# GalaBid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GalaBid the right Auction solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131238/GalaBid/reviews --- GalaBid 4.8 (50) [View alternatives](https://www.capterra.com/p/131238/GalaBid/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GalaBid Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews AJ Ashley J Assistant DirectorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Customer support was responsive and helpful when questions came up, and overall the platform offered strong value - the participants covered the cost!“ December 9, 2025 TB Tamara B Event Manager Non-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months. “Visually when set up the auction platform looked a bit dated“ November 24, 2020 JO Jennifer O Marketing DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Easy to use and setup, excellent customer service, and really useful to be able to have auction items, raffle tickets, merchandise sales and a donation button all in one place.“ December 12, 2025 NC Nancy C Committee memberFund-Raising, 2 - 10 employeesUsed the software for: I used a free trial. “Everything and it was Free and easy to get going plus they have great sealed bid items to help you raise more money for your cause.“ January 15, 2026 NT Nico T PrincipalFund-Raising, 11 - 50 employeesUsed the software for: 1-2 years. “Simplicity, reliability, and customer service truly set this apart.“ January 21, 2026 ## Showing most helpful reviews Showing 1-25 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher G. Fundraising Chair Non-Profit Organization Management Used the software for: Less than 6 months ### "Good but not great" April 30, 2022 4.0 It's hard to beat free, so that's good, and customer support was responsive and knowledgeable. Needs a minor tweak, but I'll use it again. Pros Overall I found the Galabid software easy to use. The automated checkout feature was handy. Cons There needs to be two post-auction screens - one a concise list of everything that did not sell and another that lists everybody who bought something and what they purchased. Switched from [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) strictly based on price. Review Source KM Kim M. fundraiser... none of above applies... Education Management Used the software for: 1-2 years ### "School Art Auction " December 2, 2025 5.0 I would say it's been excellent. It's the 3rd time we've used it and it's been fantastic each time. Having the free (with tip option) this time has made the experience even better. Pros the online chat is excellent. the reporting features afterwards are great and the online auction features like all the extra details you can tweak and the comms functions are also excellent. Cons I can't see the reserve and current bid in my back end view. I can either see bids on each item, but not what the reserve is or I can see the reserve but can't see what the bids are at. I don't want to have to download a report to see these details side by side. Alternatives considered [32auctions](https://www.capterra.com/p/173097/32auctions/) Reason for choosing GalaBid used previously so setting up was much easier because everything could just be mirrored over. Switched from [32auctions](https://www.capterra.com/p/173097/32auctions/) better features in galabid and notifications Review Source AS Amanda S. Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Best Customer Support, Intuitive, Easy" April 30, 2026 5.0 Pros Easy to setup and run an auction for our animal shelter. Customer support is honestly the best on the internet out of every service I use. They're responsive, knowledgeable, and happy to help. We were able to support all of our donors easily. The bidding process was intuitive. You get a lot of value for the small amount paid in fees. Cons The item numbers under the items on the auction gallery may confuse bidders into thinking that's the number of bids an item has. No option to completely hide bidder names, or anonymized name, on gallery. Review Source TB Tamara B. Event Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "GalaBid " November 24, 2020 4.0 Pros It was easy to use and navigate. The Galabid team answered any questions I had as they came up and were very helpful. Cons Visually when set up the auction platform looked a bit dated Review Source NT Nico T. Principal Fund-Raising Used the software for: 1-2 years ### "Reliable, Efficient, Excellent Customer Service!" January 21, 2026 5.0 We use them for all of our online auction campaigns and will continue to do so. A lot of other companies have red tape in getting ahold of someone for assistance; GalaBid does not. They are quick and helpful. Pros Simplicity, reliability, and customer service truly set this apart. The interface is exceptionally intuitive and easy to navigate, making the entire experience seamless from start to finish. The platform performs consistently and reliably, giving