# Page 2 | GalaBid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is GalaBid the right Auction solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131238/GalaBid/reviews --- GalaBid 4.8 (52) [View alternatives](https://www.capterra.com/p/131238/GalaBid/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of GalaBid ## Showing most helpful reviews Showing 26-50 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JV Jonathan V. Wed Developer Religious Institutions Used the software for: I used a free trial ### "Great Auction Experience" December 8, 2025 5.0 Our overall experience with GalaBid was very positive. It provided exactly what we needed for our auction, was easy for our team to learn, and offered great value for the cost. We would definitely use it again. Pros GalaBid was very easy to use, intuitive for both administrators and participants, and the service team responded quickly whenever we needed support. It made managing our auction smooth and efficient. Cons The projector display setup was a little challenging to figure out at first, but once we understood how it worked, everything ran smoothly for the event. Review Source HR Hayley R. Treasurer Education Management Used the software for: Less than 6 months ### "GalaBid makes it easy to raise money with fab customer service" December 9, 2025 5.0 Very good - the platform was easy to use, they had a very helpful team and solved any issues or confusions immediately. Would use again Pros No fees, exceptional customer service, very helpful staff always there to help, ability to customise the auction Cons Sometimes it was a bit tricky to navigate to the right sections that I needed but this was easily resolved by the fab customer service Review Source HH Heather H. Secretary Fund-Raising Used the software for: Less than 6 months ### "Silent Auction on GalaBid Platform" August 4, 2024 5.0 Overall excellent and received many positive comments from supporters. Pros Easy to use, provided bidders with instant information on their bids, whether or not they were outbid, what amount to bid next. Everything was clear and straightforward. Easy to add auction items. Cons Setting up the billing trough Stripe. Sometime the URL did not work properly and people had to add half of the link. Switched from [Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/) Not all supporters on FB. FB not particularly effective way to conduct a Silent Auction Review Source NO Nia O. Community Fundraising Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Galabid Review" July 5, 2021 4.0 Overall, we had a good experience. We managed to raise a lot of money through the silent auction, enjoyed working with \[SENSITIVE CONTENT HIDDEN\], and found the platform was aesthetically pleasing and worked well! We also found it exceptionally helpful to be able to copy and paste from previous years! However, our experience could of been improved if training was more specific to our needs and the platform did not require payment details on set up. Overall, however, it was good and helped us raise more than we expected! Hooray! Pros \- We really liked how easy it was to use as a guest/user. Viewing the photos and description was straightforward and aesthetically pleasing! - I like the fact you could have both buy it now and auction items. This is the first time we had someone buy one of the high-priced buy it now items! - Really great to be able to copy and paste things from previous years. This was a huge time saver and help!! - In the training, \[SENSITIVE CONTENT HIDDEN\] was kind and helpful. I found the template 'item descriptions' helpful to know what to put in the descriptions - I liked that you could have a backend for staff and a separate backend for volunteers, as well as guest view - I liked the amount of features e.g. raffles, fundraising scale, etc. Despite not using them this time round. Cons \- The training could of been more focused to what we wanted as an organization/event. We spent a lot of time covering 'set up', but we would have preferred to duplicate our previous set up and spend more time learning about notifications and alerts. A lot of the training was not applicable to what we wanted to do at the event. However, was good to learn about functionality, we had too short of a time frame! - At the end of the night, every total for how much raised was different, with no clear reason to why. This made it very confusing to tell the guests how much we raised and consequently we gave the wrong information about $ raised at the end of the night. In the end we had to manually work this out - For some reason, this time round, everyone who signed up were required to enter bank details. This put off a lot of guests as they deemed it too much information or too much hard work when they didn't 'plan' on buying anything. If this was easier (bank details on checkout), we are certain we could of raised more money/sold more 'buy it now' items. - Could of had clearer information on having a silent auction and live auction integrated. This was quite difficult to understand and was not set