--- title: "GalaBid Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GalaBid the right Fundraising solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131238/GalaBid/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- GalaBid 4.8 (58) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of GalaBid Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews AJ Ashley J Assistant DirectorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “The platform made it easy to run an organized, engaging, and successful online auction from start to finish. Both the organizer and bidder experience felt smooth and well thought out, and having everything, bidding, donor management, payments, and collaboration, in one place made a big difference.“ December 9, 2025 AJ Ashley J Assistant DirectorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “We experienced a small reporting issue related to the buy-it-now feature on auction items, where those purchases were not appearing in our reports.“ December 9, 2025 LM Laraine M volunteerReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “Data entry, uploading photos, editing, all the great reports, very easy close out process.“ June 5, 2026 SS Stephanie S HR CoordinatorRetail, 501 - 1,000 employeesUsed the software for: 1-2 years. “Specifically, using Stripe for transactions was not ideal for our organization.“ May 8, 2026 TW Thesha W Events ManagerNon-Profit Organization Management, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Our only challenge was slower on-site registration for guests who hadn’t pre-registered, but overall GalaBid was an excellent tool that helped our event run successfully.“ April 1, 2026 KM Kim M fundraiser... none of above applies...Education Management, Self-employedUsed the software for: 1-2 years. “I can't see the reserve and current bid in my back end view. “ December 2, 2025 PP Philippe P Executive DirectorEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “User friendly platform , no fee, excellent live chat service, always very quick and live agents find the answers in no time.“ July 21, 2026 KM Kim M fundraiser... none of above applies...Education Management, Self-employedUsed the software for: 1-2 years. “I don't want to have to download a report to see these details side by side.“ December 2, 2025 ## Showing most helpful reviews Showing 1-25 of 58 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Development Director Used the software for: 1-3 years ### "Valuable platform!" October 14, 2026 5.0 We've used GalaBid for 3 events now, and we've loved it. It has helped increase bidding and made for a much smoother alert process when someone wins an item. It has also removed a lot of strain on our check-out teams because participants pay in the software itself. And if they forget to pay, we can easily charge their card or send them a reminder. GalaBid has been great for each event we've used it for, and we'll keep using it at future event auctions! Pros GalaBid is very easy to set up and use! It transformed our silent auction process. Not only is it easy to use on the administrative side, but the bidding process is easy for participants. They can easily see when they've been outbid, and they have the opportunity to bid again. It's also easy for them to see what they've won and to make their payment. I especially love that it's free!! It's an incredible platform, and we've found it to be well worth the credit card fees they charge. Cons I have no complaints about GalaBid! It does exactly what we need it to do and more. I really appreciate that they've made their platform available for free! Review Source Quisitive B. Sr. Executive Used the software for: I used a free trial ### "Simple, Reliable Platform for Managing Fundraising Auctions" October 1, 2026 4.0 My overall experience with GalaBid has been quite positive. The platform makes it much easier to organize and manage fundraising auctions without having to rely on multiple tools or complicated manual processes. I particularly like the straightforward interface, as it is relatively easy to set up auction items, manage bids, monitor activity, and keep track of participants. The real-time updates are useful during live events because they provide better visibility into what is happening and help the team respond quickly when needed. Performance has been reliable in day-to-day use, and I haven’t found the platform unnecessarily complicated for regular auction management. The onboarding experience is also fairly smooth, although new users may need some time to understand the more advanced features and customization options. The support resources are helpful when guidance is required. From a pricing perspective, GalaBid offers a good range of features for organizations running fundraising events, although smaller organizations may need to consider their budget carefully. Overall, GalaBid has helped make our auction and fundraising activities more organized, reduced manual coordination, and provided a more convenient experience