# Page 2 | Firmex Virtual Data Room Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Firmex Virtual Data Room the right Virtual Data Room solution for you? Explore 356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131320/Firmex-Virtual-Data-Rooms/reviews --- Firmex Virtual Data Room 4.8 (356) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Firmex Virtual Data Room ## Showing most helpful reviews Showing 26-50 of 356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Amy W. Senior Vice President Capital Markets Used the software for: 2+ years ### "Great customer service and easy to use" March 16, 2026 5.0 I wished all companies had the same level of customer service as Firmex. It is unusual to speak to a person for customer support these days. The people I've spoken to are always helpful and stick with you even when the problem is complex. Pros Firmex is user-friendly, even for a first time user, which most of our clients (and often buyers) are. The customer support is also top notch. Cons Until you learn to use it, the uploading of the spreadsheet takes a minute to prepare. I also wished it was easier to add areas when the DD checklist is already uploaded with files already in it. Once you learn how to navigate this, it isn't bad. I also wished you could completely delete buyers when a deal falls through and you add a new buyer. Review Source PP Pieter P. Director Management Consulting Used the software for: 2+ years ### "User friendly and fast responding staff" October 31, 2025 4.0 I am satisfied, especially because of the quickly responding team. Also, performance (uploading) is okay. Pros Userfriendly interface and fast-responding staff. -Zou je met extra financiering sneller kunnen groeien? Cons Dutch language is not supported, for our clients (end users) this would be nice. Maybe an option to add in the future? Alternatives considered [Virtual Vaults](https://www.capterra.com/p/167320/Virtual-Vaults/) Reason for choosing Firmex Virtual Data Room Overall score based on functionality, support, security and costs. Switched from [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/) End of contract and choosing a new agreement for multiple years. Review Source NL Nicole L. Investment Banking Associate Investment Banking Used the software for: 6-12 months ### "Great Experience with Firmex!" August 2, 2025 5.0 I've had a great experience using Firmex. My client was particularly price-sensitive, and Firmex offered a very fair and competitive rate. I’ve uploaded over 500 documents so far, and the platform makes it incredibly easy to keep everything organized and accessible. Pros I really appreciate how clean and intuitive the interface is—especially when it comes to moving folders and files around. It makes organizing the VDR everything feel effortless especially when I am in a time crunch. Cons The interface could use a bit of improvement, but overall, the platform has everything you need to run a full dataroom for an M&A process. It’s comprehensive and gets the job done efficiently. Alternatives considered [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/) Reason for choosing Firmex Virtual Data Room Price was more favorable and Firmex offered everything that the alternative products offer Switched from [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/) Client was price sensitive and Firmex offered very reasonable rates. Review Source Response from Firmex September 2, 2025 Thank you for your thoughtful feedback! We're so glad to hear that our clean and intuitive interface is helping you stay organized—especially when time is tight. Making file and folder management effortless is exactly what we aim for, and it's great to know it's making a difference in your workflow. If you ever have suggestions for further improvements, we’re all ears! JU Joshua U. IT Security Operations Financial Services Used the software for: 2+ years ### "Improved VDR Experience" May 23, 2025 5.0 Pros Improved UI/UX Top quality support Prompt response and Most flexible access control features work for us based on the nature of our business as a financial institution. Cons Too many system maintenance lately, this approach will discourage on-demand access and usage of the VDR. Implementing MFA as an additional layer for admins and later extending it to end users (guests); this will ensure access control on the authentication layer, protecting sensitive data and documents. Review Source Response from Firmex June 5, 2025 Thank you for your kind words and positive feedback! We're thrilled to hear that the improved UI/UX, top-quality support, and prompt responses have made a difference in your experience. It's especially rewarding to know that our flexible access control features align well with the needs of your financial institution.Your satisfaction is our priority, and we're committed to continuously enhancing our platform to support your business. Thanks again for your trust and support! We do offer the ability to have MFA as well as SSO applied for our clients, this may be something that you can discuss with your Firmex rep about implementing or upgrading towards. CH Christina H. System Administrator Law Practice Used the software for: 2+ years ### "Great platform for all types of projects." April 23, 2026 4.0 We have used this platform for years and have had great success. We even have clients request to utilize our data room when they have their own because Firmex is so easy to use. Pros The ease of use for everyone. Administrators down to users find this platform to be very user friendly but still provides the security needed for our data. Cons While the ease of use and the flexibility is a plus, the cost of this platform can be prohibitive to some companies. Review Source LJ Lars J. Mergers and