--- title: "Firmex Virtual Data Room Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Firmex Virtual Data Room the right Virtual Data Room solution for you? Explore 359 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131320/Firmex-Virtual-Data-Rooms/reviews/" page_type: "reviews" language: "en" --- Firmex Virtual Data Room 4.8 (359) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 15th, 2026 # Reviews of Firmex Virtual Data Room Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews AG Allison G Business ManagerLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “Firmex is well laid and it is great to be able to create your own folder structure and numbering, as well as automatic numbering if required“ April 30, 2025 AP Andrea P Finance Administrative AssistantSemiconductors, 201 - 500 employeesUsed the software for: Less than 6 months. “How to edit or move/reorder files is a bit challenging to figure out if new to the system.“ April 14, 2026 AM Adiran M AnalystFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “I can access all different data rooms with just 1 path and 1 authentication.“ December 3, 2025 CS CRISTINA S GIS SpecialistMining & Metals, 2 - 10 employeesUsed the software for: More than 2 years. “I did not like the set-up where I have to create redundant folders for users with read only permission and different folder for users with full access permission.“ May 29, 2025 CH Christina H System AdministratorLaw Practice, 501 - 1,000 employeesUsed the software for: More than 2 years. “Administrators down to users find this platform to be very user friendly but still provides the security needed for our data.“ April 23, 2026 LJ Lars J Mergers and Acquisition AdvisorFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “Cons: Overpriced USB-archives for 3-day delivery, tricky settings, clunky Q&A tracker, and frequent maintenance.“ August 28, 2025 JS Jad S PE senior analystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Almost everyone is used to working with Firmex and hence makes file sharing simple.“ July 2, 2026 DS Denis S DirectorFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “The new Documents window, it is too "comic-ey" and distracts from the material, it should be more focused on the material, like a simple folder broswer.“ January 20, 2025 ## Showing most helpful reviews Showing 1-25 of 359 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dominique M. Senior Legal Counsel Pharmaceuticals Used the software for: 6-12 months ### "First experiences" June 23, 2023 5.0 We use it for due diligences. Pros Very easy to use and fantastic customer support ! Cons Search function might be improved in the sense that make the overview easier. Reason for choosing Firmex Virtual Data Room Choice has been made by the business Review Source Response from Datasite July 7, 2023 Thanks for the update and feedback, we are proud of our best in class customer support team. In regards to the search function, we offer OCR search on all PDF and office documents which is industry standard (which some competitors don't offer). As for improvements, I would be interested to understand what improvements you are referring to. Please reach out to discuss further, we would love to hear your feedback. TW Timothy W. CFO Consumer Goods Used the software for: Less than 6 months ### "Firmex review" September 10, 2025 5.0 Pros Value and ease of use, onboarding was prompt and professional. File uploading is a breeze and the layout is intuitive. Cons Not much on cons, but I think if you have to upload very large files or data you might run into capacity or speed issues that might slow performance. Alternatives considered [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) Reason for choosing Firmex Virtual Data Room Functionality and ease of use coupled with good value for the monwy Review Source Response from Datasite October 1, 2025 Thank you for your kind words! We're thrilled to hear that you found value in the platform and that the onboarding experience was smooth and professional. It's great to know that uploading files is easy, and the layout feels intuitive. We’re committed to making your experience as seamless as possible—please don’t hesitate to reach out if there’s anything else we can do to support you! TK Tami K. Practice Assistant - Group Coordinator Legal Services Used the software for: 2+ years ### "FirmEx - User Friendly Document Platform" March 1, 2024 1.0 I have seen other platforms and FirmEx is the most user friendly that I have seen. Pros FirmEx is very easy to use for those who set it up to those parties from the outside who are invited to use it. Document manage is very easy and it does not take hours of training to learn how to use it. The support is great as well! Cons I can't think of anything that I don't like about FirmEx. Reason for choosing Firmex Virtual Data Room This was a platform that other law firms were already using, so we wanted to get on board as well. Review Source Response from Datasite April 4, 2024 Thanks for the all around positive feedback, really great to hear and we look