--- title: "Bloomerang Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bloomerang the right Donation Management solution for you? Explore 1287 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131207/Bloomerang/reviews/" page_type: "reviews" language: "en" --- Bloomerang 4.7 (1287) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Bloomerang Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews AA Al-nor A TeacherEducation Management, 11 - 50 employeesUsed the software for: I used a free trial. “The reporting tools are also very handy for analyzing your data and making smart decisions. Plus, their strong customer support and training resources make sure you get the most out of the software.“ September 10, 2024 KS Kaitlyn S Executive DirectorMuseums and Institutions, 2 - 10 employeesUsed the software for: 6-12 months. “Creating and formatting emails felt restrictive, and tracking engagement wasn’t as robust as expected.“ April 5, 2026 AA Al-nor A TeacherEducation Management, 11 - 50 employeesUsed the software for: I used a free trial. “Its dashboard gives you a clear view of donor engagement and fundraising performance, which makes tracking and improving your efforts straightforward.“ September 10, 2024 SK Susan K Development DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “We had to create our giving form in another software as the form offered through Bloomerang was not ideal and didn't offer a lot of flexibility or visual interest.“ November 22, 2024 Ashley G Director of DevelopmentPerforming Arts, 11 - 50 employeesUsed the software for: 6-12 months. “I love being able to track donor contact and gifts over time, as well as storing files and payment information.“ January 6, 2025 LT Laura T Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Apparently, Bloomerang has a reputation for poor onboarding execution, which I was unaware of until I researched it, I was also unaware of the lack of customer support.“ January 31, 2026 KS Kaitlyn S Executive DirectorMuseums and Institutions, 2 - 10 employeesUsed the software for: 6-12 months. “Bloomerang was easy to use and designed with donor relationships in mind.“ April 5, 2026 AA Al-nor A TeacherEducation Management, 11 - 50 employeesUsed the software for: I used a free trial. “One thing I found less appealing about Bloomerang is that its customization options can be somewhat limited.“ September 10, 2024 ## Showing most helpful reviews Showing 1-25 of 1287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeff M. Director of Mission Advancement Non-Profit Organization Management Used the software for: 2+ years ### "Excellent for Most Non-Profits" November 14, 2019 5.0 At a prior non-profit, I switched them from Raiser's Edge (desktop) to Bloomerang. I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful. In my current role, I set them up with Bloomerang as their first database. I have also recommended it on multiple occasions. Pros Bloomerang is intuitive and easy to use. Creating and reporting with custom field has never been easier and really allows you to customize it to your needs rather than using a standard field for something else. The ability to create embedded forms is a lifesaver. The integrated email capabilities save me from having to purchase another solution like Constant Contact. Plus, these interactions are automatically recorded in the donor/prospects data file. The integrated DonorSearch option is convenient, useful and cost-effective. Cons If my organization ran a ton of events, I'm not sure this would be my optimal solution. Currently, there is only one level of access - so I can't let a Board Member in to look around because any accidental changes they make would be permanent. I know that Bloomerang is working on this though. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Bloomerang Ease of use, integrated forms/email/DonorSearch, custom fields Review Source SW Scott W. Operations manager Non-Profit Organization Management Used the software for: 2+ years ### "Bloomerang review 2024" November 22, 2024 5.0 Bloomerang is overall an excellent product with many good integrated features that allows us to simplify our management of donors and donations. Pros Intuitive and fairly easy to use. Integrated services with emails and email newsletters. Report system very good. Donations directly populated into donor profile, creates new profile for new donations. A time saver. Cons There is no address label feature or a way to directly print an address and name to an envelope. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bloomerang Similar features but with lower costs. Not corporate oriented. Switched from [Panorama](https://www.capterra.com/p/166550/Panorama/) They were state of the art two decades ago. Old and clunky features not updated to modern needs, poor customer service. Review Source Response from Bloomerang December 9, 2024 We appreciate you taking the time to leave a review, Scott! We're happy to hear that you find Bloomerang intuitive and easy to use for your reporting and integrations. Your feedback regarding address labels has been documented and shared with our Product team. Feedback can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. Please don’t hesitate to reach out to success@bloomerang.com with any other questions or concerns! FE Fernette E. Owner Civic & Social Organization Used the software for: Less than 6 months ### "Limited Options and Poor Customer Support" March 22, 2016 1.0 Pros We sought this vendor because of its simple platform and reduced cost. Cons There are so many negative experiences, it's hard to identify what I liked least. 