complete confidence that everything will work as expected. On top of that, the customer service is outstanding—responsive, knowledgeable, and genuinely supportive. Overall, an amazing experience across the board. Cons At this time, there’s nothing that comes to mind. Everything has worked smoothly and met expectations, with no issues or concerns to note. Alternatives considered [Givergy](https://www.capterra.com/p/10026777/Givergy/) Reason for choosing GalaBid No red tape and reliable. Great customer service. Switched from [Givergy](https://www.capterra.com/p/10026777/Givergy/) Too much red tape with Givergy. Little more difficult to use. Review Source GS Grace S. Web Management Music Used the software for: Less than 6 months ### "GalaBid is a dream for small nonprofits looking to host digital auctions" November 17, 2025 5.0 GalaBid is a fabulous platform! Highly recommend to any nonprofit organization looking to host a digital auction. The customer support, ease of use, and incredible fee structure make this the best fundraising platform out there. Pros Our organization had a fantastic experience using GalaBid for our virtual silent auction! The campaign was incredibly easy to set up, and we appreciated the ability to provide multiple photos for each item and reorganize the order of the items on the campaign page. The interface is also aesthetically pleasing and easy to navigate, both on a computer or mobile device. Bidding and payments were easy to manage for both bidders and admin, and the fee structure is unlike any other – it's such a wonderful tool for nonprofits to be able to maximize their fundraising while using such a helpful site. And, the customer support team is friendly and always available to assist! We highly recommend GalaBid for any organization looking to host a digital fundraiser. Cons We honestly did not encounter any difficulty with the site during our campaign. The only thing to note is that GalaBid does not automatically charge bidders to the pre-authorized card upon winning an item – that would have been a helpful feature to avoid the additional step for winners. Alternatives considered [32auctions](https://www.capterra.com/p/173097/32auctions/) Reason for choosing GalaBid The pricing structure was best on GalaBid – incredible that your nonprofit can keep 100% of profits! The other sites we considered were free for small auctions, but charged fees after a certain number of items was reached. GalaBid also allowed for more customization, such as the option to provide multiple photos for each item. Review Source AJ Ashley J. Assistant Director Education Management Used the software for: 2+ years ### "Smooth, Intuitive, and Perfect for School Fundraising Events" December 9, 2025 5.0 Our experience with GalaBid was very positive. The platform made it easy to run an organized, engaging, and successful online auction from start to finish. Both the organizer and bidder experience felt smooth and well thought out, and having everything, bidding, donor management, payments, and collaboration, in one place made a big difference. Pros GalaBid is intuitive, reliable, and well suited for managing a busy fundraising event. The bidding process is smooth and mobile-friendly, which encouraged strong participation. Donor and event management tools are clear and easy to use, making it simple to track items, payments, and communications. Team collaboration worked well, allowing multiple organizers to manage the auction efficiently. Customer support was responsive and helpful when questions came up, and overall the platform offered strong value - the participants covered the cost! Cons We experienced a small reporting issue related to the buy-it-now feature on auction items, where those purchases were not appearing in our reports. That said, when I reached out through the chat, support responded quickly, clarified that this was a newer feature, and explained that a fix was already in progress. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing GalaBid We chose GalaBid because it offered the best balance of value and ease of use. Compared to other platforms, GalaBid was intuitive for both organizers and bidders, required less onboarding for our team, and provided the core features we needed without unnecessary complexity, making it a cost-effective and efficient choice. Review Source JP Jennifer P. President Non-Profit Organization Management Used the software for: 1-2 years ### "Highly Recommend!" February 10, 2026 5.0 My overall experience is incredibly positive. GalaBid is very easy to use, navigate, and understand, and the customer service is excellent. Pros GalaBid is great all the way around, but what I appreciate most is the 24/7 live chat with a real person on the other end. They are incredibly responsive and answer questions/fix problems in real time. That kind of service is hard to find these days! Cons This is a personal preference, but I think that the AI-generated descriptions