--- title: "GalaBid Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GalaBid the right Fundraising solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131238/GalaBid/reviews/" page_type: "reviews" language: "en" --- GalaBid 4.8 (55) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 9th, 2026 # Reviews of GalaBid Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews AJ Ashley J Assistant DirectorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “The platform made it easy to run an organized, engaging, and successful online auction from start to finish. Both the organizer and bidder experience felt smooth and well thought out, and having everything, bidding, donor management, payments, and collaboration, in one place made a big difference.“ December 9, 2025 AJ Ashley J Assistant DirectorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “We experienced a small reporting issue related to the buy-it-now feature on auction items, where those purchases were not appearing in our reports.“ December 9, 2025 TW Thesha W Events ManagerNon-Profit Organization Management, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Our only challenge was slower on-site registration for guests who hadn’t pre-registered, but overall GalaBid was an excellent tool that helped our event run successfully.“ April 1, 2026 SS Stephanie S HR CoordinatorRetail, 501 - 1,000 employeesUsed the software for: 1-2 years. “Specifically, using Stripe for transactions was not ideal for our organization.“ May 8, 2026 LM Laraine M volunteerReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “Data entry, uploading photos, editing, all the great reports, very easy close out process.“ June 5, 2026 KM Kim M fundraiser... none of above applies...Education Management, Self-employedUsed the software for: 1-2 years. “I can't see the reserve and current bid in my back end view. “ December 2, 2025 PP Philippe P Executive DirectorEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “User friendly platform , no fee, excellent live chat service, always very quick and live agents find the answers in no time.“ July 21, 2026 KM Kim M fundraiser... none of above applies...Education Management, Self-employedUsed the software for: 1-2 years. “I don't want to have to download a report to see these details side by side.“ December 2, 2025 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher G. Fundraising Chair Non-Profit Organization Management Used the software for: Less than 6 months ### "Good but not great" April 30, 2022 4.0 It's hard to beat free, so that's good, and customer support was responsive and knowledgeable. Needs a minor tweak, but I'll use it again. Pros Overall I found the Galabid software easy to use. The automated checkout feature was handy. Cons There needs to be two post-auction screens - one a concise list of everything that did not sell and another that lists everybody who bought something and what they purchased. Switched from [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) strictly based on price. Review Source KM Kim M. fundraiser... none of above applies... Education Management Used the software for: 1-2 years ### "School Art Auction " December 2, 2025 5.0 I would say it's been excellent. It's the 3rd time we've used it and it's been fantastic each time. Having the free (with tip option) this time has made the experience even better. Pros the online chat is excellent. the reporting features afterwards are great and the online auction features like all the extra details you can tweak and the comms functions are also excellent. Cons I can't see the reserve and current bid in my back end view. I can either see bids on each item, but not what the reserve is or I can see the reserve but can't see what the bids are at. I don't want to have to download a report to see these details side by side. Alternatives considered [32auctions](https://www.capterra.com/p/173097/32auctions/) Reason for choosing GalaBid used previously so setting up was much easier because everything could just be mirrored over. Switched from [32auctions](https://www.capterra.com/p/173097/32auctions/) better features in galabid and notifications Review Source PP Philippe P. Executive Director Education Management Used the software for: 2+ years ### "The best platform for your auction!" July 21, 2026 5.0 Just super easy to work with, the raffle and silent auction features is what we used the most. Once you've uploaded your items and set up your auction start and finish, Galabid does all the work for you! Pros User friendly platform , no fee, excellent live chat service, always very quick and live agents find the answers in no time. We've used this platform for 6 years by now, couldn't be happier with it. Cons I don't see any negatives yet. We started using Galabid during the pandemic, since we could not do an in-person silent auction. The online auction (with Galabid) was so easy to set up and so succesful (we got so much more activity and so many more bids) that we never went