# Firmex Virtual Data Room Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Firmex Virtual Data Room the right Virtual Data Room solution for you? Explore 357 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131320/Firmex-Virtual-Data-Rooms/reviews/ --- Firmex Virtual Data Room 4.8 (357) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Firmex Virtual Data Room Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews Responsive and knowledgeable support team 99% positive reviews out of 102 Most reviewers describe customer support as prompt, helpful, and available around the clock for any issues. Patrick M. Paralegal, 51 - 200 employees. "I do think that your customer service is probably your greatest strength and the people who work in that space should be rewarded for their work." Occasional document upload difficulties 38% negative reviews out of 68 Some users report document upload can be slow, buggy, or challenging with large files and bulk actions. Andy M. Director, 2 - 10 employees. "Uploading of documents often stalls requiring further intervention to upload documents." Secure and flexible document sharing 100% positive reviews out of 36 Most reviewers find document sharing secure, easy to use, and effective for managing sensitive files. Jon D. IT Trainer and Systems Support Specialist, 51 - 200 employees. "It's a reliable and secure platform that made sharing confidential documents with internal teams and external partners straightforward." Streamlined group collaboration controls 100% positive reviews out of 21 Most reviewers indicate group access enables flexible permissions, efficient collaboration, and secure sharing with multiple stakeholders. Joshua U. IT Security Operations, 51 - 200 employees. "Most flexible access control features work for us based on the nature of our business as a financial institution." ## Showing most helpful reviews Showing 1-25 of 357 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dominique M. Senior Legal Counsel Pharmaceuticals Used the software for: 6-12 months ### "First experiences" June 23, 2023 5.0 We use it for due diligences. Pros Very easy to use and fantastic customer support ! Cons Search function might be improved in the sense that make the overview easier. Reason for choosing Firmex Virtual Data Room Choice has been made by the business Review Source Response from Firmex July 7, 2023 Thanks for the update and feedback, we are proud of our best in class customer support team. In regards to the search function, we offer OCR search on all PDF and office documents which is industry standard (which some competitors don't offer). As for improvements, I would be interested to understand what improvements you are referring to. Please reach out to discuss further, we would love to hear your feedback. EB Emeric B. Chief Infrastructure Officer Renewables & Environment Used the software for: 2+ years ### "Firmex for Akuo" April 22, 2025 5.0 So far, very great ! It is fully adapted to the way we work within our company ! Pros Easy to manage, and a great support team ! A contract well adapted to our way of working, trainings helped our company members to use the tool daily. Cons Probably the desktop sync tool that need a little improvement (or at least more features) Switched from [DiliTrust](https://www.capterra.com/p/205615/DiliTrust-Governance/) It was expensive, as a a double service, managed by users (unsafe) and support was very slow. Review Source Response from Firmex May 13, 2025 Thank you for your wonderful feedback! Because we made improvements to the ability to upload through the browser, now you can upload up to 50 GB of data. We decided to move away from the desktop upload. We're delighted to hear that the system is easy to manage and that our support team has made a positive impact. It's also great to know that the contract aligns well with your workflows and that the training sessions have empowered your team to use the tool confidently every day. We're here to support your continued success—please don’t hesitate to reach out if you need anything! TK Tami K. Practice Assistant - Group Coordinator Legal Services Used the software for: 2+ years ### "FirmEx - User Friendly Document Platform" March 1, 2024 1.0 I have seen other platforms and FirmEx is the most user friendly that I have seen. Pros FirmEx is very easy to use for those who set it up to those parties from the outside who are invited to use it. Document manage is very easy and it does not take hours of training to learn how to use it. The support is great as well! Cons I can't think of anything that I don't like about FirmEx. Reason for choosing Firmex Virtual Data Room This was a platform that other law firms were already using, so we wanted to get on board as well. Review Source Response from Firmex April 4, 2024 Thanks for the all around positive feedback, really great to hear and we look forward to continually working with you on your VDR needs. SO Salvador O. Project Engineer Mining & Metals Used the software for: Less than 6 months ### "Positive first impression of FIRMEX" April 22, 2026 5.0 I've been actively using FIRMEX for around 2 months and I've had a very good