forward to continually working with you on your VDR needs. EB Emeric B. Chief Infrastructure Officer Renewables & Environment Used the software for: 2+ years ### "Firmex for Akuo" April 22, 2025 5.0 So far, very great ! It is fully adapted to the way we work within our company ! Pros Easy to manage, and a great support team ! A contract well adapted to our way of working, trainings helped our company members to use the tool daily. Cons Probably the desktop sync tool that need a little improvement (or at least more features) Switched from [DiliTrust](https://www.capterra.com/p/205615/DiliTrust-Governance/) It was expensive, as a a double service, managed by users (unsafe) and support was very slow. Review Source Response from Datasite May 13, 2025 Thank you for your wonderful feedback! Because we made improvements to the ability to upload through the browser, now you can upload up to 50 GB of data. We decided to move away from the desktop upload. We're delighted to hear that the system is easy to manage and that our support team has made a positive impact. It's also great to know that the contract aligns well with your workflows and that the training sessions have empowered your team to use the tool confidently every day. We're here to support your continued success—please don’t hesitate to reach out if you need anything! JM Joshua M. Legal Assistant Accounting Used the software for: 6-12 months ### "Firmex Positive Experience Review" May 22, 2025 5.0 It has been good, I particularly appreciate how quickly the team responds to inquiries and solves issues in live time. Pros I find it's quiet user friendly, and easy to set up. I also like the ability to create as many user groups as required. Cons I don't like the way it looks, its very boring and old fashioned, especially compared to the other offerings around. Alternatives considered [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/)[Ansarada](https://www.capterra.com/p/130904/Ansarada/) Reason for choosing Firmex Virtual Data Room Again it was mainly a cost based move .. Switched from [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/) It was mostly a cost based move, however the no limit on users was an added bonus. Review Source Response from Datasite June 5, 2025 We appreciate the feedback on the ease of use and set up, as it is all turnkey to get a new data room created. We have updated our platform UX/UI and are continuing to finish that update in order to be more refreshed. AW Amy W. Senior Vice President Capital Markets Used the software for: 2+ years ### "Great customer service and easy to use" March 16, 2026 5.0 I wished all companies had the same level of customer service as Firmex. It is unusual to speak to a person for customer support these days. The people I've spoken to are always helpful and stick with you even when the problem is complex. Pros Firmex is user-friendly, even for a first time user, which most of our clients (and often buyers) are. The customer support is also top notch. Cons Until you learn to use it, the uploading of the spreadsheet takes a minute to prepare. I also wished it was easier to add areas when the DD checklist is already uploaded with files already in it. Once you learn how to navigate this, it isn't bad. I also wished you could completely delete buyers when a deal falls through and you add a new buyer. Review Source CH Christina H. System Administrator Law Practice Used the software for: 2+ years ### "Great platform for all types of projects." April 23, 2026 4.0 We have used this platform for years and have had great success. We even have clients request to utilize our data room when they have their own because Firmex is so easy to use. Pros The ease of use for everyone. Administrators down to users find this platform to be very user friendly but still provides the security needed for our data. Cons While the ease of use and the flexibility is a plus, the cost of this platform can be prohibitive to some companies. Review Source JN Jai N. Solicitor Law Practice Used the software for: 2+ years ### "Good product and support." March 11, 2026 5.0 Good. I've used the software for years and in comparison to its peers its easy to use and I like it visually. Pros Easy of use. Product support. Having use competing products I would say Firmex is amongst the best data room platforms. Cons Initial view of the data room and lack of guide in program. However, once I learnt to use the software it became intuitive. Review Source AM Adiran M. Analyst Financial Services Used the software for: 1-2 years ### "Great experience with Firmex" December 3, 2025 5.0 Using Firmex was a seamless experience during a complex due diligence process. The platform’s intuitive interface made organizing and sharing hundreds of sensitive documents effortless, while its robust security features gave us confidence that everything was protected. What truly stood out was the exceptional customer support—available 24/7 and proactive in resolving any issues, which ensured our project stayed on track without delays. Pros Double authentication and seamless transition. Bulk