back in person! Alternatives considered [Zeffy](https://www.capterra.com/p/220131/Zeffy/) Reason for choosing GalaBid It was a cheaper option and a more user-friendly platform Review Source TB Tamara B. Event Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "GalaBid " November 24, 2020 4.0 Pros It was easy to use and navigate. The Galabid team answered any questions I had as they came up and were very helpful. Cons Visually when set up the auction platform looked a bit dated Review Source LM Laraine M. volunteer Religious Institutions Used the software for: 2+ years ### "I Love Galabid" June 5, 2026 5.0 Excellent, easy, quick, efficient. Data entry, uploading photos, editing, all the great reports, very easy close out process. Immediate payment via Stripe. Pros It is very user friendly and above all 24/7 customer service is superb! I have used Galabid for five years for our annual Gala. I highly recommend it. Cons I really have zero complaints or negative comments. Over the past five years, the platform has been made super user friendly and the customer service cant be beat! Alternatives considered [Silent Auction Pro](https://www.capterra.com/p/92365/Silent-Auction-Pro/) Reason for choosing GalaBid Galabid is fee free. We give contributions every year. Review Source NT Nico T. Principal Fund-Raising Used the software for: 1-2 years ### "Reliable, Efficient, Excellent Customer Service!" January 21, 2026 5.0 We use them for all of our online auction campaigns and will continue to do so. A lot of other companies have red tape in getting ahold of someone for assistance; GalaBid does not. They are quick and helpful. Pros Simplicity, reliability, and customer service truly set this apart. The interface is exceptionally intuitive and easy to navigate, making the entire experience seamless from start to finish. The platform performs consistently and reliably, giving complete confidence that everything will work as expected. On top of that, the customer service is outstanding—responsive, knowledgeable, and genuinely supportive. Overall, an amazing experience across the board. Cons At this time, there’s nothing that comes to mind. Everything has worked smoothly and met expectations, with no issues or concerns to note. Alternatives considered [Givergy](https://www.capterra.com/p/10026777/Givergy/) Reason for choosing GalaBid No red tape and reliable. Great customer service. Switched from [Givergy](https://www.capterra.com/p/10026777/Givergy/) Too much red tape with Givergy. Little more difficult to use. Review Source GS Grace S. Web Management Music Used the software for: Less than 6 months ### "GalaBid is a dream for small nonprofits looking to host digital auctions" November 17, 2025 5.0 GalaBid is a fabulous platform! Highly recommend to any nonprofit organization looking to host a digital auction. The customer support, ease of use, and incredible fee structure make this the best fundraising platform out there. Pros Our organization had a fantastic experience using GalaBid for our virtual silent auction! The campaign was incredibly easy to set up, and we appreciated the ability to provide multiple photos for each item and reorganize the order of the items on the campaign page. The interface is also aesthetically pleasing and easy to navigate, both on a computer or mobile device. Bidding and payments were easy to manage for both bidders and admin, and the fee structure is unlike any other – it's such a wonderful tool for nonprofits to be able to maximize their fundraising while using such a helpful site. And, the customer support team is friendly and always available to assist! We highly recommend GalaBid for any organization looking to host a digital fundraiser. Cons We honestly did not encounter any difficulty with the site during our campaign. The only thing to note is that GalaBid does not automatically charge bidders to the pre-authorized card upon winning an item – that would have been a helpful feature to avoid the additional step for winners. Alternatives considered [32auctions](https://www.capterra.com/p/173097/32auctions/) Reason for choosing GalaBid The pricing structure was best on GalaBid – incredible that your nonprofit can keep 100% of profits! The other sites we considered were free for small auctions, but charged fees after a certain number of items was reached. GalaBid also allowed for more customization, such as the option to provide multiple photos for each item. Review Source AJ Ashley J. Assistant Director Education Management Used the software for: 2+ years ### "Smooth, Intuitive, and Perfect for School Fundraising Events" December 9, 2025 5.0 Our experience with GalaBid was very positive. The platform made it easy to run an organized, engaging, and successful online auction from start to finish. Both the organizer and bidder experience felt smooth and well thought out, and having everything, bidding, donor management, payments, and collaboration, in one place made a big difference. Pros GalaBid is intuitive, reliable, and