Firmex Virtual Data Rooms

4.5 / 5 29 reviews

Who Uses This Software?

Investment banks, law firms, private equity groups, and corporations, who need to share large volumes of secure documents.


Average Ratings

29 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Firmex
  • www.firmex.com/
  • Founded 2006
  • Canada

About Firmex Virtual Data Rooms

Intuitive, affordable, pervasive -- thousands of companies choose Firmex Virtual Data Room (VDR) solutions to securely share their highly confidential documents. Leaders in corporate transactions, M&A, compliance, litigation, and procurement, value Firmex to accelerate their online document sharing and collaboration projects. Their secure, online data rooms are easy to setup and use, customers can immediately control, share, collaborate and track the use of confidential documents.


Firmex Virtual Data Rooms Features

  • Anonymity Management
  • Auditing
  • Collaboration
  • Data Protection
  • Data Storage Management
  • Document Tagging
  • Due Diligence Management
  • Procurement Management
  • Project Management
  • Role-Based Permissions
  • Secure Preview

Firmex Virtual Data Rooms Reviews

Investment Banking Analyst

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Firmex was very user friendly and easy to use. The insiders website made it fun to use and learn more about the site.

Fairly comprehensive and intuitive VDR Platform

Sep 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Secure and simply.

Cons: Customer service, permission settings.

Overall: I've used Firmex on one deal. The functionality was great, but customer service does not make it easy to assist with the VDR setup if you are not the Admin, but rather trying to assist your client/the Admin.

Recommendations to other buyers: Data archiving is not a streamlined as other VDR services, but it's still very good.

Vendor Response

by Firmex on September 27, 2016

Thanks for taking the time to review Firmex. With regards to your comment, for security reasons we cannot change permissions that our clients set as the main administrators without their permission. It looks like this is what was happening in your case, but its hard to comment beyond that without knowing more specifics. Please contact me at jason.soo@firmex.com. I would love to learn more about your specific case, and how we can improve in the future.

All around great value

Jul 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use and logical in its layout and tools.

Cons: The area for management of users and groups wasn't as logical and simple to use as the rest of the tool.

Overall: Extremely easy to use, organize data, manage and restrict users, and see what different users can view. It's very intuitive.

Recommendations to other buyers: I've worked with many VDRs over the years. Use this one.

Firmex is a Data Room Gem

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, reliability of system, implementation of innovative new features with each update, and of course the excellent customer service.

Cons: Not applicable.

Overall: Firmex's customer service is truly exceptional. It's always a pleasant surprise whenever an agent replies to our questions and comments so quickly and efficiently. The system itself is amazing, and a joy to use.

Recommendations to other buyers: If you are looking for a data room service, look no further, because Firmex is the best.

Excellent Choice for a VDR

Jul 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The functionality is perfect for running a VDR to share documents and files with many parties while controlling the document flow and accessibility of any party on any document. The product is very competitively priced compared to a lot of the service providers out there. Customer service is very prompt and happy to walk you through any issue, small or large. Firmex is also continually improving its services.

Cons: Security functionality is limited once the files have been downloaded by another party (if you allow them to download). Once a party bulk downloads you lose the ability to track their access and usage of documents and delete the document if you would like to remove their access from the information completely.

Overall: Our firm has used Firmex VDRs for dozens of investment banking transactions and are very pleased with the product they put out as well as the support and service we receive.

Recommendations to other buyers: No.

Virtual Data Room

Jun 17, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is intuitive.

Cons: The search function does not allow for more advanced searches or searched within documents.

Overall: Firmex is User friendly, but the search function could be improved. Sometimes the download speeds are slower on Firmex than other datasites. I typically batch download so I don't have to work on Firmex.

Amazing Support Team

May 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Firmex has a wonderful support team that takes the time to walk through each step with it's users. I called them often when I was first learning Firmex and was very impressed with their patience and knowledge.

International Collaborations Simplified

May 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We're using Firmex to exchange documents with law firms (e.g. when we did our public listing), as a repository for regulatory documents (drug submissions) and mainly, exchange documents with our multiple international partners (Spain, Germany, Finland, US).
Our setup is simple: One project, one VDR.
Simple access control and simple document management makes this solution optimal for us.
We had to adapt to the new 'group' feature and got the hang of it. Not the most intuitive presentation of the features.
Setting rights access is rather simple and intuitive. So is adding more users. Bulk edit features are also useful.
The recent addition of the Firmex Document Exchange for Desktop was also a good idea.
One final note - the customer service team has been extremely efficient in the initial training and support. Problems are resolved extremely fast and this is critical for us.

Makes Due Diligence Simple

May 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a legal assistant, I'm able to set up a Virtual Data room in no time. It's easy to download documents and share information all across the country. I would highly recommend Firmex!

Pretty user friendly and convenient.

