# Page 13 | Firmex Virtual Data Room Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Firmex Virtual Data Room the right Virtual Data Room solution for you? Explore 356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131320/Firmex-Virtual-Data-Rooms/reviews --- Firmex Virtual Data Room 4.8 (356) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Firmex Virtual Data Room ## Showing most helpful reviews Showing 301-325 of 356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Alan B. Project Developer Oil & Energy Used the software for: 1-2 years ### "Firmex Review " January 20, 2023 5.0 Pros User friendly and manages to document the documents well. Cons Too detailed at times and requires explaining to colleagues. Review Source Response from Firmex March 2, 2023 Thanks for your comments and feedback on how user-friendly our platform is. I am curious to better understand what areas of our VDR are too detailed. I'd recommend navigating any colleagues that need assistance to our best-in-class 24/7 support team. They are available and eager to help our clients better understand Firmex via training. Feel free to email me with more feedback. JM Joe M. Director Hospital & Health Care Used the software for: 1-2 years ### "Good product" July 31, 2019 4.0 Pros Easy to use and functional. Good organization for multiple deals. Cons Cost compared to the more universal data share sites is higher eg drop box Review Source NR Nicolas R. Partner Venture Capital & Private Equity Used the software for: 2+ years ### "Efficient, just the right tool for the job" November 22, 2022 5.0 Pros Ease of use is great and its very intuitive Cons No particular issue sometimes pages can be slow to load in viewer but kind of expected Review Source Response from Firmex December 9, 2022 Thanks for the great feedback, always a pleasure to hear. As for speed within the viewer, we are looking at making improvements to this feature so your feedback is appreciated. DR David R. President Information Technology and Services Used the software for: Less than 6 months ### "Mid market sale/purchase due diligence" April 12, 2022 5.0 Pros Easy to upload files, create folders, add users Cons I looked for, but could not find a search function; therefore, some docs were uploaded several times. A feature which advises if a doc exists already would be great Review Source NL Noel L. VP Operations Professional Training & Coaching Used the software for: Less than 6 months ### "Firmex Virtual Data Room Review" October 25, 2022 5.0 Pros Very easy to use. Customer support was great. Cons The bulk download was hard to find. Once found it was easy to use. Review Source Response from Firmex November 14, 2022 Thanks for the review and feedback on the platform. I'm glad to hear the issue you experienced with finding the ability to bulk download has been resolved. We have made a note to look into ways to improve that part of the UI/UX. SG Shiven G. Associate Banking Used the software for: 6-12 months ### "Good platform" January 12, 2021 4.0 Happy to use the platform, but usually have way less connectivity with the reps vs. the other VDR providers who constantly reach out to us to set up events, etc. Pros Solid dataroom platform, has all the features needed Cons Typically more expensive, platform can feel a little older/dated Alternatives considered [SmartRoom VDR](https://www.capterra.com/p/130901/SmartRoom-VDR/)[Datasite Diligence Virtual Data Room](https://www.capterra.com/p/130910/Datasite-Diligence/) Review Source Response from Firmex April 16, 2021 Shiven, thanks for the feedback. It would be great to understand where you think our platform can be more expensive and what provider this is in relation too. We take pride in offering a top tier platform at a mid-market price compared to our top competitors that offer a pricey per page fee. As for the platform, we are constantly updating Firmex to make it look more modern and user friendly. We would love to understand this feedback in further details if you have the time. James - Director of M&A Coverage JB Jamie B. Attorney Legal Services Used the software for: 1-2 years ### "Virtual Data Room" June 17, 2016 4.0 Firmex is User friendly, but the search function could be improved. Sometimes the download speeds are slower on Firmex than other datasites. I typically batch download so I don't have to work on Firmex. Pros The software is intuitive. Cons The search function does not allow for more advanced searches or searched within documents. Review Source CP Christina P. Associate Director of Legal Operations Biotechnology Used the software for: 1-2 years ### "Excellent Customer Service" January 13, 2023 5.0 Customer Service is top notch. Firmex