experience. Although I didn't have experience with VDR, I've found very easy to manage the platform and get it ready for M&A purposes. Pros It's easy to use even without previous knowledge of the platform functionalities. My experience with the support has been very good. Updating/adding/deleting files is easy. Navigate through the platform is easy with its branch-structure. Cons Although I don't have a point for comparison of other data rooms, I've heard that the cost is expensive, much more when storage capacity increase is needed. Review Source JM Joshua M. Legal Assistant Accounting Used the software for: 6-12 months ### "Firmex Positive Experience Review" May 22, 2025 5.0 It has been good, I particularly appreciate how quickly the team responds to inquiries and solves issues in live time. Pros I find it's quiet user friendly, and easy to set up. I also like the ability to create as many user groups as required. Cons I don't like the way it looks, its very boring and old fashioned, especially compared to the other offerings around. Alternatives considered [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/)[Ansarada](https://www.capterra.com/p/130904/Ansarada/) Reason for choosing Firmex Virtual Data Room Again it was mainly a cost based move .. Switched from [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/) It was mostly a cost based move, however the no limit on users was an added bonus. Review Source Response from Firmex June 5, 2025 We appreciate the feedback on the ease of use and set up, as it is all turnkey to get a new data room created. We have updated our platform UX/UI and are continuing to finish that update in order to be more refreshed. AW Amy W. Senior Vice President Capital Markets Used the software for: 2+ years ### "Great customer service and easy to use" March 16, 2026 5.0 I wished all companies had the same level of customer service as Firmex. It is unusual to speak to a person for customer support these days. The people I've spoken to are always helpful and stick with you even when the problem is complex. Pros Firmex is user-friendly, even for a first time user, which most of our clients (and often buyers) are. The customer support is also top notch. Cons Until you learn to use it, the uploading of the spreadsheet takes a minute to prepare. I also wished it was easier to add areas when the DD checklist is already uploaded with files already in it. Once you learn how to navigate this, it isn't bad. I also wished you could completely delete buyers when a deal falls through and you add a new buyer. Review Source JN Jai N. Solicitor Law Practice Used the software for: 2+ years ### "Good product and support." March 11, 2026 5.0 Good. I've used the software for years and in comparison to its peers its easy to use and I like it visually. Pros Easy of use. Product support. Having use competing products I would say Firmex is amongst the best data room platforms. Cons Initial view of the data room and lack of guide in program. However, once I learnt to use the software it became intuitive. Review Source AM Adiran M. Analyst Financial Services Used the software for: 1-2 years ### "Great experience with Firmex" December 3, 2025 5.0 Using Firmex was a seamless experience during a complex due diligence process. The platform’s intuitive interface made organizing and sharing hundreds of sensitive documents effortless, while its robust security features gave us confidence that everything was protected. What truly stood out was the exceptional customer support—available 24/7 and proactive in resolving any issues, which ensured our project stayed on track without delays. Pros Double authentication and seamless transition. Bulk download available. I can access all different data rooms with just 1 path and 1 authentication. Cons Technical complexity and technological dependence: Requires a stable connection and secure devices; technical failures can disrupt critical processes. Review Source PG Paul G. CFO Telecommunications Used the software for: Less than 6 months ### "M&A data room" October 22, 2025 5.0 My overall experience with was very positive. It’s a secure, user-friendly platform that made managing and sharing sensitive documents straightforward. The interface is intuitive, and the permission settings gave me confidence in controlling access Pros is easy to use, secure, and reliable. I especially liked its intuitive interface, fast document uploads, and strong permission controls. Cons The least appealing aspect of was the occasional lag when navigating large folders or bulk uploading documents. It could also benefit from more advanced reporting features. Review Source VU Viorel U. managing partner Investment Management Used the software for: Less than 6 months ### "Good overall experience" December 23, 2025 5.0 Reasonably easy to use, good value for money. Easy to upload, redact, share and download documents. Good Q&A module. Pros Good customer support, good value for money, fast delivery of USB archives. Overall experience and quality on par with the best VDR providers. Cons The tree structure of the files could be better. As it is today, it is difficult to navigate. It