download available. I can access all different data rooms with just 1 path and 1 authentication. Cons Technical complexity and technological dependence: Requires a stable connection and secure devices; technical failures can disrupt critical processes. Review Source VU Viorel U. managing partner Investment Management Used the software for: Less than 6 months ### "Good overall experience" December 23, 2025 5.0 Reasonably easy to use, good value for money. Easy to upload, redact, share and download documents. Good Q&A module. Pros Good customer support, good value for money, fast delivery of USB archives. Overall experience and quality on par with the best VDR providers. Cons The tree structure of the files could be better. As it is today, it is difficult to navigate. It is also difficult to understand where in the folders structure are located files found by searching. Review Source CD Chuck D. Managing Director Financial Services Used the software for: 2+ years ### "Firmex - User Review" February 24, 2023 5.0 This allows us to share confidential information with confidence and ease. It is a critical piece of our day to day activities and increases our productivity dramatically. Pros I love how easy is it to set up data rooms and add users with different tiers of access. It allows me to set up permission structures and then just worry about getting the right data in the proper folder. I also like how intuitive the software is - it allows me to onboard clients quickly. Cons I wish they would allow sessions to last longer - I'm in Firmex all day and find that I have to log in many times. I also wish there an iPhone app. Alternatives considered [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/) Reason for choosing Firmex Virtual Data Room Pricing for Firmex was much more competitive and the customer service has been excellent. Review Source MR Mark R. CFO Information Technology and Services Used the software for: 1-2 years ### "Firmex VDR" April 6, 2022 5.0 I am happy when others present their due diligence files to us in Firmex, as I am 100% comfortable with it/ Pros i have used Firmex multiple times in my career as a CFO and as the Administrator of the VDR. I have mostly used in in an M&A due diligence VDR model. I find the software to be intuitive and easy to use. I have had very few users come back to me and not understand how they can gain access tot he files they need, so it is first time user intuitive as well. Cons On con is to ensure you set up the file structure correctly in the first instance, as it will impact the flexibility you need to create multiple group access restrictions. Alternatives considered [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Firmex Virtual Data Room We chose Firmex as it was the leader in the market. Other options were not as flexible or had the controls we were looking for. Review Source Response from Datasite April 29, 2022 Thanks for the feedback on how intuitive and easy to use the platform is based on your experience. We do have the ability to drag and drop folder and documents to reorganize them if they are in the incorrect order. Our support team is 24/7 and always available for any questions you may have, I always encourage our clients to speak with our support team for any assistance needed. Feel free to reach out to me with any questions james.lehuquet@firmex.com. - James Le Huquet, Director of Sales EK Edward K. SVP of Finance & Analytics Medical Practice Used the software for: 1-2 years ### "Recommend Firmex Virtual Data Room" December 12, 2022 5.0 Pros The customer support is world class. Easy to start using once you start getting use to the functions. Cons The advanced controls are not as intuitive and relied on the customer support to guide our team. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/) Security and the reputation of it being the standard for M&A. Review Source Response from Datasite March 2, 2023 Thanks for the feedback and comments about our best-in-class support team, as it is one of our biggest differentiators in the space. As for the advanced controls, I would be interested to better understand what specific controls you are referring to. We strive to have one of the easiest and most intuitive platforms in the VDR space. Feel free to email me so I can better address your feedback. MC Maria C. Office Manager Pharmaceuticals Used the software for: 1-2 years ### "Best Virtual Data Room Ever" April 28, 2025 5.0 Excellent experience with the Firmex Virtual Data Room, always easy to set up and share information through the platform. Pros This system is very intuitive and easy to set up and follow, we use this system to set up Data rooms for different projects and to share information with different groups, also easy to set up permission to the folders and access to the data. Cons We like everything about this system, all the participants learn how to use it in very short time and because it is very intuitive it is easy to follow. Review Source Response from Datasite May 13, 2025 Thank you so much for your kind words! We're thrilled to hear that you