up until the event start time. Review Source KW Kim W. Event Manager Non-Profit Organization Management Used the software for: 2+ years ### "Streamlined payments which improved efficiencies at the end of the event" June 18, 2021 5.0 Great service, great user-friendly system and great customer experience. Pros Having GalaBid set up to take payments for the Silent Auction truly simplified our payments at the end of the night, and although we quickly learnt that guests had to accept the invoice to pay it (or we could do it on their behalf) this definitely streamlined how the evening finished. We also had to extend the closure time twice due to varying delays, but this was simple to do, and the texts that were sent to guests to advise them of this kept the process clean and effective. We also used Buy Now for the first time to get donations towards Bedding Packs, Beds and Bunk Beds that could be donated to kids. This was very effective and people found the process very easy. \[SENSITIVE CONTENT HIDDEN\] was lovely to work with, she spent a lot of time going through all the benefits of the system with us before we loaded it and this helped us understand how to best use it for not only customer experience but efficiency. Cons We would like to of set an Auction Online date/time like you can to turn it off. The reason being that we had shared this page with a few supporters and donators prior to it going to guests. He had it turned off, but the message which could not be edited said the Auction had Closed. Which was accurate. Having the ability to put a message there saying 'Auction available from Date/Time' and automatically switch on would have been helpful. Review Source JB John B. Retired Company Director Fund-Raising Used the software for: Less than 6 months ### "Excellent Tool for Charity On-Line Auctions " November 4, 2020 5.0 Our expectations have been exceeded and we would wish to work with GalaBid again if and when we run another auction. Pros The GalaBid software was very easy to use making it accessible for our group of inexperienced volunteers. This meant more people in our team were confident in using the site from the outset enabling us to spread tasks around the group. Setting up the auction and loading lots was straightforward and intuitive. The structures of the dashboard menus were logically laid out and the inputs required were self explanatory (albeit there are helpful prompts attached to each field). The customer facing site was attractive and its ease of use resulted in excellent engagement and results. The automated alerts to the bidders helped raise additional funds for our charity. Managing the auction with the dashboard, KPIs and reports was made very easy. In short, our expectations were exceeded at every level and we appreciated the support and contact from our account director who took a personal interest in how we were proceeding. Cons When registering as bidders, there is an option to use a landline or mobile (cellphone) number. I would only offer the mobile option as the spoken instruction is not as clear as the text instructions - a very minor point in an otherwise excellent product. Review Source Response from CrowdComms November 6, 2020 Hi John - many thanks for providing such comprehensive feedback. Is great to know you had a positive experience with so many of the platform features. We look forward to working with you again. Best, Team Galabid. ZT Zach T. Membership and Match Day Coordinator Sports Used the software for: 1-2 years ### "Highly recommend Galabid to any organisation looking to fundraise during COVID" August 27, 2021 5.0 For the past two years, I've utilised the Galabid platform for an online auction fundraiser at my work (the Werribee Football Club) due to the implications of the pandemic. As the auction has been a staple of our fundraising calendar for near-on three decades, I was naturally a little concerned as to whether we'd be able to replicate the success online as we had for our physical events. Two online auctions later and with over $70k raised, I can say unequivocally that the online auction format is a winner and Galabid have been instrumental in ensuring our success. The back-end is intuitive and super easy to use, and the Galabid team are great to work with. It's very easy as a consumer to register, bid and keep an eye on the items you're after which makes it a whole lot of fun - especially in the final hours. Don't get me wrong, there's a lot of groundwork involved to source, upload items and then manage dispatch after the event (vs. a physical event where people can take their stuff home) and I recommend at least two people be involved with the initial start-up and management of an event if you have over 60+ items. \[SENSITIVE CONTENT\] and co. though have seen it all at this point and will be great assets to help things go smoothly for you.. I highly recommend Galabid to anybody who asks! Pros \- Ease of use - Great support - Easy payment process - Great communication options to bidders Cons \- I'd like an 'Save and edit next item' option when editing