for both the organizers and participants. Pros GalaBid’s biggest strength is how easy it makes it to manage auctions and fundraising activities from one platform. I like the clean interface and the fact that setting up items, monitoring bids, and keeping track of activity doesn’t require much technical knowledge. The platform also provides good visibility into auction performance, which helps with managing events in real time. Overall performance has been reliable, and the onboarding process is fairly straightforward. The pricing seems reasonable considering the range of fundraising and auction features available. Cons GalaBid’s biggest strength is how easy it makes it to manage auctions and fundraising activities from one platform. I like the clean interface and the fact that setting up items, monitoring bids, and keeping track of activity doesn’t require much technical knowledge. The platform also provides good visibility into auction performance, which helps with managing events in real time. Overall performance has been reliable, and the onboarding process is fairly straightforward. The pricing seems reasonable considering the range of fundraising and auction features available. It saves a lot of manual coordination and makes the overall auction experience more organized for both the team and participants. Review Source R Reviewer Interior Designer Used the software for: 3-5 years ### "The most reliable, user friendly platform we trust year after year" August 18, 2026 5.0 Our overall experience has been fantastic. The platform has made running our annual auction incredibly easy and stress-free, particularly when managing a large number of bidders and items. Everything is intuitive and well organised, and we’ve always felt supported whenever we’ve had a question or needed assistance. After four years of using the platform, we’ve consistently had a smooth and reliable experience and would absolutely recommend it to others. Pros Incredibly straigthforward to use platform. We have used this for 4 years in a row to support our yearly auction and we would not have pulled it through so seamlessly every time without it. It's set up in a way that everything has been thought out and if you can't find your answer in the VERY helpful tutorials, the agents are always at hand to support and super prompt every time. Cons There is genuinely nothing I dislike about GalaBid. Everything is straightfoward and easy to manage. Review Source R Reviewer Founder Used the software for: Less than 1 year ### "Support was Fantastic!" July 26, 2026 5.0 Brilliant service, Brilliant software, Brilliant Staff. What an amazing company, thanks for the help. Pros I am new to Galabid and I had an issue with prices not showing! The support from \[sensitive content hidden\] was absolutely super. I can get frustrated when things do not work quite quickly or I cant find a tool however the live chat with \[sensitive content hidden\] solved my issue with extreme speed and efficiency. Thank you \[sensitive content hidden\]! Cons Absolutely no complaints as far as im concerned. First time using the software and have set up the silent auction within an hour. Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "The best platform for your auction!" July 22, 2026 5.0 Just super easy to work with, the raffle and silent auction features is what we used the most. Once you've uploaded your items and set up your auction start and finish, Galabid does all the work for you! Pros User friendly platform , no fee, excellent live chat service, always very quick and live agents find the answers in no time. We've used this platform for 6 years by now, couldn't be happier with it. Cons I don't see any negatives yet. We started using Galabid during the pandemic, since we could not do an in-person silent auction. The online auction (with Galabid) was so easy to set up and so succesful (we got so much more activity and so many more bids) that we never went back in person! Review Source R Reviewer volunteer Used the software for: 3-5 years ### "I Love Galabid" June 8, 2026 5.0 Excellent, easy, quick, efficient. Data entry, uploading photos, editing, all the great reports, very easy close out process. Immediate payment via Stripe. Pros It is very user friendly and above all 24/7 customer service is superb! I have used Galabid for five years for our annual Gala. I highly recommend it. Cons I really have zero complaints or negative comments. Over the past five years, the platform has been made super user friendly and the customer service cant be beat! Review Source R Reviewer Executive Assistant Used the software for: Less than 1 year ### "EXCELLENT ONLINE SERVICE THANK YOU \[sensitive content hidden\]" May 14, 2026 5.0 SO far it has been GOOD and I am looking forward to learning more about it and getting to know the program better. Pros The online chat help provided by \[sensitive content hidden\] was priceless, he was extremely helpful. Also \[sensitive content hidden\]Bolton was extremely helpful in getting me back