Support was in contact immediately with me to resolve a major issue (due to internal controls). Pros Firmex is an easy way to create data rooms between companies. It makes sharing and protecting information easier. Cons There isn't anything to dislike. Everything works as it should. Review Source Response from Firmex March 2, 2023 Thanks for the amazing piece of feedback, we are always pleased to hear this. SB Sean B. Analyst Investment Banking Used the software for: Less than 6 months ### "Love this product" March 31, 2022 5.0 Pros Customer service is excellent, ran into an issue and had it solved without delay Cons Nothing that I can think of at the current time Review Source AB Annie B. Senior Paralegal Mining & Metals Used the software for: Less than 6 months ### "Great experience!" August 4, 2022 5.0 Use of the software is easy and saves considerable time in sharing documents with potential partners, while we have peace of mind that all is well secured. Pros The software is so user-friendly and easy to navigate, especially as an administrator. I have worked with other VDR in the past and find Firmex to be quite straight forward and much more pleasant to manage. Cons So far, all is working out very well and addresses all functionalities required to operate the VDR. Reason for choosing Firmex Virtual Data Room I was not involved in this decision. Review Source CG Cheryl G. Manager Corporate Renewables & Environment Used the software for: 6-12 months ### "VDR Superstar" May 14, 2021 5.0 Pros This product was easy to learn, the customer onboarding support was spectacular, rolling it out to the team was smooth. Adoption into our document management system was a good move. We use it for most external sharing. Cons Some of the features could be less of a hunt-and-find. Adding Users and editing their information with permissions can be hard to find sometimes. Reason for choosing Firmex Virtual Data Room Best support/cost/onboarding. Review Source gB guillaume B. associate Investment Management Used the software for: 2+ years ### "bdg & partners" October 21, 2022 5.0 very easy to use Pros capable of hosting and sharing multiple projects from one secure location Cons only good experiences so far while using firmex Review Source HC Harry C. Managing Director Financial Services Used the software for: 2+ years ### "Strong customer service orientation" May 29, 2019 4.0 Use on multiple projects, seamless toggling and customer service ALWAYS responsive and has solutions to issues Pros Reasonably easy to navigate, intuitive platform Cons Drag and drop features not always as responsive as desired Review Source AL Alice L. Legal Assistant Law Practice Used the software for: Less than 6 months ### "Setting up VDR for due diligence" April 2, 2024 5.0 very good. Support is excellent! I used Live Chat and didn't expect someone respond and actually a live person call me to guide me through. Pros easy set up once I get the concept of the structure. Cons if documents can be upload directly from document management i.e. IManage. That would be perfect. Review Source Response from Firmex May 2, 2024 Thanks for the feedback on how easy the set up of the data room is, having all the drag and drop functionality you need to enhance your experience is something we are always looking to establish. As for integration with iManage we do offer API's for your organization if that is of interest, feel free to reach out to myself at james.lehuquet@firmex.com. FS Flavia S. National Accounts Real Estate Used the software for: 6-12 months ### "Firmex review" September 21, 2022 5.0 It has been positive experience with Firmex. There is great support from Firmex when needed, but overall the product is easy to use once a tutorial is completed. Pros Very easy to use, add and manage documents as well as invite users to the Data Room. Cons So far I have not had anything that I like least about the software? Reason for choosing Firmex Virtual Data Room We had previous experience with Firmex and wanted to continue the relationship. Review Source SH Shirley H. Paralegal Law Practice Used the software for: 6-12 months ### "Firmex data room" November 28, 2022 5.0 What I like the best is the customer support whenever I had questions. Every person I had contact with \[SENSITIVE CONTENT\] was so able and willing to assist. It's great that they can remotely access my data site and help me with any problems I may have. I'm 75 years old and not very versed in technical computer stuff so I called often. Pros Easy to upload and share documents. Good indexing. Cons I don't think there is anything that needs improvement. Reason for choosing Firmex Virtual Data Room Our client suggested using