is also difficult to understand where in the folders structure are located files found by searching. Review Source KS Kerstin S. Paralegal Legal Services Used the software for: Less than 6 months ### "Best Option for Collaboration" January 28, 2025 5.0 My experience with Firmex is always great. It is incredibly user friendly and requires very little assistance from an administration perspective. Pros Firmex is the most user friendly, easily accessed option. It is the most requested share option for our clients. Cons I do not love the small scroll bar for the indexing. I find it harder to use than the previous format. Alternatives considered [Dropbox Paper](https://www.capterra.com/p/188157/Dropbox-Paper/) Reason for choosing Firmex Virtual Data Room Firmex is more secure for sharing client documents. Review Source Response from Firmex February 5, 2025 Thank you for your fantastic feedback! We're delighted to hear that you find Firmex to be the most user-friendly and easily accessible option. It's great to know that our platform is the top choice for your clients. We appreciate your support and look forward to continuing to meet your needs. As for the indexing comments, we are actively looking at ways to improve this feature among others within the folder format. GT Graeme T. Executive Director Financial Services Used the software for: 2+ years ### "Great Functionality and Customer Service" February 28, 2024 5.0 Really good - better and cleaner offering than the main VDR competitors in the marketplace Pros Customer service and responsiveness is excellent - timely and helpful helpdesk Cons The cost is always an answer for this given other platforms that are far cheaper, but this is balanced against the functionality of Firmex Alternatives considered [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[Ansarada](https://www.capterra.com/p/130904/Ansarada/)[Datasite Outreach](https://www.capterra.com/p/250440/Datasite-Outreach/) Reason for choosing Firmex Virtual Data Room Overall easier to use and solid functionality was what we were looking for in the product offering Review Source Response from Firmex March 6, 2024 Thanks for the feedback, we pride ourselves on having the best support team in the industry and it shows based on the amount of positive feedback we get from our clients. In terms of pricing, we provide a top tier product at a mid-market price point. Of course there are other low cost competitors our there, but with that comes sacrificing ease of use, intuitiveness and overall feature set. AS Alan S. Senior M and A Advisor Banking Used the software for: 1-2 years ### "Excellent data room." April 22, 2025 5.0 Very easy to use. Never have a problem with the site. Clients never have a problem uploading information. Pros Very easy to use. Easy to give access to the site. easy to upload data. Very good support. Cons There are no Cons. Everything is very easy to use. There are no negatives to the data room. Review Source Response from Firmex May 13, 2025 Thank you for your great feedback! We're so glad to hear that you find the platform easy to use and that uploading data and managing access has been smooth for you. It's also wonderful to know our support team has been helpful—your satisfaction means a lot to us. If there's ever anything more we can do to support you, please don’t hesitate to reach out! MW Melanie W. Project Manager Renewables & Environment Used the software for: Less than 6 months ### "Good customer service" March 16, 2026 5.0 Downloading data from the site was easy until I learned I couldn't bulk download. I called to see if I could get bulk download access and my question was quickly answered. Pros The issues I had with it were rectified quickly and efficiently. The phone number to call was easy to find. Cons Not being able to bulk download seemed like a huge issue but then I learned it was a permissions issue and that was remedied. Review Source VR Verified Reviewer Vice President Accounting Used the software for: 2+ years ### "FIRMEX Review" November 29, 2024 5.0 My experience with FIRMEX has been good thus far. It is an easy way to share documents with multiple parties and I can also track activity of user activity. Pros It is an easy way to share documents with multiple parties. Cons N/A - experience has been great so far, no complaints Review Source Response from Firmex January 2, 2025 We are glad to hear that your experience with FIRMEX has been positive! It sounds like it's been a convenient tool for sharing documents with multiple parties. The ability to track user activity is definitely a valuable feature, ensuring you stay informed about who is accessing and interacting with your documents. If you have any specific highlights or additional features you appreciate, feel free to share! DG Daniel G. Lawyer Law Practice Used the software for: 1-2 years ### "Review of Firmex" December 3, 2024 5.0 Overall, firmex is a great software to use. Pros Clean look. Not overwhelming to use. Straightforward. Cons Nothing to report here. It is easy to maneuver the dataroom and use this software. Review Source Response from Firmex January 2, 2025 It's great to hear that you find