into my account which shut me out for some reason. Cons I am new to it so not very experienced. there is not much that i can comment on it but for some reason i was logged out and \[sensitive content hidden\] had to help me get back in. Review Source R Reviewer HR Coordinator Used the software for: 1-3 years ### "Great Experience with Gala Bid " May 13, 2026 5.0 Overall, my experience with GalaBid was very positive. The platform is intuitive, engaging, and effectively enhanced our event's fundraising efforts. The customer service was responsive and attentive, ensuring a smooth process from start to finish. While the payment process via Stripe was a bit cumbersome for our organization, it did not significantly detract from the overall experience. I would definitely recommend GalaBid to others looking for a reliable and user-friendly fundraising solution. We look forward to using it again for future events! Pros Absolutely exceptional! The GalaBid platform provided a seamless and engaging experience from start to finish. The user-friendly interface made it easy for guests to participate, and the real-time updates kept everyone excited and involved. The customer service was top-notch responsive, attentive, and genuinely dedicated to ensuring everything ran smoothly. I highly recommend GalaBid for any event looking to elevate their fundraising efforts with professionalism and ease. An outstanding service that truly delivers! Cons I had a generally positive experience with GalaBid, but one aspect that could be improved is the payment process. Specifically, using Stripe for transactions was not ideal for our organization. Review Source R Reviewer Development Coordinator Used the software for: 1-3 years ### "Best Customer Support, Intuitive, Easy" May 6, 2026 5.0 Pros Easy to setup and run an auction for our animal shelter. Customer support is honestly the best on the internet out of every service I use. They're responsive, knowledgeable, and happy to help. We were able to support all of our donors easily. The bidding process was intuitive. You get a lot of value for the small amount paid in fees. Cons The item numbers under the items on the auction gallery may confuse bidders into thinking that's the number of bids an item has. No option to completely hide bidder names, or anonymized name, on gallery. Review Source R Reviewer Events Manager Used the software for: Less than 1 year ### "Casino Night Success" April 7, 2026 5.0 GalaBid made running our silent auction and raffle incredibly smooth. The platform was easy to set up and customize, and their support resources and live chat were very helpful. We loved having all our sales and donations flow through one place. Our only challenge was slower on-site registration for guests who hadn’t pre-registered, but overall GalaBid was an excellent tool that helped our event run successfully. Pros \*Very easy to set up and customize auction items and raffles \*Helpful resource documents that make onboarding quick and smooth \*Responsive chat support available to answer questions in real time \*Unified platform for auctions, raffles, sales, and donations \*Pre‑registration option helped streamline some of the check‑in process Professional-looking platform that was user-friendly for guests Cons \*In‑person registration took longer than expected \*Verifying emails at check‑in slowed down lines \*Guests who didn’t pre-register caused bottlenecks Review Source R Reviewer Fundraising Chair Used the software for: Less than 1 year ### "Good but not great" May 9, 2022 4.0 It's hard to beat free, so that's good, and customer support was responsive and knowledgeable. Needs a minor tweak, but I'll use it again. Pros Overall I found the Galabid software easy to use. The automated checkout feature was handy. Cons There needs to be two post-auction screens - one a concise list of everything that did not sell and another that lists everybody who bought something and what they purchased. Review Source R Reviewer fundraiser... none of above applies... Used the software for: 1-3 years ### "School Art Auction " December 3, 2025 5.0 I would say it's been excellent. It's the 3rd time we've used it and it's been fantastic each time. Having the free (with tip option) this time has made the experience even better. Pros the online chat is excellent. the reporting features afterwards are great and the online auction features like all the extra details you can tweak and the comms functions are also excellent. Cons I can't see the reserve and current bid in my back end view. I can either see bids on each item, but not what the reserve is or I can see the reserve but can't see what the bids are at. I don't want to have to download a report to see these details side by side. Review Source R Reviewer Event Manager Used the software for: Less than 1 year ### "GalaBid " November 25, 2020 4.0 Pros It was easy to use and navigate. The Galabid team answered any questions I had as they came up and were very helpful. Cons Visually when set up the auction platform