1. Revolving door customer support. Sales was very attentive, but after we purchased, we had difficulty getting ahold of our customer support. At one point she said she only worked 2 days a week, and then she called from a noisy street. Customer support didn't know about integrations with other products or setting the platform for automation, so it took weeks to allow her to put me in contact with engineering. He answered in a helpful email that took 5 minutes. Constant Contact support is much better than this - it doesn't matter to me who I get on the phone if they are knowledgeable and nice. Other platforms definitely have their support personnel better trained to answer questions. 2. Inadequate documentation for support - Videos, no Texts. As is common I think for startup companies, Bloomerang filmed short videos, but neglected proper text documentation. Our donation director would watch videos, then have trouble finding appropriate parts if she had any questions. Good tutorial documentation has text (that can be searched) and also screenshots to help people know what to do. 3. Poor default donation forms - the donation forms were ugly and not what someone would expect for a donation software. We had to go with MailChimp anyway and so there was the added cost. Bloomerang is definitely not a good option for emailing your list (others have mentioned). 4. Poor search of the donation database. If you wanted to select a list by a certain demographic - like donors of a certain amount or from a different state and some other feature and then email them, then Bloomerang couldn't do it. Although they will take some customization of the donor entry, we often found that adding different client details couldn't be searched. What is the point of adding more details if you can't find them later? We had used another platform with better search capabilities. 5. They do not search for duplicates or common typographical errors. As a result, you may be charged for a much higher number of people that are not truly in your database. Other mail lists like Constant Contact search for duplicates and also make corrections in email addresses (like a missed period between gmail and com). Nothing like that in Bloomerang. 6. They do not stand by their product. There is no customer satisfaction guarantee. Although we stated a desire to cancel the product entirely after the first year and asked the rep not to process our direct deposit, she did it anyway. Bloomerang told me that their policy is not to refund any money even though we will not be using their product at all. I was not contesting the 1 year that we already paid into, what I didn't want to do was pay for the future year because we would not use it because it had so many missing needs. Just using an integration with Mail Chimp would serve us better than Bloomerang. The communication piece with Bloomerang is extremely weak. Review Source Response from Bloomerang March 28, 2016 Hello, Software Advice community! I'd like to address you, the reader of this review, directly rather than the author, whose review is largely punitive rather than constructive. Bloomerang absolutely stands by its product, which is why we did not allow this customer to break their signed agreement. We did, however, offer to pay for their third year in full. You can see from the feedback on this site that a vast majority of our customers (whom this reviewer condescends) are satisfied. I'd like to address individually some of the more dubious claims found in this review: "Revolving door customer support." Our support team currently consists of seven, US-based internal staff members. Their schedules are as follows (all times are eastern): Jason: 9am-6pm M-F James: 9am-6pm M-F Diana: 830am-530pm M-F Kristen: 830am-530pm M-F Daniel: 11am-8pm M-F Ron: 9am-3pm (3-5pm in another department) MTRF Susie: 11am-4pm T-F Our last turnover in the department was voluntary and occurred in June of 2014. Furthermore, our phone system routes support calls to a dedicated phone on each of our reps's desk. They do not give our their cell phone numbers to customers and do not take calls after hours. Calling from "a noisy street" would have been impossible. Lastly, our support reps are incredibly knowledgeable, not just in the Bloomerang product but in the nonprofit sector overall. For example, Ron has been working with nonprofits since 1987 when he became Executive Director of the Indiana Basketball Hall of Fame. Kristen holds an MPA in Nonprofit Management from Indiana University. "Inadequate documentation for support - Videos, no Texts." This is simply untrue. Our knowledgebase is filled with text-based documentation, including screenshots and videos. Anyone wishing to see for themselves can visit https://bloomerang.freshdesk.com/support/home and log on with the username: "demo.wayne" and the password "grace123". As for the rest, I invite anyone interested in Bloomerang to learn all that they can about the product's functionality by reaching out to customers who have left constructive reviews here. Transparency is one of our core values, and anyone wishing to discuss this review further - or any of our business