FIRMEX to be a valuable tool! It seems like it offers a seamless experience for document sharing and user activity tracking. Overall, it sounds like a reliable and efficient software solution for your needs. If there are any specific features you particularly enjoy, I'd love to hear about them! WC Will C. Associate, Capital Markets Renewables & Environment Used the software for: 6-12 months ### "Firmex is great" September 17, 2024 5.0 Relative to Box and Intralinks, I have enjoyed my experience with Firmex's VDR and it has been extremely helpful with coordinating our due diligence process with external parties. Pros The Firmex VDR is easy to navigate and provides a seamless experience to provide documents to external users Cons It would be helpful if (i) there was an easier way to leave/review comments within Firmex for specifid documents and (ii) run a report to see which users have viewed and downloaded documents. Review Source Response from Firmex September 26, 2024 Thanks for the feedback, we have put product improvements to enhance our download experience and will be continually improving this feature. As for the product feedback on the new UI, this is a feature we are rolling out to update our interface. We will be continually improving this feature and appreciate the feedback which I have shared with our product development team. FM Felix M. SVP Operations and Practice Integration Venture Capital & Private Equity Used the software for: Less than 6 months ### "Firmex has been an ideal fit for our company! " May 2, 2023 5.0 Firmex has been a game changer for us! The intuitive platform allowed for a speedy and efficient ramp up and it has been a welcome change for all parties who interface with our projects. Pros Firmex is intuitive. With excellent support from our CSM, implementation was quick and relatively straightforward. It has also been easy to use, maintain and to train new users on how to interface with the product. Cons We currently use a different platform for real-time document collaboration. If this feature were to be included Firmex, we could manage all of our ongoing document sharing in one platform - which would allow for easier integration and ongoing support. Reason for choosing Firmex Virtual Data Room Based on recommendations from QoE and Legal teams. Review Source Response from Firmex June 8, 2023 Thanks for the positive feedback on your experience with our data room subscription and sounds like your CSM is doing a great job servicing your account. In app document collaboration is something we are investigating and looking into as we look to add new cutting edge features to our VDR product. Happy to connect you with our product team if there is interest to chat with them. TT Tracy T. Senior Operations Analyst Financial Services Used the software for: 2+ years ### "Good product" June 20, 2024 5.0 So far so good for myself and our users. Pros It is easy to use and allows flexibility to expand and rearrange folders as required. Cons Perhaps more specific permission settings. For example, I do not need full access but it would be helpful to add the "delete" feature as a stand-alone. Switched from [HyperSQL DataBase](https://www.capterra.com/p/48888/HyperSQL-DataBase/) Firmex offered more security for our needs. Review Source Response from Firmex July 4, 2024 Thanks for the feedback on how the experience has been when adjusting folders and the structure of folders as it is all drag and drop functionality. In terms of the ability to customize permissions, we offer a role based system between what users have access to within the project (data room) and the information within meaning the documents. The permission combinations we have made are the industry settings we see most commonly used based on the roles you want to give host users vs guest users. If you require assistance further on how to best set those permissions, our support team is available 24/7. KA Kostas A. CEO Pharmaceuticals Used the software for: 2+ years ### "Firmex review" July 1, 2022 5.0 Excellent experience, the room can be used for file sharing, central data repository and also to provide access to external parties Pros Easy to use and organize. The data room serves its purpose 100%. Cons Permission aspects are sometimes difficult to assess/assign. Arrangement of folders sometimes is not that straightforward. Review Source Response from Firmex July 15, 2022 Hi Kostas, We appreciate the positive review on the platform and that it has been a great tool for your transactions. As for reviewing user permissions, we offer multiple different methods to do this whether it be at the group level or the folder level with our view as tool which allows you to see what folders have been hidden from certain groups. All our permission settings can be retroactively changed as well. If there is interest my support team can walk you through a training session on how to review permissions as well as arranging folders which is all done via drag & drop. James, Director of Sales TF Tom F. Chief Financial Officer Biotechnology Used the software for: 2+ years ### "Excellent system and support" May 24, 2023 5.0 Pros Firmex works very