well suited for managing a busy fundraising event. The bidding process is smooth and mobile-friendly, which encouraged strong participation. Donor and event management tools are clear and easy to use, making it simple to track items, payments, and communications. Team collaboration worked well, allowing multiple organizers to manage the auction efficiently. Customer support was responsive and helpful when questions came up, and overall the platform offered strong value - the participants covered the cost! Cons We experienced a small reporting issue related to the buy-it-now feature on auction items, where those purchases were not appearing in our reports. That said, when I reached out through the chat, support responded quickly, clarified that this was a newer feature, and explained that a fix was already in progress. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing GalaBid We chose GalaBid because it offered the best balance of value and ease of use. Compared to other platforms, GalaBid was intuitive for both organizers and bidders, required less onboarding for our team, and provided the core features we needed without unnecessary complexity, making it a cost-effective and efficient choice. Review Source SS Stephanie S. HR Coordinator Retail Used the software for: 1-2 years ### "Great Experience with Gala Bid " May 8, 2026 5.0 Overall, my experience with GalaBid was very positive. The platform is intuitive, engaging, and effectively enhanced our event's fundraising efforts. The customer service was responsive and attentive, ensuring a smooth process from start to finish. While the payment process via Stripe was a bit cumbersome for our organization, it did not significantly detract from the overall experience. I would definitely recommend GalaBid to others looking for a reliable and user-friendly fundraising solution. We look forward to using it again for future events! Pros Absolutely exceptional! The GalaBid platform provided a seamless and engaging experience from start to finish. The user-friendly interface made it easy for guests to participate, and the real-time updates kept everyone excited and involved. The customer service was top-notch responsive, attentive, and genuinely dedicated to ensuring everything ran smoothly. I highly recommend GalaBid for any event looking to elevate their fundraising efforts with professionalism and ease. An outstanding service that truly delivers! Cons I had a generally positive experience with GalaBid, but one aspect that could be improved is the payment process. Specifically, using Stripe for transactions was not ideal for our organization. Review Source JI Jake I. Founder Events Services Used the software for: Less than 6 months ### "Support was Fantastic!" July 23, 2026 5.0 Brilliant service, Brilliant software, Brilliant Staff. What an amazing company, thanks for the help. Pros I am new to Galabid and I had an issue with prices not showing! The support from \[sensitive content hidden\] was absolutely super. I can get frustrated when things do not work quite quickly or I cant find a tool however the live chat with \[sensitive content hidden\] solved my issue with extreme speed and efficiency. Thank you \[sensitive content hidden\]! Cons Absolutely no complaints as far as im concerned. First time using the software and have set up the silent auction within an hour. Review Source ZT Zach T. Membership and Match Day Coordinator Sports Used the software for: 1-2 years ### "Highly recommend Galabid to any organisation looking to fundraise during COVID" August 27, 2021 5.0 For the past two years, I've utilised the Galabid platform for an online auction fundraiser at my work (the Werribee Football Club) due to the implications of the pandemic. As the auction has been a staple of our fundraising calendar for near-on three decades, I was naturally a little concerned as to whether we'd be able to replicate the success online as we had for our physical events. Two online auctions later and with over $70k raised, I can say unequivocally that the online auction format is a winner and Galabid have been instrumental in ensuring our success. The back-end is intuitive and super easy to use, and the Galabid team are great to work with. It's very easy as a consumer to register, bid and keep an eye on the items you're after which makes it a whole lot of fun - especially in the final hours. Don't get me wrong, there's a lot of groundwork involved to source, upload items and then manage dispatch after the event (vs. a physical event where people can take their stuff home) and I recommend at least two people be involved with the initial start-up and management of an event if you have over 60+ items. \[SENSITIVE CONTENT\] and co. though have seen it all at this point and will be great assets to help things go smoothly for you.. I highly recommend Galabid to anybody who asks! Pros \- Ease of use - Great support - Easy payment process - Great communication options to bidders Cons \- I'd like an 'Save and