practices - can reach out to me or our CEO, Jay Love, anytime day or night. Contact info is readily accessible on our website. -- Steven Shattuck, VP of Marketing VR Verified Reviewer Chief Do Gooder and Results Conjurer Non-Profit Organization Management Used the software for: 2+ years ### "The Best Little Fundraising CRM Money Can Buy" July 15, 2021 5.0 Great control over how I set up and manage the database to meet most fundraising needs. Love the best in class reporting functionality; they are doing stuff no one else is doing in that realm. Pros Easy to implement. Great customer service. Robust reporting features. Great user interface. Best in class features. Just upgraded email marketing features! Cons Not a lot of options for online fundraising campaigns (vs a regular donation page), and online forms are limited. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Bloomerang Best features for the money. Great design and ease of use. Review Source Response from Bloomerang August 10, 2021 Thanks so much! Since Bloomerang's acquisition of Kindful, we have drastically upgraded our online giving tools, as well as added new functionality like peer-to-peer! You can check them out here: https://bloomerang.co/features/online-giving-tools/ VR Verified Reviewer Director of Development Fund-Raising Used the software for: Less than 6 months ### "Great Database for Smaller Organizations" December 16, 2020 5.0 Bloomerang is easy to use for the majority of people, but you do give up some customization options to get that ease of use. I think its a good database for smaller organizations, especially ones that don't have the staff or the time for a database administrator. Pros Bloomerang is very easy to use and very easy to set up, they also have a ton of resources and videos so if you can't figure something out right away, you'll be able to figure it out soon. The interface is very simple with all the options on the left hand side. The dashboard gives a lot of good data and its very, very easy to build either custom reports or use their canned report templates. Imports are also very easy. Household records are only counted as 1 record against your limit, which is nice. Cons The donation pages leave a lot to be desired. There's only a few things you can edit or customize unless you self host and know how to code html, css and java-script. The dashboard on the home page isn't customizable either, though it does give pretty good data by itself, it would be better if it were customizable. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing Bloomerang Bloomerang offers a lite plan for very small orgs under 750 records and with budgets under 100,000 so for a new organization just starting out, this was a perfect option that could grow with us, but not require too much of an investment to start. Review Source Alicia B. Chief Operations and Development Officer Non-Profit Organization Management Used the software for: 1-2 years ### "A great option for any nonprofit! " May 5, 2020 5.0 Bloomerang is a pleasure to work with! Their customer services is topnotch. Pros Bloomerang is an excellent donor management tool for our team. After careful research of many options, Bloomerang stood out for its ease of use, library of video tutorials, and functionality. It was easy to set up and has been integral in growing our development pipelines. Cons Every once in a while we run into a feature we wish was available. Our team is able to quickly open a ticket with the technology team at Bloomerang and many times the feature can be added! Alternatives considered [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing Bloomerang Bloomerang was easier to use and we really liked to video tutorials available. Review Source Response from Bloomerang May 29, 2020 Thanks, Alicia! Keep those product/feature requests coming; we love it! Lisa J. Development Director Fund-Raising Used the software for: 2+ years ### "Great donor management system" July 7, 2020 5.0 Great experience since deployment. Important to have a skilled conversion specialist when you convert. Great customer service. Pros It’s ease of use, focus on retention and stewardship, online chat feature and continuous learning through Bloomerang Academy. Cons I wish it could globally change/edit and the write off feature worked better. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing Bloomerang Stability of the research behind the platform and overall cost. Review Source Ann S. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Important of Data collection" March 10, 2021 4.0 The great thing about Bloomerang is that you can look at the profile page and see what interactions you have with a person/organization on one page. Pros It is very important that we capture data on our customers/users/donors/supporters and Bloomerang allows us to do that. Cons Inability to modify the survey templates provided Inability to make changes to our own templates we have created. Not getting newer/different email templates on a regular basis (annual) Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) Wasn't allowing us to capture as much information Review Source Joe R. Executive Director Recreational Facilities and Services Used the software for: 1-2 years ### "Great to grow your fundraising and stay on top of donor thank yous." November 11, 2020 5.0 Pros I love the look of the software - the dashboard, the