are too long and wordy. It has been my experience that people at a silent auction are drinking and socializing and are not reading lengthy descriptions of the items they are bidding on. Short and sweet, listing the high points is the way to go! Review Source TW Thesha W. Events Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Casino Night Success" April 1, 2026 5.0 GalaBid made running our silent auction and raffle incredibly smooth. The platform was easy to set up and customize, and their support resources and live chat were very helpful. We loved having all our sales and donations flow through one place. Our only challenge was slower on-site registration for guests who hadn’t pre-registered, but overall GalaBid was an excellent tool that helped our event run successfully. Pros \*Very easy to set up and customize auction items and raffles \*Helpful resource documents that make onboarding quick and smooth \*Responsive chat support available to answer questions in real time \*Unified platform for auctions, raffles, sales, and donations \*Pre‑registration option helped streamline some of the check‑in process Professional-looking platform that was user-friendly for guests Cons \*In‑person registration took longer than expected \*Verifying emails at check‑in slowed down lines \*Guests who didn’t pre-register caused bottlenecks Review Source ML Michael L. Operation Manager Consumer Electronics Used the software for: Less than 6 months ### "Easy fundraising platform for auctions and events" March 27, 2026 5.0 Very positive. It made events much easier to manage. The platform is user-friendly, works well on mobile and desktop Pros easy to set up, works well on mobile, and it's simple to let guest to bit, donate and pay in one place. Cons some parts of the setup can still take extra time if you have lots of items. new users may need extra time to learn all options Review Source TH Tony H. Board Member Sports Used the software for: Less than 6 months ### "Mallee Eagles FNC" September 14, 2020 5.0 First time in the online auction scene - very happy with the Galabid experience. Customer service from \[SENSITIVE CONTENT HIDDEN\] was first rate, they were both friendly and approachable and answered any questions in a short time frame. Training with \[SENSITIVE CONTENT HIDDEN\] was step by step and easy. (I am not an IT expert, so this was great). Follow up directly before and after the auction was much appreciated as it reassured me that we were on target. Pros Ease of Use - Practical menu driven. Well laid out. Cons Only small things. Perhaps the wording Auction Closed before the auction had started could be changed to Auction Not Yet Open, or Auction Opens 05/09/20. Some people were a little confused where there are multiples of a particular item, not knowing if there were any left to bid on - not sure of the answer here, but just trying to avoid listed the items multiple times. Reason for choosing GalaBid Your history in providing this service to many charities etc was a major factor. Cost also came into it, but less so. Review Source Response from CrowdComms September 22, 2020 Hi Tony - many thanks for providing your feedback. We're delighted that you had a great experience using GalaBid. Your point about the 'Auction Closed' tag is a good one! We've now amended this field so it's customisable. We're also looking at the multiple item profile to see how we can make the remaining item numbers clearer. Thanks again for taking the time to respond and best of luck for your future fundraising. TB TerriAnn B. Professor Environmental Engineering Research Used the software for: Less than 6 months ### "Fundraiser Auction for sports team " December 2, 2022 5.0 Excellent, the whole experience was a great success. Thanks ! Pros Really was very easy to set up and there were lots of great videos if you did get stuck. Help via email was also fast, efficient and friendly. The site looked professional and was easy to update Cons Would have liked to have added more than 4 photos for some of the items. Review Source FA Fran A. Treasurer Performing Arts Used the software for: Less than 6 months ### "GalaBid Review" December 15, 2023 5.0 For a small non-profit that cannot afford higher end online auction/fundraising platforms, GalaBid was the perfect solution. We chose to pay GalaBid a small percentage of our receipts which was very economical and well worth the money. Easy to set up, had no issues with bidders downloading or utilizing the platform. Currently considering utilizing their donation option as well. Pros GalaBid was economical for our small non-profit community theater. It was easy to setup on the administrative end. Ease of use for auction bidders. Cons GalaBid requires an account with Stripe. It was easy to create an account and enter bank information for payment. It was just one more step to setup. Not a deal breaker by any means as once set up, everything worked smoothly. Reason for choosing GalaBid GalaBid