't...this causes me a tremendous amount of headache to correct and I hate how it responds to all customer emails. I would love to be able to control the channel better as it seems somewhat limited. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Carlo L. Health Information Systems Educator Hospital & Health Care ### "Great supportive tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 16, 2025 We used it to make an existing software experience much better for the end user and it delivered for us. Pros Walkme made our previous EHR system much better. Cons Building things in Walkme sometimes became too technical, not super easy, and required an amount of precision. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sandrine M. Administration des ventes Retail ### "WalkMe un programme de formation interne" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 17, 2023 Le produit a été très riche en fonctionnalités et il faut dire qu’ils font un excellent leur travail. » Pros L'implémentation a été excellente et nous avons pu améliorer de manière significative l'expérience utilisateur Cons l’outil a des fonctionnalités beaucoup moins accessibles à l’utilisateur lambda disposant de connaissances techniques limitées. Switched from [UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) c'est une alternative à WalkMe plus simple et plus conviviales pour le personnel Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Moussa Ballah T. legal trainee Law Practice ### "une plate-forme utile quotidiennement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 25, 2023 overall, my expectation is satisfactory but it could be on a whole different level Pros like google, the simplistic but streamlined design Cons I didn't like the mess in the searches, let's be honest, the search results are not accurate.when we look for something on the platform we expect it to enlighten us and not to suggest something else Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Arpit K. Manager Computer Software ### "Guided user experience!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 September 7, 2022 Pros Walkme has multi step guided experience that helps users understand critical user journeys. Another thing I like about walkme is that it allows end users to create content and not always rely on the technical teams to help with content creation. Cons Walkme UI components sometimes are a nuiance while creating or updating records. Setting up content is not easy and the content creation takes a lot of time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User VP Customer Success Computer Software ### "Disappointed Decision Maker" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 25, 2021 Pros The idea of WalkMe and their promised delivery over a multi-platformed environment was exciting. Cons They failed to delivery, the support team has now stopped responding, and it's been extremely difficult to get them to finalize our cancellation request. Alternatives considered [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Reasons for choosing WalkMe React Native integration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Brittany G. Senior Product Manager Computer Software ### "Not the most intuitive application" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 October 15, 2021 Pros I really like that WalkMe supported the adoption and initially felt easy to implement on the web and mobile devices. Years ago, it was one of the first applications in the market that companies could utilize to increase adoption, support, and growth. I think it's a decent application, just not the best. Cons WalkMe was fairly easy to set up on desktop devices, but it was difficult to implement from a mobile-first or responsive standpoint (similar to difficulty with Pendo on mobile). I hope that the features and ease of use have significantly changed to reduce the time to market. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gianlorenzo C. CEO Information Technology and Services ### "Ha cambiato il modo di lavorare con i nostri clienti" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2021 Il software ha portato importanti innovazioni nel rapporto con il cliente e ha portato ad una semplificazione del processo di assistenza, offrendo maggiore efficacia ai nostri clienti ed una nuova esperienza d'uso della nostra applicazione. Pros Software estremamente versatile e in grado di offrire un supporto personalizzato in linea e in tempo reale a fronte di qualsiasi esigenza. Cons Il software richiede un importante lavoro di "setup" Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Adrian M. Senior Business Operations Analyst Telecommunications ### "Train your users on-screen" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2021 It saves one of the things we all need most - time. Give your users the ability to train themselves. Give them the support they need to help them get to where they need to go. Alleviate the stress on your support teams so they can focus on big ticket items. Pros WalkMe has been useful in removing some of the daily questions support teams typically field. Simple questions on how do I access something, how do I get from point A to point B can be answered with on-screen guidance and allow your support team to focus on high priority tickets. Rolling out a new platform also becomes a bit easier and alleviates the pain of having to perform training after training. Cons Not much I didn't like - the only piece that is tricky is creating WalkMe's across different platforms, but it is possible. The other challenge is trying to nail down some of the funnels to be more precise. However, WalkMe support teams do an amazing job in helping. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director, QA & Processes Computer Software ### "Onboarding app that needs to improve" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 27, 2021 The potential is there, but it has many room for improvement for it to be "self served" Pros It lets you build complete workflows that take users "hand in hand" until they complete a desired flow, in addition to building "one-time" helpful popups Cons It has many bugs. Maybe it works well for simple websites, but we have a problem with almost every implementation of a new onboarding workflow we want to run on our platform, which then requires the help of their support/tech team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/131194/WalkMe/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Airtable vs WalkMe](https://www.capterra.com/compare/131194-146652/WalkMe-vs-Airtable)