profiles of the constituents. I like the lifetime giving chart and the level of giving - hot or cold. I love the reminder to call first-time donors. Cons The learning curve for reporting and getting the information that you need out. Switched from [CampBrain](https://www.capterra.com/p/79173/CampBrain/) For donations and tracking Bloomerang was far superior in its ability to help with campaigns, emails and much better interface for the donor tracking. Review Source VR Verified Reviewer Gift Processing, Scholarship, and Advancement Data Manager Higher Education Used the software for: 6-12 months ### "Excellent CRM" August 11, 2020 5.0 Our previous system was outdated. Bloomerang helped to step up our fundraising game in many areas. Pros Ease of use, easy to train, helpful customer service, visually appealing, custom reports Cons Limited capabilities on tribute gifts, hard to search constituents outside of name without building a custom report Reason for choosing Bloomerang Price, recommendations, ease of use Review Source MM Marjorie M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great Value... Always Evolving" June 3, 2021 5.0 Overall this is my favorite donor and volunteer management software for a small to midsize nonprofit. The pricing is scalable and it really does a great job of integrating everything you know about a donor into one place. Pros I love how easy it is to use and understand Bloomerang out of the box. The customer service and training offered are first rate. Additionally, I love that wealth screening and NCOA scans are part of the package and not something I have to purchase and integrate separately. Cons There's very little I dislike. I want to be able to create custom titles and suffixes for people, but there's very little in Bloomerang that I can't do that I want to do. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Bloomerang I had used this before and knew it had what I wanted, pricing was competitive and lead times to get it done were reasonable. Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) I could not figure out how to do anything in our old database, reports were impossible, our data was a disaster. I had to spend a lot of money on consultants to fix our "free" Salesforce database. Compared to those costs, Bloomerang is cheap! Review Source Response from Bloomerang June 8, 2021 WOW Marjorie, thanks so much for your kind review. We were thrilled when the nightly NCOA was went live. Such an added benefit to our customers. GM Gina M. Executive Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Could not be more pleased with Bloomerang CRM!" July 11, 2021 5.0 We had previously used a CRM that we were very displeased with and our database was a mess in our previous software. Bloomerang helped clean that up so that we could have a clean transition to Bloomerang. So appreciated! Pros From start to finish, Bloomerang makes it a priority that the customer is working with a real, live person. Not only is their staff informed and reputable, they are personally invested in their work at Bloomerang and the organizations that utilize the CRM. Cons This software has been efficient and useful across all categories! Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bloomerang Bloomerang is more nonprofit-focused and not as "sales-y" and big corporation feeling. These are features important to us. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) eTapestry was clanky, hard to use, and the interface was very confusing and overwhelming. Review Source EG Erin G. Assistant Director of Giving Education Management Used the software for: 1-2 years ### "Bloomerang is awesome" September 20, 2021 5.0 I use Bloomerang DAILY. It is essential for almost every aspect of my job and it is Pros It is intuitive when first using it, and it can be more sophisticated as you learn the software. Cons I would love to be able to edit emails for mobile use without changing the computer layout. There are times I design an email where the pictures make sense on a laptop or desktop, but don't for mobile. I know I can leave pictures out of mobile, but I'd love to tweak layout for each. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) My boss has used Bloomerang in every other organization she has worked for and loved it. She pushed hard to switch. Review Source Response from Bloomerang September 24, 2021 Wow, thanks Erin! Thrilled to hear Bloomerang is essential to every part of your job, love it! SK Sarah K. Marketing Manager Individual & Family Services Used the software for: 1-2 years ### "Bloomerang - great sofware option for small to mid-sized non-profits." October 12, 2021 4.0 Great! A huge improvement over our old database. Pros Easy of use, ability to add custom fields, and the depth of the reporting. Bloomerang training videos and the chat have also been great at helping us to customize the database to our specific organizational needs. Cloud-based access, ability to access through app, and the multiple integrations available for event management and donation processing are also great. Cons Would like to see more training videos on the reporting feature as it takes some trail and error to create more complicated reports. Would love to see bigger text boxes for the custom fields - hard to see all the information on screen at one time. Would also love to see more options for duplicate matching - currently it mostly flags duplicates based on email addresses, which doesn't catch everything. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing Bloomerang Value - Bloomerang gave us most of the features we needed for a price that fit in our budget. Review Source CK Chad K. Development Director Fund-Raising Used the software for: 2+ years ### "Simple and Intuitive" October 19, 2021 5.0 Overall, I am very satisfied with the conversion to Bloomerang and am thankful for a product that has helped me and my team be more productive. Pros We switched to Bloomerang about 3 years ago and have not regretted this change. Bloomerang is very simple and easy to learn and use. Cons Would be nice if we could have the opportunity to customize the home page more with the use of widgets. Alternatives considered [iDonate](https://www.capterra.com/p/143347/iDonate/) Reason for choosing Bloomerang Bloomerang was a little more affordable and liked that it was located down in Indianapolis (only 2 hrs from our location). My team had the opportunity to travel down to the Indy office and meet some of the staff and the \[SENSITIVE CONTENT\] and were very impressed with the people behind the product. Review Source JA Jason A. Director of Development Education Management Used the software for: 2+ years ### "Great Integrations - Useful Tools - Decent Price" November 10, 2021 5.0 Very positive. We've increased our fundraising revenue significantly in the time we've had Bloomerang. It does everything we need, but at an affordable price. Bloomerang staff are great, and the ongoing webinars and classes are helpful. Pros Bloomerang was the first donor management system we invested in, and a major step up from Excel spreadsheets. I love how easily it integrates other products. We use DonorSearch and Windfall and can easily consult data from those services on Bloomerang. The product has a ton of tools, and we've only scratched the surface on things like email and letter templates. Cons It's designed primarily for donations. We use it a bit for grants management, but it's not as useful in this regard. One time I used the email tool and sent an individual campaign to grant program officers, who were not the intended audience. This is likely a user error, but worth considering. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Funraise](https://www.capterra.com/p/154623/Funraise/) Reason for choosing Bloomerang It had better pricing than Raiser's Edge. It had more tools and functionality than funraise. Review Source JG Jim G. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Bloomerang review" February 8, 2022 5.0 Easy to use and generate meaningful results. Easy to see progress and where we stand. Pros Really love the UI. The timeline is clear and intuitive. Donor summary is also very well laid out. It would be good if it could be configured by the user. The same comment applies to the organization dashboard, user configurability is needed. Very much appreciate the donor stewarding suggestions on the dashboard. Report generation is about the most intuitive I've seen and allows you to download into Excel with two clicks. Also the forms make out website a real resources for staff, volunteers, and donors. Also, once you get the hang of it importing is really easy too. Cons Not a good software for tracking volunteer activities. Apart from logging hours, the tracking, scheduling are really awkward work-arounds. Really want to configure the organization dashboard as well. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Bloomerang It was intuitive. At the time we purchased it, it was a really good price so the value was great. Review Source ES Erika S. Director of Marketing & Communications Museums and Institutions Used the software for: 1-2 years ### "Bloomerang is Wonderful" June 24, 2022 5.0 My overall experience with Bloomerang has been wonderful. The functionality has been smooth, a time saver, and a wiz as helping my team and I interact with donors. I was thrilled that the software is so easy to use that I did not have to invest a bunch of time into teaching our new head of development when they were hired--they easily figured everything out on their own with very minimal coaching. Not only that, when a problem was encountered, the support staff has been some of the best support staff I have called--they have fixed our issues every time. Pros The features that have been most impactful to our small organization has been the seamless functionality of the Bloomerang Software. Drop down menus and easy to navigate dashboard has made the donor interactions easy and shorter on time than other software we have used. Cons Of the great things I have encountered using this software, one downside has been the amount of customization included in giving forms. I have mild experience with CSS and coding--so I don't feel confident creating my own, but it would be nice to at least manage the font or bolding of event sponsorships so they stand out. As they are now, every level of sponsorship for my event is a paragraph of text with the amount smushed into the description of that they get at that sponsorship level. Alternatives considered [Handbid](https://www.capterra.com/p/134456/Handbid/)[OneCause](https://www.capterra.com/p/145329/Fundraising-Software/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing Bloomerang Several factors justified our purchase. Being a non-profit