find the system intuitive and easy to set up. It's great to know that it's helping you efficiently manage Data Rooms and share information across different projects and teams. We're especially glad that the permission and access controls are working well for your needs. If you ever have suggestions or need assistance, we're always here to help! AP Andrea P. Finance Administrative Assistant Semiconductors Used the software for: Less than 6 months ### "Exceptional customer service experience" April 14, 2026 5.0 I am happy with the data room because it helps keep multiple meetings organized and securely protected. Our other users that we share the files with also find it easy to use. But the customer service makes the difference- when we need assistant it is important that we get the issue resolved properly. Pros It is very user friendly and style or format is well organized. The customer service has been exceptional. The help team is very knowledgeable, patient, fast response time and is thorough in explaining how to solve a tech issue. Cons How to edit or move/reorder files is a bit challenging to figure out if new to the system. It is difficult to figure out on your own without requesting support. Review Source AG Allison G. Business Manager Legal Services Used the software for: 1-2 years ### "Would definitely recommend" April 30, 2025 5.0 Really like the Firmex Virtual data room. A great tool for clients and opposing solicitors to be able to access due diligence documents quickly and efficiently. Great for being able to download complete file for completion purposes. Pros Firmex is well laid and it is great to be able to create your own folder structure and numbering, as well as automatic numbering if required Cons A little confusing to navigate sometimes Review Source Response from Datasite May 13, 2025 Thank you for your feedback! We're glad to hear that you're enjoying the flexibility of creating your own folder structures and numbering in Firmex. It's great to know that features like automatic numbering are adding value to your workflow. If you ever have suggestions or need assistance, we're always here to help! RW Robert W. Veterinary Surgeon Veterinary Used the software for: Less than 6 months ### "Firmex Virtual Data Room is great" March 1, 2025 5.0 Very good and easy to use. Has saved me a lot of time! Pros Very easy to use and upload all the information required. Cons The inability for the user to delete files once uploaded. Review Source Response from Datasite March 3, 2025 Thank you for the amazing feedback, always great to hear about a users experience with the ease of use of the platform and uploader. As of the ability to delete files once uploaded, we do have capability but it is only available for users with the right permissions. This particular instance is most likely the case for why you are only able to upload and not delete, which is another great example of the granular user/group permissions Firmex can apply. AP Albert P. Investment banking Financial Services Used the software for: 6-12 months ### "Recommend Firemex" February 25, 2025 5.0 Pros Easy to use and not as complicated as other VDRs Cons Not much cons I found. I had no problem using Firmex VDR. Review Source Response from Datasite March 3, 2025 Thanks for the feedback, always great to hear that you had no complaints when using the platform, along with the overall ease of use of Firmex. DM Dan M. Director of Quality Assurance and Administration Oil & Energy Used the software for: 1-2 years ### "Excellent help" October 3, 2024 5.0 Excellent, glad its resolved so quickly. Pros Very efficient email process. Timely replies and solved the same day! Cons I had to login in to get to a page, links would be nice. Review Source Response from Datasite November 4, 2024 Thanks for the feedback. We do send out invitation emails when being granted access to a data room, wtihin the email are links to the URL of the data room project you have been invited into. There are always links that users can send to one another for a specific document. MB Matthew B. Senior Associate Management Consulting Used the software for: 2+ years ### "Firmex Data Room" November 15, 2022 5.0 I’ve been the administrator for roughly 6 Firmex Data Rooms, and I receive very few if any comments from users regarding issues. If there are, it’s usually on my end fixing access settings. Pros The security features that administrators are able to apply are also quite useful to maintain confidentiality.Management and user interface is clean and logical. It is easy for newer users to get used to which is useful for us as we are often working with many different clients.The reporting feature is also quite useful in managing users and documents. Cons Frequent login prompt is a downside. Having the ability to set the duration before being automatically logged out would be helpful. Review Source Response from Datasite December 9, 2022 Thanks for the feedback on the level of security our platform can provide to give you peace of mind when sharing confidential information, along with the minimal learning