looked a bit dated Review Source R Reviewer Principal Used the software for: 1-3 years ### "Reliable, Efficient, Excellent Customer Service!" January 27, 2026 5.0 We use them for all of our online auction campaigns and will continue to do so. A lot of other companies have red tape in getting ahold of someone for assistance; GalaBid does not. They are quick and helpful. Pros Simplicity, reliability, and customer service truly set this apart. The interface is exceptionally intuitive and easy to navigate, making the entire experience seamless from start to finish. The platform performs consistently and reliably, giving complete confidence that everything will work as expected. On top of that, the customer service is outstanding—responsive, knowledgeable, and genuinely supportive. Overall, an amazing experience across the board. Cons At this time, there’s nothing that comes to mind. Everything has worked smoothly and met expectations, with no issues or concerns to note. Review Source R Reviewer Web Management Used the software for: Less than 1 year ### "GalaBid is a dream for small nonprofits looking to host digital auctions" November 19, 2025 5.0 GalaBid is a fabulous platform! Highly recommend to any nonprofit organization looking to host a digital auction. The customer support, ease of use, and incredible fee structure make this the best fundraising platform out there. Pros Our organization had a fantastic experience using GalaBid for our virtual silent auction! The campaign was incredibly easy to set up, and we appreciated the ability to provide multiple photos for each item and reorganize the order of the items on the campaign page. The interface is also aesthetically pleasing and easy to navigate, both on a computer or mobile device. Bidding and payments were easy to manage for both bidders and admin, and the fee structure is unlike any other – it's such a wonderful tool for nonprofits to be able to maximize their fundraising while using such a helpful site. And, the customer support team is friendly and always available to assist! We highly recommend GalaBid for any organization looking to host a digital fundraiser. Cons We honestly did not encounter any difficulty with the site during our campaign. The only thing to note is that GalaBid does not automatically charge bidders to the pre-authorized card upon winning an item – that would have been a helpful feature to avoid the additional step for winners. Review Source R Reviewer Assistant Director Used the software for: 3-5 years ### "Smooth, Intuitive, and Perfect for School Fundraising Events" December 10, 2025 5.0 Our experience with GalaBid was very positive. The platform made it easy to run an organized, engaging, and successful online auction from start to finish. Both the organizer and bidder experience felt smooth and well thought out, and having everything, bidding, donor management, payments, and collaboration, in one place made a big difference. Pros GalaBid is intuitive, reliable, and well suited for managing a busy fundraising event. The bidding process is smooth and mobile-friendly, which encouraged strong participation. Donor and event management tools are clear and easy to use, making it simple to track items, payments, and communications. Team collaboration worked well, allowing multiple organizers to manage the auction efficiently. Customer support was responsive and helpful when questions came up, and overall the platform offered strong value - the participants covered the cost! Cons We experienced a small reporting issue related to the buy-it-now feature on auction items, where those purchases were not appearing in our reports. That said, when I reached out through the chat, support responded quickly, clarified that this was a newer feature, and explained that a fix was already in progress. Review Source R Reviewer Marketing and Events Advisor Used the software for: Less than 1 year ### "New user - very happy and would use it again!" December 2, 2025 5.0 Great product, easy to use and helpful customer service. Very quick to help when I had a question and the Live Chat on the platform meant there was always someone around to help. I was nervous on the night being a first time user, but it went smoothly. Great investment for a slick charity auction! Pros Easy to navigate and set-up. Platform looked great from a user perspective. Had multiple options set-up for raising money on the night - live auction, silent auction, raffle and donations. Cons As we didn't budget for full assistance setting up and it was my first timing using the platform, I did miss some items that should have been done before the event, but nothing critical and I'm aware of how those should be set for the next event that requires a platform like this. The auction closed early on the night (could have been a timezone problem as we were in a different state), so would make it a manual close next time to avoid any potential error. Review Source R Reviewer Membership and Match Day Coordinator Used the software for: 