it was a cost to ease of use ratio that drew us to Bloomerang the most. Some of the other software we looked at has a lot of functionality to go along with a decent price tag but had huge learning curves, that at the time we could not work with. Review Source SW Stephanie W. Senior Manager Fund-Raising Used the software for: 2+ years ### "One of the Leading Databases Available" December 6, 2024 5.0 Again, Bloomerang shares a top spot of some of my favorite fundraising database systems. Pros Bloomerang is one of the top products I refer out to my clients. The product is easy to use, powerful, and the customer service is extremely proficient especially compared to other similar database companies. Cons The only thing I'd like to see in the coming years is more integration support for complex fundraising shops. Bloomerang offers a number of integrations, but sometimes they are difficult for the end user at the organization to effective implement. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Organization needed a more efficient system Review Source Response from Bloomerang January 6, 2025 Thank you for your review, Stephanie, and for referring our product to others! We're so glad to hear that you find Bloomerang user-friendly and our customer service to be top-notch. Regarding integration support, we have shared your message with our team, and feedback can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. If you have any further concerns, please don’t hesitate to reach out to success@bloomerang.com. Happy fundraising! BC Bryan C. Development Coordinator Civic & Social Organization Used the software for: 1-2 years ### "Fantastic support, easy to set up, easy to teach" June 27, 2019 5.0 Pros Bloomerang is a breeze to navigate and search, with a detailed (but not overwhelming) summary view of each constituent, organization, and household in the database. When someone asks, "Who is this person?" I can tell them their top-line donation history, how we met, their capacity to give more, and who they're connected to, in less than a minute and with no effort at all. I can't overstate how intuitive and easy it is to get around, which is always helpful when training new users. After you build a few letter templates, gift processing and drafting acknowledgement letters become a joy. Integrations with Twitter, DonorSearch, and TrueGivers help us know more about our prospects and donors, and keep our address records up to date, automatically. But what I truly like most about Bloomerang is their support. They offer weekly training webinars not only about how to use the platform better, but also about topics in the larger nonprofit field. They offer a whole vault of resources for nonprofit organizations at any stage of growth. Every interaction I've had with their support staff -- by email, phone, live chat -- has been as thorough and helpful as I need it to be. Their "Features Portal" is always seeking feedback on what they could improve, and they're incredibly transparent about what they're working on next and when we might expect an update. In the year since we migrated to Bloomerang, it's been more than clear that they take this feedback loop seriously and listen well. Cons Bloomerang is easy to use -- at the cost of being fully customizable. I am not a programmer, so this exchange works out mostly great for me and my team, but I can imagine a programmer growing frustrated by the constraints in place to keep the platform easy to use. Take one example: you can add multiple addresses (email or physical) for each constituent, but there is no "note" field for each address. What if three email addresses go to the constituent's various assistants, and only one goes straight to the constituent? What if you mark an address "bad," but now need a place to say why? We've had to add custom fields (super easy to do, by the way) for "Additional Contact Information" so we can track these details, but those custom fields get buried at the bottom of a constituent's profile -- after the default profile information -- and there's no way to reorder the profile so that custom content appears more intuitively for how our organization uses the database. We've had to build in a few clumsy workarounds like this to solve problems that have a more straightforward solution, but those straightforward solutions then become suggestions in the features portal, to be solved if and when Bloomerang decides to. The reporting is a powerful tool, but the filter logic is unusual and has a few pitfalls ("raised" versus "revenue," for example) and a few hidden powers to know about ("has" and nested filters). Definitely take the time to dive deep into reporting resources. Review Source DN Dustin N. Administrative Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Great Software for Non-Profits" November 11, 2020 5.0 Bloomerang is very much intuitive and easy to use. I love the fact that creating and also reporting with custom field is so simple and it truly allows you to customize it to fit whatever your needs might be rather than only having a few standard fields that something else decided was best. We are big on sending out emailers and having integrated email capabilities has save me and my coworkers a ton of time and headaches from having to purchase another solution. Another benefit that you didnt realize you needed until you tried it is the interactions with