edit next item' option when editing listings Review Source DW Dianne W. Board Member Sports Used the software for: 1-2 years ### "Fundraising made easy with Galabid" June 27, 2021 5.0 Excellent experience two years in a row. Makes the event professional, promotes maximum bidding and audience engagement. Pros so easy to load items, and to launch event, and manage the event during the auction, easy to keep people engaged, helped us get through the first COVID event cancellation because we could run the event remotely. Cons FOrmating of text is a bit limited. Otherwise it was great. Review Source BW Beth W. Assistant Secretary Sports Used the software for: Less than 6 months ### "Easy to Use" October 29, 2020 4.0 Customer service from \[SENSITIVE CONTENT HIDDEN\] was great. Will definitely use the product again Pros Easy to upload, easy to set up, eventually got it looking professional (operator errors mostly - me) Cons Found it difficult to get the colour options for the main page and the lot items right - it gives several options but none showed. Invoice was easy to create but buyers couldnt find it when they went to pay. Nobody had a notification to say the auction was over and only a few had one to tell them they were successful but this may have gone to spam. Stripe was not easy to set up for us and because all bidders were members and we knew them, I didn't need to use it in the end I set the clock for the auction to end at 19.00 with a 30 second overrun (which ended up being 300 due to my error) but the countdown started again after the 5 minutes was up! I had to physically stop it in the end! Reason for choosing GalaBid \[SENSITIVE CONTENT HIDDEN\] came back to me immediately - I am still waiting for a call back from 2 others since september! Review Source Response from CrowdComms November 2, 2020 Hi Beth - thanks for taking the time to post your feedback. We're pleased you had a positive experience using GalaBid. We've passed your additional comments onto our service team for review. Best, Team GalaBid AS Ann S. Relationships and Events Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Excellent tool for running online silent auctions" November 3, 2020 5.0 Excellent service. Pros GalaBid is very easy to setup and administer. Cons Manual interface to our back-end transactions processing requiring us to enter payments separately. Reason for choosing GalaBid Service and value for money. Streamlined functionality - we weren't paying for bells and whistles we didn't need. Review Source Response from CrowdComms November 8, 2020 Hi Anne, thanks for providing feedback. We're delighted you had a positive experience with GalaBid. Best,Team GalaBid EH Emma H. Event producer Events Services Used the software for: 2+ years ### "Great software! " December 2, 2020 5.0 Pros Easy to use for both administrators and users, great customer support Cons more flexibility with some parts of the software Review Source Response from CrowdComms December 6, 2020 Hi Emma - thanks for taking the time to provide feedback. Delighted you had a positive experience with GalaBid. Best, Team GalaBid. AD Anna D. Committee member Utilities Used the software for: Less than 6 months ### "Wonderful fundraising tool " August 31, 2021 5.0 Great Pros Use of use Great live support Great email support Cons Nothing to report here it all functioned well Review Source HL Heather L. Fundraising Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Get It Out There" March 23, 2022 4.0 Pros Galabid is a one-stop shop for everything you need for an auction. It has loads of options for a simple online auction or a high-end live event. It's an easy place to send participants and easy to push in various types of media. Cons Perhaps make it a bit clearer who wins on the backend, as lots on the front end say \[SENSITIVE CONTENT\]. Review Source IW Ian W. Owner Photography Used the software for: Less than 6 months ### "Thanks so much Galabid" November 19, 2020 5.0 We were supposed to be auction my prints at an event in London that was cancelled duu to Covid and then had to either postpone the idea for ages or do it online. The online option seemed daunting but Galabid made the whole process so easy. Thanks so much Pros It was so easy to use and set up and the support was great too. Cons Larger photos would be useful so when you click on an item you can see the image bigger. Review Source SB Stephanie B. N/A Fund-Raising Used the software for: Less than 6 months ### "Great customer service " November 30, 2020 5.0 Pros Easy for consumers to use. Well set out. Cons Tech took a little while to learn....... Review Source SA Speranza A. President Non-Profit Organization Management Used the software for: 2+ years ### "Excellent choice for online auction platform " November 21, 2025 5.0 We've used Galabid since 2022 to set up and manage an online auction to raise money for our small non-profit organization based in Mexico. At the time, they were one of the few online auction platforms for