--- title: "Page 2 | Bloomerang Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Bloomerang the right Donation Management solution for you? Explore 1287 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131207/Bloomerang/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-16" --- Bloomerang 4.7 (1287) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 16th, 2026 # Page 2 - Reviews of Bloomerang ## Showing most helpful reviews Showing 26-50 of 1287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Kaitlyn S. Executive Director Museums and Institutions Used the software for: 6-12 months ### "Good Features, But Costly for a Small Nonprofit" April 5, 2026 3.0 Overall, our experience with Bloomerang was positive in terms of ease of use and donor management, but it ultimately wasn’t the right long-term fit for our small nonprofit. While the platform offered helpful tools for tracking donations and engagement, the cost was too high for our organization’s size and budget. We also wished there were more flexible pricing options based on nonprofit income or scale, which would make the platform more accessible for smaller organizations. Pros Bloomerang was easy to use and designed with donor relationships in mind. The interface was intuitive, making it simple to track donations, manage memberships, and pull reports without needing advanced technical skills. The donor engagement tools and clean reporting helped our organization better understand supporters and make more informed fundraising decisions. It also saved time by keeping communications, giving history, and notes all in one place, though we no longer use the platform. Cons The emailing features were limited and didn’t offer the flexibility we needed for segmented outreach and customized communications. Creating and formatting emails felt restrictive, and tracking engagement wasn’t as robust as expected. We also found some reporting and data management functions required extra steps, which made certain workflows less efficient. Review Source Response from Bloomerang April 9, 2026 Hi Kaitlyn, thank you for taking the time to share such a thoughtful review. We’re glad to hear that Bloomerang’s intuitive design and donor management tools helped your team better understand and engage your supporters. We also appreciate your candid feedback on email functionality, reporting workflows, and pricing. Insights like yours are incredibly valuable and help us continue to learn and improve. Thank you again for the time you spent with Bloomerang, and we wish you and your organization continued success in your important work. LT Laura T. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Know before you buy!" January 31, 2026 1.0 Apparently, Bloomerang has a reputation for poor onboarding execution, which I was unaware of until I researched it, I was also unaware of the lack of customer support. They also do not issue refunds, even if you were never able to utilize the service due to the delays in onboarding. Buyer beware! Pros It would appear to be user friendly/ intuitive, seems to be a great platform is you are able to successfully onboard. Cons There were significant delays in onboarding and they refused to refund our nonprofit when we were unable to utilize their service due to the delays. Review Source Response from Bloomerang February 11, 2026 We’re sorry to hear about your experience and understand how challenging onboarding delays can be. While we did share guidance and available options during the underwriting process, we regret that the experience did not meet your expectations. We take this feedback seriously and remain committed to supporting your organization. Should you determine one of the provided options is acceptable, our team is here to help move things forward. JA Jessica A. Director of Donor and Alumni Relations Fund-Raising Used the software for: 2+ years ### "Sophisticated and cost-effective!" March 31, 2025 5.0 Overall my experience with Bloomerang has been very positive. I say there are limitations to every CRM but Bloomerang has by far been the easiest to navigate, and the support team is always very helpful if we hit any speed bumps. Pros It's extremely user friendly and makes donor management seamless. It's the best CRM on the market for the cost! I also love that it's tiered-pricing based on constituent count. Cons There are still some limitations in custom fields, profile fields, how reports can be filtered or columns set up and filtered, etc. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bloomerang Cost was a factor, as well as functionality and ease of use Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Needed a more user-friendly system that better fit our needs Review Source MW Melissa W. Administrative Director Non-Profit Organization Management Used the software for: 2+ years ### "Great and Easy to Use" April 21, 2025 4.0 Overall, we have been very happy with Bloomerang. We have been using this system for almost 10 years. Pros It is user friendly with a eye appealing layout. Support has always been helpful when I have needed to reach out. Cons I don't like that we can't build an email from scratch anymore. It can be tedious and time consuming to pick a random template and then have to remove everything to begin building a basic email. Review Source Kevin H. Director of Advancement Non-Profit Organization Management Used the software for: 1-2 years ### "Bloomerang is a full service CRM" January 9, 2025 5.0 As a first-time user of Bloomerang, I found it easy to learn. It provides great support and learning videos. Pros Bloomerang is a comprehensive donor CRM tha that allows for easy reporting and recognition of donor gifts. Their donor engagement level and a quick link to Donorsearch allow deeper insights into our donors. Cons Reporting can sometimes be limited, but their support team is quick to offer ideas and simple fixes. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salesforce was too robust and difficult to manage. Bloomerang is built for donor management and comes ready "out of the box" to go to work. Review Source Response from Bloomerang January 13, 2025 Hi Kevin, thanks for sharing your review with us! It's wonderful to know that you have been finding success in donor engagement and reporting with Bloomerang. Customer feedback is what guides us, so please don't hesitate to reach out to success@bloomerang.com if you have any further questions on reporting. We can’t wait to see the incredible impact you and your team will continue to make, and we’re here to help every step of the way! KL Kylee L. Marketing and Volunteer Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Bloomerang - Help Organize Your Amazing Donors" March 3, 2025 4.0 Pros Bloomerang helps keep all of your information in one place and connects well to systems like Zapier, etc. Moving from a small organization to a bit larger it has saved a lot of time Cons Some features do not exist or require additional payment. For instance, it would be great if the volunteers feature came with Bloomerang rather than an additional paid option. Review Source VR Verified Reviewer Director of Development Performing Arts Used the software for: 6-12 months ### "Very happy with Bloomerang!" January 6, 2025 5.0 It's been a great experience. I love being able to track donor contact and gifts over time, as well as storing files and payment information. Reporting is super helpful for collecting data and planning for the future. Webinars have also been a great tool! Pros Bloomerang is user friendly, provides a lot of education for using its features, and their support is very efficient and helpful when needed! Cons That we can't sync it with our quickbooks to help communicate with accounting. Review Source Response from Bloomerang January 9, 2025 Thank you for sharing your experience with Bloomerang! We're happy to hear that you enjoy our reporting and data management features, as well as finding our customer support and webinars helpful. In regards to syncing your data, we do offer an integration with both QuickBooks Online and QuickBooks Desktop. You can learn more here https://bloomerang.co/product/integrations/quickbooks/, and we encourage you to contact your Account Manager to explore adding the QB integration to your account. Thanks again for your review, and happy fundraising! HB Haley B. Fundraising Director Hospital & Health Care Used the software for: 2+ years ### "Excellent customer support!" December 13, 2024 5.0 I have used in a few different organizations, and always recommend it as a solution to others looking for a fundraising CRM. Pros Excellent customer support when I need assistance with setting up custom reports. Cons It does not always have all the features I would like it to have, but customer support is always good about helping me figure out a work around. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Cost of services, happened before i came. Review Source Response from Bloomerang January 6, 2025 Thank you for taking the time to leave a review and share your feedback, Haley! We love to hear that you are enjoying our custom reporting and customer support. We are always happy to discuss new features with you, and feedback for future features can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. Please don’t hesitate to reach out to success@bloomerang.com with any questions, and happy fundraising! SB Steve B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Great product " November 21, 2024 4.0 Simple to use. Customer service is exceptional. Pros Able to use it remotely. Reports are very easy to create. Cons App not as fully functioning as the computer versio.mn Review Source Response from Bloomerang December 9, 2024 Thanks for your review, Steve! We're happy to hear that you find Bloomerang easy to use for reporting. Your feedback regarding the app has been documented and shared with our Product team. Feedback can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. If you have any further concerns, please don’t hesitate to reach out to success@bloomerang.com. BC Bethany C. Owner Non-Profit Organization Management Used the software for: 1-2 years ### "Hands down the most user-friendly nonprofit CRM I've ever used" October 2, 2024 5.0 This is hands down the most user-friendly nonprofit CRM I've ever used. A new employee can be trained on the basic features in a matter of hours, or even teach themselves just clicking around. The integrated email system is fantastic. Reporting is SO easy. Cost is amazing for such a great CRM. I highly recommend Bloomerang for any small to medium nonprofit. Pros Great out of the box, easy to learn CRM. Love the integrated email system that does almost as much as MailChimp. Reporting is SO easy - you don't have to have a strong understanding of queries, etc. - you just have to understand the concept of filters. Integrated Wealth Research, while limited, is also great. Cons Not the most powerful system, but it has what you need as a small nonprofit. Cons are worth accepting for the ease of use - it means employees will actually use it! Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[CiviCRM](https://www.capterra.com/p/79192/CiviCRM/)[Talisma CRM](https://www.capterra.com/p/1342/Talisma-CRM/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Every other CRM is so much harder to learn. Some are downright awful, requiring months of hands-on expert training that is very expensive or not even offered. Bloomerang is the only one I've EASILY learned out of the box. Review Source Response from Bloomerang October 28, 2024 Thank you for sharing your experience, Bethany! We're so glad you're part of the Bloomerang community, and that you have enjoyed our Email Builder and reporting functions. We love to hear how user-friendly you have found our platform. Thank you for helping create a world inspired by giving! TL Trip L. Development Director Sports Used the software for: 1-2 years ### "Great CRM and Donor Management Software for Beginners and the More Advanced" January 17, 2023 4.0 Overall a great experience with Bloomerang and would highly recommend for anyone wanting to utilize a CRM system. It allows for both the pro and new user to feel comfortable and confident. Pros The switch to Bloomerang was caused by the need for our non-profit to begin utilizing new technology to track not only communication, but honors bestowed, event attendance and registration, and donations. I can say Bloomerang does a great job with all of these things! The ability to add custom fields to a constituents profile allows for necessary unique tracking and plethora of donation tracking types allows us to keep up with the growing ways in which donors engage with us. Cons I would like to see a more customized homepage for constituents. Total sum of all transactions is obviously important, but ability to see a summarized view of their contributions to a multi-year campaign would allow to increased ease to our employees. I would also like to see either an Outlook Plugin or 1-on-1 mailing software with template's saved directly in Bloomerang. Each donor can have a slightly different message or details, so having that ability to pull a template and customize before sending (without having to go through MailChimp's webpage and pulling report) would make a huge difference. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bloomerang Mainly price Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Need for advanced metric tracking and centralization of information Review Source KF Kevin F. Marketing & Communications Manager Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use interface" October 7, 2021 4.0 One of the best things about Bloomerang is there customer support. It is very easy to call them and get a very knowledgeable person that works directly for the company. After talking to them, they email you with what was discussed to make it easier to go back and follow directions. Pros I like that Bloomerang is very easy to use and understand. In today's society, we have incredible technology and constant updates that fill up our news feeds and dashboards to the point where it gets confusing at times. Bloomerang does a good job making everything look super clean and easy to read. Not only that, it's easy to find something in the reports section because the reports are very straightforward to understand how they work. Cons Compared to other programs, they don't have a beautiful online form which is why we use another 3rd party that also works with Bloomerang. There are also more steps to take to send a thank you email. These aren't big things but sometimes I wish that updates would come out sooner. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) eTapestry was the worst product for running reports. They were not front facing and whenever I called them, I got a person who didn't know what I was asking. It was not a good company, especially if you want to be somewhere where their technology is modern. Review Source Lisa N. Director of Community Relations Non-Profit Organization Management Used the software for: 2+ years ### "Great CRM" May 4, 2017 5.0 Bloomerang is ideal for agencies that are looking for a straightforward interface with the ability to customize fields and reports to your needs. Their social media integration, relationship tracking, and interaction fields takes our ability to get to know donors to another level. The import function, once you get the hang of it, is an incredible time saver. The ability to embed online donations via a custom Bloomerang form into our website has increased our online donations significantly. The program is continually improving and the customer service is excellent. Pros \-User-friendly interface -Pretty easy for beginners to pick up -I love how you can make relationships between people (very nice to pull up a church and find out what volunteers and donors attend that church or go to that book club) and put people into households -The giving summary on the donor profile and dashboard is a nice visual. -I like the ability to create tasks (but it would be nice if they sent you email reminders for deadlines that are coming up) -The ability to create interactions field is very helpful to keep track of your communications, meetings, and other cultivation items that don’t necessarily include a donation. -Custom forms, including custom donation