well and its customer support is among the best of any platform we have used. We are not frequent users but in most respects find our way around the system straightforwardly. The only area for improvement as we see it is to make some of the functions a bit more obvious to infrequent users. When we have had questions/needed help, the support and service has consistently been timely, knowledgeable and directly relevant. Cons The only area for improvement as we see it is to make some of the functions a bit more obvious to infrequent users. When we have had questions/needed help, the support and service has consistently been timely, knowledgeable and directly relevant. Review Source Response from Firmex June 8, 2023 Thanks for the feedback, we have added in app messaging for infrequent users to help them navigate the system. I understand that not everyone wants to contact support and perhaps having these pop ups will help alleviate any of these issues. DL Daviid L. Associate Financial Services Used the software for: 2+ years ### "Top-tier VDR at a fraction of the cost" May 14, 2024 5.0 Very satisfied! I've been using the VDR every day for the past 6 months and the product has never failed me. Pros Firmex is super user friendly and intuitive. The feature are easy to use and understand. The platform also updated his search engine and it's been a true game changer in locating documents. Cons It would be helpful to be able to assign permission to specific sub-folders. Other than that, it's a great VDR! Review Source Response from Firmex June 4, 2024 We appreciate the feedback on how super user friendly and intuitive the platform is, as that is one of our biggest advantages within the VDR industry. As for seeing sub-folder permissions, here is a link to our online Knowledge Base to assist https://support.firmex.com/hc/en-us/search?utf8=%E2%9C%93&query=sub+folder+permissions, we also offer a tool called View As which allows you to see through the groups access of what folders they can and can't see. Feel free to reach out if you have any other questions to james.lehuquet@firmex.com. AG Anne G. Legal Assistant Legal Services Used the software for: 2+ years ### "Benefits and Features of Firmex " August 16, 2022 5.0 Firmex has totally eliminated the need to create CD or paper transcripts of documents. This is a tremendous savings of time, money and resources. Pros The best feature of Firmex is having the ability to share large documents with ease. Being able to control the documents and the access permissions of the users has reduced the time we used to spend emailing documents and revisions. Firmex also has a very solid help line that responds quickly. Cons While I appreciate Firmex remembering users, I would like it to be easier to change email addresses when necessary without having to request the help desk to do so. Review Source JB Jim B. Director Environmental Services Used the software for: 2+ years ### "Corporate M&A Virtual Data Room Review" January 27, 2024 4.0 Pros Firmex is an all-around great virtual data room for middle-market M&A transactions. It provides M&A professionals and deal participants with an easy-to-use and secure platform to get transactions done, at a low cost. Cons Firmex does not have all of the premium features that you may get with higher-priced platforms. Review Source Response from Firmex February 1, 2024 Thanks for the feedback as we aim to be the top VDR provider for the middle-market with an easy to use and secure platform. As for the bells and whistle features that we don't have compared to some legacy high end providers, that is where the price differential comes into play. We don't bill per page as well as price gouge our clients. We offer a top tier platform that does over 20,000 data rooms a year which is the most in the industry. CS Cara S. Paralegal Legal Services Used the software for: 2+ years ### "Firmex is a Virtual Closing Table" July 13, 2022 5.0 Firmex has solved the "virtual" closing table issue that has taken over the last few years now that closings are not attended in person. Firmex allows me to lay out all of the closing documents and give access to the necessary parties for review and approval. Firmex also allows me to provide parties with large documents that can't be sent via email due to size. Overall Firmex has been a huge help to our law firm. Pros The most important feature I like about Firmex is how easy it is to use either from the administrator side or the user side. I have never had anyone ask questions on how to use it because it's so straight forward. Cons I would enjoy seeing some type of integration with Imanage so if documents change internally they would automatically update. Review Source Response from Firmex August 9, 2022 We appreciate the feedback on how easy the platform is to us from an admin or general user aspect. In terms of integration, we offer API's to clients in order to integrate with other platforms. In the legal space I understand Imanage is a popular tool and it is something we are always actively looking into, to improve our competitive advantage within the deal space. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.