Acquisition Advisor Financial Services Used the software for: 1-2 years ### "Very intuitive to use, good pricing and awesome support " August 28, 2025 5.0 Pros: Firmex VDR is intuitive, secure, with great support and flexible pricing. Cons: Overpriced USB-archives for 3-day delivery, tricky settings, clunky Q&A tracker, and frequent maintenance. Pros Very intuitive to use, good pricing, awesome support. Secure, efficient, and user-friendly platform for seamless data room management. Cons However, the USB-archives are overpriced if you need them within 3 days, despite the reliable service and robust features offered. Switched from [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/) The price for INTRALINKS was far to high Review Source Response from Firmex September 2, 2025 Thank you so much for your kind words! We're thrilled to hear that you find our platform intuitive, secure, and efficient. Providing great value and top-notch support is at the heart of what we do, so it's incredibly rewarding to know we're meeting your expectations. If there's ever anything more we can do to enhance your experience, please don't hesitate to reach out! PR Patrick R. Associate Investment Banking Used the software for: 6-12 months ### "Very positive" December 23, 2025 4.0 Pros Very prompt responses from customer service, overall very easy to use data room and best price offered Cons Some of the end users didn't realise that there documents in root folders, which could be more obvious Alternatives considered [Ideals Virtual Data Room](https://www.capterra.com/p/130909/iDeals-Virtual-Data-Room/)[Ansarada](https://www.capterra.com/p/130904/Ansarada/) Reason for choosing Firmex Virtual Data Room Better pricing offered by Firmex for this specific deal Switched from [Ideals Virtual Data Room](https://www.capterra.com/p/130909/iDeals-Virtual-Data-Room/) Better pricing offered by Firmex for this specific deal Review Source AM Adiran M. Analyst Financial Services Used the software for: 1-2 years ### "Great experience with Firmex" December 3, 2025 5.0 Using Firmex was a seamless experience during a complex due diligence process. The platform’s intuitive interface made organizing and sharing hundreds of sensitive documents effortless, while its robust security features gave us confidence that everything was protected. What truly stood out was the exceptional customer support—available 24/7 and proactive in resolving any issues, which ensured our project stayed on track without delays. Pros Double authentication and seamless transition. Bulk download available. I can access all different data rooms with just 1 path and 1 authentication. Cons Technical complexity and technological dependence: Requires a stable connection and secure devices; technical failures can disrupt critical processes. Review Source JD Jon D. IT Trainer and Systems Support Specialist Law Practice Used the software for: 1-2 years ### "Neat and Tidy" May 9, 2025 5.0 My overall experience with Firmex has been very positive. It's a reliable and secure platform that made sharing confidential documents with internal teams and external partners straightforward. Setup was quick, support was responsive, and the system stayed stable even during high-volume use. Pros Firmex made the due diligence process seamless during a recent M&A transaction. The speed at which we could upload, organize, and share thousands of files with external parties was impressive. The built-in Q&A feature was especially useful for managing buyer queries without losing track of any communication. Cons There’s limited customization in terms of branding or dashboard layout. For firms that want a more tailored or white-labeled experience, Firmex feels a bit too 'one size fits all. Review Source MC Maria C. Office Manager Pharmaceuticals Used the software for: 1-2 years ### "Best Virtual Data Room Ever" April 28, 2025 5.0 Excellent experience with the , always easy to set up and share information through the platform. Pros This system is very intuitive and easy to set up and follow, we use this system to set up Data rooms for different projects and to share information with different groups, also easy to set up permission to the folders and access to the data. Cons We like everything about this system, all the participants learn how to use it in very short time and because it is very intuitive it is easy to follow. Review Source Response from Firmex May 13, 2025 Thank you so much for your kind words! We're thrilled to hear that you find the system intuitive and easy to set up. It's great to know that it's helping you efficiently manage Data Rooms and share information across different projects and teams. We're especially glad that the permission and access controls are working well for your needs. If you ever have suggestions or need assistance, we're always here to help! PG Paul G. CFO Telecommunications Used the software for: Less than 6 months ### "M&A data room" October 22, 2025 5.0 My overall experience with was very positive. It’s a secure, user-friendly platform that made managing and sharing sensitive documents straightforward. The interface is intuitive, and the permission settings gave me confidence in controlling access Pros is easy to use, secure, and reliable. I especially liked its intuitive interface, fast document uploads, and strong permission controls. Cons The least appealing aspect of was the occasional lag when navigating large folders or bulk uploading documents. It could also benefit from more advanced reporting features. Review Source AS Alan S. Senior M and A Advisor Banking Used the software for: 1-2 years ### "Excellent data room." April 22, 2025 5.0 Very easy to use. Never have a problem with the site. Clients never have a problem uploading information. Pros Very