your members are automatically recorded in the donor database. Pros I really like the reporting function. The reports are easy to create and even easier to download as an Excel spreadsheet. I also really like the dashboard function. This software is very easy to use and even easier to teach others how to us it. The customer service is great as well. They are very responsive and always ensure that you get an answer and not only that but make sure you understand how they arrived there. I also really like that this is an internet based platform because it makes it much easier to access the same information on any computer. I also found this great function that checks every address for each member that you have in your database to ensure that it is the most up to date. This platform is also super intuitive and easy to use. Bloomerang basically combined several applications into one easy to use platform. Bloomerang has amazing customer service that is second to none. As a small non-profit searching for a user friendly and powerful platform we had to look no farther than Bloomerang. We reviewed many platforms and did hours of research before finding Bloomerang. Cons I don't like that you cant sort the letters in alphabetical order when creating them. This is a BIG pain when printing off 100s of them because you have to sort them by hand after you print. For some of our big letter runs like annual appeal and membership reminders, we use a program to create our address labels. Sorting over 5,000 letters in alphabetical order is very time consuming. Other than that there isnt really much I dont like about Bloomerang. I have used countless different applications in my career and this one definiteyl ranks high on that list. Review Source RM Renee M. Technology Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Bloomerang is easy to use for all staff at small nonprofit" March 15, 2021 4.0 We are very pleased with the chat feature for help; it has surpassed all of our expectations (it makes it easy to recommend the software because of this). We did not jump into using Bloomerang as a tool to increase donations right away, we first focused on building our system. We had a new development person who, after a year, is finally digging deeper into report analysis, which has been our goal. Bloomerang support is continually updating their product. Understandably, new implementations can take time, but their tech team does listen to their users, so I always take the time to let them know of an improvement I would like to see them make (which hasn't been much!). I think new users need to know that it's not an out-of-the box solution. My team knew exactly what we wanted to improve on from our old software. We put a lot of thought into "building" our Bloomerang. For example, we wanted "organization type" further broke down (academic, business, city/county, civic group/other, faith, foundation/trust, municipal (library/police dept/fire dept etc), public health). We also wanted to gather data by county, but realized later we aren't really using it. We created our database in 2016, so maybe they have examples to provide inspiration to new users, this would have been very useful. We have not used any of the additional paid features, such as viewing in DonorSearch. We serve a rural, low-income area and likely would not see a benefit. Pros The interface is very user-friendly. I am the tech support person at the agency, but other staff has been comfortable enough to build reports on their own and manage the e-newsletter (mostly admin asst and development director). That takes a lot off of my plate; I only swing in for questions if staff ask, which isn't much. Staff likes generating the thank you letters right from the Bloomerang platform. Regarding the cost, it is a good value especially compared to other platforms. As a small nonprofit of 4500 households, we felt that we could justify the cost, which we choose to pay annually. We rely on Bloomerang for generating our mailing lists. We have two appeals, the fall appeal goes out to everyone. We are able to target our spring appeal to our most dedicated donors. We like the soft credit feature so we can track a person who brought in a donation on behalf of their church and the relationships feature so we can connect how donors are connected with other donors. We expanded the relationships list to faith/faith member, civic group/civic group member, municipal group/municipal member, housemate, academic in addition to family relationships. We use the secure embed donation forms, which removes our responsibility for PCI compliance for credit cards. Cons We still struggle with the report feature. We have no problem with simple reports, but some can get very complicated and we are not sure if we are doing them right. We always reach out to Bloomerang support to make sure that our info is drawing accurately on the more complicated reports. Usually these reports are staples, so once they are created, the user is good to go for all future use, except changing the dates of the report. We have become very resourceful in finding new uses for reports. We have had to get creative with how we do other things in the system - Bloomerang doesn't fit every nonprofit situation. For example, we use the Pledges feature as a billing solution for sponsors of our annual Holiday Lights drive-through display. We enter commitments