curve new users have when accessing Firmex. This is what we strive for. In regards to login prompt, it is something we have heard before but feel it is an appropriate timeframe to keep in order to maintain the level of confidentiality and security our platform provides. Happy to discuss further with you, feel free to reach out. VR Verified Reviewer Associate Director, New Product Strategy Pharmaceuticals Used the software for: 1-2 years ### "Firmex Virtual Data Room is Excellent " April 30, 2024 5.0 Pros Firmex allowed the PureTech team to work quickly and efficiently, while ensuring that our files were secure. Cons As a user of the virtual data room, I did not appreciate that Firmex shows every time someone edits, replaces, uploads a new file. Although this makes sense, it calls attention to certain documents if things have changed. Review Source Response from Datasite May 2, 2024 Great to hear that the team was able to work quickly on your project. As for the showing of information and upload updates, I believe this is via our email notifications which can be adjusted to a frequency you are more comfortable with such as once a day or once a week instead of hourly or immediate. DW David W. Project Manager Venture Capital & Private Equity Used the software for: 2+ years ### "Virtual data room with the best price/ performance ratio " October 20, 2022 4.0 Pros The software is easy to use and inexpensive relative to comparable solutions. Monitoring and Q&A functions come in handy when working with multiple groups on a project. Cons The software lacks a good viewer and is sometimes complicated to use with regard to the automatic numbering function. Moreover, it should support more languages. Alternatives considered [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/)[Ideals Virtual Data Room](https://www.capterra.com/p/130909/iDeals-Virtual-Data-Room/)[netfiles Deal Room](https://www.capterra.com/p/131468/netfiles-Dataroom/) Reason for choosing Firmex Virtual Data Room Price and functionality. Switched from [netfiles Deal Room](https://www.capterra.com/p/131468/netfiles-Dataroom/) Netfiles was too expensive in comparison. Review Source EE Erik E. Managing Director Investment Banking Used the software for: 2+ years ### "Firmex - Great Value for top notch features" September 19, 2023 5.0 Firmex is the perfect solution at a great price point for our virtual data room needs. Pros Firmex delivers the same functionality as software solutions that are 10x the price. Cons Its not as intuitive as some of the other user interfaces i"ve seen - but it gets the job done. Alternatives considered [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/) Reason for choosing Firmex Virtual Data Room Cost. Review Source Response from Datasite October 23, 2023 We appreciate the feedback on the platform and your experience with Firmex. In terms of the intuitiveness of the platform, I would be curious to know which providers you are referring and to learn how we can improve as we do have one of the more user friendly platforms wtihin the industry. Feel free to email me at james.lehuquet@firmex.com. AP Adam P. Attorney Legal Services Used the software for: 2+ years ### "Great Data Room" May 14, 2024 5.0 It's an integral piece of software and works very well. Pros It's easy to use for everyone and it just works. There are no issues with it that confuse people and it's secure. Great program. Cons I wish it linked to iManage and created deal books. iManage has just recently released a program that is a competitor that does those things. Review Source Response from Datasite June 4, 2024 Thanks for the feedback and apprecaite the kind words. As for our integration, we currently do not provide a direct integration to iManage and can't comment on what their product offers for the legal space. We do have API's that our clients optimized and these can be built in order to facilitate those potential needs. MT Mark T. Co-Founder, Director of Ops Financial Services Used the software for: 1-2 years ### "Firmex Surpasses Our Expectations" January 18, 2023 5.0 Pros Firmex makes the management of our M&A process incredibly smooth. Fully customizable permissions and reports, granular viewing data, and a secure, branded room for our company. Cons The price point for VDR service providers remains higher than it should be, in my opinion. I anticipate there will be a major price correction in the next few years as cheaper, and more effective options become available. Reason for choosing Firmex Virtual Data Room Price and type of contract. Switched from [Venue Virtual Data Room](https://www.capterra.com/p/191882/IPO/) Price. Review Source Response from Datasite March 2, 2023 Thanks for your feedback on how Firmex makes the M&A process smooth. Our price point is still at a mid-market level compared to the level of service we provide, as well as not pricing by legacy per-page pricing. There are lower-cost alternatives in the market, but with those, you sacrifice the features that allow for an incredibly smooth process. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.