Firmex. Review Source Response from Firmex December 9, 2022 Appreciate the great feedback and I'm glad you have found our support to be helpful. We pride ourselves on providing the best customer support in the VDR space. AM Adell M. Training Coordinator Legal Services Used the software for: 2+ years ### "Firmex " May 29, 2019 5.0 Pros The ease of use and customer service rapid support Cons I don't have any cons about Firmex. . Review Source RS Rosette S. Director - Finance Financial Services Used the software for: 2+ years ### "Ease of Use" October 26, 2022 5.0 Utilize for quarterly board meetings. Pros What I like most is the ease of creating folders and uploading documents. Cons There isn't anything I do not like about the software. Review Source Response from Firmex December 9, 2022 Thanks very much for the feedback and am glad to hear you don't have any issues with Firmex. We aim to create a VDR with one of the best user experiences. MS Mitul S. Tech M&A Financial Services Used the software for: 1-2 years ### "Avid User" May 20, 2021 5.0 Pros Customer service, ease of setting up, functionality Cons UX seems boring and outdated. Cannot set viewing restriction for single file Review Source Response from Firmex April 29, 2022 Appreciate the positive feedback in regards to our support team and the ease of use of our platform. We currently are in the process of refreshing our UI/UX to make the platform look more up to date and modern. In terms of our permissions, we permission on the group/folder level. We understand some of our competitors can get granular to the document level but our support team is more than happy to work with you to find a solution. Feel free to reach out, my email is james.lehuquet@firmex.com - James Le Huquet, Director of Sales KT Katie T. Associate Law Practice Used the software for: 1-2 years ### "Review regarding Firmex" August 1, 2019 5.0 Pros Easy to use. If there is anything that you don't know how to use the website is very self directing. Cons The numbering down the left hand side can get confusing. Review Source BH Benoit H. VP Business Development and Licensing Used the software for: ### "International Collaborations Simplified" May 17, 2016 5.0 We're using Firmex to exchange documents with law firms (e.g. when we did our public listing), as a repository for regulatory documents (drug submissions) and mainly, exchange documents with our multiple international partners (Spain, Germany, Finland, US). Our setup is simple: One project, one VDR. Simple access control and simple document management makes this solution optimal for us. We had to adapt to the new 'group' feature and got the hang of it. Not the most intuitive presentation of the features. Setting rights access is rather simple and intuitive. So is adding more users. Bulk edit features are also useful. The recent addition of the Firmex Document Exchange for Desktop was also a good idea. One final note - the customer service team has been extremely efficient in the initial training and support. Problems are resolved extremely fast and this is critical for us. Review Source BE Benjamin E. Support Technician Information Technology and Services Used the software for: 6-12 months ### "Mostly user friendly" February 24, 2023 5.0 Pros User-friendly interface (for the most part). Managing users and their accesses is a breeze. Nothing uselessly complicated or headache-indusing. Cons Notification issues when a new document is uploaded to a data room Review Source JM J. M. Consultant Used the software for: 1-2 years ### "Firmex is a Data Room Gem " July 27, 2016 5.0 Firmex's customer service is truly exceptional. It's always a pleasant surprise whenever an agent replies to our questions and comments so quickly and efficiently. The system itself is amazing, and a joy to use. Pros Ease of use, reliability of system, implementation of innovative new features with each update, and of course the excellent customer service. Cons Not applicable. Review Source JS Jean-Pierre S. Associate Venture Capital & Private Equity Used the software for: 6-12 months ### "Firmex" October 3, 2018 5.0 Pros Ease of use, quality of customer services Cons Need more clarity around bulkdownload characteristics Review Source MH Melissa H. Controller Banking Used the software for: Less than 6 months ### "FAst uploads and reall time files are seen" November 10, 2022 5.0 Pros It was user frinedly and quick upload speeds. Cons I did not have any issues that I didn't like, Review Source Response from Firmex December 9, 2022 Thanks for the overall great feedback on the platform as we strive to have the most user friendly platform in the VDR space. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.