as a 1, 2, or 3 year pledge. I can see room for improvement in the volunteer data collection options. Reason for choosing Bloomerang The alternatives were either too expensive, too complicated, unattractive user-interface, or didn't have the features we wanted or too limiting of features. My team carefully evaluated donor software for almost six months before we settled on Bloomerang. We implemented Bloomerang in the spring of 2016 and my team still feels strongly that we made the right choice. Review Source IS IDit S. CEO Non-Profit Organization Management Used the software for: 2+ years ### "great for small non-profits" July 15, 2021 4.0 Have recommended to others and would continue to do so. For small non-profits that are not going to hire a full time database person, this is simple enough for our entire staff to use. We even use it to track our client information since it is easy enough to manage. Stands out for customer service. When we can't figure things out, they quickly help and have solved everything quickly (or explained the limits). Pros It was easy to on-board and set up. Great customer service. We were able to quickly get data into the system, send emails, integrate on our website and get the basics running. As small non-profit, it is growing with us as we are growing our donor management and tracking capabilities. Cons The power of reporting and on-line forms could be improved. Editing/importing data is also a little awkward. Wish there was a way to bulk update that was simpler. Customization is limited. There is a tension between not be so complicated like other software, but sometime it is a little too simple. That said, I would still choose this in a heart beat. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bloomerang Reasonable price and much easier to use. Review Source Response from Bloomerang August 10, 2021 Thanks so much! Since Bloomerang's acquisition of Kindful, we have drastically upgraded our online giving tools, as well as added new functionality like peer-to-peer! You can check them out here: https://bloomerang.co/features/online-giving-tools/ Here's a quick guide for making mass udpates: https://www.sidekicksolutionsllc.com/bloomerang/blog/how-to-mass-edit-mass-update-constituents-in-bloomerang DO Debbie O. President & CEO Individual & Family Services Used the software for: 6-12 months ### "Bloomerang Year 1 and loving it!" August 23, 2021 5.0 Our first year with Bloomerang has been well worth the money, time, and effort to convert. Our previous system was a well respected platform, but it was complex and had limited functionality without extensive training and oversight. Bloomerang is user friendly, intuitive, and has created efficiencies in our mid size nonprofit. Pros Our conversion from a more expensive, less user friendly platform was extremely smooth. The training and support is phenomenal. Live Chat Online is highly effective! Other features I like most is the ease of entry, report functions, tracking campaigns and appeals, social media integration, and website integration to name a few. Cons Grant tracking is a function I would like to see improve in the system so we can set recurring tasks for reporting and overall grant tracking as a whole. Review Source CM Connie M. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Great non-profit CRM" January 6, 2022 5.0 One of the biggest benefits for our staff is the ability for all to be able to use the system at the same time, and any changes made in the files are immediately stored and accessible. Obviously this was not the case when we were using an Excel spreadsheet for our record keeping. The ability to add a donor's picture to their file is also a great benefit. We have thousands of supporters and appreciate being able to have reference for who they are, especially prior to an event we are attending. Bloomerang is available anytime, anywhere online. So I can open a file on my phone in an instant to reference a picture, an address or phone number, a recent donation, or to know the giving level of a particular donor. Pros We are a small agency with 5 employees. We used to use a spreadsheet to track all donations for our agency. After much searching and comparing, we chose Bloomerang as the best option to manage our donor data base. At the time, we wanted to add pictures of our donors for familiarity, but that was not yet available. We were told that would be added in the future, and within the year, it was an added feature in Bloomerang. It is one of our favorite features now. The system is very user-friendly, and anytime we need assistance, or have a question, the Bloomerang staff is very responsive in the live "chat" option and always very helpful. The online free training that is continually available is also great. We recently hired a new staff member who has access to all the beginning level training as well. Cons One feature that I would like to have, that is not available, is the option to upload a WORD document to send in an email blast. The templates for newsletters, etc. is fine, but sometimes I want to send an event flyer or other custom documents that cannot be loaded in the system. Reason for choosing Bloomerang User -friendly, the ability to eventually add pictures to individual files, and great customer support. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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