nonprofits that let us work in Mexican pesos. In addition to have an easy-to-use platform, they have outstanding customer service. We have been working with the same customer support agents for three years now - that says a lot about the quality of this company. Pros There are so many things to love about this platform and the company. The application is easy to set up and to use, and the ability to "clone" auction information from one year to the next saves a lot of time. Our customers find it easy to log-in and make bids - and we work with a lot of senior citizens! And best of all, their customer support is outstanding! Almost anytime day or night they have live humans availble to help in real-time if you have a question. Finally, the fees are reasonable for the service that you are receiving. All in all, I highly recommend Galabid for your online auction needs. Cons My only suggestions for improvement would be the addition of WhatsApp as a way to communicate with customers about the status of their bids. Review Source AS Amanda S. Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Best Customer Support, Intuitive, Easy" April 30, 2026 5.0 Pros Easy to setup and run an auction for our animal shelter. Customer support is honestly the best on the internet out of every service I use. They're responsive, knowledgeable, and happy to help. We were able to support all of our donors easily. The bidding process was intuitive. You get a lot of value for the small amount paid in fees. Cons The item numbers under the items on the auction gallery may confuse bidders into thinking that's the number of bids an item has. No option to completely hide bidder names, or anonymized name, on gallery. Review Source JP Jennifer P. President Non-Profit Organization Management Used the software for: 1-2 years ### "Highly Recommend!" February 10, 2026 5.0 My overall experience is incredibly positive. GalaBid is very easy to use, navigate, and understand, and the customer service is excellent. Pros GalaBid is great all the way around, but what I appreciate most is the 24/7 live chat with a real person on the other end. They are incredibly responsive and answer questions/fix problems in real time. That kind of service is hard to find these days! Cons This is a personal preference, but I think that the AI-generated descriptions are too long and wordy. It has been my experience that people at a silent auction are drinking and socializing and are not reading lengthy descriptions of the items they are bidding on. Short and sweet, listing the high points is the way to go! Review Source JO Jennifer O. Marketing Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Galabid gave our event the boost we needed!" December 12, 2025 5.0 We used it to enhance a fundraising gala for our organisation and it was a huge success. We were able to sell raffle tickets very easily and it really made a difference to our cause. Pros Easy to use and setup, excellent customer service, and really useful to be able to have auction items, raffle tickets, merchandise sales and a donation button all in one place. Cons Setting up the widgets and adding the URL links was a bit "clunky" but once it was done it worked great. Review Source Response from CrowdComms December 15, 2025 Hi Jennifer - we love that that you had a great experience with GalaBid! Thanks for taking the time to provide us with this valuable feedback.  AR Abilene R. Executive Assistant Automotive Used the software for: Less than 6 months ### "EXCELLENT ONLINE SERVICE THANK YOU \[sensitive content hidden\]" May 12, 2026 5.0 SO far it has been GOOD and I am looking forward to learning more about it and getting to know the program better. Pros The online chat help provided by \[sensitive content hidden\] was priceless, he was extremely helpful. Also \[sensitive content hidden\]Bolton was extremely helpful in getting me back into my account which shut me out for some reason. Cons I am new to it so not very experienced. there is not much that i can comment on it but for some reason i was logged out and \[sensitive content hidden\] had to help me get back in. Review Source KK Kitty K. Event Organizer Non-Profit Organization Management Used the software for: 2+ years ### "Great way to have an auction!!" November 9, 2025 5.0 Have used this platform for a silent auction for over 4 years once it was not possible for me to have it in person. It is fun to watch the bidding wars when it is getting ready to close. Tip: I started using reusable bags to put my auction items in if possible. That way it is easy for pick up and no one uses baskets anymore!! Pros The customer service is so helpful no matter what time of the day. Like how it sends out invoices and can send out reminders. Easy for me to set up auction and for people to use. Cons I don't know of any cons I would list. I understand why a small fee has to charged to keep the site free. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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