listings Review Source KD Kiri D. Events & Communications Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Galabid" November 6, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] is amazing and always really helpful. We love using Galabid each year for our Gala Dinner. The guests really enjoy using it and it is a very simple piece of software to use. Pros Very easy to use Great video tutorials when you need help Easy to set up Great functionality and ability to incorporate Live and Silent Auction items Cons It is expensive. Our event is a Gala Dinner to raise funds for the young people we support, and the Galabid bill is always the biggest bill for us. I am able to get discounts and free donations for everything else. Alternatives considered [32auctions](https://www.capterra.com/p/173097/32auctions/) Reason for choosing GalaBid Familiarity - we have used Galabid for the last 3 events It was a more tailored offering Review Source Response from CrowdComms November 9, 2020 Hi David - thanks for taking the time to post your feedback. It's always a pleasure working with StarJam. Best, Team GalaBid. kM kylie M. CEO Events Services Used the software for: 2+ years ### "Easy to use " September 15, 2020 4.0 Pros the software is easy to use, we can add in our own products easily, add in donations, mix them up, send out links early to possible users/bidders. The team are great to work with, overall the simplicity is great, text function words well. Cons We dont like that it is clunky to set up live projector display, it would be handy to have an honor roll type list of people who had donated, bought stuff. we can upload multiple pics into the gallery would be handy to have video as an option. Reason for choosing GalaBid Pete kindly donated the software for a particular function that we would normally use his system for. Review Source Response from CrowdComms September 22, 2020 Hi Kylie - thanks for taking the time to provide us with feedback. We really appreciate your thoughts. Great to hear you had a positive experience using the platform. The honor roll is something we're currently looking to implement, along with video options for the gallery. Thanks again and good luck with your future fundraising. The GalaBid team. SC Sasha C. Fundraising Manager Education Management Used the software for: 2+ years ### "Great fundraising tool - especially during COVID-19" October 26, 2020 4.0 Excellent. Great customer support from the moment we starting planning for our online fundraising event. Really happy with the way our information was presented and the way the bidding strategy worked on the night. We received great advice to help us have a successful auction. Pros The ease of use both for the back end set up and for the users in the front end. The photos and information in each item looks so professional and encourages participants to bid in silent auctions. Cons It could be easier to move lot numbers without having to move things around and change the numbers. Hiding items is great, but it does mean that there are then gaps in the numbering for the items. Review Source Response from CrowdComms October 28, 2020 Hi Sasha - thanks for providing your feedback. We're delighted GalaBid could help you run a successful auction for the school. We've discussed your comments about lot manipulation with our dev. team - watch this space...! Best, Team GalaBid EL Ellie L. Chair of PTA Primary/Secondary Education Used the software for: Less than 6 months ### "First Time Galabid user" November 11, 2020 5.0 From the first enquiry I made until the end of the auction the customer service was excellent. Even though we weren't a 'big' customer, they never delayed in answering my questions and always replied within a few hours. They made the whole experience feel very exciting and easy! I would definitely recommend anyone wanting to do an online auction to use this company. Pros It was very easy to navigate the back office to set up the auction. Lots of tutorials to help set up. Good lay out, so easy to find everything. When doing the auction we had really good feedback from the people making the bids. Very professional looking and easy and straightforward to use. Cons Setting up the stripe account for our PTA was a little time consuming, but once that was done it was very straight forward how to link that with gala bid. Reason for choosing GalaBid They were the first company I spotted when searching for an on line auction and because they made contact straight away with an email and then a phone call, they totally won me over! It was great to actually speak to a human who could answer all my queries and put me at ease as to how it would work for me. I didn't even bother to look anywhere else and I am glad because these guys are great! Review Source Response from CrowdComms December 6, 2020 Hi Ellie - Thanks for taking the time to post your feedback. Being able to support cause both big and small is really important to us. We're delighted GalaBid worked so well for your fundraiser. Best, Team GalaBid. TH Tony H. Board Member Sports Used the software