easy to use. Easy to give access to the site. easy to upload data. Very good support. Cons There are no Cons. Everything is very easy to use. There are no negatives to the data room. Review Source Response from Firmex May 13, 2025 Thank you for your great feedback! We're so glad to hear that you find the platform easy to use and that uploading data and managing access has been smooth for you. It's also wonderful to know our support team has been helpful—your satisfaction means a lot to us. If there's ever anything more we can do to support you, please don’t hesitate to reach out! VU Viorel U. managing partner Investment Management Used the software for: Less than 6 months ### "Good overall experience" December 23, 2025 5.0 Reasonably easy to use, good value for money. Easy to upload, redact, share and download documents. Good Q&A module. Pros Good customer support, good value for money, fast delivery of USB archives. Overall experience and quality on par with the best VDR providers. Cons The tree structure of the files could be better. As it is today, it is difficult to navigate. It is also difficult to understand where in the folders structure are located files found by searching. Review Source MB Mike B. Partner Investment Management Used the software for: Less than 6 months ### "Feedback - user " September 16, 2025 5.0 Very satisfied overall. Solid product. The product does what it is intended to do. There is a lot of info to go through. Pros Easy to maneuver around, clearly defined categories, organized thoughtfully. I like the ability to download documents as well. Cons Security process can be a bit tricky with two step authentication. My security key didnt call up and had to reset stuff which created a several hour delay in accessing info. Review Source Response from Firmex October 1, 2025 Thank you for your thoughtful feedback! We're glad to hear that you find the platform easy to navigate and well-organized. It's great to know the clearly defined categories and document download feature are adding value to your experience. If there's anything else we can do to enhance your workflow, feel free to let us know! MM Mike M. Sr Associate Financial Services Used the software for: 2+ years ### "Firmex is good" March 25, 2025 5.0 Its good I like it, I use it pretty frequently Pros Easy to use - uploading documents and adding users is easy Cons would be nice to set permission at the document level rather than the folder level Switched from [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/) Firmex is cheaper. Review Source Response from Firmex April 2, 2025 Thanks for the feedback, great to hear about your user experience with how easy the platform is to use which is a competitive advantage we feel Firmex has within the industry. IC IAN C. CONSULTANT - COMMERCIAL Mining & Metals Used the software for: 1-2 years ### "FEDERATION REVIEW" July 24, 2025 4.0 Very positive - has performed well in our project applications over the past 2 years. Has also been given a positive rating by external users. Pros General ease of use, and availability of high-quality support. Excellent value for money compared to competitive products. Cons Some minor navigation/permission issues in terms of user roles/profiles. Apart from this, nothing to complain about. Review Source Response from Firmex August 5, 2025 Thank you for your feedback! SO Salvador O. Project Engineer Mining & Metals Used the software for: Less than 6 months ### "Positive first impression of FIRMEX" April 22, 2026 5.0 I've been actively using FIRMEX for around 2 months and I've had a very good experience. Although I didn't have experience with VDR, I've found very easy to manage the platform and get it ready for M&A purposes. Pros It's easy to use even without previous knowledge of the platform functionalities. My experience with the support has been very good. Updating/adding/deleting files is easy. Navigate through the platform is easy with its branch-structure. Cons Although I don't have a point for comparison of other data rooms, I've heard that the cost is expensive, much more when storage capacity increase is needed. Review Source KS Kerstin S. Paralegal Legal Services Used the software for: Less than 6 months ### "Best Option for Collaboration" January 28, 2025 5.0 My experience with Firmex is always great. It is incredibly user friendly and requires very little assistance from an administration perspective. Pros Firmex is the most user friendly, easily accessed option. It is the most requested share option for our clients. Cons I do not love the small scroll bar for the indexing. I find it harder to use than the previous format. Alternatives considered [Dropbox Paper](https://www.capterra.com/p/188157/Dropbox-Paper/) Reason for choosing Firmex Virtual Data Room Firmex is more secure for sharing client documents. Review Source Response from Firmex February 5, 2025 Thank you for your fantastic feedback! We're delighted to hear that you find Firmex to be the most user-friendly and easily accessible option. It's great to know that our platform is the top choice for your clients. We appreciate your support and look forward to continuing to meet your needs. As for the indexing comments, we are actively looking at ways to improve this feature among others within the folder format. Jeremy B. CEO Medical Devices Used the software for: Less than 6 months ### "Thank you \[sensitive content hidden\] Seamless integration " January 31, 2025 5.0 Overall very pleased and appreciate the support from their account management Pros The product itself is great, but the support team is unbelievable. Setting up data rooms can be dull, tedious, and complicated. \[sensitive content hidden\] from their account management team made this a breeze! Cons I don't have any complaints with Firmex data rooms Review Source Response from Firmex February 5, 2025 Thank you so much for your positive feedback! We're thrilled to hear that you find our product great and that our support team made setting up data rooms a breeze for you. We strive to make every aspect of our service as smooth and efficient as possible, and it's wonderful to know we hit the mark. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! MC Mike C. Vice President and Associate General Counsel Insurance Used the software for: Less than 6 months ### "Great customer service" July 26, 2025 5.0 Fantastic experience. Easy to use and great customer support. I felt like Firmex was invested in me and wanted me to have good user experience. Pros It is easy to use. I had an issue uploading documents at fist. So I called customer support. \[sensitive content hidden\] set up a zoom call and worked diligently to resolve my issue. She showed me another way to upload documents that worked like a charm. Great personality too. She really took the time to make sure I was satisfied with her answer and could upload documents to the data room. Cons Once I figured out how to upload the documents, the process was smooth. \[sensitive content hidden\] set up a zoom call and worked diligently to resolve my issue. Review Source Response from Firmex August 5, 2025 Thank you for your feedback! We're thrilled to hear that you found the platform easy to use and that our customer support team was able to assist you effectively. We're especially glad that \[Name Hidden\] was able to resolve your document upload issue with care and dedication. Her commitment to ensuring your satisfaction and her helpful guidance truly reflect the level of service we strive to provide. We'll be sure to pass along your kind words! AP Andrea P. Finance Administrative Assistant Semiconductors Used the software for: Less than 6 months ### "Exceptional customer service experience" April 14, 2026 5.0 I am happy with the data room because it helps keep multiple meetings organized and securely protected. Our other users that we share the files with also find it easy to use. But the customer service makes the difference- when we need assistant it is important that we get the issue resolved properly. Pros It is very user friendly and style or format is well organized. The customer service has been exceptional. The help team is very knowledgeable, patient, fast response time and is thorough in explaining how to solve a tech issue. Cons How to edit or move/reorder files is a bit challenging to figure out if new to the system. It is difficult to figure out on your own without requesting support. Review Source VR Verified Reviewer Vice President Accounting Used the software for: 2+ years ### "FIRMEX Review" November 29, 2024 5.0 My experience with FIRMEX has been good thus far. It is an easy way to share documents with multiple parties and I can also track activity of user activity. Pros It is an easy way to share documents with multiple parties. Cons N/A - experience has been great so far, no complaints Review Source Response from Firmex January 2, 2025 We are glad to hear that your experience with FIRMEX has been positive! It sounds like it's been a convenient tool for sharing documents with multiple parties. The ability to track user activity is definitely a valuable feature, ensuring you stay informed about who is accessing and interacting with your documents. If you have any specific highlights or additional features you appreciate, feel free to share! DM Diana M. Paralegal Law Practice Used the software for: 2+ years ### "My Review/Opinion" October 1, 2024 5.0 I really appreciate Firmex being so easy to use. Pros I like how easy it is to share documents with our working group, which comprises of banks, lawyers and their client. Cons Honestly, we can do without the "No." column. I tried turning it off, but it would still be present in the dataroom. Our documents are named with numbers in front of them. So the extra No. column can be confusing. Review Source Response from Firmex November 4, 2024 We appreciate the feedback and the 10 out of 10 rating whcih is always great to see. As for the numbering schema, here is an article from our online Knowledge Base to help - https://support.firmex.com/hc/en-us/articles/207255117-Numbering-settings-and-schema RW Robert W. Veterinary Surgeon Veterinary Used the software for: Less than 6 months ### "Firmex Virtual Data Room is great" March 1, 2025 5.0 Very good and easy to use. Has saved me a lot of time! Pros Very easy to use and upload all the information required. Cons The inability for the user to delete files once uploaded. Review Source Response from Firmex March 3, 2025 Thank you for the amazing feedback, always great to hear about a users experience with the ease of use of the platform and uploader. As of the ability to delete files once uploaded, we do have capability but it is only available for users with the right permissions. This particular instance is most likely the case for why you are only able to upload and not delete, which is another great example of the granular user/group permissions Firmex can apply. MW Melanie W. Project Manager Renewables & Environment Used the software for: Less than 6 months ### "Good customer service" March 16, 2026 5.0 Downloading data from the site was easy until I learned I couldn't bulk download. I called to see if I could get bulk download access and my question was quickly answered. Pros The issues I had with it were rectified quickly and efficiently. The phone number to call was easy to find. Cons Not being able to bulk download seemed like a huge issue but then I learned it was a permissions issue and that was remedied. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.