1-3 years ### "Highly recommend Galabid to any organisation looking to fundraise during COVID" September 1, 2021 5.0 For the past two years, I've utilised the Galabid platform for an online auction fundraiser at my work (the Werribee Football Club) due to the implications of the pandemic. As the auction has been a staple of our fundraising calendar for near-on three decades, I was naturally a little concerned as to whether we'd be able to replicate the success online as we had for our physical events. Two online auctions later and with over $70k raised, I can say unequivocally that the online auction format is a winner and Galabid have been instrumental in ensuring our success. The back-end is intuitive and super easy to use, and the Galabid team are great to work with. It's very easy as a consumer to register, bid and keep an eye on the items you're after which makes it a whole lot of fun - especially in the final hours. Don't get me wrong, there's a lot of groundwork involved to source, upload items and then manage dispatch after the event (vs. a physical event where people can take their stuff home) and I recommend at least two people be involved with the initial start-up and management of an event if you have over 60+ items. \[SENSITIVE CONTENT\] and co. though have seen it all at this point and will be great assets to help things go smoothly for you.. I highly recommend Galabid to anybody who asks! Pros \- Ease of use - Great support - Easy payment process - Great communication options to bidders Cons \- I'd like an 'Save and edit next item' option when editing listings Review Source R Reviewer Board Member Used the software for: 1-3 years ### "Fundraising made easy with Galabid" June 28, 2021 5.0 Excellent experience two years in a row. Makes the event professional, promotes maximum bidding and audience engagement. Pros so easy to load items, and to launch event, and manage the event during the auction, easy to keep people engaged, helped us get through the first COVID event cancellation because we could run the event remotely. Cons FOrmating of text is a bit limited. Otherwise it was great. Review Source R Reviewer Assistant Secretary Used the software for: Less than 1 year ### "Easy to Use" November 2, 2020 4.0 Customer service from \[SENSITIVE CONTENT HIDDEN\] was great. Will definitely use the product again Pros Easy to upload, easy to set up, eventually got it looking professional (operator errors mostly - me) Cons Found it difficult to get the colour options for the main page and the lot items right - it gives several options but none showed. Invoice was easy to create but buyers couldnt find it when they went to pay. Nobody had a notification to say the auction was over and only a few had one to tell them they were successful but this may have gone to spam. Stripe was not easy to set up for us and because all bidders were members and we knew them, I didn't need to use it in the end I set the clock for the auction to end at 19.00 with a 30 second overrun (which ended up being 300 due to my error) but the countdown started again after the 5 minutes was up! I had to physically stop it in the end! Review Source R Reviewer Relationships and Events Coordinator Used the software for: 3-5 years ### "Excellent tool for running online silent auctions" November 4, 2020 5.0 Excellent service. Pros GalaBid is very easy to setup and administer. Cons Manual interface to our back-end transactions processing requiring us to enter payments separately. Review Source R Reviewer Event producer Used the software for: 3-5 years ### "Great software! " December 3, 2020 5.0 Pros Easy to use for both administrators and users, great customer support Cons more flexibility with some parts of the software Review Source R Reviewer Committee member Used the software for: Less than 1 year ### "Wonderful fundraising tool " September 5, 2021 5.0 Great Pros Use of use Great live support Great email support Cons Nothing to report here it all functioned well Review Source R Reviewer Fundraising Manager Used the software for: Less than 1 year ### "Get It Out There" March 24, 2022 4.0 Pros Galabid is a one-stop shop for everything you need for an auction. It has loads of options for a simple online auction or a high-end live event. It's an easy place to send participants and easy to push in various types of media. Cons Perhaps make it a bit clearer who wins on the backend, as lots on the front end say \[SENSITIVE CONTENT\]. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Thanks so much Galabid" November 23, 2020 5.0 We were supposed to be auction my prints at an event in London that was cancelled duu to Covid and then had to either postpone the idea for ages or do it online. The online option seemed daunting but Galabid made the whole process so easy. Thanks so much Pros It was so easy to use and set up and the support was great too. Cons Larger photos would be useful so when you click on an item you can see the image bigger. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.