for: Less than 6 months ### "Mallee Eagles FNC" September 14, 2020 5.0 First time in the online auction scene - very happy with the Galabid experience. Customer service from \[SENSITIVE CONTENT HIDDEN\] was first rate, they were both friendly and approachable and answered any questions in a short time frame. Training with \[SENSITIVE CONTENT HIDDEN\] was step by step and easy. (I am not an IT expert, so this was great). Follow up directly before and after the auction was much appreciated as it reassured me that we were on target. Pros Ease of Use - Practical menu driven. Well laid out. Cons Only small things. Perhaps the wording Auction Closed before the auction had started could be changed to Auction Not Yet Open, or Auction Opens 05/09/20. Some people were a little confused where there are multiples of a particular item, not knowing if there were any left to bid on - not sure of the answer here, but just trying to avoid listed the items multiple times. Reason for choosing GalaBid Your history in providing this service to many charities etc was a major factor. Cost also came into it, but less so. Review Source Response from CrowdComms September 22, 2020 Hi Tony - many thanks for providing your feedback. We're delighted that you had a great experience using GalaBid. Your point about the 'Auction Closed' tag is a good one! We've now amended this field so it's customisable. We're also looking at the multiple item profile to see how we can make the remaining item numbers clearer. Thanks again for taking the time to respond and best of luck for your future fundraising. AG Amy G. Massage Thrapist Health, Wellness and Fitness Used the software for: I used a free trial ### "A Must Have Auction Platform" September 8, 2020 5.0 Excellent, Efficient and a pleasure to use. Pros This was an incredible platform and i am so pleased that we used it. It was easy to use and upload items and it was easy for people to register and use! I was fundraising in lockdown for my best friend and i had no idea how i was going to run and distribute my auction. Then i contacted \[SENSITIVE CONTENT HIDDEN\] who was amazing and i honestly could not have asked for a better tool. It allowed me to reach a global audience with ease and it without a doubt more than tripled what i would have raised without it! For me this platform is a no brainer and a must have for an auction! All my contacts found it easy and a lot of fun to use. Cons I didn't find any, it was easy to use and had lots of great tools to use. Review Source TB TerriAnn B. Professor Environmental Engineering Research Used the software for: Less than 6 months ### "Fundraiser Auction for sports team " December 2, 2022 5.0 Excellent, the whole experience was a great success. Thanks ! Pros Really was very easy to set up and there were lots of great videos if you did get stuck. Help via email was also fast, efficient and friendly. The site looked professional and was easy to update Cons Would have liked to have added more than 4 photos for some of the items. Review Source BN Barbara N. Board Chair Non-Profit Organization Management Used the software for: I used a free trial ### "Excellent auction software" April 1, 2022 5.0 Excellent and would use again and recommend. Pros This software was so easy for me to use for a nonprofit online auction. It was easy to upload items and then provide a link. The support was amazing. I opened chat and connected with someone who provided correct answers right away. Cons Nothing, but I am not a sophisticated user. Reason for choosing GalaBid I chose this because it seemed easy to manage and had a bright, fresh look. Review Source FA Fran A. Treasurer Performing Arts Used the software for: Less than 6 months ### "GalaBid Review" December 15, 2023 5.0 For a small non-profit that cannot afford higher end online auction/fundraising platforms, GalaBid was the perfect solution. We chose to pay GalaBid a small percentage of our receipts which was very economical and well worth the money. Easy to set up, had no issues with bidders downloading or utilizing the platform. Currently considering utilizing their donation option as well. Pros GalaBid was economical for our small non-profit community theater. It was easy to setup on the administrative end. Ease of use for auction bidders. Cons GalaBid requires an account with Stripe. It was easy to create an account and enter bank information for payment. It was just one more step to setup. Not a deal breaker by any means as once set up, everything worked smoothly. Reason for choosing GalaBid GalaBid is economical for smaller organizations and smaller fundraising events. Ease of setup and use. Review Source Darren S. Director Entertainment Used the software for: 6-12 months ### "Excellent Platform" October 9, 2020 5.0 From start to finish \[SENSITIVE CONTENT HIDDEN\] and the team made our journey extremely pleasant, and were extremely helpful and helped us raise a significant sum of money for our charity this year. Pros Very easy to use, and easy for the end user to navigate Cons Nothing - - it really is simple to use and