forms make it so easy to tailor fundraising campaigns. -Very customizable reports and fields (we now use Bloomerang instead of paying for Volgistics to track volunteer hours) -Using Bloomerang stripe with our online donation page is fantastic—Our online donations went WAY up from Paypal. -Great responsive technical support---we use just the online chats and emails and haven’t found a need for phone support. -Love that this database is always improving. Our last one did not have that capability, so I think Bloomerang has a lot of potential. -Also love that it’s cloud based---our last database was not. -You can link your Twitter feed to Bloom and it will automatically populate tweets that your constituents have tweeted, and it gets added to their engagement level. -I’m using the import function for more and more things…donation entry, mailing interactions, attendance sheets, volunteer hour tracking. Once you get the hang of it, it can save a lot of time if done correctly. Cons \-Report formatting: All reports export to excel, but it only exports the table and information. It would be nice if it at least included a title (so you remember what you’re looking at), and maybe a time and date it was run. -Reporting: The new reporting function is very powerful and you can pull great information from it. I do have trouble with how Bloomerang collapses each query. With more complex reports it's hard for me to remember each part of my query when everything is collapsed into a small -Multiple tributes/notificants (for holidays): You can only put in one tribute per donation right now. -They need a much better way to input tributes and they also need a way to track and send acknowledgements to people: The honor/memorial function is currently the worst part of Bloomerang…it has a terrible, backwards work flow and a major oversight for nonprofits that process a lot of tribute gifts. Although you can add a “notificant” to a donation, there’s no way to actually send letters to notificants through the letter function. We’ve created a process to notify honorees and notificants manually that works great, but that’s something to keep in mind for folks that process a lot of honor/memorial gifts. -Special note if you go through the conversion process: When you add a new constituent, there’s a field that Bloomerang populates a date called “Created”. However, when your data is transferred, your original Created dates (if it was tracked in your previous system) will be lost and they’ll all be put into Bloomerang as the date the data was transferred. Bloomerang needs to keep the integrity of the original "Created" date of constituents OR create a custom field to place that information so you can run future reports. \[There is no way to use the import feature for us to go back and add this information in, so volunteers are adding it for us\]. -Task list: I’d like the task list to show more details to help you know what the task is, and send email reminders. Right now you make a task and then forget about it. -Letters need to export to word instead of a PDF. We have a pdf editing software here to get around that, but would like to keep our Family House fonts and make minor changes if needed, etc. -Need a way to catch duplicate records (either with a report, or alert if you're entering an address that's already in the system) Review Source Response from Bloomerang July 9, 2019 Hey Lisa, good news: you now have the ability to edit individual letters and manage duplicates! https://bloomerang.co/blog/design-segment-and-personalize-thank-you-letters-in-bloomerang/ https://bloomerang.co/blog/new-feature-real-time-duplicate-constituent-management/ CJ Cindy J. Project Manager Fund-Raising Used the software for: 2+ years ### "Bloomerang Evaluation" March 11, 2021 4.0 Pros Bloomerang offers a great deal of features and is easily customizable. The customer service experience has been outstanding. I started my job a few days prior to the pandemic closing everything down. The online team was amazing at helping me run vital reports, especially the first three months. They are incredible and I am so appreciative of their patience and assistance. Cons Reporting in Bloomerang is complex, with the number of filters and varying functionality. Therefore, the learning curve is steep to understand the way all the filters work. Previously, I mentioned our issue with soft credit reporting. Bloomerang needs to develop a screen checkbox option with three choices when entering a donation: Report on soft credit donor, report on hard credit donor, or report on both. With the rise in donor advised funds and FaceBook fundraisers, this would greatly enhance Bloomerang's marketability. Although you an report on soft credits, if you want detailed reports it's cumbersome. I often find I have to create two reports and reference one report to obtain all the information I need. In some cases, Bloomerang was unable to list information I wanted for soft credit donors and I had to do things manually. I am never 100% confident in soft credit reporting and spend a lot of time double checking things. We have a high percentage of donors who give through donor advised funds and Facebook Fundraisers, so this is a huge issue for our organization. Review Source HC Heather C. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use - great for small non-profits" June 8, 2021 5.0 Bloomerang has helped us become more donor-centric as we are able to easily track giving by first-time and long-time donors alike. Pros We had a seamless experience migrating historical records from Access to Bloomerang. The transition team was excellent. Every aspect of the user experience is relatively intuitive, and when it's not, the support staff and knowledge base resources are excellent. I love the payment processing and gift acknowledgement tools, and our emails look great! Cons The ability to manage events with ticketing and raffles could be more plug-and-play. Lots of custom fields required to provide the tools we are looking for. I would also love to see an integrated text-to-donate function. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing Bloomerang Functionality, service and price Review Source HM Hilary M. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Ineffective CRM - Steer Clear" February 25, 2023 1.0 Do you due diligence - we wasted our precious resources of time and money on Bloomerang. They have refused to give us any portion of our money back despite not even getting to a live stage. Bloomerang's failure to provide what we were promised is incredibly disappointing and I hope that this review will help ensure no one else is as negatively impacted as we are. Bloomerang is not a non-profit - and they are willing to take from them. Pros Website presence is impressive - BUT you don't have to be a customer to take advantage of the research and information. Cons Everything about Bloomerang was problematic once we committed to the contract and paid in full. The simplified platform was met just as equally with a terrible onboarding process that involved a painful weekly meeting with little progress. Our sales contact did not return calls or emails and we were supposed to be guided by a project coordinator/manager who did not know the platform himself. We heard "My job is only to get the data over. You will have your other questions answered in the next stage." The inherent problem with that is that we consistently found data fields missing even though we gave complete access to our current database. They could have easily looked at records to determine what was missing. We never even got to the stage of working with the data. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bloomerang We were duped. Review Source AM Ailithir M. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "The best option for small nonprofits" November 19, 2019 4.0 The fact that we can manage our contact database, membership database, donations, and email marketing all in one place has been transformative for our organization. We were previously using Constant Contact, generic spreadsheets, and Razor's Edge separately to do these functions and we wasted a significant amount of time trying to force these tools to do what we needed and to play nicely together. Customer service and tech support have always been available for even the silliest question, and we've been able to get volunteers from teens to senior citizens confidently entering data for us in a very short amount of time. The set-up period was well-organized: looking back, I wish we had done a few things differently, but hindsight is always 20/20. Pros This software is easy to navigate and intuit. It is built with small businesses & nonprofits in mind, which is obvious in it's design. It is great to be able to track so much data about our constituents in one place, as well as to link that data with transactions, contact information, and even email communication. It's not perfect, but it's improving all the time and is so much better than the other many options we tried! Cons The email builder (event after the most recent update) is pretty primitive and does not provide all of design the flexibility we'd like - we're an arts organization and our visual branding is really important to us. We wish that there were ways to import formatted blocks from one template into another, to change the background color of a single block, or to manipulate the code more easily. I also wish that we had the options to separate types of transactions (we receive payments for art sales as well as donations) more easily so that constituents' purchases could be separated from their charitable giving. Reason for choosing Bloomerang We liked the fact that it was a local company and that providing technical support was such a high priority. Review Source Nic M. Founder and Principal Education Management Used the software for: 1-2 years ### "For organizations small and large, Bloomerang is good fit." October 24, 2018 5.0 Our organization moved from Raiser's Edge to Bloomerang just over a year ago. If you are familiar with Raiser's Edge, you likely understand that this is a massive transition to undertake both technologically and fundamentally--but I'm glad we did. We moved away from Raiser's Edge because we needed software that was powerful yet highly intuitive and didn't ship with a price tag that is difficult to justify. A year later, all of my team members are comfortable using the CRM and do so wherever they need to because it relies only on a web browser and internet connect -- no proprietary software or hardware required; no desk to which you're chained. There is a lot of power in Bloomerang at a price point that I guarantee will fit any budget, and the Bloomreang team does a great job of creating a product experience that actually has you celebrating the renewal date because you can cut the check knowing you made an excellent choice. From