# Bloomerang Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bloomerang the right Nonprofit CRM solution for you? Explore 1287 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131207/Bloomerang/reviews --- Bloomerang 4.7 (1287) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 23rd, 2026 # Reviews of Bloomerang Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews AA Al-nor A TeacherEducation Management, 11 - 50 employeesUsed the software for: I used a free trial. “The reporting tools are also very handy for analyzing your data and making smart decisions. Plus, their strong customer support and training resources make sure you get the most out of the software.“ September 10, 2024 KS Kaitlyn S Executive DirectorMuseums and Institutions, 2 - 10 employeesUsed the software for: 6-12 months. “Creating and formatting emails felt restrictive, and tracking engagement wasn’t as robust as expected.“ April 5, 2026 AA Al-nor A TeacherEducation Management, 11 - 50 employeesUsed the software for: I used a free trial. “Its dashboard gives you a clear view of donor engagement and fundraising performance, which makes tracking and improving your efforts straightforward.“ September 10, 2024 LT Laura T Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Apparently, Bloomerang has a reputation for poor onboarding execution, which I was unaware of until I researched it, I was also unaware of the lack of customer support.“ January 31, 2026 Ashley G Director of DevelopmentPerforming Arts, 11 - 50 employeesUsed the software for: 6-12 months. “I love being able to track donor contact and gifts over time, as well as storing files and payment information.“ January 6, 2025 SK Susan K Development DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “We had to create our giving form in another software as the form offered through Bloomerang was not ideal and didn't offer a lot of flexibility or visual interest.“ November 22, 2024 LT Laura T Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “It would appear to be user friendly/ intuitive, seems to be a great platform is you are able to successfully onboard.“ January 31, 2026 PM Pat M OwnerNon-Profit Organization Management, Self-employedUsed the software for: 1-2 years. “they could not keep track of our customer account, and when I personally set up a debit account and wanted to terminate it, they were unable to do so.“ June 13, 2024 ## Showing most helpful reviews Showing 1-25 of 1287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristine F. Development Director Non-Profit Organization Management Used the software for: 6-12 months ### "Customer Support is HANDS DOWN the best." March 25, 2021 5.0 Wonderful. That is all. Pros I am a sole user of our agency's donor/constituent software. I'm stubborn and like to try to figure things out before asking for help, BUT 's customer service team is outstanding. I've never been on hold or had to wait long at all for support. Plus, you get a real person that also helps you implement things that come about during your conversation. There are also many avenues you can contact them. AND, their webinars with other community partners are always so insightful, and fun! Cons I'm hoping that we can, down the line, make online donation forms--for general donations and events--a little more visually inviting (easier to read). Also, more like a menu with a shopping cart for check out, instead of working with an outside vendor that integrates with . Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[DonorView](https://www.capterra.com/p/162375/DonorView/)[Sumac](https://www.capterra.com/p/144095/Sumac/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Bloomerang Customer Service, Friendly Cost, Ability to Implement and Use as a Team of One. Review Source Response from Bloomerang August 10, 2021 Thanks so much Kristine! I'll be sure to pass along your kind words to Support. Since Bloomerang acquired Kindful, we have drastically upgraded our online giving tools, as well as added new functionality like peer-to-peer! You can check them out here: https://bloomerang.co/features/online-giving-tools/ VR Verified Reviewer Chief Do Gooder and Results Conjurer Non-Profit Organization Management Used the software for: 2+ years ### "The Best Little Fundraising CRM Money Can Buy" July 15, 2021 5.0 Great control over how I set up and manage the database to meet most fundraising needs. Love the best in class reporting functionality; they are doing stuff no one else is doing in that realm. Pros Easy to implement. Great customer service. Robust reporting features. Great user interface. Best in class features. Just upgraded email marketing features! Cons Not a lot of options for online fundraising campaigns (vs a regular donation page), and online forms are limited. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Bloomerang Best features for the money. Great design and ease of use. Review Source Response from Bloomerang August 10, 2021 Thanks so much! Since Bloomerang's acquisition of Kindful, we have drastically upgraded our online giving tools, as well as added new functionality like peer-to-peer! You can check them out here: https://bloomerang.co/features/online-giving-tools/ FE Fernette E. Owner Civic & Social Organization Used the software for: Less than 6 months ### "Limited Options and Poor Customer Support" March 22, 2016 1.0 Pros We sought this vendor because of its simple platform and reduced cost. Cons There are so many negative experiences, it's hard to identify what I liked least. 