is economical for smaller organizations and smaller fundraising events. Ease of setup and use. Review Source SB Sarah B. Event Planner Used the software for: ### "Excellent product, even better service!" June 6, 2016 5.0 We have just moved to using GalaBid after being unhappy with the UK market leader, and we are so pleased we did! Their software is the most upto date on the market, it looks wonderful with faultless performance, and our account manager was very helpful offering expert advice whenever we needed. The night was a success raising just shy of 72k, 30k of which we had already raised prior with the pre event auction bidding feature. The post event support was just the same as before, excellent. Helping us both manage and collect outstanding payments, guests addresses, with regular reconciliation updates, all payments were in and monies transferred by the following week. Look forward to working with them next year, I thoroughly recommend using them for any of your fundraising events. S Review Source IM Ingrid M. Communications & Commmunity Fundraising Fund-Raising Used the software for: Less than 6 months ### "Sumptuous Sounds" January 14, 2019 4.0 We really valued the phone support, friendly team, assistance with graphics and posters, and having the option of onsite support at our event was a God-send. Managing the software (while relatively easy) on the night while knee-deep in event management would have been additional stress and burden. We enjoyed working alongside with the customer representatives who was familiar with our venue and full of tips and tricks and practical advice. Pros \-Intuitive and straightforward to navigate back-end -Uploading photos simple -Our supporters found it easy to use too! -Front end very slick and professional, easy to share across socials -text messages and prompts sent to bidders helped build excitement on night Cons Price. We negotiated a reduced rate. Full price for a charity our size would not have been feasible. Review Source EA Elisha A. Volunteer Fund-Raising Used the software for: Less than 6 months ### "Great fundraising platform" September 18, 2020 5.0 Highly recommend Galabid, great platform and support from staff Pros Fantastic platform! Easy to use and manage the auction from behind the scenes. Very professional platform and great support from Galabid staff Cons The commission taken by Galabid, but we were very grateful for the level of support and training provided Review Source Response from CrowdComms September 27, 2020 Hi Elisha - thanks very much for your feedback. The team are delighted you had such a positive experience with GalaBid. TC Tanya C. Chief Executive Non-Profit Organization Management Used the software for: Less than 6 months ### "Endo NZ" April 8, 2022 5.0 Pros Galabid was very easy to use from an organisation point of you and the customers find it very simple too. Cons I did receive a spam text from Galabid after registering for the auction. Review Source SA Speranza A. President Non-Profit Organization Management Used the software for: 2+ years ### "Excellent choice for online auction platform " November 21, 2025 5.0 We've used Galabid since 2022 to set up and manage an online auction to raise money for our small non-profit organization based in Mexico. At the time, they were one of the few online auction platforms for nonprofits that let us work in Mexican pesos. In addition to have an easy-to-use platform, they have outstanding customer service. We have been working with the same customer support agents for three years now - that says a lot about the quality of this company. Pros There are so many things to love about this platform and the company. The application is easy to set up and to use, and the ability to "clone" auction information from one year to the next saves a lot of time. Our customers find it easy to log-in and make bids - and we work with a lot of senior citizens! And best of all, their customer support is outstanding! Almost anytime day or night they have live humans availble to help in real-time if you have a question. Finally, the fees are reasonable for the service that you are receiving. All in all, I highly recommend Galabid for your online auction needs. Cons My only suggestions for improvement would be the addition of WhatsApp as a way to communicate with customers about the status of their bids. Review Source JO Jennifer O. Marketing Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Galabid gave our event the boost we needed!" December 12, 2025 5.0 We used it to enhance a fundraising gala for our organisation and it was a huge success. We were able to sell raffle tickets very easily and it really made a difference to our cause. Pros Easy to use and setup, excellent customer service, and really useful to be able to have auction items, raffle tickets, merchandise sales and a donation button all in one place. Cons Setting up the widgets and adding the URL links was a bit "clunky" but once it was done it worked great. Review Source Response from CrowdComms December 15, 2025 Hi Jennifer - we love that that you had a great experience with GalaBid! Thanks for taking the time to provide us with this valuable feedback.  