our first call with the sale's rep and through 12+ months of communication, I have enjoyed our experience with Bloomerang and look forward to many years as a client. Pros Greater than the Bloomerang CRM itself is the company's incredible support team that is not only quick to respond and meaningfully engage, but does so humanely. Too many vendors staff their support teams with specialists who are technically proficient, but lack the ability to translate their knowledge into kind and understanding support. Without this type of support, clients like me would be left frustrated, defeated and with unresolved issues. Boomerang recognizes that their software AND support team needs to be human, and they do a great job putting this understanding into practice. This understanding is well-implemented in the software itself which requires minimal training to comfortably navigate and use. I am able to train-in team members on Bloomerang's basic functions within 60 minutes, and thanks to the software's intuitive interface, team members aren't intimidated by what they see on-screen, allowing them to explore Bloomerang's functionality on their own. This ease-of-use rings true for me as an administrator, too. Because I can swiftly navigate through the CRM's features, I am more efficient with my time and able to focus on completing projects and tasks without needing to consult a encyclopedia-length user manual. Overall, I have found that Bloomerang's great product and excellent support has elevated our team's ability to do our jobs well. We're not bogged down in the software anymore. We're focused on fundraising. Cons There are a lot of strategic opportunities for the Bloomerang team to take advantage of as they continue to grow as a company, and an area where I'd like to see growth is with third-party integrations. There is currently a MailChimp integration in the pipeline, but I'd also love to see the door open to platform access through API integration services such as Zapier, which would allow customers like me to easily and securely connect Bloomerang to other key software in use within our department and organization. Review Source Response from Bloomerang April 28, 2020 Nic, you rock! Good news: we now have a Zapier and Mailchimp integration! https://bloomerang.co/features/integrations/ LC Laura C. registrar& fundraising administrator Recreational Facilities and Services Used the software for: 2+ years ### "Bloomerang is terrific" July 14, 2021 5.0 Bloomerang has been responsive to our needs, requests for assistance and has provided us with a product that has helped us survive 18 months of no incoming revenue other than through donations. Pros Bloomerang puts all of our donation requirements at our fingertips. We are able to customize our campaigns and appeals and target niche portions of our donor base with specific communications. We also find their webinars, help tutorials and customer service to be excellent! The quality is excellent and the information is presented in a very user-friendly manner. Cons We find the editing tools used in creating emails and letters to be clunky. What we see on the screen isn't always how it looks to the recipient. But overall, this is a very minor concern. Review Source JB Jeb B. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Bloomerang" June 23, 2021 5.0 We love Bloomerang. Since we started using it, the number of individual donors has more than doubled and the amount they give is greater. It keeps so much organized and makes gathering the information needed quickly and seamless. Pros I love the ease of use for donor management. It does so much behind the scenes that it removes a lot of time and stress from my end. Cons There could be enhancements to improve the event functions and the dashboard. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Bloomerang Another non-profit in our area was using Bloomerang. It was important to me that I have someone that I know to be able to reach out to in case I ran into problems. After that, I just thought the functionality fit our needs perfectly and the price was right. Review Source Response from Bloomerang June 29, 2021 Thank you Jeb for the thoughtful review! FE Fernette E. Owner Civic & Social Organization Used the software for: Less than 6 months ### "Limited Options and Poor Customer Support" March 22, 2016 1.0 Pros We sought this vendor because of its simple platform and reduced cost. Cons There are so many negative experiences, it's hard to identify what I liked least. 1. Revolving door customer support. Sales was very attentive, but after we purchased, we had difficulty getting ahold of our customer support. At one point she said she only worked 2 days a week, and then she called from a noisy street. Customer support didn't know about integrations with other products or setting the platform for automation, so it took weeks to allow her to put me in contact with engineering. He answered in a helpful email that took 5 minutes. Constant Contact support is much better than this - it doesn't matter to me who I get on the phone if they are knowledgeable and nice. Other platforms definitely have their support personnel better trained to answer questions. 