# Page 4 | Bloomerang Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Bloomerang the right Fundraising solution for you? Explore 1286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131207/Bloomerang/reviews --- Bloomerang 4.7 (1286) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Bloomerang ## Showing most helpful reviews Showing 76-100 of 1286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PS Peter S. Director of Phlanthropy Individual & Family Services Used the software for: 2+ years ### "Great Product, Outstanding Customer Support" October 15, 2021 5.0 From the onset our relationship has thrived because of the excellent customer service and support which elevates this company above all others. The small extra cost for the option of picking up the phone to talk to a real person vs. being forced to read online instructions or dumb chat boxes is worth every penny. We liked all the features of Bloomerang, but, from the beginning, our minds were swayed by the pleasant and helpful people at each step and on the end of the phone who listen, solve problems, answer dumb questions, and speak in a language that we can understand. When you buy Bloomerang you are getting great software, but you are really buying the service. Pros Visually pleasing, intuitive and easy to use, not overkill--just enough bells and whistles to do the job without being overwhelmed. Great reporting options and easy to clone. Cons would be nice to have more volunteer management features. Reason for choosing Bloomerang We liked the product and loved the salesperson and support staff from day one. They valued our time and answered our endless questions. One person in particular \[SENSITIVE CONTENT\] who not only was our contact, but became a friend who I have recommended to many, many non profit friends. Review Source DP Dorey P. Development Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Bloom with a view" May 17, 2022 4.0 Bloom has caused two issues with us, both pertaining to their team not following through with their commitment. Unfortunately, Bloom took payment for training sessions and never followed through with the one-on-one training as promised. Also, no follow up on system assessment Pros The features to help you model the system to your needs is pretty easy once you learn how to use it and the multiple functions that are accessible to you. Cons Easier help modules, search filters could be improved. Help those not as savvy. Review Source MM Marjorie M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great Value... Always Evolving" June 3, 2021 5.0 Overall this is my favorite donor and volunteer management software for a small to midsize nonprofit. The pricing is scalable and it really does a great job of integrating everything you know about a donor into one place. Pros I love how easy it is to use and understand Bloomerang out of the box. The customer service and training offered are first rate. Additionally, I love that wealth screening and NCOA scans are part of the package and not something I have to purchase and integrate separately. Cons There's very little I dislike. I want to be able to create custom titles and suffixes for people, but there's very little in Bloomerang that I can't do that I want to do. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Bloomerang I had used this before and knew it had what I wanted, pricing was competitive and lead times to get it done were reasonable. Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) I could not figure out how to do anything in our old database, reports were impossible, our data was a disaster. I had to spend a lot of money on consultants to fix our "free" Salesforce database. Compared to those costs, Bloomerang is cheap! Review Source Response from Bloomerang June 8, 2021 WOW Marjorie, thanks so much for your kind review. We were thrilled when the nightly NCOA was went live. Such an added benefit to our customers. MB Megan B. Director of Programs Non-Profit Organization Management Used the software for: 6-12 months ### "Finally a donor management built for small nonprofits!" May 12, 2023 5.0 I used another donor management system that was NOT built for nonprofits - and certainly not for small nonprofits - for years. It was a pain and rarely were we able to extract useful, reliable information from it because of all the various service packages and layers added over the years by different administrators! Bloomerang is so simple to use, and the information we extract from Bloomerang is accurate and useful. Pros I absolutely love how easy it is to customize Bloomerang to fit our needs. There aren't a million different products and service packages that you have to juggle to use your donor data. Reports are super easy to build. Donor acknowledgement is really as easy as a push of the a button! Cons We do have some issues with formatting emails and letters that we're working through. I also don't like that you cannot apparently schedule reminder emails for tasks or assign multiple responsible parties for tasks. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salesforce was a hot mess because of all the add-ins and various service packages implemented by the different administrators. Fields would often disappear after updates and information was not reliable at all. Review Source AH Amanda H. President Non-Profit Organization Management Used the software for: 1-2 years ### "Full featured system" August 9, 2022 5.0 We love Bloomerang. I've never been able to say that about other CRM packages we have used. Even our volunteers are able to get in and do meaningful work with this system. It' isn't cheap, but it is a very high quality system. Pros This is the first system we have used that is both easy to learn AND works well with other software packages. They have great partnerships with peer to peer platforms and are continuously improving the software. Cons I'd like it to track deceased contacts a little better. (You can mark them as deceased, but it doesn't note a date, and some other little things like that.) Their mobile app could be more full-featured. Reason for choosing Bloomerang Bloomerang let us really use custom fields, which was a big concern for us. Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) We had a terrible experience with Salsa. Review Source MMM Maranne McDade M. Executive Director Philanthropy Used the software for: 2+ years ### "Bloomerang 2 years later" October 19, 2021 4.0 We have been very satisfied. Pros The web-based interface is fantastic. The evolution of flexibility and email marketing agility is not growing as fast as our organization's ability to maximize it. But, at this price point, Bloomerang has proven to be a very useful mechanism for volunteer engagement, donor development and stewardship, and for developing reports to enable us to better steward our donors and increase the number of donors overall.. Cons Bloomerang is a little clunky. As we have gotten better at using it, our end-user satisfaction has lowered. We know more and want to be able to do more. For example, navigating in and out of email templates and copying and searching for past templates used is slow and multi-step, requiring back to the beginning navigation. Online forms development and email creation are somewhat "clunky". Alternatives considered [Flipcause](https://www.capterra.com/p/136488/Flipcause/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Bloomerang ease of web-based access and user interface were big reasons! Review Source MA Mary A. Consultant Hospital & Health Care Used the software for: 1-2 years ### "Bloomerang - Big Bang for your Non-Profit CRM Buck!" August 23, 2021 5.0 Great company to do business with! Had a very positive experience starting with the sales team, on through implementation and going live. We budgeted for some customization related to our website donation page and e-newsletters--well worth the money. Fantastic customer support since going live! Triggers for 1st time donor calls are a big plus for getting the engagement and donor retention ball rolling. Looking forward to using DonorSearch more--pricing on that is a real bargain! Pros Bloomerang's functionality, ease of use and flexibility were deemed very important for a small non-profit with zero database experience. Having all grant and donor data in one location has made the organization much more efficient with regard to mailings and e-communications! Love the flexibility of being able to edit individual acknowledgment letters. Bloomerang’s focus on donor retention practices and engagement stand to strengthen donor relationships and increase revenue. Finally, significant value and opportunity are represented in the DonorSearch add-on to conduct prospect research and enhance major gift pursuit. Cons Be sure to factor in adequate implementation costs, especially if your organization is new to data conversion. While Bloomerang offers great small shop pricing for organizations with few donors and small budgets, in terms of implementation I would recommend, and budget for, either their customized conversion or a basic conversion with the help of a consultant. This is too important an investment for folks who are already short on time, and in this case, the needed expertise. So not really a con, more like a reality check if you are new to database software. Multiple tributes within a single gift seem problematic and could use improvement. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Keela](https://www.capterra.com/p/154358/Keela/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Bloomerang Bloomerang's functionality, ease of use and flexibility were deemed very important for a non-profit with zero database experience. Competitive pricing incentives and superior customer support ratings were also critical to a final decision. Significant value and opportunity are represented in the DonorSearch add-on to conduct prospect research and enhance major gift pursuit. Finally, additional value flows from the free Fundraising Standard scholarship. Review Source DC Daniel C. Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "Bloomerang helps grow your nonprofit each and every day" September 14, 2020 5.0 I am delighted with my use of the system and I'm glad we made the change from our prior CRM. Transparency for the administrative team, ease of use, and great integrations is bringing lots of benefits in terms of our records, protocols, and our ability to reach our donors. Pros Great flexibility allows easy customizations that helps you improve your CRM with usage and time. When combined with easy navigation and fast/accessible reports, Bloomerang is a system that is actually enjoyable to use. That's a big deal for your CRM! Remember - systems that are not used are systems that are not helpful. Cons The biggest frustration is that the constituent giving statistics via the "summary" views and "Timeline" views is set to the calendar year. For those of us who have a fiscal year different than the calendar year, this framing is not ideal. I've raised the point with the helpdesk and I am optimistic that the improvement will eventually be implemented. For the meantime, it requires patience and a mental "filter" to adjust accordingly. Reason for choosing Bloomerang We researched about a dozen systems before selecting Bloomerang. Initially, we were going to eliminate Bloomerang from consideration due to limitations to the user access (e.g. you're either a standard user with or without transaction edit/entry ability OR you are an administrative user). While there were other systems that allowed for more nuance between users (e.g. intern, volunteer, staff, administrator, board, etc) - Bloomerang had such strength in nearly all other aspects that we decided to proceed with our migration to Bloomerang. It has proved to be the right solution for us! Review Source MA Melissa A. Development Coordinator Consumer Services Used the software for: 1-2 years ### "Bloomerang !" October 15, 2021 5.0 It's been excellent. We went from having an excel spreadsheet to an actual data base. Plus, the customer service is excellent! Pros Product is easy to use, customer service is excellent, and the training sessions offered throughout the year is very helpful. Cons My least favorite feature is the integration piece. I would like an events feature and think bloomerang could benefit from a piece where you can set up an events platform, purchase tickets, have a live auction, seat people at tables, and be able to print out guests lists. I also dislike, but also like all the set up for appeals, campaigns, and funds. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/) Review Source CR Christi R. Director of Development and Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Very solid CRM for mid-sized nonprofits " December 14, 2020 5.0 My favorite thing about Bloomerang is that it makes pulling reports accessible to a much wider group of people than our previous systems did. We used to need dedicated analysts to pull reports for the fundraising team, but with Bloomerang, even our most technologically challenged team members are willing to try running a report on their own. Pros My organization has been using Bloomerang for almost 5 years now. We choose it because we wanted a software that could help us manage a major donor cultivation strategy and a mass-marketing/email strategy at the same time. This software was the only one that we found that could do both of those things well. In the years that we've used Bloomerang, we've grown substantially (from a small-mid nonprofit to a fairly large one). It's been exciting to watch Bloomerang grow with us over those same years. They keep adding new features that address our growing needs. We originally thought Bloomerang might be the best fit software for a couple years, but we're still very satisfied and have realized that it can meet our growing needs for many more years. Cons There are some things that we have struggled with over the years, but most have been addressed with recent upgrades to the Bloomerang system. Our current biggest annoyance is that it's hard to filter out mass emails when looking at a donor timeline. We have a workaround for that, so it's not been a major challenge to date. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) eTapestry (and the other Blackbaud systems) were difficult to use. They intimidated many of our team members and required us to add extra administrative support to get information into the system. Bloomerang is substantially more accessible to a wide range of users and has all the tools we needed to grow. Review Source SR Susan R. Finance Director Non-Profit Organization Management Used the software for: 2+ years ### "Good Value and Ease of Use Make it Exceptional" January 22, 2021 5.0 I often recommend Bloomerang to my peers. For me, it is the best fundraising decision we have made. As Finance Director, I am also tasked with fundraising efforts. I have fundraising experience as an employee with a variety of non-profit organizations including Junior Achievement, a county hospital, United Way, a community foundation, a community mental health center, and now at a community action agency. While each organization has had their own nuances, the systems I have helped purchase at each pale in comparison to Bloomerang. It is by far the best software I have used based merely on its effectiveness, ease of use, and ability to guide the fundraising growth of our organization. Pros As a non-profit organization we are constantly having to have multiple employees help with the fundraising initiatives. We have found this software to be very user friendly. I am able to train staff to use it in a very short amount of time. Having an effective tracking database