KK Kitty K. Event Organizer Non-Profit Organization Management Used the software for: 2+ years ### "Great way to have an auction!!" November 9, 2025 5.0 Have used this platform for a silent auction for over 4 years once it was not possible for me to have it in person. It is fun to watch the bidding wars when it is getting ready to close. Tip: I started using reusable bags to put my auction items in if possible. That way it is easy for pick up and no one uses baskets anymore!! Pros The customer service is so helpful no matter what time of the day. Like how it sends out invoices and can send out reminders. Easy for me to set up auction and for people to use. Cons I don't know of any cons I would list. I understand why a small fee has to charged to keep the site free. Review Source CCC Caitlin Cunningham C. Marketing and Events Advisor Non-Profit Organization Management Used the software for: Less than 6 months ### "New user - very happy and would use it again!" December 1, 2025 5.0 Great product, easy to use and helpful customer service. Very quick to help when I had a question and the Live Chat on the platform meant there was always someone around to help. I was nervous on the night being a first time user, but it went smoothly. Great investment for a slick charity auction! Pros Easy to navigate and set-up. Platform looked great from a user perspective. Had multiple options set-up for raising money on the night - live auction, silent auction, raffle and donations. Cons As we didn't budget for full assistance setting up and it was my first timing using the platform, I did miss some items that should have been done before the event, but nothing critical and I'm aware of how those should be set for the next event that requires a platform like this. The auction closed early on the night (could have been a timezone problem as we were in a different state), so would make it a manual close next time to avoid any potential error. Review Source JV Jonathan V. Wed Developer Religious Institutions Used the software for: I used a free trial ### "Great Auction Experience" December 8, 2025 5.0 Our overall experience with GalaBid was very positive. It provided exactly what we needed for our auction, was easy for our team to learn, and offered great value for the cost. We would definitely use it again. Pros GalaBid was very easy to use, intuitive for both administrators and participants, and the service team responded quickly whenever we needed support. It made managing our auction smooth and efficient. Cons The projector display setup was a little challenging to figure out at first, but once we understood how it worked, everything ran smoothly for the event. Review Source NC Nancy C. Committee member Fund-Raising Used the software for: I used a free trial ### "3 times more money raised then last year with GalaBid " January 15, 2026 5.0 It was my first time using a online platform, was skeptical at first since silent auction used to be on paper but wow big different so much easier and less work once closed off, if people leave Galabid has all the info to follow up Pros Everything and it was Free and easy to get going plus they have great sealed bid items to help you raise more money for your cause. Cons There was nothing I liked least since the dashboard has everything you need from uploading items with pictures to once closed easy payment platform for all participants Review Source HR Hayley R. Treasurer Education Management Used the software for: Less than 6 months ### "GalaBid makes it easy to raise money with fab customer service" December 9, 2025 5.0 Very good - the platform was easy to use, they had a very helpful team and solved any issues or confusions immediately. Would use again Pros No fees, exceptional customer service, very helpful staff always there to help, ability to customise the auction Cons Sometimes it was a bit tricky to navigate to the right sections that I needed but this was easily resolved by the fab customer service Review Source HH Heather H. Secretary Fund-Raising Used the software for: Less than 6 months ### "Silent Auction on GalaBid Platform" August 4, 2024 5.0 Overall excellent and received many positive comments from supporters. Pros Easy to use, provided bidders with instant information on their bids, whether or not they were outbid, what amount to bid next. Everything was clear and straightforward. Easy to add auction items. Cons Setting up the billing trough Stripe. Sometime the URL did not work properly and people had to add half of the link. Switched from [Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/) Not all supporters on FB. FB not particularly effective way to conduct a Silent Auction Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.