2. Inadequate documentation for support - Videos, no Texts. As is common I think for startup companies, Bloomerang filmed short videos, but neglected proper text documentation. Our donation director would watch videos, then have trouble finding appropriate parts if she had any questions. Good tutorial documentation has text (that can be searched) and also screenshots to help people know what to do. 3. Poor default donation forms - the donation forms were ugly and not what someone would expect for a donation software. We had to go with MailChimp anyway and so there was the added cost. Bloomerang is definitely not a good option for emailing your list (others have mentioned). 4. Poor search of the donation database. If you wanted to select a list by a certain demographic - like donors of a certain amount or from a different state and some other feature and then email them, then Bloomerang couldn't do it. Although they will take some customization of the donor entry, we often found that adding different client details couldn't be searched. What is the point of adding more details if you can't find them later? We had used another platform with better search capabilities. 5. They do not search for duplicates or common typographical errors. As a result, you may be charged for a much higher number of people that are not truly in your database. Other mail lists like Constant Contact search for duplicates and also make corrections in email addresses (like a missed period between gmail and com). Nothing like that in Bloomerang. 6. They do not stand by their product. There is no customer satisfaction guarantee. Although we stated a desire to cancel the product entirely after the first year and asked the rep not to process our direct deposit, she did it anyway. Bloomerang told me that their policy is not to refund any money even though we will not be using their product at all. I was not contesting the 1 year that we already paid into, what I didn't want to do was pay for the future year because we would not use it because it had so many missing needs. Just using an integration with Mail Chimp would serve us better than Bloomerang. The communication piece with Bloomerang is extremely weak. Review Source Response from Bloomerang March 28, 2016 Hello, Software Advice community! I'd like to address you, the reader of this review, directly rather than the author, whose review is largely punitive rather than constructive. Bloomerang absolutely stands by its product, which is why we did not allow this customer to break their signed agreement. We did, however, offer to pay for their third year in full. You can see from the feedback on this site that a vast majority of our customers (whom this reviewer condescends) are satisfied. I'd like to address individually some of the more dubious claims found in this review: "Revolving door customer support." Our support team currently consists of seven, US-based internal staff members. Their schedules are as follows (all times are eastern): Jason: 9am-6pm M-F James: 9am-6pm M-F Diana: 830am-530pm M-F Kristen: 830am-530pm M-F Daniel: 11am-8pm M-F Ron: 9am-3pm (3-5pm in another department) MTRF Susie: 11am-4pm T-F Our last turnover in the department was voluntary and occurred in June of 2014. Furthermore, our phone system routes support calls to a dedicated phone on each of our reps's desk. They do not give our their cell phone numbers to customers and do not take calls after hours. Calling from "a noisy street" would have been impossible. Lastly, our support reps are incredibly knowledgeable, not just in the Bloomerang product but in the nonprofit sector overall. For example, Ron has been working with nonprofits since 1987 when he became Executive Director of the Indiana Basketball Hall of Fame. Kristen holds an MPA in Nonprofit Management from Indiana University. "Inadequate documentation for support - Videos, no Texts." This is simply untrue. Our knowledgebase is filled with text-based documentation, including screenshots and videos. Anyone wishing to see for themselves can visit https://bloomerang.freshdesk.com/support/home and log on with the username: "demo.wayne" and the password "grace123". As for the rest, I invite anyone interested in Bloomerang to learn all that they can about the product's functionality by reaching out to customers who have left constructive reviews here. Transparency is one of our core values, and anyone wishing to discuss this review further - or any of our business practices - can reach out to me or our CEO, Jay Love, anytime day or night. Contact info is readily accessible on our website. -- Steven Shattuck, VP of Marketing KZ Kelly Z. Development Officer Religious Institutions Used the software for: 1-2 years ### "One of the best Developement Products on the market!" April 13, 2021 5.0 Ever since switching to Bloomerang, I have actually enjoyed entering donor information, running reports, creating emails, etc. With our other software, I dreaded having to login each day because it was just a clunky system, but not with Bloomerang. It is easy to find donor information, create forms, send emails, etc. And after 2 years, I have yet to run into any issues with the software, which is a win in my book. Pros From day one, everything with Bloomerang has been great. I was incredibly nervous about switching over to Bloomerang from our current software and they made the process so seamless and so simple. Once all of our data was converted, I jumped right in and could quickly run reports, create new donation forms, add images to all of my donors, and even link up social media accounts. Something that I could not do with our old software. Bloomerang's interface is also 'clean' and it is fairly easy to find anything