just works!!!! Review Source Response from CrowdComms October 18, 2020 Hi Darren - we're delighted you had such a positive experience working with GalaBid. Look forward to helping you raise more in the future! Best, Team GalaBid. DT Danika T. Event Producer Events Services Used the software for: Less than 6 months ### "I enjoyed using this software" August 5, 2021 4.0 I love that these kind of solutions exist! I'm sure it will be a good fit for many events. Pros The software had all the features that we needed. Some functionality was a bit clunky for our needs and integrating with live auctioning. Cons I found that various lists, items, etc were a bit "buried" and hard to navigate to. We used this with a live element and it was a challenge to utilize it for live updates with the way it was set up for us. Review Source RL Ryan L. admin Sports Used the software for: Less than 6 months ### "GalaBid review" September 28, 2020 5.0 Great Pros Ease of use. Link and updates to text messages was great. Cons Nothing. Overall couldn't fault anything. Review Source Response from CrowdComms October 7, 2020 Hi Ryan! Thanks for the feedback. We're really happy you had a positive experience working with us. Look forward to helping you with future fundraising events, Team Galabid. SB Sarah B. Event Planner Used the software for: ### "Excellent product, even better service!" June 6, 2016 5.0 We have just moved to using GalaBid after being unhappy with the UK market leader, and we are so pleased we did! Their software is the most upto date on the market, it looks wonderful with faultless performance, and our account manager was very helpful offering expert advice whenever we needed. The night was a success raising just shy of 72k, 30k of which we had already raised prior with the pre event auction bidding feature. The post event support was just the same as before, excellent. Helping us both manage and collect outstanding payments, guests addresses, with regular reconciliation updates, all payments were in and monies transferred by the following week. Look forward to working with them next year, I thoroughly recommend using them for any of your fundraising events. S Review Source Sam G. Owner Education Management Used the software for: Less than 6 months ### "GaladBid has to be a contender if you're running a silent auction" May 4, 2022 5.0 Pros super easy to use with a professional, slick appearance on both the back end as well as customer facing. Cons No issues, we were very satisfied with our experience Review Source MA Michaela A. Events Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Wonderful" August 6, 2021 5.0 Wonderful Pros Clear, easy and great. Wonderful support from \[SENSITIVE CONTENT HIDDEN\] Cons Confusing in areas. Would recommend changing a few areas Review Source IM Ingrid M. Communications & Commmunity Fundraising Fund-Raising Used the software for: Less than 6 months ### "Sumptuous Sounds" January 14, 2019 4.0 We really valued the phone support, friendly team, assistance with graphics and posters, and having the option of onsite support at our event was a God-send. Managing the software (while relatively easy) on the night while knee-deep in event management would have been additional stress and burden. We enjoyed working alongside with the customer representatives who was familiar with our venue and full of tips and tricks and practical advice. Pros \-Intuitive and straightforward to navigate back-end -Uploading photos simple -Our supporters found it easy to use too! -Front end very slick and professional, easy to share across socials -text messages and prompts sent to bidders helped build excitement on night Cons Price. We negotiated a reduced rate. Full price for a charity our size would not have been feasible. Review Source LC Luisa C. Senior Events Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent software to run an online auction" December 22, 2020 5.0 Very effective an running an online auction and prize draw. \[SENSITIVE CONTENT HIDDEN\] was excellent at making it all come together. More expensive than others on the market but couldn't' compare functionality as this is the first time using such software Pros Easily customisable, excellent functionality, great account management Cons Reports couldn't include all the data we wanted although it was on in the system, just not on the report we wanted it to be on Review Source EA Elisha A. Volunteer Fund-Raising Used the software for: Less than 6 months ### "Great fundraising platform" September 18, 2020 5.0 Highly recommend Galabid, great platform and support from staff Pros Fantastic platform! Easy to use and manage the auction from behind the scenes. Very professional platform and great support from Galabid staff Cons The commission taken by Galabid, but we were very grateful for the level of support and training provided Review Source Response from CrowdComms September 27, 2020 Hi Elisha - thanks very much for your feedback. The team are delighted you had such a positive experience with GalaBid. 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