1. Revolving door customer support. Sales was very attentive, but after we purchased, we had difficulty getting ahold of our customer support. At one point she said she only worked 2 days a week, and then she called from a noisy street. Customer support didn't know about integrations with other products or setting the platform for automation, so it took weeks to allow her to put me in contact with engineering. He answered in a helpful email that took 5 minutes. Constant Contact support is much better than this - it doesn't matter to me who I get on the phone if they are knowledgeable and nice. Other platforms definitely have their support personnel better trained to answer questions. 2. Inadequate documentation for support - Videos, no Texts. As is common I think for startup companies, filmed short videos, but neglected proper text documentation. Our donation director would watch videos, then have trouble finding appropriate parts if she had any questions. Good tutorial documentation has text (that can be searched) and also screenshots to help people know what to do. 3. Poor default donation forms - the donation forms were ugly and not what someone would expect for a donation software. We had to go with MailChimp anyway and so there was the added cost. Bloomerang is definitely not a good option for emailing your list (others have mentioned). 4. Poor search of the donation database. If you wanted to select a list by a certain demographic - like donors of a certain amount or from a different state and some other feature and then email them, then Bloomerang couldn't do it. Although they will take some customization of the donor entry, we often found that adding different client details couldn't be searched. What is the point of adding more details if you can't find them later? We had used another platform with better search capabilities. 5. They do not search for duplicates or common typographical errors. As a result, you may be charged for a much higher number of people that are not truly in your database. Other mail lists like Constant Contact search for duplicates and also make corrections in email addresses (like a missed period between gmail and com). Nothing like that in Bloomerang. 6. They do not stand by their product. There is no customer satisfaction guarantee. Although we stated a desire to cancel the product entirely after the first year and asked the rep not to process our direct deposit, she did it anyway. Bloomerang told me that their policy is not to refund any money even though we will not be using their product at all. I was not contesting the 1 year that we already paid into, what I didn't want to do was pay for the future year because we would not use it because it had so many missing needs. Just using an integration with Mail Chimp would serve us better than Bloomerang. The communication piece with Bloomerang is extremely weak. Review Source Response from Bloomerang March 28, 2016 Hello, Software Advice community! I'd like to address you, the reader of this review, directly rather than the author, whose review is largely punitive rather than constructive. Bloomerang absolutely stands by its product, which is why we did not allow this customer to break their signed agreement. We did, however, offer to pay for their third year in full. You can see from the feedback on this site that a vast majority of our customers (whom this reviewer condescends) are satisfied. I'd like to address individually some of the more dubious claims found in this review: "Revolving door customer support." Our support team currently consists of seven, US-based internal staff members. Their schedules are as follows (all times are eastern): Jason: 9am-6pm M-F James: 9am-6pm M-F Diana: 830am-530pm M-F Kristen: 830am-530pm M-F Daniel: 11am-8pm M-F Ron: 9am-3pm (3-5pm in another department) MTRF Susie: 11am-4pm T-F Our last turnover in the department was voluntary and occurred in June of 2014. Furthermore, our phone system routes support calls to a dedicated phone on each of our reps's desk. They do not give our their cell phone numbers to customers and do not take calls after hours. Calling from "a noisy street" would have been impossible. Lastly, our support reps are incredibly knowledgeable, not just in the Bloomerang product but in the nonprofit sector overall. For example, Ron has been working with nonprofits since 1987 when he became Executive Director of the Indiana Basketball Hall of Fame. Kristen holds an MPA in Nonprofit Management from Indiana University. "Inadequate documentation for support - Videos, no Texts." This is simply untrue. Our knowledgebase is filled with text-based documentation, including screenshots and videos. Anyone wishing to see for themselves can visit https://bloomerang.freshdesk.com/support/home and log on with the username: "demo.wayne" and the password "grace123". As for the rest, I invite anyone interested in Bloomerang to learn all that they can about the product's functionality by reaching out to customers who have left constructive reviews here. Transparency is one of our core values, and anyone wishing to discuss this review further - or any of our business practices - can reach out to me or our CEO, Jay Love, anytime day or night. Contact info is readily accessible on our website. -- Steven Shattuck, VP of Marketing Jeff M. Director of Mission Advancement Non-Profit Organization Management Used the software for: 2+ years ### "Excellent for Most Non-Profits" November 14, 2019 5.0 At a prior non-profit, I switched them from Raiser's Edge (desktop) to . I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful. In my current role, I set them up with Bloomerang as their first database. I have also recommended it on multiple occasions. Pros is intuitive and easy to use. Creating and reporting with custom field has never been easier and really allows you to customize it to your needs rather than using a standard field for something else. The ability to create embedded forms is a lifesaver. The integrated email capabilities save me from having to purchase another solution like Constant Contact. Plus, these interactions are automatically recorded in the donor/prospects data file. The integrated DonorSearch option is convenient, useful and cost-effective. Cons If my organization ran a ton of events, I'm not sure this would be my optimal solution. Currently, there is only one level of access - so I can't let a Board Member in to look around because any accidental changes they make would be permanent. I know that is working on this though. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Bloomerang Ease of use, integrated forms/email/DonorSearch, custom fields Review Source VR Verified Reviewer Director of Development Fund-Raising Used the software for: Less than 6 months ### "Great Database for Smaller Organizations" December 16, 2020 5.0 is easy to use for the majority of people, but you do give up some customization options to get that ease of use. I think its a good database for smaller organizations, especially ones that don't have the staff or the time for a database administrator. Pros is very easy to use and very easy to set up, they also have a ton of resources and videos so if you can't figure something out right away, you'll be able to figure it out soon. The interface is very simple with all the options on the left hand side. The dashboard gives a lot of good data and its very, very easy to build either custom reports or use their canned report templates. Imports are also very easy. Household records are only counted as 1 record against your limit, which is nice. Cons The donation pages leave a lot to be desired. There's only a few things you can edit or customize unless you self host and know how to code html, css and java-script. The dashboard on the home page isn't customizable either, though it does give pretty good data by itself, it would be better if it were customizable. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing Bloomerang offers a lite plan for very small orgs under 750 records and with budgets under 100,000 so for a new organization just starting out, this was a perfect option that could grow with us, but not require too much of an investment to start. Review Source Alicia B. Chief Operations and Development Officer Non-Profit Organization Management Used the software for: 1-2 years ### "A great option for any nonprofit! " May 5, 2020 5.0 is a pleasure to work with! Their customer services is topnotch. Pros is an excellent donor management tool for our team. After careful research of many options, Bloomerang stood out for its ease of use, library of video tutorials, and functionality. It was easy to set up and has been integral in growing our development pipelines. Cons Every once in a while we run into a feature we wish was available. Our team is able to quickly open a ticket with the technology team at and many times the feature can be added! Alternatives considered [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing Bloomerang was easier to use and we really liked to video tutorials available. Review Source Response from Bloomerang May 29, 2020 Thanks, Alicia! Keep those product/feature requests coming; we love it! Lisa J. Development Director Fund-Raising Used the software for: 2+ years ### "Great donor management system" July 7, 2020 5.0 Great experience since deployment. Important to have a skilled conversion specialist when you convert. Great customer service. Pros It’s ease of use, focus on retention and stewardship, online chat feature and continuous learning through Academy. Cons I wish it could globally change/edit and the write off feature worked better. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing Bloomerang Stability of the research behind the platform and overall cost. Review Source Ann S. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Important of Data collection" March 10, 2021 4.0 The great thing about is that you can look at the profile page and see what interactions you have with a person/organization on one page. Pros It is very important that we capture data on our customers/users/donors/supporters and allows us to do that. Cons Inability to modify the survey templates provided Inability to make changes to our own templates we have created. Not getting newer/different email templates on a regular basis (annual) Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) Wasn't allowing us to capture as much information Review Source Joe R. Executive Director Recreational Facilities and Services Used the software for: 1-2 years ### "Great to grow your fundraising and stay on top of donor thank yous." November 11, 2020 5.0 Pros I love the look of the software - the dashboard, the profiles of the constituents. I like the lifetime giving chart and the level of giving - hot or cold. I love the reminder to call first-time donors. Cons The learning curve for reporting and getting the information that you need out. Switched from [CampBrain](https://www.capterra.com/p/79173/CampBrain/) For donations and tracking was far superior in its ability to help with campaigns, emails and much better interface for the donor tracking. Review Source VR Verified Reviewer Gift Processing, Scholarship, and Advancement Data Manager Higher Education Used the software for: 6-12 months ### "Excellent CRM" August 11, 2020 5.0 Our previous system was outdated. helped to step up our fundraising game in many areas. Pros Ease of use, easy to train, helpful customer service, visually appealing, custom reports Cons Limited capabilities on tribute gifts, hard to search constituents outside of name without building a custom report Reason for choosing Bloomerang Price, recommendations, ease of use Review Source KB Kalie B. Marketing Director Non-Profit Organization Management Used the software for: 2+ years ### "Fantastic Software for Nonprofits!" December 14, 2020 5.0 Again, this software has been extremely beneficial to our organization! Pros has been a game changer for our organization. Our old software was essentially a slightly fancier version of excel with very limited options for tracking donor information and a time-consuming process for pulling reports of any kind. Also, we were limited to only the reports they provided and could not customize our reports in any way. Our favorite thing about Bloomerang is the fact that reports are completely customizable and unlimited in what we can track. Due to the fact that it is so robust, learning how reports function can be a little tricky at first. However, once you "learn the language" it becomes second nature and makes life SO much easier. We also love that we could add custom fields for constituents to track additional things like volunteer hours, what church our donors attend, etc. In addition, being able to connect donors to each other using the "relationship" function has been incredibly helpful. The customer service at Bloomerang is also fantastic. To this day, I still receive regular check-in emails from the very first person I spoke with at Bloomerang when I was just researching the software. That is so impressive to me! We have had very few issues with Bloomerang, but when we've had to reach out to support the customer service team has been prompt, kind, and helpful. Overall, this software is amazing and I highly recommend it! Cons We pay extra for the wealth screening tool but haven't always found it to be the most accurate. I'm not sure this is worth what we pay for it - or, we just need to take the time for someone to learn more about how to use it properly! Also, while we do use to send all of our receipts/letters, we haven't quite made the leap to sending emails through Bloomerang. There doesn't seem to be quite as many design choices as we would like, but again it's most likely just something we need to take the time to learn. Alternatives considered [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Bloomerang We did demos with Kindful, eTapestry, and . The demo with Bloomerang felt the most user-friendly and I got a really good vibe from the presenters. I felt that the team at Bloomerang truly cared about our organization and wanted what was best for us - even if that didn't end up being their software. The majority of Bloomerang employees have previous experience working at non-profits, so they understand what we are trying to accomplish and clearly have a passion for making the world a better place. I could feel that in every conversation we had with them from day 1 and it made them feel like the best choice for us. It's a choice we haven't regretted! Switched from [CoolFocus](https://www.capterra.com/p/96532/CoolFocus/) WayCool did not have the functionality we needed as our organization grew. The biggest thing we struggled with was not being able to customize reports, so we would end up running multiple reports and combining them by hand. This was very time-consuming and frustrating! Review Source JF Janie F. Development Director Mental Health Care Used the software for: 1-2 years ### "Bloomerang is the best!" April 8, 2021 5.0 We don't need a big semi, we just need a pickup truck. has been our happily affordable, fully loaded pickup, with little extra surprises like a cool sunroof, and leather seats. We are now driving our development program with dependability, accuracy, and style. Pros is extremely user friendly and has the best customer service I've ever experienced. Having it as a tool has allowed us to move from a barely functioning CRM to a more professional development office. We can now manage our moves management and have accurate reporting. Cons There are really small things that I'm hoping change, for instance I would like to have more options for customization in the newsletter generation. And, I miss my shortcut of putting in a zip code and having the city populate automatically. Small things that do not affect much. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing Bloomerang is the best bang for our buck. And we have not sacrificed a thing that any other more expensive software has. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We did not have the usability and options with Salesforce that we needed to do development work. It was set up as a CRM not a donor database. We really found it horrible to work in. Review Source JB Jeb B. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Bloomerang" June 23, 2021 5.0 We love . Since we started using it, the number of individual donors has more than doubled and the amount they give is greater. It keeps so much organized and makes gathering the information needed quickly and seamless. Pros I love the ease of use for donor management. It does so much behind the scenes that it removes a lot of time and stress from my end. Cons There could be enhancements to improve the event functions and the dashboard. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Bloomerang Another non-profit in our area was using . It was important to me that I have someone that I know to be able to reach out to in case I ran into problems. After that, I just thought the functionality fit our needs perfectly and the price was right. Review Source Response from Bloomerang June 29, 2021 Thank you Jeb for the thoughtful review! SB Scott B. Administrative Assistant Broadcast Media Used the software for: 2+ years ### "So much easier to use than our previous CRM" August 19, 2021 5.0 We have two people in our comapny that use on a daily basis, and we find that we both use it in entirely different capacities. Throughout the year we find ourselves using so many different aspects of it —entering gifts, tracking engagement, creating notes & interactions, running reports, and so on. That just goes to show how robust it is. Pros provides so much more versatility and functionality than our previous CRM tool. I love the ease of entering donations, an easy-to-read Timeline for each donor/organization, the ease of creating receipts/acknowledgements, and so many more things. I especially love the "Chat" function for customer support — quite often I'm able to open up that chat window and there's a representive there that helps me with whatever question I have that day (creating reports, looking for features, giving a "how-to", etc) Cons I would love to see the "Templates" area for reports fleshed out even more. I've found that some of the reports that my Executive Director have asked for would appear to be reports that many upper-level management would be looking for, but I've had to build them from scratch. But I also know that offers an area where we can make suggestions, so I utilize that when this occurs. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) I can't speak for my Executive Director, but I'm sure the price point was a reason. I also imagine that the functionality of Blackbaud became an issue as well (to me it was antiquated and cumbersome). Review Source KN Kelly N. CEO Non-Profit Organization Management Used the software for: 1-2 years ### "You Don't Have To Spend A Lot To Get A Lot" September 10, 2021 4.0 This has been a great tool for a small organization to utilize. Whenever we have questions or problems using the tool, the team at has been very accessible and helpful. I appreciate that we can "chat" or ask for a call back without having to rifle through the help library when we have a specialized question. Pros This is a very user friendly software package that allows you to manage donor relationships. I love that it's connected to communications software so you can send targeted emails/newsletters/etc and it tracks engagement. We also have access to DonorSearch, which usually costs boku bucks and out of the price range normally for a small nonprofit like ours. Now we can do donor research without it breaking our bank. I also like that you can set up tasks to help remind you about connecting with specific donors. Cons I don't like that when you set up a business and enter someone's name associated with the business, that you can't easily search for that person by name. It seems only the individual name search works this way. My work around is to search using email addresses, but sometimes I don't know that. It would also be lovely to tie business giving to each person's account who is connected to that business (if the gifts are corporate gifts). This way, I might be dealing with someone in accounting about a gift by a bank, but I have to go through multiple bank employee names of file before I find who authorized a specific gift. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing Bloomerang Price point and features where what sold us on this product. Review Source SK Sarah K. Marketing Manager Individual & Family Services Used the software for: 1-2 years ### "Bloomerang - great sofware option for small to mid-sized non-profits." October 12, 2021 4.0 Great! A huge improvement over our old database. Pros Easy of use, ability to add custom fields, and the depth of the reporting. training videos and the chat have also been great at helping us to customize the database to our specific organizational needs. Cloud-based access, ability to access through app, and the multiple integrations available for event management and donation processing are also great. Cons Would like to see more training videos on the reporting feature as it takes some trail and error to create more complicated reports. Would love to see bigger text boxes for the custom fields - hard to see all the information on screen at one time. Would also love to see more options for duplicate matching - currently it mostly flags duplicates based on email addresses, which doesn't catch everything. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing Bloomerang Value - gave us most of the features we needed for a price that fit in our budget. Review Source CK Chad K. Development Director Fund-Raising Used the software for: 2+ years ### "Simple and Intuitive" October 19, 2021 5.0 Overall, I am very satisfied with the conversion to and am thankful for a product that has helped me and my team be more productive. Pros We switched to about 3 years ago and have not regretted this change. Bloomerang is very simple and easy to learn and use. Cons Would be nice if we could have the opportunity to customize the home page more with the use of widgets. Alternatives considered [iDonate](https://www.capterra.com/p/143347/iDonate/) Reason for choosing Bloomerang was a little more affordable and liked that it was located down in Indianapolis (only 2 hrs from our location). My team had the opportunity to travel down to the Indy office and meet some of the staff and the \[SENSITIVE CONTENT\] and were very impressed with the people behind the product. Review Source JA Jason A. Director of Development Education Management Used the software for: 2+ years ### "Great Integrations - Useful Tools - Decent Price" November 10, 2021 5.0 Very positive. We've increased our fundraising revenue significantly in the time we've had . It does everything we need, but at an affordable price. Bloomerang staff are great, and the ongoing webinars and classes are helpful. Pros was the first donor management system we invested in, and a major step up from Excel spreadsheets. I love how easily it integrates other products. We use DonorSearch and Windfall and can easily consult data from those services on Bloomerang. The product has a ton of tools, and we've only scratched the surface on things like email and letter templates. Cons It's designed primarily for donations. We use it a bit for grants management, but it's not as useful in this regard. One time I used the email tool and sent an individual campaign to grant program officers, who were not the intended audience. This is likely a user error, but worth considering. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Funraise](https://www.capterra.com/p/154623/Funraise/) Reason for choosing Bloomerang It had better pricing than Raiser's Edge. It had more tools and functionality than funraise. Review Source JG Jim G. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Bloomerang review" February 8, 2022 5.0 Easy to use and generate meaningful results. Easy to see progress and where we stand. Pros Really love the UI. The timeline is clear and intuitive. Donor summary is also very well laid out. It would be good if it could be configured by the user. The same comment applies to the organization dashboard, user configurability is needed. Very much appreciate the donor stewarding suggestions on the dashboard. Report generation is about the most intuitive I've seen and allows you to download into Excel with two clicks. Also the forms make out website a real resources for staff, volunteers, and donors. Also, once you get the hang of it importing is really easy too. Cons Not a good software for tracking volunteer activities. Apart from logging hours, the tracking, scheduling are really awkward work-arounds. Really want to configure the organization dashboard as well. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Bloomerang It was intuitive. At the time we purchased it, it was a really good price so the value was great. Review Source ES Erika S. Director of Marketing & Communications Museums and Institutions Used the software for: 1-2 years ### "Bloomerang is Wonderful" June 24, 2022 5.0 My overall experience with has been wonderful. The functionality has been smooth, a time saver, and a wiz as helping my team and I interact with donors. I was thrilled that the software is so easy to use that I did not have to invest a bunch of time into teaching our new head of development when they were hired--they easily figured everything out on their own with very minimal coaching. Not only that, when a problem was encountered, the support staff has been some of the best support staff I have called--they have fixed our issues every time. Pros The features that have been most impactful to our small organization has been the seamless functionality of the Software. Drop down menus and easy to navigate dashboard has made the donor interactions easy and shorter on time than other software we have used. Cons Of the great things I have encountered using this software, one downside has been the amount of customization included in giving forms. I have mild experience with CSS and coding--so I don't feel confident creating my own, but it would be nice to at least manage the font or bolding of event sponsorships so they stand out. As they are now, every level of sponsorship for my event is a paragraph of text with the amount smushed into the description of that they get at that sponsorship level. Alternatives considered [Handbid](https://www.capterra.com/p/134456/Handbid/)[OneCause](https://www.capterra.com/p/145329/Fundraising-Software/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing Bloomerang Several factors justified our purchase. Being a non-profit it was a cost to ease of use ratio that drew us to the most. Some of the other software we looked at has a lot of functionality to go along with a decent price tag but had huge learning curves, that at the time we could not work with. Review Source SW Stephanie W. Senior Manager Fund-Raising Used the software for: 2+ years ### "One of the Leading Databases Available" December 6, 2024 5.0 Again, shares a top spot of some of my favorite fundraising database systems. Pros is one of the top products I refer out to my clients. The product is easy to use, powerful, and the customer service is extremely proficient especially compared to other similar database companies. Cons The only thing I'd like to see in the coming years is more integration support for complex fundraising shops. offers a number of integrations, but sometimes they are difficult for the end user at the organization to effective implement. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Organization needed a more efficient system Review Source Response from Bloomerang January 6, 2025 Thank you for your review, Stephanie, and for referring our product to others! We're so glad to hear that you find Bloomerang user-friendly and our customer service to be top-notch. Regarding integration support, we have shared your message with our team, and feedback can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. If you have any further concerns, please don’t hesitate to reach out to success@bloomerang.com. Happy fundraising! AA Al-nor A. Teacher Education Management Used the software for: I used a free trial ### "Bloomerang Review: Great for Donor Management and Reporting, but Customization Could Be Better" September 10, 2024 4.0 Overall, my experience with has been positive. The software is user-friendly and offers great tools for managing donors and tracking fundraising efforts. It’s especially strong in its reporting and analytics features. However, the limited customization options might be a drawback for some organizations. Pros What I really like about is how easy it is to use. Its dashboard gives you a clear view of donor engagement and fundraising performance, which makes tracking and improving your efforts straightforward. The reporting tools are also very handy for analyzing your data and making smart decisions. Plus, their strong customer support and training resources make sure you get the most out of the software. Cons One thing I found less appealing about is that its customization options can be somewhat limited. It might not offer as much flexibility for tailoring features to very specific needs as some other platforms do. Review Source Response from Bloomerang October 28, 2024 Thank you for sharing your experience and taking a moment to leave a review! We’re thrilled to hear that you found the platform easy to use, and appreciated the reporting and customer support. If you ever have any questions or need to schedule a call with the team, please don't hesitate to contact us at success@bloomerang.com. Happy fundraising! AM Ailithir M. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "The best option for small nonprofits" November 19, 2019 4.0 The fact that we can manage our contact database, membership database, donations, and email marketing all in one place has been transformative for our organization. We were previously using Constant Contact, generic spreadsheets, and Razor's Edge separately to do these functions and we wasted a significant amount of time trying to force these tools to do what we needed and to play nicely together. Customer service and tech support have always been available for even the silliest question, and we've been able to get volunteers from teens to senior citizens confidently entering data for us in a very short amount of time. The set-up period was well-organized: looking back, I wish we had done a few things differently, but hindsight is always 20/20. Pros This software is easy to navigate and intuit. It is built with small businesses & nonprofits in mind, which is obvious in it's design. It is great to be able to track so much data about our constituents in one place, as well as to link that data with transactions, contact information, and even email communication. It's not perfect, but it's improving all the time and is so much better than the other many options we tried! Cons The email builder (event after the most recent update) is pretty primitive and does not provide all of design the flexibility we'd like - we're an arts organization and our visual branding is really important to us. We wish that there were ways to import formatted blocks from one template into another, to change the background color of a single block, or to manipulate the code more easily. I also wish that we had the options to separate types of transactions (we receive payments for art sales as well as donations) more easily so that constituents' purchases could be separated from their charitable giving. Reason for choosing Bloomerang We liked the fact that it was a local company and that providing technical support was such a high priority. Review Source LC Laura C. registrar& fundraising administrator Recreational Facilities and Services Used the software for: 2+ years ### "Bloomerang is terrific" July 14, 2021 5.0 has been responsive to our needs, requests for assistance and has provided us with a product that has helped us survive 18 months of no incoming revenue other than through donations. Pros puts all of our donation requirements at our fingertips. We are able to customize our campaigns and appeals and target niche portions of our donor base with specific communications. We also find their webinars, help tutorials and customer service to be excellent! The quality is excellent and the information is presented in a very user-friendly manner. Cons We find the editing tools used in creating emails and letters to be clunky. What we see on the screen isn't always how it looks to the recipient. But overall, this is a very minor concern. Review Source CM Connie M. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Great non-profit CRM" January 6, 2022 5.0 One of the biggest benefits for our staff is the ability for all to be able to use the system at the same time, and any changes made in the files are immediately stored and accessible. Obviously this was not the case when we were using an Excel spreadsheet for our record keeping. The ability to add a donor's picture to their file is also a great benefit. We have thousands of supporters and appreciate being able to have reference for who they are, especially prior to an event we are attending. is available anytime, anywhere online. So I can open a file on my phone in an instant to reference a picture, an address or phone number, a recent donation, or to know the giving level of a particular donor. Pros We are a small agency with 5 employees. We used to use a spreadsheet to track all donations for our agency. After much searching and comparing, we chose as the best option to manage our donor data base. At the time, we wanted to add pictures of our donors for familiarity, but that was not yet available. We were told that would be added in the future, and within the year, it was an added feature in Bloomerang. It is one of our favorite features now. The system is very user-friendly, and anytime we need assistance, or have a question, the Bloomerang staff is very responsive in the live "chat" option and always very helpful. The online free training that is continually available is also great. We recently hired a new staff member who has access to all the beginning level training as well. Cons One feature that I would like to have, that is not available, is the option to upload a WORD document to send in an email blast. The templates for newsletters, etc. is fine, but sometimes I want to send an event flyer or other custom documents that cannot be loaded in the system. Reason for choosing Bloomerang User -friendly, the ability to eventually add pictures to individual files, and great customer support. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.