you need. But what I have been most impressed with is its help features, free webinars, and customer service people. They are top-notch and you can't beat the free webinars that they offer weekly! I've learned so much since switching to Bloomerang. Cons We've only been using the software for about 2 years and right now, I really haven't run into any thing that I don't like. It is so easy to use and is really great software. Alternatives considered [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Bloomerang Bloomerang seemed like the perfect fit for our organization from its low-cost, to its stellar customer service, to its ease of reporting, and clean and smooth interface, it seemed like an easy decision to switch to Bloomerang. And we were right because it has been such a beneficial product for all of our developement needs. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) We found Blackbaud too combersome for our small nonprofit, it had too many bells and whistles that we did not need. In addition, the reporting feature was much too difficult and we always had to seek outside help to run even the basic of reports. Finally, the cost just became too much for our budget. Review Source Response from Bloomerang May 11, 2021 WOW Kelly! What wonderful feedback. I will certainly pass this along to the "powers that be" thank you! AW Amanda W. Development Director Performing Arts Used the software for: 2+ years ### "Good, but not great." December 13, 2021 5.0 Overall, I've had a good experience. Bloomerang's customer service is excellent. But, as much as I expect a learning curve with any new software, Bloomerang's curve is a bit more wicked than others. Pros I like how the donor profiles and donation timelines are laid out, and I like amount of features available for the price. Cons The thank you letter/donation receipt function is frustratingly basic. Needs major improvement. And my billing module has been under construction for months. Alternatives considered [Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/) Reason for choosing Bloomerang We were not ready to integrate all of our systems. Review Source Karen G. CEO Non-Profit Organization Management Used the software for: 2+ years ### "I love Bloomerang" May 11, 2021 5.0 Most fundraising vendors I've worked with feel very "salesy". Not Bloomerang. The company is made up of genuinely good people who honestly care about improving nonprofits' relationships with donors and helping them reach fundraising goals. I've been a customer for over 10 years and their culture continues to be this way. I also love how much time I save - other CRMs require a lot of time to clean up and input data; with Bloomerang I am able to spend more time actually raising money. Pros The reporting meets all our needs, data is easy to import and read, customer service and tutorial videos and articles are on point, and the company offers continuing education courses on fundraising strategies. Cons I've converted to Bloomerang from other CRMs at three different organizations now. Whatever cons they are, they are very minimal, and Bloomerang is constantly improving its system. Any major cons I could think of in the past have been resolved through upgrades they've done over the years. If I ever do have an issue, they are extremely open to feedback and will add my concerns to their list of features to improve. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing Bloomerang It's easy-to-use and read interface and its focus on donor stewardship and retention strategies. Review Source JM Jennifer M. Director of Philanthropy and Strategic Partnerships Education Management Used the software for: 1-2 years ### "Ease of use and excellent support" July 11, 2022 5.0 CEC was brand new to fundraising when I arrived and having a true CRM with donate page and payment processing functionality was the primary objective. Tracking gifts has been easy as has reporting. The moves management structure and tools ie notes, interactions , task reminders are excellent. Working on an import currently to begin engaging with alumni. Have had excellent support throughout. I also like your many webinars. Pros Intuitive and easy to deploy, like the interface with its plain language and clean, clear graphics and look/feel of the site. Easy data entry. Easy to schedule reports. Customer support is excellent. Donate pages easy to set up once workarounds were developed for our environment. Cons CEC is unique in that it is like 9 separate orgs under one umbrella. Being forced into one name on our donate pages was a challenge but we were able to find a workaround, although it was clunky and time consuming to do. The donate form isn't the most attractive and I don't like being forced into those impact statements. Understand why they are there but as a public charter school it's harder to devise such one to one menu options. In fact it encourages/trains people into transactional fundraising mentalities away from the importance of relationships and story. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Bloomerang I knew Salesforce was way too expensive and complex for our start up needs. The marketing team was looking at it so I was encouraged to as well but it was never a serious contender. I had previously set up grant management tracking in Excel. Individual donors have only been acquired since using Bloomerang to set up donate pages. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.