has been critical to good donor communications. The integration of the email functionality has definitely added value not only to our fundraising efforts but also our communication efforts in the communities we serve. Bloomerang is the very foundation we use grow our donor base. It also easily lets us see how we are doing with our efforts year over year. I also easily created reports to help guide our board of directors and our Executive Director for meetings with particular donors. Cons It would be nice if there were a few more 'stock' reports that generated. Reason for choosing Bloomerang Price, ease of use, and the ability to integrate email easily. We were also able to have the number of users we needed without having to pay more for each user. The reporting was easy for each donor and could give us great information to use to make decisions and appreciate current donors. We could easily demonstrate the value each donor provides to our organization. Review Source Response from Bloomerang January 25, 2021 Thank you Susan for recommending us! I'm curious what additional stock reports you'd like to see? SC Suzie C. Executive Assistant Real Estate Used the software for: 2+ years ### "Bloomerang is awesome!" November 8, 2022 5.0 Bloomerang really helped to organize our donor relationships. All of us knew who spoke to whom and the financial background of the donors. We didn't have to have the donor repeat information because everything was logged in the system. We could also put our efforts into those who had a connection to our cause and the financial means to donate more if asked. Pros I was a part of selecting Bloomerang for a nonprofit I worked for. It was midline for cost and midline for options. That actually met our criteria. We didn't have any experience with donor software so we wanted something intuitive and easy to use. That's Bloomerang. I really liked the donor search because we could evaluate a person's capacity to donate. That helped us to be intentional with our efforts. Cons I would imagine that the options offered are not as robust as some other platforms however, we never used a donor software before and this was more than we needed. So we felt we could grow with the program. Alternatives considered [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Bloomerang Bloomerang was so much more affordable and intuitive to use. It's not as robust as Blackbaud but it's also not confusing to figure out. It was a very easy switch for us. Blackbaud was very time consuming to set up and costly for features we didn't need. Review Source LB Lisa B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Wayne Township Education Foundation is a Fan" June 3, 2021 5.0 I have always appreciated Bloomerang. They have given me the attention I needed when it was needed. Overall, we are very happy with this product and the service. Pros This software is user friendly and sophisticated. Electronic Customer support is efficient. The learning hub with videos and help information is well done and easy to use. We have appreciated this product for over 5 years. Cons I would love to have more event management options (ticketing, in particular). Challenge/Team fund raising capacity like GiveButter would be great. And, having an attractive online donation page would be appreciated. The product is so sophisticated I probably don't know what I don't know in terms of using all of its features. Reason for choosing Bloomerang Local company that has involved public education foundations in product development. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Bloomerang much more user friendly and appealing to the eye. Review Source Response from Bloomerang June 8, 2021 Thanks so much Lisa for the thoughtful review! We DO integrate with Givebutter! More details on that here https://bloomerang.co/features/integrations/givebutter/. LAW Lee Ann W. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Bloomerang in a heart beat!" May 20, 2021 5.0 We are having no problems with Bloomerange and simply continue to learn. Coming from Blackbaud eTapestry is a dream! I recommend Bloomerang to all local and national leadership groups. Pros Bloomerang has great customer service, easy tutorials, tons of webinars, and educational offerings that are very informative. It was an easy transition to Bloomerang and we continue to learn all the features to best serve our needs. We are enjoying the email feature (no more 3rd party services needed) and the ease of getting mass mailings out. Our tracking of donor history and reporting is constantly getting better. I like the customer service and user-friendly program the most. Cons We are still learning the many options before us. We started with a larger package and have not scaled that back. If we need to bring it back, we will. I'm learning new payment features which we may embark but the public feels very secure with PayPal. Reason for choosing Bloomerang Friendly sales, review of all features and alignment with other products, ease of transition, cost, customer service, training, and we could talk to real people - not just online chat bots and tutorials. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Etapestry was cumbersome, NO customer service, NO training, and difficult to master. The system was purchased give year prior to my coming onboard but it was like they purchased a Cadillac and used it as a tricycle. They could not get proper training without additional fees. My personal interaction in trying to get a Customer Service Rep to answer my questions and assist me was impossible. I had to go to a 3rd party for training, which I refused to pay additional fees for an inferior product. They also had no plans for improvement for eTapestery so it was a no brainer to switch over. Review Source Response from Bloomerang May 25, 2021 Thank you Lee Ann for the thorough feedback! Happy to hear you are utilizing all of our free content too. Abdelati L. Treasury Accounting Used the software for: 1-2 years ### "The best product in development for non-profit organizations and others" August 22, 2023 5.0 With regard to experience, it can be noted that it has all the internal and external needs of the organization and gives a lot of internal stability in its management. Pros This product is characterized by accuracy in the analysis and management of all areas available within the institution, really wonderful. Cons Contrary to what is positive in its use, it cannot be negative Review Source JW Jane W. Director of Mission Advancement Non-Profit Organization Management Used the software for: 2+ years ### "Best CRM for mid-sized non profit" February 19, 2021 5.0 Our overall experience with Bloomerang has been terrific. We have much better reporting functionality, we track interactions more effectively. We create make use of all the features, and chose event software that integrates directly into BLoomerang this year, which has saved us a world of duplicate entry. We're very happy users. Pros I've been in fundraising for over 25 years and have used a lot of different CRM systems for fundraising. Bloomerang is my favorite because it is intuitive, well-designed, and because the company is continually updating and improving functionality. The ease of creating reports and pulling the information we need is my favorite thing about Bloomerang, followed by how easy it is to get technical support when we need it. Cons It is never fun to transition CRM software, and we had been with our previous provider for 15 years. We had a lot of data, and much of it was not maintained as well as I would have liked. But, Bloomerang met a rushed time line and we had what we needed to move forward as an organization. While we're very happy with Bloomerang, I would like to have a less clunkly way to track tribute gifts, and to produce letters to notificants in Bloomerang. Reason for choosing Bloomerang We were impressed by the variety of ways we were able to view and test the software before we committed. Once we got our hands on it, we really liked the way it works. We also saved a lot of money making the switch from E-Tap to Bloomerang. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) We were unhappy with the difficulty of pulling reports in eTapestry, the lack of functionality, and the lack of improvements to functionality. Review Source Response from Bloomerang February 23, 2021 Wow Jane! Thank you for the jam packed insightful feedback. We have the best customers, thank you much. DL Diana L. Administrative and Membership Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Membership Assistant Review" June 24, 2022 5.0 Pros Integration of Bloomerang was a smooth process, I like that the database tells me when I have duplicates so that I can clean up our database. Also, Bloomerang tells us when a credit card needs to be updated so that I can contact the member for resolution. Cons In the beginning Bloomerang used to show me customer names when I misspelled the first or last name. For some reason, it seems not to do that anymore. Reason for choosing Bloomerang I was not the person that made the decision to purchase Bloomerang Review Source AS Amanda S. Executive Director Medical Practice Used the software for: 6-12 months ### "Highly Recommended Program" July 12, 2022 5.0 Pros We switched to Bloomerang as an organization around a year ago. This program is intuitive and user friendly. The transition between programs was flawless and simple on our end. The data is well organized and easy to access. Our previous program required chatting with a representative every time we needed to create a report - however this program is easy to use and we've rarely had to use the chat feature! The times we've used the customer service chat have been fabulous. The people are friendly and very helpful! The training is excellent. We love how it tracks our fundraising goals and how simple the online donation form was to create. I also enjoy using the email blast feature - this has helped us reach out to our supporters in a new, easy way! Cons I honestly don't have any suggestions at this point. This program is better than we hoped for. Alternatives considered [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Bloomerang Based on our specific supporters, we felt Bloomerang would be a better fit. Network for Good seems like a good program for more tech-savvy individuals, however our supporter base is much older and the extra tech was unnecessary for us. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) eTapestry was unhelpful, unengaged and we could not effectively use the program. After our three year contract, we knew we needed something better. Review Source JS Jared S. Director of Relationships & Giving Non-Profit Organization Management Used the software for: 6-12 months ### "Get some traction" August 23, 2021 5.0 This has been an invaluable tool in our work to build relationships with our constituents. Pros The software helps me feel more in charge of fundraising. It's one place that keeps all my information in a reliable and accessible way. It really assists with the informal nature of relationship building by offering structures to articulate and evaluate. Cons Sometimes the processes can be a little too involved, especially the ones that I use less often. I find myself having to re-teach myself things because there are so many steps. But honestly, that's a minimal critique. I really do believe the software is as effective as the user. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bloomerang The salesperson was straight forward and had a great understanding of the software. They were exceptional at walking through product and quickly showing off just how effective it could be. the entire onboarding process was highly professional yet also personal. I felt like I was being helped at every step of the way and never felt like it was just about the "sale." There has been constant check-ins and questions about how things are going. At all times I have felt like if I ever ran into an issue, I could get assistance and get right back to work super fast. Not once have we questioned Bloomerang as our choice. Also, the pricing model was super easy to understand. A year later and the other shoe hasn't dropped. The pricing remains fair in relationship to our growth. Review Source MN Michelle N. Foundation ED Higher Education Used the software for: 1-2 years ### "Bloomerang review" April 13, 2021 4.0 Overall I am pleased with Bloomerang. It is my first experience with a CRM. It is definitely a step up from my old processes. I love being able to quickly find donors, to add non-donation interactions to their records, and to easily run fundraising status reports. Pros Bloomerang is easy to use and offers many features, some of which I'll probably never use. I moved from several spreadsheets and an Access database to one database with Bloomerang at a very reasonable price suitable for the small size of our donor database. The report feature is powerful; a little bit of a learning curve but not insurmountable. Customer service is quick to respond and thorough. Cons I was a little disappointed with the conversion. A testing guide came with the conversion. Here is an excerpt, "You’ll have up to five business days to check out the database and let your project manager know if you’d like for us to make any revisions. (We’ll provide a testing guide!) When you’ve completed testing, please send a single list of requests with specific examples to your project manager". When I sent my list of requests to my project manager, she informed me it was too late to make any revisions. She was terse and unprofessional. I informed her the testing guide said I could revise x,y,z within 5 days and she said the guide was out of date, that it was too late to revise x, y, z, that I should have been more careful when sending the data in the first place. I'm also not crazy about the letter feature. I wish I could import already-created letters from Word into Bloomerang. Instead I had to re-design my letterhead within Bloomerang and create new letters. My Board is listed in the letterhead. When the Board changes, I have to revise the design within Bloomerang; I can't just import it from Word. Reason for choosing Bloomerang Scalability of price based on number of constituents, company history, customer service, focus on donor retention, had all the features our small nonprofit needs at a good price. Review Source AW Andrew W. Development Director Non-Profit Organization Management Used the software for: 1-2 years ### "Bloomerang for the WIN!" May 17, 2022 5.0 Pros 1)Really really strong support! From the conversion team to the people in the chat. Helpful and quick when you are stuck. Additional seminars that cover topics of interest(beyond the software) as well as how to sessions. 2)Very easy to use for the entire team 3)powerful enough to generate reports that save time Cons It lacks a good newsletter integration so we use third party. The layout of the interface is locked, it would be great if you could reorder the elements. I'd like to have the ability to customize the dashboard more- Reason for choosing Bloomerang Expense over time- SalesForce was free for non-profits but setup and support were very expensive. Review Source MT Monica T. Administrative Director Arts and Crafts Used the software for: 1-2 years ### "Bloomerang is perfect for our mid-size nonprofit" January 6, 2022 5.0 Bloomerang is exactly what we need it to be. Prior to having this CRM, we pulled solicitations from Quickbooks, which took hours to merge reports and get the information we needed. In Bloomerang, I make a report (sometimes with the exceptional help of the support team), save it, then just make adjustments for the next time I need the same information. I liken Bloomerang to the Toyota Corolla of CRMs... it does exactly what we need it to do, when we need it to happen. Pros The customer service/support is incredible. When I have questions, they make sure I have the resources to understand what's needed for the next time. Additionally, when I've made suggestions for improvements, they've turned around made the improvements within a week -- I feel heard! Cons There are a couple of add-ons that I wish were just part of the existing program, but I understand that certain tools cost more. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) Reason for choosing Bloomerang Honestly, once we got the Bloomerang demo, we knew this is the product we needed. The cost was fair and the customer service blew us out of the water. Review Source MP Marion P. Executive Director Individual & Family Services Used the software for: 2+ years ### "Easy to use and stellar customer service" January 17, 2023 4.0 Pros Bloomerang has made it simple to track contributions to our organization. The customer service is convenient and friendly. Star Gospel Mission is glad we chose bloomerang! Cons It would be helpful to have the ability to import organizational letterhead for receipt letters. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing Bloomerang Cost, ease-of-use, customer service. Review Source HP Hannah P. Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Bloomerang for the win!" February 19, 2021 5.0 I love Bloomerang and use it on a regular basis. I no longer hesitate to look up information or turn to Bloomerang for help. Because I had so many issues with our previous database, I found myself dreading having to use it and/or figuring out a different way to gather the information I needed. Pros My company used Raiser's Edge for many years before switching over to Bloomerang and that was one of the best days in my working career. I love that we can immediately get a sense of a donor as their page comes up with the Giving Summary and Level of Engagement. I also appreciate being able to quickly see what the latest, largest, first, and lifetime giving is at a glance. Pulling reports, mailing lists, and financials is very user-friendly, too. Having trainings available to return to for refreshers and references is very handy. Using Bloomerang has been a game-changer for me in keeping track of donor information and then having the ability to compile that information in almost endless ways. Cons The most time consuming part of Bloomerang that feels a bit clunky is the creation of households. It requires data entry for one of its members, a new constituent record for the other member of the household, and then going back to create a household and link the two donors. It feels like there could be an easier way to get that information and create those relationships without so much back and forth. Reason for choosing Bloomerang We looked at three other software offerings but we all agreed that we felt the ease of use, the look and feel of Bloomerang, and the cost comparison made it our first choice. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Our Development Team was not happy with certain aspects of Raiser's Edge and we found it did not feel it was worth the enormous cost. Review Source Response from Bloomerang February 23, 2021 Thank you for your feedback regarding households Hannah. I will pass that along to our product teams! MB Melissa B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Some limitations, but ultimately we are quite satisfied with Bloomerang, Live Chat Help is stellar" January 22, 2021 5.0 While building reports in Bloom is somewhat tricky (which I know is the same for all donor database programs), it is a remarkably helpful tool. The fast, friendly, and knowledgeable help from the "Live Chat" folks makes navigating these reports INFINITELY easier. Pros Initially, what I liked most about Bloomerang was the simple, attractive, and somewhat intuitive user interface. After a few years of using Bloom, however, I have to say that their online chat support is outstanding. Truly it is the absolute best online support team that I have ever experienced for any website or webservice. Cons We are a membership based institution which is slightly different niche of non-profit. Bloom isn't set up for that, but we've made some workarounds. A serious drawback is their lack of ability to handle class and event registration without setting up a new appeal for each program. They also cannot offer program registration with both paid AND free admission, depending on membership status. Sadly, I haven't discovered any program or plug -in that's able to do this. It's either all-paid or all-free registrations, not both. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Bloomerang The easy user interface of Bloomerang was a major deciding factor. I don't have a dedicated database manager, so the program has to be accessible by many employees for varying tasks. Affordability was also a factor. Review Source Response from Bloomerang January 26, 2021 Thanks Melissa for the honest feedback. I'll make sure to get in touch if things change on our end. Happy to hear you've been able to lean on Support! 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