May 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: sharing, filing, posting, easy uploading/pulling into system
Cons: cannot view as others/assume someone's profile to view only

Vendor Response

by Firmex on May 12, 2016

Thanks for the review! Just to clarify, Firmex allows Project Managers and Administrators to view project content as another member of the project. See - https://support.firmex.com/hc/en-us/articles/204467598 A member of our client success team will be reaching out to you shortly to discuss your specific project. In the mean time please don┬┐t hesitate to contact our support team anytime (http://www.firmex.com/support/contact-support/). They will be happy to answer any questions you may have. Again, thanks for taking the time to review Firmex. We appreciate the feedback!

Easy to use and the best customer service I've ever experienced

May 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Firmex as our M&A data room for over 5 years and I'm always impressed with the platform, the company's constant improvement, and the amazing customer service. If I ever have a question, I receive a call back within 3 minutes. Intuitive use and stand-up customer service keep me a satisfied customer.

Simple and easy to use

May 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: +Easy to use
+Intuitive
+Secure
+Fast
+Great support

Strong support and sales organization that listens and cares. Developing the system continously is important, but not losing track of the simplicity and iniuity is essential.

My experience to Firmex is relatively new but so far so good

May 11, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So far experience has been limited but very satisfying, it is extremely easy to use and functional, our internal parties and external users have become familiar with it quickly and are happy to use it.

Excellent tool for organizing info so that it is accessible by those who are permitted to use it.

May 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: easy to navigate, can dowload files simply, is user friendly and intuitive, others can access info.
Cons: none so far

Firmex makes collaboration easy

May 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I am using a Firmex data room to compile tax forms for foreign beneficiaries. The forms are sent to one office, and I am in another. The data room offers a secure way for one office to file the forms and I can access them from another location. I get notified by email that new forms have been added so I am always in the know.

So easy to use

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Firmex is one of the better virtual data rooms I've utilized over the past ten years. Quick uploads, easy to search. Good technical support

Easy to use, does the job you need

Apr 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very intuitive to use, especially with clients that may not be very tech savvy. Secure and logs data. Has all the tools necessary to be a solid VDR

Excellent tool for data room management - sell side

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used Firmex for 3 months during a sell side data room need. Software was very intuitive to configure and use. Our lawyers had comparative experiences with other pieces of software, and they said this is the best one they have ever used. I recommend Firmex for their tooling and attentive customer support. I requested it twice, and I was promptly supported.

Virtual Data Room

Apr 17, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall the platform that Firmex provides is much more robust and easy to use than the platform my firm was previously using. Firmex has nearly all of the functionality of the larger VDR providers at a cost that is a lot more reasonable to our clients. I would use this product again.

Very happy with software and the Support

Apr 12, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love that support answers the call or call you back within a few minutes. Proven repeatedly.

Thanks,

Bradley

Firmex makes it easy to collaborate

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Firmex is designed for personal customization to suit any project I have going and at any stage. I find it's overall easy to use, set up, upload and share. Being able to set up individual parameters for each user and for each room is vital to allow proper access at the proper time. Whenever I have a question or need help with something, the Firmex team is quick to respond and always friendly and professional.

The Definition of Intuitive

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have utilized Firmex as our primary extranet portal for years now and never are we disappointed by this platform. It is the epitome of user-friendly and the round-the-clock customer service is just another example of how efficiently this company manages their product and client-relations.

Convenient & Very Easy

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: VDR made very convenient and easy for any deal sizes

I use this software on a daily basis to share documents and control access to those documents

Mar 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The pros is this is an easy way to share documents and organize our deals and control who has access to them. It is secure and safe.

The cons is I find it difficult with the new user groups to be able to do what we need as efficiently. If we were able to control this function by having the ability to turn it on or off, or create user groups with users from different companies that would be great. Also, the option to use a group that was already created would be great, as we normally have many of the same people going into one group.

As good as the competition

Mar 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used plenty of data room providers and firmex is on par with the other big names. None of them are perfect but I seem to have fewer problems with firmex especially when it comes to downloading large data rooms in one try.

Training session

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had a one on one training session with Jason yesterday and it was incredibly informative. I had no idea of some of the uses and tools available on Firmex. I was never trained on this before I just had to start using it when I started here but I am so thankful for this training and now knowing so much more on this product. I will now be able to show some of my co-workers and we also are planning an in house training here in the future. Thank you, Colleen

Use this software daily.

Mar 03, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Firmex is a great piece of software that we use daily in our financial institution. It makes sharing large amounts of secure data, easy, efficient, and foolproof. The drag and drop functionality makes this software as easy to use as your OS. This is a must have tool for anyone who shares significant volumes of documentation.

Firmex - Virtual Data Room

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Firmex as our M&A VDR solution for about six years. The software subscription allows us the flexibility to use the VDR to accomplish different objectives (i.e. traditional M&A due diligence, data collection, large file transfer, etc.) as well as flexibility with respect to project length (i.e. clients that we'll work with for years prior to going to market). The two biggest pros in my eyes has been the constant improvements through the years and the friendly customer service. The company is always receptive to suggestions on how to make the product even more user friendly.

Easy to use + Outstanding Customer Service

Nov 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Firmex site is intuitive and easy to use. The staff was very accommodating and has helped us to design our project so that it meets our unique needs for personnel across the country to access documents. We have received outstanding customer service.